Trident Information Systems Pvt Ltd

Why Your Retail Business Needs to Embrace Omnichannel

A lot of things in the retail industry have changed so far. Stores have extended their boundaries from brick and mortar to other online mediums such as websites, applications, third-party platforms, etc. Digital invasion plays a critical role in bringing this industry to the next level With cutthroat competition at every corner, retailers are bound to get the latest technology such as a unified commerce solution complimenting their strategies to survive the market dynamics. With the promise of providing customers with what they want at their decided time, retailers are burning their candles at both ends. How does Omnichannel work? The integration of all the touchpoints or integration of different shipping methods available to a consumer while providing a seamless shopping journey is what Omnichannel does. For Instance, a customer browses your website looking for a shirt, but instead of buying it right away, he puts it in the cart. Then he casually browses Facebook and stumbles upon your ad, clicks on it, and gets a coupon. He then comes back to your website and purchases the same shirt using your code. After making the final payment, he decides to pick it up from the brick-and-mortar store. Why is Omnichannel Important for Your Business? Omnichannel is an essential approach that addresses customer experience on each channel – mobile, desktop browser, retail, podcast, social media, and so on. It also tracks the transition of customers on each channel while reading their purchasing patterns. Seamless Shopping Experience Omni means “in all ways or places,” nothing can more perfectly define the purpose of omnichannel marketing than this term. The customer can now shop anytime, anywhere. When they travel through the metro, they can purchase before reaching their destination. While computing to work, they can buy a T-shirt. When too busy to make purchases, they can ask Alexa or amazon devices to do it on their behalf. It has become that easy. This is one of the most obvious reasons why omnichannel is important. Advertisers have to stay a step ahead of the customers and ensure you deliver the product they want. Robust Business Analysis Omnichannel gives a complete analysis of the effectiveness of their campaigns while assisting retailers with making more logical decisions. Gone are the days when business owners had to look through each channel individually, organize individual spreadsheets, make manual analysis of the successful campaigns and the ones who demand improvements. An omnichannel solution like LS Retail gives a 360-degree view of your business and reads each customer interaction, understanding their preference and purchasing pattern. These analyses are crucial for setting up new strategies or modifying current ones. Personalization Recent studies have shown that 90% of consumers find non-personalized emails and messages from a brand annoying. Whereas 65% of millennials expect their favorite brands to send them messages especially designed for them. Therefore, we can conclude that personalization is no longer a luxury to survive but a necessity for brands. It might seem a bit complicated to customize offers for each buyer. However, with omnichannel, retailers can access each of their customer behaviors and classify them into distinct groups or customize offers individually. The process is no longer lofty, and brands can fully benefit from the same. Effective Synergy Among Departments This is not uncommon for various organizations to have a division in sales and marketing teams, and how crucial it is to maintain coordination. Omnichannel makes it even easier for different departments to propel synergy. When implemented, omnichannel ensures every step of the customer journey replicates the message, tone, and product offerings. If a consumer dials a customer representative, they must already know about purchases made by the consumer. With the proper coordination, sales teams can personalize emails, they can drive an urge for the products and their alternatives. Be it a customer representative call, billboard, or an ad, the tone is the same. To sum it up, we can conclude that omnichannel ensures unity and better coordination among different departments and boosts overall effectiveness. Cost-Effective Advertisements Nothing can frustrate an advertiser more than a wasted ad. Omnichannel scans data through each channel and takes over the guesswork. LS Retail data analysis tool ensures you are reaching the targeted audience. It addresses different channels for different advertisements according to customer engagement. You do not have to wait for the pre-paid campaigns any longer. Embrace the omnichannel and shift your investment to better-performing tactics and channels. The retail industry can tremendously benefit from omnichannel services like the one from LS Retail. It integrated each touchpoint while guaranteeing a seamless shopping journey to the customer. Trident Information Systems is a Gold LS Retail Partner and has served several businesses excellently. Contact us for further information.

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6 Benefits of Food Delivery POS Integration for Restaurants

