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Does Your Restaurant Really Need a Cloud Upgrade?

Restaurant Management ERP / Trident Information Systems

If your hospitality business is running quite fine, there are high chances of you already using the cloud to operate some of your IT functions. Not bad. However, in this cutthroat competitive era, it is best to use Hospitality Management System Software that provides all the necessary cloud-enforced tools on the same platform. You must take your business one step ahead with an overall cloud upgrade by shifting from an on-premises version to SaaS (Software as a Service). However, even if you acknowledge its potential growth, you may still be avoiding it. You are probably hesitant now. You may not feel so confident about using the cloud with the latest technology, but it is not as tough as you think it is. It is easier to use than those traditional or limited cloud-based services. Whatever is causing you this dilemma, you need to keep up with the competition and allow the latest technology like Hospitality Management System Software, which sets you in faster motion today and further. If you still are hesitant about using the cloud, here are the top 6 convincing facts that would motivate you to migrate from on-premises to SaaS. Fact #1 You Are Always on the Latest Upgrade Automatically with a Hospitality Management System Software Working with the traditional on-premises software, you would have already witnessed their desperation for an update. Not just this, to stay up to date and secure, you might also need to purchase new software every few years and update it quarterly. However, the reality states a different story; the restaurant owners have a lot more to do than these updated games. And if you prefer multiple software solutions, there come integration challenges that can be costly, time-taking, and tiring. In this case, your IT department is working but is not adding value to your business. This does not even end here; due to outdated technology, you may end up compromising your potential growth and keeping up with the customer demands. However, if you shift your technology to cloud Hospitality Management System Software, these issues won’t bother you anymore. You no longer have to think about periodic maintenance and budget to proceed with complex and expensive updates. Instead, your service provider would take care if you Restaurant Management Software were updated regularly, and if you fixed your add-on the right way, you could easily maintain them. You are promised the latest version as soon as it is out on the cloud, blink your eyes, and boom you have the latest Restaurant Management System software version right in front of you. Fact #2 You Are Entitled to a Productivity Boost with Intelligence As soon as you switch to Hospitality Management System Software, get ready to experience its advanced computational power. The complications you faced yesterday in your tasks are no longer there today. You can easily process your data in the powered tools of the cloud i.e., AI (Artificial Intelligence) and machine learning, and get the required conclusions without having to pay additional servers and data scientists. All you need is the least of your efforts, and you can get the needed information in no time. There is a pool of AI tools to pick from the cloud, opening infinite doors for new business opportunities to improve productivity and effectiveness. AI also promotes more sensible and personalized decisions when it comes to dealing with your customers. Would you prefer not to send your clients personalized deals, offers, and discounts based on their preferences and meal history? You can get it all in no time once you adopt cloud and kick start instantly! Fact #3 You can Continue Your Hospitality Business with A Well-Structured Infrastructure One of the biggest risks with in-house IT systems is failures and downtimes. On-premises Hospitality ERP Software does not guarantee continuity. If they die, you are doomed; if the primary software breaks down in any shape, this may result in customer service hindrances and the inability to close sales. To keep up with its reliability, the traditional infrastructure keeps a recovery plan which is expensive and time-consuming. On the other hand, by shifting to SaaS, you can bid farewell to all the related issues. Even if your hardware breaks down, your data is still secured in the cloud. Thus, you can access it whenever you want. Cloud also promises great reliability, especially large clouds such as Microsoft Azure which is accompanied by dedicated teams, built-in redundancy, and expensive resources. Fact #4 You Can Quickly Adapt to the Dynamic Market Conditions To blend successfully in the suddenly changing market conditions you need the right technology. The traditional IT system lacks flexibility and consumes too much time. Even simple activities like installing a new server to the application can be frustrating and time-taking. First, you need to find the right Hospitality Management System Software, then setting up and carrying out several tests, and finally implementing one is no less than a pain. This would work in the past but not anymore, you are now exposed to a competitive market unburdened with the traditional method. And to top it off, the most basic thing to keep up with the change is the real-time data, strategizing, and instantly deploying innovative technology with the least upfront cost and prep time, which your traditional infrastructure is not so likely to provide. As soon as you run your system on the cloud you get the speed of action and expand your business with additional functionalities and clever applications with no need for a protracted integration process as they are already made to fit your system. Fact #5 You can Access Your Data as You Wish The hospitality business has become one of the most dynamic industries with trends changing in the blink of an eye. As for hospitality, you need visibility, especially if you run multiple chains. The traditional IT environment is most likely to deprive you of this advancement. You need a cloud solution to tackle it. When you upgrade

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Try These 5 Hacks to Get 80% More Sales During This Festive Season: Guaranteed!

