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New AI features connect and extend insights across the organization

Microsoft Dynamics CRM / Trident Information Systems

Today we’re unveiling new and enhanced artificial intelligence (AI) capabilities across Dynamics 365 applications, as well as a new solution to help project-centric services organizations transform their operations. Joining more than 400 new and updated features in the 2020 wave 1 release, these new capabilities expand a fast-growing set of applications powered by AI-driven insights, and further propel our vision to empower every organization to unify data across the business and use it to power personalized customer experiences and processes. Personalize customer experiences with unified data and unmatched time to insight Customers expect personalized and consistent experiences across every touchpoint. Many organizations, however, struggle to modernize the customer experience, often due to disconnected systems and data siloes that can’t deliver the full picture of the customer’s journey across websites, purchases, service calls, and mobile apps. Updates to Microsoft Dynamics 365 Customer Insights, Microsoft’s customer data platform (CDP), will help solve these issues. We’re introducing new first and third-party data connections to further enrich customer profiles that can be updated and activated in real-time, as well as enabling deeper insights with Microsoft Azure Synapse Analytics. Customer Insights will now uniquely enrich profiles with a combination of proprietary audience intelligence and 3rd party data sources such as demographics and interests, firmographics, market trends, and product and service usage data. Customers can also integrate Microsoft Forms Pro, the simple, powerful enterprise survey solution, to bring in the valuable voice of the customer across channels, allowing organizations to act on insights based on changing customer behavior and perception. All of this comes together to create a holistic, 360-degree view of a customer and to update those customer profiles and activities in real-time enabling organizations to know their customers and improve engagement. Customer Insights is built on a powerful and flexible platform that enables full extensibility. Organizations can derive deeper insights by using Azure Synapse Analytics, which combines customer data with enterprise and streaming data to improve data completeness, run high-speed analytical processing, and build custom machine learning models. This allows organizations to predict customer needs with insights and get guidance on the next best action to reduce churn and capitalize on revenue opportunities for the lifetime of a customer relationship. Organizations can act upon these insights in real-time across multiple destinations through prebuilt APIs to enable onsite clienteling, website personalization, dynamic marketing campaigns, and effective ad targeting. As part of the wave 1 release, we’re expanding the availability of Customer Insights to government cloud computing (GCC) environments helping to improve the citizen experiences essential to modern government. This means our government and public customers with higher compliance needs can now leverage Customer Insights to better understand and interact with citizens, empower employees, and transform cities at scale. Automate sales forecasting with predictive analytics In addition to expanded AI capabilities on our customer data platform, we’re extending the ability for sales professionals to forecast sales more accurately and introducing a new, unified engagement center for inside sales representatives. Available now for Dynamics 365 Sales and for Dynamics 365 Sales Insights, new manual and predictive forecasting capabilities empower sales organizations to have a better understanding of the pipeline, more accurately predict results, and gain visibility into future performance. The predictive forecasting capabilities enable the proactive decision-making needed to meet sales goals. Dynamics 365 does this by extracting patterns from customer relationship management (CRM) data, current and historical leads, won or lost opportunities, contacts, accounts, customer interactions such as emails and calls, and more data sources, and then projecting these patterns into the future. Best of all, anyone can access the insights, no data scientists or tech experts needed (a big change from some other forecasting systems). With a new engagement center designed to accelerate sales, we’re giving each inside seller a streamlined way to quickly triage, research, and engage new leads or opportunities. This provides them with their own prioritized work queue to take action on the highest priority leads and tasks based on built-in predictive scoring from Dynamics 365 Sales Insights and new, configurable sales cadences. The experience helps sellers stay in the context of Dynamics 365 and quickly move from one lead or opportunity to the next in an AI-prioritized work queue, without needing to switch views to take the next best action. Additional embedded AI capabilities offer sellers a path to a warm introduction, and guidance from the assistant. Transform the back office with AI-infused finance insights Not only are we expanding AI capabilities for customer and sales insights, we’re also bringing the power of AI to the finance department. Microsoft Dynamics 365 Finance Insights, coming to preview in May, accelerates your digital transformation by bringing the power of AI into your finance processes. As organizations look to make decisions rapidly, reduce risk, and focus on strategic initiatives, it’s critical to free finance from repetitive, time consuming and low value daily activities. Leveraging the power of AI, Finance Insights enables you to not only quickly understand and act on your company’s cash position, but also to take proactive action to improve it. Menial tasks are automated or removed, the barrier of developing or hiring AI-expertise is bypassed, and you’re left with insights to move your business forward. Our continued investment in expanding AI capabilities across Dynamics 365 helps your organization accelerate digital transformation initiatives while empowering employees with insights to drive better business outcomes every day. Optimize project success and profitability with the ability to drive operational excellence across service-centric organizations How people work today has changed, as has the way organizations run their business operations. Companies across all industries are innovating business models to support project-centric service offerings. And while business optimization has gotten easier with the rise of mobile and cloud technology, organizations continue to stitch together systems and struggle with managing data across disparate systems. These data silos within project-centric businesses and teams are negatively impacting business model transformation, customer acquisition, employee retention, project delivery, and business profitability. Today we’re announcing a new Dynamics 365 application that connects cross-functional project teams, providing the visibility, collaboration, and insight needed to drive the success of project-centric organizations. Microsoft Dynamics 365 Project Operations, which will be generally available on October 1,

