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Why Do You Need a Unified Commerce Solution to Boost Sales and Customer Services?

Retail ERP Software /

Boost sales and customer services with the help of Unified Retail Management Software. With LS retail you can understand your customer psychology and make sales strategies accordingly. Get greater visibility and make more effective marketing campaigns to draw more customers.  A modern Retail ERP Software works as a unified software solution, helping to avoid the downsides of patchwork. Such solutions integrate multiple departments within the same environment and help businesses build on solid foundations. Optimizing multiple software solutions can be a pain, such as building complexities with IT. it can hamper your management and drain resources. Therefore, your finances are engaged in doing the technical patchwork and keeping your staff tied up.   As for data management, it gets quite hard to take care of data throughout multiple software systems. It’s pretty complicated to manage your data as the system allows it, different software follows different patterns. Hence, you are all entangled with multiple software management formats  While using multiple software systems, financial reporting becomes a real pain. Data extraction followed by data standardization of calculation and formulae into a single accounting template from different applications, sub-ledgers, and transactions is not ideally recommended.    It is complicated to extract data from a siloed database and when these databases do not coordinate, it hampers your efficiency to improve and enhance. Failing to share the required document throughout the departments can become a potential threat to the overall productivity of your organization.   Boost Sales and Customer Services with a Unified Commerce Solution: LS Central You need the right Retail ERP Software, effective customer service, and good quality products. LS Central being a unified commerce solution built on Microsoft Dynamics 365 Business Central ERP. It’s easier for the retailers to meet exceeding customer demands for exceptional services.   This is how LS Central helps to boost profit and customer services:   Centralized control   As a unified software solution, LS Central blankets your overall business from back to front, POS, ERP, inventory, sales, promotions, and offers. The information from these key areas is integrated within the same platform allowing a centralized control to the retailer. You no longer have to move your data from ERP to eCommerce/ in-store or you need to import files: the system automatically takes care of it.    Effective Customer Service   With LS central, draw customers back and get repeated business, allowing secure and contrasting payments. Compare replenishments with the real market demands, allowing customers to check real-time stock availability. Integrate customer shopping data and use their preferences to personalize interactions. Allows self-service shopping and checkouts. Give the first hand to customers to return your products online or in-instore as per their preferences. Allowing one on one appointments, consultations, and personalized services.   Loyalty Programs   Loyalty programs can boost your sales like magic. Having an insight into your customer preferences and their spending pattern, you can utilize that data to generate special offers, discounts, and other schemes to lure customers in. As the name suggests, these programs ensure customer loyalty and contentment with your services.   Omni Channel   Offer your customers an out-of-the-world shopping experience, also encourage your customers to invest their loyalty and engagement both in-store and online, allowing them to create and maintain shopping lists, address personalized offers straight on their phones. Boost brand awareness and customer retention hand in hand via the omnichannel. Compute customer data, profiles, and spending patterns to create business strategies.  M-POS (Mobile POS)  With M-POS, Ensure speedy and effective service to your customers. Quick service establishments can improve their pace by offering fast order taking from POS Terminal, while fine dining restaurants can offer pace and mobility by taking orders directly at the table on mobile device. Orders can be sent immediately to the kitchen system from the mobile POS or from the main menu, so that your service can become even more effective and fast-paced.    A Unified Data   To get a holistic view of the customer experience, you need to adopt a centralized data platform in Retail CRM Software, containing everything from the contact center, website data, sales information, and marketing information and analysis on everything touched by your customers. With LS Central get an overview of your business via a centralized platform bringing all the necessary data within the same environment. Make better decisions with the bigger picture now available.   Final Words A unified software solution like LS Retail can help your business boost sales and customer services. We recommend researching through retail ERP Companies and find a suitable LS Retail Implementation Partner. Trident Information Systems is a Gold LS Retail partner and earned experience of over 22+ years. Armed with 150+ technical resources, we have successfully served multiple businesses. 

