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retail erp implementation

Logistics and Supply Chain Management

5 Foolproof Methods to Optimize Logistics instantly!

Supplychain management ERP /

Today’s businesses are aware of how critical effective supply chain management is. Nonetheless, it is equally crucial to comprehend how outbound and inbound logistics procedures affect the supply chain as a whole. Your Logistics and Supply Chain Management play a huge role in how your inbound and outbound will turn out to be.  Inbound logistics entails tasks like the delivery of goods and raw materials from suppliers to a business as well as the storage and transit of those materials. To prevent production line delays, coordinating transportation from many suppliers and ongoing communication are crucial. While outbound logistics concentrates on procedures necessary to transport finished items to final consumers. Some of the difficulties encountered when carrying out outbound logistics procedures include preparing cargo for tracking deliveries, distribution of goods, and enhancing routes for quick delivery.  The effectiveness of the supply chain depends on the success of both outbound and inbound logistics. If handled manually, these operations can be laborious and complicated. Logistics and Supply Chain Management technology can be used in this situation.  To effectively manage both inbound and outbound logistics and easily meet consumer expectations, modern logistics systems that combine AI, machine learning, and numerous algorithms have become essential.  How Inbound Logistics and Outbound Logistics Different?  The movement of raw materials into the company’s manufacturing facility from various suppliers is a part of the inbound logistics process. It may also involve managing inventories as well as tasks like locating raw materials and storing and delivering materials that will be used in the production process. The flow of the finished product from the company to its customers is referred to as outbound logistics. It comprises tasks related to packaging, shipping and delivery, and customer support.  While outbound logistics concentrates on the interaction between the company and its clients, inbound logistics is more concerned with the relationship between the company and its suppliers. Outbound logistics is primarily focused on customer service and distribution of finished goods, whereas inbound logistics is more concerned with material management and production.  Overall, inbound logistics have a direct effect on the company’s manufacturing processes. Since the final product depends on the raw materials that are used, it also affects the finished product that is offered to the clients.  Any inefficiency in the incoming logistics processes would result in delays in the delivery of goods and a halt in production, increasing losses and resource waste for the company. The best way to deal with the delay is to engage a Logistics and Supply Chain Management software such as D365 Transport Management were the   How to Optimize Your Inbound and Outbound Logistics?  Businesses may now more easily improve their outbound and inbound logistics operations thanks to Logistics and Supply Chain Management technology such as ERP for Logistics and the variety of possibilities it provides. The objectives are to improve productivity, reduce costs, and make processes run more smoothly. The following strategies can be used to optimize inbound logistics:  Encourage Logistics and Supply Chain Management Automation  The procedure can be automated by choosing ERP for Transportation that tells the best delivery routes utilizing intelligent route optimization software that uses analytics, machine learning, dynamic routing, and GPS tracking to give you the best options. Monitoring inbound delivery fleets, product unloading, and in-plant activities can assist in increasing efficiency and saving the company a ton of time and money by following schedules.  Using Logistics and Supply Chain Management Software  A company can keep up with the market environment for freight costs and other dynamic aspects that can negatively impact inbound operations with the use of Software for Transport Company. Businesses can save a lot of money by keeping up with the dynamic changes in the logistics sector and by having an appropriate awareness about the going rates as opposed to only adhering to the prices given by various suppliers.  Boosting Customer Experience   Today’s customers want complete transparency of the transportation processes involved in their deliveries. Businesses may give their customers pertinent information and track the progress of their orders at every stage by streamlining the inbound logistics operations.  An innovative, cutting-edge Logistics and Supply Chain Management software would enable the company to plan its production and ETAs properly, ensuring that there are no inconsistencies in their customer communications.  Build Strategic Relationships with the Third-party Vendors  To maintain effective logistics operations, it’s critical to develop strategic connections with ERP for Logistics Company providers, carriers, and suppliers. This can be accomplished by evaluating each company’s performance concerning important factors including on-time, complete deliveries, pricing schemes, the number of goods, business requirements, and other shipping activities. Businesses may keep track of these elements, identify which third-party providers are having what effects on their operations, and negotiate shipping rates using sophisticated logistics management software.  Enhance Communication   Effective communication techniques must be implemented since outbound logistics procedures include numerous stakeholders to guarantee that the movement of products proceeds as planned.  Constant communication with delivery drivers and warehouse management enables quicker decision-making and explains any ambiguities along the way. Logistics and Supply Chain Management systems also enable companies to track the locations of delivery vehicles and improve routes, ensuring greater transparency.  Logistics is one of the heaviest and most impactful assets a company has. They keep the supply chain flowing. Disruptions in logistics can cause delivery delays, unhappy customers, and an overall slowdown of a business. To prevent this, businesses must employ Logistics and Supply Chain Management software like Dynamics 365 for Finance and Operations. If you are looking to get TMS Software, Contact Trident. We are a D365 Gold Implementation Partner and LS Retail Diamond Partner.   