Retail ERP Software / Trident Information Systems

Festivals are around the corner. It’s time to extract the maximum benefits. Boost your potential with Retail Software. eCommerce sites are flooded with luring offers and deals! You must increase your presence with the right strategies. Make sure you have implied robust Search Engine Optimization. At the same time, do not forget your in-store. It’s understandable that most businesses, in festive seasons particularly, are unable to provide as smooth and flexible services as they would in the off-season. Your staff may get overwhelmed with overloaded tasks and may not be able to serve every customer personally. Financial constraints, seasonal items, and temporary workers can put your revenue at risk. And if you aggravated a customer then, you may never see them back at your store. Only suitable technology can handle this overwhelming situation. You can get wonderful results if you reinforce your business with powerful Retail Software that efficiently manages your brick-and-mortar store and e-commerce store simultaneously LS Retail ERP can be the best eCommerce Website Software that works for your retail in-store excellently. In this blog, we will discuss Five guaranteed hacks to increase your sales by 80% this festive season: Provide Ease to the Customer Have you ever wondered why a customer would fight snow, rain, and wind only to visit an offline store to get the services they can get on their couch? They want to experience the touch and feel of the product. But what happens when they reach there, and the item is missing? They feel disheartened or may even frown at the situation. Everyone is in hurry and hence your staff must serve every customer and resolve their queries as fast as possible. You can also replace your legacy billing application with a Retail POS System that works as a sales assistant and an extension to your billing software. LS Central is one of the finest examples in this case. It can show product availability and records all the previous transactions of customers. You can also use the Retail Software to help customers repurchase an item that’s a name they can’t recall. Give Your Customers Enough Space to Move Freely Your store will get overcrowded during the festive season. Ensure enough space for your customers to roam around and check out different items, especially when they drag a cart. Check if the layout of your store is compatible to allow free movement. Also, notice if the placements of items are correct; check if some items are selling less than others. Modify the framework accordingly. Be Organized (You Can Also Use a Retail Software) Imagine walking into a clothing store to buy gifts and seeing stuff all over the place, shirts spread out on the floor, t-shirts scattered around, and a mannequin wearing a brand-new jacket that looks second-hand. Furthermore, it becomes hard for customers to find the appropriate item, followed by the right size. And it’s doubtful that they’ll want to spend the full price on shabby-looking products. They’ll probably depart out of frustration. Reinforcing your staff with Retail ERP Solution will help you avoid having your business resemble a battleground and will ensure that consumers who come through your doors can locate what they’re searching for. Provide Precise Description Is there another color available for this computer bag? Do you still have these in the pro version? As more and more consumers approach the store during the festive rush with a clear concept of what they are searching for and little time to squander, it is simple to become flustered. At such a point, having the appropriate Retail Software is essential to support and increase sales. Many stores continue to use outdated IT infrastructure. These piecemeal systems frequently lack sufficient information synchronization, are expensive and time-consuming to operate, and prevent businesses from providing the services that customers want. Therefore, they pose a significant danger and expense to the company, which exacerbates during the busy season. It’s better to consider a Retail Business Management Software that can manage your business on a single platform and provide a clear picture of your business to ensure a smooth operation throughout the holidays. It enables you to retrieve necessary data in real-time and gain insights. This further allows you to decide your next course of action and keep on top of things with confidence. Extend the Return and Exchange Duration People buy presents during the festive season, and naturally, some will not even work for them. This highlights the need of providing longer return policies that enable customers to return their purchases beyond New Year’s Day and under benevolent shipping terms. Accepting in-store returns for things purchased on an e-commerce website is essential for your company plan if you run an omnichannel operation. A UPS survey found that 60% of customers prefer to return things to a store and that 70% of them will make future purchases there. You can make an incredible profit in this festive season, only if you work smartly and adopt efficient strategies. Our team of experts studies market gaps and discovered five hacks to boost your sales by 80%. You must invest in the latest Retail Software like LS Central. It is agile, flexible and provides a full-fledged suite of tools. Furthermore, it is hosted on Microsoft Cloud Azure, which means it’s extremely secure. Moreover, with Power BI, you can understand what exactly your customers want. It is important to simplify your operations to optimize customer service. Get Retail Software that manages your ERP, finance, customer services, etc. on the same platform. If you are looking for a Retail ERP Implementation Partner, you can Contact Trident Information Systems. We are Microsoft Dynamics 365 Gold Implementation Partner and LS Central Diamond Partner.

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9 Hacks to Ensure Your Customers Get the Best Online Shopping Experience

