Trident Field Serv
Trident Field Serv solution provides advanced activity scheduling, resource optimization and mobile enablement capabilities that enables the field services delivery teams to be able to track, monitor and report the services activities on the go.

Field service tracker provides various perspective to the service requirements, patterns and trends of success or failures through advanced analytics, machine learning and internet of Things capabilities for informed and business decision making and personalized customer experience delivery.

Trident Service tracker mobile application enables organization to optimize the service delivery engagement in terms of

  • Optimize service team / resource utilization
  • Track service delivery activities and customer satisfaction
  • Optimize cost of service delivery operations
  • Enhanced and personalized customer experience
  • Business insight into patters of success or failures
  • Shorter turnaround time for parts replacement and servicing

Mobile Service app

No matter what device is used, organizations can leverage native mobile applications to provide real time and offline data and gain visibility into customer information to improve field processes and increase technician productivity. Mobile workers are provided with a calendar of work order details that can be dynamically updated. Work orders are linked to customer and case history, installed product configurations, parts information, pricing, and more