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Restaurant Application

Happy Staff Is the Secret Ingredient for High-Profit Businesses  

Restaurant Management ERP /

One of the main problems facing the hospitality sector right now is high staff turnover. The National Restaurant Association’s most recent State of the Restaurant Industry Report found that 78% of restaurant owners claimed they didn’t have enough workers to meet customer demand and 75% indicated they were more than 10% understaffed. In addition to lowering the restaurant’s average level of service, a high staff turnover rate increases the costs associated with finding, hiring, and training new workers. Although there are many other factors contributing to this issue, including a high proportion of students employed in the sector and high levels of seasonality, it is also true that many business owners in the sector might be doing more to retain talent. There are many ways to retain your staff. The most basic thing you can do is employ an agile Restaurant Application.  Hospitality Management Software like LS Retail Restaurant Management System provides a unified platform consisting of robust tools and centralized data. It impacts the productivity of your staff and adds to the smoothness of your operations.    Here are five suggestions to assist you in keeping your restaurant’s personnel motivated to work there.  5 Ways to Keep Your Staff Happy  Teamwork Plays an important role in maintaining a healthy flow of operations in a business environment. Given below are some tips to keep your staff happy and motivated.   Built Team Spirit from Top to Bottom   Having a team spirit is very important to avoid unnecessary mistakes, bottlenecks, and disputes. If your staff doesn’t feel happy with where they are right now, they will probably switch to a better environment. There are a lot of steps you can take to improve the situation like organizing a team spirit day where your staff plays fun games, enhancing team spirit, and most importantly, getting to know each other better.  Or you can organize a trip for everyone to do some activities together. Or celebrate a milestone achieved by the employees. You can either throw a party or at least cut a cake to cherish their success.  Before adding a new dish to the menu, you can ask them to taste it first and ask for their opinion about the same. There are many ways you can boost their team spirit.   Reinforce Employees with Modern Restaurant Application   If you believe that not upgrading the outdated Restaurant Application will save you money, you are gravely mistaken. Nothing is more annoying than trying to do a task quickly and to a high standard while using broken instruments. An antiquated point-of-sale system that gets stuck or creates tickets slowly may reduce table turns while also irritating guests who are in a rush. An ancient fryer that the kitchen crew can’t rely on may wreck the lunch rush. Invest money in the newest Point of Sale System and constantly check with your employees to see if any of the tools they are using, both in the front and in the back of the house, are insufficient or outdated. Just keep in mind that any money you spend on a Restaurant Application to assist your staff—such as a Restaurant POS System that can swiftly take orders at the table—should be considered an investment in enhancing the quality of your customer service.  Appreciate them for a good job  Studies have shown that people are more driven at work when they feel valued and appreciated. Teams with the highest levels of engagement experienced 59% less turnover, according to a recent survey from an organization that has earned the Great Place to Work  certification. Constructive feedback makes employees happier, more motivated, and more willing to put in the extra effort. Many workers genuinely believe that having a sense of value at work is more effective than getting money! You can also save their progress in your Restaurant Application where you can even manage their talent and assign them jobs as per their interests. Furthermore, there are numerous ways to express your appreciation to your staff:  Consistently express your appreciation to your team for a job well done, such as when a hectic shift has gone very well, when sales targets have been met, or when a worker has handled a challenging issue with professionalism.  Thanks are important. Has a waiter agreed to a last-minute shift change to meet the demands of your company? Did anyone forgo a break to assist in the rush? Be sure to recognize their effort and express your gratitude for going above and above.  Give them room and time to unwind. Establish a break room with a coffee maker, complimentary light snacks, and a water dispenser so that your team can recharge and rest before heading back to work. This will make them more motivated and at ease.  Provide Ongoing Training   Make sure to instruct new employees on your company’s values, rules, and policies. There should be no end to the training. Even though the onboarding process is crucial, you shouldn’t let your employees’ education end there. Give your employees access to professional development opportunities; they’ll feel appreciated as part of the team, understand that you care about their development, and, as a bonus, they’ll bring new skills to your company. Nine out of ten restaurant managers, according to NRA data, began their careers as entry-level employees; therefore, investing in the professional development of your staff is an investment in the long-term success of your company.   Furthermore, training is even more important for existing employees if there is a new update in your Restaurant Application. Thus, keep them updated with the latest technology.  Allow Your Staff to Officially Communicate Via a Common Channel   Professional boundaries and morale can be easily destroyed by unclear communication and misconceptions. Why does he constantly get overtime assignments? I requested a vacation two weeks in advance, so why did she get time off when she only requested it yesterday? By putting in place systems that allow for direct, open communication between staff and management, you can reduce the likelihood of complaints

Happy Staff Is the Secret Ingredient for High-Profit Businesses   Read More »

