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Why Does Analytics Play a Huge Role in the Journey of a Restaurant’s CIO?

Restaurant Management ERP / Trident Information Systems

Restaurants that fear changes cannot make it too far in the competition. The past few years have taught every industry the importance of speed and agility for survival. Restaurant industries are fast-paced, and a little slowdown can end up collapsing massive profit-earning opportunities for them. With unexpected lockdowns, staff shortages, and a lack of ingredients, many restaurants reached the verge of shutting down in the past. Only those with a Unified Restaurant Management System, like Microsoft Dynamics for Restaurant, had enough resources to keep them surviving and innovating new ideas to make a profit even during the most hopeless hours. They could do it with the agile analytics that LS Retail Restaurant Software offers. There are still many food service businesses that fear changes; they dread the complications that hang around the process, and therefore, choose to work in silos. Little do they realize how many steps it pushes them back and we are not even talking about the uncertain threats they cannot see. Traditional technology often fails to support agile methods. It is time to introduce a digital transformation into your restaurant and invest in reliable Intelligence technology. As per a study by IDC, companies that focus their digital transformation on intelligence technology boost their productivity, earn 8 times more revenue, and drive twice cost efficiency as compared to a non-digitally transformed restaurant. How Analytics in Microsoft Dynamics for Restaurant Benefits Your Restaurant Business? With the latest technology driven by intelligence, it does not demand a team of data scientists to bring market analytics. Microsoft Dynamics for Restaurant is an AI and Intelligence based unified Hospitality Management Solution that provides the following benefits: Find the Relevant Patterns Microsoft Dynamics for Restaurant provides detailed insights into your market where you can notice patterns and plan strategies accordingly. You can notice that a particular mall in your downtown location sells more wine than beer. Or people in a certain area look for a particular restaurant during a rainy day. Noticing patterns like these can change the whole game. You will make strategies more consciously keeping such information as the base. Also, with historical consumption patterns, you can predict how much you can sell in the next week. Optimized Inventory Ordering While Cutting Waste With agile intelligence, you can record and notice your previous ingredient management pattern and find methods to minimize waste. Maybe you know that from the past few times, your tomato sauce is in excess and ends up in a can. Or you may see that customers are not finishing the red wine and it’s getting wasted. Waste cannot be eliminated but minimized. Microsoft Dynamics for Restaurant helps you do just that. With robust analytics and real-time visibility, you can easily minimize costs and add to your profit margin. Manage Stock Usage and Distribution Managing stock and distributing it throughout your chains is not as easy as it sounds. Distributing inventory across different locations needs strategic planning where the response from customers has already been observed. For instance, you can distribute more pork sausages in your Rochester chain where customers choose it for breakfast, and chicken wings in Syracuse for lunch. The vigor of a plan entirely depends upon the accuracy of the information they can access. Microsoft Dynamics for Restaurant fosters robust business intelligence tools such as Power BI. Since the data is stored in a single source of truth, it extracts information from multiple sources and turns them into actionable reports. Design an Impactful Menu Have you noticed some dishes on your menu are very costly to make and are not even popular among customers? If they can’t provide you with healthy margins, cut them off from your menu. With deep insights into the customer, you can see how your menu is performing. Study customer feedback and try adding more variations in the most liked meals. You can launch special offers where you may sell free fries with peri-peri chicken wings. Or you may cross-sell dishes as well. Make exciting combinations of different dishes and form a meal. Insights allow exponential opportunities to make good variations in your existing menu. If you are looking to implement Microsoft Dynamics for Restaurant, you must contact a Microsoft Restaurant ERP Software Implementation Partner. Your partner must have a robust track of accomplishments and robust resources to manage your restaurant needs. Trident is a D365 Gold Implementation Partner and LS Retail Diamond Partner. With 22+ years of experience, we have acquired a massive clientage and maximum customer retention rate. Our team of experts ensures your Restaurant Application keep working with their 24/7 support. Contact us for further information.

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Happy Staff Is the Secret Ingredient for High-Profit Businesses

