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hospitality management system

Restaurant Application

Boost Restaurant Sales Performance in 7 Steps

Restaurant Management ERP /

With the rapid evolution in the hospitality industry, one can either match the pace or fall behind in the competition. Many implement a Restaurant Application, and many employ a couple of them. The global health crisis has dealt hospitality one of the greatest challenges of all time. Unfortunately, some restaurants might never reopen, and the survivors find themselves in a different market environment. Dividing tables and plexiglass screens, mandatory masks, and gloves. Sanitizer stations and temperature checks have become commonalities among all restaurants now.   Reopening restaurants is a baby step toward getting back to normal. The customers are also trying to adapt to this antipodal dining experience. New laws abiding is mounting pressure on restaurants to comply with sanitary requirements and provide the best dining experience at the same time.   Through this blog’s medium, we are sharing the top 7 steps to increase sales performance. For instance, having effective and visible hygiene routines, proactively protecting staff and customers, helping to enforce social distancing, and so on. If you feel hooked so far, read it further.   #1 Off-Premises Dining Using a Restaurant Application  Nothing is better than enjoying food from your home’s comfort. This trend has driven the recent years. In 2018, according to some researchers, home deliveries contributed 59% of restaurant sales. However, the stakes have changed since this pandemic has accelerated the trend.   Restaurants that branched out to home delivery services are the ones that could successfully survive the pandemic. It made sense to keep the home delivery services running, even after reopening all the restaurants. There could be some customers who might feel uneasy when it comes to dining in. Provide off-premises dining operations and manage them with Restaurant Application.  #2 Enforce Social Distancing   Screens, Booths, table dividers, private rooms, taped-off tables and seats, and clear floor markings have become the new yardsticks. Restaurants establish efforts in enforcing social distancing. A Vision Quality Analysis can also help you monitor social distancing implementation.   Some restaurants have even adopted crazy hacks such as placing mannequins on alternate seats and encouraging customers to wear big hats. Although these attempts might lighten up the environment, social distancing is something you cannot take casually. While makeshift booths and plexiglass might affect your restaurant ambiance, customers are getting accustomed to the changes at least for the short to medium term. You can employ Restaurant POS Software that promotes contactless ordering and payment. LS Retail is one of the latest Restaurant Application which provides distance-friendly features to the customer.  #3 Introduce New Menus   Restaurants are being smarter by introducing new menus and pop-ups to their customers. Rescheduling their tactics and opening up to more viable options to reach as many customers as possible will generate sales as well as retain jobs. Dine-in is not something customers require these days.   Using a Restaurant Application can do the market analysis on your behalf. It is better to understand market situations as well as customers to make strategies easily.  #4 Enforce Contactless Ordering and Payment   Consistent restaurant reforms in payment methods drive contactless payments. The widespread adoption of PIN, chip, and contactless payment terminals has made transaction recording easier for restaurants. Apart from this, they obtain convenience, safety, and speed. Restaurant Management Software can make this easier.  For instance, in McDonald’s, contactless payment terminals are established in all their chains, combined with protective panels on counters and drive-through services. Kiosks remain limited, with table tents, screens, and keypads being sanitized after each use.   Restaurants are holding on to this opportunity and moving to Restaurant POS Solution to support contactless payments, invisible payments, and digital wallets. Those leading the way, pick a comprehensive payment and management Restaurant Application that keeps them going with ongoing market dynamics with ease.         #5 Loyalty Programs   Nothing draws customers more than loyalty programs. Read your customers through their transactional history and preferences. Carefully designed offers meals and discounts for individuals or a classified set of customers. Encouraging deliveries is the best way to comply with the social distancing rules. Boost sales on certain days or for certain hours through happy hours using Business Intelligence and effective strategies. Allow coupons and points that they could redeem whenever they make their next purchase from your restaurant.    Loyalty programs specifically designed for an individual or a group make them feel special and valued. Taking care of their preference and addressing them as their special customers reflects warmth and positivity that drives them back to your business.   #6 Automate Kitchen Operations   While restaurants are taking enough measures to protect their customers, it becomes a greater challenge to safeguard their kitchen staff. Restaurants are coping with this challenge by trailing smaller staff teams and staggered shifts. Regular health monitoring before entering the kitchen, constant kitchen sanitization, and social distance monitoring is doing the job. Some technical solutions are equally contributing with a tool called Kitchen Display Systems (KDS).   A KDS displays orders from the Restaurant POS straight to the kitchen screen, this helps enhance communication while ensuring minimum contact between the front office and the back-office staff. This Restaurant Application also helps to streamline kitchen operations by displaying the accurate preparation order automatically.   #7 Ensure Visible and Effective hygiene Routines  Hygiene has already been the topmost priority in the Hospitality Industry, and this pandemic has accelerated the requirement threefold. Most businesses already comply with strict hygiene regulations such as reminding staff to wash their hands regularly, sanitizing maximum tough areas, and allowing a day off to weaker or ill staff. No matter how strict your hygiene process is, this is high time to communicate your hygiene policies with the customers.   If you want your diners to show up once again, you may transpire your hygiene policies straight and assure your seriousness towards their safety. Some restaurants are even stepping up and disinfecting cutlery right before their meals in front of them.   Revolutionization in the restaurant industry has imposed the need for a Unified Restaurant Application, LS Retail is at the top of the list. Trident Information System is

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6 Strategies to Boost Restaurant Profit in the Current Scenario

