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erp for hospitality

Why are Contactless Self Services Now Trending in the Hospitality Industry? 

Restaurant Management ERP /

Digital transformation is reshaping industry operations, especially in hospitality. Hospitality ERP Software is among the top solutions that restaurant owners are opting for now. Covid-19 Pandemic has boosted the digital evolution even further, because of which it has become a necessity to help keep up with this neck-to-neck competition where everyone is struggling with survival and maintaining profit at the same time. There is plenty of Hospitality ERP Software available in the market which offers contactless services like POS (point of sale), real-time data analysis, front, and back-office integration, etc.   It has become obvious why this industry requires ERP for Hospitality, it faced various challenges which could only be combated with contactless technology.   Social Distancing  Retaining Customers   Long Waiting Lines   Maintaining Hygiene   Lack of coordination between the front and the back office.   Social Distancing  operating a restaurant and complying with government social distancing regulations became the biggest challenge of all time. Business owners needed well-equipped Restaurant Management Software to keep up with the regulations and maintain a good customer inflow.   Retaining customers   In this dynamic era where consumers are constantly changing their demands and needs, restaurants need to adopt new strategies to retain existing customers and lure new customers to their business. This Hospitality ERP Software, with its dynamic tools, help you make customer-retaining strategies.   Long Waiting Lines  Traditionally the customers had to wait in the long queues after arriving or leave the restaurant to complete the ordering and billing process. However, now they need Hospitality ERP Software to make the process less frustrating and time-consuming.  Maintaining Hygiene   These days, one of the biggest challenges of all time includes maintaining hygiene, since the covid outbreak, this has become of the topmost concern of all times.   Lack of Coordination in the Back and Front Office  It gets quite tricky to maintain coordination between the front and the back office without a contactless service. A cloud-based POS can help with the issue. As soon as the order is placed the information will be flashed to the designated kitchen counter. This not only saves time but also maintains coordination between the front and the back office.   How Contactless Service Upgrades the Hospitality Industry?   Going contactless can have tremendous benefits; from maintaining hygiene to boosting customer inflow, you can witness it all. Its further benefits include:  Ensured Safety: one of the biggest concerns these days is maintaining hygiene and ensuring safety. Covid-19 has reconfigured the complete hospitality preface. Contactless services ensure touchless dine-in, payments, and other services, which helps build confidence in the customer’s eyes. Apart from this you are entitled to faster operations and do not have to fear data loss since everything is stored in the cloud.   Increased Mobility and Flexibility: an advanced Restaurant POS Solution makes sure the orders are accurately and instantly placed, straight from the table to the kitchen. It can also display nutritional and allergen information. Everything is extremely handy, which ends up saving your staff’s efforts. Therefore, they can serve each customer more attentively enough with greater enthusiasm. On one hand, they can bill from a device and on the other hand, they can take care of an entire group of customers enjoying their meal at the terrace. This is the magic of mobile POS.   Loyalty Programs: you can get real-time data at hand and track customer behavior to generate individual deals, offers, discounts, and other loyalty programs with Hospitality ERP Software. This is extremely helpful to retain existing customers and luring new customers into the business. Track your customer’s spending pattern and use it to your advantage. Get real-time market data and launch happy hours. Prepare meal deals, exclusive offers, and discounts for your customers.   Cut Costs and Boosts Profit: you can have real-time data at hand which ensures better business insights and suggests the number of ingredients needed, so you could order just the amount you need and minimize wastage. Therefore, it helps cut costs and increases profit margin. Also, you can cut down on inventory you do not need at all. Get it out of your list and use the balance on something more productive.   Develops a Goodwill: adopting contactless service not only makes business operations seamless, saves time, and cuts costs but also helps in building goodwill. It is a good measure to rapidly draw customers and generate a brand name. Everyone is drawn to more comforting and quicker services. Mobile POS allows seamless ordering, payments methods, and customizations which adds up as one of the precise qualities of your business.   Back and Front Office Integration: Using a Restaurant Back-office Management Solution you can experience great back and front office integration and make the ordering and serving process seamless. Hospitality ERP Software identifies the exacts amount of ingredients needed and place orders accordingly. Everything gets faster when the cloud comes into play. You can take orders via mobile POS and transmit the same data to the correct kitchen counter. It saves the staff’s time and efforts which would have been consumed by doing everything manually.   Adopting a Hospitality ERP Solution for your hospitality business can reap tremendous benefits, especially during this cutthroat era. Make sure you avail yourself of assistance from a reliable service provider with years of experience and relevant skills such as Trident Information Systems who are also a Gold Partner of Microsoft. For further information or a demonstration, contact us.