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6 Strategies to Boost Restaurant Profit in the Current Scenario

Uncategorized /

Being hit by Covid 19, we all have been on different levels. Our financial, mental, and physical health have been tested. Everything shut down for months during the lockdown including restaurants, movie theaters, and hotels, let alone socially.   However, as everything unlocks, everything is getting back on track slowly but steadily. The world has become more cautious of their heaths and put safety as their priority by wearing masks, maintaining social distance, and so on.  These practices have affected industries like hospitality which is centered around human-to-human contact. Through this blog’s medium let us discuss various methods to boost your restaurant business in the current scenarios.   #1 Upgrade Your Business to Cloud and Pay Per Use   Upgrading your business to the cloud and paying just for the services you use can save you a ton of money. Just contact a reliable cloud service provider like Microsoft itself and get the services you need. Get custom-made services as per your business requirements and pay only for what services your restaurant requires such as Mobile POS, Real-time data reports, Customer Behavior analysis. If you wish to centrally manage your restaurant business, you can do that too. Backed up by a reliable partner, you can easily train your staff to use these services and let them handle any technical issues you might end up crossing paths with.  You no longer have to take up services your business doesn’t need just because they are ‘included’ in the package. For instance, if you wish to adopt a mobile POS but want to manage accounts in Silos, you are free to make customizations like that.   #2 Hold Events and Workshops  Events and workshops are one of the most underrated ways to boost your restaurant business. You can either tie-up with different workshops or organize your own. It entirely depends upon your strategy and budget. You can boost your reach in both cases. Some of the examples are the bacon festival in California and the pizza fest in Italy. You can also organize something like this. Such events offer a golden opportunity to flaunt your delicacies and draw more customers.   #3 Enlist Yourself with Different Food Delivery Platforms  Online food ordering is a boom these days, you might find yourself fallen aback if you do not use online platforms to boost your customer reach. Being integrated to multiple channels can make communication with the customer more complex. It is advisable to implement a centralized solution for simplifying convenience, developing connections, and handle customer grievances.   #4 Promote your Business Using Virtual Media   Customers are attracted to what they see. Use this psychological fact to draw more of them. All you have to do is click some nice pictures of your food, enhance them a bit more and post them online. Apart from this, there are plenty of food bloggers who are monitoring socially active restaurants. They might either click pictures or use your clicked pickers for their food blogging. This will do a free promotion for you. Another technique is to create videos, having pandemics in effect, people have become even more health-conscious. You can post a video on your social media platform showing step by step how your cooking is complying with all the safety measures.   #5 Strategize your Loyalty Programs   Loyalty programs draw customers as honey draws bees to itself. Hit a homerun with smarter loyalty programs. You can analyze your customer behavior and spending pattern, especially with cloud-based services. Ask them to enroll in your loyalty programs such as providing a 10% discount to customers who take up to 3 years of their membership. Or you can offer free beverages to customers who take up to 1 year of membership. Provide them coupons, rewards, and discounts when they revisit your restaurant.   Apart from this, you can also offer gift vouchers to your customers in the festive season. In this case, restaurants that run a buffet system get the maximum profit. They can offer a second meal free, free buffet dinner for a couple, and so on. These strategies not only boost sales but also retain customers.   We recommend avoiding physical loyalty cards and going cashless with electronic loyalty membership cards. And managing your loyalty programs cannot even get on your nerves if you have been involved in this service in your Pay Per Use Model.   #6 Adopt Cloud Kitchen   Cloud kitchens or ghost kitchens are in trend. This pandemic has boosted the trend to another level. Since it is a licensed cooking structure without a dine-in option available to prepare delivery-based food.   It is the best cost-saving strategy as you do not have maintenance and operational costs. Additionally, you can create a cloud kitchen collaborating with other restaurants. It is recommended to get a unified software solution designed for the cloud kitchen to make your management even easier.   Final Words   We have mentioned the top 8 strategies to boost your restaurant business in this challenging era, you can seek technical assistance and upgrade your business to the cloud. The best part is you do not even have to buy a full-fledged package since Pay Per Use is available these days. Microsoft provides such services specifically. Trident Information Systems has been one of the gold partners of Microsoft since 2004 and has served various brands since then. For further queries or a demo contact us.  