Restaurant Management ERP /

Being hit by COVID 19, we all have been on different levels. Our financial, mental, and physical health have been tested. Everything shut down for months during the lockdown including restaurants. However, as everything unlocks, everything is getting back on track slowly but steadily. Restaurants have become more cautious of their health and put safety as their priority by wearing masks, maintaining social distance, and so on. With the help of Hospitality Software like LS Retail ERP, many restaurants can successfully cope with the agonizing unpredictability in society.  These practices have affected industries like hospitality which is centered around human-to-human contact. Through this blog’s medium let us discuss various methods to boost your restaurant business in the current scenarios.   #1 Upgrade Your Business to Cloud Hospitality Software and Pay Per Use   Upgrading your business to the cloud and paying just for the services you use can save you a ton of money. Just get a reliable Hospitality Software like LS Retail Hospitality Software itself and get the services you need. It is hosted on and by Microsoft Azure which ensures bank-level security. Get custom-made services as per your business requirements and pay only for what services your restaurant requires such as Mobile POS, Real-time data reports, and Customer Behavior analysis via Power BI. If you wish to centrally manage your restaurant business, you can do that too. Backed up by a reliable Implementation Partner, you can easily train your staff to use these services and let them handle any technical issues you might end up crossing paths with.  You no longer have to take up services your business doesn’t need just because they are ‘included’ in the package. For instance, if you wish to adopt the LS Retail POS but want to manage accounts in Silos, you are free to make customizations like that.   #2 Hold Events and Workshops  Events and workshops are one of the most underrated ways to boost your restaurant business. You can either tie up with different workshops or organize your own. It entirely depends upon your strategy and budget. You can boost your reach in both cases. Some examples are the bacon festival in California and the pizza fest in Italy. You can also organize something like this. Such events offer a golden opportunity to flaunt your delicacies and draw more customers. Make sure you have the relevant Hospitality Software to successfully handle the situation.  #3 Enlist yourself with different Food Delivery Platforms  Online food ordering is a boom these days, you might find yourself falling aback if you do not use online platforms to boost your customer reach. Being integrated into multiple channels can make communication with the customer more complex. It is advisable to implement Online Food Ordering Software for simplifying convenience, developing connections, and handling customer grievances.  #4 Promote your Business Using Virtual Media   Customers are attracted to what they see. Use this psychological fact to draw more of them. All you have to do is click some nice pictures of your food, enhance them a bit more and post them online. Apart from this, there are plenty of food bloggers who are monitoring socially active restaurants. They might either click pictures or use your clicked pickers for their food blogging. This will do a free promotion for you. Another technique is to create videos, having pandemics in effect, people have become even more health-conscious. You can post a video on your social media platform showing step-by-step how your cooking is complying with all the safety measures.   #5 Strategize your Loyalty Programs  Loyalty programs draw customers as honey draws bees to itself. Hit a home run with smarter loyalty programs. You can analyze your customer behavior and spending pattern, especially with cloud Hospitality Software. Ask them to enroll in your loyalty programs such as providing a 10% discount to customers who take up to 3 years of their membership. Or you can offer free beverages to customers who take up to 1 year of membership. Provide them coupons, rewards, and discounts when they revisit your restaurant.  Apart from this, you can also offer gift vouchers to your customers during the festive season. In this case, restaurants that run a buffet system get the maximum profit. They can offer a second meal free, a free buffet dinner for a couple, and so on. These strategies not only boost sales but also retain customers.   We recommend avoiding physical loyalty cards and going cashless with electronic loyalty membership cards. And managing your loyalty programs cannot even get on your nerves if you have been involved in this service in your Pay Per Use Model. Use CRM Software for Hospitality Industry to get your work done most efficiently.  #6 Adopt Cloud Kitchen   Cloud kitchens or ghost kitchens are in trend. This pandemic has boosted the trend to another level. Since it is a licensed cooking structure without a dine-in option available to prepare delivery-based food.   It is the best cost-saving strategy as you do not have maintenance and operational costs. Additionally, you can create a cloud kitchen by collaborating with other restaurants. It is recommended to get a unified Cloud Kitchen Management Solution designed for the cloud kitchen to make your management even easier. LS Retail has been voted as the best Hospitality Software for Cloud kitchens so far.  Final Words   We have mentioned the top 8 strategies to boost your restaurant business in this challenging era, you can seek technical assistance and upgrade your business to the cloud. The best part is you do not even have to buy a full-fledged package since Pay Per Use is available these days. Microsoft provides just the Hospitality Software. Trident Information Systems has been one of the Gold Partners of Microsoft and LS Retail Diamond Partners and has served various brands since then. For further queries or a demo contact us.  

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Try These 5 Hacks to Get 80% More Sales During This Festive Season: Guaranteed!