eCommerce / Trident Information Systems

Online shopping is booming now. For a couple of years, when lockdowns were prevalent, people solely relied on online shopping, which as a result, made them succumb to the ease of it. If you, as a retailer, are still not on any eCommerce platform, you should consider getting into one. Due to this elevated trend, retailers are finding innovative ways to provide the best online shopping experience. Being entirely based on technology, you must employ suitable software. It would preferably be a Unified eCommerce Website Software. To stand out in the market, you must ensure the maximum comfort possible for your customers on your part. Provide exciting offers, deals, and discounts. Make them feel special. Show how much you care for them. Don’t let them hover around scrolling through irrelevant products. instead, suggest products they are most likely to purchase. Keep customers happy with a smooth online experience. This is only possible if you apply robust eCommerce Website Software. A solution that manages the entire process on the same platform because using different systems will only cause delays, and people these days are the most impatient. Our research team has found the top 9 hacks ensuring your customers get the best online shopping experience ever! #1 Make Sure Your Customers See the Relevant Products Only (an eCommerce Website Software can Help) Customers have the shortest span of patience now. Make sure they see relevant products fast. Don’t let them waste their time scrolling through things they may never buy. In this case, using Software for eCommerce Website helps. You can even encourage them to buy combination products (cross-selling). This is what Amazon does, it suggests shoppers a combination of products that go hand in hand at the bottom of the page. You can also create a separate section on the screen suggesting the best combinations people are frequently buying. This trend becomes even more prevalent during a sale. #2 Your Site Should Load Fast in Both Mobiles and Computers Nothing is worse than frustrated customers. Imagine them having every item at the best price in their cart. However, the site is filled with various glitches, and your customers often get stuck during the checkout. When your competitor’s website loads fast, and it takes double their time to shop on your site, you have an increased risk of losing customers to them. Employ a suitable eCommerce Website Software that hardly needs to be looked after, like LS Retail. It requires no-low maintenance, automatic updates itself, and no specific team of experts to take care of the software. This way, you can free your IT team, and engage them in developing a faster and better-quality website. #3 Show How Much You Value Your Customers Your customers would want to come back again-and-again to your site if you treat them like a king. Carefully observe their previous transactions and understand their patterns. See how they prefer to spend and what their habits are. Also, notice what they didn’t purchase, why so? and how to improve the situation. You can either engage your team to do it manually with some tools if you have a small client base. Those with a massive client base must deploy Business Intelligence Services. For example, LS Retail eCommerce Website Software supports a robust tool called Power BI, that collects historical data, scans it, understands customer’s actions, and provides insightful reports. You can use these reports to: Categorize Your Customers You can categorize them into levels, e.g., Bronze, Silver, Gold, and Platinum. Each of them should be entitled to certain services where they can get cashback, discounts, free shipping, etc. You can also flexibly change the services in each segment time-to-time, for example, suppose gold customers are entitled to 10% off on a tank top, seeing 20% off if they buy a tank top with a shirt and pant in the next month, will encourage them to purchase more. This will keep them excited about new upcoming offers. Furthermore, this will also encourage other customers to try getting into one of the categories and enjoy the benefits. Offer Reward Points You can also provide reward points to valuable customers and allow them in their next shopping. This will work as equivalent to a cashback for them. #4 Allow Them to Easily Contact You Nobody has enough time to google your contact details, Display your number at the center of your eCommerce site. Sometimes your customer service executives are way too busy to handle all the queries. So, you can also allow AI-based or human-based live chat options, or an amalgamation of both. Make sure you use an eCommerce Website Software that provides live chatbot options within the same platform. For example, LS Retail offers an AI-based live-chat-bot option, so your customers never go unattended at any time of the day. #5 Let Customers See if the Inventory is Available or Not If you are selling a tangible product, make sure your customers can see its availability in the early stages. There is nothing more frustrating than finally finding the right sized dress/ shoe and finding it backordered or having “the item is not eligible for delivery in your area” notification. Having an eCommerce Website Software managing everything on the same platform helps. #6 Use Color Psychology Carefully design the color scheme of your site. Many big brands use triggering color schemes in their eCommerce sites. For example, brands color the “check-out payment” button in green. Green usually signals “let’s do it” or “positive”. It also stands for the green signal in traffic lights. #7 Upload Good Quality Photos/ Videos with Thorough Descriptions Make sure your customers get the right vibe of the product they are about to purchase. Upload HD-quality pictures of the item. You must also include a video description of the product and directions to use it. In addition to it, ensure you give a thorough description of the product so the customers can get a fair picture of the item. #8 Connect all Your eCommerce Platforms Most online retailers these days don’t limit themselves to

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5 Magical Tricks to Keep Your Restaurant Staff Happy

Restaurant Management ERP / Trident Information Systems

High worker turnover is one of the main problems faced by the hospitality sector right now. The National Restaurant Association’s most recent State of the Restaurant Industry Report found that 78% of restaurant owners claimed they didn’t have enough workers to meet customer demand and 75% indicated they were more than 10% understaffed. In addition to lowering the restaurant’s average quality of service, a high staff turnover rate increases the expenses associated with finding, employing, and training new workers. Although there are many other factors contributing to this issue, including a high proportion of students employed in the sector and high levels of seasonality, and inappropriate Restaurant Management System. It is also true that many business owners in the sector might be doing more to retain talent. Here are five suggestions to assist you keep your restaurant’s personnel motivated to work there. Build Team Spirit In a restaurant, cooperation is essential to maintain efficient services. When there is disunity within the team, blunders, bottlenecks, and blame-games can happen rapidly. The outcome? Customers become annoyed, the service worsens, and staff members depart for settings with a more laid-back, upbeat vibe. Focus on encouraging teamwork within your organization to stop this disastrous, though extremely often, chain of events. You may, for instance: Set up a day each year for team-building events, which will assist staff members get to know one another better and foster good connections. Also, with a Restaurant Management System like LS Retail ERP, you can bring employees together on a common platform i.e., Teams. Show that everyone works hard in your restaurant by having supervisors consistently do various tasks, such as cleaning tables and making beverages. A fair job distribution enhances workplace relationships, and a manager who has firsthand knowledge of what each duty entails will treat employees more fairly. Celebrate achievements. When one of your workers celebrates a birthday, graduates, receives a promotion, or marks a work anniversary, plans a trip for the entire team, or at the least, has a cake and some refreshments delivered and set out for an hour to relax together. Celebrating occasions as a group demonstrates your concern for your employees, raises morale, and strengthens your bonds. Reinforce Employees with Restaurant Management System If you believe that not upgrading obsolete equipment would save you money, you are gravely incorrect. Upgrade to a unified Restaurant Management System as nothing is more annoying than the pressure to do a task quickly and to a high standard while using broken instruments. An antiquated Point of Sale System that gets stuck or creates tickets slowly may reduce table turns while also irritating customers who are in a rush. An ancient fryer that the kitchen crew can’t rely on may wreck the lunch rush. Make an investment in the newest technology like Restaurant Management System, and constantly check with your staff to see if any of the tools they are using, both in the back and in the front of the house, are insufficient or outdated. Remember this: Consider the technology you put in to help your personnel as an investment in enhancing customer service, such as a Mobile Point of Sale that swiftly accepts orders at the table. Appreciate Your Employees for a Well-done Job Studies have shown that people are more driven at work when they feel valued and appreciated. Teams with the highest levels of engagement saw 59% less turnover, according to a recent study from an organization that has earned the Great Place to Work certification. Positive reinforcement makes employees happier, more motivated, and more willing to put in extra effort. Many workers genuinely believe that having a sense of value at work is more essential than having money! There are several methods to express your appreciation to your staff: Consistently express your appreciation to your team for a job well done, such as when a hectic shift has gone very well, when sales targets have been met, or when a worker has handled a challenging issue with professionalism. You must implement a Hospitality ERP Software to ease their work and bring out the best in each of them. Constantly Train Them to Match Current Market Needs A clear understanding of what is expected of them, and a feeling of purpose may be given to your personnel through thorough training. In addition to everything they require to effectively service your clients, be sure to instruct new employees on your company’s values, regulations, and policies. There should be no end to training. Even while the onboarding process is crucial, you shouldn’t let your workers’ education end there. Give your employees access to professional development opportunities; they’ll feel appreciated as part of the team, understand that you care about their development, and, as a bonus, they’ll bring new skills to your company. Use a Restaurant Management System like LS Retail Software Solution as it is easy to learn and your workers are most probably familiar with the interface. Provide a Channel for Official Communication Unclear communication and misunderstandings may swiftly undermine business relationships and spoil the environment in the company. Why is it that he always receives all the overtime? “Wait, I requested a vacation two weeks in advance and was denied; how come she was granted time off when she only requested it yesterday? By putting in place tools that make it possible for employees and management to communicate clearly and openly, you can reduce the likelihood of grudges and claims of preferential treatment. Our Unified Restaurant Management System, LS Central, has a staff management feature that may help you simplify staff scheduling and provide you with an Employee Portal for direct contact. When your employees are satisfied, they work more, stay longer in the job, and take fewer sick days. Additionally, if your team enjoys coming to work for you, you’ll spend less on recruiting and training new hires and be able to provide consistently excellent service across all of your locations. If you need assistance identifying the appropriate technology to raise the