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Six Strategies to Amplify Your Cloud Kitchen Business During and After Pandemic

Cloud Kitchen Technology /

With a technological hit, Cloud Kitchen has become a fast-growing business, especially during the time of the pandemic, followed by stay-at-home regulations and restricted social gatherings. With suitable technical advancements, the future seems brighter than it ever was. Cloud kitchens need a balanced integration of advanced technology and appropriate strategies to see the maximum results.   As per a report on the Restaurant Industry and market evolution, more than 50% of food service providers have shifted their approach to Cloud Kitchen or a delivery-oriented outlet brand. Its minimum startup costs, unlimited growth opportunities, high-profit margins are some of the key factors allowing the business to scale rapidly.   However, like other restaurant blueprints, cloud kitchens need to carry out thorough research and make appropriate strategies to survive this dynamic environment. Through this blog’s medium, we will cover some essentials to run and boost your cloud kitchen business.   Tips to Run a Cloud Kitchen Business   Owing to the numerous benefits of running a delivery-oriented restaurant model, a profusion of food service participants like established restaurant chains, aspiring food startups, hospitality firms, and venture capitalists are investing in cloud kitchens.   #1 Manage your Orders Under a Unified Platform   The Cloud Kitchen concept relies heavily on online channels like apps, websites, food aggregators, social media, and call center panels to receive their orders. In this case, it becomes harder for cloud kitchens to manage their orders manually.   Your Cloud Kitchen would most probably cover most of the platforms, and entering order details manually in the POS can be exhausting. Therefore, it is advisable to invest in a centralized ordering platform that tracks and maintains your orders from different sources and channels.   #2 Optimally Execute Your Food Delivery Operations   Since delivery business revolves around efficient process implementation and a proper reporting structure for maximum profit. Make sure your operations starting from picking an order to preparing and delivering to the customer must be warped around the targeted time optimally.  To maximize your restaurants’ outreach and visibility, make sure you list your restaurant to the major food aggregating platforms such as Swiggy, Zomato, Foodpanda, etc. apart from this you can also use your website or launch an app to take orders so you could increase your reach even more. Invest in the latest cloud kitchen technology which accumulates multiple ordering channels within the same platform.   #3 Adopt Enhanced Staffing Plan  Even though a cloud kitchen business requires the minimum staff, yet you should not undermine appropriate staffing practices to gain the maximum output. Generate staffing plans and staff schedules following the sales trends.   #4 Execute a Consistent Delivery Procedure   As a Delivery oriented restaurant with, inability to keep up with the standardized preparation and delivery time, you can compromise with your goodwill. Considering that cloud kitchens do not leave a scope to directly get in touch with the customers, the operator must deliver a high standard of service.     Make sure your in-house or outsourced delivery staff is well-informed about the delivery routes. your kitchen must follow the protocols of order preparations within the deadline so the delivery person could straight away pick the order and deliver it to the respective customer.   #5 Automate as Much as You Can  Technological automation can greatly contribute to your cloud kitchen’s efficiency and overall growth. This business type focuses on increasing orders followed by their food production; therefore, automation tools can highly impact the businesses. Apart from speeding up food production, they minimize manual efforts.  #6 Ensure Top Quality Services   Ensuring A-level services is not necessarily a dine-in restaurant’s domain. As a cloud kitchen, you can ensure top-quality services, all you need to do is take care of the essentials such as packaging options which apart from maintaining temperature, communicates the message of your brand. Take a serious note of your customer’s preferences such as adding less or more salt and spices, also their other special requests, and ensure they are delivered accordingly.   This technological boom in the foodservice market ensured better customer service and enhanced business operations. The future of cloud kitchen seems brighter than it ever was. All you need is to contact a suitable and certified software solution provider who offers all the necessary features under the same platform such as Trident Information system, which is a Microsoft Dynamics Gold partner. For further inquiries or a demo, contact us.  