Retail ERP Software /

Festivals are around the corner. It’s time to extract the maximum benefits. Boost your potential with Retail Software. eCommerce sites are flooded with luring offers and deals! You must increase your presence with the right strategies. Make sure you have implied robust Search Engine Optimization.   At the same time, do not forget your in-store. It’s understandable that most businesses, in festive seasons particularly, are unable to provide as smooth and flexible services as they would in the off-season. Your staff may get overwhelmed with overloaded tasks and may not be able to serve every customer personally. Financial constraints, seasonal items, and temporary workers can put your revenue at risk. And if you aggravated a customer then, you may never see them back at your store.   Only suitable technology can handle this overwhelming situation. You can get wonderful results if you reinforce your business with powerful Retail Software that efficiently manages your brick-and-mortar store and e-commerce store simultaneously LS Retail ERP can be the best eCommerce Website Software that works for your retail in-store excellently.   In this blog, we will discuss Five guaranteed hacks to increase your sales by 80% this festive season:   Provide Ease to the Customer  Have you ever wondered why a customer would fight snow, rain, and wind only to visit an offline store to get the services they can get on their couch? They want to experience the touch and feel of the product. But what happens when they reach there, and the item is missing? They feel disheartened or may even frown at the situation. Everyone is in hurry and hence your staff must serve every customer and resolve their queries as fast as possible. You can also replace your legacy billing application with a Retail POS System that works as a sales assistant and an extension to your billing software. LS Central is one of the finest examples in this case. It can show product availability and records all the previous transactions of customers. You can also use the Retail Software to help customers repurchase an item that’s a name they can’t recall.  Give Your Customers Enough Space to Move Freely  Your store will get overcrowded during the festive season. Ensure enough space for your customers to roam around and check out different items, especially when they drag a cart. Check if the layout of your store is compatible to allow free movement. Also, notice if the placements of items are correct; check if some items are selling less than others. Modify the framework accordingly.   Be Organized (You Can Also Use a Retail Software)  Imagine walking into a clothing store to buy gifts and seeing stuff all over the place, shirts spread out on the floor, t-shirts scattered around, and a mannequin wearing a brand-new jacket that looks second-hand. Furthermore, it becomes hard for customers to find the appropriate item, followed by the right size. And it’s doubtful that they’ll want to spend the full price on shabby-looking products. They’ll probably depart out of frustration. Reinforcing your staff with Retail ERP Solution will help you avoid having your business resemble a battleground and will ensure that consumers who come through your doors can locate what they’re searching for.   Provide Precise Description   Is there another color available for this computer bag? Do you still have these in the pro version? As more and more consumers approach the store during the festive rush with a clear concept of what they are searching for and little time to squander, it is simple to become flustered.   At such a point, having the appropriate Retail Software is essential to support and increase sales. Many stores continue to use outdated IT infrastructure. These piecemeal systems frequently lack sufficient information synchronization, are expensive and time-consuming to operate, and prevent businesses from providing the services that customers want.   Therefore, they pose a significant danger and expense to the company, which exacerbates during the busy season. It’s better to consider a Retail Business Management Software that can manage your business on a single platform and provide a clear picture of your business to ensure a smooth operation throughout the holidays. It enables you to retrieve necessary data in real-time and gain insights. This further allows you to decide your next course of action and keep on top of things with confidence.  Extend the Return and Exchange Duration   People buy presents during the festive season, and naturally, some will not even work for them. This highlights the need of providing longer return policies that enable customers to return their purchases beyond New Year’s Day and under benevolent shipping terms. Accepting in-store returns for things purchased on an e-commerce website is essential for your company plan if you run an omnichannel operation. A UPS survey found that 60% of customers prefer to return things to a store and that 70% of them will make future purchases there.  You can make an incredible profit in this festive season, only if you work smartly and adopt efficient strategies. Our team of experts studies market gaps and discovered five hacks to boost your sales by 80%. You must invest in the latest Retail Software like LS Central. It is agile, flexible and provides a full-fledged suite of tools. Furthermore, it is hosted on Microsoft Cloud Azure, which means it’s extremely secure. Moreover, with Power BI, you can understand what exactly your customers want.   It is important to simplify your operations to optimize customer service. Get Retail Software that manages your ERP, finance, customer services, etc. on the same platform. If you are looking for a Retail ERP Implementation Partner, you can Contact Trident Information Systems. We are Microsoft Dynamics 365 Gold Implementation Partner and LS Central Diamond Partner.   

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Restaurant Management System

