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Instantly Attract More Business with Microsoft Dynamics 365 CRM!

Microsoft Dynamics 365 / Trident Information Systems

Irrespective of your business vertical, you can run a successful business only if you successfully understand your customers. What they like or dislike, how you can improve your service and how you can convince them to purchase more from you. You can only make successful strategies if you have the right information. A Unified CRM like D365 Finance and Operations can help you tremendously with managing and growing your customer base. Gone are the days when siloes ruled. No more manual data entry, and extensive manual research. You will never slow down in launching marketing campaigns or extracting customer data. Do this all-in seconds with the right technology! CRM like Dynamics 365 Finance and Operations collects a wealth of customer data which includes emails, phone numbers, addresses, feedback, etc. It can even be integrated with third-party apps like Power BI. Power BI is an application playing an essential role in understanding and influencing customers. With this feature, you can make dashboards elaborating their preferences, spending patterns, changes, etc. These types of information play a critical role in forming successful decisions. What is D365 Finance and Operations and How Does CRM Work? D365 Finance and Operations is overall a unified CRM and ERP which aims at ending the siloes from back to front. Respectively, as the name suggests, Customer Relationship Management (CRM) focuses mainly on the customer section. It makes the customer management operations by: Collaborating with sales and marketing team: With the help of deep insights, the sales team can track customer-related data, and collaborate with the marketing team for the best results. They can easily figure out where each lead stands in the sales process, and what steps are to be taken further. Using sales monitoring to get real-time monitoring data: You can sync sales data with your CRM and understand the process better. You can monitor your pipeline in real-time and inspect if there are any slowdowns or opportunities on the way. It becomes easier to calculate your overall performance and ensure you don’t make the same mistakes again. Prioritizing the Right Task: D365 Finance and Operations offers AI and Business Intelligence related tools to help you find out the top priority tasks and how you and your team can get the most out of your time and efforts and put focus on high-yielding activities. Automating Monotonous Tasks: One of the most common and most important benefits of Microsoft D365 Finance and Operations is its ability to automate tasks. You can build sales quotes, send emails, and collect customer feedback automatically. This, therefore, helps you streamline operations while allowing your team to focus more on top-priority tasks. Help Impacting Customers Better with the Right Strategies: Microsoft Dynamics 365 Finance and Operations CRM includes features to tap into customers’ behavior and find opportunities for more engagement throughout all the touchpoints. Connecting through multiple channels: D365 Finance and Operations CRM helps you connect with the customers through all the touchpoints your customers are comfortable with. Be it live chats, emails, messages, calls, third-party applications, or even social media, you can connect with them easily. It further helps build a bond with the customers which drives them back to your business repeatedly. Why is CRM Such a Part of Any Business? A CRM helps you identify your customer engagement strategies after evaluating customer relationship management solutions. CRM is important anyway for your business irrespective of the size; for small businesses, your CRM will help you manage customers in a shorter time while allowing employees to work more efficiently in other areas. For enterprises, A CRM like D365 F&O helps manage complex customer engagements. It can also help you: Engage the right customers: predictive analysis and customer buying behavior analysis help you target the right audience and turn them into your customers. Boost customer interactions: Your sales and marketing team can have a complete view of the customer. Therefore, helping them understand the customers and providing the most suitable services. You can even decide prior, which customer needs more attention and hence, you can efficiently make your schedules accordingly. Tracks progress throughout the customer journey: With D365 Finance and Operations, you can find out which customer lies where in the sales journey and how you can engage them more with exciting offers. Boosts team productivity: By automating manual tasks, you can engage your sales and marketing teams in high-intensive tasks. D365 Finance and Operations offers the latest CRM with advanced tools and features giving you a competitive edge. Since it is hosted on Microsoft Azure Cloud, you do not have to worry about data security. Microsoft engages more than 3000 technical experts to protect your system from any theft, virus, or malware. If you are looking forward to implementing Finance and Operations D365, and need a Microsoft Dynamics CRM Partner, Contact Trident Information Systems. We are a Microsoft Dynamics 365 Gold Partner and LS Central Diamond Partner. With years of experience, we have gained massive clientage. Our team of experts works 24/7 to ensure the best customer support for all our clients. Contact us for more info.

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Employ Dynamics 365 in Your Manufacturing Plant and Boost Your Productivity by 80%