Retail ERP Software / Trident

Time has changed, now many tasks which were done manually earlier are handed over to technology. It did face some resentment at the beginning. However, the time quickly arrived when restaurant owners started using it to its maximum capacity. POS integration is one such technology. Due to its flexibility and convenience, it helps restaurants give up various monotonous manual tasks and engages staff with more productive activities, such as serving each customer with more enthusiasm, elaborating about dishes more extensively, providing suggestions, etc. It also helps cope with the shortage of labor, allowing staff to work with their maximum potential. Earlier, a non-integrated POS was just a billing software with no other features. It was always at data loss risk while not being as convenient as a smarter POS. An integrated POS comes with multiple benefits fashioning an easier and smoother working environment. Accurate Business Reports Every business needs accurate reports on what is going on. This is how it identifies how much improvement is needed ahead. One of its greatest advantages includes its efficiency to manage different business aspects centrally such as sales, credit, stock, and inventory within a single platform while creating accurate reports on the same. It can also store a great deal of data. These records are digitally captured and displayed way faster than the traditional cash register. In addition, this system can put out the exact anytime from the extensive inventory, especially while devoting any error. Better Customer Experience Fluent order receiving, seamless payments, menu variations, reduced wait times, and a lot more are included in the integrated POS system. With this technology, customers are empowered to communicate directly with the chef about what they want and how they would like to have their meals. Everything that was once done manually has been passed on to automation. Therefore, accelerating better customer experience. Smoother Operations An integrated POS is more than a billing software. It connects the front office with the back while reducing manual efforts. Now, the waiters can save time by manually going to the kitchen, finding the right counter, and delivering orders. This task is now done through an advanced platform. Both chefs and waiters can avoid confusions, and work in a more harmonious environment. With monotonous tasks being automated, the staff has enough time to serve each customer more efficiently. Wait Time Reduction A restaurant might have different food prep areas: there are separate counters for drinks, the main course, and appetizers. An integrated POS allows customers to pay orders from different areas at once. Apart from this, nobody likes to wait in long queues after having a fantastic meal. An integrated POS busts queues and ensures customers can pay and leave faster. It does not leave any scope for traffic at the reception. Improved Customer Relationships This system improves customer relationships, allows restaurants to change their menus fast, reduces wait times, and allows safe payment methods like debit, credit, cash, etc. Hence, allowing better and faster customer services. Everything is quicker and better, eventually improving customer relationships with a restaurant. It notes down customer activities and lets restaurants suggest meals they might like. More Effective loyalty Programs An integrated POS generates reports on every transaction that happens. It also stores customer data including what they had and how frequently they have the same or similar dish. It is smart enough to read customers and allow decision-makers to make more effective loyalty programs. They can classify different customers based on their frequency, likes, dislikes, and other relevant traits. They can then create relevant strategies meal deals, offers, and discounts. Happy hours can also be planned for everyone based on customer data. An integrated POS is a lot different than a traditional POS system. A traditional system would barely receive bills and is always at the risk of data loss. Whereas, a smart POS system integrates everything right from the front and straight to the back office making operations smoother and faster. LS Retail offers POS services and lavishes your business with various benefits making your restaurant more efficient. Trident Information Systems is an LS Retail Gold Partner. For further information contact us.

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Understand Your Customers’ Purchasing Behavior

As soon as a business cracks a customer’s buying algorithm, it secures more profit. The online and offline actions that a customer takes before buying a product are referred to as customer buying behavior. It may include search engine consultation, social media engagement, and various other actions. This process is an essential marketing measure to tailor a business’s current products or services and match their customer’s demands. The ultimate tool that helps understand a buyer’s pattern is AI. It tracks customer behavior through their browsing history, email interactions, click-through rates, and other mediums. Without AI companies have to guess the market trend and pick a marketing strategy randomly. However, with AI-enabled methods, they can classify customers into different groups according to their preferences and pick the most relevant strategy. It becomes easier to understand their needs through technology tracking their behavior. Apart from AI, there are certain ERP services such as LS Retail, that track prospects and existing customers’ interest and purchasing patterns from their engagement on their websites and other platforms. The analytics team can identify which customer browsed through what product. Also, they can check up on the number of customers retained on the website for a long. But the question remains: how can you understand your customer’s buying behavior? The first step is to identify your prospective customers. Identify who will be interested in buying your item. Otherwise, it is just a waste of time to engage with customers who probably will never purchase your product. Then study the inclinations of your valuable customers- the ones who fall for fewer service issues and contribute more to your profit. Understand their psychology while asking yourself the following questions: Do they make purchases after careful consideration or on impulse? Do they consider price over quality or vice versa? Are they your loyal customers who make frequent purchases or are they one-time buyers? Do they exclusively purchase from you or patronize your competitors as well? Do they contact you through a precise channel like- your website or an app? Once you answer these questions, it’s time to dive deeper into the research. Recognize The Buyer’s Need/ Desire: A person will not purchase a product or service until he needs it. The factors driving him to make purchases can be internal (Hunger or thirst) or external (from a promotion or word of mouth). As soon as you recognize their needs, you can segregate them into distinct groups. Information Research: As you recognize a customer’s needs/ desires, the next step a customer would take is to carry out internal/external research of your business to figure out the best possible service or product for them. This can involve browsing through the graphics, print, and other media revolving around their central buying decision. Evaluating Alternatives: At this stage, the customer scans through different products that are potential enough to fulfill their requirements based on alternative product attributes. The customer’s next step greatly relies on their attitude and involvement. For instance, if the customer has a positive attitude with high involvement, they are most likely to consider different brands and companies. However, in the opposite situation, the customer might go through one or two brands. The Purchasing Stage: this is the second last stage of understanding customer behavior. The final purchase can be disrupted because of two factors 1) negative feedback from other customers and 2) the receptivity towards the negative feedback. A customer might drop the idea of making the final purchase under the influence of other customer feedback. Post-Purchase Behavior: this is the last and the most crucial stage that defines if the buyer will purchase from the same brand in the future or not. They compare their current purchase with their previous purchase and identify if it meets their expected standards. If the product passes, it generates brand loyalty and more future purchases. Final Words With the help of AI or some ERP services like the one LS Retail offers, businesses can accumulate enough customer data to identify their buying behavior, catch current trends and make specific strategies for customers. Trident Information Systems is the Gold LS Retail Implementation partner and has serviced various businesses with the same. For further information or a demonstration, contact us.