Restaurant Management ERP / Trident Information Systems

One of the main problems facing the hospitality sector right now is high staff turnover. The National Restaurant Association’s most recent State of the Restaurant Industry Report found that 78% of restaurant owners claimed they didn’t have enough workers to meet customer demand and 75% indicated they were more than 10% understaffed. In addition to lowering the restaurant’s average level of service, a high staff turnover rate increases the costs associated with finding, hiring, and training new workers. Although there are many other factors contributing to this issue, including a high proportion of students employed in the sector and high levels of seasonality, it is also true that many business owners in the sector might be doing more to retain talent. There are many ways to retain your staff. The most basic thing you can do is employ an agile Restaurant Application. Hospitality Management Software like LS Retail Restaurant Management System provides a unified platform consisting of robust tools and centralized data. It impacts the productivity of your staff and adds to the smoothness of your operations. Here are five suggestions to assist you in keeping your restaurant’s personnel motivated to work there. 5 Ways to Keep Your Staff Happy Teamwork Plays an important role in maintaining a healthy flow of operations in a business environment. Given below are some tips to keep your staff happy and motivated. Built Team Spirit from Top to Bottom Having a team spirit is very important to avoid unnecessary mistakes, bottlenecks, and disputes. If your staff doesn’t feel happy with where they are right now, they will probably switch to a better environment. There are a lot of steps you can take to improve the situation like organizing a team spirit day where your staff plays fun games, enhancing team spirit, and most importantly, getting to know each other better. Or you can organize a trip for everyone to do some activities together. Or celebrate a milestone achieved by the employees. You can either throw a party or at least cut a cake to cherish their success. Before adding a new dish to the menu, you can ask them to taste it first and ask for their opinion about the same. There are many ways you can boost their team spirit. Reinforce Employees with Modern Restaurant Application If you believe that not upgrading the outdated Restaurant Application will save you money, you are gravely mistaken. Nothing is more annoying than trying to do a task quickly and to a high standard while using broken instruments. An antiquated point-of-sale system that gets stuck or creates tickets slowly may reduce table turns while also irritating guests who are in a rush. An ancient fryer that the kitchen crew can’t rely on may wreck the lunch rush. Invest money in the newest Point of Sale System and constantly check with your employees to see if any of the tools they are using, both in the front and in the back of the house, are insufficient or outdated. Just keep in mind that any money you spend on a Restaurant Application to assist your staff—such as a Restaurant POS System that can swiftly take orders at the table—should be considered an investment in enhancing the quality of your customer service. Appreciate them for a good job Studies have shown that people are more driven at work when they feel valued and appreciated. Teams with the highest levels of engagement experienced 59% less turnover, according to a recent survey from an organization that has earned the Great Place to Work certification. Constructive feedback makes employees happier, more motivated, and more willing to put in the extra effort. Many workers genuinely believe that having a sense of value at work is more effective than getting money! You can also save their progress in your Restaurant Application where you can even manage their talent and assign them jobs as per their interests. Furthermore, there are numerous ways to express your appreciation to your staff: Consistently express your appreciation to your team for a job well done, such as when a hectic shift has gone very well, when sales targets have been met, or when a worker has handled a challenging issue with professionalism. Thanks are important. Has a waiter agreed to a last-minute shift change to meet the demands of your company? Did anyone forgo a break to assist in the rush? Be sure to recognize their effort and express your gratitude for going above and above. Give them room and time to unwind. Establish a break room with a coffee maker, complimentary light snacks, and a water dispenser so that your team can recharge and rest before heading back to work. This will make them more motivated and at ease. Provide Ongoing Training Make sure to instruct new employees on your company’s values, rules, and policies. There should be no end to the training. Even though the onboarding process is crucial, you shouldn’t let your employees’ education end there. Give your employees access to professional development opportunities; they’ll feel appreciated as part of the team, understand that you care about their development, and, as a bonus, they’ll bring new skills to your company. Nine out of ten restaurant managers, according to NRA data, began their careers as entry-level employees; therefore, investing in the professional development of your staff is an investment in the long-term success of your company. Furthermore, training is even more important for existing employees if there is a new update in your Restaurant Application. Thus, keep them updated with the latest technology. Allow Your Staff to Officially Communicate Via a Common Channel Professional boundaries and morale can be easily destroyed by unclear communication and misconceptions. Why does he constantly get overtime assignments? I requested a vacation two weeks in advance, so why did she get time off when she only requested it yesterday? By putting in place systems that allow for direct, open communication between staff and management, you can reduce the likelihood of complaints

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5 Guaranteed Business Suggestions 90% Restaurants Underlook but the Top 10% Don’t

Restaurant Management ERP / Trident Information Systems

Restaurant Businesses are thriving around the world. However, only a certain percentage of them make it to the top. Have you wondered why? What different do they do to reach that level? How did a once-newborn business reach the pinnacle? Of course, the quality of food matters, but is that it? Is it enough for a restaurant to touch the sky? No. Their strategies, Restaurant Management Software, business environment, the attitude of staff, etc. are all that make a difference. The hospitality industry has been among us for several decades and is expected to stick around and grow. Therefore, there are exponential opportunities for a restaurant to grow. You just need to know where you are lacking and what these top 10% of restaurants do that you don’t. Study their journey and implement whatever you can in your business. This blog is all about the top 5 factors you underlook but can boost your business and make you one of the top 10% of restaurants making the most money. Get a Suitable Restaurant Management Software This is the most obvious and basic thing that successful businesses do but many businesses overlook it. To save a few bucks, several restaurants choose to work in silos which adds to their complexities instead. They do not realize how much of their potential is at stake if they work on disparate systems instead of Restaurant Management Software. It is recommended to choose a unified Restaurant Application that provides all the basic and advanced necessities on the same platform. Make sure your Hospitality Management System uses the same data center, so you don’t spend hours finding the relevant data. A unified system can do wonders for your business. Restaurants such as Hard Rock Cafe, KFC, Haldiram’s, Tokyo Sushi, etc. use a unified Restaurant Management Software called LS Retail, an extension to Microsoft Dynamics 365. Investing in the Latest Technology Implementing the latest technology is one of the most common things the top ten percent of successful businesses always consider. Since they must manage many tasks while cutting costs, they prefer automation. They installed a Restaurant Management System which updates automatically where no maintenance and upgrade is required by the team. Instead, everything is managed by a third-party service provider. For instance, KFC has implemented LS Retail which is a unified Restaurant Management Software providing a set of tools customized to target their needs. The upgrade and maintenance are managed by the implementation partner and the data security is taken care of by Microsoft Itself. Being hosted on Microsoft Cloud Azure, they do not have to worry about viruses, threats, and malware. Contactless ordering and Billing The contactless trend increased during COVID which encouraged contactless technology such as Point of Sale Software. Businesses such as Haldiram’s (with a net worth of $100 million) offer faster and more accurate services using this Restaurant Management Software. A POS is not just limited to taking orders and bills, but also managing their inventory, purchasing and supplier management, and managing customer loyalty. Many businesses don’t realize it, but it can help them in the long run, just like Haldiram’s. Getting Accurate Insights This is one of the most undervalued aspects of most businesses, but enterprises make full use of it. They rely on analytics tools such as Power BI, which collects customer interactions from all the touchpoints to turn them into actionable reports. These reports help them to make master strategies such as loyalty programs, deals, offers, coupons, changes in restaurant policies, etc. These insights also help in connecting with the customers emotionally; when you remind them what they ordered last time and how much they appreciated their feedback, the customer feels being cared for. This is when it becomes a great opportunity for restaurants to drive the most reliable promotion tactic i.e., word of mouth by their customer. Empowering Staff with Devices It is no shock that the hospitality industry faces the highest employee turnover rates. A successful business retains its staff and keeps them motivated. Giving them handheld devices connected with your Restaurant Management Software will save a lot of their time and keep them motivated. They can work to their full capacity and will have enough energy to greet each customer with enthusiasm. There is a reason why some restaurants make it to the top 10% and the rest don’t. They just don’t ignore the underlooked aspects of the business. They get the best technology in their reach, utilize their data, avoid silos, invest in the right Restaurant Management Software, and so on. Successful businesses such as KFC, Barbeque Nation, and GO Grill use Microsoft Restaurant ERP Software, which is also known as LS Retail. If you wish to implement LS Retail Software Solution, Contact Trident Information Systems, a Diamond LS Retail Partner and Gold D365 Partner.

