Cancellation and Refund Policy
At Trident, we value our customers’ satisfaction and strive to provide top-quality software solutions. However, we understand that circumstances may arise where you may need to cancel your order or request a refund. Please read our Cancellation and Refund Policy below to understand the process.
1. Cancellation Policy:
1.1. Cancellation by the Customer:
- If you wish to cancel your software order, you must do so within 24 hours of placing the order.
- To request a cancellation, please contact our Customer Support Team at [customer support email/phone number] and provide your order details.
- Once your cancellation request is received within the specified timeframe, we will initiate the cancellation process.
1.2. Cancellation by Trident:
- Trident reserves the right to cancel an order in the following situations:
- In the event of unforeseen circumstances or technical issues that prevent us from fulfilling the order.
- If the customer violates our Terms of Service or engages in any fraudulent activities.
2. Refund Policy:
2.1. Eligibility for Refund:
- Trident offers refunds in cases where the customer cancels an order within 24 hours of placing it, as per our cancellation policy.
- We also offer refunds if we are unable to deliver the software product as per the agreed terms and conditions.
2.2. Refund Process:
- To request a refund, the customer must contact our Customer Support Team within 24 hours of order cancellation.
- Our team will verify the eligibility for a refund based on our refund policy.
- If eligible, the refund will be processed within 7 to 10 business days using the original payment method.
2.3. Non-Refundable Products/Services:
- Certain products or services may be labeled as non-refundable due to their nature. This includes:
- Software products that have been fully downloaded or activated.
- Services that have been fully rendered, and the agreed-upon deliverables have been provided.
3. Disputed Charges:
- In the event of any disputed charges related to our software products or services, we encourage customers to reach out to our Customer Support Team immediately for resolution.
4. Updates to the Policy:
- Trident reserves the right to update or modify this Cancellation and Refund Policy from time to time. Any changes will be posted on our website, and the updated policy will be effective immediately upon posting.
5. Contact Us:
- If you have any questions or concerns regarding our Cancellation and Refund Policy, please contact our Customer Support Team at [customer support email/phone number].
We appreciate your trust in Trident for your software needs, and we are committed to providing excellent customer service and satisfaction.
Thank you for choosing Trident IT Software Company.