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Ls Retail

Unified Retail Management Software. All-in-One Retail Software SolutionFor retail, restaurants, pharmacy, gas stations and hospitality. All in One retail software platform. Front to back. What is LS Retail LS Retail is an end-to-end retail POS solution for stores or chain of retails, which is powered by Microsoft Dynamics NAV. This integrated solution delivers completed and innovative functionalities to the busiest retailer without the need to build, manage and maintain multiple applications and interfaces. Its unique use of single application covers your whole retail business from the Point Of Sale (POS) terminals to headquarter. The powerful functions including store management, inventory, merchandising, demand planning and all the back office functions that you would expect to find at head office are available in LS Retail.  Why LS Retail Software Solutions? Fully Integrated All-in-one Software Solutions Manage your business centrally from end to end with our flexible, custom-designed and cloud-enabled software solutions. Cover your whole operations from headquarters, check your performance in real time and react quickly to change.  Enhance Your Omni-channel Strategy Fast-changing consumer habits demand innovative business systems. With LS Retail’s cutting-edge omni-channel software solutions you can offer a seamless, personalized consumer experience across all channels and touch-points, including social media.  Offer Superior Customer Experience Give your customers an outstanding shopping experience across all your sales channels and their loyalty and repeat business. Grow your clientele and margins by offering a fast and accurate service in-store, online and on-the-go, including personalized deals and more.  All-in-One ERP Solution for Your Retail Vertical LS Retail for Fashion & Footwear LS Retail for Apparel Retail & Manufacturing LS Retail for Grocery & Supermarket Chains LS Retail for Duty Free Stores LS Retail for Jewelry & Luxury Items LS Retail for Pharmacy LS Retail for Electronics Stores LS Retail for Pet Care Stores All-in-One ERP solution for Hospitality Industry LS Retail for Fine Dining Restaurants LS Retail for Quick Service Restaurants LS Retail for Food Courts LS Retail for Cloud Kitchen Meets Your Most Specific Needs The rich functionality provides endless possibilities for enhancement of performance. Head Office Product Lifecycle Management Manual and Automated Item Maintenance Dynamic Hierarchy, Attributes and Other Grouping of Product Price, Offer, Coupon and Campaign Managment Automobile Replenishment Replenishment by Allocation Serial / Lot Number Support Member Management – Loyalty Program Vendor Performance Sales Reporting and Analyzing Sales Commision Loss Prevention  Back Office Dashboard for Store Operations POS Management Cash Management Stock counting and Adjustments by Simple Worksheets Store Replenishment by Stock Request, Purchase and Transfer Orders Sales History Simple End of Day Statements Receiving and Picking Goods Flexible Architecture Serial / Lot Number Support Gift Registration  Mobile Device Mobile POS Receiving / Picking Stock Counting Stock Changes Label Ordering Stock Counting and Adjustment Store Front Office (POS) Fast Checkout Simple Operation Multiple Interface Broad POS Hardware Support Item Cross Selling item Finder Member Management – Loyalty Program Serial / Lot Number Support Multiple Payments Special Order Entry at POS Item Configurator Operate locally – Configure Centrally Ls Retail – Vertical Solutions Apparel & Fashion Allocation Plans Replenishment Tools Lifecycle Management – Seasonality Speedy Creation of Products Member Management – Loyalty Program Targeted Technical Promotions Grading of Stores Distribution Engine Store Capacity, Stock Coverage POS Dynamics Interface Simple Processes at the POS Sales Commision Allocation Plan  Furniture Item Configurator Special Orders Make to Order/Tailor Made Pre-Payments Catalogue Sales Campaign and Offer Management Non Stock Items Replenishment-Automatic and Allocation Drop Shipment from Vendor Pickup and Delivery to Customer POS Dynamic Interface Simple Processes at the POS Sales Commission Allocation Plan  Electronic / Technical Dynamic Merchandise / Item hierarchy Level Open-to-Buy Special Orders Serial No. Tracking Campaign and Offer Management Member Management – Loyalty Schemes Advanced POS Functionality Item Cross Selling Item Configuration Item Finder POS Dynamic Interface Simple Processes at the POS Sales Commission Allocation Plan  Food & Grocery Fast Checkout Customer Loyalty Program Accessible from POS Sales History & Drill-down Vendor Performance Campaign Management Promotion, Discounts Mix and Match Offers, Coupons Simple Receiving Process (Mobile devices) Shrinkage Management POS Dynamic interface Simple Processes at the POS Sales Commission Allocation Plan  See it in Action See LS Retail in action and learn just how easily you can integrate systems in your company Request a Demo Try it for Free Try the LS Retail platform for free and see how quickly you can save time and money. Start integration today. Try it for free now Get a Quote Ready to start using LS retail? Customers achieve rapid, measurable return on investment with LS Retail. contact sales Ls Retail – Add-ons Retail Omni -Channel Become an omni-channel business with LS Omni. Offer multi-channel deals and promotions, create a unified brand experience across the touchpoints, and reward your customers for shopping from you online, in-store and on their mobile devices. Improve your speed and level of service in store with the LS Omni mobile POS. Retail ForeCourt Run a successful forecourt business — from the pumps, to the gas station, to the back office — with just one powerful, flexible solution. The system instantly replicates all information across the organization, so that you can always take informed business decisions based on up-to-date sales figures. Warehouse & Distribution Customers today are generally less inclined to wait at checkout counters, resulting in loss of sales. However, the traditional way installing more point of sale (POS) terminals at checkout counters is highly expensive in terms of both hardware as well as space requirements, especially given that customer footfalls in the store are highly variable. Logistics & ICD Our Logistics and ICD solution is an integrated end-to-end business management software solutions that blends the specific functionalty required by the Logistics industry. E-Commerce for Dynamics NAV Microsoft Navision ERP system lets you bring together all your product information and business logic. It makes your web store an efficient and effective extension of your traditional sales activities. Real Estate and Contracting Trident’s vertical add-on Real Estate and Contracting that can be implemented on top of Microsoft Dynamics Navision. It is specifically designed to

