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How to Enhance Customer Experience at a Restaurant

Restaurant Management ERP / Trident Information Systems

Customer service is the core focus of any hospitality business: Be it a dine-in restaurant, or a cloud kitchen, customers are a core center. Your services decide the success or failure of your restaurant, in which technology plays a vital role. Because of this many restaurant owners prefer Restaurant Management System to help them enhance their customer services. According to Denny Meyer, the famous restaurateur, we are living in a service economy. We don’t pay $5 for a cup of coffee at Starbucks, but for the customer service that comes along. Industry Leaders are aware of the importance of customer service. According to a survey by Catalyst, all the 200-person panels disclosed that enhancing their customer service by the end of this year is their goal. Enhancing customer services effectively is possible if you point out the hurdles and work on them such as: Difficulty in Understanding Customers Success doesn’t come easy. Out of 200-person panels, about 46% revealed that it is hard for them to understand market trends and their customers as a whole. They can not segregate their customers into groups to target the right strategy. The rest said they do not have relevant customer data to form strategies and those who don’t know how to use that data to their advantage. It is crucial to understand your customers well or you cannot cross-sell and upsell products. How will you deliver the service your customers expect if you don’t know when, what, and where an item was purchased and what possible factors driving those sales. It’s smart to implement a Restaurant Management System which gathers customer data and shares meaningful insights. One such CRM Software for Hospitality Industry is LS Retail Hospitality Software. Is Your Current Restaurant Management System Enough? One of the most common reasons for lack of visibility is the inefficiency of the technology a restaurant uses. Most of them prefer to have disparate systems for different purposes; separate software to manage finances, different software for taking orders, and a separate Restaurant Management System for loyalty programs too probably. This approach not only is time-consuming, but it is very complex too. When you have so many applications working separately, it gets hard to achieve real-time visibility. The only solution is to implement a unified Restaurant Management Software such as LS Retail ERP. It ensures real-time visibility into your business. Get a Unified Restaurant Management Software for your Business When you use the same platform to manage all your KPIs, you also get all your data managed within the same space. You don’t need to waste your time collecting and arranging data to extract meaningful details. However, this is not the case with a unified Hospitality Management System Software. All your online and in-store data is present on the same platform that you can access without any hassle. With accurate data, you can easily identify your customers according to their last visit history, what they purchased, how much they rated your restaurant, or through which channel they tend to eat more. Overall, it provides a 360-degree view of your different customers. This type of information helps develop excellent strategies based on current trends and your customers’ purchase history. For instance, you can track your customer’s order history and offer personalized menus as per their preference. Or you can create an offer they cannot resist. You can make them feel special with white glove services. For example, you can check if it’s your customer’s birthday and offer a special dessert to make them feel special. Or you can offer them a promotion you know they can’t refuse because it has been crafted just for them. Not just that, with a Restaurant Management System like LS Retail Software Solution, you can optimize AI-powered analytics and reporting to find patterns throughout the vast data available. You can even make exact predictions about consumption and automate replenishment to save time. The best part is that this technology helps cut waste; you avoid overstocking and understocking. Many restaurant Businesses are opting for Restaurant Management systems like LS Retail Software Solution due to their many benefits. This CRM Software for Hospitality Industry Ensures all your data is stored, managed, and protected in one place i.e, Azure Cloud. It is suitable for every restaurant type. If you run a cloud kitchen, it will be the best Cloud Kitchen Management Solution. For LS Retail Implementation, you can contact Trident Information Systems. With 20+ years of providing restaurant management services, we are now a Gold Microsoft Dynamics 365 Implementation Partner and LS Central Diamond Partner. Our dedicated team of professionals is at your service 24/7.

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How Does a Unified Platform Transform Your Restaurant Business?

