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New AI features connect and extend insights across the organization

Microsoft Dynamics CRM / Trident Information Systems

Today we’re unveiling new and enhanced artificial intelligence (AI) capabilities across Dynamics 365 applications, as well as a new solution to help project-centric services organizations transform their operations. Joining more than 400 new and updated features in the 2020 wave 1 release, these new capabilities expand a fast-growing set of applications powered by AI-driven insights, and further propel our vision to empower every organization to unify data across the business and use it to power personalized customer experiences and processes. Personalize customer experiences with unified data and unmatched time to insight Customers expect personalized and consistent experiences across every touchpoint. Many organizations, however, struggle to modernize the customer experience, often due to disconnected systems and data siloes that can’t deliver the full picture of the customer’s journey across websites, purchases, service calls, and mobile apps. Updates to Microsoft Dynamics 365 Customer Insights, Microsoft’s customer data platform (CDP), will help solve these issues. We’re introducing new first and third-party data connections to further enrich customer profiles that can be updated and activated in real-time, as well as enabling deeper insights with Microsoft Azure Synapse Analytics. Customer Insights will now uniquely enrich profiles with a combination of proprietary audience intelligence and 3rd party data sources such as demographics and interests, firmographics, market trends, and product and service usage data. Customers can also integrate Microsoft Forms Pro, the simple, powerful enterprise survey solution, to bring in the valuable voice of the customer across channels, allowing organizations to act on insights based on changing customer behavior and perception. All of this comes together to create a holistic, 360-degree view of a customer and to update those customer profiles and activities in real-time enabling organizations to know their customers and improve engagement. Customer Insights is built on a powerful and flexible platform that enables full extensibility. Organizations can derive deeper insights by using Azure Synapse Analytics, which combines customer data with enterprise and streaming data to improve data completeness, run high-speed analytical processing, and build custom machine learning models. This allows organizations to predict customer needs with insights and get guidance on the next best action to reduce churn and capitalize on revenue opportunities for the lifetime of a customer relationship. Organizations can act upon these insights in real-time across multiple destinations through prebuilt APIs to enable onsite clienteling, website personalization, dynamic marketing campaigns, and effective ad targeting. As part of the wave 1 release, we’re expanding the availability of Customer Insights to government cloud computing (GCC) environments helping to improve the citizen experiences essential to modern government. This means our government and public customers with higher compliance needs can now leverage Customer Insights to better understand and interact with citizens, empower employees, and transform cities at scale. Automate sales forecasting with predictive analytics In addition to expanded AI capabilities on our customer data platform, we’re extending the ability for sales professionals to forecast sales more accurately and introducing a new, unified engagement center for inside sales representatives. Available now for Dynamics 365 Sales and for Dynamics 365 Sales Insights, new manual and predictive forecasting capabilities empower sales organizations to have a better understanding of the pipeline, more accurately predict results, and gain visibility into future performance. The predictive forecasting capabilities enable the proactive decision-making needed to meet sales goals. Dynamics 365 does this by extracting patterns from customer relationship management (CRM) data, current and historical leads, won or lost opportunities, contacts, accounts, customer interactions such as emails and calls, and more data sources, and then projecting these patterns into the future. Best of all, anyone can access the insights, no data scientists or tech experts needed (a big change from some other forecasting systems). With a new engagement center designed to accelerate sales, we’re giving each inside seller a streamlined way to quickly triage, research, and engage new leads or opportunities. This provides them with their own prioritized work queue to take action on the highest priority leads and tasks based on built-in predictive scoring from Dynamics 365 Sales Insights and new, configurable sales cadences. The experience helps sellers stay in the context of Dynamics 365 and quickly move from one lead or opportunity to the next in an AI-prioritized work queue, without needing to switch views to take the next best action. Additional embedded AI capabilities offer sellers a path to a warm introduction, and guidance from the assistant. Transform the back office with AI-infused finance insights Not only are we expanding AI capabilities for customer and sales insights, we’re also bringing the power of AI to the finance department. Microsoft Dynamics 365 Finance Insights, coming to preview in May, accelerates your digital transformation by bringing the power of AI into your finance processes. As organizations look to make decisions rapidly, reduce risk, and focus on strategic initiatives, it’s critical to free finance from repetitive, time consuming and low value daily activities. Leveraging the power of AI, Finance Insights enables you to not only quickly understand and act on your company’s cash position, but also to take proactive action to improve it. Menial tasks are automated or removed, the barrier of developing or hiring AI-expertise is bypassed, and you’re left with insights to move your business forward. Our continued investment in expanding AI capabilities across Dynamics 365 helps your organization accelerate digital transformation initiatives while empowering employees with insights to drive better business outcomes every day. Optimize project success and profitability with the ability to drive operational excellence across service-centric organizations How people work today has changed, as has the way organizations run their business operations. Companies across all industries are innovating business models to support project-centric service offerings. And while business optimization has gotten easier with the rise of mobile and cloud technology, organizations continue to stitch together systems and struggle with managing data across disparate systems. These data silos within project-centric businesses and teams are negatively impacting business model transformation, customer acquisition, employee retention, project delivery, and business profitability. Today we’re announcing a new Dynamics 365 application that connects cross-functional project teams, providing the visibility, collaboration, and insight needed to drive the success of project-centric organizations. Microsoft Dynamics 365 Project Operations, which will be generally available on October 1,

