Trident Information Systems Pvt Ltd

Why industry leaders are making the switch to Connected Field Service

Change across organizations, markets and industries is usually steady and predictable, with occasional jump starts that can spark innovation—typically fueled by the intersection of new technology with market demand. This phenomenon is happening right now in Field Service as competitive pressure forces organizations to rethink how to keep customers satisfied by ensuring 100 percent uptime and hyper-speed service delivery. In the pursuit for exceptional customer experiences, field service has become a frontline for exceptional customer service—the direct link for competitive differentiation across nearly every industry, from retail to telecommunications, manufacturing to utilities. And that means a rapid move away from break-fix models to proactive and predictive service; from standard delivery times to express service all the time; and the ability for field staff to have a 360-degree view of customers to help sell the right set of solutions. This new, rapidly-emerging model—connected field service—requires an investment in people and technology. A move from legacy systems to cloud-based services and solutions, Internet of Things (IoT) integration, mobile-connected field teams and Mixed Reality technologies. The question on the minds of many executive leaders is timing and ROI. What is the optimal service model? What technology stack will provide long-term returns? And how soon will the investment pay off? Would you believe that an organization can see a return in as little as four months? That’s the timeframe for MacDonald Miller Facility Solutions, a professional services company revolutionizing facilities management using Microsoft Dynamics 365 for Field Service, and Microsoft Azure IoT services, By adopting the Microsoft Connected Field Service Solution, MacDonald-Miller Facility Solutions found that by taking a more proactive approach to customer care, they could save time, money, and maintain their status as a high-performing industry leader— despite the complications that naturally arise from juggling multiple interlocking and complicated systems. This adoption would be a different kind of challenge and drastically change how the company tackled maintenance: fully integrating disparate systems into one easily accessible location and CRM for information, diagnostics, and repairs. Now, technicians would be armed with a full history when they were deployed, and with all the necessary tools to make a repair that day— sometimes even before the building maintenance knew it was needed. Integrating this solution of Microsoft Dynamics 365 with Azure IoT Hub into their already tech-savvy workflow allowed them to reduce the time-to-completion for service calls by nearly two weeks, increase profits for their customers, and save even more energy. So far, it’s been a popular change with customers: The average customer sees between 10 and 20 percent energy savings.

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How to Transform your Data into Actionable Insight?

Microsoft Dynamics 365 / Trident Information Systems

Discover a transformative line of business application built using Microsoft big data and advanced analytics. BI is best practices that enable access to and analysis of information to improve and optimize decisions and performance. Advance Your Analytics Journey BI (Business Intelligence) and analytics within your company with Trident Data Analytics. Starting out with the right solution from Trident which enables your organization to rapidly accelerate from Reporting to Monitoring. Trident’s Data Analytics Solutions connects to the applications that you have deployed today, including Microsoft Dynamics 365 for Operations and legacy Dynamics AX 2012. Insights include historical trending, drill-down reporting, and improved insights into your operational and financial business needs. With Trident Data Insights, there is a single source of the truth for your analytical data. Offerings To help clients meet the demands of today and plan for tomorrow, we offer the following services: Business Strategy and Enterprise Metrics: Enterprise information management strategy and roadmap development, business information health assessments, business case development, platform and tool evaluations, architecture definition and enterprise metrics management Business Process Application: Event monitoring, BI adoption, organizational deployment and user empowerment BI Capabilities: BI rationalization and consolidation, data visualization and analytic applications development, BI Center of Excellence, cloud reporting Analytic Applications: Enterprise analytics services, industry solutions and web analytics Information Infrastructure: Data modelling, data architecture, data integration Center of Excellence, master data management, metadata management, data quality management, data warehouse performance improvement, design and development, quality assurance and auditing and data governance Assess Analytics Maturity & Develop Roadmap: Analytics maturity assessment across categories such as Organisation, infrastructure, Data management, Analytics, Governance Data Exploration & Preparation: Data discovery & mapping exercises. Establishing data governance rules for initial rolls out of BI. Trident Data Insight Foundation: Deployment and configuration of ADI semantic layer. (ie: Data warehouse, power BI Content packs). Designing and development of initial BI focus for a specific area of your business. Trident Data Insights Analytics: Specifically targeted predictive and prescriptive insights. Focused on business outcomes Data Visualisation Organizations are building huge stack of data but the key to unlock the data is through visualizations like reports, metrics, KPI’s and dashboards. Trident’s Business Intelligence and Analytics visualization services are giving shape to the data and turning data into metrics which can be tracked at various levels by CXO’s and managers. Trident’s visualization service is tailor-made based on your organization sector which decides the key KPI’s essential for your organization. We are Delivering real-time solutions to organizations which enables them to make informed decisions. Build End-to-End Framework From Big Data Platform to Solutions Engineer, Monitor and Maintain We can help you with the right skills, tools and expertise to turn your business problems into business insights. Our data engineers analyse and integrate all your data (both structured and unstructured ) and try to make it tangible for your business. Our expertise in cloud computing platforms including AWS, Google, Azure, IBM and Oracle enable us quickly build bespoke Big Data platforms that can be up and running within hours, and not days. Predictive Analysis With the techniques like data mining, statistical algorithms, modelling, machine learning and artificial intelligence, we identify the likelihood of future outcomes basis the historical and existing data lying in your data warehouse. We help you understand Beyond What Has Already Happened and provided the best assessment of what will happen in the future. We build and deploy predictive modelling directly into your business processes using our multi-faceted predictive analytics capabilities in a single solution.