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Fleet Management Software

Track, Analyse and Improve your Fleet OperationsOrganizations managing and running fleets usually operate on razor thin margins. Profits are heavily dependent on optimization methodologies. The recession has further depleted the revenue of fleet companies, resulting in reduced scale of operations, lower profits and inefficient processes. Operational visibility is the key to fleet management and optimization, and can be achieved through a robust fleet management system powered by cutting edge software. The health and safety of mobile resources has become even more important to maximize their availability and keep TCO as low as possible.  Some of the Key Challenges That Fleet Operators Face Today Include: Visibility into the locations of mobile assets Optimal dispatch of ad-hoc jobs or orders to vehicles in real-time Real-time tracking of jobs, and forecasting fulfillment Fleet optimization to control spiraling fleet running costs High levels of Fleet Empty Runs – 24% of the total runs are usually empty Low fleet utilization – 33% of a vehicle’s lifetime is spent in runs Managing the health, maintenance, and safety of mobile resources  Container Freight Station and ICD Operation: Trident’s Fleet Management software solutions are scalable and flexible to integrate with your entire business, adaptable to improve fleet efficiency and helps in monitoring end-to-end fleet operations. Trident’s vehicle & fleet management system includes real-time GPS fleet tracking, vehicle maintenance, trip scheduling, driver oversight, and more.  It Will Help Manage in Control spiraling fleet running costs and fleet maintenance expenses, and maximize fleet utilization through multiple optimization techniques such as bundling, continuous moves, and cross-docking Track any vehicle in real-time and pin-point the location of a vehicle on a map Obtain real-time data feeds on performance of vehicular components, driving patterns, and cargo-hold parameters Automate the dispatch of jobs to the fleet using algorithms that take into consideration dynamic parameters from the environment Respond to ad-hoc customer requests/orders Provide customers with visibility into real-time order-fulfillment status, and forecast information of delivery timelines Reduce the TCO of mobile assets by proactively tracking asset performance and maintenance  Driver Management Automatically record trips, location and driving behavior Track the routes and real-time locations of your drivers Effectively monitor driver activities, driving patterns & vehicle utilization Easily create & manage driver profiles & schedules Identify drivers with expired license Alerts through email/SMS for long driving hours, driver-wise violations & much more Statistical reports for better insights on driver management Trip Scheduling & Route Planning Create trips with specific waypoints & instructions. Schedule trips and predict optimal routes based on traffic. A powerful Routing Engine with a route optimization algorithm, designed & developed to create routes based on user specified origins, waypoints and destinations Accurate information on turn-by-turn driving directions, distance & estimated drive times Generates the optimal route mix for your vehicles to meet your key objectives of least travel time & reduced costs Automates the process of route planning Easily find, plot, assess and print your route  Vehicle Maintenance Create better schedule for your vehicles maintenance Create numerous maintenance plans based on the business rules Keep track of unplanned maintenance done for vehicles View the maintenance history based on the type of vehicles Track the budgeted Vs actual cost of maintenance Vehicle Tracking Real time visibility of vehicle location Historical data of routes, site visits, vehicle speeds, idling, driver behaviour and much more Real-time traffic updates Monitor excessive speeding Record out of hours / unauthorized vehicle use Quickly find the exact location of vehicles by grid reference or place name search Create your own personalized maps with custom geo-zones and landmarks Real time traffic updates with notifications & alerts via email or SMS View the historical data of all trips including distance, total travel hours, estimated time and other statistics  Tracking Tyre Efficiency Track the Tires by Tyre Serial Number or Tyre Card No. Generation of the Tire Factsheet, giving all transactions and analysis of a Tire.  Provision to record the inward of Tires (new purchase, remould, claim, claim reject, remould reject).  Current Tires running on the Vehicles with its Current Mileage and Life.  Tire Brand analysis to give the Tire Cost/Km.  Advances and Trip Settlement Recording of Advances with the Vehicle and Driver name Auto settlement of the Advances on settling the Trip Log. Auto Booking of the Expenses Booked at the time of creation of the Trip Log. Complete analysis of the trip like Fuel Avg., Cost/Km, Kms/Day etc. on the Trip Settlement Sheet Trident’s Logistics Solution, will not only help you manage your business with ease but also swiftly respond to evolving imperatives of business, regulatory changes, market conditions etc without having to go through the pains of integration again and again  Integrated Suite Covers end to end needs of all your Logistics operations Capex Light Deployment on the cloud with minimal Infra investment Customer first approach Through workflows to suite divers customers requirement Optimisation Engine (IPO) Provide optimal solution to your complex problems Intelligent Visibility With command centre acting as central control Towers Intuitive & essay to use Chatbolts, Mobility and Analytics to make transaction simple HPCSL – Logistics Leverage Microsoft Dynamics for enhancing every facet of operations-right from ICD to Fleet Management  View Case Study READY TO TAKE THE NEXT STEPS WITH TRIDENT’s LOGISTIC SOLUTION Contact us today to schedule a quick chat about your project, or sign up for one of our monthly demos! Request For Demo