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When do you know that your business needs a CRM software?

Uncategorized / Trident Information Systems

[vc_row][vc_column][vc_column_text]Customer Relationship Management is a process of managing or organizing prospects throughout the sales life cycle. The more the advancement in serving the clients, the more will be the payment stream for the Company. Trident’s CRM software solutions happen to be one of the most effective and efficient CRM software that could easily cut overhead costs and give highlights which demonstrate helpful to different business firms. Many CRM software programs available have several features that can be used or restricted – so in effect a business can modify to make their own CRM software. However, utilizing CRM software gives various advantages to both organizations and customers and that is the reason each genuine business has implemented some of the other CRM applications. So who can opt for Trident’s CRM software? A simple response to that question would be “Any business with customers would utilize CRM“. However, in the real world, it is not just as simple as that. Choosing an appropriate CRM software solely depends upon the business process along with a range of profitable features. Below are the type of Businesses that could gain benefit from using Trident’s CRM software solutions. 1- The business that uses any form of Marketing: For any business that uses marketing campaigns to promote, sell or advertise their products or services in the market through various communication mediums such as phone, email, etc. Reaching to customers in bulk within a short period as well as recording the response on the go makes it more effective to manage the marketing process. 2- A business that deals with B2B and B2C Sales: For any business that tends to cope up with the Customers to sell or cross-sell the products. Maintain relevant sales data such as documents, communication records, etc. Identify the process flow starting from Lead up to the deal gets closed. 3- A business that creates Quotations & Invoices: Built-in invoicing module to track the quotations and invoices generated against an opportunity. Efficiency to merge the billing details into the document which can further be mailed to the customer right from the CRM software without any need to switch between the applications. 4 – A business that deals in Customer Service: For any business that believes in increasing customer satisfaction by helping them in tracking as well as resolving the issues completely. Managing the cases within CRM as well as auto – escalations triggered on a timely basis not only guarantees better customer satisfaction but at the same helps the Management to track resource performance. 5- A business that wants to increase efficiency: Well-organized business results in better output which can be ultimately tracked with the help of various Reports, Dashboards, etc. Well-improved or say the advance level of features incorporating in CRM with the latest release of versions has enhanced the CRM which has ultimately proved beneficial for Business growth. Thus using CRM software gives you numerous benefits to enrich both Business and Customer Relations by serving your customers better with stronger service and support. To know more about how can CRM software help you, you can check out our CRM software solution on https://tridentinfo.com/microsoft-dynamics-crm-software-solution/ and contact to our experts on https://tridentinfo.com/contact/.[/vc_column_text][/vc_column][/vc_row]

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Redefining shopping excellence with an unified E-commerce solution