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Retailers are Seeing Scary Supply Chain Ahead of Festive Season

Retail ERP Software / Trident

Festive season drives a boost of business and stress altogether, challenging retailers at every step. Retail ERP Software can assist through this period brilliantly. Being able to stand strong and manage everything effectively, complying with the right strategies, getting retailers maximum profit, greater customer in-flow, and goodwill as a reward. The festive season commences post-monsoon. In a span of 4 months, it mounts tremendous pressure on the retailers. Consecutive occurrences of multiple festivals drive different sets of consumers to buy assorted products or services. There is a high chance they would demand a mix-match of a few products. Additionally, the bid on a combination of regular consumption and gift factor adds to the complexity. It is always better to opt for Retail Management Software, as it ensures all the necessary tools required to get you through this frantic yet crucial period. What Causes Supply Chain Hiccups? The dazzling and cheerful festive season fetches various supply chain hiccups, turning jam-packed consumer seasons even tougher to deal with. Some major causes lead to supply chain hindrances: Running low on inventory Not having enough workforce Low storage space Last-mile fiction Effectively Manage Supply Chain During the Festive Season Working in silos can block ways to new opportunities, it delays operations and is prone to errors. Make sure you adopt Supply Chain Management Services like Microsoft Dynamics 365 for Retail Industry. You can make better replenishment strategies, plan loyalty programs, boost upsell and cross-selling, and much more. Smartly Replenish Inventory Replenishment strategies play a crucial part during the festive seasons. Poor replenishment can make this festive season a lot more stressful. Failing to find the desired product can lead your customers to approach your competition. You need technology that tracks your previous sales and patterns to help you make replenishment strategies. Working in silos will only make things worse. During high traffic, you need things to work faster and smoother, which is only possible with a Retail ERP Software such as Microsoft Dynamics 365. Forecast Demand and Plan Wisely It would be extremely helpful if you could successfully forecast customer demand during this festive season and stock just the right products. Apart from meeting daunting customer demands, it saves you from wastage and embarrassment. Analyze your previous sales, trends, and correlations to understand what people are demanding. Artificial Intelligence can provide tremendous assistance. You can easily pick an algorithm that matches your sales pattern the best and predict future sales demand on various levels. You can easily identify which product has the highest probability of being sold. Read Customers and Offer Special Deals During this heavy customer current, you are most likely to hook a good sale with smart strategies. Scan through their past purchase and spending patterns and identify which product they are most likely to purchase. Classify customers into different sets and plan offers for each set. Identify customer demands and encourage cross-selling. Offer discounts on the right products. Distribute coupons they can redeem later in the same or the other retail chains of yours. Refill Stocks as Soon as You Can All your efforts go in vain if your customers fail to find the desired products without delay. Going out-of-stock not only upsets your customers but causes a lot of embarrassment to you too. Track your inventory to stay updated as soon as you run out of stock. Inventory management tools such as the one Microsoft or LS retail offers can help you keep track of inventory and ensure prompt refilling. It is better to have your inventory data at hand, if you can get it on your mobile, even better. This way the updates reach faster to you. Avoid Multiple Integrations Having your data stored within different platforms can add to the complexities. Having to draw data from different software is more time-consuming and prone to errors. Similarly working in silos can do more harm than good during this opt for a unified solution like Microsoft Supply Chain Management. It is one of the Best ERP for Retail delivering a comprehensive supply chain suite – from Inventory Management to back office, everything packed within the same technological environment. Ensure free flow of communication throughout all the departments and deliver inventory requirements fast. Final Words Get ready for a business boom in this festive season. Ensure better Inventory Management and Replenishment with Retail ERP Software like Microsoft. Smartly replenish inventory, forecast demand and plan wisely, offer exclusive deals to your customers, and so on. Trident Information Systems is a Microsoft Gold Partner who has been serving various businesses for over two decades. For further information contact us.