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Do Not Make These Mistakes or You Can Lose Massive Sales Opportunities In This Festive Season

Retail ERP Software / Trident Information Systems

Many merchants discovered the hard way that the busy holiday shopping season would overwhelm their e-commerce platforms. The holiday season was often a textbook illustration of how not to do business, from shipping the wrong product to canceling orders owing to stockouts to making returns of broken goods challenging. There is no doubt that many merchants still have a lot to learn about selling – and keeping customers pleased – across various channels. Successful businesses use robust technology such as ERP software for Ecommerce to keep up with the uncertainties and smooth out the sales process. #1 Do Not Make Promises You Know You Can’t Keep On December 10, Anna is browsing an established retailer’s online store. She chooses to get the ideal lamp for her brother. The order has been accepted, and delivery will take place in 5 working days. An email notifying Anna that her order had to be canceled owing to stock availability was sent to her a week later. We apologize for any inconvenience caused. Please accept our apology. Now that Christmas is just a few days away, Anna doesn’t have a present for her brother and doesn’t have time to go out and get one. But at least she has the store’s sincere regrets! That will improve everything right away! Quick Fix: Integrate Your Channels with ERP software for Ecommerce For their consumers’ buying experiences to be seamless, retailers that offer omnichannel shopping must link their channels. In the event that your channels are not connected, you can sell something on your online store only to discover after the fact that it is genuinely out of stock. Because the e-commerce portal uses the general ledger to retrieve real-time stock information, a system with true omnichannel integration, like LS Retail ERP software for eCommerce, ensures that your online store always contains up-to-date product information. #2 Delivering the Wrong Item When Marco discovers that the shorts he ordered online have arrived in time for his sun and sea vacation, he is overjoyed. But as soon as he opens the package, he sees the sizing is off. He double-checks his order: even though he marked XL, a Small was received instead. He will never be able to change the thing before his departure because he is departing in two days. Quick Fix: Get Visibility into the Value Chain Retailers lose an average of 4.4% of their sales due to customer returns. Returns frequently occur for causes outside the retailer’s control. However, you only have yourself to blame when you are the reason. Even if not all returns can be avoided, an effective ERP software for Ecommerce can help lower the risk of returns by, for instance, guaranteeing that consumers who make online purchases receive the precise item they bought – in the right model, color, and size. #3 Not Interacting with the Customers Very Well Linda purchased an evening gown online, but it arrived late. She worries that she might not have it in time for her new year’s celebration. She tries to follow the order, but the website doesn’t provide a way for her to do so. Linda emails customer service, but all she gets in return is an automated message saying, “Thank you for your email. We will investigate your issue after learning about your difficulty and expressing our concern. Warm regards. A few days later, Linda calls customer service but doesn’t get a clear response. She requests that they postpone the dress and makes the decision to go downtown and buy whatever she can find at the mall at the last minute. Quick Fix: Keep Communication Channel Open How would your customers know if you did your packing and shipment on time if you didn’t tell them? Your level of communication defines the level of gratification your customers will get. The best strategy is to stay true and provide transparency for building trust between you and your customers. Always be straightforward with your customers even before they start purchasing from you. Imagine how humiliating it will be for your customers to see a message that states, “extra charges for bulky items”, or “we only ship in Canada” after making a purchase. Avoid making these mistakes. Mistakes are common. However, to avoid big mistakes you must employ ERP software for eCommerce. Prefer a platform that combines Retail ERP and CRM at the same time, like LS Retail ERP. If you wish to implement LS Retail Software Solution, you can Contact Trident Information Systems, a Diamond LS Retail Partner.

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Grab Retail Sales Opportunities with LS Retail Power BI!