Manufacturing ERP Software / Trident Information Systems

In the past few years, the manufacturing industry has lost its high momentum, which is further expected in the upcoming years. This industry has always been surrounded by different challenges and now the situation has gotten even worse. Be it a low investment in the Steel Manufacturing ERP Software for the steel industry, market unpredictability for apparel manufacturing, or too much wastage while food manufacturing- the challenges have become three-fold. However, you can tackle them with the relevant technology. Using Manufacturing CRM Software like Microsoft Dynamics 365 Finance and Operations, you can easily cope with predictable and unpredictable challenges. The Dynamics 365 Industry suite has always been among the favorites of manufacturers among different verticals. With its wide range of tools and features, they witness a sudden productivity improvement in their factories. As per the Dynamics Salary Survey of Nigel Frank, in 2017, it was revealed that the highest representative vertical among Dynamics 365 users was manufacturing, with one in 10 Dynamics end-users’ respondents working in the manufacturing industry. Why Microsoft Dynamics 365 Manufacturing ERP Software? Throughout history, the industrial revolution has happened through the trickle-down effect. However, technology like D365 Manufacturing ERP Software today is helping manufacturers of all kinds to access an easy, affordable, and flexible solution to boost productivity. Despite being multiple operation packed, manufacturers face cutthroat competition to provide the best and most unique services to the customer. Being a comprehensive cloud-based software, it aims at breaking down the silos between the front and the back office that the basic Business Management Software lacks. By unifying operations, you can witness a smooth flow of data transfer with great visibility, and better customer management. You can then make smarter and more informed decisions, and bring more business in. Dynamics 365 Manufacturing ERP Software simplified access to data while syncing your assets. Therefore, making it easier to manage them no matter where they are located. Using smart technology like IoT, sensors, and Power BI turns your factory into a “smart factory”. Your operations become more agile, smooth, and flexible while empowering your employees and boosting their productivity. The manufacturing industry has faced the maximum labor shortages in the past few years. This ERP for Manufacturing also fills the labor gaps. Dynamics 365 Applications for Manufacturing Microsoft Dynamics 365 comes with two applications. You can decide on the suitable one according to the size and scope of your business. You can choose between Microsoft Dynamics 365 Finance and Operations and D365 Business Central as per your needs. In both cases, you will achieve your maximum potential. Microsoft Dynamics 365 Finance and Operations Modeled mainly on Dynamics AX, it is most suitable for larger businesses, or businesses with more than 250 employees. It is the flagship application of the entire D3365 family and provides a comprehensive solution in the market. Apart from providing industry-specific tools, this Manufacturing ERP Software provides features to revitalize large-scale business operations from accounting to human resources. Some of its features include but are not limited to: Production control Capacity and material planning Master planning Job sequencing and scheduling Resource management Shop-floor management Product Configuration Inventory management Distribution planning Transportation management Quality management Order promising Multiple-site warehouse management Indirect and direct procurement Supplier relationship management Purchase requisitions Vendor self-service portal. You can use D365 F&O for $190 a month per user for a complete license. The application is also available as part of a wider plan which adds a wide range of other ERP and CRM apps. Dynamics 365 Business Central Dynamics 365 Business Central is the upgraded version of Dynamics NAV, and therefore, is most suitable for SMEs. It contains all the best features and tools small to medium-sized businesses need to manage their back-end business processes. It comes with two of its licenses; Essential and Premium. The essential license costs $70 per user every month. It offers features like advanced inventory, distribution, contact management, workflow, resource management, purchasing order management, finance, fixed assets, budgets, etc. To access Business Central’s manufacturing and service management modules, you must purchase the premium license costing $100 per user every month. Some of the features of D365 BC’s Manufacturing Module include but are not limited to: Finite Loading Version Management Machine Centers Demand Forecasting Basic Supply Planning Agile Manufacturing Production Orders Despite being a heavy-operation industry, manufacturers are in cut-throat competition to please their customers. Manufacturing ERP Software like Microsoft Dynamics 365 provides all the tools and features to allow a smooth flow of your manufacturing operations. Being hosted on Microsoft Azure Cloud, it ensures bank level security. If you wish to find a suitable D365 application, you can Contact Trident Information Systems. We are a Microsoft Dynamics 365 Gold Implementation Partner and LS Retail Diamond Partner. Our team of experts will find the most suitable solution for your business type. Contact Us Now!

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DevOps can be One of the Best Investments You Make for Your Restaurant Delivery Services

DevOps / Trident Information Systems

Are your customers facing difficulties in ordering food online? Is your online delivery app crashing again and again? Is this situation frustrating you and your customers? It signals it’s time to invest in Agile DevOps. During Quarantine, the trend for online food ordering grew at an immense speed. Many restaurants already started online food delivery services, but after the lockdown, the situation got overwhelmed. The pandemic forced the whole world to stay at home. People stopped going out to eat and rather, ordered and ate their favorite meals at home. Results? Many applications started crashing. To avoid extreme situations like this, employing robust DevOps Software is a smarter decision. If you are wondering how your online delivery service should behave, given below are some points to clear that out: It should receive orders from the application, website, and even chatbots. It should successfully handle various payment gateways. It should send the ‘forgotten cart’ notifications to the customers to encourage them to finish their orders. It should be able to store order history to understand customer preferences and create loyalty programs. These features can be added to the application with either plugins or add-ons. You can also get them customized by a third-party service provider. Moreover, you can provide the smoothest online delivery services with Agile DevOps. A Ukrainian startup called All Set Now, has added 2500+ restaurants across the 12 states of the United States. This brand helped all its members to grow their delivery revenue immensely and boosted their table turnover by 200% while their customers lived happily and healthily. This is just the beginning of the endless opportunities to help you grow your restaurant to an unexpected level. Starting with AR/ VR to provide a preview of the custom meals to using voice assistance to place orders. Do you know the best part of modern technology? It helps you innovate solutions fast and on budget. However, during unexpected events like a pandemic, DevOps Solutions can be a lifesaver. Agile DevOps helps restaurants to develop and operate teams to create robust technologies to cater to frequent customers who cannot cook at home. What is DevOps and How Does it Work? DevOps is a strategy for managing cloud infrastructure and software development that enables enterprises to deploy apps and manage them in production quickly and affordably. This is accomplished by automating repetitive procedures and setting up CI/CD pipelines so that the IT systems supporting your operations may function with little assistance from your team and with little oversight. More importantly, DevOps Service Providers also field specialized teams of software engineers crucial for restaurants as they often don’t have an internal software development team. By doing this, you have immediate access to a team of experts who can create applications for you fast and affordably. So How Does Agile DevOps Work? The most common and time-consuming repetitive procedures are provisioning testing environments and creating new app versions while building and operating any program in a production environment. DevOps Tools enable Infrastructure as Code (IaC) utilizing toolchains like Terraform, Kubernetes, Helm, and Docker. It allows you to write down in text files, or “manifests,” all the settings and variables of every computer environment required for creating your application in plain, straightforward terms. Using CI/CD pipelines, or Continuous Integration and Continuous Delivery procedures is the next stage in the Agile DevOps journey. These are automated scenarios where the results of one operation serve as the input for the following one. If the tests are successful, CI/CD pipelines make sure that new code can be automatically tested, produced, uploaded to the staging server, tested again, and submitted to production with a single code commit. This guarantees quick and inexpensive software delivery, enabling outcomes you need to launch your application in a month rather than a year. The most significant benefit of a DevOps Platform is that it is a practical application of Agile methodology, allowing you to create an MVP (Minimum Viable Product) for your delivery service application in a week, release it to stay connected with your regular users, and then refine it to attract new users. This might be a crucial step in addressing the unexpected dilemma and moving on effectively. For end-to-end software delivery services, MVP creation, and continuing Agile DevOps support, get in touch with a reputable DevOps as a service organization like Trident Information Systems. Contact us if you have any questions about adopting DevOps for restaurant delivery services, or Monitoring Tools in DevOps.