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Plan migration of physical servers using Azure Migrate

Microsoft Azure Cloud Services / Trident Information Systems

[vc_row][vc_column][vc_column_text]Previously, Azure Migrate: Server Assessment only supported VMware and Hyper-V virtual machine assessments for migration to Azure. At Ignite 2019, we added physical server support for assessment features like Azure suitability analysis, migration cost planning, performance-based rightsizing, and application dependency analysis. You can now plan at-scale, assessing up to 35K physical servers in one Azure Migrate project. If you use VMware or Hyper-V as well, you can discover and assess both physical and virtual servers in the same project. You can create groups of servers, assess by group and refine the groups further using application dependency information. While this feature is in preview, the preview is covered by customer support and can be used for production workloads. Let us look at how the assessment helps you plan migration. Azure suitability analysis The assessment checks Azure support for each server discovered and determines whether the server can be migrated as-is to Azure. If incompatibilities are found, remediation guidance is automatically provided. You can customize your assessment by changing its properties, and recomputing the assessment. Among other customizations, you can choose a virtual machine series of your choice and specify the uptime of the workloads you will run in Azure. Cost estimation and sizing Assessment also provides detailed cost estimates. Performance-based rightsizing assessments can be used to optimize on cost; the performance data of your on-premise server is used to recommend a suitable Azure Virtual Machine and disk SKU. This helps to optimize on cost and right-size as you migrate servers that might be over-provisioned in your on-premise data center. You can apply subscription offers and Reserved Instance pricing on the cost estimates. Dependency analysis Once you have established cost estimates and migration readiness, you can plan your migration phases. Using the dependency analysis feature, you can understand which workloads are interdependent and need to be migrated together. This also helps ensure you do not leave critical elements behind on-premise. You can visualize the dependencies in a map or extract the dependency data in a tabular format. You can divide your servers into groups and refine the groups for migration by reviewing the dependencies. Assess your physical servers in four simple steps Create an Azure Migrate project and add the Server Assessment solution to the project. Set up the Azure Migrate appliance and start discovery of your server. To set up discovery, the server names or IP addresses are required. Each appliance supports discovery of 250 servers. You can set up more than one appliance if required. Once you have successfully set up discovery, create assessments and review the assessment reports. Use the application dependency analysis features to create and refine server groups to phase your migration. When you are ready to migrate the servers to Azure, you can use Server Migration to carry out the migration, get in touch with us our team will help you.[/vc_column_text][/vc_column][/vc_row]

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Reimagining Healthcare with Azure IoT