Retail ERP Software / Trident Information Systems

LS Retail ERP fosters Power BI which is a set of services, connectors, and apps that coordinate together to turn unrelated sources of data into visually impressive, coherent, and interactive insights. You might record data in a spreadsheet or a collection of cloud-based and on-premises hybrid data warehouses. However, Power BI ensures easy data source connection followed by visualizing and identifying essential inputs and sharing them with anyone you want. Microsoft Power BI sets an example of being one of the most popular SaaS (Software as a Service) Power BI services. You can use it on both your PC and mobile devices. Role of Power BI in Sales Any organization sets benchmarks based on its sales. A sales increment contributes to more customers, revenue, and profit. There was a time when sales data was tracked manually. It was researched and combined from various sources and transmitted into a single report. All the manual work made it tedious and prone to errors. An organization cannot create relevant sales-boosting strategies without real-time data precisely displayed in a report. Be it on current market trends, customers, competitors, or KPIs, to take relevant action, one needs accurate data. This is where LS Retail ERP comes into play. Power BI automatically draws data from various sources and turns it into actionable reports. How to Boost Sales with Power BI? Sales will not increase automatically, decision-makers need a proper understanding of their environment and relevant aspects to come up with the most logical and feasible sales-boosting strategies. Planning needs data, real-accurate data. A little input inaccuracy can lead to internal as well as external losses. A data-driven dashboard that BI generates displays essentials that need to be taken care of. Compiled data from various sources and formats transmuted into visual dashboards helps decision-makers to get a full-fledged picture of their business right in front of them. They can analyze each store’s performance and make necessary modifications, track sales performance, and much more. Here are five ideas to boost sales using LS Retail Power BI. Carry out In-Depth Sales Analysis and Forecast The very first step to employing LS Retail ERP to boost sales is to study your sales pattern. With Power BI Services, analyze sales made in the past few months and identify your mistakes. Compare the most recent sales with the previous ones and spot the difference. Identify the time you made the most sales, what strategies you used, and if it is possible to implement them again. Change your current strategies if required. Study previous statistics where you made the least sales, track the pattern and identify the redundant processes you might be repeating. Thoroughly study and compare your sales. Identify the factors or ingredients your customers did not appreciate earlier and try to avoid them. Suppose you increase your restaurant sales by 30% in 2018 when your restaurant offers free coke with a pizza. Identify the probability of an increase in sales if you implement the same or similar strategy again. Be Creative with Meal Variations Track the meals in demand the most, launch their variations or side dishes and offer them out. What ingredients can you add or remove from your meals? Offer unique side dishes like a new cake variation or add a mix of different herbs to French fries. You can also launch innovative dip ranges with simple snacks like chips, French fries, chicken nuggets, potatoes nuggets, etc. such as cashew cream, creamy jalapeno dip, Romasco sauce, Persian cucumber dip, and so on. With LS Retail ERP you get plenty from different touchpoints. Create Loyalty Programs and Special Deals Understand each of your customers, scan through their most recent purchase, and read their spending behavior with Power BI. customize exclusive deals and plans based on their preferences. Classify customers into distinct groups and launch specialized offers for them. Prepare meal plans and meal deals, avail loyalty points, and allow them to be redeemed at a given time. Encourage Your Staff to be More Productive with LS Retail ERP Track each member of staff’s performance and identify how you can boost their efficiency. Notice the technical and non-technical aspects impacting them. Check if they are compatible with modern technology. Analyze their pain points, try to resolve them, and identify the factors that would drive them to perform better. Encourage employees to work better with regular awards and rewards. It becomes easier if you have LS Retail ERP at your back. Ask your customers for their feedback on the staff hoisting them and reward the best-reviewed staff members at the end of every month or quarterly. This boosts your employees’ morale and drives other employees to give their best. LS Retail ERP provides a set of tools essential to boost your employee’s productivity. Referral Promotion Through Power BI This is one of the most common and effective sales-boosting methods. Select a meal or a meal plan you wish to increase demand for. Launch exclusive discounts for people who bring more people with them. Suppose a person brings two people along and offers a 20% discount on the meal on offer and a coupon to the person who brought them. If he brings three people along, offer a 30% discount. Stretch discounts to a maximum of 50% for 6 people and above. Some might even try other dishes that are not on offer as well. Hence, boosting your overall sales. Planning gets easier when you have a comprehensive report on every aspect of your business. To boost sales, LS Retail ERP and its Power BI functionalities can assist and backup your creative strategies. If integrated with Artificial Intelligence (AI), it can open doors to numerous opportunities, from analyzing current market dynamics to understanding competition strategies. Trident Information Systems is a Gold Microsoft Partner and LS Central Diamond Partner and serves various successful businesses with Power BI services. For queries, Contact Us Today!

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Boost Restaurant Sales Performance in 7 Steps