Why are Contactless Self Services Now Trending in the Hospitality Industry?  Read More »

Use Microsoft Power BI to Drive More Customer into Your Restaurant  

Restaurant Management ERP /

Restaurants these days are looking for the perfect Restaurant ERP Software Solution that fulfils their business needs such as LS Retail ERP. An ideal Restaurant Management Software is reinforced with insightful tools like Microsoft Power BI. Power BI is a robust tool used to extract insightful reports on customers or the overall business. It helps integrate distinct data sets, cleans data, and transforms it into a data model, and generates graphs and charts to provide data visually. The set of information can also be shared among other Power BI users in the business.   Overall, to boost and drive existing and new customers into your restaurant needs concrete data. Based on this, restaurants then make appropriate strategies like loyalty programs, offers, deals, discounts, rewards, and so on.   Microsoft Power BI collects data from almost all the touch-points, turns them into actionable reports, and helps restaurants achieve their target. Restaurants trying to understand their customers traditionally are left behind. Having outdated Software for Restaurant Management is another factor adding to it. Due to a lack of customer insight businesses might face issues such as:   Inability to meet shifting customers’ preferences.   Poor brand management.  Lack of clarity on creating loyalty programs.   Poor meal planning.  Detachment with valuable customers.  How does Power BI help restaurants drive More Customers in?  Using Microsoft Power BI, restaurants can track every transactional action taken by the customer, understand it, and based on it, help create relevant strategies to drive more business in.   Creates Effective Loyalty Programs  You can create effective loyalty programs based on your customers’ actions. You can segment customers according to their preferences and spending patterns. Segmentation enables the right program allocation to the right group. You can also create separate programs for individuals. For instance, giving away coupons and loyalty points drives more sales of services or meals.   Deals Based on Geography  You can also establish loyalty programs geographically. According to customer preferences in a certain area, you can create relevant offers. Also, you can offer suitable meal deals when the traffic is generally the highest. It can be on a certain day of the week or at a certain time of the day.  Connecting with Customers on an Emotional Level   Often People tend to purchase certain meals that are driven by their emotions. Being delivered personalized services, customers feel cared for and connect with a business emotionally. Once a business successfully connects with a customer, he will consciously or subconsciously come back to the same business.    Encourages Spreading Word of Mouth  Word of mouth is one of the strongest and most cost-effective promotional methods. People consider references from the people they know and trust. Having customers connected with your business emotionally drives them to bring their family, friends, and acquaintances to your business.  Sometimes, restaurants pay social media influencers to promote them. However, if pleased, they will recommend your business to their followers for free, hence providing free promotion.   What Makes Microsoft Power BI So Special? Earlier, operating a business based on guesses was normal. However, now, this is the riskiest thing a restaurant can do. Where every other business is leveraging the latest technology to get valuable insights, a lack of knowledge can thrust your restaurant back.  Microsoft Power BI helps deal with lack of clarity which is the root of other challenges.  Interactive Power BI Desktop   With the interactive Power BI desktop tool, the user can generate reports simply by accessing the data quickly. You do not need to develop advanced skills to work on this tool. It is non-tech friendly. It is easy to learn and even easier to use and the best thing is, it is free to download.    Tailored Visualization   Since every business runs on different terms, they might need data customization. Certain information may not be as useful to them. Power BI is designed to tackle such complex situations. The user can access the custom library of visualizations and design themselves a concept that fulfills your business needs.   Visibility  One of the biggest challenges that industries are facing is manipulating the existing data to drive essential information. Microsoft Power BI does the job for you. It collects data and turns it into insightful reports while enabling complete visibility throughout your business. It abolishes confusion and directs a straightforward way through efficient planning.    Strong Security   Power BI optimizes the active directory in order to set up access to the control panel. Via this panel only, the business will utilize different Microsoft solutions. Thus, apart from generating a traditional security layer, Power BI can also develop security allowing the team to grant controlled access.    Easy Implementation Process   It is very easy to implement Power BI. It demands low IT resources and engineering skills. Whereas in some instances no technical knowledge was required. All they have to do is create an API key and plug it into the software.    Help Managing Costs   With Business Intelligence analysis, businesses can recognize peak times, peak seasons, and even the efficiency of their labor. With accurate data, restaurants can opt for better strategies allowing them to manage costs. They can apply the right strategy according to location and customer demands.   Microsoft Power BI is a boon to customer-specific industries like hospitality, where direct consumer satisfaction makes or breaks a business. You can leverage Power BI with LS Retail. Contact Trident Information Systems, LS Retail Gold Partner to implement the solution. 