Microsoft Azure Cloud Services / Trident Information Systems

[vc_row][vc_column][vc_column_text]Providers, payors, pharmaceuticals, and life sciences companies are leading the next wave of healthcare innovation by utilizing connected devices. From continuous patient monitoring, to optimizing operations for manufacturers and cold-chain supply tracking for the pharmaceutical industry, the healthcare industry has embraced IoT technology to improve patient outcomes and operations. In our latest IoT Signals for Healthcare research, we spoke with over 150 health organizations about the role that IoT will play in helping them deliver better health outcomes in the years to come. Across the ecosystem, 85 percent see IoT as “critical” to their success, with 78 percent planning to increase their investment in IoT technologies over the next few years. Real-time data from connected devices and sensors provides benefits across the health ecosystem, from manufacturers and pharmaceuticals to health providers and patients. For health providers, IoT unlocks efficiencies for clinical staff and equipment: Reduces human error. Ensures regulatory compliance when exchanging patient health data across systems. Coordinates the productivity of medical professionals across clinical facilities. For manufacturers, IoT creates new digital feedback loops connecting their employees, facilities, products, and end customers. Real-time data can help: Reduce costly downtime with predictive maintenance. Improve sustainable practices by reducing waste and ensuring worker safety. Contribute to improved product quality and quantity. For the pharmaceutical industry, IoT provides greater traceability for inventory along a supply chain: Improved visibility into environmental conditions. Reduced costly inventory spoilage. Increased control against theft or counterfeiting. For end patients, IoT can improve health outcomes with continuous patient monitoring: Reduces the need for unnecessary readmissions. Improves treatment success rates by providing continuous data to care professionals. Personalizes care based on patient needs. In this blog, we’ll cover how our portfolio can support different IoT solution needs for software developers, hardware developers, and healthcare customers. Building healthcare IoT solutions with Azure IoT As Microsoft and its global partners continue to build solutions that empower healthcare organizations around the world, a key question continues to face IoT decision makers: whether to build a solution from scratch or buy an existing solution that fits their needs. From ensuring device-to-cloud security with Azure Sphere to providing multiple approaches for device management and connectivity with Platform as a Service (PaaS) options or a managed app platform, Azure IoT provides the most comprehensive IoT and Edge product portfolio on the market, designed to meet the diverse needs of healthcare solution builders. Solution builders who want to invest their resources in designing, maintaining, and customizing IoT systems from the ground up can do so with our growing portfolio of IoT platform services, leveraging Azure IoT Hub as a starting point. While this approach may be tempting for many, often solution builders struggle when growing their pilot into a globally scalable IoT solution. This process introduces significant complexity to an IoT architecture, requiring expertise across cloud and device security, DevOps, compliance, and more. For this reason, many solution builders might be better suited for starting with a managed platform approach with Azure IoT Central. Using more than two dozen Azure services, Azure IoT Central is designed to continually evolve with the latest service updates and seamlessly accompany solution builders along their IoT journey from pilot to production. With predictable pricing, white labeling, healthcare-specific application templates, and extensibility, solution builders can focus their time on how their device insights can improve outcomes, instead of common infrastructure questions like ingesting device data or ensuring disaster recovery. New tools to accelerate building a healthcare IoT solution Over the past year, we’ve been working hard to create new tools to make IoT solution development easier for our healthcare partners and customers: Azure IoT Central app templates. Internet of Medical Things (IoMT) Fast Healthcare Interoperability Resource (FHIR) Connector for Azure. To help you put all of these tools together, we’ve also published a reference architecture diagram for continuous patient monitoring solutions. Continuous patient monitoring reference architecture IoMT FHIR Connector for Azure Interoperability continues to be a huge challenge and critical for most healthcare organizations looking to use healthcare data in innovative ways. Microsoft proudly announced the general availability of our own FHIR server offering, Azure API for FHIR, in October 2019. We are now further enriching the FHIR ecosystem with the IoMT FHIR Connector for Azure, a connector designed to ingest, transform, and store IoT protected health information (PHI) data in FHIR compatible format. Innovative healthcare companies share their IoT stories In addition to rich industry insights like those found in IoT Signals for Healthcare and our previously published stories from Stryker, Gojo, and Wipro, we are releasing two new case stories. They detail the decisions, trade-offs, processes, and results of top healthcare organizations investing in IoT solutions, as well as the healthcare solution builders supporting them. These case studies showcase different approaches to building an IoT solution, based on the unique needs of their business. Read more about how these companies are implementing and winning with their IoT investments. ThoughtWire and Schneider Electric leverage IoT for hospital operations Clinical environments are managed by traditionally disconnected systems (facility management, clinical operations, inventory management, and more), operated by entirely separate teams. This makes it difficult to holistically manage and optimize clinical operations. Schneider Electric, a global expert in facilities management, partnered with ThoughtWire, a specialist in operations management systems, to deliver an end-to-end solution for facilities and clinical operations management. The joint Smart Hospital solution uses Azure’s IoT platform to help hospitals and clinics reduce costs, minimize their carbon footprint, and promote better staff satisfaction, patient experiences and health outcomes. “We don’t just want to understand how the facility operates, we want to understand how patients and clinical staff interact with that infrastructure,” says Chris Roberts, Healthcare Solution Architect at Schneider Electric. “That includes everything to do with patient experience and patient safety. And when you talk about those things, the clinical world and the infrastructure world start to merge and connect. Working with ThoughtWire, we bridge the gap between those two worlds and drive performance improvements.” To learn more, read the case study here. Sensoria Health creates a new gold standard

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When do you know that your business needs a CRM software?

Uncategorized / Trident Information Systems

[vc_row][vc_column][vc_column_text]Customer Relationship Management is a process of managing or organizing prospects throughout the sales life cycle. The more the advancement in serving the clients, the more will be the payment stream for the Company. Trident’s CRM software solutions happen to be one of the most effective and efficient CRM software that could easily cut overhead costs and give highlights which demonstrate helpful to different business firms. Many CRM software programs available have several features that can be used or restricted – so in effect a business can modify to make their own CRM software. However, utilizing CRM software gives various advantages to both organizations and customers and that is the reason each genuine business has implemented some of the other CRM applications. So who can opt for Trident’s CRM software? A simple response to that question would be “Any business with customers would utilize CRM“. However, in the real world, it is not just as simple as that. Choosing an appropriate CRM software solely depends upon the business process along with a range of profitable features. Below are the type of Businesses that could gain benefit from using Trident’s CRM software solutions. 1- The business that uses any form of Marketing: For any business that uses marketing campaigns to promote, sell or advertise their products or services in the market through various communication mediums such as phone, email, etc. Reaching to customers in bulk within a short period as well as recording the response on the go makes it more effective to manage the marketing process. 2- A business that deals with B2B and B2C Sales: For any business that tends to cope up with the Customers to sell or cross-sell the products. Maintain relevant sales data such as documents, communication records, etc. Identify the process flow starting from Lead up to the deal gets closed. 3- A business that creates Quotations & Invoices: Built-in invoicing module to track the quotations and invoices generated against an opportunity. Efficiency to merge the billing details into the document which can further be mailed to the customer right from the CRM software without any need to switch between the applications. 4 – A business that deals in Customer Service: For any business that believes in increasing customer satisfaction by helping them in tracking as well as resolving the issues completely. Managing the cases within CRM as well as auto – escalations triggered on a timely basis not only guarantees better customer satisfaction but at the same helps the Management to track resource performance. 5- A business that wants to increase efficiency: Well-organized business results in better output which can be ultimately tracked with the help of various Reports, Dashboards, etc. Well-improved or say the advance level of features incorporating in CRM with the latest release of versions has enhanced the CRM which has ultimately proved beneficial for Business growth. Thus using CRM software gives you numerous benefits to enrich both Business and Customer Relations by serving your customers better with stronger service and support. To know more about how can CRM software help you, you can check out our CRM software solution on https://tridentinfo.com/microsoft-dynamics-crm-software-solution/ and contact to our experts on https://tridentinfo.com/contact/.[/vc_column_text][/vc_column][/vc_row]