4 Magical Tips to Use AI to Transform Your Restaurant Business 

Restaurant Management ERP /

Many Businesses are benefiting from AI machine Learning. The hospitality industry is not behind either. Those who once worked on silos are now using a unified Restaurant Management System with embedded AI features like LS Retail Software Solution. Restaurants realized the actual value of AI during times of unpredictability; the time when every economy almost collapsed.    They are now embracing contactless delivery, kitchen robotics, and order aggregation. Not just this, in 2020, Artificial Intelligence in the Hospitality Industry is valued at USD 3.07 billion in 2020 and is estimated to reach USD 29.94 in 2026. These statistics reveal how spontaneously the trend is catching fire.   Artificial Intelligence and Machine Learning cannot be replaced as they are the major income-driving assets for a company. However, many other businesses are slowly and steadily getting into the heat.   There are Restaurant Management Software embedding AI features. LS Central Hospitality Management Solution is one of the most common examples so far. It can forecast demands and potential threats on the way, which helps cut costs and manage waste. It also offers a single platform to manage all your orders and most importantly, it gives essential customer insights.  There are many ways you can optimize the power of AI to boost sales and transform your restaurant. Our team discovered the top 4 ways to use AI to get the maximum benefits out of it.   Tips to Transform Your Restaurant Using AI-embedded Restaurant Management System    AI optimizes machine learning algorithms and offers essential insights per situation. Artificial intelligence plays an important role in personalizing services for customers and gives a competitive edge in the business. Given below are some essential tips to optimally use your AI-embedded Restaurant Management System to transform your business.  #1 Use AI to Find Recipe Ideas   Track your customers, what they ordered, what they didn’t like, and how your services can be improved. A Restaurant Management System like LS Retail Hospitality Management System Software provides Business Intelligence tools to get accurate business insights. You can use them to find the most popular dishes and recipes you can improve. You can even innovate recipes once you get the hand on favors customers prefer the most. You can engage your research team to mix-match a few flavors and see how it is doing on the menu. For instance, blending strawberries with tomato juice gives a unique flavor, you can innovate a recipe, put it up on the menu, and see how it is doing.     Remove Dishes from the Menu that are Not in Demand   Why would you even want to invest in something that’s not returning your revenue at all? Purchasing inventory for dishes nobody wants to try is only adding more costs, nothing else. Look through customer data to find how well each of your dishes is doing and cut undesirable dishes. You can either do your research manually, or you can employ a Restaurant Management System that can do it for you. LS Retail Power BI tool extracts, filters, and presents data into insightful dashboards which will help you improve your food and customer experience.  Set Menus Based on Locations  People in different locations prefer different sorts of delicacies. For instance, the sale of a classic beef burger will be relatively low in a location with a maximum Hindu population in Ontario. Hence, it makes no sense to add more beef burgers to the menu, they should choose chicken, fish, goat, and egg items. Find out which is the best location to set a specific menu. You can use the Restaurant Management System to extract relevant insights.    Make Your Customer Feel Being Cared for Using Insights  Make sure your customers feel heard and are being cared for. Take note of their last feedback, pay attention to their grievances, and don’t forget to mention that their last issue has been resolved already. Make sure they feel you remember them and that you are special to them. This way, they will become loyal to your brand. Reinforce your staff with handheld devices like LS Retail POS which makes ordering and billing processes easier and quicker. With LS Retail ERP, you can send the orders straight to the kitchen right from the table. You can also include extra instructions on the way. This will not only save a lot of time and effort, but your staff will have enough strength to take care of customers in the best way.   There are multiple ways you can use an AI-based Restaurant Management System to increase your restaurant sales. With essential insights, you can innovate hundreds of strategies to draw more customers. If you wish to employ Hospitality Management Software you can choose LS Retail, it is an extension to Microsoft Dynamics 365. Hence, being hosted by and on Microsoft Azure Cloud, it guarantees data security. Contact Trident Information Systems for further information.   

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Restaurant Management System

5 Magical Tricks to Keep Your Restaurant Staff Happy  

Restaurant Management ERP /

High worker turnover is one of the main problems faced by the hospitality sector right now. The National Restaurant Association’s most recent State of the Restaurant Industry Report found that 78% of restaurant owners claimed they didn’t have enough workers to meet customer demand and 75% indicated they were more than 10% understaffed. In addition to lowering the restaurant’s average quality of service, a high staff turnover rate increases the expenses associated with finding, employing, and training new workers. Although there are many other factors contributing to this issue, including a high proportion of students employed in the sector and high levels of seasonality, and inappropriate Restaurant Management System.  It is also true that many business owners in the sector might be doing more to retain talent.  Here are five suggestions to assist you keep your restaurant’s personnel motivated to work there.  Build Team Spirit   In a restaurant, cooperation is essential to maintain efficient services. When there is disunity within the team, blunders, bottlenecks, and blame-games can happen rapidly. The outcome? Customers become annoyed, the service worsens, and staff members depart for settings with a more laid-back, upbeat vibe. Focus on encouraging teamwork within your organization to stop this disastrous, though extremely often, chain of events. You may, for instance:  Set up a day each year for team-building events, which will assist staff members get to know one another better and foster good connections. Also, with a Restaurant Management System like LS Retail ERP, you can bring employees together on a common platform i.e., Teams.  Show that everyone works hard in your restaurant by having supervisors consistently do various tasks, such as cleaning tables and making beverages. A fair job distribution enhances workplace relationships, and a manager who has firsthand knowledge of what each duty entails will treat employees more fairly.  Celebrate achievements. When one of your workers celebrates a birthday, graduates, receives a promotion, or marks a work anniversary, plans a trip for the entire team, or at the least, has a cake and some refreshments delivered and set out for an hour to relax together. Celebrating occasions as a group demonstrates your concern for your employees, raises morale, and strengthens your bonds.  Reinforce Employees with Restaurant Management System  If you believe that not upgrading obsolete equipment would save you money, you are gravely incorrect. Upgrade to a unified Restaurant Management System as nothing is more annoying than the pressure to do a task quickly and to a high standard while using broken instruments. An antiquated Point of Sale System that gets stuck or creates tickets slowly may reduce table turns while also irritating customers who are in a rush. An ancient fryer that the kitchen crew can’t rely on may wreck the lunch rush. Make an investment in the newest technology like Restaurant Management System, and constantly check with your staff to see if any of the tools they are using, both in the back and in the front of the house, are insufficient or outdated. Remember this: Consider the technology you put in to help your personnel as an investment in enhancing customer service, such as a Mobile Point of Sale that swiftly accepts orders at the table.  Appreciate Your Employees for a Well-done Job  Studies have shown that people are more driven at work when they feel valued and appreciated. Teams with the highest levels of engagement saw 59% less turnover, according to a recent study from an organization that has earned the Great Place to Work certification. Positive reinforcement makes employees happier, more motivated, and more willing to put in extra effort. Many workers genuinely believe that having a sense of value at work is more essential than having money! There are several methods to express your appreciation to your staff:  Consistently express your appreciation to your team for a job well done, such as when a hectic shift has gone very well, when sales targets have been met, or when a worker has handled a challenging issue with professionalism. You must implement a Hospitality ERP Software to ease their work and bring out the best in each of them.  Constantly Train Them to Match Current Market Needs   A clear understanding of what is expected of them, and a feeling of purpose may be given to your personnel through thorough training. In addition to everything they require to effectively service your clients, be sure to instruct new employees on your company’s values, regulations, and policies. There should be no end to training. Even while the onboarding process is crucial, you shouldn’t let your workers’ education end there. Give your employees access to professional development opportunities; they’ll feel appreciated as part of the team, understand that you care about their development, and, as a bonus, they’ll bring new skills to your company.  Use a Restaurant Management System like LS Retail Software Solution as it is easy to learn and your workers are most probably familiar with the interface.  Provide a Channel for Official Communication  Unclear communication and misunderstandings may swiftly undermine business relationships and spoil the environment in the company. Why is it that he always receives all the overtime? “Wait, I requested a vacation two weeks in advance and was denied; how come she was granted time off when she only requested it yesterday? By putting in place tools that make it possible for employees and management to communicate clearly and openly, you can reduce the likelihood of grudges and claims of preferential treatment. Our Unified Restaurant Management System, LS Central, has a staff management feature that may help you simplify staff scheduling and provide you with an Employee Portal for direct contact.  When your employees are satisfied, they work more, stay longer in the job, and take fewer sick days. Additionally, if your team enjoys coming to work for you, you’ll spend less on recruiting and training new hires and be able to provide consistently excellent service across all of your locations. If you need assistance identifying the appropriate technology to raise the