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Rail Operation

Rail Terminal OperationsRail Transload terminals can be a vital link in your supply chain by allowing you to reach locations that are not directly served. Rail Terminal Module Provides one stop solution to streamline business processes related to operation, billing and customer relationship management of a Rail Terminal. Rail transportation is usually the most efficient and safest mode for moving large quantities of bulk commodities long distances. However, not all shippers and receivers have direct rail service. The solution — truck to rail transloading. This gives shippers and receivers access to rail transportation for long haul movements combined with local truck delivery.  This software has been specifically designed for Rail Terminal Movement and will enable the monitoring of the entire rack movement. This software is eminently suitable for providing logistic support and the planning of movement of containers.  The software has the Following Modules: Container Booking Rail Journey Hub & Spoke Journey Other CTO Journey Non containerized Rail Movement TXR Log Tracking Capturing of FOIS (Indian Railways) System Train Load Plan Merchant Haulage Carrier Haulage Report and Analysis Reports are customized in yard, cargo , Rail and customer level. We offer a set of reports which gives a clear visualization on current Rail Terminal  status and future terminal planning which effectively increases the stability of the process .All reports can be visualized based on Date ranges provided. Rail Operation Statistics Rail In Register Rail Out Register Train Summary Report Trident’s Logistics Solution, will not only help you manage your business with ease but also swiftly respond to evolving imperatives of business, regulatory changes, market conditions etc without having to go through the pains of integration again and again  Integrated Suite Covers end to end needs of all your Logistics operations Capex Light Deployment on the cloud with minimal Infra investment Customer first approach Through workflows to suite divers customers requirement Optimisation Engine (IPO) Provide optimal solution to your complex problems Intelligent Visibility With command centre acting as central control Towers Intuitive & essay to use Chatbolts, Mobility and Analytics to make transaction simple GATEWAYRAIL “Post the implementation of Microsoft Dynamics NAV, we conducted a survey among our customers. And, the result was almost 100% jump in satisfaction levels with the company’s services.”  View Case Study READY TO TAKE THE NEXT STEPS WITH TRIDENT’s LOGISTICS SOLUTION Contact us today to schedule a quick chat about your project, or sign up for one of our monthly demos!  Request For Demo

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Hi-Tech & Electronics

Dynamics 365 for Hi-Tech & ElectronicsToday’s global customers are demanding more configure-to-order, make-to-order, and assemble-to-order products. The modern, agile industrial manufacturer must be responsive and able to deliver with the highest quality and timeliness. The fluctuating demand leads to significant challenges in managing the internal supply chain, coordinating the extended vendor ecosystem, controlling costs, ensuring quality, tracking production, and optimizing inventory levels. Dynamics 365 Hi-Tech | The industry Solution for Hi-Tech and Electronics Manufacturing With today’s ever-changing financial and environmental regulations, shrinking product life cycles, and global sourcing challenges, Dynamics 365 for Operations helps you gain visibility across the entire value chain, empowering you to make more efficient and timely decisions. Trident’s implementation processes reduce time and risk so you can rapidly build an adaptive business network, seize new revenue streams, and respond to changing market conditions regardless of your company’s size. Trident’s high-tech industry solution is a set of software and services that automate and streamline the following business processes:• Materials management and demand planning• Purchasing & Inventory Management• Multi-Country, Multi Product, Multi-Level Manufacturing• Multinational Financial accounting• Supply chain planning and Logistics & Warehousing• Service management and customer support• CRM/sales• Engineering Change Management   Materials Management and Demand Planning In Hi- Tech Industries, conditions in materials management and demand planning vary rapidly. New requirements need to be determined constantly; order processes and production planning have to be updated. Manufacturing operations need to respond quickly and without too much expense. The higher the product and BOM complexity, the more important a comprehensive, automatic MRP planning process becomes. Trident’s Hi-Tech Solution provides powerful MRP planning configurations, including ordering and order data, shopping and sales planning and stochastic processes.  Purchasing & Inventory Management Trident’s Hi-Tech helps you in  procurement planning considering  minimum order quantities, lot sizes, purchase prices and current stock levels. Purchase planning based on planned and historical consumption levels Blanket orders, supplier inquiries, bonus management Purchasing agreements with suppliers on price, quantity and delivery time for optimum supplier selection Faulty parts management and backlog information with activity messages to avoid delivery delays Supplier connection via the Enterprise Portal or other common industry standards Multi Country, Multi Product, Multi-Level Manufacturing Trident’s Hi-Tech gives you an overview of delivery dates, component availability, production capacities and capacities of external manufacturers (make or buy) and be able to plan accordingly. Graphical view of production resources and production orders Integrated materials and capacity planning as well as production priorities for managing rush orders External production with provision Extensive production papers with barcodes, label handling for batches and serial numbers Integration of time recording, production data acquisition and machine data logging Visualisation of QA and QM processes Various process variants can be configured such as make to order (MTO), make to stock (MTS), and more (BTO, ATP…) Variant and product configurator for building custom products (also via the Enterprise Portal on the Internet) Financial Accounting Financial management is the core of Microsoft Dynamics 365 Automotive . Full integration in the other areas of the application allows the collection and analysis of financial data in real time. With extensive country- and region-specific features, the solution fulfils the local financial requirements for 36 countries. Financial accounting, financial planning and cash flow management on client company code, cost centre, cost object and up to seven other dimensions Automatic accrual for consignment stock, bonus agreements and goods . Automatic “work in process” (WIP) tracking for productions and projects Cost and performance accounting integrated into production, project, time recording and production/machine data acquisition Stock valuation  Engineering Change Management Research and development (R&D) are the basis for the success of many medium-sized high-tech companies. Efficient quality, time and budget management for R&D processes often decide the future success of a company. Different types of projects and the integration of customers and suppliers into the processes require a flexible system for managing and controlling project activities. The product module allows you to manage and monitor internal as well as contract research projects.  YASKAWA YASKAWA journey in India began with the business of PLC in1980 and AC drives in 1990 and steadily expanded to accommodate growing customer needs. Today, the operations span the length and breadth of the country, and India remains a central hub for our future goals, which is headed by dynamic team. View Case Study READY TO TAKE THE NEXT STEPS WITH TRIDENT’s MANUFACTURING SOLUTIONS Contact us today to schedule a quick chat about your project, or sign up for one of our monthly demos!  Request For Demo