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It’s Time to Get Moving from NAV to BC Before 2022 Ends!

NAV to BC Upgrade / Trident Information Systems

If you are still using Microsoft Dynamics NAV, this blog is for you. You need to get the NAV to Business Central Upgrade ASAP! The extended support for the latest and the final NAV version is ending on January 11th, 2023. You are running out of time and don’t want to be on your own when the support dies. There will be nobody to fix your bugs or install upgrades. Your business will basically become handicapped after a while. This is one of the many reasons to Upgrade NAV to Business Central. Why is NAV to Business Central Upgrade So Important? Right now, you are getting security updates at no extra cost. However, things will change once the support ends. You will have to run paid services which are usually provided by the implementation partners like us (Trident Information Systems). Furthermore, if you are on extended support of the latest NAV version, you may also have to face issues when you try to integrate this solution with other modern tools such as Power Platform or any third-party Solutions. And the most concerning part is you cannot even update NAV with statutory changes or localization which puts you at risk. Why Would You Move to Microsoft Dynamics 365 Business Central? Microsoft Dynamics 365 Business Central is the upgraded version of Dynamics NAV. NAV is an on-premises software while Business Central is hosted on the cloud. Therefore, providing more agile and flexible features. Competition today is tough. This Cloud-based Microsoft Platform helps you not only to survive but to thrive. Dynamics 365 BC is way better than Navision because of: The Interface On one hand, where Dynamics NAV needs to be installed on your on-premises server or a virtual machine on a private network, D365 BC can be deployed on a web-based server or a Software as a Service (SaaS). With a modern interface, it becomes increasingly intuitive. NAV to Business Central Upgrade allows you to access AI which provides insights into your data and helps you make the right decision at the right time. Hosting Dynamics NAV was usually an on-premises software which meant it needed a private server. Whereas, Microsoft Dynamics Business Central is SaaS and is hosted on and by Microsoft Cloud Azure. Therefore, taking away the need for buying an SQL license or employing dedicated resources to take care of it. Upgrades If you are using Dynamics NAV which is still on its extended support, you can access Microsoft’s security and non-security updates. However, you may still have to discuss its pros and cons with your implementation partner as the updates may clash with your business environment. If you are using an older version, the hotfix and updates may pose a productivity threat instead if it doesn’t go well with your current environment. Microsoft BC, on the other hand, keeps receiving minor updates every now and then, and major updates every six months. Minor updates happen automatically whereas, for major updates, you are notified prior. You can also postpone the major update to a certain extent. Once you decide on a NAV to Business Central Upgrade, you do not need a dedicated team of experts to maintain the software as everything will be managed automatically. Software Licensing NAV and D365 BC are licensed in different ways. For instance, NAV is licensed for concurrent users, types of users, limited devices, windows groups, etc. Whereas, Business Central licenses depend upon the name users and the type of essentials, team, premium, and external account. You need to pay an upfront license cost and a 16% annual charge enhancement plan (EP). However, BC uses a monthly subscription model that changes per use and also includes features for the enhancement plans. To stay ahead of the competition, you need the latest technology. Without its support, you cannot make it through. If you are still using NAV, it’s time to get a NAV to Business Central Upgrade. The end of its extended support in January 2023 is one of the most prominent reasons. Furthermore, it’s not as competent as a Cloud-Based Software. It demands a lot of attention and care, unlike its upgraded version Microsoft Dynamics BC which doesn’t need to be taken care of by the users. If you wish to Upgrade Navision to Business Central, you can Contact Trident Information Systems. We are a Microsoft Dynamics 365 Gold Partner and LS Central Diamond Partner.