Restaurant Management ERP / Trident Information Systems

With the rapid evolution in the hospitality industry, one can either match the pace or fall behind in the competition. Many implement a Restaurant Application, and many employ a couple of them. The global health crisis has dealt hospitality one of the greatest challenges of all time. Unfortunately, some restaurants might never reopen, and the survivors find themselves in a different market environment. Dividing tables and plexiglass screens, mandatory masks, and gloves. Sanitizer stations and temperature checks have become commonalities among all restaurants now. Reopening restaurants is a baby step toward getting back to normal. The customers are also trying to adapt to this antipodal dining experience. New laws abiding is mounting pressure on restaurants to comply with sanitary requirements and provide the best dining experience at the same time. Through this blog’s medium, we are sharing the top 7 steps to increase sales performance. For instance, having effective and visible hygiene routines, proactively protecting staff and customers, helping to enforce social distancing, and so on. If you feel hooked so far, read it further. #1 Off-Premises Dining Using a Restaurant Application Nothing is better than enjoying food from your home’s comfort. This trend has driven the recent years. In 2018, according to some researchers, home deliveries contributed 59% of restaurant sales. However, the stakes have changed since this pandemic has accelerated the trend. Restaurants that branched out to home delivery services are the ones that could successfully survive the pandemic. It made sense to keep the home delivery services running, even after reopening all the restaurants. There could be some customers who might feel uneasy when it comes to dining in. Provide off-premises dining operations and manage them with Restaurant Application. #2 Enforce Social Distancing Screens, Booths, table dividers, private rooms, taped-off tables and seats, and clear floor markings have become the new yardsticks. Restaurants establish efforts in enforcing social distancing. A Vision Quality Analysis can also help you monitor social distancing implementation. Some restaurants have even adopted crazy hacks such as placing mannequins on alternate seats and encouraging customers to wear big hats. Although these attempts might lighten up the environment, social distancing is something you cannot take casually. While makeshift booths and plexiglass might affect your restaurant ambiance, customers are getting accustomed to the changes at least for the short to medium term. You can employ Restaurant POS Software that promotes contactless ordering and payment. LS Retail is one of the latest Restaurant Application which provides distance-friendly features to the customer. #3 Introduce New Menus Restaurants are being smarter by introducing new menus and pop-ups to their customers. Rescheduling their tactics and opening up to more viable options to reach as many customers as possible will generate sales as well as retain jobs. Dine-in is not something customers require these days. Using a Restaurant Application can do the market analysis on your behalf. It is better to understand market situations as well as customers to make strategies easily. #4 Enforce Contactless Ordering and Payment Consistent restaurant reforms in payment methods drive contactless payments. The widespread adoption of PIN, chip, and contactless payment terminals has made transaction recording easier for restaurants. Apart from this, they obtain convenience, safety, and speed. Restaurant Management Software can make this easier. For instance, in McDonald’s, contactless payment terminals are established in all their chains, combined with protective panels on counters and drive-through services. Kiosks remain limited, with table tents, screens, and keypads being sanitized after each use. Restaurants are holding on to this opportunity and moving to Restaurant POS Solution to support contactless payments, invisible payments, and digital wallets. Those leading the way, pick a comprehensive payment and management Restaurant Application that keeps them going with ongoing market dynamics with ease. #5 Loyalty Programs Nothing draws customers more than loyalty programs. Read your customers through their transactional history and preferences. Carefully designed offers meals and discounts for individuals or a classified set of customers. Encouraging deliveries is the best way to comply with the social distancing rules. Boost sales on certain days or for certain hours through happy hours using Business Intelligence and effective strategies. Allow coupons and points that they could redeem whenever they make their next purchase from your restaurant. Loyalty programs specifically designed for an individual or a group make them feel special and valued. Taking care of their preference and addressing them as their special customers reflects warmth and positivity that drives them back to your business. #6 Automate Kitchen Operations While restaurants are taking enough measures to protect their customers, it becomes a greater challenge to safeguard their kitchen staff. Restaurants are coping with this challenge by trailing smaller staff teams and staggered shifts. Regular health monitoring before entering the kitchen, constant kitchen sanitization, and social distance monitoring is doing the job. Some technical solutions are equally contributing with a tool called Kitchen Display Systems (KDS). A KDS displays orders from the Restaurant POS straight to the kitchen screen, this helps enhance communication while ensuring minimum contact between the front office and the back-office staff. This Restaurant Application also helps to streamline kitchen operations by displaying the accurate preparation order automatically. #7 Ensure Visible and Effective hygiene Routines Hygiene has already been the topmost priority in the Hospitality Industry, and this pandemic has accelerated the requirement threefold. Most businesses already comply with strict hygiene regulations such as reminding staff to wash their hands regularly, sanitizing maximum tough areas, and allowing a day off to weaker or ill staff. No matter how strict your hygiene process is, this is high time to communicate your hygiene policies with the customers. If you want your diners to show up once again, you may transpire your hygiene policies straight and assure your seriousness towards their safety. Some restaurants are even stepping up and disinfecting cutlery right before their meals in front of them. Revolutionization in the restaurant industry has imposed the need for a Unified Restaurant Application, LS Retail is at the top of the list. Trident Information System is

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6 Strategies to Boost Restaurant Profit in the Current Scenario