Use Microsoft Power BI to Drive More Customer into Your Restaurant   Read More »

5 Questions to Ask Yourself Before Getting a Restaurant POS Vendor  

Retail POS Solution /

Have you decided to get a new Retail POS Solution for your business already? Congratulations, you can now experience the seamless services that will positively impact your business. It ensures smooth services, transactions, and operations.   With the right technology at hand, you can see tremendous changes in your business processing. If you decide to have a cloud Retail POS Solution like the one LS Retail offers, you can get real-time stock visibility and availability, get real-time generated reports, product information, and much more. If running a restaurant, you can access the best meal deals you can suggest to your clients, tell them about current offers or redeem their coupons. Your staff can take orders from one table and bill another table from the same device.  However, be cautious when you decide to get a POS for your business. In the market where every vendor seems to be better than the other, you have to pick the most suitable one carefully, as it will impact your next 5-6 years.  The first step is to answer the following questions before moving ahead:   Q1- What are Your Functionality Requirements?  These days POS systems are more than just billing software. They have transformed into something greater. They cover a whole range of operations in your business. However, sometimes having to choose between so many functionalities can become an overwhelming task. Retail POS Solution can ensure employee time clock, biometrics login, customer database, online ordering, table tracking, mobile POS as well as recipe and ingredient management.  They all seem good to have for your restaurant, don’t they? But is this the case? Having too many features can hamper your staff efficiency. They might get confused, overwhelmed, and perform tasks slowly.  You must map your business requirements and segment them into must-haves, nice to haves, and extras. An ideal Retail POS Solution will be one that checks all your urgent requirements. Furthermore, having a system that responds to all your needs will save you a fortune as well as effort during its implementation phase.  Q2- Is the POS Designed for Your Restaurant?   Point of Sales does not follow “one size fits all” restaurants have requirements when it comes to selecting a Retail POS Solution. Sure, a retail system might cover some functionalities such as employee scheduling or customer loyalty. However, a POS system has diverse needs, from the front office to the back, it has different needs.   A Restaurant POS Solution is specifically designed for a restaurant will help the user manage their daily tasks such as tracking ingredient use, managing recipes, adding, or removing an ingredient, sending orders straight to the kitchen, keeping tabs on the available inventory and required inventory, selling deals, and combos, and a lot more.  Do not settle for just any POS that comes your way. Put your time and effort into conducting research and then go for the one that checks all your required boxes.   Q3- What are its Methods to Consistently Deliver Quick Services?  Make sure the Retail POS Solution you choose follows a straightforward algorithm that ensures quick and consistent deliveries. Saturday nights are already hard, imagine adding a slow POS system to it. Ask yourself these questions before proceeding any further:   Is the POS interface intuitive? Can it segment your employees according to their job roles at that time? Or show the functionalities that are currently relevant?  Does it accept different payment methods? Or does it support split billing?  Can it run on handheld devices like tablets or mobile phones?   Can it still manage to perform if the internet connection goes down?   Q4- What will be the ROI (Return on Investment) of this Retail POS Solution?   It is a big commitment to have a Retail POS Solution, and having the right one will pay in the long run. Compare all the POS and check which offers the highest ROI. We suggest you ignore the upfront investment cost and consider how each of them is going to hit your bottom line.   Make sure the POS you are looking forward could perform the following tasks:   Spending less time training employees: In the industry with high employee turnover, you need technology that does not eat too much time training recruits. You can save a lot of money and time with an intuitive POS solution.   Helps reduce waste: Make sure your POS system helps manage inventory while tracking ingredient use. It must help you order the right amount of food and help reduce waste.   Manage Loyalty: Your system must segment and target your loyal customers. It must use technology to track each customer and identify the loyal customers. It should support loyalty programs.   Align data: Having different systems for different segments while collecting and comparing data demands a lot of time and effort. Having an end-to-end POS solution integrates different segments and brings all the data under the same platform.     Q5- Is your Vendor Trustworthy?  The market is full of vendors posing to be authentic and the best. However, do not fall into the trap. You do not want to select and install a random POS from a startup just because it is cheap. Make sure you opt for an authentic vendor, such as LS Retail.   You may regret having a random POS even more when you run into problems and find out that your vendor does not provide any support. Always take references and see their previous record, this way you can find out if the POS is even worth or just a waste of money.  It is important to wisely pick your POS system as it will impact your business for the next few years. Make sure you go through at least 5 references after checking their customers’ testimonies. LS Retail is one of the best Restaurant POS Software Vendors with an impactful record of accomplishment. If you are looking for an LS Retail implementation partner, contact us. 