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7 Reasons to have a Retail-oriented Solution to Unite E-commerce and ERP

Retail ERP Software / Trident Information Systems

[vc_row][vc_column][vc_column_text]Solely brick-and-mortar retail is gradually have become the exception rather than the norm. Increasing numbers of consumers have welcomed the convenience of online retailers, allowing them to evaluate items in less time and make purchasing decisions rather than visiting various physical stores. In everyday market research, 81 percent of consumers use phones and tablets. In reply to these developments, businesses try to boost revenues by embracing ecommerce and spreading to other platforms. Yet each new site introduced by marketers raises the difficulty of their distribution chain. To integrate all channels information to make good enterprise-wide choices, they need new digital resources. To establish a consolidated database of all purchases, clients, and goods, several retail businesses prefer to incorporate their ERP implementation services with each of their distribution channels. There are however some clear benefits of using an integrated solution designed specifically for the retail sector over integration solutions for common use applications. Below are some features of built-in retail integration solutions that show the requirement of customization for a common integration framework: 1- Flexibility Over Retail Vhannels All businesses move toward cohesive user experiences. Retail-specific integration solutions enable different systems, like your point-of-sale (POS) and ecommerce system, to import and then use product descriptions into your Retail ERP Software. It means you have the same range of products throughout all the product lines, while constantly pricing and discounting those items. 2- Omni Channel Experience Retail integration solutions offer services for Omni channel purchase-online pickup-in-store (BOPIS) fulfilment which enables customers to buy an item from one channel and deliver it from another platform. They might buy a product at a retail outlet, for instance, and have it shipped to their house, or they might order it online and pick it up at a local retail outlet. The retail-specific integrated system manages ZIP-code searches for shop inventory, and shares shop pickup information between systems. 3 – Inventory Clarity Retail connectivity solutions provide an accurate representation of product availability by synchronization of inventory data throughout networks and systems on a routine basis. Entities can even merge individual warehouses and shops into satisfactory groups to enhance the control of the distribution chain. 4- Client Information Integration Your Retail ERP system will exchange customer data with your online store and other channels, using a retail-specific implementation solution. Customer data must stay consistent over digital and physical platforms and will avoid redundant information. Such knowledge could be used to generate and monitor purchase requests, and to improve loyalty program management. 5- Unified Loyalty Program A retail integration solution makes it much easier to operate a single loyalty program with consumer, pricing, and discount information integrated into your Retail ERP system. You will receive and redeem coupons, gift cards, and loyalty points across all platforms, creating better customer satisfaction and higher participation levels than a channel-specific rewards program. 6 – Single Integration Solution for Payment A retail-specific integration approach increases time to value by offering preloaded integration with major payment service vendors. The use of one integrated system for processing payments, order processing, customer data, and product inventory offers greater efficiency and lower production costs than multi-integrator dependence. 7 – Managing Multiple Languages and Currencies Retail integration technologies are planned for retail operations around the world. They have help for managing multiple languages and currencies, so you can quickly set up physical or online stores in new geographical regions. Conclusion Integration solutions intended for the retail sector provide many out of the box that would involve many months of costly customization to accomplish using platforms for general purpose integration. Trident Information Pvt Ltd provides a flexible and versatile integration solution which many international retailers use. For more information on the power of retail-specific integration, contact Microsoft ERP Partner Trident Information Pvt Ltd on https:/tridentinfo.com/contact/ [/vc_column_text][/vc_column][/vc_row]

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Why Microsoft Azure became Most Secured & Reliable Cloud Platform

