Modern Point of Sale

Empower sales associates in store with a Modern Point of Sale supporting the basics including tender/transaction, but also extending into rich clienteling, real-time inventory look-up, as well as back office capabilities at the employee’s fingertips.

• Engage with customers through assisted sales using rich customer purchase intelligence regardless of what channel they shop in. • Provide employees immersive and richer experiences through roletailored POS UI, support of multiple platforms, multiple devices (e.g. tablets and phones), as well as integration to peripherals (e.g. receipt printers, scanners).
• Empower employees through highly flexible and rich inventory management, daily operations and KPI reporting, and engaging customer data including omni-channel wish-lists.
• Modern Point of Sale (or Modern POS or MPOS) refers to the “next gen” Point of Sale that is mobile and capable of running on various form factors like tablets, phones, phablets, etc. Modern POS works in conjunction with Retail Server, and the rest of all the retail components including Retail Headquarters, Commerce Data Exchange (CDX).

In-Store Management

In-Store Management is a user-friendly tool for staff management with powerful back office functionalities. Monitor your key performance indicators (KPIs), manage your inventory, prepare a season, pre-plan purchasing and decide how to distribute retail items – all from your headquarters.

The manager can enjoy total control of activities within the stores, while the system handles fast and accurate replication of data between the POS terminals, back office and head office.

System can offer advanced inventory management on hand-held devices. Make your staff mobile while effectively enabling them to handle all necessary inventory processes, including receiving, picking, stock counting, stock changes and label ordering.

Inventory Management

Merchandising and replenishment functionalities help retailers save time and money by streamlining their inventory. Dynamics inventory feature allows for both automatic replenishment, including forecasting based on sales history, and manual replenishment with allocation planning for multiple stock locations.

The wireless inventory feature means that you can carry out all your store inventory processes on handheld devices, and your staff has live access to inventory on their POS at any time.

• Manual replenishment with allocation planning
• Automatic replenishment including forecasting
• Open-to-buy

Get A Clear View of Your Workforce

LS Staff Management presents all the information that managers need to manage their workforce, in a relevant and actionable format.
Detect fraud quickly
Time registration, budgeting and planning are all in one place, enabling quick identification of errors or fraudulent activity.
Rapid time registration
Employees can clock in and out using employee cards, ID, eye scanners or fingerprint scanning from the POS or PC.
Role budget adjustments
Automatic adjustments of role budgets based on various parameters, for instance weather forecasts or sales history.

Product Management

Have a clear overview of your products and increase your sales with Microsoft Dynamics ERP. Centrally manage and update products, prices and offers for all your sales channels. Gain important business insights into your sales by managing your products through different dimensions – check which colors, sizes and styles are most popular, and reorder based on this intelligence. Manage offers and loyalty to ensure returning customers.

Catalog:

• Define and manage mail-order catalogs including the products associated to the catalog, specific catalog pricing, catalog related call scripts and ability to link a catalog to one or more targeted mailing lists.

Kitting:

• Specify kit price different than component prices, substitute kit components, assemble and disassemble kits, sell across any channel.

Set Category Pricing Rules:

• Markup or margin pricing for categories of products.
• Mix and match discount participate in retail discount concurrency rules.
• Manage pricing/discounts for catalogs and catalog products, and affiliations.
• Record all discounts across all channels and report on them.

Call Centre

Microsoft Dynamics release continues to deliver on our omni-channel solution for retailers by introducing call centre as a new channel.

This channel can be used for order entry, order processing and order fulfillment.

Retailers can offer mail order catalogs to their customers and manage this new streamlined channel.

Call Center provides retailers the choice and flexibility of offering call center sales and order management with the same end-to-end omni-channel capabilities as in other channels. This includes:

• End-to-end customer service, fast customer keyword search, fast order entry and assisted sale, as well as enhanced order fulfillment.
• Integrated pricing, promotions/discounts.
• Upsell/cross-sell definition (e.g. pop ups during call center order entry to provide suggestions of additional products to be sold).
• Detailed order and order line status including partially shipped and backordered information.
• RFM (Recency, Frequency and Monetary) scoring of customers. • Out of Balance parameters and hold capabilities for managing under and over payments.