5 Guaranteed Business Suggestions 90% Restaurants Underlook but the Top 10% Don’t 

Restaurant Management ERP /

Restaurant Businesses are thriving around the world. However, only a certain percentage of them make it to the top. Have you wondered why? What different do they do to reach that level? How did a once-newborn business reach the pinnacle? Of course, the quality of food matters, but is that it? Is it enough for a restaurant to touch the sky? No. Their strategies, Restaurant Management Software, business environment, the attitude of staff, etc. are all that make a difference.   The hospitality industry has been among us for several decades and is expected to stick around and grow. Therefore, there are exponential opportunities for a restaurant to grow. You just need to know where you are lacking and what these top 10% of restaurants do that you don’t. Study their journey and implement whatever you can in your business.   This blog is all about the top 5 factors you underlook but can boost your business and make you one of the top 10% of restaurants making the most money.   Get a Suitable Restaurant Management Software   This is the most obvious and basic thing that successful businesses do but many businesses overlook it. To save a few bucks, several restaurants choose to work in silos which adds to their complexities instead. They do not realize how much of their potential is at stake if they work on disparate systems instead of Restaurant Management Software. It is recommended to choose a unified Restaurant Application that provides all the basic and advanced necessities on the same platform. Make sure your Hospitality Management System uses the same data center, so you don’t spend hours finding the relevant data. A unified system can do wonders for your business. Restaurants such as Hard Rock Cafe, KFC, Haldiram’s, Tokyo Sushi, etc. use a unified Restaurant Management Software called LS Retail, an extension to Microsoft Dynamics 365.   Investing in the Latest Technology  Implementing the latest technology is one of the most common things the top ten percent of successful businesses always consider. Since they must manage many tasks while cutting costs, they prefer automation. They installed a Restaurant Management System which updates automatically where no maintenance and upgrade is required by the team. Instead, everything is managed by a third-party service provider. For instance, KFC has implemented LS Retail which is a unified Restaurant Management Software providing a set of tools customized to target their needs. The upgrade and maintenance are managed by the implementation partner and the data security is taken care of by Microsoft Itself. Being hosted on Microsoft Cloud Azure, they do not have to worry about viruses, threats, and malware.   Contactless ordering and Billing  The contactless trend increased during COVID which encouraged contactless technology such as Point of Sale Software. Businesses such as Haldiram’s (with a net worth of $100 million) offer faster and more accurate services using this Restaurant Management Software. A POS is not just limited to taking orders and bills, but also managing their inventory, purchasing and supplier management, and managing customer loyalty. Many businesses don’t realize it, but it can help them in the long run, just like Haldiram’s.   Getting Accurate Insights   This is one of the most undervalued aspects of most businesses, but enterprises make full use of it. They rely on analytics tools such as Power BI, which collects customer interactions from all the touchpoints to turn them into actionable reports. These reports help them to make master strategies such as loyalty programs, deals, offers, coupons, changes in restaurant policies, etc. These insights also help in connecting with the customers emotionally; when you remind them what they ordered last time and how much they appreciated their feedback, the customer feels being cared for. This is when it becomes a great opportunity for restaurants to drive the most reliable promotion tactic i.e., word of mouth by their customer.   Empowering Staff with Devices   It is no shock that the hospitality industry faces the highest employee turnover rates. A successful business retains its staff and keeps them motivated. Giving them handheld devices connected with your Restaurant Management Software will save a lot of their time and keep them motivated. They can work to their full capacity and will have enough energy to greet each customer with enthusiasm.   There is a reason why some restaurants make it to the top 10% and the rest don’t. They just don’t ignore the underlooked aspects of the business. They get the best technology in their reach, utilize their data, avoid silos, invest in the right Restaurant Management Software, and so on.   Successful businesses such as KFC, Barbeque Nation, and GO Grill use Microsoft Restaurant ERP Software, which is also known as LS Retail. If you wish to implement LS Retail Software Solution, Contact Trident Information Systems, a Diamond LS Retail Partner and Gold D365 Partner.   