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Cost Cutting Tips for a Greater Profit Margin with LS Retail

Retail ERP Software / Trident

When it comes to cost-cutting, many retailers might find it hard to process it without Retail ERP Software. Look for unified Retail Management Software that encompasses each area impacting immensely on costing like inventory management, warehousing, supply chain management, and so on. As a retailer, costing is supposed to be on the radar. It depicts how well your business is doing and what changes you need to implement to avoid costing challenges. It is a matrix that needs to evolve consistently. LS central is an extension to Microsoft Dynamics for Retail Industry offering a complete suite for retail business management. Hence busting common challenges retailers encounter such as Lack of Visibility: Visibility is the most important part when it comes to cost-cutting, lack of real-time data can lead to some confusion and drive over or under inventory purchase. It makes it harder to identify areas where you can potentially cut costs and lead to waste. Competition: Neck-to-neck competition in retail is obvious. Due to many contenders and constantly changing customer demands. Everyone is striving to be better than one another. Adopting technologies to upgrade their services and get ahead of the crowd. Brand Positioning: having an appropriate pricing strategy goes hand in hand with how you want to position your brand in the market. Sometimes it gets a little tricky since the customer can take it otherwise. For instance, lowering prices can leave an impression of having inferior quality, and the buyer does not take it seriously. Improper Discount Planning: discounts must be planned very carefully. Indeed, they can drive customers in. However, sometimes it can turn the tables around. Stock clearance sales are ideal for discount implementation, but improper discount planning can lead to product quality suspicions. You might also end up drawing a discount-driven crowd or customers that do not provide repeated business. How To Cut Costs and Boost Profit with Ls Retail? LS Retail is a unified software solution and an extension to Dynamics 365 for retail which provides a dynamic environment required to run a retail business. Manage your business centrally and get real-time visibility, keep tabs on your inventory and avoid overstocking. Embrace its features to reap maximum benefits Centrally Manage Your Retail Business Whether you run a single shop or own a multi-complex, it is of no concern. Have real-time visibility and control over your retail business with a Unified Software Solution. With automation, plan costing, and product pricing with accurate data analysis. Manage your business even if you have different chains in distinct locations. Ensure a free flow of information, save time, efforts, and costs which you would have otherwise on manually doing everything. Cut Operational Costs with Mobile POS Adopting a unified mobile POS that integrates sales, marketing, and inventory within a unified platform can save you much more than a sole purpose POS. Apart from that, cut down on overtime and excess staff as much as you can. Avoid using tissues, extra bags, and excess packing as much as possible. A mobile POS helps you automate tasks as much as possible. You no longer must fill in data repeatedly. Most of the recurring transactions are automated, sparing your staff enough time to spend their efforts on other productive activities. Get Real-Time Visibility LS Retail provides The Best ERP for Retail, you get real-time visibility essential to identify cost-cutting areas and strategize profit-boosting ways. Identify if you are overstocking your inventory. check if your technology has become obsolete and needs an upgrade. Spot operational areas are working insufficiently and need attention. Get real-time market analysis and figure out what is in demand, see if you are not excessively stocking the inventory that is not in demand. Be Fast and Flexible with Omni-Channel The Omnichannel provides enough flexibility for the customers to order a product online if available. They can review various products at the same time and decide whether they want it delivered to their home or would like to pick it up. Empowering your staff with a mobile POS leads to more flexible payment processing and better assistance to the customer regarding purchasing a product. Even if the staff is busy enough to process payments, the customers can still help themselves with self-checkout. Utilize Predictive Analysis Optimize accurate demand forecast analysis and generate better replenishment strategies. Cut time and efforts on order processing with rapid facilities, scan-based receiving and automatic put away, and inventory counts. This helps enhance store floor accuracy and improve overall store performance. You minimize waste and add up to the profit. Generate Smart Loyalty Programs Microsoft Dynamics 365 for Retail extension helps generate offers, deals, loyalty programs, and so on. Strategize discounts more smartly with accurate data analysis targeting customer behavior. Identify the right opportunity to launch a specific deal. Ensure customers provide repeated business. Identify Waste Patterns Identify the waste patterns and make necessary adjustments. Spot items that are not much in demand or not in demand at all. Reduce manual work and encourage your staff to optimize automation as much as possible. With customer sales reports, manage inventory and identify the right product mix to meet the sales goals. Cut costs and save time with replenishment and standard stocks. Select the right Implementation Partner Being stuck with the wrong implementation partner can cause you some serious financial damage. Not being careful enough can lead you to the hidden cost trap. Since this partnership lasts for up to five years, be careful with who you tie up. An ideal implementation partner keeps things crystal clear about their services right from the start. It is recommended to choose someone with years of experience and happy clientage. Cost-cutting and boosting profit margin get easier with automation. Having a suitable Retail ERP Software such as LS Retail does the job perfectly. A complete suite offering every necessary tool within the same environment can not only optimize business operations but also cut unnecessary costs, giving your business a profit boost. Choose a suitable implementation partner such as Trident Information Systems, gold partner of Microsoft Dynamics 365, and LS Retail. Backed up with 150+ technical resources and a powerful clientage, we guarantee successful project accomplishment. For further queries contact us.