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6 Ways to Revolutionize the Restaurant Experience with LS Central

Restaurant Management ERP /

 If you are thinking of switching to LS Central, we will mention how it can revolutionize the restaurant experience. LS Central as Best Restaurant Management Software is a unified software solution for cafes, restaurants, and other food service businesses with a bigger perspective in real-time. LS Central is an extension to Microsoft Dynamics 365 Business Central, letting you process POS, financials, supply chain management, operations, online channels, inventory, and customer loyalty within the same platform. However, many businesses tend to rely on using multiple software but they can end up causing complexities instead, such as:   Issues with integration and implementation.   Large restaurants have many vendors making management tough.   Establishing coordination with the software service providers.   Getting support and services of the software.   As the restaurant business expands or acquires new buildings the service provider might not upgrade its services for scaling.   Difficulty with providing on-premise and cloud solutions together.     You can replace all the multiple software solutions you are using now with one software. Get ready for more effective business operations and minimum waste. Get a spot-on view of your business and make sensible decisions with LS Central.   LS Central as a Revolutionary Measure   LS Central can-do tremendous benefits to your business, with a centralized solution like this one, you can manage the kitchen centrally, handle tables and optimize mobile POS. LS Central integrates your headquarters and restaurant operations with ERP.   Better Table Management   Use LS Central’s intuitive visuals and graphics display on every dining table depicted with different colors table availability, making guest management and tables a straightforward and error-free process. It can depict the number of guests registered for each table and the staff they are currently serving. It ends up saving time and enhances the overall dining experience.  Transfer orders or parts of orders throughout different tables or different sections of the restaurant quickly and easily. For instance, you can easily allow the dining table to be ordered from both dining sections or bars, easily with no risk of errors. The orders can easily be transferred between multiple restaurants.   Loyalty Programs   You can uniquely connect with your customers, identify them and understand their likings and preferences. This way it will be easier for you to create personalized services and products based on their earlier preferences. Your business sales swear by it. Additionally, the product’s upselling and cross-selling. Let your customers earn points on purchases throughout your channels. This will allow them to use these points as a part of their transactions or access special deals designed for them. You can launch special meal deals or hold happy hours accordingly.   Data Visibility   With LS Central you can manage prices, ingredients, menus, the campaign offers, and manage all the data up-to-date on touch points such as websites and apps. Get real-time data on your operations, stock, guests at hand and optimize it on your analytics and insight. Create data-driven strategies to minimize waste and cut costs wherever possible, increase profit as well as customer loyalty.   Centralized Control   You can oversee and manage your locations from the headquarters, control prices, recipes, menus, and campaigns. also, trace staff performance and communicate with your employees. Analyze current costs and revenues and identify trends and potent opportunities. Access detailed reports and data in real-time and make more logical decisions. Configure your system to each region’s fiscal and region requirements.   Minimum Waste   Use real-time data to minimize waste and inefficiencies, with LS Central you can price your dishes accurately and extract maximum profit. Smartly order the accurate quantities and distribute them. You can ensure your customers received exactly what they ordered. Speedup table turns and upsells growth. Optimize floor space with table bookings. You can also plan your meals and rationalize your ingredient ordering. Minimize manual work and scope of errors with automation. One of the best benefits of LS Central is using single software throughout the business.   Repeated Business   LS Central allows exceptional customer service and repeated business. You can make contactless payments and orders with a mobile POS or self-ordering device on the table. Your guest can customize their orders like adding or removing something according to their preferences. There will be an accurate display of allergens and ingredient data at the POS and self-ordering devices. Also, you can align menus and pricing to real demand. Your customers can order food either online or on their preferred services. Lastly, you can generate loyalty programs for you and your customers.   Conclusion   LS Central is being used as a revolutionary measure for a business. Trident Information Systems, Gold partners of LS Retail have been serving many successful businesses so far. Being armed with 150+ technical resources, they have won multiple awards. For further queries or a demo contact us.  

