Trident Information Systems Pvt Ltd

Bind Customers to your Retail Business with LS Retail

Have you ever wondered how some retailers manage to bind customers to their business and some do not? Suitable ERP Software for Retailers and a hint of creativity are the secret ingredients. They optimize its tools and complement them with innovative strategies. However, if you are not creative enough, it is no issue at all. LS Retail ERP alone can provide a robust platform holding a plethora of customer-compelling tools and functionalities. Retail businesses run on low-profit margins, face massive competition, and are in desperate need of ERP Software for Retailers. Those who run disparate systems like separate Customer Management System, billing software, Inventory Management Software, etc. are prone to face more downtimes than those who prefer a unified Retail Management Software like LS Retail Software Solution. Having a disconnected CRM Software for Retail is not very effective during a cutthroat competitive era, where your competition is upgrading their technological approach. Such retailers commonly come across some general issues such as: Overstocking and understocking. Redundancy issues. Imbalanced balance sheet. Inability to cope with a sudden customer preference change. Poor strategies and rigidity. Lack of enough data while creating loyalty programs. LS Retail ERP abolishes most of the factors hindering a successful customer relationship, it uses Power BI (Business Intelligence) to collect data and creates real-time reports which help understand customers better. Create successful loyalty programs, deals, offers, and coupons based on the information given. How does ERP Software for Retailers Help Connecting with Your Customers? ERP, like LS Retail Software Solutions, extracts customer data from every touchpoint, compiles data, and generates insightful and visually appealing customer reports. In addition, you can: Offer secure and contactless payment options. Align replenishment to the actual demand and trends. Allow customers to check real-time product availability. Enable self-service shopping and checkout options. Customized Deals and Offers Having deals and offers customized for your customers helps form a special bond with them. With Power BI you can get reports on just the information you need, through which you can segregate customers into different segments according to their preferences. You can either create individual offers or group-oriented loyalty programs. It usually compels customers to think it over and form an emotional bond with a particular company or a brand. Display Relevant Item Suggestions on E-commerce Platforms This CRM for Ecommerce, using artificial intelligence, looks through the customer’s history and understands their pattern, then it customizes a list of products for your customers Which might grab their interest. Besides increasing cross-selling and upselling, it can make some customers subconsciously feel cared for and drive them to visit your site more often. Self-Check-out Services With more and more dependency on technology, customers are becoming increasingly impatient. No customer likes waiting in long queues with a bunch of items. Offering self-service and self-checkout options busts frustrating queues and clears up the floor space. Customers hop back to stores with more convenience than those who lack it. Easy Product Purchase or Return Either Online or Offline To gain customers’ trust it is mandatory to ensure an easy return policy, either online or offline. A customer will feel confident enough to purchase a product from your shop if they are provided with a convenient return facility. With this ERP Software for Retailers, you can easily provide easy purchase returns either online or offline. Word of Mouth Attracts and Binds New Customers Keeping your customers satisfied helps attract new customers into your business through one of the most effective promotional techniques i.e., word of mouth (WOM). When a customer is happy with your services, he is most likely to refer your store to his friends and family. It does not take too long for new customers to build trust in your brand too. How to Pick the Right Vendor? LS Retail Software Solution is indeed one of the best ERP Software for Retailers. However, it is crucial to choose the right LS Retail ERP Implementation Partner from the pool of LS Retail ERP Vendors. Make sure the vendor you select has a robust track record and enough resources to support you during downtime. Make sure the partner provides 24/7 LS Central Support. Trident Information Systems is a Gold Microsoft Dynamics 365 Implementation partner with 20+ years of experience and a robust track of accomplishments. Our team of experts delivers 24/7 support. Contact us for further information or a demonstration.

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6 benefits of Upgrading Your Retail Business to Secured Cloud