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6 Ways How LS Central for Hospitality is Revolutionizing the Restaurant Experience

Retail ERP Software, Retail POS Solution / Trident

Thinking of switching to LS Central? Do not delay! Let us explain how it can revolutionize the restaurant experience. LS Central is a unified software solution for cafes, restaurants, and other foodservice businesses with a bigger perspective in real-time. LS Central is an extension to Microsoft Dynamics 365 Business Central, letting you process POS (point of sale), financials, supply chain management, operations, online channels, inventory, and customer loyalty within the same platform. However, many businesses tend to rely on using multiple software but, they can end up causing complexities instead, such as: Issues with integration and implementation. Large restaurants have many vendors making management tough. Establishing coordination with the software service providers. Getting support and services of the software. As the restaurant business expands or acquires new buildings the service provider might not upgrade its services for scaling. Difficulty with providing on-premise and cloud solutions together. You can replace all the multiple software solutions you are using now with a centralized solution. Get ready for more effective business operations and minimum waste. You can get a spot-on view of your business and make more sensible decisions with LS Central. LS Central as a Revolutionary Measure LS Central can do tremendous benefits to your business. With this centralized solution, you can manage the kitchen centrally, handle tables and optimize mobile POS. LS Central integrates your headquarters and restaurant operations with ERP. Better Table Management Use LS Central’s intuitive visuals and graphics display on every dining table depicted with different colors table availability, making guest management and tables a straightforward and error-free process. It further addresses the number of guests for registered tables and the staff they are currently serving. It ends up saving time and enhancing the overall dining experience. Transfer orders or parts of orders throughout different tables or different sections of the restaurant quickly and easily. For instance, you can easily book tables from both reception or bars. Hence, allow easy order transfer across the restaurant. Loyalty Programs You can uniquely connect with your customers, identify them, and understand their likings and preferences. This way, it will be easier for you to create personalized services and products based on your earlier preferences. Your business sales swear by it. Additionally, the product’s upselling and cross-selling. Let your customers earn points on purchases throughout your channels. This will allow them to use these points as a part of their transactions or access exclusive deals designed for them. You can launch special meal deals or hold happy hours accordingly. Data Visibility With LS Central you can manage prices, ingredients, menus, the campaign offers, and manage all the data up-to-date on touchpoints such as websites and apps. Get real-time data on your operations, stock, guests at hand and optimize it on your analytics and insight. Create data-driven strategies to minimize waste and cut costs wherever possible, increase profit as well as customer loyalty. Centralized Control You can oversee and manage your chains from the headquarters, control prices, recipes, menus, and campaigns. also, trace staff performance and communicate with your employees. Analyze current costs and revenues and identify trends and potent opportunities. Access detailed reports and data in real-time and make more logical decisions. Configure your system to each region’s fiscal and region requirements. Minimum Waste Use real-time data to minimize waste and inefficiencies, with LS Central you can price your dishes accurately and extract maximum profit. Smartly order the accurate quantities and distribute them. You can ensure your customers receive exactly what they ordered. Speedup table turns and upsells growth. Optimize floor space with table bookings. You can also plan your meals and rationalize your ingredient ordering. Minimize manual work and scope of errors with automation. One of the best benefits of LS Central is using single software throughout the business. Repeated Business LS Central offers exceptional customer service while ensuring repeated business. You can make contactless payments and orders with a mobile POS or self-ordering device on the table. Your guest can customize their orders like adding or removing something according to their preferences. There will be an accurate display of allergens and ingredient data at the POS and self-ordering devices. Also, you can align menus and pricing to real-time demand. Your customers can order food either online or on their preferred services. Lastly, you can generate loyalty programs for you and your customers. LS Central is a tool for revolutionary measures for a business. Trident Information Systems, Gold partners of LS Retail have been serving many successful businesses so far. Being armed with 150+ technical resources, they have won multiple awards. For further queries or a demo contact us.

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Why Do You Need a Unified Commerce Solution to Boost Sales and Customer Services?