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Microsoft Dynamics 365 for Finance and Operations

Successful E-Commerce Starts With Your ERPCustomer-specific pricing, Shipping details & Account history. All the data you need for expert personalization is already at your disposal in your ERP. Integrated E-Commerce Software for B2B and B2C. Get on the fastest path to happier clients, smarter sales and better business partnerships. Today, organizations are looking to go to market quickly with a solution that enables them to create highly targeted, relevant and exciting customer experiences across all touchpoints. They are looking for fully functional omni-channel commerce solutions that they can deploy in the cloud in order to lower costs – not having to set up an extensive IT infrastructure and maintenance or train an operational team to support it – and be able to focus on their core business. Also, organizations are looking for a flexible, but at the same time highly scalable, solution that can grow with them and is able to support the highest traffic peaks without any challenge. Create Personalized, Relevant, and Omnichannel Commerce Experiences Give a consistent customer experience across all channels – from mobile, social, and chat to contact center and in-store. Support data-driven customization, cost-effective order management and fulfillment, and real-time inventory management. Trident’s Solution Built on Microsoft Dynamics 365 & Microsoft Dynamics Navision drives digital transformation and enables you to become an omnichannel business, delivering contextual customer experiences and unifying customer processes. We help you integrate all digital and physical customer touchpoints onto a single, robust platform – including online, mobile, point-of-sale, call center, social media and print – empowering you to deliver exceptional, seamless customer experiences, in any industry, anywhere in the world. Rich Multimedia Product Catalogue Showcase your products, categories and brands in their best light with various multimedia features and multilingual content. Use text, videos, multiple pictures, zoom, file downloads, links and more to best describe your products. Organize all this information using as many description tabs as necessary to streamline navigation for your customers. Order Processing Manage Multiple Online Stores through one Order Management Interface and instantly able to pick , pack and ship in Microsoft Dynamics AX / 365 / NAV Find Orders (by email, customer name, customer address, zip code) View Order History & Multiple Order Status (New, Being Processed, Fraud, Hold, Complete, Cancelled) Omni-Channel Fulfilment One system takes care of your customers’ orders across all channels. They get a fast, secure experience that allows them to choose between collection or delivery and benefit from fuss-free returns. You get to see all the order information in one place and have precise visibility of your stock. Cross-channel scenarios, such as buy online and pickup in store, also add to heightened customer convenience and satisfaction. Responsive Web Design Reach customers on all devices with an online store that automatically understands which device the shopper is using and adapts its design and resolution to the size of that screen. Responsive Web design is the approach that suggests that design and development should respond based on screen size, platform and orientation. Search Engine Optimisation Native search engine functionality improves search engine optimization for your web store by using SEO URLs, SEO product pages, landing pages, page tagging, alternate tags, detailed product content, product reviews, and integration with Google Analytics. Rich Customer Profiling Track customer buying patterns, communications with your brand, service history, and complaint management in one central location that displays loyalty balances and enrolment information, awards, and preferences. B2B and B2C Functionality Serve B2B and B2C customers with customer-specific pricing, on account and purchase order-based orders, multiple users per customer account, customer segmentation, and customer, address, and order imports from other third-party systems. Global Reach and Scalability Adapt quickly to changing purchasing trends and merchandising requirements as your business grows and adds distribution centers. Multi-language and multi-currency support enables operations across geographies and locations. Data Security Eliminate credit card fraud with encryption features certified by the PCI Security Standards Council. Data security is the practice of keeping data protected from corruption and unauthorized access. The focus behind data security is to ensure privacy while protecting personal or corporate data. UTSAVPEDIA – ECOMMERCE A Large e-commerce player in India significantly reduces OPEX and streamlines revenue recognition process with better automation. Trident Information Systems Works with a large E-Commerce Player of Indian Ethnic Wears to deploy Microsoft Dynamics ERP Navision View Case Study READY TO TAKE THE NEXT STEPS WITH TRIDENT’s E-COMMERCE SOLUTION Contact us today to schedule a quick chat about your project, or sign up for one of our monthly demos! Request For Demo