Retail ERP Software / Trident

Cloud-driven industries have boosted growth up to 380% in the past decade. Considering that up to 90% of the world’s data was generated between 2011 and 2012, we need more space for data storage. There is plenty of cloud-based Retail Management Software available in the market however, it is recommended to pick a unified secured commerce solution to save time, money and cut complications with all real time data visibility, security & reliability. There are many challenges that non-cloud retail management systems face. In this blog, we will discuss such challenges and how Cloud-Based ERP for Retailers can combat them. A Comparison Between Non-Cloud and Secured Cloud Services Some retailers prefer the Cloud whereas some prefer a non-cloud approach, let us see which one more growth is friendly. Data Security Data is as important as profit for a business, everything in retail runs on data. Be it inventory data, customer data, balance sheet and so. Such data needs to be preserved specifically otherwise losing them can cause some serious business losses. Non-cloud approaches are prone to such issues. As compared to on-premises storage, cloud data storage is always more effective as it prevents the loss of enormous amounts of data; it is easily accessible and recoverable. Upgrading to the cloud you are promised data security and data protection strategies. Since retail businesses deal with a great deal of confidential data, it is recommended to upgrade to a highly secured data security plan to prevent unauthorized penetration. Inventory Management Non-Cloud businesses face some factual issues in this area since Customers these days are becoming very impatient. They do not care how you manage your inventory. If they do not find what they need right away, they leave your store quickly and find it in another store. You can access supply chain visibility with a cloud-based POS (point of sale) and allows you to actively manage stock anytime anywhere. As Retail Management Software, they can check up on their inventory anytime virtually. Also, they can access the status of their fresh inventory shipments. This way the retailers can ensure the availability of stock all the time. Customer Experience Once the customer finds what they need, waiting in a long check-out queue is certainly not in their mind. A quick and seamless check-out experience can impact your customer count significantly. The secret to any business growth is delighted customers. An ideal unified solution that offers retail CRM (Customer Relationship Manager) software can benefit your business’s customer service. It helps retain and draw more customers, generates deals, offers, discounts, and other loyalty programs. Customers tend to avoid services that do take customer services seriously. Thus, it is a must-have feature every retail business should take care of. Business Insight One of the greatest challenges of all time is maintaining profit inflow in this cutthroat competitive era. You need better business insight to cut unnecessary costs and increase profit margin. Also, you need to make new strategies to retain existing customers and draw new ones. a cloud-based approach enhances profitability as such business solutions are ideal for rapidly growing businesses that go through fluctuations. Cloud ERP for Retail Industry helps to scale your business with the least or no adjustments. Having a unified software solution helps you minimize wastage and cut costs, you do not have to spend extra money on different software’s which you can get under a unified platform. Cost Cutting Many retailers do not realize how their traditional business operating methods are causing them vague expenses, for example sticking excel sheets to manage finances is prone to more harm than good. Not having real-time data can shake you as soon as there is a sudden trend change. This is not likely to happen with cloud-based software solutions. One of the top benefits of upgrading to the cloud is its low-cost implementation. On-premises, systems can eat up a lot of your funds. Kicking off with getting it, implementing hardware, and ongoing management. However, with cloud-based Retail Management Software, you can get all the IT functionalities with no added costs. Plus, you can stay connected with market trend shifts and customer demands accordingly. Business Expansion Most businesses need to wish to expand their businesses and spread their chain to various locations. However, the greatest concern, in this case, is data synchronization which is extremely hard to maintain in a non-cloud-based approach. On the other hand, having Retail Management Software can reap tremendous benefits. Primarily, you can centrally manage your business and data synchronization is a thing from the past. Have real-time data at hand and use it to make necessary modifications, cut unnecessary expenses, create strategies to draw more customers, and much more. Point of Sale Traditional point of sale is an on-premises system that stores data on a local server. Traditionally used printing KOTs and restaurant billing processing. These systems are prone to the risk of data loss, data security breach, great up-front costs, data accessibility issues and need ongoing upgrades. Besides, cloud POS systems help to pull sales reports and transactional details in the blink of an eye. Having your sales, customer data, and inventory within a unified cloud solution, you can manage your business operations more smoothly. Unlike the traditional POS method, you can have an upper hand on effortless business operations maintenance. Why Does Your Retail Business Need Cloud-Based Retail Management Software? Managing, storing, and computing data is an exhaustive job. Therefore, businesses are shifting their approaches from non-cloud-based technology to cloud-based. To beat this nip and tuck competition, retailers need to extend their resources via various stores and more efficient supply chain management. Levels Up Inventory Management Managing, maintaining, and tracking inventory has been one of the most daunting challenges in the retail industry. Real-time data can help you evacuate erroneous information to influence your business. You can trace your stocks, manage your warehouse, integrate the supply chain to the cloud, and get real-time POS updates. Avoid overstocking or understocking and eliminate similar budget-killing

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Six Must Self-Asked Questions for Retailers