Retail ERP Software / Trident

Boost sales and customer services with the help of Unified Retail Management Software. With LS retail you can understand your customer psychology and make sales strategies accordingly. Get greater visibility and make more effective marketing campaigns to attract more customers. A modern Retail ERP Software is a unified software solution, that helps avoiding patchwork hardships. This solution integrate multiple departments within the same environment and help businesses build on solid foundations. Optimizing multiple software solutions can be a pain, while building IT complexities. It can hamper your management and drain resources. Therefore, your finances are engaged in doing the technical patchwork and keeping your staff tied up. As for data management, it gets quite hard to take care of data across multiple storage systems. It is pretty complicated to manage your data as the system allows it, different software follows different patterns. Hence, you are all entangled with multiple software management formats. While using multiple software systems, financial reporting becomes a real pain. Data extraction followed by data standardization of calculation and formulae into a single accounting template from different applications, sub-ledgers, and transactions is not ideally recommended. It is complicated to extract data from a soiled database and when these databases do not coordinate, it hampers your efficiency to improve and enhance. Failing to share the required document throughout the departments can become a potential threat to the overall productivity of your organization. Boost Sales and Customer Services with a Unified Commerce Solution: LS Central. You need the right Retail ERP Software, effective customer service, and excellent quality products. LS Central being a unified commerce solution built on Microsoft Dynamics 365 Business Central ERP. It is easier for the retailers to meet exceeding customer demands for exceptional services. This is how LS Central helps to boost profit and customer services: Centralized Control As a Unified Software, LS Central incorporates your overall business from back to front, POS, ERP, inventory, sales, promotions, and offers. The data drawn from the key areas are combined on the same platform while ensuring centralized control of the retailer. You no longer have to move your data from ERP to eCommerce/ in-store or you need to import files: the system automatically takes care of it. Effective Customer Service With LS central, draw customers back and get repeated business, allowing secure and contrasting payments. Compare replenishments with the real market demands, allowing customers to check real-time stock availability. Integrate customer shopping data and use their preferences to personalize interactions. Allows self-service shopping and checkouts. Give the first hand to customers to return your products online or in-store as per their preferences. Allowing one on one appointments, consultations, and personalized services. Loyalty Programs Loyalty programs can boost your sales like magic. Having an insight into your customer preferences and their spending pattern, you can utilize that data to generate exclusive offers, discounts, and other schemes to lure customers in. As the name suggests, these programs ensure customer loyalty and contentment with your services. Omni-Channel Deliver an out-of-the-world shopping experience, also encourage your customers to invest their loyalty and engagement both in-store and online. Allow them to create and maintain shopping lists, address personalized offers straight on their phones. Boost brand awareness and customer retention hand in hand via the omnichannel. Compute customer data, profiles, and spending patterns to create business strategies. M-POS With M-POS, retailers and merchants can accept various payment methods on their phones. Additionally, you get value-added services that help with your business productivity. You can make card payments, online payments, and cash withdrawals and wallets, etc. It is another method to track customer data and use it for your benefit. Only a few companies offer a comprehensive solution to accept payment with the M-POS. Unified Data To get a holistic view of the customer experience, you need to adopt a centralized data platform in Retail CRM Software, containing everything from the contact center, website data, sales information, and marketing information and analysis on everything touched by your customers. With LS Central get an overview of your business via a centralized platform bringing all the necessary data within the same environment. Make better decisions with the bigger picture now available. Final Words A unified software solution like LS Retail can help you boost sales and get delighted customers. We recommend researching through retail ERP Companies and finding a suitable LS Retail Implementation Partner. Trident Information Systems is a Gold LS Retail partner and earned experience of over 22+ years. Armed with 150+ technical resources, we have successfully served multiple businesses.

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7 Mistakes Retailers Make While Choosing Retail Management Software

Retail ERP Software / Trident Information Systems

One of the most unmined tasks in the retail industry is picking a suitable retail management software for the business. An organization has various financial and non-financial aspects and needs. Therefore, it becomes even more essential to carefully pull the right ERP Software for Retail Industry. It is shocking how retailers do not realize how badly this one poor decision will impact their business for the next five to six years. Carelessness, in the beginning of a project, can lead to some unwanted results. Therefore, they are suggested to adopt the latest retail management to evolve their business operations. This blog will elaborate on the top 7 mistakes retailers make while choosing a retail management solution followed by the appropriate solutions. Top 7 Mistakes Retailers Make While Choosing a Retail Management Software #1 Considering All the Retail Management Software Same This is the most common mistake that retailers make while purchasing a retail management software, they make a preconception that just because the product is developed by one of the leading brands, it is bound to have all the needed features inbuilt. It is a must to carry out thorough research to pick the most suitable ERP Software for Retail Industry. #2 Controlling Vendors Tightly to Get Solutions for Cheap While choosing an Retail management ERP, might put vendors against one another, and also, vendors against the buyers. There is an orthodox belief that hiding the treasured business information will help the decision-maker reduce costs and minimize project risks. However, the reality is entirely different as it can lead to unwanted outcomes and financial losses. #3 Not Having Enough Time to Participate in the Selection Process An experienced retail management service provider would be your operational and strategic member for their time to gather information on your business requirements to customize the appropriate solution and pricing. However, not cooperating enough can seriously impact your overall business outcome. #4 Falling into the Demo Trap Over the past two decades, the organizations have developed the idea of choosing a software solution like Best retail management software based on the demo that has been presented to them. However, completely relying on the self-serving and orchestrated demonstrations traps them into the demo scam and becomes a heavily expensive mistake. #5 Relying on Insufficient References Once the decision-makers are satisfied with the solution, they must get in touch with at least three industry references and ask for their experience with the same. Failing to do so can impact your business outcome for the next five to six years. #6 Considering the cheapest option as the Best One Whether it is an ERP System for Online Retailer or an offline one, you still need to pick the most suitable option based on process automation, capacity, critical organizational productivity, effectiveness, and success. It is important to calculate prices in terms of received value followed by the solution provider’s experience, knowledge, resources, and professionalism. Cheaper options sure look appealing however, they can cost you a fortune in the longer run. #7 Relying on Your IT Department to Execute the Selection Process This is one of the most common mistakes while picking an ERP Software for Retail Industry i.e., relying entirely on your IT sector to execute the selection process alone. Though this business solution processes on computers, you should not leave everything up to the IT sector alone as it is not just about technology. IT can only identify your business requirements according to their limited knowledge about the organizational business operations. How To Avoid Mistakes and Pick the Appropriate Solution Effectively? Identify Your Business Needs Start from within the organization, identify your goals, strategies, requirements, imperatives, and so on. List down the challenges that are being a hurdle between you and your objectives. You need to have your business insights or else it can become a very expensive mistake. Provide Your Vendor with All the Requirements It is important to stay open and share necessary information with your vendor to avoid unnecessary risks. The ERP Software for Retail Industry solution providers customize solutions as per your business requirements therefore, hiding essential information to cut costs can become malware in the long run. Avoid Unnecessary Project Risks and Be Clear Notice your buying process to exhibit availability and transparency. Do not adopt a dynamic that would rather cause confusion than collaboration. Be clear while defining the organizational benefits you are looking for from the project with the service provider. Also ask your service provider about the business benefit, project upgrades, and cost deductions methods that your business might have missed. Take Enough Industrial References It is a great measure to identify if the project is worth paying or not. Take at least three industrial references. Identify what issues they had to face with the vendor, their reasons and how that is relevant to you. Compare your needs with them and identify the risk of joining with the project. Choosing a Unified Software Solution It is advisable to pick a retail management service that offers a unified commerce solution. One such provider is Trident Information System, a Microsoft Dynamics premium partner, which offers a unified software solution within the same platform. Therefore, you can bid farewell to multiple software integration complications and embrace store operations, Point of Sale (POS), inventory, supply chain management, eCommerce, and customer loyalty programs under the same platform. And the best part is, you do not need an upgrade ever again! LS Retail is automatically on its latest version. LS Retail is the leading ERP Software for retail industry covering business needs all across the globe. If you are looking for the best retail management software India, you can contact trident. We offer a unified commerce solution to cover all your business needs within the same platform and power thousands of stores throughout the world.