Restaurant Management ERP / Trident Information Systems

To run a successful restaurant business, it is critical for you to provide excellent services while cutting costs. In worst-case scenarios, your hard work can go for nothing when you are not supported by suitable technology. Having a suitable Restaurant Management System plays a critical role. Restaurant owners are inspired by seeing retailers making double profit with unified Restaurant Management Systems and hence decided to replace their loosely connected system with a platform providing all the business essentials at the same time. They are now witnessing tremendous benefits that come by. Having Hospitality ERP Software and connecting all systems under the same umbrella provides more convenience and accuracy while saving a ton of your time. Yet some of them are confused about whether they should consider a Restaurant Management System or not. We have compiled five reasons why you should get one as a restaurant owner: Ditch Those Disconnected, Error-Prone Processes with Restaurant Management System A few years ago, restaurants had to manage their operations with disparate systems which consisted of a separate billing software, a kitchen management system, vendor management, a reporting tool, business intelligence tools, and probably a few more restaurant management systems. No matter how advanced the system they would use, they still had to work on multiple systems which became prone to human errors. However, this is not the case anymore, as they can optimize a Hospitality Management System Software that consists of every restaurant management essential on the same platform. Since everything is managed by one system, the data is also collected and processed in the same way. Therefore, they no longer need to depend on different Hospitality Software to extract information. Get a Single Vision of Truth Your business would witness a difference if all the departments of your restaurant were able to access the same data across the business. With LS Retail ERP it is possible that all the data is collected, stored, and processed in the same system, hence guaranteeing its accuracy and credibility. You and your staff can access the same information at the same time without having to phone one another for a certain report. One fine example is Nik bakers, a cafe chain based in Northern India. They struggled a lot with accessing reliable data when needed due to their dependency on multiple systems. As soon as they switched their approach to a unified Restaurant Management System, they could see a difference. Enable Updated Information to Your Guests In various surveys, it has been noted that people agree to pay more for better services. This is especially important for an industry like Hospitality where customer experience is a priority. A unified Restaurant Management System ensures managing menus, prices, and offers centrally while synchronizing data at the same time. CRM in Hospitality Industry collects data from different touchpoints and provides an insightful report depicting where the services can get better, how the discount mechanism should improve while also helping create loyalty programs. This is an absolute platform for restaurant owners to know their customers and provide them with customized services. Hospitality ERP Software can ensure that customers feel welcome and heard. It allows connecting with your customers on an emotional level. Deal with Just One Vendor Having different systems is a pain and having to maintain them is a greater pain. You might have to contact different vendors in case more than one of your systems faces issues. However, this is not the case with a unified solution where everything is available on the same platform, and you only rely on the vendor. The service provider only is responsible for your system’s maintenance and updates. For instance, LS Retail Software Solution enables the latest updates twice a year while ensuring you work on the latest version. Do Not Spend Too Much Time on Staff Training The hospitality industry experiences the maximum staff turnover throughout the business and having to train inexperienced staff constantly is a very time-consuming affair. Imagine you are training inexperienced staff for different systems across the business. It will eventually become a painful process. However, you only have to train your employees once, even if they have to change shifts, they will still be able to manage in different sections. With LS Retail’s Restaurant Management System, you can unify every business aspect under the same umbrella. This CRM Software for Hospitality Industry eventually helps enhance communication among employees while streamlining business processes. For instance, orders are automatically sent from the POS to the printing stations or KDS (Kitchen Display System) (Kitchen Display System) in the kitchen, saving your front office employees enough time to welcome more customers. If you are looking for LS Central implementation, you may Contact Trident Information Systems. We are a Gold Microsoft Dynamics 365 Partner and LS Retail Diamond Partner.

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Tricks Famous Restaurants Use to Instantly Improve Their Customer Services.