Microsoft Azure Cloud Services / Trident Information Systems

[vc_row][vc_column][vc_column_text]In a recent survey, according to 28 percent of surveyed, Microsoft Azure was recognized as the most-used cloud platform, and the one most commonly to be bought or renewed— the largest percentage for any cloud computing provider. With results like this, it’s no surprise the number of businesses deeply invested in Azure keeps climbing. If you are searching for more details about Azure, including how your business could profit from it and make the best use of its services, you are in the correct place. This comprehensive guide covers the basics and beyond, from “What is Microsoft Azure? How Microsoft Azure is different?? Whenever anyone questioned what Microsoft Azure is, the simplest explanation is this: Azure is a cloud computing system that can deliver everything that industry needs to digitally manage all or part of its computer processes — such as servers, storage, databases, networking, analytics and much more. The only available option to organizations has generally been to create and run the specific hardware required for computation, comprising servers, disk storage, and Ethernet switches. However now, businesses can use a public cloud computing platform like Azure that buys and manages all of the equipment in computation. This means businesses can “lease” hardware resources efficiently, as required. You can select and choose between Azure’s offerings to get the help you need to develop, deliver and manage software for your business processes. And since you’re leasing cloud infrastructure, you don’t have the expenses and shortfalls (like a dedicated IT department) involved with the actual infrastructure that goes with those operations. There are also many advantages above the cost and efficiency we will discuss further. Today, many businesses choose to use a mix of cloud services and on-premise data centres. Some even using different cloud services platforms, based on their needs and concerns. So, don’t worry if you’re interested in making a drastic change to your computer environment or think like you’re lifelong committing to a single business supplier. You’ll want to concentrate rather on deciding the feasibility of cloud technology in parallel to the requirements of your business. Often the simplest way to get the process started is to build a hybrid of the cloud with an established on-premises system. Who makes use of Microsoft Azure adequately? Firms of all scales take interest in the use of the public cloud platform and many prefer Microsoft Azure. In practice, 85 percent of Fortune 500 businesses are using Azure. Azure appeals to several SMBs enterprises, too. One possible explanation behind this is that it enables SMBs to prevent the large expenditure of resources for facilities; it also eliminates the strain of improvements and maintenance, since they may not have readily available in-house experts to assist. And also because Azure makes it much easier to dynamically resize computing resources in moments, it gives greater versatility that enterprises simply would not have with a conventional on-premise cloud platform. Microsoft Azure Storage If you do cloud hosting, your information will not be processed on your servers anymore. Where exactly is it kept, then? Microsoft intends Azure users ‘ physical data backups, meaning it will be placed at one or more of Microsoft’s 100 + data centres across the world. You can generally determine the country you would like to deposit your information in. Generally speaking, it is suggested that your information be placed near where your customers are. The further away from your consumers, your information is stored, the more connectivity issues they will encounter. Azure will hold and run multiple duplicates of your information, using the process known replication, to ensure that your data is easily accessible. You can choose how to manage duplication — for instance, do you want two duplicates at the same area, or multiple versions processed across multiple locations? Security Standards of Microsoft Azure All major public cloud services, especially Microsoft Azure, have priority over security. With the latest expansion of its Azure Security Center, Microsoft has been particularly concentrated on this topic with a total focus. Azure Security Center is a monitoring tool that helps you to track security flaws and attacks to your Azure assets. This allows identify potentially malicious behavior throughout the hybrid cloud workloads using advanced analytics and suggests alternative remediation measures. Then you can assess those actions and take appropriate steps. Data Encryption at Rest is also provided by Azure, which is the cryptographic encoding of data when it persists. This uses an encryption algorithm for swift encryption and decryption of vast amounts of data. Now that Microsoft Azure has been implemented, we will shift on to the next phase — recognizing what Azure can do for you and your industry. There are various reasons, in my experience, why businesses end up making the move of having Microsoft Azure. Azure has so many functionalities that describing all of them in a single blog post will be practically impossible. Below are six functionalities most important to many enterprises. 1) Disaster Recovery With Azure, your business gains a strong disaster recovery solution—one that also comes with a more affordable price tag than those associated with traditional computing environments. With Azure, you get access to: Various data storage data centers that enable you to distribute a cloud service to various places around the world. Azure Site Recovery, a service that helps guarantee that your critical business systems remain online by duplicating certain tasks from a host site to a secondary location during an interruption or disturbance. Azure Traffic Manager, which in case of an area-specific failure streamlines traffic routing to multiple locations (determined by the user) 3x Replication of information, ensuring all information you hold in Azure is replicated three stages, either to a single data center or to a second one. 2) Flexibility The extra capacity to allow high volume tasks needs to be developed into the device. This is particularly true for an on-premise data center that involves purchasing and managing a lot of extra hardware year-round. You can instantly increase your industrial base with the cloud, and then reduce it easily when you’re finished. Besides, you

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Turn prospects into engaged customers with intelligent sales and marketing