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Retail

Reimagining the Modern Customer Experience for RetailEmpower your team and business by modernizing the customer engagement experience. By integrating advanced marketing analytics, connected consumer digital experiences, and client engagement technologies, you can deliver a modern experience that is both online, and in-store. Today’s retail executives are facing mounting pressure to evolve business models that make sense in a global marketplace characterized by disruptive technological innovations and fierce competition for consumer dollars. What once worked to entice consumers, such as loyalty programs, no longer guarantees a sale. Not only do they have endless choices at their fingertips, they have a voice. They can post a review—and one in five consumers do. In this era of the customer – where technology has transformed the social fabric of how we engage, connect and interact with one another. It is critical for businesses to gain insight into their customers’ needs in order to deliver experiences that build lasting relationships. Operating in today’s digitally connected world impacts businesses in so many ways, that adapting to customer preferences with agility and speed is essential.Microsoft Dynamics gives organizations an exceptional customer focus by being able to take advantage of cloud services, run agile operations that exceed customer needs, and help engage customers on their terms across the Web, social, apps and mobile fronts. It introduces a new end-to-end apps and services framework, allowing businesses to develop and distribute modern apps for specific scenarios andmobile devices that can easily and securely connect with Microsoft Dynamics for people at work and on the go. Offering Omni Channel Retail Transformation Insights and Marketing Automation Mobility IoT for Retail Omni Channel Retail Transformation Consumers have never been as empowered as today. They have greater choice over what to buy and where, and they expect to be able to look up items and view product prices and offers quickly and easily – no matter whether online or in a brick-and-mortar store. For retailers, keeping all the information up-to-date could range from challenging to a pure nightmare.But no more. The Omni-Channel Experience E-commerce, m-commerce, in-store: sell across all touchpoints With LS Nav, web, mobile and in-store commerce  services are totally integrated, giving you total visibility over your whole operation. E-commerce Site Offer your customer an e-commerce platform with exceptional levels of transaction flexibility and seamless fluidity. The platform is re sponsive to offer a first-class shopping experience, no matter if it’s accessed via computer, tablet or mobile. LS Nav can be easily integrated to websites built on nopCommmerce, magento and popular platforms. Mobile Loyalty App Customers can use the mobile app to shop, check product availability and stock levels, see product images and read descriptions, receive personalized offers, use coupons, find store locations and more. Connect the Channels Allow your customers to get their products when and where they prefer. The click & collect feature reconnects your channels: customers can create an order on the e-commerce web site on an on a mobile device, and choose whether they want to have the products sent home, or collect them in one of your stores. Always Up-to-Date All information on items, price and discounts is maintained centrally in LS Nav and distribute to all touchpoints. This means that product information, prices, offer and product availability are always up-to-date in the e-commerce websites and loyalty app. Insights and Marketing Automation Analytics and Insights are a crucial element of smart all channel retailing. To grow your business, one needs to know the business. Trident Insights and Marketing automation helps retailers with customer acquisition, retention, promotion planning, effective retail operations and better merchandizing. Personalization: Provide personalized shopping experience to the customers with right product recommendations, price and promotions. This solution helps the retailer to challenge showrooming problem and improve conversions.Micro Segmentation: Segmentation 2.0 based on activities, social influence and sentiment data product and company associations (e.g. likes or follows, online comments and reviews, customer service records) Dynamic Pricing: Ability to identify Stock Keeping Units (SKUs) on price changes, receive alerts on competition price intelligence and act on pricing opportunities Social Engagement: Get actionable insights from social conversations in form of dashboards & reports – Customer Service Dashboard, Social Engagement Dashboard, Brand Reputation Dashboard and Competitive Intelligence & Benchmarking Dashboard  Mobility Mobility is at the core of digital transformation. Mobile devices have transformed from just enabling business emails and data on the move to mobilizing enterprise applications, driving innovation and changing the way companies do business. Today, mobility solutions and services help companies leverage contextual, real-time data to reach out to customers, employees and partners anytime, anywhere. Consumer Applications For:• Engagement• Social loyalty• Commerce• Support Enterprise Applications for:• Mobile Sales Force• Service Field-force productivity• Workforce automation• Collaboration• Dashboards for insights and action   IoT for Retail Enhance the customer experience by using Internet of Things (IoT) retail solutions to connect your business— from storefronts to hospitality establishments to entertainment venues. Inventory Management     RFID Tags can capture data including GPS location, temperature, pressure and other information, Helping retailers track inventory access the supply chain and restock shelves to meet demand. Food Loss Temperature sensors trigger alerts if food reaches an unsafe temperature preventing spoilage Energy Use With data from occupancy sensors smart HVAC and lighting can automatically adjust to variations. In need between peak and non-peak hours. Preventive Maintenance By analysing equipment performance indications such as temperature , vibrations or power consumption, retailers can predict when equipment will fail before it does.   Block Chain Using blockchain technology, retailers can provide customers with indisputable proof of the provenance and authenticity of their products at every step in the supply chain.   By ensuring business transactions, substantially reducing fraud and increasing the efficiency of business partnerships, blockchain would free significant resources that can be redirected to more innovative and valuable ways of working across the value chain. Que Management Using heat maps of shopper density and location, retailers can offer timely services and re allocate staff to meet demand in real time. Fleet Management GPS Location and weather

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Streamline ordering and communication with a connected Kitchen Display System (KDS)