Restaurant Management ERP / Trident Information Systems

Do you want to improve your customer services in an instant? Do you want to draw new customers and gratify the current customers more? Do you want to have a monopoly over their loyalty? If your current Restaurant Management System is unable to provide you with the efficiency you need, this blog will show all the ingredients you need to upgrade customer services at your restaurant. Did you know, customer experience is the major factor that derives from a restaurant’s success? People don’t pay $5 for just a cup of coffee at Starbucks but for the services. Danny Mayer, the famous restaurateur, revealed in the “How success happens” podcast that customer service leads to a restaurant’s success. For instance, you may shift to a Hospitality ERP Software that supports a POS System which allows multiple payment modes, and self-payment option and see the menu by just scanning the code; everything is packed with faster services. Other restaurants may not even consider this option due to various reasons. Hence you are way ahead of them. Even the industry leaders cannot agree more with it. In a recent survey from marketing agency Catalyst, most IT leaders and CIOs in the restaurant and retail industry disclosed that the center of their strategy is promoting customer satisfaction via services. They also believed that the best way to get deep insights into your customers is to invest in an agile CRM Software for Hospitality Industry. Catalyst interviewed 200 person-panels and found that about 46% of people aim at improving their customer services by the end of this year. While 31% prioritize adjusting their services to market trends while keeping customer behavior, desires, spending patterns, etc. in mind. The rest said they were focusing on improving the services they served their customers. Their Restaurant Management System plays a crucial part in supporting their strategy. If it fails to support them, they will shift to a better Hospitality Software in a heartbeat. Thus, customer service is the key. This blog reveals all the secret tricks which some of the renowned restaurants like Haldirams and Papa John use to instantly improve their customer services! Focus on an All-in-one Approach with Unified Restaurant Management Software Many restaurants run different systems for different purposes and don’t even realize how much it eats their time and resources, and how they could have invested this time to improve their services. By using different software for ERP and CRM, you are unnecessarily engaging your IT team. Big restaurants don’t waste their time on managing software. Rather, prefer a unified software such as LS Retail ERP which packs CRM along. They don’t even fuss about updates as they happen automatically without disrupting business operations. Their IT team focuses on developing custom solutions using a Restaurant Management System to support smoother and better quality customer services. Analyze Customer Data with the Right Tools to Create Strategies that Attract One of the biggest challenges restaurants come across is their inability to understand their customers. In the Catalyst survey, 49% of respondents said that understanding their customers is the most challenging part, the rest said they had no access to their customer data, and those who had couldn’t understand how to use them. It is necessary to incorporate agile features like Business Intelligence into your Restaurant Management System, so you can draw customer data and create actionable and insightful reports out of it. Famous restaurants know what their customers want and how they can pursue them. They don’t create strategies randomly. They use tools that tell them exactly what their customers want and what might attract them. Haldirams and Papa Johns also use Power BI, which automatically comes with LS Retail Software Solution, to understand their customers. They just installed LS Retail POS in their restaurants and let the technology store process every transaction they make with their customers. They later accessed dashboards and reports which tell them precisely what their pattern is so they can carefully strategize their services. Pay Attention to Your Technology Successful restaurants are always on the latest technology. They prefer to use a unified technology that does not need much of their attention. They leave their maintenance responsibilities to the service provider. Where your competition uses the latest technology, using outdated technology can also push you back into the line, so be mindful of the version of technology you incorporate into your business. If you are wondering which Restaurant Management System will bring the best in your business, it’s LS Retail Software Solution. It is one of the best Restaurant Management Systems which provides everything you need on the same platform. In addition, it is hosted on Azure Cloud which ensures data safety and prevents data theft. You will technically never lose crucial data as it backs everything up on the cloud. If you are planning to implement it, you may Contact Trident Information Systems, a Gold Microsoft Implementation Partner, and LS Retail Diamond Partner.

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4 Tips to Order the Right Quantity of Ingredients for your Restaurant Today!

Restaurant Management ERP / Trident Information Systems

Running a restaurant is an extremely dynamic and spontaneous affair. It demands a robust management approach and a suitable Restaurant ERP Software Solution. One of the biggest challenges that restaurant businesses come across is waste management. There could be many aspects leading to waste but the most common one is the waste of ingredients. Having perishable properties, food ingredients need to be stored and used on time. Once it exceeds its time limit, it is better to throw them off. ERP for Restaurant Management like LS Retail can effectively help to cope with the issue. With its robust tools, live inventory tracking, recipe management, meal planning, etc. restaurant owners can control waste and cut costs effectively. Food waste adds a major proportion to costs. Therefore, restaurant businesses need to adopt a Restaurant Management ERP. It fosters many advantages that are not limited to cutting down waste: Live tracking and exact inventory management Error-free finance and administration with ERP for Restaurants. Reduced response time. Better customer relationships. Human resource optimization with automation. Order the Right Ingredient Quality for Your Restaurant with a Restaurant ERP Software Solution It is essential to control and check your food costs. Restaurants often struggle with rising prices of ingredients and bottleneck competition. Thus, they should be mindful about what they are ordering and in what quantity. LS Central Software Solution is the ideal Restaurant ERP Software Solution in this case. There are a few other tips you can follow: Automate Inventory Monitoring Food costs stand for one-third of total business expenses in the food and beverage industry. A Restaurant ERP Software Solution will connect sales, kitchen, and inventory altogether. This way the user can claim absolute visibility on the usage of their ingredients. A truly unified solution like LS Central Software Solution will help you link your purchase to your receipt management and actual sales. Hence, when you receive inventory from the distributor, it will automatically be added to as new inventory while the preset amount for the inventor will also be automatically deducted. Track Ingredient Use in Real-Time When you manage to track real-time ingredient use, you can better judge when and where, and for what purposes a specific ingredient is used. You can manage your ingredient ordering accordingly. If you opt for a Restaurant ERP Software Solution like LS Central, you can easily set up recipes in the back office. Managing recipes gets simpler and easier. For instance, a mushroom omelet’s recipe ingredients will be saved on the Restaurant POS Solution (2 eggs, 75 grams of mushrooms, 7 grams of parmesan) and Will be automatically deducted from your available stock. You can also automate ingredient reordering, and track ingredient usage and available stock in real-time. Additionally, you can also track what recipes are produced and identify the most popular dishes. Analyze Waste Patterns As per a report by waste reduction group ReFED, In the US alone, the restaurant industry wastes more than USD 25 billion worth of food in a year. This is an overwhelming amount of money they are throwing off. The very first step in managing food waste is to track what you are wasting and why. Also, pay attention to the quantities you are wasting your ingredients. Use Restaurant ERP Software Solution to update a food waste log. Find troubled dishes and set attainable food wastage goals for your employees. Forecast Customer Demand Using Artificial Intelligence Cut waste and planning errors with Artificial intelligence-driven technology. With LS Central ERP Solution, you can use LS Forecast, a cloud based. It is a cloud-based forecasting suite that perfects the advanced Microsoft Cortana Intelligence Suite algorithm to forecast what ingredients you will have to buy for every location. It analyzes your earlier trends, correlations, and patterns. It also picks the algorithm that matches your sales pattern the best. A suitable Restaurant ERP Software Solution like LS Retail can help you tremendously reduce waste and manage ingredients. If you are looking for LS Retail implementation, you can Contact Trident Information Systems. We have been Gold Microsoft Dynamics 365 and Diamond LS Retail partners for more than a decade. With a team of experts and robust resources, we have been serving different industries without fail.