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Dynamics GP to Business Central Upgrade

Upgrade From GP to Business Central to Get Faster and Streamlined Business Operations!

GP to BC Upgrade /

Your company is determined for Dynamics GP to Business Central Upgrade, correct? GP’s end of support is ending in January 2023 anyway. If you are bothered about the inconveniences that this migration will bring you, don’t worry. Every Migration is not complicated. Moreover, most companies must progress toward digital transformation since it will enable you to boost your company efficiency.  Microsoft puts a lot of effort into enhancing the functionality and features of its products. Most of the time, you’re on-premises GP to Dynamics 365 Business Central Upgrade may increase productivity throughout your whole company. You will also be able to improve the efficiency of your business operations, services, and procedures.  Why Would You Upgrade from D365 GP to Business Central?  Dynamics Business Central is a cloud-based solution that offers more flexible features and agile tools. You can get more speedy operations while streamlining every process. It is suitable for businesses of all sizes. It provides other benefits such as:   Business Intelligence Fosters More Logical Decisions  After Dynamics GP to Business Central Upgrade, it supports business intelligence tools. You can use them to get insights into your business. You can also understand customers better as it stores, scans, filters, and presents customer data into dashboards allowing you to see how each customer spends in your business. You can then provide customized offers and services, deals, offers, and discounts. It becomes easier to segregate them into groups and individually. Moreover, Business Intelligence helps you spot your business’s KPIs, potential threats, gaps, and hidden earning opportunities.   Helps You Save Costs   After Dynamics GP to Business Central Upgrade, you will shift to cloud-based software which helps you save costs on maintenance and upgrading. You do not have to engage your entire IT team in maintaining and upgrading your software. You can instead use them to develop more useful tools to streamline your operations. D365 is an Saas as a Service Platform that helps you develop new software as per your need easily.   You Are Always on the Latest Version   Once you decide on the Dynamics GP to Business Central Upgrade, you will be hosted by and on Azure, you can always be on the latest version. Microsoft provides minor updates now and then without disturbing your business ecosystem. And twice a year, Microsoft provides major updates about which you are notified in advance. You can even reschedule these updates if you feel like it. D365 provides sandboxing allowing you to test changes and patch upgrades, even for those that Microsoft itself upgrades.   Get a suite of Cloud-based Software   With Business Central, you can access the complete set of applications provided by Microsoft such as SharePoint, Outlook, Teams, Power BI (Business Intelligence), and a lot more. These tools help you collaborate freely with one another and streamline operations more easily within the business.   Remote Access   One of the best qualities of Microsoft Dynamics Business Central is its remote access facility. You can access it from any device. In this period where everyone demands remote work, you need technology to support the same. Due to COVID-19, businesses were forced to shut down and demanded remote work. Businesses that couldn’t comply with the same either shut down or implemented technology to support remote work. This technology ensures work is done even if you are not available at the office.  High-end Security   With Dynamics GP to Business Central Upgrade, businesses especially SMEs don’t have to worry about their security as Microsoft Dynamics 365 ensures bank-level security. Microsoft has assigned more than 3000 experts to detect and defeat threats. There are thousands of other experts working day and night on the well-being of your software and data safety. Teams are assigned to create possible threats and other teams find ways to defeat them. Microsoft can be the most secure data you can have. Your data is stored and backed up on a single server. Therefore, you will get everything on a single server.   If you are looking forward to Dynamics GP to Business Central Upgrade, you can contact Trident Information Systems. We are a Microsoft Dynamics 365 Gold Implementation Partner and LS Central Diamond Implementation Partner. Our team of 200+ experts’ workday and night to ensure seamless and consistent operations in the organization. Contact us for further details.  