Restaurant Management ERP / Trident Information Systems

Being hit by COVID 19, we all have been on different levels. Our financial, mental, and physical health have been tested. Everything shut down for months during the lockdown including restaurants. However, as everything unlocks, everything is getting back on track slowly but steadily. Restaurants have become more cautious of their health and put safety as their priority by wearing masks, maintaining social distance, and so on. With the help of Hospitality Software like LS Retail ERP, many restaurants can successfully cope with the agonizing unpredictability in society. These practices have affected industries like hospitality which is centered around human-to-human contact. Through this blog’s medium let us discuss various methods to boost your restaurant business in the current scenarios. #1 Upgrade Your Business to Cloud Hospitality Software and Pay Per Use Upgrading your business to the cloud and paying just for the services you use can save you a ton of money. Just get a reliable Hospitality Software like LS Retail Hospitality Software itself and get the services you need. It is hosted on and by Microsoft Azure which ensures bank-level security. Get custom-made services as per your business requirements and pay only for what services your restaurant requires such as Mobile POS, Real-time data reports, and Customer Behavior analysis via Power BI. If you wish to centrally manage your restaurant business, you can do that too. Backed up by a reliable Implementation Partner, you can easily train your staff to use these services and let them handle any technical issues you might end up crossing paths with. You no longer have to take up services your business doesn’t need just because they are ‘included’ in the package. For instance, if you wish to adopt the LS Retail POS but want to manage accounts in Silos, you are free to make customizations like that. #2 Hold Events and Workshops Events and workshops are one of the most underrated ways to boost your restaurant business. You can either tie up with different workshops or organize your own. It entirely depends upon your strategy and budget. You can boost your reach in both cases. Some examples are the bacon festival in California and the pizza fest in Italy. You can also organize something like this. Such events offer a golden opportunity to flaunt your delicacies and draw more customers. Make sure you have the relevant Hospitality Software to successfully handle the situation. #3 Enlist yourself with different Food Delivery Platforms Online food ordering is a boom these days, you might find yourself falling aback if you do not use online platforms to boost your customer reach. Being integrated into multiple channels can make communication with the customer more complex. It is advisable to implement Online Food Ordering Software for simplifying convenience, developing connections, and handling customer grievances. #4 Promote your Business Using Virtual Media Customers are attracted to what they see. Use this psychological fact to draw more of them. All you have to do is click some nice pictures of your food, enhance them a bit more and post them online. Apart from this, there are plenty of food bloggers who are monitoring socially active restaurants. They might either click pictures or use your clicked pickers for their food blogging. This will do a free promotion for you. Another technique is to create videos, having pandemics in effect, people have become even more health-conscious. You can post a video on your social media platform showing step-by-step how your cooking is complying with all the safety measures. #5 Strategize your Loyalty Programs Loyalty programs draw customers as honey draws bees to itself. Hit a home run with smarter loyalty programs. You can analyze your customer behavior and spending pattern, especially with cloud Hospitality Software. Ask them to enroll in your loyalty programs such as providing a 10% discount to customers who take up to 3 years of their membership. Or you can offer free beverages to customers who take up to 1 year of membership. Provide them coupons, rewards, and discounts when they revisit your restaurant. Apart from this, you can also offer gift vouchers to your customers during the festive season. In this case, restaurants that run a buffet system get the maximum profit. They can offer a second meal free, a free buffet dinner for a couple, and so on. These strategies not only boost sales but also retain customers. We recommend avoiding physical loyalty cards and going cashless with electronic loyalty membership cards. And managing your loyalty programs cannot even get on your nerves if you have been involved in this service in your Pay Per Use Model. Use CRM Software for Hospitality Industry to get your work done most efficiently. #6 Adopt Cloud Kitchen Cloud kitchens or ghost kitchens are in trend. This pandemic has boosted the trend to another level. Since it is a licensed cooking structure without a dine-in option available to prepare delivery-based food. It is the best cost-saving strategy as you do not have maintenance and operational costs. Additionally, you can create a cloud kitchen by collaborating with other restaurants. It is recommended to get a unified Cloud Kitchen Management Solution designed for the cloud kitchen to make your management even easier. LS Retail has been voted as the best Hospitality Software for Cloud kitchens so far. Final Words We have mentioned the top 8 strategies to boost your restaurant business in this challenging era, you can seek technical assistance and upgrade your business to the cloud. The best part is you do not even have to buy a full-fledged package since Pay Per Use is available these days. Microsoft provides just the Hospitality Software. Trident Information Systems has been one of the Gold Partners of Microsoft and LS Retail Diamond Partners and has served various brands since then. For further queries or a demo contact us.

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Try These 5 Hacks to Get 80% More Sales During This Festive Season: Guaranteed!