Microsoft Dynamics CRM / Trident Information Systems

[vc_row][vc_column][vc_column_text] The selling landscape is undergoing fundamental changes, many of them driven by the effects of B2B customers’ experience as everyday consumers. Many retailers have created personalized, nearly immersive, online experiences for each customer. Consumers shopping for goods and services continually experience fresh and delightful interactions, from highly customized offers and recommendations to frictionless channels to 24/7 interactions. Using Microsoft Dynamics 365 for Marketing and Microsoft Dynamics 365 for Sales organisations are improving their profit margins. The impact of B2C on B2B Today’s B2B buyers have high expectations, and those expectations will not be met if B2B buyers are accustomed to sophisticated consumer interactions in their personal lives. Executive B2B buyers are not impressed by marketing driven by large, relatively impersonal data analysis that leads to inconsistent and conflicting interactions or sales outreach that doesn’t cater specifically to their needs at the right time. The source of the problem may be largely invisible to the companies perpetuating this issue. Many organizations believe themselves to be customer-centric, while their buyers may not agree. That’s a significant disconnect. Clearly, B2B has much to learn from B2C companies. Customer experience – the rewards for getting it right Many B2C organizations have strategically embraced modern technologies like customer data platforms (CDP) and artificial intelligence (AI) to gain a 360-degree view of their customers and follow through on those insights to optimize customer engagement. The rewards for getting this engagement right are substantial. Many buyers are willing to pay more for a better customer experience. In terms of the potential benefits a great experience can have on sales success, a McKinsey study reported that organizations can expect: 10-15 percent lower customer churn 20-40 percent increase in the win rate of offers Up to 50 percent lower service costs Take a new approach B2B companies must move away from their legacy approaches based on large, relatively impersonal data analysis and move to solutions that unify relationship data across the full customer lifecycle. That way, they can gain insights that help build credibility and trust with buyers. They can run multi-channel campaigns to increase sales-ready leads, create personal experiences, and use guided process and AI to anticipate and respond faster to customer needs. They can build the ongoing, high-quality relationships that are necessary for long-term success. Four principal goals Turning prospects into engaged customers is a process. In order to achieve these goals, organizations must focus on 4 key priorities: Nurture more demand Personalize buyer experiences Build relationships at scale Make insight-driven decisions Each of these drives results by using deep reservoirs of data in making technology feel more human. Nurture more demand Relying only on conventional, basic email marketing as the primary source of leads is simply not effective enough. In fact, the more focused and demanding the customer universe is, the more essential it is to gain deep insights into what those customers expect. Northrop & Johnson, a leading global yacht brokerage, competes for multi-million dollar customers using technology its industry has been slow to adopt. Using Microsoft Dynamics 365 for Marketing has created a decided competitive advantage: Vital insights into their customer base have helped to drive a 70 percent increase in charter sales. In any industry, companies need to generate leads across multiple channels, nurture large numbers of leads while prioritizing each one, and use data-driven insights to deliver leads that are sales-ready. Nurturing more demand is critical to growth. Personalize buyer experiences It’s time to end friction, inconsistencies, and the “do you know who I am?” part of the customer experience. Companies can acquire a holistic view of buyers, predict buyer intent, and orchestrate a connected, personalized journey for customers. In an era where guests have more choices than ever for leisure and entertainment, Tivoli delights its guests by using Dynamics 365 Customer Insights to stay one step ahead of expectations and transform the guest experience. With its deeper understanding of guests, it can add new chapters to its long tradition of imagination and innovation. Build relationships at scale Mutually beneficial relationships don’t simply happen with more data. Companies need to build credibility to establish and grow relationships with customers. Together, Dynamics 365 and LinkedIn enable the company to have increased information about, and impact on the sales relationships that are added to its sales pipeline, even as that pipeline experiences exponential growth month over month. Make insight-driven decisions Here’s where sales and marketing can truly align: utilizing data to uncover insights that lead to better-informed decisions throughout the sales process. This can improve performance, empower employees, and enable the company to gain increasingly effective strategic insights. With more than 1,500 pubs serving guests throughout the UK, Marston’s launched a business transition by bringing together guest data that was scattered across multiple systems into Dynamics 365. With their locations’ guest data now unified, Marston’s will gain a complete view of guests, which can be harnessed to generate customer satisfaction and strategic insights. This approach helps drive improved performance throughout the company, including the opportunity to empower employees – an often-overlooked aspect of a company’s success. Aligning sales and marketing: The intelligent way to succeed It’s possible to create exceptional experiences, drive more qualified leads, and increase revenue if an organization has the vision, process, and technology to harness all the data available. This requires high-level technology with well-defined business goals and sales and marketing applications fueled by keen intelligence. We have a compelling offering to accomplish just that with Microsoft Dynamics 365. Get in touch with our representative to request a demo for Microsoft Dynamics 365 for Sales & Microsoft Dynamics 365 for Marketing Blog Reference : https://cloudblogs.microsoft.com/dynamics365/bdm/2019/09/19/turn-prospects-into-engaged-customers-with-intelligent-sales-and-marketing/[/vc_column_text][/vc_column][/vc_row]

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Redefining shopping excellence with an unified E-commerce solution