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Restaurant Management System

5 Guaranteed Strategies to Keep Customers Happy in Your Restaurant!

Restaurant Management ERP /

While dealing with bottleneck competition in the Hospitality Industry, you have to maintain an equilibrium between staying sane and reducing the churn. It is essential to look for dynamic methods to engage more customers in your business and retain the existing ones. For that, you first have to implement an agile Restaurant Management System to support it.   Being a restaurant/ food chain owner, you may as well relate to the frequent challenges popping up such as:   Changes in marketing trends and dynamics.   Changes in customer’s experience.   Losing loyal customers.   Growth of your restaurants and increasing competition.   Our team of experts carried out thorough research, encompassed common issues, and accumulated top five strategies to retain existing customers and draw new ones.   Widen-up custom experience  Introduce quick and convenient payment methods  Deliver a wealth of information  Allow order customization  Smoothen-up their journey  #1 Widen-Up the Customer Experience  It is a good idea to engage your customers before, during, and after their dining experience, as it ultimately draws more customers to your business. In this digital era, where everyone wants a quick and smooth experience while dining, make sure they can get in touch with you via applications, mobile devices, social media, and the internet. Get a Restaurant Management System to accumulate every function on the same platform.   Some studies have shown that 70% of customers are most likely to hop back to quick service, casual restaurants, and fast casuals if they have an app that gratifies them with acknowledgment, or in other words, makes them feel “known.”  It is a magnificent opportunity to develop a robust, personalized bond, driving customers back to your business. The essence is, get in touch with the customers via their preferred channels. It can be as simple as asking them to share their favorite photos on social media or suggest new menu ideas. Also, you can offer them customized offers, promotional rewards, hold surveys to understand their taste, and implement the most demanded recipe. If you have a Restaurant Management System like LS Central, you can easily get these features at your fingertips.   #2 Introduce Quick and Convenient Payment Methods  Nothing is better than introducing a quick and convenient payment method to customers as a churn reduction method. Remove all obstructions and ensure a smooth path to your restaurant. Using Point of Sale Systems is recommended due to its flexible capacities. LS Retail ERP is an Online Food Ordering Software which helps you manage all your online ordering platforms in one place.  Even if you serve excellent food, your diners/ customers might note your service inefficiency. It can even drive them to shift their preference to your competition. Hence, ensure seamless services and avoid any vacuum formation between you and your customers.   Research by Deloitte revealed that there is an increase in customer visits of 6% and a rise in spending of 20% when customers have the flexibility to place orders and pay quickly using technology.   #3 Deliver a Wealth of Information   Diners appreciate honesty and transparency, sharing values is a great deal to them. It is one of the easiest mediums to convey that you are on the same page as them. Sharing details of your food quality, healthy eating, and sustainability ensure your restaurant will be their first preference. Thanks to the available Restaurant Management System – from websites or applications on their mobile phones to the POS System (Point of Sale) in your restaurant, data sharing has never been easier.   Customers can tap into your restaurant food detail in the blink of an eye and finalize if they want to give your restaurant a try. If you use a Restaurant Management System, all you have to do is input the data in the back-office and the system will distribute it to all the touchpoints (including loyalty apps, POS, and website). So, embrace this moment, and inform your customers   How you source your ingredients?  How you treat your staff? How your services are sustainable and eco-friendly?   Nutritional values of dishes.   #4 Allow Order Customization  While serving customers you have to make sure you offer what they want, not what you want to offer. If you want more customers to engage with your business, allow order customization. Enable enough flexibility to make changes in their order and get it delivered as per their unique taste.   Flexibility is directly proportional to scalability. A Restaurant Management System like LS Retail Software Solution can give you the flexibility you need. It has been researched that 85% of customers tend to check out the menu before finalizing a restaurant to visit. Since it is one of the top demands to be seen among customers, offering food customization facilities enhances the chances of your selection. Sanctioning food customization to their unique taste is an effective way to add value to their dining experience. Use a Restaurant Management System like LS Retail Software Solution   The success of your business relies on effective engagement between you and your customers. Also, front office coordination is something you need to focus on here. Make sure the orders are transmitted properly from the front to the back office. In this case, technology like LS Retail POS can help. It guarantees correct order transmission from the table to the accurate kitchen counter, eliminating the risk of the kitchen staff misreading the waiter’s handwritten orders.   #5 Smoothen-Up Their Journey  Your customer’s journey to your restaurant is much more than crossing the threshold. It starts right from the moment they browse through the menu via your website, mobile application, or any other medium. It is significant to integrate all the processes to assure seamless services. Think of the mediums you can use to connect with the customers and the kitchen.   How can your staff get the information they need to deliver personalized information and recommendations? How can you change your restaurant’s layout to suit your customers better and reduce waiting times? To top it off, ensure all the elements coordinate well with one another. To achieve the ultimate agility, you need

5 Guaranteed Strategies to Keep Customers Happy in Your Restaurant! Read More »

Upgrade NAV to Business Central

How Sticking with Dynamics NAV Can Bring Your Business Down? 