Since LS One 2020 was released in July, the LS One team has been developing extra functionality to enhance the system. They have put special focus on extending the capabilities for restaurants and food service businesses. Trident is LS Retail Central Platinum Partner, offering ERP for Retail & Hospitality. The Kitchen Display System (KDS) is a digital order viewer that replaces paper tickets and printers in a restaurant kitchen. A KDS has become an essential component in a modern kitchen, as it helps organize and streamline work: No more stained, hard-to-read paper tickets: all orders are displayed on screens, clear and tidy. No need for servers to waste time running from the front to the kitchen and back: all communication between kitchen and front (orders, items, their preparation status) goes through your POS system. Items and orders are automatically routed and displayed at the proper food preparation stations. Items are shown on the screens by production order, so kitchen staff can start and complete preparation timely. Kitchen staff can bump dishes to different stations, or mark orders and items as ready. The Kitchen Display System and the POS are connected via a two-way communication system. Front-of-house staff can see the status of orders at the POS, and make sure all dishes are delivered to the guests at the right time. You can add screens and set up specific automations to follow your kitchen’s flow. In the past, to connect a KDS to LS One you needed to do your own integration. From this version of LS One onwards, you can use your LS One POS system with the LS Retail Kitchen Display System. The systems are connected out of the box, no extra work needed. Picture this: Your server takes the order at the POS. When they send the order to the kitchen, the items are automatically routed to the KDS in the correct kitchen station (for example, the grill station versus the sauté or dessert station), and displayed in the right order of production. When a guest asks “When is my dish coming?” front-of-house staff can check at the POS the status of the order, and update the table. Easy, quick, and professional. Sell groups of items easily with assembly items It’s now easier than ever before to sell multiple items at once – for example, as a gift basket. In LS One you can now create “assembly items” by combining different items into one. The options are endless: Set up deals (or meal deals, if you run a restaurant or café) Create hampers and gift baskets Make bills of materials Set up recipes, managing the ingredients as separate items Assemble supply kits Do you run a chain, and want to differentiate your offering across locations? You can vary the list of component items between locations, and easily substitute products or ingredients as needed. For example, your holiday hamper can include Gouda cheese, instead of brie, in some of your store locations. You can set a special price for the final item, or add up the prices of the items that compose it – your choice. If you want, you can also display the list of components on the POS receipt, on the printed receipt, and on kitchen orders – or you can hide it. The integration to SAP Business One ERP just keeps on getting better Since we introduced the out-of-the-box integration between LS One and ERP SAP Business One, more and more businesses have moved from other POS solutions to LS One. Using their valuable feedback, we have been working on the integration to make it even more immediate and seamless. You can now add a U.S. tax setup when you create a customer on the POS The login service layer is more intuitive and quicker We have added tax synchronization for specific localizations You can now easily connect to different versions of SAP Business One HANA More enhancements to come as the LS One team keeps on ironing out the wrinkles. Endlessly enhancing LS One We are continuously working on improving LS One in terms of functionality, speed and simplicity. Some highlights from this release: You can now add the company’s country information Discount calculations are way faster than before We have redesigned the “send to station” and “menu type selection” dialogs (restaurant-specific functionality) The kitchen printing/send to station functionality is now fast and seamless (restaurant-specific). You can find more enhancements and fixes in the release notes. And as usual, more improvements are ahead as the team keeps on working to make LS One the best POS in the industry. If you have any comments, suggestions, or any query for us, get in touch! or write at info@tridentinfo.com

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Why it makes sense to move your retail management software to the cloud

As a successful retailer, chances are you are already running some of your IT functions in the cloud. That’s smart. The next logical step is to move your entire retail management system to the cloud, and go from the on-premises version to its software as a service (SaaS) one. But even if you know that the cloud is experiencing exponential growth, and that you will, one day, take the leap, you may be hesitant to do it now. Perhaps you are afraid you’re not ready for the change. Perhaps you have security concerns. Maybe you can’t clearly identify which practical, day-to-day benefits you’d get from moving to the cloud. Whichever your reasons, you want the best for your business, and you care about staying competitive. You want to make the right decision, and employ technology that will propel you forward today and tomorrow. While you are debating whether the cloud is for you, here are 8 good reasons why you should consider migrating your system. 1. Stay up to date, automatically With traditional on-premises software, businesses are responsible of keeping their hardware and software up to date. In order to stay current (and safe), they’d need to purchase new hardware every few years, and to update their software every few months. But in reality, retailers usually have more pressing concerns than keeping track of the latest software patch or upgrade. And if the company is using multiple software solutions and there are integrations in place, a system upgrade can become a costly and lengthy project. As a result, many companies end up with outdated IT environments that work, but don’t really support the business, and may even hinder it. In the worst cases, this old tech might reduce the company’s ability to grow and take on new projects, or stay on top of consumer demands. When you are using SaaS in the cloud, all these concerns belong to the past. You don’t need to worry about periodic maintenance, or to budget for expensive and complicated software upgrades. Instead, your supplier takes care of updating your software regularly. And if you have configured your add-ons correctly, you can maintain all your extensions, and even your configurations. SaaS software guarantees that you are always, automatically, on the latest version, and can use all the new functionality that comes with it. 2. Enhance productivity with intelligence One of the biggest advantages of the cloud is the advanced computational power it offers. Tasks that until yesterday were too complex for even the most powerful computer, for example predicting future sales patterns, are now within reach of any retailer. Businesses can run their data into Artificial Intelligence (AI) and machine learning (ML) powered tools available in the cloud, and without having to pay for extra servers or data scientists, they can get the answers they need, with minimal effort, very rapidly, and at a fraction of the cost than comparable on-prem technology. There is a wide variety of AI tools available in the cloud, giving businesses infinite possibilities to improve their effectiveness and productivity. AI can also help make smarter decisions, and deliver more personalized, to the point customer service. Would you like to send personalized promotions and special deals to your customers based on their shopping history and specific tastes? Are you thinking about adding a chatbot or virtual agent as a first-line customer support? Or perhaps you’d like to offer intelligent search on your e-commerce site? When you run your software in the cloud, all these initiatives are accessible to you, and can be started within a very short timeframe. But AI can do much more than help deliver bespoke customer experiences. You can use optimize your inventory with advanced forecasting that can factor seasonality, promotions, trends, and product substitutes and complements into your forecasts. You can refine your hiring practices with intelligent talent acquisition solutions. You can simplify searches across your catalog for both staff and customers using AI-powered accurate product tagging applied to images. When you infuse your business with intelligence, you also make it more proactive, agile, and profitable. 3. Guarantee business continuity with a reliable infrastructure With traditional in-house IT setups, businesses are at constant risk of downtimes and failures. On-site servers can’t usually guarantee a consistent performance, and if a key piece of your hardware breaks down, you may be left unable to serve customers or close sales – and could even risk losing your business data. As regards reliability, a traditional infrastructure usually necessitates a disaster recovery plan, requiring you to build redundancy, carefully monitor conditions, having dual firewalls and more – in short, you need to budget for time-consuming, expensive, complex monitoring. Switch to SaaS software, and you can step away from all of these problems. Even if you experience a hardware failure – say your computers or servers break down – you won’t lose your data, as it is safely stored in the cloud and can be accessed when and as you need to. The cloud also guarantees higher reliability. Large cloud services like Microsoft Azure, with expansive resources and entire dedicated teams, have already built in redundancy, from failover hardware to datacenters located across the world. As a result, Azure, the service where the cloud-based version of LS Central resides, can guarantee 99,995% uptime, and top security features. 4. Respond quickly to changing market conditions You know how important speed of action is in the retail industry. Yet, traditional IT environments are all but agile: even a project as simple as adding new servers or applications can be very time consuming. First, your IT staff needs time to procure the hardware or software that will fit within the current infrastructure. Then they have to set it up and test it, and finally, they’ll have to go through implementing it. In the past, this process was the only way to implement change. Today, this is an outdated and ineffective way of operating – especially when the businesses you are competing against are agile and unburdened by traditional infrastructure, such as e-commerce players. To stay