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Transport Industry Challenges in 2022 and their Ultimate Solution

Transport Management Software / Trident Information Systems

Your technology is responsible for how your transportation and logistics operations are carried out. The best ERP for Transport & Logistics would refer to strategies for optimizing your resources and getting the delivery done in the minimum time. Route planning, vehicle maintenance, and settlement of advances are other aspects of good transportation management technology. The covid-19 outbreak in 2020 disrupted the logistics industry with a good deal of challenges all across the globe. However, one thing that is common among all is their solution i.e., supply chain resilience. Good Logistics and Supply Chain Management Software beats abrupt hindrances keeping your business healthy. What Are the Challenges of Transportation and Logistics Management Systems In 2022? 2020 COVID outbreak unveiled supply chain shortcomings. This situation has encouraged logistic stakeholders to pay more attention to supply chain resilience and question their remedial plans. However, traditional Transport Management Solutions may face the following issues: Incompetent Route Management: Your order delivery duration may suffer due to inefficient route management. It can also lead to engine idling, an increased driving period, and a towering vehicle maintenance cost. Declined Vehicle Capacity Utilization: It is one of the most general limitations of traditional logistics management systems. Your team computes the vehicle details and analyzes its capacity, this method is subject to a good deal of errors. Software like Dynamics 365 for Logistics offers just the right features to deal with the same. Consignment Tracking Inefficiencies: To get your consignment status, your traditional transportation system may use a team to make hundreds of calls in a day. It is too much time-taking and exhausting, instead it is recommended to invest your funds in a suitable ERP for Transport & Logistics. Increased Transportation Costs: Manual order allocation, route planning, vehicle maintenance, increased drive period, and similar activities may need a lot of workforce, resulting in increased transportation costs. Not utilizing your current vehicle capacity may lead to purchasing a new vehicle and increased expenses. Late Deliveries: Lack of resource optimization may lead to late deliveries and loss of clients. It can severely impact the business’s goodwill and branding. It is important to adopt the latest ERP for Transport & Logistics like Microsoft ERP for Transportation, which can include all your necessities on the same platform. How Can Microsoft ERP for Transport & Logistics Help You Overcome Logistics Challenges? Microsoft ERP For Transport & Logistics is the best ERP for Transport Company. Having all the necessities like route planning, vehicle management, advances, trip settlements, real-time GPS fleet tracking, and much more within the same platform not only saves you time but financial assets as well. Given below are some of the most common perks of this Logistics Software. Cut Fleet Running costs: Having techniques like bundling, cross-docking, and continuous moves being packed together can check on your fleet running and maintenance costs and avail you of optimum fleet utilization. Manage the Entire Warehouse in One Click: This ERP for Transport & Logistics provides the best warehouse management software solution all across the globe. Having real-time warehouse data at hand encourages more meaningful decisions than ever. Manage Drivers: Dynamics 365 Transport Management software automatically tracks driving behavior, locations, activities, license, driving hours, and any violation of conduct swimmingly. Therefore, you can claim a more polished outcome without spending too much time, and money on your manpower. Cut Overall Costs and Increase Profit Margin: Spending less time, effort, and assets on activities like getting consignment status, tracking drivers’ information and route management cuts costs and adds up to your profit margin. Optimally Utilize Vehicle Capacity: Having suitable strategies ready, you get just the right method to optimally utilize your vehicle capacities and cut unnecessary costs. Schedule And Plan Trip with Live Road Tracking: Get hold of certain waypoints and instructions to create trips. Schedule journeys and pick the best routes with the least traffic. Track Vehicles: Track your vehicle’s current location, route history, speed, site visits, and driving behavior in one click. Get real-time updates on traffic via email and text messages. Our Final Words Transportation and logistics businesses may stumble upon various seen and unseen challenges, especially after the 2020 Covid-19 outbreak. However, the solution is simple; Supply Chain Resilience. Microsoft ERP For Transport & Logistics provides one of the finest Fleet Management Software. If you wish to implement the solution for your future endeavors, you can Contact Trident Information Systems, a Microsoft Dynamics 365 Gold Implementation Partner, and LS Central Diamond Partner. Trident’s services help you with excellent decisions, live road and vehicle tracking, optimum vehicle capacity utilization, and much more within the same platform. Contact us for more information or demo services.

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4 Magical Tips to Use AI to Transform Your Restaurant Business