NAV to BC Upgrade /

The major reason for your business to suffer if you choose to stick to Dynamics NAV is its end of support which will eventually leave you on your own. Dynamics NAV 2017 version met its end-of-life-cycle support in Jan 2022, whereas Dynamics NAV 2018’s support is still viable till Jan 2023 leaving you a noticeably short time to optimize it further. It is best to Upgrade NAV to Business Central.  Some businesses still use Dynamics NAV to support their production environment. The decision to stick to the older version could be derived from its perceived stability: it can resolve all the issues and does exactly what it is expected to do.   Alternatively, a business may decide to delay its NAV to BC Upgrade to save IT capital cost while “sweating” its resources to extract maximum return on investment. However, this approach will eventually lead to the business’s downfall as it can collapse anytime.  What Would Happen If You Still Glued with Dynamics Nav Without Support?  You are welcoming a huge security risk, limited disaster recovery options, no more updates and patches, and a lack of functionality if you still expect Dynamics NAV to facilitate core functionalities to your business. Hence Upgrade NAV to Business Central.  A Massive Security Threat   Once your vendor ends the support for Dynamics NAV, you are no longer entitled to the relevant upgrades or patches. You will no longer receive any support for issues occurring in the application. Since you cannot resolve them on your own, the application starts posing a risk to your overall business rather than a medium for its growth.   Limited Disaster Recovery   Not having NAV to Business Central Upgrade means no more support from Microsoft leaves businesses to struggle on their own. Suppose if something wrong happens to the application and the entire environment demands a rebuild, the user is liable to source the correct version (which is not so easy). In this scenario, businesses will have to track aged operating system and SQL Server versions. This can even jeopardize your security and lead to data loss or data theft by hackers.   In the worst-case scenario, you may not even get to access the older version and require an urgent NAV to Dynamics 365 Business Central upgrade. An upgrade project can take a good sum of time. Even if the upgrade is planned, it can take up to months to complete. Leaving you with months of downtime and eventually, making your production suffer.   Functionality Deficiency  Many businesses who have been paying for maintenance licensing are entitled to access the latest NAV versions. However, delaying the upgrade is not useful either. Upgrade NAV to Business Central as Microsoft Dynamics 365 has a pedigree of ongoing developments and upgrades. For more than three decades, NAV has been redefined to provide greater functionalities. No doubt, it provided great services to its users, but the end of support will reverse the situation. The user can no longer access the new upgrades and functionalities while declining productivity.   So, what is the Solution?  The only solution is to Upgrade NAV to Business Central. Microsoft introduced Business Central on April 2nd, 2018. The newer technology delivers more robust features, tailored functionalities, and a more agile interface. It did not take too long to conquer a special place among SMBs as one of the most reliable, flexible, and scalable ERPs (Enterprise Resource Planning). The NAV to Business Central Upgrade Enables – advanced mobile access, application integration, custom adaptability, seamless upgrades, affordability, and reporting capabilities.   However, besides worrying about training employees for a newer version, heavy historical data transition brings chills down the user’s spine. Little do they realize that the data structure of NAV and BC is the same. Thus, if your data is organized and corruption-free, you are good to go.   Dynamics 365 Business Central automatically upgrades your application frequently without disturbing your business’s ecosystem, and twice a year with major upgrades, for which the user is notified a couple of days prior.   Dynamics 365 BC is a cloud-based application that enables remote control, which means it is accessible anytime, anywhere, from any device. Thus, leaving you no scope for investing in hardware, server, and maintenance agreements.   The data is completely secured as 3,500 cyber-security experts are protecting, responding, and detecting cyber threats.  Business Central endorses faster and more flexible financial reporting via Jet Reports and Power BI (Business Intelligence). Machine learning and AI (Artificial Intelligence) (Artificial Intelligence) support tools monitor and forecast more precise data.   Its flexible licensing fees enable the user to manage cash flow. Instead of an annual enhancement, you only pay per user every month.  Bottom Line   No matter how efficient you perceive your Dynamics NAV to be, the fact remains that it is on the verge of its life. It is recommended to Upgrade NAV to Business Central as soon as possible as it will define your business’s future. If you are planning for a NAV to BC Upgrade, contact Trident Information Systems. We are Dynamics 365 Business Central Gold Partner and LS Central Diamond Partner. 

How Sticking with Dynamics NAV Can Bring Your Business Down?  Read More »

Restaurant Management Software

How to Enhance Customer Experience at a Restaurant 

Restaurant Management ERP /

Customer service is the core focus of any hospitality business: Be it a dine-in restaurant, or a cloud kitchen, customers are a core center. Your services decide the success or failure of your restaurant, in which technology plays a vital role. Because of this many restaurant owners prefer Restaurant Management System to help them enhance their customer services.   According to Denny Meyer, the famous restaurateur, we are living in a service economy. We don’t pay $5 for a cup of coffee at Starbucks, but for the customer service that comes along.   Industry Leaders are aware of the importance of customer service. According to a survey by Catalyst, all the 200-person panels disclosed that enhancing their customer service by the end of this year is their goal.   Enhancing customer services effectively is possible if you point out the hurdles and work on them such as:   Difficulty in Understanding Customers  Success doesn’t come easy. Out of 200-person panels, about 46% revealed that it is hard for them to understand market trends and their customers as a whole. They can not segregate their customers into groups to target the right strategy. The rest said they do not have relevant customer data to form strategies and those who don’t know how to use that data to their advantage.   It is crucial to understand your customers well or you cannot cross-sell and upsell products. How will you deliver the service your customers expect if you don’t know when, what, and where an item was purchased and what possible factors driving those sales. It’s smart to implement a Restaurant Management System which gathers customer data and shares meaningful insights. One such CRM Software for Hospitality Industry is LS Retail Hospitality Software.   Is Your Current Restaurant Management System Enough?  One of the most common reasons for lack of visibility is the inefficiency of the technology a restaurant uses. Most of them prefer to have disparate systems for different purposes; separate software to manage finances, different software for taking orders, and a separate Restaurant Management System for loyalty programs too probably.   This approach not only is time-consuming, but it is very complex too. When you have so many applications working separately, it gets hard to achieve real-time visibility.   The only solution is to implement a unified Restaurant Management Software such as LS Retail ERP. It ensures real-time visibility into your business.   Get a Unified Restaurant Management Software for your Business   When you use the same platform to manage all your KPIs, you also get all your data managed within the same space. You don’t need to waste your time collecting and arranging data to extract meaningful details. However, this is not the case with a unified Hospitality Management System Software. All your online and in-store data is present on the same platform that you can access without any hassle.   With accurate data, you can easily identify your customers according to their last visit history, what they purchased, how much they rated your restaurant, or through which channel they tend to eat more. Overall, it provides a 360-degree view of your different customers.    This type of information helps develop excellent strategies based on current trends and your customers’ purchase history. For instance, you can track your customer’s order history and offer personalized menus as per their preference. Or you can create an offer they cannot resist. You can make them feel special with white glove services. For example, you can check if it’s your customer’s birthday and offer a special dessert to make them feel special. Or you can offer them a promotion you know they can’t refuse because it has been crafted just for them.   Not just that, with a Restaurant Management System like LS Retail Software Solution, you can optimize AI-powered analytics and reporting to find patterns throughout the vast data available. You can even make exact predictions about consumption and automate replenishment to save time. The best part is that this technology helps cut waste; you avoid overstocking and understocking.   Many restaurant Businesses are opting for Restaurant Management systems like LS Retail Software Solution due to their many benefits. This CRM Software for Hospitality Industry   Ensures all your data is stored, managed, and protected in one place i.e, Azure Cloud. It is suitable for every restaurant type. If you run a cloud kitchen, it will be the best Cloud Kitchen Management Solution.   For LS Retail Implementation, you can contact Trident Information Systems. With 20+ years of providing restaurant management services, we are now a Gold Microsoft Dynamics 365 Implementation Partner and LS Central Diamond Partner. Our dedicated team of professionals is at your service 24/7.  