Retail ERP Software / Trident Information Systems

[vc_row][vc_column][vc_column_text]Over the last decade, the retail sector has experienced enormous change and transition. Many have suggested that conventional brick and mortar retail is dying and that for the everyday needs, consumers switch entirely to online platforms. However, this is not the case. As per a survey from the National Retail Federation, since 2010 retail storefronts in the US have continued to expand at approximately 4 percent annually along with the consistent double-digit growth of online shopping. Almost all of the top 50 online retailers have brick and mortar stores, as well. Although progress in e-commerce tends to outpace physical stores, the rate of progress in physical retail outlets is still much higher. E-commerce is also not a stand-alone medium in most cases but used in combination with conventional and new platforms to meet consumer needs such as buying online pick up in-store or Click and Collect. Physical outlets are still a big part of consumer spending patterns, but with this, we also have seen that consumer priorities have changed around shopping. Trident is offering Retail ERP Software for an outstanding commerce experience that helps in gaining maximum profits. Gone are the days when store employees are the only experts in information about goods. Consumers already have greater access to product details, price clarity, and accessibility. This means that retailers have to look at customer engagement across all platforms to make sure that their enterprise is capable of delivering on these recent high requirements. E-commerce will no longer be a major differentiator for retailers in the next few years, but will instead allow integrated retail trade to compete in the ever more challenging customer needs worldwide. So Trident ( dynamics 365 partner) & solution dynamics 365 for marketing not confined to e-commerce, but aims to streamline the process of unifying consumer shopping experiences through an end-to-end business framework that puts together e-commerce, in-store, back office, and call centre. Let’s discuss furthermore how Dynamics 365 for marketing solution helps retailers meet those dominant business requirements. 1)- Grant Excellent and Customized Consumer Experience Consumer experience is not only one of the top growth factors in the retail sector, but according to the recent survey by Microsoft and Forbes, 33 percent of retail managers are also considered a great business priority. The main task is to identify what constitutes outstanding customer experience for each individual business, as expectations of customers differ by micro-vertical retail, product category, and consumers themselves. It is up to the retailers to better define how their marketing commitment aligns with the experience. When customer experience is established, retailers need to be able to deliver on this commitment by providing technology that allows customer engagement in the next generation and does not limit their ability to evolve and build differentiating consumer experience. As per the report by Microsoft and Forbes, providing customized shopping has become increasingly popular and over 49 percent of customers aged between 18 and 24 stating they are more likely to purchase from retailers offering custom shopping experiences. The aim of personalization is to form a bond between both the retailer and the consumer by delivering goods and/or services across all retail channels based on past interactions. It enhances the relationship to an encounter more similar to an interaction with a trustworthy friend or partner than a simple transaction. There is a significant technological dependence to reach this next stage of customization. Networked and real-time visibility into consumers and activities are needed by retailers. Dynamics 365 put together all facets of customer interaction through e-commerce, call centre and in-store as well as simple incorporation into new channels to enable retailers to gain a holistic customer perspective. Couple this with out-of-the-box integration with Dynamics 365 Consumer insights and retailers can not only deliver AI-driven suggestions based on customer shopping history, likes, and patterns but also provide store agents with tools for presenting the customer’s 360-degree view and facilitating rich interaction throughout the selling journey. 2) Omni Channel Experience Nowadays Customers expect to be able to purchase anywhere they want, and by whatever platform. Retailers also acknowledge the importance of Omni channel as one of their top three priorities, with 47 percent of Microsoft and Forbes survey executives rating this. Most retailers are still struggling in having an Omni channel experience because of the complexity of internal infrastructure and disconnected or fragmented systems. Trident’s Dynamics 365 NAV makes it much easier to offer a native Omni channel solution for retailers, as it was built in the cloud. 3) Flexibility An integrated solution is important not just for customers to engage and shop in retail, but also for how a unified solution can allow first-line employees to take part better and make sure ideal operational efficiencies across your supply chain. Dynamics 365 for marketing offers retailers the ability to streamline their operations with enriched knowledge that characterizes their business. Employees at the store can gain greater information and insight into stock availability, cross-application support for task management, as well as trade analytics that enable managers to monitor performance and insights to help them make informed decisions.[/vc_column_text][/vc_column][/vc_row]

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What Considerations Should be taken into Account when Implementing the New ERP for Food Manufacturing?