5 Questions to Ask Yourself Before Getting a Restaurant POS Vendor   Read More »

Top Trends In 2022 That Retailers Need to Adopt to Transform Customer Experience.

Retail ERP Software /

A decade ago, customer service was the key differentiator between brands ahead of the price and the product. Fast forward to 2021-2022, exceptional customer service is the primary agenda for businesses today. Physical stores never craved in-store customer experience improvement like this post COVID-19 era of mobile shopping, eCommerce. Most of them have already adopted solutions like LS Retail ERP followed by POS Software Solution to help them through difficult post COVID times.   As things are getting back to normal, retailers are excited about the new opportunities that 2022 holds for them. In a study, about 74% of retail sales are expected to go in the favor of store shops. According to some studies – 86% of consumers are willing to pay 25% more for an improved customer experience   However, due to the given stress in the past years, customers have become abrasive and will not stand any friction. One unpleasant experience may drive one-out-of-three customers away from the brand they were loyal to. Because of which retailers have a mounted pressure of providing an exceptional and eccentric customer experience.   Retailers need to put frazzled customers at ease and build loyalty and engagement programs. Retailers need to reimagine their businesses for the new age of retail by integrating online as well as offline platforms and transforming their store experiences with a unified technology.   Other than that, retailers must follow some trends that can make a whole lot of difference in their business in 2022:   Integrate Online as well as Offline Channels  Customers being busier than ever demand next-level convenience while shopping. They need the facility to decide while to purchase from the physical store or from online. Retailers might use a unified software solution such as LS Retail ERP that integrates websites, applications, third-party applications, etc., and provides a convenient shopping experience. Let them shop whenever they want, whether they want to shop while traveling in the metro, or on a vacation, maybe while cleaning the living room also. Having multiple shopping platforms and enough shopping convenience ends up boosting sales.   Imagine how frustrating it will get for a customer if they travel all the way to a shop only to find their desired product missing. Inconveniences while shopping shoes away customers and they might not even want to come back. Make sure you update your product data online, so your customers can check it online so they can come to the store and collect it or get it delivered at home.   Smartly Plan Inventory   Plan your inventory smartly with the right technology. Avoid overstocking and understocking as both scenarios lead to profit drain. Retailers need robust data analysis to understand market trends and plan inventory accordingly and avoid increased costs, inventory imbalance, decreased employee productivity and ineffective decisions, etc. Forecast demands and tracks inventory status in real-time with Business Intelligence. Track each customer who contacted your business and understand the trend followed by the masses. In 2022, due to rapid changes in customer demands and trends, retailers need to plan smartly.   Understand Each Customer and Connect Emotionally  To thrive in the 2022 retail market, it is mandatory to connect with customers. Retailers should create loyalty programs, exclusive deals, promo codes, and other relevant offers for them. It is best to have a system that tracks customer data, understands their spending pattern and factors driving their spending through each transaction. You can even offer tailored deals for individual customers or divide them into segments and do the necessary. Either way, customers are happy. They will feel acknowledged and cared for and ultimately bond with your brand.   Offer Cashless Payment and Self-Checkout    Enable cashless payment options like debit, credit, and online payments. Also, enable checkout counters to bust long queues. Upgrade your POS to cloud LS Retail POS and integrate the front office to the back. Empower your employees with a mobile POS system that contains each product’s data and inventory reports. This way you can boost your employees’ efficiency and streamline customer experiences. For instance, a customer is having a tough time finding a specific product at your store. One of your staff can look that up in the mobile POS and guide the customer ahead.   Apart from providing excellent product quality, customers demand excellent services as well. It is no more a luxury but a requirement. Businesses can integrate online and offline channels, plan inventory smartly, understand customers and connect with them emotionally, and offer cashless payment options with a unified software solution like LS Retail ERP. If you are looking for an Implementation partner, you may contact Trident Information Systems. We are the Gold Microsoft Dynamics 365 and LS Retail Implementation Partner. 