How to Enhance Customer Experience at a Restaurant  Read More »

Restaurant Management System

How Does a Unified Platform Transform Your Restaurant Business? 

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To run a successful restaurant business, it is critical for you to provide excellent services while cutting costs. In worst-case scenarios, your hard work can go for nothing when you are not supported by suitable technology. Having a suitable Restaurant Management System plays a critical role.   Restaurant owners are inspired by seeing retailers making double profit with unified Restaurant Management Systems and hence decided to replace their loosely connected system with a platform providing all the business essentials at the same time.   They are now witnessing tremendous benefits that come by. Having Hospitality ERP Software and connecting all systems under the same umbrella provides more convenience and accuracy while saving a ton of your time. Yet some of them are confused about whether they should consider a Restaurant Management System or not.  We have compiled five reasons why you should get one as a restaurant owner:  Ditch Those Disconnected, Error-Prone Processes with Restaurant Management System  A few years ago, restaurants had to manage their operations with disparate systems which consisted of a separate billing software, a kitchen management system, vendor management, a reporting tool, business intelligence tools, and probably a few more restaurant management systems. No matter how advanced the system they would use, they still had to work on multiple systems which became prone to human errors.  However, this is not the case anymore, as they can optimize a Hospitality Management System Software that consists of every restaurant management essential on the same platform. Since everything is managed by one system, the data is also collected and processed in the same way. Therefore, they no longer need to depend on different Hospitality Software to extract information.  Get a Single Vision of Truth   Your business would witness a difference if all the departments of your restaurant were able to access the same data across the business. With LS Retail ERP it is possible that all the data is collected, stored, and processed in the same system, hence guaranteeing its accuracy and credibility. You and your staff can access the same information at the same time without having to phone one another for a certain report.   One fine example is Nik bakers, a cafe chain based in Northern India. They struggled a lot with accessing reliable data when needed due to their dependency on multiple systems. As soon as they switched their approach to a unified Restaurant Management System, they could see a difference.  Enable Updated Information to Your Guests   In various surveys, it has been noted that people agree to pay more for better services. This is especially important for an industry like Hospitality where customer experience is a priority. A unified Restaurant Management System ensures managing menus, prices, and offers centrally while synchronizing data at the same time.  CRM in Hospitality Industry collects data from different touchpoints and provides an insightful report depicting where the services can get better, how the discount mechanism should improve while also helping create loyalty programs. This is an absolute platform for restaurant owners to know their customers and provide them with customized services.   Hospitality ERP Software can ensure that customers feel welcome and heard. It allows connecting with your customers on an emotional level.    Deal with Just One Vendor   Having different systems is a pain and having to maintain them is a greater pain. You might have to contact different vendors in case more than one of your systems faces issues.   However, this is not the case with a unified solution where everything is available on the same platform, and you only rely on the vendor. The service provider only is responsible for your system’s maintenance and updates. For instance, LS Retail Software Solution enables the latest updates twice a year while ensuring you work on the latest version.   Do Not Spend Too Much Time on Staff Training   The hospitality industry experiences the maximum staff turnover throughout the business and having to train inexperienced staff constantly is a very time-consuming affair. Imagine you are training inexperienced staff for different systems across the business. It will eventually become a painful process.   However, you only have to train your employees once, even if they have to change shifts, they will still be able to manage in different sections.   With LS Retail’s Restaurant Management System, you can unify every business aspect under the same umbrella. This CRM Software for Hospitality Industry eventually helps enhance communication among employees while streamlining business processes. For instance, orders are automatically sent from the POS to the printing stations or KDS (Kitchen Display System) (Kitchen Display System) in the kitchen, saving your front office employees enough time to welcome more customers. If you are looking for LS Central implementation, you may Contact Trident Information Systems. We are a Gold Microsoft Dynamics 365 Partner and LS Retail Diamond Partner.  

How Does a Unified Platform Transform Your Restaurant Business?  Read More »