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6 tips to help you win at omni-channel

Even if retailers have been talking about investing in omni-channel for over a decade, many still lack basic omni-channel capabilities. For example, only 5 percent of retailers can successfully give consumers the ability to start and finish a sale in their preferred channel, Luxury Daily reports. But consumers aren’t waiting for retailers to get their act together. In the past year, almost 9 out of 10 (88%) shoppers have researched and selected options online before heading out to a store, the Ecommerce Foundation reports. And when in-store, Google reports, 50% of them turned to the internet: to research products they’ll then discuss with the sales staff, to remind themselves of what to buy, to see product specs, and more. Retailers have no time to waste. They need to be where their customers are, with answers to their questions, smooth and simple shopping journeys, and timely information and support. In your journey on improving your omni-channel strategy, here are seven points on which you should concentrate your efforts: 1. Be consistent with your branding There’s nothing worse for an omni-channel brand than to offer a disconnected experience across the different channels. Successful brands are consistent in both brand image (think color scheme, corporate story, style, products, voice) and quality of service (customer support, return policies, personalization, product suggestions) in-store, on their website, on the loyalty app and on social media. International coffee company Nespresso is a great example of cohesive visual branding. The graphic design and color palette are kept consistent throughout the channels, and they function as a common thread that guides every step of the customer journey, from e-commerce website, to mobile app, to the confirmation e-mail customers receive after placing an order — all the way to the package that arrives to the customer’s doors. If your offline presence is hip, youthful and colorful, but your app is dull and offers few options to interact with products; if you emphasize customer service, but then don’t respond timely (or don’t reply at all!) to customer queries on Twitter; if customers receive different information depending on which representative they contact – you will confuse and lose customers. 2. Unify the sales channels Customers want to be able to see on your website whether the latest smartphone model is available in gold in a specific store. They want to go on your e-commerce, and add to their cart that art deco lamp they saw in your shop while they were on holiday. They want to send back at their convenience the too-tight shoes they bought in one of your store locations. These are all common requests – and yet, too many retailers can’t fulfil them. That’s because many of them are still using separate best-of-breed, badly-integrated solutions. “Many retailers have pieced together disparate systems and processes to try and create a holistic shopping environment, but it really doesn’t provide what the customer is looking for,” says Kathleen Fischer, director of marketing at Boston Retail Partners, Boston. The result is Inability to see what products are available in real time – or where they are located; Inability to accept returns across channels; Risk of selling items that are not in stock; Inability to offer highly in-demand services like click & collect, ordering from store, or online inventory search. The only way you can fulfil these demands is by implementing technology that gives you centralized visibility and control over your stock, locations and sales. A unified commerce platform like LS Central gives you the visibility you need to know how many items are still available and where they are located exactly, and lets you easily accept exchanges and returns across your whole retail network. 3. Be honest and clear Research shows that seventy percent of online shoppers abandon their shopping cart before finalizing their purchase. The most common cause? Unclear or excessive shipping costs, which often become apparent too late in the buying process. Successful retailers display their sales conditions in clear and visible format on their website. Take, for example, sportswear and outdoors retailer Transa. When you browse the product selection, the key sales conditions (delivery time, shipping costs, return conditions) are stated clearly next to each item. Buyers know the conditions of the sale before they have added an item to their cart, so they can make an informed decision early in the shopping journey. To decrease the chance of shopping cart abandonment, create a relationship of trust with your customers, and be upfront about shipping prices and times, shipment restrictions and special conditions. You don’t want to tell a customer that their country is not eligible for delivery when they are ready to check out a full cart of products. 4. Let customers check product availability According to Forrester research, 71 percent of customers expect to be able to see available inventory online. Leading retailers are taking note, and even taking it one step further: on its e-commerce website, IKEA lists where each item is available alongside the quantity left in stock in each store. Even if you don’t want to go to such lengths, your product listing should at least: Be complete and updated. Customers should be able to see in which location the product they want is available, in their preferred variant. If you use a unified commerce system, you can maintain information in one database, and then distribute it to the e-commerce, POS and back office. This way, both staff and customers can access the same real-time data, and if the inventory changes, for example if an item is sold, this is instantly reflected on all touchpoints. Include detailed product information. When shopping for items online, customers don’t have the touch-and-feel element. Make up for it by including the item materials (or ingredients), any special care warnings, warranty information, and special return policies. If you stock similar products, you should ensure that you give enough information so consumers can make an informed choice. Better yet, include a comparison table. Feature clear, high-quality pictures. According to research by Field Agent, 83% of consumers believe product images are very important when selecting and purchasing a product. If you can, consider including videos: according to a survey by Wyzowl, 80% of people say that product videos give them more confidence when purchasing a product online. From showing