5 Guaranteed Business Suggestions 90% Restaurants Underlook but the Top 10% Don’t  Read More »

eCommerce Website Software

9 Hacks to Ensure Your Customers Get the Best Online Shopping Experience

eCommerce /

Online shopping is booming now. For a couple of years, when lockdowns were prevalent, people solely relied on online shopping, which as a result, made them succumb to the ease of it. If you, as a retailer, are still not on any eCommerce platform, you should consider getting into one. Due to this elevated trend, retailers are finding innovative ways to provide the best online shopping experience. Being entirely based on technology, you must employ suitable software. It would preferably be a Unified eCommerce Website Software.   To stand out in the market, you must ensure the maximum comfort possible for your customers on your part. Provide exciting offers, deals, and discounts. Make them feel special. Show how much you care for them. Don’t let them hover around scrolling through irrelevant products. instead, suggest products they are most likely to purchase.   Keep customers happy with a smooth online experience. This is only possible if you apply robust eCommerce Website Software. A solution that manages the entire process on the same platform because using different systems will only cause delays, and people these days are the most impatient. Our research team has found the top 9 hacks ensuring your customers get the best online shopping experience ever!   #1 Make Sure Your Customers See the Relevant Products Only (an eCommerce Website Software can Help)  Customers have the shortest span of patience now. Make sure they see relevant products fast. Don’t let them waste their time scrolling through things they may never buy. In this case, using Software for eCommerce Website helps. You can even encourage them to buy combination products (cross-selling). This is what Amazon does, it suggests shoppers a combination of products that go hand in hand at the bottom of the page. You can also create a separate section on the screen suggesting the best combinations people are frequently buying. This trend becomes even more prevalent during a sale.   #2 Your Site Should Load Fast in Both Mobiles and Computers   Nothing is worse than frustrated customers. Imagine them having every item at the best price in their cart. However, the site is filled with various glitches, and your customers often get stuck during the checkout. When your competitor’s website loads fast, and it takes double their time to shop on your site, you have an increased risk of losing customers to them. Employ a suitable eCommerce Website Software that hardly needs to be looked after, like LS Retail. It requires no-low maintenance, automatic updates itself, and no specific team of experts to take care of the software. This way, you can free your IT team, and engage them in developing a faster and better-quality website.   #3 Show How Much You Value Your Customers   Your customers would want to come back again-and-again to your site if you treat them like a king. Carefully observe their previous transactions and understand their patterns. See how they prefer to spend and what their habits are. Also, notice what they didn’t purchase, why so? and how to improve the situation. You can either engage your team to do it manually with some tools if you have a small client base. Those with a massive client base must deploy Business Intelligence Services. For example, LS Retail eCommerce Website Software supports a robust tool called Power BI, that collects historical data, scans it, understands customer’s actions, and provides insightful reports. You can use these reports to:   Categorize Your Customers  You can categorize them into levels, e.g., Bronze, Silver, Gold, and Platinum. Each of them should be entitled to certain services where they can get cashback, discounts, free shipping, etc. You can also flexibly change the services in each segment time-to-time, for example, suppose gold customers are entitled to 10% off on a tank top, seeing 20% off if they buy a tank top with a shirt and pant in the next month, will encourage them to purchase more. This will keep them excited about new upcoming offers. Furthermore, this will also encourage other customers to try getting into one of the categories and enjoy the benefits.   Offer Reward Points   You can also provide reward points to valuable customers and allow them in their next shopping. This will work as equivalent to a cashback for them.   #4 Allow Them to Easily Contact You   Nobody has enough time to google your contact details, Display your number at the center of your eCommerce site. Sometimes your customer service executives are way too busy to handle all the queries. So, you can also allow AI-based or human-based live chat options, or an amalgamation of both. Make sure you use an eCommerce Website Software that provides live chatbot options within the same platform. For example, LS Retail offers an AI-based live-chat-bot option, so your customers never go unattended at any time of the day.   #5 Let Customers See if the Inventory is Available or Not  If you are selling a tangible product, make sure your customers can see its availability in the early stages. There is nothing more frustrating than finally finding the right sized dress/ shoe and finding it backordered or having “the item is not eligible for delivery in your area” notification. Having an eCommerce Website Software managing everything on the same platform helps.  #6 Use Color Psychology   Carefully design the color scheme of your site. Many big brands use triggering color schemes in their eCommerce sites. For example, brands color the “check-out payment” button in green. Green usually signals “let’s do it” or “positive”. It also stands for the green signal in traffic lights.     #7 Upload Good Quality Photos/ Videos with Thorough Descriptions   Make sure your customers get the right vibe of the product they are about to purchase. Upload HD-quality pictures of the item. You must also include a video description of the product and directions to use it. In addition to it, ensure you give a thorough description of the product so the customers can get a fair picture of the item.   #8 Connect all Your eCommerce Platforms  Most online retailers these days don’t limit themselves to

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Consider this Before Expanding Your Business Boundaries to a Different Country

Retail ERP Software /

With intense competition all around the market, various businesses are scaling and trying to expand their boundaries outside their current country. It not only gives exposure to your business but also helps engage new customers with your business. It is best to implement a Retail ERP Software from suitable Retail ERP Implementation Partner.  With the correct information, technology, and tactics, you can thrive in the international market. Having a unified commerce solution can open doors you did not even know existed. With Artificial intelligence, you can data, based on which the future of your venture depends.   This is especially complex for small businesses to go global. Getting deep insights into their business, targeted market, and consumer behavior are necessary. We have compiled a few tips to help you establish your business internationally with more ease.   Understand Your Market  If you have noticed tourists demand more for your services or products, you may first understand the driving factors of this behavior, also if your business would flourish in their home countries. Thoroughly research your target market, see if there is a gap between your product and the market. What is the demand like, also check the factors causing lack of demand? You may also want to look up to the trends impacting demand for your product.   Identify your target customers and understand their engagement with their favorite brands. Visit the county if possible and gain first-hand insights into how the market may impact your business.  Create Localized Strategies   As soon as you figure out the country you want to expand to, it is time to create relevant strategies. You have to be very strategic since this might become a more complicated process due to differences in location, currency, culture, regulations, and so on. You might have to tweak your offer a little to suit your international target audience.   You may as well connect with the local advisors and listen to their sayings in this. Let them help you create the best fit for your brand with your target audience. Employ local talent familiar with your culture, and then present their ideas to find the best ways to engage more customers with your brand. You may also consider if partnering with the local brand would help you gain a foothold in the market.   Pick Your Location  After picking the preferred country, creating strategies, now it is time to choose the ideal location. Conduct thorough research to completely understand the locality and look at the area from the user’s eye. Now, what does “looking through the user’s eye” mean? Identify if it is easy for your audience to reach you? If you are thinking of establishing a store, explore how many people pass through the preferred location in a day and whether they fit your demographic.   In the case of deliveries, check if it is easy for you to deliver easily, or do you have to push an extra to get it done? If you run home deliveries, go through the road maps and check if the routes are favorable, i.e., make sure the routes follow an effortless network with your warehouse, store, and target areas.   Make Sure Your Software Favors Your Business  You are thinking of expanding your business to international boundaries, in the near future, you may see yourself expanding even further. You need the right software to support your current and future business needs in every country.   Make sure your technology delivers the product in detail in the customer’s language and lets them pay in their currency. You may also want to boost your employee efficiency. The best way is with a unified commerce solution that unifies every business aspect under the same umbrella, i.e., financials, POS (point of sale), inventory, or kitchen, it connects everything under the same platform.   Your technology must help you adhere to the regulatory requirements of the locality. For instance, if you want to expand your company to a fiscal country like Russia, you need your equipment to adhere to the country’s certification standards.   Engage Locally   You may already have access to the digital tool to expose your product across the globe. Mobile apps, the internet, and social media provide an excellent platform for your product to read different customers internationally.   Create loyalty programs, think of new activities to engage more customers in your brand. Present your product complementing the local aesthetics, in the local language, currency, culture. Develop a hunger for your brand among the targeted audience. Extract their data from the social media platform to understand their engagement and the factors drawing them.   Expanding your business to different borders brings excitement, thrill as well as challenges along. You need the right data, technology, and strategies to thrive in the international market. A Retail ERP Software like LS Retail can tremendously help your business in the journey. If you are looking for a Retail ERP Implementation Partner, you may contact Trident, we are the gold implementation partner.  