Restaurant Management ERP / Trident Information Systems

Many Businesses are benefiting from AI machine Learning. The hospitality industry is not behind either. Those who once worked on silos are now using a unified Restaurant Management System with embedded AI features like LS Retail Software Solution. Restaurants realized the actual value of AI during times of unpredictability; the time when every economy almost collapsed. They are now embracing contactless delivery, kitchen robotics, and order aggregation. Not just this, in 2020, Artificial Intelligence in the Hospitality Industry is valued at USD 3.07 billion in 2020 and is estimated to reach USD 29.94 in 2026. These statistics reveal how spontaneously the trend is catching fire. Artificial Intelligence and Machine Learning cannot be replaced as they are the major income-driving assets for a company. However, many other businesses are slowly and steadily getting into the heat. There are Restaurant Management Software embedding AI features. LS Central Hospitality Management Solution is one of the most common examples so far. It can forecast demands and potential threats on the way, which helps cut costs and manage waste. It also offers a single platform to manage all your orders and most importantly, it gives essential customer insights. There are many ways you can optimize the power of AI to boost sales and transform your restaurant. Our team discovered the top 4 ways to use AI to get the maximum benefits out of it. Tips to Transform Your Restaurant Using AI-embedded Restaurant Management System AI optimizes machine learning algorithms and offers essential insights per situation. Artificial intelligence plays an important role in personalizing services for customers and gives a competitive edge in the business. Given below are some essential tips to optimally use your AI-embedded Restaurant Management System to transform your business. #1 Use AI to Find Recipe Ideas Track your customers, what they ordered, what they didn’t like, and how your services can be improved. A Restaurant Management System like LS Retail Hospitality Management System Software provides Business Intelligence tools to get accurate business insights. You can use them to find the most popular dishes and recipes you can improve. You can even innovate recipes once you get the hand on favors customers prefer the most. You can engage your research team to mix-match a few flavors and see how it is doing on the menu. For instance, blending strawberries with tomato juice gives a unique flavor, you can innovate a recipe, put it up on the menu, and see how it is doing. Remove Dishes from the Menu that are Not in Demand Why would you even want to invest in something that’s not returning your revenue at all? Purchasing inventory for dishes nobody wants to try is only adding more costs, nothing else. Look through customer data to find how well each of your dishes is doing and cut undesirable dishes. You can either do your research manually, or you can employ a Restaurant Management System that can do it for you. LS Retail Power BI tool extracts, filters, and presents data into insightful dashboards which will help you improve your food and customer experience. Set Menus Based on Locations People in different locations prefer different sorts of delicacies. For instance, the sale of a classic beef burger will be relatively low in a location with a maximum Hindu population in Ontario. Hence, it makes no sense to add more beef burgers to the menu, they should choose chicken, fish, goat, and egg items. Find out which is the best location to set a specific menu. You can use the Restaurant Management System to extract relevant insights. Make Your Customer Feel Being Cared for Using Insights Make sure your customers feel heard and are being cared for. Take note of their last feedback, pay attention to their grievances, and don’t forget to mention that their last issue has been resolved already. Make sure they feel you remember them and that you are special to them. This way, they will become loyal to your brand. Reinforce your staff with handheld devices like LS Retail POS which makes ordering and billing processes easier and quicker. With LS Retail ERP, you can send the orders straight to the kitchen right from the table. You can also include extra instructions on the way. This will not only save a lot of time and effort, but your staff will have enough strength to take care of customers in the best way. There are multiple ways you can use an AI-based Restaurant Management System to increase your restaurant sales. With essential insights, you can innovate hundreds of strategies to draw more customers. If you wish to employ Hospitality Management Software you can choose LS Retail, it is an extension to Microsoft Dynamics 365. Hence, being hosted by and on Microsoft Azure Cloud, it guarantees data security. Contact Trident Information Systems for further information.

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5 Magical Tricks to Keep Your Restaurant Staff Happy