Retail ERP Software / Trident

Retailers these days are aspiring for strategies to provide unparalleled services to their customers. Experimenting with innovative technology is one of the latest trends around, for instance, ERP Software for Retailers like LS Retail ERP is getting popular throughout the world due to its flexibility and scalability. The urge to surpass competition is their driving factor. There are “n” number of technologies claiming to be the best. However, choosing the ideal option is up to the retailer and his requirements. With a comprehensive evaluation, they can satisfy their customers and thrive in the retail market. To produce an appropriate strategy, there are certain questions a retailer must ask himself. Without a legit evaluation, randomly following a path becomes risky. Given below are six must self-ask questions. Q1: What platform do your customers prefer for shopping? Identify the platforms your customers are driving to, i.e., is it online or offline. How many purchases do they make through their smartphones? How do they like to pick up their orders? Is it online or offline? What services are they looking for while shopping? Make sure you use an ERP Software for Retailers to integrate your platforms and deliver more convenience while shopping. If you want to understand their spending pattern and preference, you may as well use AI-based technology that collects customer data, evaluates their pattern, and generates insightful reports. Q2: When do they shop, and how easily do you refer to related items? This is an essential aspect of good upselling. Identify when they shop and what they are interested in. Notice when they prefer to make purchases on a certain item at a specific time. If you fail, you are slipping the opportunity to make additional sales. BI tools, in this case, can be useful to you. They identify what products they are constantly visiting online and make purchases to make relevant product references. Q3: What is their most preferred communication channel? Even though Omni-channels customers desire to communicate via different mediums, there are still some ways that stand out for them. The key is to identify those segments and apply the right strategies and campaigns there. This can bring a significant business inflow. Use the right technology to identify every possibility that can bring new businesses in. Q4: How do you create loyalty programs? Do you randomly create loyalty programs for your customers based on trends? or do you actually think about it and then act? Do you segment your customers and provide suitable programs for each group? Do you have a suitable technology that supports loyalty programs? ERP Software for Retailers is the best platform that helps you generate effective loyalty programs. It uses power BI to extract customer data from every point. It can read and identify their spending patterns while segregating them into different groups enabling you to create suitable offers and deals for either different groups or individuals. Q5: How many customers of yours use social media? These days, most people are scrolling through their social media and getting influenced by certain products they come across. Social media is a terrific way to monitor customer feedback and encourage them to purchase new products. Some companies even enable “buy now” buttons on their social media. It is smarter to foster a new product drive via the platforms your customers already love. Q6: What is your overall management technology like? Some companies pose to be the best omnichannel providers in the market. However, you cannot risk trusting just anyone randomly, you must conduct thorough research and then opt for the right service provider. We recommend using a ERP Software for Retailers like LS Retail, which delivers the most robust omnichannel solution without fail. Businesses that use disparate systems for different activities end up falling into complications, the data right is nowhere to be found when needed the most. If you use different systems, you need more time and a dedicated IT team for their maintenance and updates. LS Retail ERP on the other hand is an extension to Microsoft Dynamics 365, which frequently updates your system without disturbing your business’s ecosystem and provides major updates twice a year after notifying you about it prior. Moreover, the maintenance is undertaken by the company itself, so you can engage your workforce in other productive activities. If you are looking for ERP Software for Retailers , contact Trident Information Systems for a demo. We are the LS Retail Gold Implementation Partner having a large team of experts and a robust record of accomplishment.

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How does LS Central Help with Store Stock Redistribution?

Retail ERP Software / Trident

Retailers these days are struggling with stock redistribution. Lack of real-time data and appropriate technology, followed by a dynamic market environment leads to such issues. Inability to forecast demands and Retailers using outdated technology have a hard time balancing stock, Reorder Point/ Max inventory, and so on. Hence, they require a solution like LS Retail Software Solution: one of the Best Inventory Management Software. Store Stock Redistribution is a part of the LS Replenishment suite and is completely integrated with LS Central as a key component. It ensures that the correct items are present at the right place at the right time. LS Central can successfully process all this by calculating and offering transfer orders and purchase orders for stores and warehouses. Purchase Replenishment Journals and Stock Replenishment Journals support processing for constantly occurring products that are purchased or delivered either straight to a warehouse or the stores. Generally, demands are either fulfilled with the transfer orders from the warehouse or through the purchase orders for deliveries straight from the vendors to the stores. This suite also introduces Redistribution Replenishment Journals, which support store replenishment from other stores or warehouses. This can be very useful for items that are purchased once, or products that are at the end of their lifecycle. This stock exists in the store and needs to be sold out at minimal discounts. In these examples, the stock is scattered across stores. Some stores might have more products than others, and some might have more demand for stocks than others. This journal calculates and proposes item transfers to states with demand and less stock while eliminating out-of-stock situations. Having healthy stock redistribution technology can deliver tremendous benefits to a business. Since every decision involves the resources in the shape of cost and time, retailers need to analyze requirements and benefits before making these shifts. Optimum store stock replenishment can offer benefits like: Improved inventory health Increased inventory turns Improved stock cover and reduced stock-outs at SKU (Stock Keeping Units) level Increased full-price sell-through Reduced brokenness Improved omnichannel distribution. The Store Stock Redistribution calculates the number of items needed in a store to fulfil demands, followed by the number of items to be transferred from other stores or warehouses. The core process is performed in three major steps: The system calculates the demands and excessive stock within the warehouse or the store. The user then goes through the calculation while narrowing down the items that are to be considered ahead. The system then calculates the overall trips (transfer between stores) to fulfil the demands in the stores. Store Stock Distribution delivers the following calculations in order to calculate the supply and demand in the store. Sales Demands: In this calculation type, the sales demand is calculated until the end of the season, lifecycle, or the end of the calculation horizon for the items throughout the stores and warehouses. In accordance with current stock and expected sales demands, followed by a buffer value, the system classifies locations into locations with demand and supply. Stock Balancing: This calculation type includes calculating the average stock for all the items throughout all stores. According to current stock and average stock value, the system balances stocks between stock and thus classifies locations in locations with demands and supply. Reorder Point/ Max Inventory: In this calculation type, the current stock for the items is calculated in stores and warehouses. In accordance with the Max. and Reorder Point, the system will classify locations into locations with supply and demand. Manual Redistributions: This type of calculation is like the Sales Demand calculation; the sales demand is calculated until the end of the season, lifecycle, or the end of the calculation horizon for the items throughout the stores and warehouses. In addition, the system also calculates the current variant availability to spot broken units. This calculation does not endorse the classification of locations in locations with demand and supply. Nevertheless, it lets the user determine how the variants shall be redistributed across stores manually. Ls Retail Software Solutions are one of the Best Inventory Management Software solutions. LS Central delivers an LS Replenishment suite that delivers Store Stock Replenishment. If you are looking to implement LS Central for accurate stock replenishment, contact Trident Information Systems. We are a Gold LS Retail and Microsoft D365 implementation partner.

