One of the most critical factors that businesses consider when it comes to customer service is the quality of their employees and the technology they use. Many big retail brands prefer ERP Software for Retailers. However, a poorly-staffed retail store can lead to a customer dropping out of their shopping list. According to a study conducted by PricewaterhouseCoopers, 32% of consumers will stop buying from a brand they love after one bad experience.
After a customer has left a negative review on social media, their friends and family might also follow suit. This could lead to a few more people dropping out of the shopping list.
As an employer, you can also take various steps to improve the quality of your employees’ work lives such as implementing a Retail Management System Software. These include implementing policies and procedures that will help improve their engagement and job satisfaction.
Some of the common problems that can affect the performance of your employees are poor communication, absenteeism, and poor performance. To avoid these, there are a lot of things you can do. But let’s discuss some problems and their best possible solution.
#1 Problem: You Lack a Proper Set of Rules
Have you set stable rules for your employees? Do you have certain rules to train your new staff? Does your new set of staff know what is expected of them? You must disclose what they are expected to do and how they must behave. How they can resolve common customer queries and escalate issues whe