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5 Guaranteed Strategies to Keep Customers Happy in Your Restaurant!

Restaurant Management ERP / Trident Information Systems

While dealing with bottleneck competition in the Hospitality Industry, you have to maintain an equilibrium between staying sane and reducing the churn. It is essential to look for dynamic methods to engage more customers in your business and retain the existing ones. For that, you first have to implement an agile Restaurant Management System to support it. Being a restaurant/ food chain owner, you may as well relate to the frequent challenges popping up such as: Changes in marketing trends and dynamics. Changes in customer’s experience. Losing loyal customers. Growth of your restaurants and increasing competition. Our team of experts carried out thorough research, encompassed common issues, and accumulated top five strategies to retain existing customers and draw new ones. Widen-up custom experience Introduce quick and convenient payment methods Deliver a wealth of information Allow order customization Smoothen-up their journey #1 Widen-Up the Customer Experience It is a good idea to engage your customers before, during, and after their dining experience, as it ultimately draws more customers to your business. In this digital era, where everyone wants a quick and smooth experience while dining, make sure they can get in touch with you via applications, mobile devices, social media, and the internet. Get a Restaurant Management System to accumulate every function on the same platform. Some studies have shown that 70% of customers are most likely to hop back to quick service, casual restaurants, and fast casuals if they have an app that gratifies them with acknowledgment, or in other words, makes them feel “known.” It is a magnificent opportunity to develop a robust, personalized bond, driving customers back to your business. The essence is, get in touch with the customers via their preferred channels. It can be as simple as asking them to share their favorite photos on social media or suggest new menu ideas. Also, you can offer them customized offers, promotional rewards, hold surveys to understand their taste, and implement the most demanded recipe. If you have a Restaurant Management System like LS Central, you can easily get these features at your fingertips. #2 Introduce Quick and Convenient Payment Methods Nothing is better than introducing a quick and convenient payment method to customers as a churn reduction method. Remove all obstructions and ensure a smooth path to your restaurant. Using Point of Sale Systems is recommended due to its flexible capacities. LS Retail ERP is an Online Food Ordering Software which helps you manage all your online ordering platforms in one place. Even if you serve excellent food, your diners/ customers might note your service inefficiency. It can even drive them to shift their preference to your competition. Hence, ensure seamless services and avoid any vacuum formation between you and your customers. Research by Deloitte revealed that there is an increase in customer visits of 6% and a rise in spending of 20% when customers have the flexibility to place orders and pay quickly using technology. #3 Deliver a Wealth of Information Diners appreciate honesty and transparency, sharing values is a great deal to them. It is one of the easiest mediums to convey that you are on the same page as them. Sharing details of your food quality, healthy eating, and sustainability ensure your restaurant will be their first preference. Thanks to the available Restaurant Management System – from websites or applications on their mobile phones to the POS System (Point of Sale) in your restaurant, data sharing has never been easier. Customers can tap into your restaurant food detail in the blink of an eye and finalize if they want to give your restaurant a try. If you use a Restaurant Management System, all you have to do is input the data in the back-office and the system will distribute it to all the touchpoints (including loyalty apps, POS, and website). So, embrace this moment, and inform your customers How you source your ingredients? How you treat your staff? How your services are sustainable and eco-friendly? Nutritional values of dishes. #4 Allow Order Customization While serving customers you have to make sure you offer what they want, not what you want to offer. If you want more customers to engage with your business, allow order customization. Enable enough flexibility to make changes in their order and get it delivered as per their unique taste. Flexibility is directly proportional to scalability. A Restaurant Management System like LS Retail Software Solution can give you the flexibility you need. It has been researched that 85% of customers tend to check out the menu before finalizing a restaurant to visit. Since it is one of the top demands to be seen among customers, offering food customization facilities enhances the chances of your selection. Sanctioning food customization to their unique taste is an effective way to add value to their dining experience. Use a Restaurant Management System like LS Retail Software Solution The success of your business relies on effective engagement between you and your customers. Also, front office coordination is something you need to focus on here. Make sure the orders are transmitted properly from the front to the back office. In this case, technology like LS Retail POS can help. It guarantees correct order transmission from the table to the accurate kitchen counter, eliminating the risk of the kitchen staff misreading the waiter’s handwritten orders. #5 Smoothen-Up Their Journey Your customer’s journey to your restaurant is much more than crossing the threshold. It starts right from the moment they browse through the menu via your website, mobile application, or any other medium. It is significant to integrate all the processes to assure seamless services. Think of the mediums you can use to connect with the customers and the kitchen. How can your staff get the information they need to deliver personalized information and recommendations? How can you change your restaurant’s layout to suit your customers better and reduce waiting times? To top it off, ensure all the elements coordinate well with one another. To achieve the ultimate agility, you need