7 Mistakes Retailers Make While Choosing Retail Management Software Read More »

Why Do You Need a Unified Commerce Solution to Boost Sales and Customer Services?

Retail ERP Software / Trident Information Systems

Boost sales and customer services with the help of Unified Retail Management Software. With LS retail you can understand your customer psychology and make sales strategies accordingly. Get greater visibility and make more effective marketing campaigns to draw more customers. A modern Retail ERP Software works as a unified software solution, helping to avoid the downsides of patchwork. Such solutions integrate multiple departments within the same environment and help businesses build on solid foundations. Optimizing multiple software solutions can be a pain, such as building complexities with IT. it can hamper your management and drain resources. Therefore, your finances are engaged in doing the technical patchwork and keeping your staff tied up. As for data management, it gets quite hard to take care of data throughout multiple software systems. It’s pretty complicated to manage your data as the system allows it, different software follows different patterns. Hence, you are all entangled with multiple software management formats While using multiple software systems, financial reporting becomes a real pain. Data extraction followed by data standardization of calculation and formulae into a single accounting template from different applications, sub-ledgers, and transactions is not ideally recommended. It is complicated to extract data from a siloed database and when these databases do not coordinate, it hampers your efficiency to improve and enhance. Failing to share the required document throughout the departments can become a potential threat to the overall productivity of your organization. Boost Sales and Customer Services with a Unified Commerce Solution: LS Central You need the right Retail ERP Software, effective customer service, and good quality products. LS Central being a unified commerce solution built on Microsoft Dynamics 365 Business Central ERP. It’s easier for the retailers to meet exceeding customer demands for exceptional services. This is how LS Central helps to boost profit and customer services: Centralized control As a unified software solution, LS Central blankets your overall business from back to front, POS, ERP, inventory, sales, promotions, and offers. The information from these key areas is integrated within the same platform allowing a centralized control to the retailer. You no longer have to move your data from ERP to eCommerce/ in-store or you need to import files: the system automatically takes care of it. Effective Customer Service With LS central, draw customers back and get repeated business, allowing secure and contrasting payments. Compare replenishments with the real market demands, allowing customers to check real-time stock availability. Integrate customer shopping data and use their preferences to personalize interactions. Allows self-service shopping and checkouts. Give the first hand to customers to return your products online or in-instore as per their preferences. Allowing one on one appointments, consultations, and personalized services. Loyalty Programs Loyalty programs can boost your sales like magic. Having an insight into your customer preferences and their spending pattern, you can utilize that data to generate special offers, discounts, and other schemes to lure customers in. As the name suggests, these programs ensure customer loyalty and contentment with your services. Omni Channel Offer your customers an out-of-the-world shopping experience, also encourage your customers to invest their loyalty and engagement both in-store and online, allowing them to create and maintain shopping lists, address personalized offers straight on their phones. Boost brand awareness and customer retention hand in hand via the omnichannel. Compute customer data, profiles, and spending patterns to create business strategies. M-POS (Mobile POS) With M-POS, Ensure speedy and effective service to your customers. Quick service establishments can improve their pace by offering fast order taking from POS Terminal, while fine dining restaurants can offer pace and mobility by taking orders directly at the table on mobile device. Orders can be sent immediately to the kitchen system from the mobile POS or from the main menu, so that your service can become even more effective and fast-paced. A Unified Data To get a holistic view of the customer experience, you need to adopt a centralized data platform in Retail CRM Software, containing everything from the contact center, website data, sales information, and marketing information and analysis on everything touched by your customers. With LS Central get an overview of your business via a centralized platform bringing all the necessary data within the same environment. Make better decisions with the bigger picture now available. Final Words A unified software solution like LS Retail can help your business boost sales and customer services. We recommend researching through retail ERP Companies and find a suitable LS Retail Implementation Partner. Trident Information Systems is a Gold LS Retail partner and earned experience of over 22+ years. Armed with 150+ technical resources, we have successfully served multiple businesses.