Restaurant Management ERP / Trident Information Systems

High worker turnover is one of the main problems faced by the hospitality sector right now. The National Restaurant Association’s most recent State of the Restaurant Industry Report found that 78% of restaurant owners claimed they didn’t have enough workers to meet customer demand and 75% indicated they were more than 10% understaffed. In addition to lowering the restaurant’s average quality of service, a high staff turnover rate increases the expenses associated with finding, employing, and training new workers. Although there are many other factors contributing to this issue, including a high proportion of students employed in the sector and high levels of seasonality, and inappropriate Restaurant Management System. It is also true that many business owners in the sector might be doing more to retain talent. Here are five suggestions to assist you keep your restaurant’s personnel motivated to work there. Build Team Spirit In a restaurant, cooperation is essential to maintain efficient services. When there is disunity within the team, blunders, bottlenecks, and blame-games can happen rapidly. The outcome? Customers become annoyed, the service worsens, and staff members depart for settings with a more laid-back, upbeat vibe. Focus on encouraging teamwork within your organization to stop this disastrous, though extremely often, chain of events. You may, for instance: Set up a day each year for team-building events, which will assist staff members get to know one another better and foster good connections. Also, with a Restaurant Management System like LS Retail ERP, you can bring employees together on a common platform i.e., Teams. Show that everyone works hard in your restaurant by having supervisors consistently do various tasks, such as cleaning tables and making beverages. A fair job distribution enhances workplace relationships, and a manager who has firsthand knowledge of what each duty entails will treat employees more fairly. Celebrate achievements. When one of your workers celebrates a birthday, graduates, receives a promotion, or marks a work anniversary, plans a trip for the entire team, or at the least, has a cake and some refreshments delivered and set out for an hour to relax together. Celebrating occasions as a group demonstrates your concern for your employees, raises morale, and strengthens your bonds. Reinforce Employees with Restaurant Management System If you believe that not upgrading obsolete equipment would save you money, you are gravely incorrect. Upgrade to a unified Restaurant Management System as nothing is more annoying than the pressure to do a task quickly and to a high standard while using broken instruments. An antiquated Point of Sale System that gets stuck or creates tickets slowly may reduce table turns while also irritating customers who are in a rush. An ancient fryer that the kitchen crew can’t rely on may wreck the lunch rush. Make an investment in the newest technology like Restaurant Management System, and constantly check with your staff to see if any of the tools they are using, both in the back and in the front of the house, are insufficient or outdated. Remember this: Consider the technology you put in to help your personnel as an investment in enhancing customer service, such as a Mobile Point of Sale that swiftly accepts orders at the table. Appreciate Your Employees for a Well-done Job Studies have shown that people are more driven at work when they feel valued and appreciated. Teams with the highest levels of engagement saw 59% less turnover, according to a recent study from an organization that has earned the Great Place to Work certification. Positive reinforcement makes employees happier, more motivated, and more willing to put in extra effort. Many workers genuinely believe that having a sense of value at work is more essential than having money! There are several methods to express your appreciation to your staff: Consistently express your appreciation to your team for a job well done, such as when a hectic shift has gone very well, when sales targets have been met, or when a worker has handled a challenging issue with professionalism. You must implement a Hospitality ERP Software to ease their work and bring out the best in each of them. Constantly Train Them to Match Current Market Needs A clear understanding of what is expected of them, and a feeling of purpose may be given to your personnel through thorough training. In addition to everything they require to effectively service your clients, be sure to instruct new employees on your company’s values, regulations, and policies. There should be no end to training. Even while the onboarding process is crucial, you shouldn’t let your workers’ education end there. Give your employees access to professional development opportunities; they’ll feel appreciated as part of the team, understand that you care about their development, and, as a bonus, they’ll bring new skills to your company. Use a Restaurant Management System like LS Retail Software Solution as it is easy to learn and your workers are most probably familiar with the interface. Provide a Channel for Official Communication Unclear communication and misunderstandings may swiftly undermine business relationships and spoil the environment in the company. Why is it that he always receives all the overtime? “Wait, I requested a vacation two weeks in advance and was denied; how come she was granted time off when she only requested it yesterday? By putting in place tools that make it possible for employees and management to communicate clearly and openly, you can reduce the likelihood of grudges and claims of preferential treatment. Our Unified Restaurant Management System, LS Central, has a staff management feature that may help you simplify staff scheduling and provide you with an Employee Portal for direct contact. When your employees are satisfied, they work more, stay longer in the job, and take fewer sick days. Additionally, if your team enjoys coming to work for you, you’ll spend less on recruiting and training new hires and be able to provide consistently excellent service across all of your locations. If you need assistance identifying the appropriate technology to raise the

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Case Study – Trident Implemented D365 Finance & Supply Chain Management for NOC Ethiopia

Microsoft Dynamics 365 / Trident Information Systems

Established in 2004, National Oil Ethiopia Plc (NOC) is excelling in the marketing of petroleum products in the country. It is the first indigenous oil marketer to have distinct service stations located throughout the country. NOC markets one of the leading lubricant brands commonly known as Chevron-Caltex Lubricants, as well as contribute to a major share in Ethiopia Oil Industry. It supplies over 100 lubricant grades for Industrial and Automotive applications. Additionally, the organization delivers other petroleum products such as LPG, Chemicals, Bitumen, and Petcock. The business delivers services to keep their customers going by delivering services in the most cost-efficient and effective manner. Their team is divided into retail and commercial units to profitably market their products and achieve effective customer services and market leadership in the gas sector of Ethiopia. The business aims at consistently improving its product and service offerings while expanding its business operations in Ethiopia and other African Countries. However, their current system was unable to comply with their requirements. Hence, they decided to contact Trident Information Systems for a suitable solution. After conducting thorough research, Trident found its core challenges and requirements and believed Microsoft Dynamics 365 Finance and Operations will be the most suitable solution. Business Challenges The business was struggling with financial management and supply chain issues which included: Difficulty in figuring out the accurate volume of fuel transported in the truck. Tough time allocating charges on import purchase orders and knowing the landed cost on the inventory. Difficulty in allocating departmental costs and expenses. The manual approach to the regular activities caused redundancy and similar issues. Disparate systems and no real-time data availability hampered decision-making. Uncontrolled operations and compliances throughout the organization and vendors. Business Requirements The business needed a unified approach in the financial management of the business and required the following: To calculate the accurate fuel volume transported in trucks, know the losses and gains during the transit. To allocate charges on the import purchase order and to know the actual landed cost on inventory. Needed to identify departmental cost and expenses for actual cost allocations. Configure and customize the automation process for regular activities. Unified software solution for real-time data availability. Robust support of operations and compliances throughout the organization and vendor. Solutions Provided by Trident Information Systems After digging out the organization’s core challenges and requirements, Trident implemented Dynamics 365 Finance and Supply Chain. Other benefits the solution provided include: DIP Measurement Process- as NOC uses Dip Measurement to calculate fuel volume transported in the truck to find out the losses and gains during the transit. Insightful reports and dashboards on financial transactions with D365 Finance and Supply Chain. Enhanced Process Automation. Captured all landed costs while adding them to the Inventory. A centralized view on operations, costing, compliances, and inventory. A sophisticated vendor management system. Benefits to Business After implementing Dynamics 365 Finance and Supply Chain, NOC noticed a considerable change in their financial management and supply chain. Trident’s solution delivered the following benefits: The business could manage and schedule its resources in real-time and project costs accurately. NOC could identify the actual fuel volume transported in the truck to know the gains and losses during the transit. Their revenue was now managed more systematically and accurately. A centralized system for planning and project analysis could better control operations and compliance across the organization. Better vendor management and regulatory compliance. Advantages of Dynamics 365 Finance and Supply Chain Microsoft Dynamics Finance and Supply Chain put flexibility and Scalability at the core of your business, allowing you to quickly grow, and adapt at your own pace. You can easily tailor and extend the application to meet your unique business or industry-specific needs. It can offer the benefits given below but not limited to: Supports critical operations throughout the business. Exceptional reporting functionality that allows businesses to collect data and assess situations right then and there. Microsoft backed and developed functionality to enable seamless integration within the enterprise. Enables in-depth accounting and financial functionality. Reduces IT maintenance load. It automates and streamlines the supply chain. Endorses innovation with a modern and adaptable platform. Streamlines asset management. Bottom line After struggling with successfully managing their expanding business’ finance and supply chain, NOC Ethiopia finally decided to contact Trident Information Systems for Dynamics 365 Finance and Supply Chain solution. After the implementation, the business could witness benefits like optimum resource management and scheduling, systematic revenue management, centralized view of the entire supply chain, and so on. Trident is a Microsoft Dynamics 365 Gold Implementation partner. Contact us for further information