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Why Do You Need a Unified Commerce Solution to Boost Sales and Customer Services?

Retail ERP Software / Trident

Boost sales and customer services with the help of Unified Retail Management Software. With LS Retail ERP Software you can understand your customer psychology and make sales strategies accordingly. Get greater visibility and make more effective marketing campaigns to attract more customers. A modern Retail ERP Software works as a Unified Retail Management Software, helping to avoid the downsides of patchwork. Such solutions integrate multiple departments within the same environment and help businesses build solid foundations. Optimizing multiple software solutions can be a pain, such as building complexities with IT. It can hamper your management and drain resources. Therefore, your finances are engaged in doing the technical patchwork and keeping your staff tied up. As for data management, it gets quite hard to take care of data throughout multiple software systems. It is complicated to manage your data as the system allows it, different software follows different patterns. Hence, you are all entangled with multiple software management formats While using multiple software systems, financial reporting becomes a real pain. Data extraction followed by data standardization of calculation and formulae into a single accounting template from different applications, sub-ledgers, and transactions is not ideally recommended. It is complicated to extract data from a soiled database and when these databases do not coordinate, it hampers your efficiency to improve and enhance. Failing to share the required document throughout the departments can become a potential threat to the overall productivity of your organization. Boost Sales and Customer Services with a Unified Commerce Solution: LS Central. You need the right Retail ERP Software, effective customer service, and excellent quality products. LS Central being a Unified Retail Management Software commerce solution built on Microsoft Dynamics 365 Business Central ERP. It is easier for the retailers to meet exceeding customer demands for exceptional services. This is how LS Central helps to boost profit and customer services: Centralized Control As Unified Retail Management Software, LS Central incorporates your overall business from back to front, POS, ERP, inventory, sales, promotions, and offers. The data drawn from the key areas are combined on the same platform while ensuring centralized control of the retailer. You no longer have to move your data from ERP to eCommerce/ in-store or you need to import files: the system automatically takes care of it. Effective Customer Service With LS central, draw customers back and get repeated business, allowing secure and contrasting payments. Compare replenishments with the real market demands, allowing customers to check real-time stock availability. Integrate customer shopping data and use their preferences to personalize interactions. Allows self-service shopping and checkouts. Give the first hand to customers to return your products online or in-store as per their preferences. Allowing one on one appointments, consultations, and personalized services. Loyalty Programs Loyalty programs can boost your sales like magic. Having an insight into your customer preferences and their spending pattern, you can utilize that data to generate exclusive offers, discounts, and other schemes to lure customers in. As the name suggests, these programs ensure customer loyalty and contentment with your services. Omni-Channel Deliver an out-of-the-world shopping experience, also encourage your customers to invest their loyalty and engagement both in-store and online. Allow them to create and maintain shopping lists, address personalized offers straight on their phones. Boost brand awareness and customer retention hand in hand via the omnichannel. Compute customer data, profiles, and spending patterns to create business strategies. M-POS With M-POS, retailers and merchants can accept various payment methods on their phones. Additionally, you get value-added services that help with your business productivity. You can make card payments, online payments, and cash withdrawals and wallets, etc. It is another method to track customer data and use it for your benefit. Only a few companies offer a comprehensive solution to accept payment with the M-POS. Unified Data To get a holistic view of the customer experience, you need to adopt a Unified Retail Management Software in Retail CRM Software, containing everything from the contact center, website data, sales information, and marketing information and analysis on everything touched by your customers. With LS Central get an overview of your business via a centralized platform bringing all the necessary data within the same environment. Make better decisions with the bigger picture now available. Final Words A Unified Retail Management Software solution like LS Retail can help you boost sales and get delighted customers. We recommend researching through Retail ERP Software and finding a suitable LS Retail Implementation Partner. Trident Information Systems is a Gold LS Retail partner and earned experience of over 22+ years. Armed with 150+ technical resources, we have successfully served multiple businesses.