Why Do You Need a Unified Commerce Solution to Boost Sales and Customer Services? Read More »

Why Retail CEOs Need A Unified Commerce Solution To Beef Up Their Business Sales?

Retail ERP Software / Trident Information Systems

In the era of globalization, consumer demands change rapidly. Therefore, the retail industry needs a modern Retail Software Solution to cope with the dynamic consumer desires. Flexibility, clairvoyance and quick decision-making is a must-have requirement for future CEOs. They have to work hand in hand with the latest technology available in the market, such as LS Central for Retail. It is a unified commerce solution that can help your business upgrade significantly. Why Does Your Business Need A Unified Commerce Solution? Under the influence of utter consumer demand change, the retail industry is facing a rapid shift. Retailers need to adopt a Retail Software Solution, as consumers these days are getting impatient with an acceleration: More than 85%, buyers tend to leave the store if the item is absent, or they are not assisted by anyone. 30% of consumers can specify within 2 minutes if the item they are looking for is in stock or not. 79% of shoppers would discard a retailer after three unaccomplished or late deliveries. Therefore, be it a brick-and-mortar store or an online one, it needs to undergo the latest technological shift and adopt a Retail software solution such as LS Retail Software Solution to keep up with your competitors. Biggest Challenges Faced By Most Of The Retail Software Solution? Due to the sudden need for change in customer demand, the retail industry is in constant evolution. However, a regular Retail Software Solution is unable to provide all the suitable solutions within the same environment. The retailers have to use multiple options. Nevertheless, there some common challenges faced by the retail software as followed: Customization Customers these days demand customization as an outcome of their desire to experience something unique. The buyers look for interaction, great experiences, prompt and excellent quality services The CEOs need to adopt the most advanced Retail Software Solution to cope with the market demand changes such as LS Central. You may also need its Retail ERP Software for best outcomes. Retail Price Inflation When the buys have to pay more for their needs, they do not have enough disposable income. Therefore, they tend to cut down the budget on their luxury such as clothes, makeup, and so on. Now the CEOs have to strategize new ideas to convey how their product is an excellent value for their money. Similarly, they are also struggling to deal with the inflated rates. Not all retail solutions can provide the feature to deal with the same. Communication Managing a store can be pretty hard, and comprising on communication is no exception. The level of complexity depends on the business’s size, size of the chain, and employee count. This can collectively impact the scalability, tracking, automation, and reporting Digital Disharmony The scope of technology and its uses are exceptionally growing, which fuels the need of merging online and offline businesses from back-office tasks to the final delivery. Unfortunately, most Retail Software Solution cannot provide all the essentials within the same environment. How Can A Unified Commerce Solution Change The Game? A Unified commerce solution, can be an ultimate game-changer due to the following reasons: No More Upgrades: a unified commerce solution doesn’t need frequent upgrades, as it is automatically on the latest version. Therefore, the latest technology is on your desk with 0 additional effort. Coping With The Customer Demands: a unified solution scrutinizes customer shopping behaviors and computes data relevant for future decisions. This is the best way to keep up with the dynamic market environment. Not only this, but it also makes it simpler for customers to check the current stock availability. Ultimate Integration: it integrates your business operations across channels, regions, and industries and eliminates issues occurring due to miscommunications. All of your business activities are integrated from the back office to final delivery. Boosts Sales Brilliantly: a unified solution helps scrutinize your final execution, run multiple scenarios and modify your strategies. Better strategies are equal to a boost in sales. It is highly effective during retail price inflation. We Are Not Done Yet A majority of Software Solutions follow the same pattern; they offer a small ratio of your needed features. However, a unified commerce solution such as LS Central is way ahead of them that offers the world’s most renowned ERP For Retail Industry, you get all the necessary retail-oriented functionalities essential for your business. It collects and examines your customer It makes everything simpler for your customers, boosts sales, shuns unnecessary costs, and ultimately boosts your profit rate.

Why Retail CEOs Need A Unified Commerce Solution To Beef Up Their Business Sales? Read More »

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