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Tips For Rapidly Expanding Brick and Mortar Retail Businesses

Retail ERP Software /

According to Grant Thorton, e-commerce in India is expected to be worth US$ 188 billion by 2025. Despite having e-commerce contributing to a large part of our economy, there are still masses who prefer to purchase products offline in India. Many seek assistance of ERP Software for Retail from suitable Retail ERP Partner. According to the Economic Times, Nykaa has decided to triple store count in retail expansion. It operates as an e-commerce platform selling everything from global cosmetic brands to jewelry. However, Indian consumers still want to purchase products offline.  Certain issues come along with offline stores.   Customers might visit the shop and find the item they want missing.   Managing an offline establishment requires more labor.   Standing in long queues can infuriate customers.   Digital disruptions might hamper operations.   Inability to meet evolving customer expectations.   Poor internal communication.   Brick and Mortar stores need a lot more labor than e-commerce. Therefore, rapidly expanding businesses need to seek technological assistance. It is recommended to implement a ERP Software for Retail Like LS Retail. It offers a suite of all the tools required to run a retail business. Integrating everything under the same platform boosts synchronicities and a smoother business flow. For instance, integrating your website with CRM (Customer Relationship Manager) can help you understand trends better.   Allow Customers to Check Product Availability Online   Consumers are drawn where convenience is more prominent. Just imagine how frustrated a consumer can get if he drives all the way to a shop and finds the essentials he wants missing? It is important to enabling product information and availability online, so your customers save themselves time and labor. Additionally, retailers may integrate all touchpoints and allow customers to place orders online while collecting the item right on their way.   Enable Contactless Payments   Allow your consumers various payment options like debit, credit, mobile payments, and so on. Enable quicker and easy payment options to shorten queues while making cash handling the lead of their concern while checking out. And such transactions are even safer. Retailers may also enable self-check-out services at the counter and help themselves while freeing store staff. This way customers unburden the staff allowing them to focus on other activities like helping other consumers find a product or guiding them through product instructions or simply greeting them at the entrance.   Personalized Services for Customers   Track each transaction with customers, understand their spending pattern, and create customized services for them. You will need AI-based technology like the one LS Retail ERP Software for Retail offers to extract data from different touchpoints and generate comprehensive and actionable reports. This data is essential for creating personalized offers, deals, and promotions while making it one of the best ways to penetrate customers’ emotions. Delighted customers refer businesses or products to their friends, families, and acquaintances thus driving a robust referral promotion. Word of mouth is the most effective and cost-efficient promotion method; studies have shown that a person is most likely to purchase a product referred to by someone known rather than following an advertisement.   Enable product Information on handhelds  Enabling product information on handheld devices empowers store staff and extracts all their efficiency. They can locate each item anywhere in the store without having to hunt for it. They can organize item placements according to demand, size, and other features. Targeting and discarding expired products becomes a piece of cake. Since the staff is less burdened, they can shift their focus on other prominent tasks such as helping customers out, organizing inventory, and other manual tasks.    Avoid Overstocking / Understocking   Having an integrated system that offers a 360-degree view on inventory in the shape of insightful reports. With ERP Software for Retailers, you can track each item, its durability and easily discard the expired products. Additionally, they may also predict demands and make purchases accordingly. These insights can work wonders for inventory planning.   Adopt a Unified Communication Platform   One thing that bothers them most in multi-chain businesses is communication. LS Retail, ERP Software for Retailers ensures a unified platform that connects all the departments in an organization, such as sales, marketing, and IT, etc. Allowing your employees free flow of communication is not only time-consuming and labor efficient but also saves a lot of confusion in an organization.   Since the competition in the retail industry is cutthroat, retailers have to find a solution that covers all their business needs while optimizing their resources. LS Retail is one of the most prominent B2B ERP Software for Retail having eligible implementation partners such as Trident Information Systems, the Gold Retail ERP Partner of LS Retail. Contact us for further information.  