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Slash costs in your restaurant with the right software system

[vc_row][vc_column][vc_column_text]How do you manage costs in your restaurant business? Are you operating as efficiently as you could be? We know how difficult it can be to maintain optimal efficiency and make money in a time of razor-thin margins and intense competition. By their very nature, restaurants are characterized by predictable, seasonal factors as well as by unpredictable ones, including changing customer preferences and fluctuating running costs. But there are ways to get a better handle of your business, helping you to plan ahead more effectively, become leaner and reduce costs in the process. For many restaurant owners, the answer lies in choosing a modern unified technology platform that provides a complete overview of your business operations from Point of Sale (POS) to back office. Indeed, research by the National Restaurant Association in the US found that over 80% of restaurants are turning to technology like online ordering and reservations and restaurant analytics to help them run their business successfully and efficiently. The same report found that four in five restaurant operators agreed that: Technology helps increase sales Technology makes their restaurant more productive Technology provides a competitive advantage. If you’re in two minds as to whether a restaurant management system could help your business grow, rather than simply cost you money, here are some specific areas in your business where the right technology can make a real difference: Optimize staff management If your staff schedules are currently handled manually, in spreadsheets or even on paper forms, you could be missing out on a trick. Staff management software has the capabilities you need to ensure rosters correspond with table bookings and helps you plan for the right amount of labor you need. The result is optimized schedules, which means you don’t have too many employees at work during quiet periods, and yet you have enough on hand to see you through the busy times. If you select a unified system for your restaurant, the staff management functionality can be part of the same platform used to manage the rest of your business. This allows you to make truly informed decisions using historic sales data and drilling down by location, day of the week and time to see patterns emerging and better determine when you will be busy or quiet. Another factor to consider is how you can use the software to keep track of your budgets and make sure you’re not paying out more than you should be. We know how difficult it can be to check and confirm the hours worked by each of your employees, especially when you are likely dealing with so many. But a staff management system can automate this for you, confirming actual hours worked are the same as those planned and highlighting any discrepancies for you to follow up on, minimizing errors and costs. With the functionality to analyze how much you are spending by employee, work code, shift and role, you can compare actual costs and performance against your business plan, and minimize unnecessary extra expenses, such as overtime. Simplify staff training In this industry, we know that workers tend to be transient – maybe you have lots of students or temporary workers on your payroll. High staff turnover can be a real pain point and loss maker for your business, especially as recruiting and training staff is both time consuming and costly. But there are ways technology can help you control this better, and reduce the costs and pain of getting new staff on board. If the systems you use are intuitive and easy for all employees to understand, you won’t have to spend as long training them on how to use them in the first place. Some retail management systems allow you to set up your POS so it mirrors your menu, making it far simpler for staff to find their way around while also helping to reduce mistakes. To simplify training even further, it could pay off to choose a system that uses a logic your staff is already familiar with. The LS Retail restaurant solutions, LS First and LS Central, are built on well-known Microsoft technology. This means new employees can be up and running quickly, as any experience with Microsoft software such as Office or Windows means they already know where to find menus and information in the system. Having one enterprise-wide platform, rather than multiple software solutions strung together, also means you only need to train your staff up once. This not only saves time and cost but gives you greater flexibility too. If you need to move staff from the bar to the restaurant floor, you can do so with ease. No extra training required to use a separate system; no time wasted. Increase table turnover and order value Is your restaurant floor running as smoothly as it could? There are some steps you can put in place to subtly speed up the process, allowing you to serve more customers without making your diners feel rushed. Mobile POS devices are a great way of doing this. As they connect your servers directly to the kitchen, kitchen staff can act on orders as soon as they are taken at the table, speeding up food preparation. Your waiters can get an alert on their POS devices when orders are ready, and they can also take payments on the device as soon as diners are ready to leave – no waiting for card readers or an available cash register. If you select the right mobile POS, your staff can also handle conversational ordering, where they take orders in the same way that customers reel them off – extra cheese on their burger and no mayo, with large chips, for example. Everything can be quickly inputted into the POS, speeding up service time and reducing errors. At the same time, because staff have all menu information right in front of them, they can improve their upselling potential by suggesting upsell items and upgrades as they take orders. Streamline kitchen operations A unified platform complete with a kitchen management system could help your restaurant serve up food more quickly and efficiently than ever. In the kitchen, having Kitchen Display System (KDS) screens connected to the

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