Top Trends In 2022 That Retailers Need to Adopt to Transform Customer Experience. Read More »

Make Your Restaurant Staff Happier and More Productive

Retail ERP Software /

The Hospitality Industry mounts severe pressure on the management as well as the staff. With increasing customer demands, restaurants are innovating strategies to cope with each other and move ahead. According to Deloitte research, 67% of consumers believe that having an authentic and engaging environment is the most important part of the overall customer experience. One can achieve this with Restaurant Management Software that offers Restaurant POS Systems.  However, frequent staff turnover is one of the most common issues in the F&B industry. Due to lack of staff, existing staff are expected to exceed more than the scope of their duties. This can lead to poor customer service, too much pressure on the staff, and exhausted resources.  Thankfully, we have Restaurant Management Software available which assists restaurants to adopt the latest approach, shun staff load, and ensure maximum engagement to the customer.   For businesses still working on outdated technology, things are not smooth: they encounter issues like:   High staff turnover.   Exceeding pressure on the existing employees.   Discontinuity of operations due to hardware breakdown.   Slow operations due to working in silos.   Overstocking and under-stocking of operations.   Hectic schedules, especially during peak times.   The pressure of waiters to coordinate between customers and the chef.   Technologies to Relieve your Staff and Endorse Better Customer Service   Owing to the technologies available in the market, you can equip your employees with robust advances and boost their productivity. Enable them enough time to give it all to the customers.   Cloud POS that Integrates Stock, Menus, and Prices  When the time is gone the waiter would roam around with a piece of paper and pet to deliver it straight to the kitchen with the risk of smudging or losing it their way. They can now use a Point-of-Sale solution that works on both mobile and tablet. These devices are affordable, easy to find, and more convenient. Your staff can go to the customers and record their orders and transfer the data to the kitchen. Apart from this, on the one hand, they can take orders from a group chilling at the terrace, while on the other hand, they can receive payments from the same POS on some other tables.   Things get way simpler with this technology. Additionally, they can also keep tabs on stock availability and avoid confusion where they must come back to the table and apologize for the inconvenience. They can also let customers know of the latest deals and offers on a specific meal, also they can suggest the most recommended dish so far to the customers.   If you opt for a unified Restaurant solution like LS Retail and integrate head office, kitchen, and the front office, your staff can be sure that the information they are provided: from prices to ingredients to product availability, is completely up to date.    Kitchen Display Systems  Coupled with the modern restaurant management software and cloud POS, the kitchen is connected with a two-way communication system where the orders are directly sent to the specific kitchen counter. Since the kitchen is sectioned among grills, fryers, bakes, beverages, salads, etc. the orders are sent directly to the right kitchen counter.  The Kitchen Display System (KDS) also enables additional facilities like customer comments, customization, and allergic altars to be marked specifically. Apart from this, it even enables manual customization so you could segment sections accordingly.   All these features are the precious support your staff desperately needs, especially during peak days and festive seasons. An effective KDS will also decrease the risk of dishes being sent back to the kitchen.   Shift Scheduling   Communication and clarity are necessary to maintain a healthy relationship between an employee and the employer. Miscommunication can leave both stressed out and exhausted. No employee likes being called during their day-off and asked why they are not there at the workplace and similarly, no employer likes to make such calls. You can have restaurant management software that is equipped with built-in scheduling functionality and organize complex shifts while sharing clear expectations.   A complete planning system also helps you apply up-to-date scheduling information to payroll, eliminating errors and ensuring you compensate everyone on time.   Role-Based Interface   Every staff member in a restaurant is assigned specific tasks and needs relevant information to comply with them. A waiter needs to know what dishes are available in the kitchen. Those working in the kitchen need to know the availability of the raw material, produce orders on time and know where each item is placed. As part of the management faculty, you need to make strategies to cut costs and provide maximum output.   You can cut costs and time with a customizable system that gives exact information each employee needs to see; you can maximize your staff time with role-based interfaces that enable them to focus on tasks relevant to them to deliver faster and more efficient services.   Intelligent Analytics and Report   The output of a restaurant does not limit its dining tables and staff alone. The managers need robust analytics tools to get insights into how their business is performing and pull out if the specifics are even working.   They can figure out where the business needs modifications? Are our loyal customers not coming back as frequently as before? Are our current facilities satisfying enough? Having such technology offers a glance over the prominent aspects of their restaurants.   These days, restaurant managers no longer have to browse through their Excel sheets and find out the issues. Instead, a Restaurant Management System supporting Intelligent Analytics and reporting functionalities enable insights the manager needs to act on. They can track loyalty programs, outputs, and success of the business while offsetting changes in ingredient pricing, menu customizations, staffing and offers, etc.   Restaurants need to get smarter and load their staff with less pressure. Equip your restaurant with a modern restaurant management system and optimize staff efficiency. LS Retail is one of the most renowned restaurant management software. Contact Trident if you are looking for its implementation.  