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Give Holiday Shopper the Best eCommerce Experience Ever

Retail ERP Software /

As the festive season arrives, it brings boundless joy, parties, and massive opportunities for retailers to strengthen their bond with the existing and new customers. This is the time when retailers can reinforce their eCommerce availability most probably with an ERP software for Ecommerce, since shoppers are predicted to make 65% for their purchases from eCommerce platforms.   Indeed, they are going to purchase from the tangent store as well, as eCommerce cannot provide the striking display, employee suggestions, live inspection, etc. that physical stores have, still shoppers are most likely to purchase items online. Therefore, retailers need to use every facility at their disposal to ensure an excellent eCommerce shopping experience.   Retailers must use an AI-based Platform to optimize their resources. One of the most common questions during the festive season is going to be “where is my order” and agents need to be as quick as possible during the heavy customer traffic. 19% of their time is dedicated to looking across an enterprise’s content sprawl or asking other officials to help them with the data.   This situation must be avoided, or else the customer might cancel his order and look for the services elsewhere. We have accumulated a few tips to enhance the eCommerce shopping experience.    Reinforce Your Workforce with the Right Tools and Support   As more customer service agents are working from home, they need the right tools and support in order to maximize their efficiency. In fact, 42% of remote workers claim that their efficiency is directly proportional to the system they have been provided. As holiday shopping ramps up, they need to be quicker and more efficient with the growing customer traffic. Easy access to the relevant data will do the job.   Customize Data-Based Recommendation   Your eCommerce storefront might be more convenient than shopping in a tangent store, yet it cannot offer the aesthetics of a brick-and-mortar store such as employee assistance, real touch inspection, and signage. Therefore, you have to make sure they come across the products that are right for them. Use all the features at your disposal to provide a 360-degree view of your customer using a unified database. You can then use AI (Artificial Intelligence) platform like the one LS Central offers to create exceptional shopping experience, real-time inventory tracking, order tracking, deals and offers, etc.   With cloud-based technology, you can suggest relevant products not only based on the shopper’s history but also current trends among other shoppers. With the help of data mapping, the system algorithms “learn” and modify according to this data while ensuring more precise decisions.   Offer Multiple Platforms for Shopping  Customers these days are busier than ever, which drives the need for e-commerce convenience. Most of them do not have enough time to go to the store and purchase items every now and then. Hence, they look up to eCommerce platforms as an alternative: social media, websites, and third-party apps. Allow different shopping platforms, and do not forget to integrate them for smoother operations. Allowing multi-channel integration using cloud technology can access and read customer data more swiftly while generating insightful reports.   Leverage employees on placing orders wherever and whenever they want: be it while computing to the office, chilling out with friends, or even in the middle of a party. The options should be available.   Keep Mobile Shopping Experience a Priority  Having an eCommerce site is not enough to attract sales. Retailers must focus on the convenience of mobile phones. Mobile sure draws sales, but that does not mean people will stop coming to the physical store: they were shopping offline, and they still will. Many consumers choose e-commerce due to the risk of product unavailability at your store. You have to make sure your site can handle the waves of customers marching its way, especially during the festive period. It must work well on mobile, as well as let you track inventory and sales across all the channels. A unified system like LS Central optimizes the same database for all locations while ensuring transparent and real-time data of all the products you have.   Deliver Flexible Options   Last but not least, allowing shoppers delivery options play a huge role. In the case of online shopping, shoppers want their deliveries handled either quickly or cheaply, but most preferably both. However, according to some research, customers would rather prefer free over quick delivery. Most of them would even wait for 3-4 days in case the delivery is free. A unified ERP software for Ecommerce can take care of that.   During the festive season, home delivery is not the only thing that customers want. Ensuring flexible options on purchase and return of a product could make a massive difference.  To get an end-to-end vision of all sales, inventory, and business overall, businesses need a Unified Commerce System like LS Central that uses the same database for all the channels. If you are looking for an LS Retail Implementation Partner, contact Trident.  

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Your Retail System Might Ruin Your Holiday Season