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Shed Unpredictability, Labour Shortages, and Equipment Unpredictability with SCM software!

Supplychain management ERP / Trident Information Systems

Machinery and equipment rental, leasing, and service-focused businesses look for every challenging opportunity in their way. Everyone applies different strategies to stay ahead in the competition. Successful businesses emphasize majorly Supply Chain Management Software which provides all the necessities to run a business on a single platform. Due to the global changes in the past few years, the supply chain has been disrupted for various businesses. Mckinsey’s Tom Barton recently moderated a discussion panel on how to overcome supply chain disruptions at the 84th Inland Transport Committee roundtable. There it was discussed that despite consistent recovery efforts, we have still not managed to achieve pre-pandemic growth and sustainable development. There are three major challenges that the global supply chain is currently facing: Equipment unavailability, labor shortages, and global bottlenecks. Furthermore, persistent unpredictability is another reason why supply chains are failing. It is important to choose the right Supply Chain Management Software for: Providing the planning departments with a complete vision of trucks throughout the depots. Enabling planners to schedule transport and transfer work orders using the same window. Robust third-party shippers and carriers’ collaboration. Route optimization by connecting planners with drivers. Real-time coordination and optimization with logistics. Updating customers about delivery issues or delays. Agility for complicated routing, partial shipments, and multi-channel orders. Manage complex freight and transport costs in a single process. In this erratic environment, the technology you use plays a major role in the flow of your supply chain. Supply Chain Management Software like Microsoft Dynamics 365 Finance and Operations has helped streamline the supply chains of businesses in different verticals throughout this rough period and continues to do the same. How does D365 Supply Chain Management Software Help in Maintaining a Healthy Supply Chain Flow? Microsoft Dynamics 365 Finance and Supply Chain is an all-in-one Supply Chain ERP System evolved to manage trade, manufacturing, and complete supply chain processes. It competently collects and uses the data available to provide significant insights on upcoming opportunities and threats. What else does it provide? Everything in One Space Microsoft ERP for Supply Chain Management provides every functionality a retailer, manufacturer, or distributor needs on a single platform. This may include a complete range of tasks such as data management, inventory, planning, warehousing and transportation, procurement and sales, and integrated product management on the same platform. This Supply Chain Management Software allows detailed management and complete control based on reliable and complete operational information. Input Chain Control Many products may come from distant locations while engaging in long traveling hours. They may reach you via trucks, ships, planes, etc. and each of them may potentially delay the process. Earlier it was impossible to control every stage. However, today you can access data on your cargo processed by delivery, insurance, and services in electronic forms. Dynamics 365 Finance and Supply Chain allows you to register agreed routes and gain information about the product’s location at each stage. This way, you can correctly calculate the accurate date of its arrival at your warehouse, thus ensuring timely shipment to the customer. Control Additional Costs After adding delivery, processing at intermediate points, and insurance, imported goods cost 40% or even higher than the selling price of the supplier. D365 Supply Chain Management Software allows control of additional costs at every step of the complete supply chain to your warehouse with accurate costing of goods. Every line in each order, regardless of complete or individual delivery, disparities in routes, or calculation methods will be calculated according to rules of cost allocations. Even if there is an unexpected occurring cost in between the process, it will reflect in your current route ensuring accurate calculations. Reduce Costs with Power Platforms Another development in current digital technology is the ability to develop small solutions or chatbots, combine software products, and produce interactive reports at a far lower cost of development and maintenance. And corporate customers have access to all of this with little to no participation from professional developers. There are also specialized, pre-packaged boxed solutions for particular processes that link to Dynamics family products. Is there an added task in your industry that needs to be automated? You can find solutions in the AppSource Affiliate Store. You will probably be able to identify several proposals that have already been created and are suitable for usage with your system. If you are looking for D365 Supply Chain ERP Implementation, you can contact Trident Information Systems, a Microsoft Dynamics 365 Gold Implementation Partner, and LS Central Diamond Partner.

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Is your Retail staff unhappy? Here is How to Fix it.