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Cost Cutting Tips for a Greater Profit Margin with LS Retail

Retail ERP Software / Trident

When it comes to cost-cutting, many retailers might find it hard to process it without Retail ERP Software. Look for unified Retail Management Software that encompasses each area impacting immensely on costing like inventory management, warehousing, supply chain management, and so on. As a retailer, costing is supposed to be on the radar. It depicts how well your business is doing and what changes you need to implement to avoid costing challenges. It is a matrix that needs to evolve consistently. LS central is an extension to Microsoft Dynamics for Retail Industry offering a complete suite for retail business management. Hence busting common challenges retailers encounter such as: Lack of Visibility: Visibility is the most important part when it comes to cost-cutting, lack of real-time data can lead to some confusion and drive over or under inventory purchase. It makes it harder to identify areas where you can potentially cut costs and lead to waste. Competition: Neck-to-neck competition in retail is obvious. Due to many contenders and constantly changing customer demands. Everyone is striving to be better than one another. Adopting technologies to upgrade their services and get ahead of the crowd. Brand Positioning: having an appropriate pricing strategy goes hand in hand with how you want to position your brand in the market. Sometimes it gets a little tricky since the customer can take it otherwise. For instance, lowering prices can leave an impression of having inferior quality, and the buyer does not take it seriously. Improper Discount Planning: discounts must be planned very carefully. Indeed, they can drive customers in. However, sometimes it can turn the tables around. Stock clearance sales are ideal for discount implementation, but improper discount planning can lead to product quality suspicions. You might also end up drawing a discount-driven crowd or customers that do not provide repeated business. How To Cut Costs and Boost Profit with LS Retail? LS Retail is a Retail Management Software and an extension to Dynamics 365 for retail which provides a dynamic environment required to run a retail business. Manage your business centrally and get real-time visibility, keep tabs on your inventory and avoid overstocking. Embrace its features to reap maximum benefits Centrally Manage Your Retail Business Whether you run a single shop or own a multi-complex, it is of no concern. Have real-time visibility and control over your retail business with a Unified Retail Management Software. With automation, plan costing, and product pricing with accurate data analysis. Manage your business even if you have different chains in distinct locations. Ensure a free flow of information, save time, efforts, and costs which you would have otherwise on manually doing everything. Cut Operational Costs with Mobile POS Adopting a unified mobile POS that integrates sales, marketing, and inventory within a unified Retail Management Software can save you much more than a sole purpose POS. Apart from that, cut down on overtime and excess staff as much as you can. Avoid using tissues, extra bags, and excess packing as much as possible. A mobile POS helps you automate tasks as much as possible. You no longer must fill in data repeatedly. Most of the recurring transactions are automated, sparing your staff enough time to spend their efforts on other productive activities. Get Real-Time Visibility LS Retail provides The Best Retail Management Software you get real-time visibility essential to identify cost-cutting areas and strategize profit-boosting ways. Identify if you are overstocking your inventory. check if your technology has become obsolete and needs an upgrade. Spot operational areas are working insufficiently and need attention. Get real-time market analysis and figure out what is in demand, see if you are not excessively stocking the inventory that is not in demand. Be Fast and Flexible with Omni-Channel The Omnichannel provides enough flexibility for the customers to order a product online if available. They can review various products at the same time and decide whether they want it delivered to their home or would like to pick it up. Empowering your staff with a mobile POS leads to more flexible payment processing and better assistance to the customer regarding purchasing a product. Even if the staff is busy enough to process payments, the customers can still help themselves with self-checkout. Utilize Predictive Analysis Optimize accurate demand forecast analysis and generate better replenishment strategies. Cut time and efforts on order processing with rapid facilities, scan-based receiving and automatic put away, and inventory counts. This helps enhance store floor accuracy and improve overall store performance. You minimize waste and add up to the profit. Generate Smart Loyalty Programs Microsoft Dynamics 365 for Retail extension helps generate offers, deals, loyalty programs, and so on. Strategize discounts more smartly with accurate data analysis targeting customer behavior. Identify the right opportunity to launch a specific deal. Ensure customers provide repeated business. Identify Waste Patterns Identify the waste patterns and make necessary adjustments. Spot items that are not much in demand or not in demand at all. Reduce manual work and encourage your staff to optimize automation as much as possible. With a Retail Management Software you can get customer sales reports, manage inventory and identify the right product mix to meet the sales goals. Cut costs and save time with replenishment and standard stocks. Select the Right Implementation Partner Being stuck with the wrong implementation partner can cause you some serious financial damage. Not being careful enough can lead you to the hidden cost trap. Since this partnership lasts for up to five years, be careful with who you tie up. An ideal implementation partner keeps things crystal clear about their services right from the start. It is recommended to choose someone with years of experience and happy clientage. Cost-cutting and boosting profit margin get easier with automation. Having a suitable Retail ERP Software such as LS Retail does the job perfectly. A complete suite offering every necessary tool within the same environment can not only optimize business operations but also cut unnecessary costs, giving your business a profit boost. Choose a

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Top Trends In 2022 That Retailers Need to Adopt to Transform Customer Experience.