Retail ERP Software /

Festive season all over the world brings excitement as it marks family gatherings, vacations, home-cooked food, and lots of shopping! Despite distinct geographies, customer preferences, and socioeconomic factors, India stands united in its cohesive obsession with binge shopping. First is Diwali sales, and then comes the Christmas offers. Customers shop like crazy during this time. Credits to Amazon Great Indian Festival sales, Myntra’s end of the reason sales, and Flipkart’s festive dhamaka days sales that give enough and even more reasons for shoppers to splurge.   For retailers, this period brings both excitement and anxiety together. On one side, this is a golden time to fetch the biggest catch, and on the other side, it puts their retail system, strategies, customer services, supply chain, technology platforms to a test. They must use a ERP Software for Retail to ease the situation.  This time becomes the most difficult for the retailers still working in silos. Since several retailers in India are not used to a mindset of investing in a unified platform to ease their burden but spend more on the on-premise infrastructure till it wears out, retailers have to go through tremendous pain during this time. Often it has been observed in shops without an integrated platform that fails to accurately forecast demands, they end up suffering losses they could have prevented.  Given below are some of the most common issues with soloed systems followed by their way-outs.   #1 Inability of Your Current Technology to Handle High Transactional Values  This is a nightmare-ish issue a company could face. However, retailers are not unfamiliar with it. Some research has shown that 96% of retailers have faced this disruption over ten times across the previous three years. Reasons may include network disruptions, third-party outrages, human errors, etc. However, the most common reason is disconnected legacy software systems. The patchwork of different technologies and functions added over time causes downtime of the system.   The Solution: As a solution, retailers should look forward to replacing their complex and hard-to-maintain siloed system with a unified software solution such as LS Retail. A unified system covers the entire business under a single platform leaving no space for communication-based disruptions caused by a lack of communication among different systems. To add up, a single provider is delivering this technology while ensuring complete support, quicker and simpler management.   #2 Inability to Figure Out the Exact Part of Your System that Goes Down  This issue can again arise due to aging and disconnected systems failing to communicate with one another. These systems are often so old they refuse to coordinate with any new system but with the now broken / unsupported hardware, such technologies are most likely to put a strain on your current system while hampering your day-to-day operations. On top of that, a system fails, it becomes extremely hard to identify which IT stack it was. How are you supposed to identify which part needs repairing?   Solution: Retailers do not have to invest in unreliable distinct system integration that hampers their smooth business functioning. Instead, it is time to spend on future technology that will not fail them. Sticking and repairing their old system and hoping for it to not fail them when they need it the most is irrelevant.   Retailers have spent years not investing in the modern technology but fixing the old one until it “works.” However, the good news for retailers is that the modern, unified commerce technology platforms are not as costly as they might guess, and they deliver a faster ROI. There are businesses like Gallo Clothing that use LS Retail and have not faced issues since.  #3 Inability to React Quickly to Customer Demands  One of the major causes of this issue might include the unavailability of stock. They are hugely damaging their bottom line. A study by IHL Group – global research and the advisory firm found that retailers miss out on about USD 1 trillion in sales only because of unavailable items. While almost one-third of shoppers turn to Amazon and other eCommerce platforms. Many retailers admitted that the reason behind these out-of-stock scenarios is their outdated technology and the reasons majorly contributing are:   Limited view on their inventory  Unreliable data  Shortage of data analysis tools and accurate forecasts.   Solution: Weekly or daily reports are not relevant in today’s scenario, especially during the festive season. You need a real-time view of your data so you can track your stock, sales, and customers throughout your retail chain.   You can get real-time data availability with a single software environment consisting of your financials, warehouse, admin, inventory, CRM (Customer Relationship Manager), POS (point of sale) system, and so on. You can track sales, productivity, and stock in real-time and bring those hour-consuming replenishments to a few minutes.   Keeping the above-mentioned points in mind we can conclude that working in silos is not the best idea. It might not handle the festive pressure well. System disruptions hamper business operations and might even cause losses. The situation gets even trickier when you cannot even figure out where the issue lies. Additionally, the system is most likely to bun inefficient for handling rapid customer transactions. The best possible way out is to get a unified software solution like LS Retail a Retail management software India. It offers a set of tools required to manage a retail business. Trident Information Systems is a Gold LS Retail Implementation Partner. Contact us for a demo. 

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5 Retail Strategies to Gratify Customers in 2022

Retail ERP Software /

After such a crazy year where new challenges sprung and never spared a single industry, we are finally on the verge of 2021. With a new year comes new challenges, and businesses need to adapt to stay prepared already. With a unified technology like LS Central Software Solution, retailers can get a smooth pass-through challenging time.   In today’s scenarios where you can expect anything uncertain happening suddenly, retailers may bump into various Obstacles in 2022, such as:   Keeping up with rising customers, where customers expect smoother and customized services.   Difficulty in finding the right technology for your business.   Losing loyal customers to the competition.   Keeping up with labor shortage and optimizing existing staff’s efficiency.   Difficult internal communication among different departments for e.g., difficulty in communicating the inventory requirement to the warehouse management.   Poor decision-making due to lack of demand forecasting which later leads to overstocking and understocking.   There is a motto in any business “Customer is the king” while keeping them on a pedestal. The customer must be satisfied with a service, or else they may jump to the other brand in a heartbeat. With customers being so moody and becoming high maintenance, retailers need similar technology to keep up with the same.   Keep Customers Satisfied in 2022   The year 2022 brings new challenges as well as new opportunities: a fresh chance to satisfy customers. We have compiled five strategies to keep your customers intact with contentment.   Contactless Payment   Omnichannel experience  Personalized promotions, deals, and offers.   Self-Checkouts  Staff Efficiency Optimization   Allow Contactless Payments  These days, hygiene has become an even bigger requirement. Contactless payment options not only deliver more convenience but also help comply with the social distancing norms. Contactless payment includes anything other than cash, be it debit, credit, UPI, etc. Allowing mobile payments and Wireless payment options adds to customer ease.   Deliver an Omnichannel Experience   Customers these days have become highly unpredictable and moody, demanding smoother ordering and payment options. They incline more towards the brands that can offer enough flexibility to place orders and make payments anytime, anywhere. Let the customer connect your business through various touchpoints like apps, websites, third-party applications, and so on. This way, you can reach more customers who have limited access to either of those platforms. Additionally, unifying all channels also cuts complexities and streamlines the entire journey for the retailer as well.   Offer Personalized Promotions, Deals, and Offers   Different customers feel differently about a product. You have to understand this algorithm and offer personalized promotions, deals, and offers. Seek a powerful AI-based technology for this i.e., a technology that keeps tabs on every customer transaction and understands their habits, spending patterns, likes, dislikes, and other relevant data to make customized deals and offers.   Everyone loves surprises: you can also offer a surprise basket consisting of your new launches or a basket full of a combination of products at an attractive price. This strategy is helpful in reaching your customer’s heart since you make them feel special and belonged, they connect emotionally to your brand, and may even refer your store to others.   Bust Long Queues and Allow Self-Checkouts   With technology advancing rapidly, customers’ patience is dropping at a significant rate. Making them stand in long queues can be a risky affair. Thus, retailers have no choice but to deal with it smartly. Allowing self-check-out options ensures speedy transactions and free floor space. This feature is especially important during the festive season, where retailers are packed with a massive crowd. Some customers would rather drop everything as it is at the store, and leave as soon as their patience runs out. It is a risky situation where the only person benefiting is your competitor.   Optimize your Staff Efficiency  Reinforcing your staff with the efficiency of optimizing equipment like a Cloud POS solution can help provide greater customer satisfaction. If a customer has a tough time finding a product, one of your staff members can quickly locate it via his mobile device. With a POS, your staff can communicate with different departments more efficiently while cutting the computing time. Inventory can be stocked at the store already before running out. Moreover, maximizing your staff efficiency can bridge the gap between labor shortage and your business.   A unified software solution like LS Retail Software Solutions can work like magic. Being backed with an AI-Based technology, you can track customer behavior, create personalized deals, and offers, forecast demand, and manage inventory better. A cloud-based POS enables a 360-degree inventory view. If you are looking for LS Retail implementation, contact Trident Information Systems, we are a LS Retail Gold Partner, backed up with more than 150 technical resources. 