Retail ERP Software / Trident Information Systems

One of the most critical factors that businesses consider when it comes to customer service is the quality of their employees and the technology they use. Many big retail brands prefer ERP Software for Retailers. However, a poorly-staffed retail store can lead to a customer dropping out of their shopping list. According to a study conducted by PricewaterhouseCoopers, 32% of consumers will stop buying from a brand they love after one bad experience. After a customer has left a negative review on social media, their friends and family might also follow suit. This could lead to a few more people dropping out of the shopping list. As an employer, you can also take various steps to improve the quality of your employees’ work lives such as implementing a Retail Management System Software. These include implementing policies and procedures that will help improve their engagement and job satisfaction. Some of the common problems that can affect the performance of your employees are poor communication, absenteeism, and poor performance. To avoid these, there are a lot of things you can do. But let’s discuss some problems and their best possible solution. #1 Problem: You Lack a Proper Set of Rules Have you set stable rules for your employees? Do you have certain rules to train your new staff? Does your new set of staff know what is expected of them? You must disclose what they are expected to do and how they must behave. How they can resolve common customer queries and escalate issues wherever required, and how they must use your Store Management Software . They must have easy access to the rules of conduct to remind themselves how to react. Training your staff about the rules of conduct may feel tiring but it is essential. Your staff feels confident if they know what is expected of them and how they must behave in a certain situation. Moreover, it also supports consistent customer service. Solution: Retail brands are creating simple sets of rules and many of them are even using ERP Software for Retailers which helps them set and manage their rules of conduct. One such software is LS Retail Software Solution. #2 Problem: Your Employees Feel Left Out One of the most common factors hampering your staff’s efficiency is not feeling a part of the group. Some research reveals that staff who have a best friend at their workplace tend to work seven times more efficiently. People in a team have a strong sense of shared purpose, rely on each other, and share responsibilities and achievements. The secret is to create a connection that exceeds your work time. Solution: Build team spirit among staff. Engage them in activities requiring teamwork such as drumming, sports, yoga, etc. Anything that needs collaboration will work. For those working remotely, you can create spaces for collaboration, followed by some informal moments where your staff could chat and share common interests. #3 Problem: Lack of Official Channel of Communication How many times did you have to call your employees frantically to find out about the last-minute update? Have you witnessed employee(s) gathering in front of your cabin to find out if their time-off requests have been accepted, or probably you have lost them? There will be many instances where communication plays a massive role. Inefficient communication will only lead to chaos. Hence you need to implement a technology that supports a strong communication medium. Solution: The best ERP Software for Retailers includes tools that support effective communication. A space where employees could connect and share information in real-time is a must-have these days. One such Software for Retail Shop is LS Central. This Retail Software is Microsoft-driven and provides tools such as Teams and outlook where employees can communicate with one another via quick chats and emails. #4: Inability to Optimize Your Workforce Your employees have to fulfil a task even if they feel bored. At some point, all employees are guilty of not being able to optimize their staff efficiency. For instance: Linda is good with kids, maybe she should manage the kid’s section. And John is very organized, he must be assigned the responsibility to arrange the items received. Another issue can be time: you may need more than two staff at a POS station. You can save your efforts and resources with the right ERP Software for Retailers. Moreover, your staff can do a lot more with the right technology in hand. For instance, empowering your employees with a Retail POS enhances their customer service twofold. Further, you can take some time to understand your staff’s skills to assign the perfect task to them. You can store your staff detailers in your ERP Software for Retailers and use them for the best situation. One of the key solutions is to implement ERP Software for Retailers which helps you optimize your staff, provides tools for adequate communication, and sets and manages rules for consistent conduct of workflow. LS Retail is a unified Store Management Software. Driven by Microsoft, it provides all the tools necessary to run a smooth retail business followed by Azure security. If you are looking for LS Retail Implementation, you can contact Trident Information Systems. We are a Gold Microsoft Dynamics 365 Implementation Partner and LS Retail Diamond Partner. Many famous retail businesses have leveraged our ERP Software for Retailers and thrived in the industry. Contact us for further information.

Is your Retail staff unhappy? Here is How to Fix it. Read More »

How can Charity Retailers Select the Right POS and Unified Software Solution?