Retail ERP Software / Trident Information Systems

Festivals are around the corner. It’s time to extract the maximum benefits. Boost your potential with Retail Software. eCommerce sites are flooded with luring offers and deals! You must increase your presence with the right strategies. Make sure you have implied robust Search Engine Optimization. At the same time, do not forget your in-store. It’s understandable that most businesses, in festive seasons particularly, are unable to provide as smooth and flexible services as they would in the off-season. Your staff may get overwhelmed with overloaded tasks and may not be able to serve every customer personally. Financial constraints, seasonal items, and temporary workers can put your revenue at risk. And if you aggravated a customer then, you may never see them back at your store. Only suitable technology can handle this overwhelming situation. You can get wonderful results if you reinforce your business with powerful Retail Software that efficiently manages your brick-and-mortar store and e-commerce store simultaneously LS Retail ERP can be the best eCommerce Website Software that works for your retail in-store excellently. In this blog, we will discuss Five guaranteed hacks to increase your sales by 80% this festive season: Provide Ease to the Customer Have you ever wondered why a customer would fight snow, rain, and wind only to visit an offline store to get the services they can get on their couch? They want to experience the touch and feel of the product. But what happens when they reach there, and the item is missing? They feel disheartened or may even frown at the situation. Everyone is in hurry and hence your staff must serve every customer and resolve their queries as fast as possible. You can also replace your legacy billing application with a Retail POS System that works as a sales assistant and an extension to your billing software. LS Central is one of the finest examples in this case. It can show product availability and records all the previous transactions of customers. You can also use the Retail Software to help customers repurchase an item that’s a name they can’t recall. Give Your Customers Enough Space to Move Freely Your store will get overcrowded during the festive season. Ensure enough space for your customers to roam around and check out different items, especially when they drag a cart. Check if the layout of your store is compatible to allow free movement. Also, notice if the placements of items are correct; check if some items are selling less than others. Modify the framework accordingly. Be Organized (You Can Also Use a Retail Software) Imagine walking into a clothing store to buy gifts and seeing stuff all over the place, shirts spread out on the floor, t-shirts scattered around, and a mannequin wearing a brand-new jacket that looks second-hand. Furthermore, it becomes hard for customers to find the appropriate item, followed by the right size. And it’s doubtful that they’ll want to spend the full price on shabby-looking products. They’ll probably depart out of frustration. Reinforcing your staff with Retail ERP Solution will help you avoid having your business resemble a battleground and will ensure that consumers who come through your doors can locate what they’re searching for. Provide Precise Description Is there another color available for this computer bag? Do you still have these in the pro version? As more and more consumers approach the store during the festive rush with a clear concept of what they are searching for and little time to squander, it is simple to become flustered. At such a point, having the appropriate Retail Software is essential to support and increase sales. Many stores continue to use outdated IT infrastructure. These piecemeal systems frequently lack sufficient information synchronization, are expensive and time-consuming to operate, and prevent businesses from providing the services that customers want. Therefore, they pose a significant danger and expense to the company, which exacerbates during the busy season. It’s better to consider a Retail Business Management Software that can manage your business on a single platform and provide a clear picture of your business to ensure a smooth operation throughout the holidays. It enables you to retrieve necessary data in real-time and gain insights. This further allows you to decide your next course of action and keep on top of things with confidence. Extend the Return and Exchange Duration People buy presents during the festive season, and naturally, some will not even work for them. This highlights the need of providing longer return policies that enable customers to return their purchases beyond New Year’s Day and under benevolent shipping terms. Accepting in-store returns for things purchased on an e-commerce website is essential for your company plan if you run an omnichannel operation. A UPS survey found that 60% of customers prefer to return things to a store and that 70% of them will make future purchases there. You can make an incredible profit in this festive season, only if you work smartly and adopt efficient strategies. Our team of experts studies market gaps and discovered five hacks to boost your sales by 80%. You must invest in the latest Retail Software like LS Central. It is agile, flexible and provides a full-fledged suite of tools. Furthermore, it is hosted on Microsoft Cloud Azure, which means it’s extremely secure. Moreover, with Power BI, you can understand what exactly your customers want. It is important to simplify your operations to optimize customer service. Get Retail Software that manages your ERP, finance, customer services, etc. on the same platform. If you are looking for a Retail ERP Implementation Partner, you can Contact Trident Information Systems. We are Microsoft Dynamics 365 Gold Implementation Partner and LS Central Diamond Partner.

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5 Magical Tricks to Keep Your Restaurant Staff Happy

Restaurant Management ERP / Trident Information Systems

High worker turnover is one of the main problems faced by the hospitality sector right now. The National Restaurant Association’s most recent State of the Restaurant Industry Report found that 78% of restaurant owners claimed they didn’t have enough workers to meet customer demand and 75% indicated they were more than 10% understaffed. In addition to lowering the restaurant’s average quality of service, a high staff turnover rate increases the expenses associated with finding, employing, and training new workers. Although there are many other factors contributing to this issue, including a high proportion of students employed in the sector and high levels of seasonality, and inappropriate Restaurant Management System. It is also true that many business owners in the sector might be doing more to retain talent. Here are five suggestions to assist you keep your restaurant’s personnel motivated to work there. Build Team Spirit In a restaurant, cooperation is essential to maintain efficient services. When there is disunity within the team, blunders, bottlenecks, and blame-games can happen rapidly. The outcome? Customers become annoyed, the service worsens, and staff members depart for settings with a more laid-back, upbeat vibe. Focus on encouraging teamwork within your organization to stop this disastrous, though extremely often, chain of events. You may, for instance: Set up a day each year for team-building events, which will assist staff members get to know one another better and foster good connections. Also, with a Restaurant Management System like LS Retail ERP, you can bring employees together on a common platform i.e., Teams. Show that everyone works hard in your restaurant by having supervisors consistently do various tasks, such as cleaning tables and making beverages. A fair job distribution enhances workplace relationships, and a manager who has firsthand knowledge of what each duty entails will treat employees more fairly. Celebrate achievements. When one of your workers celebrates a birthday, graduates, receives a promotion, or marks a work anniversary, plans a trip for the entire team, or at the least, has a cake and some refreshments delivered and set out for an hour to relax together. Celebrating occasions as a group demonstrates your concern for your employees, raises morale, and strengthens your bonds. Reinforce Employees with Restaurant Management System If you believe that not upgrading obsolete equipment would save you money, you are gravely incorrect. Upgrade to a unified Restaurant Management System as nothing is more annoying than the pressure to do a task quickly and to a high standard while using broken instruments. An antiquated Point of Sale System that gets stuck or creates tickets slowly may reduce table turns while also irritating customers who are in a rush. An ancient fryer that the kitchen crew can’t rely on may wreck the lunch rush. Make an investment in the newest technology like Restaurant Management System, and constantly check with your staff to see if any of the tools they are using, both in the back and in the front of the house, are insufficient or outdated. Remember this: Consider the technology you put in to help your personnel as an investment in enhancing customer service, such as a Mobile Point of Sale that swiftly accepts orders at the table. Appreciate Your Employees for a Well-done Job Studies have shown that people are more driven at work when they feel valued and appreciated. Teams with the highest levels of engagement saw 59% less turnover, according to a recent study from an organization that has earned the Great Place to Work certification. Positive reinforcement makes employees happier, more motivated, and more willing to put in extra effort. Many workers genuinely believe that having a sense of value at work is more essential than having money! There are several methods to express your appreciation to your staff: Consistently express your appreciation to your team for a job well done, such as when a hectic shift has gone very well, when sales targets have been met, or when a worker has handled a challenging issue with professionalism. You must implement a Hospitality ERP Software to ease their work and bring out the best in each of them. Constantly Train Them to Match Current Market Needs A clear understanding of what is expected of them, and a feeling of purpose may be given to your personnel through thorough training. In addition to everything they require to effectively service your clients, be sure to instruct new employees on your company’s values, regulations, and policies. There should be no end to training. Even while the onboarding process is crucial, you shouldn’t let your workers’ education end there. Give your employees access to professional development opportunities; they’ll feel appreciated as part of the team, understand that you care about their development, and, as a bonus, they’ll bring new skills to your company. Use a Restaurant Management System like LS Retail Software Solution as it is easy to learn and your workers are most probably familiar with the interface. Provide a Channel for Official Communication Unclear communication and misunderstandings may swiftly undermine business relationships and spoil the environment in the company. Why is it that he always receives all the overtime? “Wait, I requested a vacation two weeks in advance and was denied; how come she was granted time off when she only requested it yesterday? By putting in place tools that make it possible for employees and management to communicate clearly and openly, you can reduce the likelihood of grudges and claims of preferential treatment. Our Unified Restaurant Management System, LS Central, has a staff management feature that may help you simplify staff scheduling and provide you with an Employee Portal for direct contact. When your employees are satisfied, they work more, stay longer in the job, and take fewer sick days. Additionally, if your team enjoys coming to work for you, you’ll spend less on recruiting and training new hires and be able to provide consistently excellent service across all of your locations. If you need assistance identifying the appropriate technology to raise the