Case Study – Trident Implemented D365 Finance & Supply Chain Management for NOC Ethiopia Read More »

5 Guaranteed Strategies to Keep Customers Happy in Your Restaurant!

Restaurant Management ERP / Trident Information Systems

While dealing with bottleneck competition in the Hospitality Industry, you have to maintain an equilibrium between staying sane and reducing the churn. It is essential to look for dynamic methods to engage more customers in your business and retain the existing ones. For that, you first have to implement an agile Restaurant Management System to support it. Being a restaurant/ food chain owner, you may as well relate to the frequent challenges popping up such as: Changes in marketing trends and dynamics. Changes in customer’s experience. Losing loyal customers. Growth of your restaurants and increasing competition. Our team of experts carried out thorough research, encompassed common issues, and accumulated top five strategies to retain existing customers and draw new ones. Widen-up custom experience Introduce quick and convenient payment methods Deliver a wealth of information Allow order customization Smoothen-up their journey #1 Widen-Up the Customer Experience It is a good idea to engage your customers before, during, and after their dining experience, as it ultimately draws more customers to your business. In this digital era, where everyone wants a quick and smooth experience while dining, make sure they can get in touch with you via applications, mobile devices, social media, and the internet. Get a Restaurant Management System to accumulate every function on the same platform. Some studies have shown that 70% of customers are most likely to hop back to quick service, casual restaurants, and fast casuals if they have an app that gratifies them with acknowledgment, or in other words, makes them feel “known.” It is a magnificent opportunity to develop a robust, personalized bond, driving customers back to your business. The essence is, get in touch with the customers via their preferred channels. It can be as simple as asking them to share their favorite photos on social media or suggest new menu ideas. Also, you can offer them customized offers, promotional rewards, hold surveys to understand their taste, and implement the most demanded recipe. If you have a Restaurant Management System like LS Central, you can easily get these features at your fingertips. #2 Introduce Quick and Convenient Payment Methods Nothing is better than introducing a quick and convenient payment method to customers as a churn reduction method. Remove all obstructions and ensure a smooth path to your restaurant. Using Point of Sale Systems is recommended due to its flexible capacities. LS Retail ERP is an Online Food Ordering Software which helps you manage all your online ordering platforms in one place. Even if you serve excellent food, your diners/ customers might note your service inefficiency. It can even drive them to shift their preference to your competition. Hence, ensure seamless services and avoid any vacuum formation between you and your customers. Research by Deloitte revealed that there is an increase in customer visits of 6% and a rise in spending of 20% when customers have the flexibility to place orders and pay quickly using technology. #3 Deliver a Wealth of Information Diners appreciate honesty and transparency, sharing values is a great deal to them. It is one of the easiest mediums to convey that you are on the same page as them. Sharing details of your food quality, healthy eating, and sustainability ensure your restaurant will be their first preference. Thanks to the available Restaurant Management System – from websites or applications on their mobile phones to the POS System (Point of Sale) in your restaurant, data sharing has never been easier. Customers can tap into your restaurant food detail in the blink of an eye and finalize if they want to give your restaurant a try. If you use a Restaurant Management System, all you have to do is input the data in the back-office and the system will distribute it to all the touchpoints (including loyalty apps, POS, and website). So, embrace this moment, and inform your customers How you source your ingredients? How you treat your staff? How your services are sustainable and eco-friendly? Nutritional values of dishes. #4 Allow Order Customization While serving customers you have to make sure you offer what they want, not what you want to offer. If you want more customers to engage with your business, allow order customization. Enable enough flexibility to make changes in their order and get it delivered as per their unique taste. Flexibility is directly proportional to scalability. A Restaurant Management System like LS Retail Software Solution can give you the flexibility you need. It has been researched that 85% of customers tend to check out the menu before finalizing a restaurant to visit. Since it is one of the top demands to be seen among customers, offering food customization facilities enhances the chances of your selection. Sanctioning food customization to their unique taste is an effective way to add value to their dining experience. Use a Restaurant Management System like LS Retail Software Solution The success of your business relies on effective engagement between you and your customers. Also, front office coordination is something you need to focus on here. Make sure the orders are transmitted properly from the front to the back office. In this case, technology like LS Retail POS can help. It guarantees correct order transmission from the table to the accurate kitchen counter, eliminating the risk of the kitchen staff misreading the waiter’s handwritten orders. #5 Smoothen-Up Their Journey Your customer’s journey to your restaurant is much more than crossing the threshold. It starts right from the moment they browse through the menu via your website, mobile application, or any other medium. It is significant to integrate all the processes to assure seamless services. Think of the mediums you can use to connect with the customers and the kitchen. How can your staff get the information they need to deliver personalized information and recommendations? How can you change your restaurant’s layout to suit your customers better and reduce waiting times? To top it off, ensure all the elements coordinate well with one another. To achieve the ultimate agility, you need