Food Manufacturing ERP / Trident Information Systems

[vc_row][vc_column][vc_column_text]Usually, the decision-making process for ERP for Food Manufacturing is long and complex. From deciding which functionality is most vital to your business, to choosing a system that will make rapid and meaningful changes, it may seem daunting to decide on the appropriate ERP solution for your organization. But don’t worry, Microsoft gold partner Trident got you covered. As we have 20+ years’ experience and implemented ERP food manufacturing various satisfied customers like Haldirams, Nik Bakers, etc. Through sharing tips on how to pick and incorporate the right food production ERP solution for your food company, we will make the decision-making process of implementing an appropriate ERP for food manufacturing a bit easier for your organization. 1) – Food Specific Approaches Tons of ERPs and business solutions are available to choose from. But as a food manufacturer or supplier, you should understand that it is complex to manage a food business effectively and comes with its own set of unique complexities. Many of the integrated software systems in the marketplace for small to medium-sized enterprises provide the functionality you would expect for sales, acquisitions, operations, accounting and inventory management only. But what about the extra features distinctive to food manufacturing? Once you settle on a standardized ERP solution, ask yourselves how much modification and flexibility a food-specific system will have to go into implementing the following characteristics: Food safety and compliance Manufacturing and quality Recipe development and management Food recall and trace-ability 2) – Functionality Recalling that not all food businesses run in the same manner is also relevant. A supermarket bakery operates much differently than a manufacturing frozen food, and a meat processor will have a completely different set of software specifications than a broad line dealer. So where are you going to start? Try to address the features and functions that your existing system currently lacks. Create a “wish list” of elements that would make operations run better if you had them in the spot. From there, you can filter a lot of ERP providers and can concentrate on only those solutions that are suitable for your organization. 3) – Easy to Use Suppose: at your job you’re a warehouse worker or a machine technician. Now your management team has decided to introduce a new software platform throughout the organization, and you are responsible for learning it as soon as possible (and as precisely as possible). Too much load, right? Moving from manually managing stuff or from a legacy system to a fully integrated ERP solution can be terrifying for everyone in the company. The accounting department now needs to learn how to use a new system to enter figures and run calculations. The QA department now has a new way to set up quality controls and audits. If a new process is too complex, your staff might feel frustrated, disheartened, and underappreciated. Look for an ERP running on a system that is probably already familiar with most of your workforce (such as, for example, Microsoft Dynamics) 4) – Customer Support Working with a vendor of an ERP solution is so much more than just buying and using the product to run your business. The ERP solution is implemented, which usually takes five to nine months, and then continued support and facilities will proceed across your software’s life cycle. It is therefore essential to ensure that the ERP you choose is assisted by a team of people who are committed to ensuring that you are successful. This means for the food industry you need experts who are not only professionals in software but also food specialists. You wouldn’t recruit somebody to work in your warehouse that wasn’t a good choice, correct? Think the same way about the people who are working for your ERP provider. Because they are also responsible for your business ‘ success. It is easy to get confused as there are too many ERP for food manufacturing service providers, so remember to remain vigilant and consistent with what you want to get out of your solution. Selecting the right ERP means choosing software to help you enhance food security, simplify efficiency or productivity and handle the progress of the enterprise. If you still have any doubts left in your mind then you can contact to Trident’s ERP for food manufacturing providers on https://tridentinfo.com/contact/[/vc_column_text][/vc_column][/vc_row]

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Enterprise Software Solution for Retail, Hospitality & Manufacturing

Uncategorized / Trident Information Systems

[vc_row][vc_column][vc_column_text]An organization consists of various departments like Marketing, Finance, Operations Management, Human Resource and IT. So no matter what the size of the company, it becomes difficult for a company to unify or manages its data. Therefore all companies prefer ERP systems to manage their day-to-day activities to follow the business status comfortably and the same goes for the hospitality, retail, and manufacturing industry. For any business in hospitality, retail, and manufacturing, be it bar services, some steel industries or some food court, maintaining all becomes critically important if they want to boost their profits. In the below context, we will discuss how ERP benefits the Hospitality, Retail, and Manufacturing industry.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text] Trident’s ERP Benefits 1) Real-Time Data Organization data is dynamic, it varies every day and every company needs a real-time insight on their data so that any change will be reflected uniformly across all the units of an organization. ERP can solve this problem as ERP is all about information. It explores and scatters real-time information to all the relevant units, leaving no scope for error or delay. 2) Point of Sale System A point-of-sale (POS) terminal can be connected to other terminals and a server at another location. It can be expanded with handheld devices wireless linked to the remote area. You can trace several operations in beneficial ways and customize it as your requirements vary over time. 3) Customer Management ERP plays a significant role in customer management and maintenance. You can order the purchase history of customers and choose the most productive ones, offering them reward points or gift vouchers. The customer history gives you an idea of customer practices that enables you to promote accordingly. ERP also assists you to resolve customer complaints promptly.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width=”1/2″][vc_column_text] 4) Employee Management Employee management is the main advantage of using ERP in any industry. Apart from the challenges of maintaining data of several employees in any industry, the geographical restrictions make it more difficult. ERP helps in the management of employees through an integrated system. Primary employee details are saved in the ERP system, along with real-time information like shift timings, work hours, their work, etc. All of this helps in managing the employees more efficiently and making interaction with them easier.[/vc_column_text][/vc_column][vc_column width=”1/2″][vc_column_text] 6) Inventory Management ERP saves the data of individual product details so that we can know exactly what is presently in your inventory and which items are out of stock or going to be out of stock. It also traces the expiry date, temperature, etc. and helps in demand forecasting. We have seen the benefits of ERP, now you must be wondering which ERP software is best to use ? Trident’s Dynamic NAV ERP is easy-to-use software, which helps the recording and processing of multiple financial transactions and processes. It is outlined to overcome inadequacy and heighten your organizational productivity. This ERP software for the Hospitality, Retail and Manufacturing industry is easy to learn, scalable and requires low maintenance.[/vc_column_text][/vc_column][/vc_row]

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