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Upgrade From GP to Business Central to Get Faster and Streamlined Business Operations!

GP to BC Upgrade / Trident Information Systems

Your company is determined for Dynamics GP to Business Central Upgrade, correct? GP’s end of support is ending in January 2023 anyway. If you are bothered about the inconveniences that this migration will bring you, don’t worry. Every Migration is not complicated. Moreover, most companies must progress toward digital transformation since it will enable you to boost your company efficiency. Microsoft puts a lot of effort into enhancing the functionality and features of its products. Most of the time, you’re on-premises GP to Dynamics 365 Business Central Upgrade may increase productivity throughout your whole company. You will also be able to improve the efficiency of your business operations, services, and procedures. Why Would You Upgrade from D365 GP to Business Central? Dynamics Business Central is a cloud-based solution that offers more flexible features and agile tools. You can get more speedy operations while streamlining every process. It is suitable for businesses of all sizes. It provides other benefits such as: Business Intelligence Fosters More Logical Decisions After Dynamics GP to Business Central Upgrade, it supports business intelligence tools. You can use them to get insights into your business. You can also understand customers better as it stores, scans, filters, and presents customer data into dashboards allowing you to see how each customer spends in your business. You can then provide customized offers and services, deals, offers, and discounts. It becomes easier to segregate them into groups and individually. Moreover, Business Intelligence helps you spot your business’s KPIs, potential threats, gaps, and hidden earning opportunities. Helps You Save Costs After Dynamics GP to Business Central Upgrade, you will shift to cloud-based software which helps you save costs on maintenance and upgrading. You do not have to engage your entire IT team in maintaining and upgrading your software. You can instead use them to develop more useful tools to streamline your operations. D365 is an Saas as a Service Platform that helps you develop new software as per your need easily. You Are Always on the Latest Version Once you decide on the Dynamics GP to Business Central Upgrade, you will be hosted by and on Azure, you can always be on the latest version. Microsoft provides minor updates now and then without disturbing your business ecosystem. And twice a year, Microsoft provides major updates about which you are notified in advance. You can even reschedule these updates if you feel like it. D365 provides sandboxing allowing you to test changes and patch upgrades, even for those that Microsoft itself upgrades. Get a suite of Cloud-based Software With Business Central, you can access the complete set of applications provided by Microsoft such as SharePoint, Outlook, Teams, Power BI (Business Intelligence), and a lot more. These tools help you collaborate freely with one another and streamline operations more easily within the business. Remote Access One of the best qualities of Microsoft Dynamics Business Central is its remote access facility. You can access it from any device. In this period where everyone demands remote work, you need technology to support the same. Due to COVID-19, businesses were forced to shut down and demanded remote work. Businesses that couldn’t comply with the same either shut down or implemented technology to support remote work. This technology ensures work is done even if you are not available at the office. High-end Security With Dynamics GP to Business Central Upgrade, businesses especially SMEs don’t have to worry about their security as Microsoft Dynamics 365 ensures bank-level security. Microsoft has assigned more than 3000 experts to detect and defeat threats. There are thousands of other experts working day and night on the well-being of your software and data safety. Teams are assigned to create possible threats and other teams find ways to defeat them. Microsoft can be the most secure data you can have. Your data is stored and backed up on a single server. Therefore, you will get everything on a single server. If you are looking forward to Dynamics GP to Business Central Upgrade, you can contact Trident Information Systems. We are a Microsoft Dynamics 365 Gold Implementation Partner and LS Central Diamond Implementation Partner. Our team of 200+ experts’ workday and night to ensure seamless and consistent operations in the organization. Contact us for further details.

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