Retail ERP Software / Trident

A decade ago, customer service was the key differentiator between brands ahead of the price and the product. Fast forward to 2021-2022, exceptional customer service is the primary agenda for businesses today. Physical stores never craved in-store customer experience improvement like this post COVID-19 era of mobile shopping, eCommerce. Most of them have already adopted solutions like LS Retail ERP followed by POS Software Solution to help them through difficult post COVID times. As things are getting back to normal, retailers are excited about the new opportunities that 2022 holds for them. In a study, about 74% of retail sales are expected to go in the favor of store shops. According to some studies – 86% of consumers are willing to pay 25% more for an improved customer experience However, due to the given stress in the past years, customers have become abrasive and will not stand any friction. One unpleasant experience may drive one-out-of-three customers away from the brand they were loyal to. Because of which retailers have a mounted pressure of providing an exceptional and eccentric customer experience. Retailers need to put frazzled customers at ease and build loyalty and engagement programs. Retailers need to reimagine their businesses for the new age of retail by integrating online as well as offline platforms and transforming their store experiences with a unified technology. Other than that, retailers must follow some trends that can make a whole lot of difference in their business in 2022: Integrate Online as well as Offline Channels Customers being busier than ever demand next-level convenience while shopping. They need the facility to decide while to purchase from the physical store or from online. Retailers might use a unified software solution such as LS Retail ERP that integrates websites, applications, third-party applications, etc., and provides a convenient shopping experience. Let them shop whenever they want, whether they want to shop while traveling in the metro, or on a vacation, maybe while cleaning the living room also. Having multiple shopping platforms and enough shopping convenience ends up boosting sales. Imagine how frustrating it will get for a customer if they travel all the way to a shop only to find their desired product missing. Inconveniences while shopping shoes away customers and they might not even want to come back. Make sure you update your product data online, so your customers can check it online so they can come to the store and collect it or get it delivered at home. Smartly Plan Inventory Plan your inventory smartly with the right technology. Avoid overstocking and understocking as both scenarios lead to profit drain. Retailers need robust data analysis to understand market trends and plan inventory accordingly and avoid increased costs, inventory imbalance, decreased employee productivity and ineffective decisions, etc. Forecast demands and tracks inventory status in real-time with Business Intelligence. Track each customer who contacted your business and understand the trend followed by the masses. In 2022, due to rapid changes in customer demands and trends, retailers need to plan smartly. Understand Each Customer and Connect Emotionally To thrive in the 2022 retail market, it is mandatory to connect with customers. Retailers should create loyalty programs, exclusive deals, promo codes, and other relevant offers for them. It is best to have a system that tracks customer data, understands their spending pattern and factors driving their spending through each transaction. You can even offer tailored deals for individual customers or divide them into segments and do the necessary. Either way, customers are happy. They will feel acknowledged and cared for and ultimately bond with your brand. Offer Cashless Payment and Self-Checkout Enable cashless payment options like debit, credit, and online payments. Also, enable checkout counters to bust long queues. Upgrade your POS to cloud LS Retail POS and integrate the front office to the back. Empower your employees with a mobile POS system that contains each product’s data and inventory reports. This way you can boost your employees’ efficiency and streamline customer experiences. For instance, a customer is having a tough time finding a specific product at your store. One of your staff can look that up in the mobile POS and guide the customer ahead. Apart from providing excellent product quality, customers demand excellent services as well. It is no more a luxury but a requirement. Businesses can integrate online and offline channels, plan inventory smartly, understand customers and connect with them emotionally, and offer cashless payment options with a unified software solution like LS Retail ERP. If you are looking for an Implementation partner, you may contact Trident Information Systems. We are the Gold Microsoft Dynamics 365 and LS Retail Implementation Partner.

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Make Your Restaurant Staff Happier and More Productive