Retail POS Solution / Trident Information Systems

Making the move or upgrading to a new version of Retail POS System or ERP Software for eCommerce affects every area of a retailer’s company. It can be much worse for charity merchants, who must account to their patrons for their running expenses. They must be able to justify any additional investments made to meet the increasing administrative load they currently confront, even if it is one of their largest expense centers. But there is no longer a choice to do nothing. Charity merchants cannot afford to cling to antiquated procedures and outdated technology as they struggle to stay viable and deal with issues like multi-channel stock management, retaining supporters, and obtaining the largest gifts from frugal customers. The most discerning understand that the proper Retail POS Systems and Retail ERP software may relieve their pain. Several well-known charities, like Sue Ryder, Ten Thousand Villages, and the Royal Horticultural Society (RHS), have made the switch. Ralph Larcombe, the manager of Sue Ryder’s EPOS systems in the United Kingdom, stated that the organization’s sole purpose in being there was to make money to fund its healthcare department and do good deeds. Therefore, getting value for their money was crucial to them when choosing a new IT system. Sue Ryder chose to upgrade to the most recent version of LS Retail Software Solution. Their trustees reviewed the business case to ensure that the initiative would produce the anticipated return on investment (ROI). The organization is now benefiting from automated replenishment, improved data administration, intelligent reporting, and a simplified till that requires less training for new volunteers in terms of saving money and time. How can ERP Software for eCommerce Manage Every Aspect of Your Charity Retail Store? You will eventually lose sight of which parts of your business are doing well and which aren’t if your data is stored in silos across many databases and your channels don’t connect. Because of this, charity retailers want ERP Software for eCommerce that gives them a clear picture of their data, complete control over their business, and real-time data on goods, sales, and customers for all of their physical and online stores. LS Retail Management Software is now used by the UK charity RHS to power several retail sites. The software is used by the corporation to handle its supply chain, sales orders, order fulfillment, and finance for its retail and sales operations. RHS is equipped with all the tools necessary to manage: Retail Activities throughout the garden centers. Finances, except charitable finances. Inventory, e-commerce sales, gifts, and books. Events. Data on products, customers, and sales. How Does it Help You Manage Volunteers and Employees? Charity shops by definition have a high worker turnover rate. The majority of retailers often use volunteers of various ages, who must be recruited, employed, instructed, and managed. Therefore, having cutting-edge Retail Point of Sale Systems that is simple to use, need little training, and can simply organize employee schedules is a priceless tool for your nonprofit organization. A straightforward and easy-to-use Point of Sale System was important to Sue Ryder when choosing a new retail system. EPOS Systems Manager Larcombe remarked, “Having a till that is straightforward, transparent, clean, and easy to use, is of enormous importance to us. After a brief 45-minute training session, the volunteers at the Sue Ryder stores—some of whom are seniors without any prior retail experience—can use the till with ease. Our volunteers may practice without actually doing transactions in the training mode on the LS Retail till, and they often pick it up pretty fast.” How Strong Business Analytics and Embedded Power BI can Provide Better Visibility? Do you fully comprehend what is occurring throughout your network of charity shops? Data analytics may be useful, especially for the price and assortment optimization, if you want to quickly identify the goods and places that are generating the most money and where you should take action. Although you may add these sophisticated features to your Retail Management System, it is more cost-effective to have them integrated into the ERP Software for eCommerce as opposed to using a separate software solution that you’ll need to operate, pay for, and keep up to date. Managers at Ten Thousand Villages now have far better visibility into what is happening thanks to clever ERP Software for eCommerce and a centralized source of data. They can act on opportunities and fix problems in real-time, even on the busiest retail days, thanks to a Power BI dashboard that pulls data straight from the Retail ERP. Hence improving sales performance. Today, a lot of charity retailers work with ERP Software for eCommerce such as LS Retail Software Solution. If you want to implement this solution, you can Contact Trident Information Systems. We are Microsoft Dynamics 365 Gold Partner and LS Central Diamond Partner. With a strong track of accomplishments of 22+ years, we have partnered with various renowned businesses across the world.

How can Charity Retailers Select the Right POS and Unified Software Solution? Read More »

Facing Labor Shortages? Use This Technology to Overcome It!

Restaurant Management ERP / Trident Information Systems

In the past couple of years, the hospitality industry witnessed a brutal time where they faced labor shortages and their current Restaurant Management Systems failed to comply with their sudden needs. According to a survey by UK Hospitality, in the UK alone, a quarter of pubs, restaurants, and hotels were forced to shut down due to a lack of workforce. A similar picture can be seen in Asia. Labor shortages overpowered economic growth in Japan, Singapore, Malaysia, etc. In Canada, about 80% of food service business owners face a hard time hiring kitchen staff, and 67% can barely fill bartending, serving, and hosting profiles, as per a report by Restaurants Canada. A New York restaurant owner Phillippe Massoud believes that if it doesn’t rectify immediately, it may end up damaging the entire industry. He further elaborates that they are not fully operating their business due to labor shortages, and if this continues, this will hurt them in the near future. While some businesses have no other choice but to shut their business, there are food service operators who deploy Restaurant Management Systems to fill labor gaps. They connected their Hospitality Management System Software with the front and the back office to speed up operations with less workforce. The results were impressive and many of them could get back on track with the help of Hospitality ERP Software. How to Use Restaurant Management Systems to Fill Labor Shortages? In emergencies like this, technology feels God sent. Given below are some tips to get the most out of Restaurant Management Systems while filling labor shortages. Connect Front House and Kitchen When your staff can access the data, they need in just a second, it increases their efficiency multiple times. For instance, you can install a Restaurant Management System that connects POS with the kitchen, and the servers no longer have to run back and forth from the table to the kitchen. Instead, they can simply send the order right from the table, using POS, to the relevant kitchen counter. They can further check if the steak is ready or being prepared in real-time. Since everything is connected in real time servers can also check if the fish of the day is still available. Results? If you may wonder? Your staff becomes more efficient and gets work done in 10 times less duration. Release Staff Stress with Real-Time Accurate Information. Waiting tables are often hard to manage. It’s a series of running back and forth from the kitchen, relaying data between the chef and the customer, and most probably dealing with mistakes and angry customers. Everything adds to stress. With Restaurant Management Systems like LS Central, staff can access real-time information about available dishes, their ingredients, and the preparation status of a certain order using a POS System. Therefore, your staff will spend a lot less time providing details to the customers. This type of visibility helps reduce stress and boosts job satisfaction among staff. Ease Training with Unified Hospitality Software Training becomes a headache for those using multiple Restaurant Management Systems. They will have to train different members on specific systems, and sometimes have to train different people on multiple Hospitality Software. This way, the entire process becomes time-consuming, costly, and complex for staff. Instead, if you use a single platform that connects all your business operations, the training will no longer be costly, tedious, or complex. If your Hospitality ERP allows you to design your Point of Sale Systems, you can make training even faster. This will especially become easier for employees who are already familiar with your brand. Let Customers Serve Themselves A survey from Tillster reveals two out of three people (about 65%) customers say they would prefer a restaurant that allows self-serve options. This is good news for restaurants. Self-services such as kiosks, tablets, and online ordering means you require fewer people on the floor. These solutions are ideal queue busters – an infamous cause of customer interest fallouts and even walkouts. Studies have also revealed that customers spend more at a kiosk than when they order with a human server. Optimize Labor Usage and Scheduling Planning shifts can be laborious and time-consuming. If done manually, you are more likely to end up with too many or too few staff in a shift and finish above a month’s budget. This is not the case with smart staff management software like LS Retail Restaurant Management System. The Restaurant Management ERP helps you, schedule staff that works for you and your team, considering multiple factors such as sick days, number of guests, employee vacations, cost, etc. Restaurant Management Systems play a huge role in managing your food service business during the labor shortage. Technology like LS Central offers a unified platform to manage all your business operations on the same platform. If you wish to implement LS Retail Hospitality Solution, you can Contact Trident Information Systems, LS Central Diamond Implementation Partner, and Microsoft Dynamics 365 Gold Implementation Partner.