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How to Cut Costs Using Unified Restaurant Management Software?

Retail ERP Software /

In an industry that is dynamic as well as low margin, it is important to track your food costs. Various restaurants suffer food wastage because of a lack of proper technology and proper cost-cutting techniques.   As the restaurants get struck by the massive competition, limited seating, and rising price of the ingredients, they need to optimize ingredient usage, buying, and cutting wastage.   An ideal Restaurant Management Software helps manage raw ingredients, spillage, menu prices, and food wastage while assisting the ways to minimize wastage. LS Retail is one such software that delivers a comprehensive set of tools and functionalities to help entrepreneurs run their business optimally while minimizing waste.   In the food and beverages industry, food costs are a major expense. An excellent restaurant management software like LS Retail helps you connect sales, inventory, and kitchen within the same platform while delivering everything you need in a unified manner.   Such a platform delivers complete transparency over your inventory and synchronizes inventory to recipe management. You will automatically receive notifications when you need to add a new inventory while subtracting the items already exhausted. Some software offers enough flexibility to adjust inventory on phones to remove some items that fall from the jar, spoiled meat, rotten vegetables, and so on.   Manage warehouse inventory like a piece of cake with automatic inventory tracking. Track where your inventory is headed. Check if the space is properly optimized so you can adjust more of it in there. Keep the environment favorable to increase the durability of your items. Apart from this, other ways help you cut food costs.   Manage Your Yield   An ideal yield management software enables you to know the actual yield of an ingredient; how much of the total ingredient is being used. For Instance, if you need 5 kg of meat to cook a dish, not the whole 5 kg is going to be used, the bones might get discarded in the process. Yield management computes the exact quantity of the stock that will be used and based on the same, it updates the inventory. It further eliminates the risk of over-ordering or under-ordering while reducing restaurant costs.   Keep Tabs on the Variations  Variance is another essential aspect that plays a massive role in cost-cutting. An ideal restaurant management system can make it easier for you. The variance is the difference between the actual ingredients consumers versus the ideal food costs. A variation of 3-5% is acceptable. However, any variation above that is a matter of concern. To cut food costs, regular variance monitoring is necessary. You can identify the source of high food costs while bringing down the overall restaurant costs.   Standardize Recipe and Cut Waste    Having a restaurant management system that standardizes your recipes can help you manage costs. How? The recipe management system records every ingredient and the right amount to prepare a dish. While preparing a meal, the chef already has the recipe available with the right amount of each ingredient. Hence, it reduces the chances of errors.   It is one of the most key features because several times your chef might mix up a few wrong ingredients, now the dish cannot be served, resulting in discarding the whole dish and adding to the restaurant costs.   Reduce Pressure While Cutting Labor Cost  Labor costs are one of the major costs in a restaurant. Therefore, it is crucial to monitor them. Of Course, hiring them is a time-consuming process. However, retaining them is not something restaurants have mastered so far. Managing labor is a costly and time-consuming affair. The enormous industrial pressure drives them to switch jobs. One of the easiest methods to retain your staff is to adopt robust restaurant management software that automates manual tasks and reduces pressure while letting your staff work with greater efficiency.   Hand-over Monotonous to Automation  Billing has always been a labor-intensive and monotonous task. However, now the time has changed since a restaurant management system can automate the billing process. Not just this, it also integrates the back office to the front under the same platform while streamlining complex tasks. You no longer must look for someone who is trained to manage these tasks.   Apart from billing, a KDS reduces your dependency on manual labor. It ensures that when a server receives an order, it is displayed on the right kitchen screen. Apart from this, when there are changes in the order, it also flashes on the screen right away. Therefore, ensuring low dependency on manual labor.   LS Retail is a unified Restaurant Management Software that delivers a comprehensive set of restaurant management tools under one umbrella. Trident Information Systems is a Gold LS Retail and Microsoft Partner and has served various business ventures of distinct levels. For further information, contact us.  

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