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How Microsoft Dynamics 365 helps in Transportation & Logistics?

Microsoft Dynamics 365 / Trident Information Systems

Tridents’ Logistics and Transportation solutions built on Microsoft Dynamics 365 helps organizations realize value from their technology investments and manage the escalating challenges of volatile markets. Logistics function as the impelling force of an economy. In 2010, the transportation industry alone moved 13 billion tons of goods worth $12 trillion, via railways, roadways and waterways. The manufacturer community spanning across globe looks up at 3PL companies to support their cross-docking, warehousing, freight and packaging needs. Under the current economic coercion, 3PL companies are rendering innovative solutions that abridge the operational costs while increasing the efficacy. Challenges and Opportunities Surging Expenses: Irrespective of how well-executed your business expenses are you are likely to suffer losses accounted for elevated warehousing costs, rising gas prices and product loss due to errors. Adding to these issues is the stagnant economy that lowers the profit margins of a business enterprise. Competition: Across national and international marketplaces a cut-throat competition prevails in the logistics and transportation industry. Manufacturers, suppliers and distributors are taking a note of choicest solutions to transport their goods into the markets. Regulations: Complying with the environmental laws as well as the regulations set by governments at local, national and international level can add to the business expenditure. Trident boasts of a decade-long experience in developing software solutions that streamline the functioning of your logistics business. We can create a fleet of technological tools that compliment your business requisites and assist you in managing business operations such as scheduling, capturing analytics, error management, and integration, capacity planning and streamlining workflow. Our solutions foster the growth of your business model. Trident’s Logistics Suite is modular in nature & includes Yard Management, Rail Operation, Transportation Management, Warehouse Management, Fleet Management, & Billing solutions. In addition, our suite is tightly integrated with our globally recognized HCM and Finance modules. This integrates all functional aspects of your organization and provides seamless workflow to create one unified processing & analysis interface. A snapshot of our solution offering is given above Yard and Terminal Put productivity on the fast track. Streamline workflow and speed up operations by eliminating manual processes that slow down progress. With Zebra’s electronic asset tracking, you will gain the visibility needed to minimise wait times, increase throughput, and reinforce regulations for a safe, secure, efficient and productive yard. Rail Operations Rail Transload terminals are vital link Rail transportation is usually the most efficient and safest mode for moving large quantities of bulk commodities long distances. However, not all shippers and receivers have direct rail service Warehouse Enabling the smart warehouse. Integrate your supply chain, experience dynamic fulfilment and realise transformational gains with best-in-class hardware and software tailored to your needs. From receiving to picking, staging, and loading – you are agile, optimised, compliant, and connected to make impactful decisions based on real-time actionable intelligence. Fleet and Delivery Nonstop optimisation for any operation. Keep drivers on the road and assets moving around the clock to ensure your operations are running smoothly. Trident’s dedicated Fleet and Delivery solutions address the specific needs of your business – constant connectivity, proactive management, regulatory compliance, and peerless customer service – so you can deliver on time, every time.

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