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Pop-up Stores: An Excellent Medium to Grow Customer Engagements

Retail ERP Software / Trident Information Systems

Big retail brands like French fashion Sézane are including pop-up stores in their strategies. They understand the need to physically connect with customers. With the help of Software for Retail Shop, they can easily get insights into their customers and create strategies to connect with them on a physical level. This is what Sézane did. How did Sézane’s Pop-up Store Become a Hit? They attracted a massive crowd in Los Angeles and asked them to check out their new launches in a pop-up store called Residence. The store displayed Sezen’s stylish collection, along with other French brands such as Bien Aimé perfumes, Ysé Paris swimsuits, and a children’s collection made in collaboration with Bobo Choses. They also invited customers to special events like shirt embroidery and bag personalization workshops. The aim was to bring Paris’s retail store experience to the US market. For Sézane, it was a great opportunity to grab customers’ interest before establishing a permanent store. Pop-ups for eCommerce Stores and Future Eco-conscious Shops Pop-ups have also helped retailers to try out new locations. It is also benefiting online retail stores. With the help of Software for Retail Store, it gets easy for them to find the most suitable locations for their pop-ups. Many use the Best eCommerce Platform 2022: LS Central. Pop-up stores are a great medium for retailers with no physical store, to connect with customers physically and allow them to experience the touch and feel of the product. Another interesting use of pop-up stores includes trying out new items and generating a buzz. In the UK, Selfridges pop-up retail gave customers a vision of what future eco-conscious shops may look like. It displayed 3D printing robots and real-time tailoring and introduced a new ownership concept How to Use Pop-ups to Enhance Sales? At times when customers expect great experiences in-store, but with pop-ups it’s much easier. Moreover, you can attract more customers to visit your physical or online store. We have designed a few strategies to enhance your retail business with pop-ups: Boost Marketing and Brand Awareness In the era of unlimited content and social media scrolling, how can you stand out in the market? Pop-up stores are a great way to grab customers’ attention and generate excitement. Since they are only for a short time, customers go out of their way to visit these pop-ups. In a survey conducted by Business Insider Intelligence, more than 50% of retailers admitted they could increase their market visibility by 46%. Software for Retail Shop like LS Central helps track customer interactions and use it for further promotions. Finding New Partnerships Some retailers prefer to work solo, however, some unlikely partnerships in the market could get a massive advantage from the alliance. One such example is Taco Bell and T-Mobile. They created a pop-up store to draw more customers. Those who visited T-MoBell could get their hands on surprising goodies, free drinks, and limited-edition T-Mobile giveaways. This was just one example of a unique partnership. Such strategies allow one’s business to have a larger customer base and pull off campaigns that they would not be able to manage on their own. Software for Retail Shop also helped them organize these events. With customer insights, both partners could find a common area to set up the pop-up and offer interesting deals. Offer Innovative Customer Experience Pop-up stores are designed to be experimental, which means you do not have to stay behind confined brick-and-mortar walls. For instance, IKEA tried augmented reality at its pop-up store and encouraged visitors to create their personalized space using touchscreens. They incorporated storage, lighting, and furniture of their choice. They were thrilled to see their dream space coming to life in front of their eyes. Another innovative step was taken by adidas, who prompted sustainable shopping. They launched a one-day-only pop-up and encouraged alternative currency. They asked their visitors to buy a unique piece in exchange for their old clothes. They accepted clothes by their weight in exchange for a unique, one-of-a-kind, and upcycled piece. Test New Locations Using Software for Retail Shop Before committing to a location, you can try out different areas and see where the crowd shows the most interest. You can use Software for Retail Shop to track customer interactions and identify their interests. Also, you can use your previous interactions to find out customers from which area showed the most interest. This will help you shortlist the location you want to open your next pop-up store. A pop-up is a very cost-effective method to find and test an ideal location for your store. According to a report by Business Insider, 44% of respondents opened their pop-ups within $5,000. Pop-up stores are catching pace among SMBs too due to their low-cost investment, temporary nature, and interaction with a wider range of customers without setting a permanent base. They are ideal to increase customer engagement. Retailers must use Software for Retail Shop to track and optimize those interactions. LS Central is the best Retail ERP that offers CRM on the same platform. It has been rated as the Best eCommerce Platform 2022. If you are looking for a Retail ERP Implementation Partner, you can Contact Trident Information Systems, a Microsoft Dynamics 365 Gold Implementation Partner, and LS Central Diamond Partner.

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