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What Makes Trident the Most Recommended Business Central Implementation Partner?

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If you are looking for an ideal Best Business Central Implementation Partner, Trident has your back. We are one of the top IBM, ACL, Microsoft Dynamics partners in India, Pacific Asia, and the Middle East. Backed up with an experience of over 20 years and 150+ strong Functional and technical trained resources in multiple industries. We bring industry and domain excellence to the table complimenting extensive implementation experience in enterprise business solution environments. We fluently perform end-to-end ERP and CRM implementations and optimize retail and Business Intelligence Applications to retain customers and draw repeated business.   Apart From this, our multi-layer expertise and achievements include:   Being Microsoft Gold Certified Partners since 2004   Having robust domain expertise in Retail, E-Commerce Logistics, and Manufacturing.   Claiming Microsoft Gold Partner Proficiency for Business Central (NAV), D365 (AX), Power BI, Azure, and O365, etc.   Owning LS Retail/ LS Central Gold Partner proficiency, LS One Partner.   Being IBM premium partners for 1.5 decades.  Managing more than 250 client engagements throughout India, the middle east, South East Asia, and Africa.   Why would you Pick Trident Over Others?  Trident Information System is the leading Microsoft Business Central Implementation Partner and has served multiple businesses so far extending Indian borders. With an immense experience of clientage, from Non-Profit Organizations to businesses such as Retail, Logistics, Hospitality, Real Estate, Contracting, and manufacturing, etc., we are armed with robust technically trained resources for the past two decades.   We have claimed the following achievements throughout the years:  Stable Track Record   One of the biggest concerns while choosing a suitable Business Central Partner is their record of accomplishment. How they have served their previous clients and how productive they have been proven for them so far.   As of Trident, you can count on our record of accomplishment, since we are one of the oldest implementation partners, reinforced with an experience of 22+ years. One of the most reputed businesses is our current clients.   Multiple Industrial Expertise and Skills   While picking a partner, check whether they have the relevant skills and knowledge in your industry or not. Trident being a Microsoft Dynamics Business Central Partner in India and beyond, keep your industry in mind, study your business thoroughly and implement a suitable solution. We even custom-make solutions as per your business requirements. We try our best to provide solutions that comply with your current methodologies so you could avoid inconveniences as much as possible.   150+ Technically Trained Resources   Trident owns 150+ trained resources, who deal with various businesses of different sizes and Industries. Even if your business is based outside of India, it is of no concern since we have our base within and beyond Indian borders. We are Business Central Partners in India, Microsoft ERP partners in South Africa and Microsoft ERP partner in UAE accompanied with a massive technical resource base. Therefore, you can count on our implementation services and trust we can boost your productivity. We guarantee complete support, if required senior personnel personally look into the matter and provide complete cooperation. Our resources take over the implementation and training process until and after you go live.   Earned Several Awards   Recognized and awarded by Microsoft itself with several Gold and Silver competencies, we have earned recognition among various industries. These awards are a benchmark for prospective customers to identify the level of quality and reliability of services a partner provides. Due to Microsoft’s strictness about quality implementation, partners are bound to provide the best services as per their capabilities. These awards highlight each one’s abilities and the value they offer to their clients.   Consistent Technical Evolution   Trident Information System focuses on new information to get the spotlight on the implementation process. We are constantly studying and modifying our current practices to offer the latest ERP implementation to the clients. We keep track of the current customer demands and make necessary amendments to the software/ implementation process, sometimes even cannot recognize their weak points, this is where Trident comes into play. We thoroughly study our client’s business and identify their needs and we customize our solution accordingly.   To beat the cut competition and thrive in the market, you need the right Microsoft Business Implementation partner, Trident Information System has been in the field for over the past two decades, serving many industries of distinctive sizes. There is a good reason we are standing still and scaling our services as time grows. For further inquiry or a demo, contact us.  

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Trident Information Systems, is one of the leading global providers of Information Technology services and business solutions with over with a proven track record of over 24 years. We have been consistently adding value to the business bottom line of our global clientele.

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