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Best Ways to Serve Your Customers with Food Allergies with Grace

Restaurant Management ERP / Trident

Since a restaurant deals with people coming from diverse backgrounds, it becomes hard for them to track customers who are allergic or intolerant to certain food unless you use a sophisticated Restaurant ERP Software Solution. Restaurant Management ERP like LS Central can tackle dealing with the rising number of guests suffering from food allergies. According to the World Allergy Organization, about 250 million people suffer from food allergies globally (which makes up the approximately ⅓ adult population of the United States alone). And the concerning part is, the number is constantly rising. Food intolerance, on the other hand, is more common but is not as serious as food allergies. However, it can still make someone feel sick and eventually throw out the food. In the case of allergies, even the smallest trace of that food can trigger a reaction that can begin with mere itching to profound consequences like strokes. The worst of them is anaphylaxis, where the person goes into shock and their airways close. To avoid such repercussions, a Restaurant ERP Software Solution is recommended. There is no cure for allergies and intolerances and avoiding certain foods is the only option left. We have compiled a few tips to help you reduce such risks in your restaurant. Be Transparent About the Ingredients Used with a Restaurant ERP Software Solution The very first step to prevent allergic reactions is to be completely transparent with the ingredients you use. Make sure you declare what ingredients are used in every step (A Restaurant POS System will make it easier. However, this does not mean you should disclose your secret recipes too but remark if the bread contains gluten, or the chicken is cooked with eggs and butter, or the dessert contains nuts. By doing so, you are diminishing the risk of allergic or intolerant food slipping onto your customers’ plates. Restaurant POS Software, like the one LS Central offers, is great Software for Restaurant Management that depicts the ingredients used and every allergen. You can always track recipes used on the website, back-office, self-ordering, and POS are up-to-date and consistent. If a recipe is changed, it will automatically be updated centrally, making it easy for your staff to keep up with it. Display Allergen Information on the Menu In many countries, restaurants are obliged to disclose any allergen used in their recipes. For instance, in Europe, there are fourteen allergens: cereals containing gluten, celery, crustaceans, fish, eggs, lupin, Mollusks, peanuts, mustard, soybeans, sesame, sulfites, and sulfur dioxide over a certain concentration. Also, tree nuts like almonds, cashews, hazelnuts, pecans, and pistachios. Pre-packed food must display the presence of any of these flagged items, and for non-pre-packed foods, they should be mentioned in the menus. Even if you are not bound to disclose these details in your region, it is always better to stay on the safe side and disclose if any food item you provide contains allergens. With a POS Solution for Restaurants, you can empower your customers to choose dishes accordingly. Restaurant ERP Software Solution now enables digital menus which have exceeded its popularity beyond online food ordering tablets and phones at their dining tables at restaurants. Reinforce Your Staff with Accurate Information Equip your employees with a POS Software Solution for Restaurants that allows them access to the updated and accurate information made in the menu. It will also help them resolve customer queries related to meals and allergen information. Mobile POS also allows waiters to take orders specifying customers’ requirements on the table and send them to the kitchen without having to walk there physically. This way miscommunication is avoided, and the chef can see all the requests and notice all the flagged items that are meant to be avoided. Educate Your Staff on the Importance of allergen safety Educating your staff about allergies and intolerance is crucial and the misunderstanding surrounding the topic must be cleared up. In some cases, a lactose intolerant person can take grated parmesan without falling sick. In contrast, another customer might face severe consequences after consuming a little bit of a dairy product. Make sure you train them appropriately and allow them access to the updated information. Make sure your front house and kitchen staff recognize the potential food allergies and their repercussions. LS Central Restaurant ERP Software Solution simplifies displaying ingredients. It empowers customers to scan through dishes based on their ingredients, either online or offline. To find out exactly how this technology helps, contact us.

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