Retail ERP Software / Trident Information Systems

[vc_row][vc_column][vc_column_text]Over the last decade, the retail sector has experienced enormous change and transition. Many have suggested that conventional brick and mortar retail is dying and that for the everyday needs, consumers switch entirely to online platforms. However, this is not the case. As per a survey from the National Retail Federation, since 2010 retail storefronts in the US have continued to expand at approximately 4 percent annually along with the consistent double-digit growth of online shopping. Almost all of the top 50 online retailers have brick and mortar stores, as well. Although progress in e-commerce tends to outpace physical stores, the rate of progress in physical retail outlets is still much higher. E-commerce is also not a stand-alone medium in most cases but used in combination with conventional and new platforms to meet consumer needs such as buying online pick up in-store or Click and Collect. Physical outlets are still a big part of consumer spending patterns, but with this, we also have seen that consumer priorities have changed around shopping. Trident is offering Retail ERP Software for an outstanding commerce experience that helps in gaining maximum profits. Gone are the days when store employees are the only experts in information about goods. Consumers already have greater access to product details, price clarity, and accessibility. This means that retailers have to look at customer engagement across all platforms to make sure that their enterprise is capable of delivering on these recent high requirements. E-commerce will no longer be a major differentiator for retailers in the next few years, but will instead allow integrated retail trade to compete in the ever more challenging customer needs worldwide. So Trident ( dynamics 365 partner) & solution dynamics 365 for marketing not confined to e-commerce, but aims to streamline the process of unifying consumer shopping experiences through an end-to-end business framework that puts together e-commerce, in-store, back office, and call centre. Let’s discuss furthermore how Dynamics 365 for marketing solution helps retailers meet those dominant business requirements. 1)- Grant Excellent and Customized Consumer Experience Consumer experience is not only one of the top growth factors in the retail sector, but according to the recent survey by Microsoft and Forbes, 33 percent of retail managers are also considered a great business priority. The main task is to identify what constitutes outstanding customer experience for each individual business, as expectations of customers differ by micro-vertical retail, product category, and consumers themselves. It is up to the retailers to better define how their marketing commitment aligns with the experience. When customer experience is established, retailers need to be able to deliver on this commitment by providing technology that allows customer engagement in the next generation and does not limit their ability to evolve and build differentiating consumer experience. As per the report by Microsoft and Forbes, providing customized shopping has become increasingly popular and over 49 percent of customers aged between 18 and 24 stating they are more likely to purchase from retailers offering custom shopping experiences. The aim of personalization is to form a bond between both the retailer and the consumer by delivering goods and/or services across all retail channels based on past interactions. It enhances the relationship to an encounter more similar to an interaction with a trustworthy friend or partner than a simple transaction. There is a significant technological dependence to reach this next stage of customization. Networked and real-time visibility into consumers and activities are needed by retailers. Dynamics 365 put together all facets of customer interaction through e-commerce, call centre and in-store as well as simple incorporation into new channels to enable retailers to gain a holistic customer perspective. Couple this with out-of-the-box integration with Dynamics 365 Consumer insights and retailers can not only deliver AI-driven suggestions based on customer shopping history, likes, and patterns but also provide store agents with tools for presenting the customer’s 360-degree view and facilitating rich interaction throughout the selling journey. 2) Omni Channel Experience Nowadays Customers expect to be able to purchase anywhere they want, and by whatever platform. Retailers also acknowledge the importance of Omni channel as one of their top three priorities, with 47 percent of Microsoft and Forbes survey executives rating this. Most retailers are still struggling in having an Omni channel experience because of the complexity of internal infrastructure and disconnected or fragmented systems. Trident’s Dynamics 365 NAV makes it much easier to offer a native Omni channel solution for retailers, as it was built in the cloud. 3) Flexibility An integrated solution is important not just for customers to engage and shop in retail, but also for how a unified solution can allow first-line employees to take part better and make sure ideal operational efficiencies across your supply chain. Dynamics 365 for marketing offers retailers the ability to streamline their operations with enriched knowledge that characterizes their business. Employees at the store can gain greater information and insight into stock availability, cross-application support for task management, as well as trade analytics that enable managers to monitor performance and insights to help them make informed decisions.[/vc_column_text][/vc_column][/vc_row]

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What Considerations Should be taken into Account when Implementing the New ERP for Food Manufacturing?

Food Manufacturing ERP / Trident Information Systems

[vc_row][vc_column][vc_column_text]Usually, the decision-making process for ERP for Food Manufacturing is long and complex. From deciding which functionality is most vital to your business, to choosing a system that will make rapid and meaningful changes, it may seem daunting to decide on the appropriate ERP solution for your organization. But don’t worry, Microsoft gold partner Trident got you covered. As we have 20+ years’ experience and implemented ERP food manufacturing various satisfied customers like Haldirams, Nik Bakers, etc. Through sharing tips on how to pick and incorporate the right food production ERP solution for your food company, we will make the decision-making process of implementing an appropriate ERP for food manufacturing a bit easier for your organization. 1) – Food Specific Approaches Tons of ERPs and business solutions are available to choose from. But as a food manufacturer or supplier, you should understand that it is complex to manage a food business effectively and comes with its own set of unique complexities. Many of the integrated software systems in the marketplace for small to medium-sized enterprises provide the functionality you would expect for sales, acquisitions, operations, accounting and inventory management only. But what about the extra features distinctive to food manufacturing? Once you settle on a standardized ERP solution, ask yourselves how much modification and flexibility a food-specific system will have to go into implementing the following characteristics: Food safety and compliance Manufacturing and quality Recipe development and management Food recall and trace-ability 2) – Functionality Recalling that not all food businesses run in the same manner is also relevant. A supermarket bakery operates much differently than a manufacturing frozen food, and a meat processor will have a completely different set of software specifications than a broad line dealer. So where are you going to start? Try to address the features and functions that your existing system currently lacks. Create a “wish list” of elements that would make operations run better if you had them in the spot. From there, you can filter a lot of ERP providers and can concentrate on only those solutions that are suitable for your organization. 3) – Easy to Use Suppose: at your job you’re a warehouse worker or a machine technician. Now your management team has decided to introduce a new software platform throughout the organization, and you are responsible for learning it as soon as possible (and as precisely as possible). Too much load, right? Moving from manually managing stuff or from a legacy system to a fully integrated ERP solution can be terrifying for everyone in the company. The accounting department now needs to learn how to use a new system to enter figures and run calculations. The QA department now has a new way to set up quality controls and audits. If a new process is too complex, your staff might feel frustrated, disheartened, and underappreciated. Look for an ERP running on a system that is probably already familiar with most of your workforce (such as, for example, Microsoft Dynamics) 4) – Customer Support Working with a vendor of an ERP solution is so much more than just buying and using the product to run your business. The ERP solution is implemented, which usually takes five to nine months, and then continued support and facilities will proceed across your software’s life cycle. It is therefore essential to ensure that the ERP you choose is assisted by a team of people who are committed to ensuring that you are successful. This means for the food industry you need experts who are not only professionals in software but also food specialists. You wouldn’t recruit somebody to work in your warehouse that wasn’t a good choice, correct? Think the same way about the people who are working for your ERP provider. Because they are also responsible for your business ‘ success. It is easy to get confused as there are too many ERP for food manufacturing service providers, so remember to remain vigilant and consistent with what you want to get out of your solution. Selecting the right ERP means choosing software to help you enhance food security, simplify efficiency or productivity and handle the progress of the enterprise. If you still have any doubts left in your mind then you can contact to Trident’s ERP for food manufacturing providers on https://tridentinfo.com/contact/[/vc_column_text][/vc_column][/vc_row]