Retail ERP Software / Trident

The Hospitality Industry mounts severe pressure on the management as well as the staff. With increasing customer demands, restaurants are innovating strategies to cope with each other and move ahead. According to Deloitte research, 67% of consumers believe that having an authentic and engaging environment is the most important part of the overall customer experience. One can achieve this with Restaurant Management Software that offers Restaurant POS Systems. However, frequent staff turnover is one of the most common issues in the F&B industry. Due to lack of staff, existing staff are expected to exceed more than the scope of their duties. This can lead to poor customer service, too much pressure on the staff, and exhausted resources. Thankfully, we have Restaurant Management Software available which assists restaurants to adopt the latest approach, shun staff load, and ensure maximum engagement to the customer. For businesses still working on outdated technology, things are not smooth: they encounter issues like: High staff turnover. Exceeding pressure on the existing employees. Discontinuity of operations due to hardware breakdown. Slow operations due to working in silos. Overstocking and under-stocking of operations. Hectic schedules, especially during peak times. The pressure of waiters to coordinate between customers and the chef. Technologies to Relieve your Staff and Endorse Better Customer Service Owing to the technologies available in the market, you can equip your employees with robust advances and boost their productivity. Enable them enough time to give it all to the customers. Cloud POS that Integrates Stock, Menus, and Prices When the time is gone the waiter would roam around with a piece of paper and pet to deliver it straight to the kitchen with the risk of smudging or losing it their way. They can now use a Point-of-Sale solution that works on both mobile and tablet. These devices are affordable, easy to find, and more convenient. Your staff can go to the customers and record their orders and transfer the data to the kitchen. Apart from this, on the one hand, they can take orders from a group chilling at the terrace, while on the other hand, they can receive payments from the same POS on some other tables. Things get way simpler with this technology. Additionally, they can also keep tabs on stock availability and avoid confusion where they must come back to the table and apologize for the inconvenience. They can also let customers know of the latest deals and offers on a specific meal, also they can suggest the most recommended dish so far to the customers. If you opt for a unified Restaurant solution like LS Retail and integrate head office, kitchen, and the front office, your staff can be sure that the information they are provided: from prices to ingredients to product availability, is completely up to date. Kitchen Display Systems Coupled with the modern restaurant management software and cloud POS, the kitchen is connected with a two-way communication system where the orders are directly sent to the specific kitchen counter. Since the kitchen is sectioned among grills, fryers, bakes, beverages, salads, etc. the orders are sent directly to the right kitchen counter. The Kitchen Display System (KDS) also enables additional facilities like customer comments, customization, and allergic altars to be marked specifically. Apart from this, it even enables manual customization so you could segment sections accordingly. All these features are the precious support your staff desperately needs, especially during peak days and festive seasons. An effective KDS will also decrease the risk of dishes being sent back to the kitchen. Shift Scheduling Communication and clarity are necessary to maintain a healthy relationship between an employee and the employer. Miscommunication can leave both stressed out and exhausted. No employee likes being called during their day-off and asked why they are not there at the workplace and similarly, no employer likes to make such calls. You can have restaurant management software that is equipped with built-in scheduling functionality and organize complex shifts while sharing clear expectations. A complete planning system also helps you apply up-to-date scheduling information to payroll, eliminating errors and ensuring you compensate everyone on time. Role-Based Interface Every staff member in a restaurant is assigned specific tasks and needs relevant information to comply with them. A waiter needs to know what dishes are available in the kitchen. Those working in the kitchen need to know the availability of the raw material, produce orders on time and know where each item is placed. As part of the management faculty, you need to make strategies to cut costs and provide maximum output. You can cut costs and time with a customizable system that gives exact information each employee needs to see; you can maximize your staff time with role-based interfaces that enable them to focus on tasks relevant to them to deliver faster and more efficient services. Intelligent Analytics and Report The output of a restaurant does not limit its dining tables and staff alone. The managers need robust analytics tools to get insights into how their business is performing and pull out if the specifics are even working. They can figure out where the business needs modifications? Are our loyal customers not coming back as frequently as before? Are our current facilities satisfying enough? Having such technology offers a glance over the prominent aspects of their restaurants. These days, restaurant managers no longer have to browse through their Excel sheets and find out the issues. Instead, a Restaurant Management System supporting Intelligent Analytics and reporting functionalities enable insights the manager needs to act on. They can track loyalty programs, outputs, and success of the business while offsetting changes in ingredient pricing, menu customizations, staffing and offers, etc. Restaurants need to get smarter and load their staff with less pressure. Equip your restaurant with a modern restaurant management system and optimize staff efficiency. LS Retail is one of the most renowned restaurant management software. Contact Trident if you are looking for its implementation.

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Consider this Before Expanding Your Business Boundaries to a Different Country

Retail ERP Software / Trident

With intense competition all around the market, various businesses are scaling and trying to expand their boundaries outside their current country. It not only gives exposure to your business but also helps engage new customers with your business. It is best to implement a Retail ERP Software from suitable Retail ERP Implementation Partner. With the correct information, technology, and tactics, you can thrive in the international market. Having a unified commerce solution can open doors you did not even know existed. With Artificial intelligence, you can data, based on which the future of your venture depends. This is especially complex for small businesses to go global. Getting deep insights into their business, targeted market, and consumer behavior are necessary. We have compiled a few tips to help you establish your business internationally with more ease. Understand Your Market If you have noticed tourists demand more for your services or products, you may first understand the driving factors of this behavior, also if your business would flourish in their home countries. Thoroughly research your target market, see if there is a gap between your product and the market. What is the demand like, also check the factors causing lack of demand? You may also want to look up to the trends impacting demand for your product. Identify your target customers and understand their engagement with their favorite brands. Visit the county if possible and gain first-hand insights into how the market may impact your business. Create Localized Strategies As soon as you figure out the country you want to expand to, it is time to create relevant strategies. You have to be very strategic since this might become a more complicated process due to differences in location, currency, culture, regulations, and so on. You might have to tweak your offer a little to suit your international target audience. You may as well connect with the local advisors and listen to their sayings in this. Let them help you create the best fit for your brand with your target audience. Employ local talent familiar with your culture, and then present their ideas to find the best ways to engage more customers with your brand. You may also consider if partnering with the local brand would help you gain a foothold in the market. Pick Your Location After picking the preferred country, creating strategies, now it is time to choose the ideal location. Conduct thorough research to completely understand the locality and look at the area from the user’s eye. Now, what does “looking through the user’s eye” mean? Identify if it is easy for your audience to reach you? If you are thinking of establishing a store, explore how many people pass through the preferred location in a day and whether they fit your demographic. In the case of deliveries, check if it is easy for you to deliver easily, or do you have to push an extra to get it done? If you run home deliveries, go through the road maps and check if the routes are favorable, i.e., make sure the routes follow an effortless network with your warehouse, store, and target areas. Make Sure Your Software Favors Your Business You are thinking of expanding your business to international boundaries, in the near future, you may see yourself expanding even further. You need the right software to support your current and future business needs in every country. Make sure your technology delivers the product in detail in the customer’s language and lets them pay in their currency. You may also want to boost your employee efficiency. The best way is with a unified commerce solution that unifies every business aspect under the same umbrella, i.e., financials, POS (point of sale), inventory, or kitchen, it connects everything under the same platform. Your technology must help you adhere to the regulatory requirements of the locality. For instance, if you want to expand your company to a fiscal country like Russia, you need your equipment to adhere to the country’s certification standards. Engage Locally You may already have access to the digital tool to expose your product across the globe. Mobile apps, the internet, and social media provide an excellent platform for your product to read different customers internationally. Create loyalty programs, think of new activities to engage more customers in your brand. Present your product complementing the local aesthetics, in the local language, currency, culture. Develop a hunger for your brand among the targeted audience. Extract their data from the social media platform to understand their engagement and the factors drawing them. Expanding your business to different borders brings excitement, thrill as well as challenges along. You need the right data, technology, and strategies to thrive in the international market. A Retail ERP Software like LS Retail can tremendously help your business in the journey. If you are looking for a Retail ERP Implementation Partner, you may contact Trident, we are the gold implementation partner.

