Trident Information Systems

“We are looking to convert the knowledge our people have in their heads into a digital format and apply machine learning tools that can look at the data, optimize it, and adjust configurations to optimize production.” Nevzat Ertan, Chief Enterprise Architect and Manager,Sandvik Coromant Whether it flies at 35,000 feet, drills into layers of hard rock, rolls down the highway, or excavates tons of earth, every machine is a…

Incorporated in November 1927 at Kerala, India, Dhanlaxmi Bank Ltd. began with just Rs 11,000 (US $246) in capital and seven employees. In 1977, it was designated a Scheduled Commercial Bank by the Reserve Bank of India. Today, Dhanlaxmi Bank has 4,000 employees, 270 branches and annual revenues of US $2.52 billion. The bank offers a full portfolio of consumer and corporate financial products, plus Non-Resident Indian, micro-lending, and agricultural banking services.

“ACL analytics exchange delivers secure data access with top-notch quality Assurance. It’s helping us to improve efficiency and cut costs.” Lafarge North America is the largest diversified supplier of construction materials in the U.S. and Canada. The company produces and sells cement, ready-mix concrete, gypsum wallboard, aggregates, asphalt, and related products and services. The products are used in residential, commercial and public works construction projects across the continent. Lafarge operates from 3,500 locations throughout North America with annual revenues of more than US$4 billion.

“ACL technology has dramatically increased our audit confidence and coverage. The investment has already paid for itself and will continue to provide real value to our business.” The Internal Audit group implemented the ACL Data Analysis for Teams solution to move from sample based testing to complete population analysis with near real-time verification of transactional data. The goal was to replace manual processes with smart, flexible analytics that would meet stringent security and confidentiality requirements. It was equally important to prevent data duplication in a complex IT environment.

HPCSL ventured into service sector in 2001 & started its first Inland Container Depot at Jodhpur followed by SANAND in Ahmedabad. The Thar Dry Port ICD in Jodhpur is a fully equipped dry port for CFS & CY cargo handling services, linked to gateway ports of Nhava Sheva, Mundra & Pipavav. Very well connected to the hinterlands through Road & Rail; the ICD is one of its kind in providing the flexibility of container movement by Rail and Road respectively.

Mahindra & Mahindra’s automotive division is transforming product innovation with IBM’s Rational solutions. Together, they are integrating every stage of the development process into a single seamless, traceable system: enhancing collaboration between stakeholders, increasing product quality and reducing time to market. As India’s automotive industry undergoes rapid growth, Mahindra & Mahindra faces increasing competition from its rivals. Equally, customer demands are growing beyond simply engine power and robust mechanics. They expect a vehicle that also delivers optimized performance, fuel economy, comfort and connectivity – all of which require sophisticated software to achieve. Integrating software and systems engineering into the mechanical engineering process brings its own difficulties with it. For one thing, there are more people involved. For another, there are more steps in the journey from requirements gathering, to final testing and delivery.

DevOps for development of complex combat management system and air control air defense. DRDO Lab was developing  a complex command and control based system for Navy. The primary objective of the services was to provide consulting to the client organization to identify the  software delivery platform  that enables them to set in effective Collaboration over requirements and design Provide incremental development and continuous integration capabilities Control quality of inhouse and out sources component deliverables Provide a reusable code and model repository for future projects Adhere to CMMI standard compliance

CRIS is an organization (under Min. of Railways) that provides consulting and IT services to Indian Railways. Following are some of the key projects driven by CRIS for Indian Railways: Freight Operations Information System (FOIS) Passenger Reservation System (PRS) Unreserved Ticketing System  (UTS) Control Office Information System (COIS) Integrated Coach Management System (ICMS) Aforesaid applications are of key importance to Indian Railways’ day to day operational & business support system.

Challenges  Servicing the water, oil, and sewage pumps sold by SPP Pumps is a key part of the Reading, UK, company’s business model. SPP Pumps technicians provide global customer care, and rely on regional supply and repair centers to help meet demand. Responding to customer service requests requires speed and ability, but inefficient, paper-based processes for scheduling and invoicing hindered SPP Pumps. “We had handwritten manual systems,” explains Damian Hudson, head of IT for SPP Pumps. “When they visited customers, our field engineers filled out paper forms that they then faxed back to the office. The information on those cards was entered by hand into our ERP system.” Since 30 engineers deal with as many as 60 service appointments a day,the sluggish process would delay invoice generation by up to 14 days. The process of writing out customer details andre-entering them manually also resulted in errors, Hudson says. It wasn’t uncommon, for example, for invoices to be sent out with the incorrect postal code. The paper system also effectively cut off engineers from the company’s sales and supply teams. “It was difficult to get information out to the field engineers in a timely manner before their visits — for example, they might get to the customer site without the right parts,” Hudson says. Engineers also couldn’t tap into their colleagues’ institutional knowledge by, for instance, viewing previous service reports that might offer clues to resolve a customer issue. And field engineers had no way to easily tip off sales teams to product or service sales opportunities, so that valuable knowledge was often lost. Solution SPP Pumps’ need to improve cash flow and reduce the 14-day invoicing delay drove the company’s shift away from paper-based service processes. SPP Pumps was using an ERP system from SAP, so Hudson and his colleagues could see the value of integrating with that solution so that information could be shared seamlessly between service and operations. Trident’s cloud-based field service management solution met the requirements for speed, visibility, and easy integration. “The good news was that with Trident, we didn’t need a lot of development time,” Hudson says. “We got the integration working within a week.” With Trident connected to the SAP ERP system, scheduling appointments and managing work orders is a process that can be seen by anyone with Trident access, via easy-to-use apps on field technicians’ iPads. In addition, field engineers can see inventory of more than 120,000 parts and can order the correct items. Sales and service orders can be matched to engineers’ work orders for a complete record of customers’ product and service purchases. Results “Our engineers now have better information at hand when they start a repair or service,” Hudson says. “They can see who else has been there, and find out which engineer to talk to if there are questions about previous appointments.” No longer are there cases where an engineer shows up at a customer site without the necessary parts or know-how to fix the problem. SPP Pumps now delivers invoices to customers in just one day — a significant improvement over the previous 14-day cycle, which has led to healthier cash flow for the business. “It’s also much better for customer communication,” Hudson says. “Now that field service and the back office have more knowledge of the customer, our employees can answer customer questions right away.” The process of creating work orders and generating invoices is now 100 percent digital, so every piece of information about a customer engagement is captured in Trident. “With a more modern system, we can be more responsive to customers,” says Hudson. “And that means we can drive more opportunities for the rest of the business in terms of selling service contracts and more products.”