Facing Labor Shortages? Use This Technology to Overcome It! Read More »

How Can Supermarkets Reduce Food Waste?

Retail ERP Software / Trident Information Systems

Have you ever realized how much food your business is wasting every year? Probably more than you realize! It contributes to the waste management burdens on a significant level globally. According to The United Nations Food and Agriculture Organization, wasted food costs add up to US$936 billion a year. It is burdening the food management system and causing major threats to global issues like climate change, pollution, and biodiversity loss. The UN is urging countries across the globe to cut the waste in half by 2030. ERPs (Enterprise Resource Planning) like LS Retail ERP have proven itself to be effective in tackling this situation. It is recommended to contact LS Retail Gold Partners as they are backed up with a strong track record. It is shocking to note that the United Kingdom alone is throwing away food that makes up to 190 million meals a year. The edible surplus is going into animal feeds, landfills, or plants. Food wastage is a global issue that needs to be tackled as quickly as possible, but it also needs a balancing strategy as well. By their very nature, supermarkets tend to stock up varied materials with different shelf lives and end up throwing up food that is no longer considered fresh. They need to find a suitable solution to guide them in buying relevant items in relevant amounts while fulfilling customer demands and providing fresh material at all costs. We have compiled a list of solutions for you to minimize waste as much as possible. #1 Manage Expiry Dates Properly One of the major factors leading to food waste is expiry dates. It has been estimated that 87% of food that is wasted from grocery stores is because of them having to dispose of expired products. The first thing that the stores can do is to educate their customers about what exactly the expiry date means. Many consumers do know the difference between sell-by, used-by, and best before dates. However, there are still people who are confused between them. Thus, supermarkets can assist buyers by standardizing this information while addressing it to their customers in clear and simple formats. Supermarkets are also inclining towards software such as LS Retail ERP that can track expiry dates and help them create discounts and exclusive offers on individual items that are about to expire, so they can be sold while reducing food wastage. Tools like Dynamics Pricing grab customer attention and encourage them to purchase near-to-expire items over fresh products. #2 Analyze Waste Patterns with LS Retail ERP LS Retail ERP specialized in collecting and analyzing waste. Even Grocery stores these days are realizing the importance of collecting data from different touchpoints like their eCommerce site, vendor data, smart shelves, and loyalty programs. However, there are still some who prefer to operate on spreadsheets or paper printouts. By doing so, they miss capturing essential data which could deliver special insight to boost their efficiency and profit at the same time. By optimizing demand planning and advanced data analytics solutions, they can use the collected and big data to predict demand, identify waste patterns, and order exactly the amount they need. #3 Shift to Modern Appliances According to a study conducted by the International Energy Agency (IEA), the grocery retail sector sucks up to 2% of the globally used energy, which is even more than what data centers across the world consume. Energy and asset monitoring solutions throughout the stores play a key role for engineering solutions worldwide food system (which is under massive pressure) The key challenge is to maintain food quality and safety while using the least amount of energy. Modern refrigerators can help significantly with this as they are reliable and keep food at the current temperature. LS Retail ERP can take this a step ahead with its essential and actionable insights on how to enhance energy performance. FAO declares that over the past 5 years alone, ERP Solutions have managed to save up to US$37 million (about $0.11 per person in the US) by reducing food waste. #4Train Your Staff to Cut Food Waste The food and packaging damage is most likely to occur during the transition phase. One of the most common mistakes that staff members make is to place heavy objects right over the easily breakable or easily bruised produce such as eggs and fresh fruits. This can end the writing of the entire box of fresh produce. This affair is very costly. Food retailers can avoid scenarios like this by professionally training their staff. Getting staff on board and introducing methods to curb food waste can bring a meaningful change. For Instance, in Germany, Metro Cash and Carry staff is trained in all aspects of food safety and hygiene while storing, processing, and storing. Thus, reducing loss of food and a greater volume of marketable products. #5 Donate the Surplus One of the best things supermarkets can do to reduce food waste is to donate their surplus for human consumption. In the UK, the top ten supermarket chains are donating less than 6% of their surplus for human consumption. A representative of Tesco, the UK supermarket that gives away the highest surplus of its surplus food quotes “We first published our food waste data in 2013 and believe that only by understanding the hotspots can we reduce waste” then he also mentioned “Our priority is to reduce this surplus through optimizing our forecasting, ordering and ‘reduce to clear’ processes. Our target is that no food safe for human consumption will be wasted and [if you deduct 16,497 tons sent to animal feed and 9,661 tons given to colleagues] we are now 77% of the way there.” To achieve this, they used LS Retail ERP. Conclusion The world’s food issues need a radical solution throughout the supply chain. Using technology like LS Retail ERP can track inventory and its expiry date as well as provide meaningful insight to help you reduce waste could bring a significant difference. This Retail Management Software is one

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