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How LS Central Transforms Retail?

Retail ERP Software / Trident

Thanks to LS Retail Software Solution, various businesses have shifted their approach from choosing multiple software integration over a single commerce platform. Retailers, hospitality businesses, and restaurants in over 140 countries are overjoyed to use this platform and enjoy the benefits that come along. LS Central Software Solution is a retail management software that guarantees retail and hospitality management with its set of tools dedicated to providing visibility, transparency, and a single view of the entire business. However it is essential to find the most suitable Retail ERP Partner. With LS Central Software Solution, businesses are now equipped with technology that not only streamlines business but also reduces IT load and cuts costs significantly. For instance, a large ski resort in Canada used to have 26 distinct software solutions which needed to be updated and managed separately, causing too much load on its IT. They then decided to embrace LS Central, and now they can finally operate as a unified brand, track loyalty, run promotions and see their data. Eventually, the business became even more successful and competitive. Here are some of the ways to keep your business ahead of your competition. Omnichannel Integration With omnichannel integration, you can let your customers shop wherever and whenever they want. LS Central connects to market-leading platforms such as Magento, Shopify, and Dynamic Webs. This integration guarantees two-way communication between the systems. Hence letting your staff and customers get real-time and updated information on each product. Be it product availability, prices, and offers on your online shop, they can always have updated data. Additionally, LS Central tracks every sale you have made on a single platform, so you can even offer click and collect options so they can purchase online and collect it at the store if they want. Contactless Options in Store Customers were demanding contactless services even before the pandemic hit. They were looking for mediums to make things even more convenient without having to contact store staff. By implementing self-service checkouts, you can ensure customers the autonomy they wish for while shopping in person while cutting the queues and saving time. ScanPayGo technologies minimize contacts even more. LS Central combines loyalty with the POS (point of sale) in the single app that can run on your customer’s device. Being a One-stop-shop app, it lets customers shop, save lists, save money, apply coupons, check their loyalty score, and much more. Drive Employees to Deliver Exceptional Services LS Central enables a medium for employees to serve today’s well-informed customers. With mobile POS, your staff can look up the product details- Its availability, alternatives, warehouse details, and even data on special orders. They can easily compare the size, color, and other details on their phone. The key to obtaining loyalty is to build personalized services. At POS, employees can access their store’s loyal customer’s details, previous purchases, and preferences. They can even use LS Central’s AI-based abilities to make relevant recommendations and product suggestions. Innovate and Go Beyond Industry Barriers Customers are attracted to services that stand out in the crowd. Offer services that differ from your customers. You can use this LS Retail Software Solution, to run food service, retail, and hospitality within the same platform. For instance, if you operate a mixed business like a garden center with a cafe, you can manage different segments within the same platform i.e., LS Central. You can easily align customers, offers, sales, food service, and a lot more within the same database. Furthermore, if you decide to expand and offer appointments with a garden designer, you can as well do it with LS Central’s robust LS Activity add-on. Clear Visibility and Data-Informed Decisions You can get a real-time view of your business with LS Central Software Solution. We recognize that data cannot help you make effective decisions. Thus, it offers intelligent functionality to make it easier for you to make relevant decisions. For instance, one of its AI-powered add-ons called LS insight addresses KPIs that need the most attention. It delivers all the information that is more important for your business to grow. Overstocking and understocking are some of the key issues businesses come across. With LS Retail Software Solution, you may get real-time visibility on your stocks and make more accurate, faster, and smarter decisions LS Central is one of the leading unified commerce solution providers out in the market. Trident Information Systems is the best Retail ERP Partner, and is reinforced with 150+ technical professionals. If you are looking for an implementation partner, you can contact us.

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Consider this Before Expanding Your Business Boundaries to a Different Country

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