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Slash costs in your restaurant with the right software system

Restaurant Management ERP / Trident Information Systems

[vc_row][vc_column][vc_column_text]How do you manage costs in your restaurant business? Are you operating as efficiently as you could be? We know how difficult it can be to maintain optimal efficiency and make money in a time of razor-thin margins and intense competition. By their very nature, restaurants are characterized by predictable, seasonal factors as well as by unpredictable ones, including changing customer preferences and fluctuating running costs. But there are ways to get a better handle of your business, helping you to plan ahead more effectively, become leaner and reduce costs in the process. For many restaurant owners, the answer lies in choosing a modern unified technology platform that provides a complete overview of your business operations from Point of Sale (POS) to back office. Indeed, research by the National Restaurant Association in the US found that over 80% of restaurants are turning to technology like online ordering and reservations and restaurant analytics to help them run their business successfully and efficiently. The same report found that four in five restaurant operators agreed that: Technology helps increase sales Technology makes their restaurant more productive Technology provides a competitive advantage. If you’re in two minds as to whether a restaurant management system could help your business grow, rather than simply cost you money, here are some specific areas in your business where the right technology can make a real difference: Optimize staff management If your staff schedules are currently handled manually, in spreadsheets or even on paper forms, you could be missing out on a trick. Staff management software has the capabilities you need to ensure rosters correspond with table bookings and helps you plan for the right amount of labor you need. The result is optimized schedules, which means you don’t have too many employees at work during quiet periods, and yet you have enough on hand to see you through the busy times. If you select a unified system for your restaurant, the staff management functionality can be part of the same platform used to manage the rest of your business. This allows you to make truly informed decisions using historic sales data and drilling down by location, day of the week and time to see patterns emerging and better determine when you will be busy or quiet. Another factor to consider is how you can use the software to keep track of your budgets and make sure you’re not paying out more than you should be. We know how difficult it can be to check and confirm the hours worked by each of your employees, especially when you are likely dealing with so many. But a staff management system can automate this for you, confirming actual hours worked are the same as those planned and highlighting any discrepancies for you to follow up on, minimizing errors and costs. With the functionality to analyze how much you are spending by employee, work code, shift and role, you can compare actual costs and performance against your business plan, and minimize unnecessary extra expenses, such as overtime. Simplify staff training In this industry, we know that workers tend to be transient – maybe you have lots of students or temporary workers on your payroll. High staff turnover can be a real pain point and loss maker for your business, especially as recruiting and training staff is both time consuming and costly. But there are ways technology can help you control this better, and reduce the costs and pain of getting new staff on board. If the systems you use are intuitive and easy for all employees to understand, you won’t have to spend as long training them on how to use them in the first place. Some retail management systems allow you to set up your POS so it mirrors your menu, making it far simpler for staff to find their way around while also helping to reduce mistakes. To simplify training even further, it could pay off to choose a system that uses a logic your staff is already familiar with. The LS Retail restaurant solutions, LS First and LS Central, are built on well-known Microsoft technology. This means new employees can be up and running quickly, as any experience with Microsoft software such as Office or Windows means they already know where to find menus and information in the system. Having one enterprise-wide platform, rather than multiple software solutions strung together, also means you only need to train your staff up once. This not only saves time and cost but gives you greater flexibility too. If you need to move staff from the bar to the restaurant floor, you can do so with ease. No extra training required to use a separate system; no time wasted. Increase table turnover and order value Is your restaurant floor running as smoothly as it could? There are some steps you can put in place to subtly speed up the process, allowing you to serve more customers without making your diners feel rushed. Mobile POS devices are a great way of doing this. As they connect your servers directly to the kitchen, kitchen staff can act on orders as soon as they are taken at the table, speeding up food preparation. Your waiters can get an alert on their POS devices when orders are ready, and they can also take payments on the device as soon as diners are ready to leave – no waiting for card readers or an available cash register. If you select the right mobile POS, your staff can also handle conversational ordering, where they take orders in the same way that customers reel them off – extra cheese on their burger and no mayo, with large chips, for example. Everything can be quickly inputted into the POS, speeding up service time and reducing errors. At the same time, because staff have all menu information right in front of them, they can improve their upselling potential by suggesting upsell items and upgrades as they take orders. Streamline kitchen operations A unified platform complete with a kitchen management system could help your restaurant serve up food more quickly and efficiently than ever. In the kitchen, having Kitchen Display System (KDS) screens connected to the

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