Make Your Restaurant Staff Happier and More Productive Read More »

Why Does Your Restaurant Business Need Intelligent Analytics?

Restaurant Management ERP /

Have you ever imagined the number of opportunities you are probably losing to your resistance to change? The past few months have proven that no business can stand longer in the competition while sticking to the old conventional ways. Especially during this time where changes, speed and agility became a survival need.   It did not take too long for restaurants to figure out the need to adopt new models of quick and efficient food delivery. The need for staffing changes, last-minute customizations, ingredient substitution, etc. needs quick processing. Traditional technology cannot support this agility. Therefore, restaurants need to start investing in the right technology that guarantees a greater level of agility.   According to the studies by IDC, companies who focus on building business intelligence improve their productivity, drive cost efficiency, and have 8 times the revenue and twice the profitability as non-digitally transformed enterprises.   How Analytics Benefits Your Restaurant Business   With the new Artificial Intelligence technology, businesses no longer rely on their data scientists to dig out insights and wade through data. There is cloud-based business-powered analytics available to most restaurants while providing tangible benefits.  Effective AI-powered analytics can provide tremendous benefits to a business such as:   Finds the meaningful patterns: Such analytics extracts even the trickiest data that a business person might not catch at first. For instance, you might note that your restaurant gets more customers as it rains. Or that your downtown location sells more wine glasses and fewer beers when you serve steak as the main.   Drives effective Ingredient Ordering: It tracks your historical consumption patterns and helps you forecast the probability of next week’s sales. The system also displays a report containing the necessary details you need to make in the next orders.   Minimizes waste: With the right information at hand, you can figure out why there is an extra can of sauce left, or how much content your freezer already has. Having accurate data on your current inventory helps you adjust just the right amount and while minimizing waste.   Optimize stock usage and distribution: You can also identify if the content in your freezer will be okay if shifted to a different location. You can relocate inventories accordingly and find the most appropriate alternatives that ensure maximum utilization of the spaces you have.   Creates a more logical menu: Intelligent Analytics can provide insights to design a perfect menu that compliments your guest’s taste while giving you more in return. Identify the dish that doesn’t return enough profit. Check if you can work with other dishes that can offer a better return. Check if your most popular dishes are even providing the revenue you expect.   Simplified Staffing: check if your restaurant is overstaffed or understaffed, how many workers are useful, and how many of them won’t make a difference if removed. Check if you have too many or too few staff working in a location at a specific time. Identify how you can make better use of their time and resources.   3 Tips for a Restaurant CIO  We have accumulated a few tips for CIOs to optimize intelligent business analytics for the maximum benefit of their restaurants.   Find the Subtle Drivers of Benefits  Optimize analytics to find the smaller driver of benefits. As it is important to concentrate on the KPIs like the number of laborers and the number of hours you are spending on your guests, you need to find the smaller sections that play a massive role in providing a good return. Figure out the factors that are driving your customers into your business. Identify why small changes are happening among your customers, the factors driving them, and how you can shift them.   Use Analytics to Predict   Many restaurants use historical analysis to understand what has happened. However, the real power of such analysis is to prepare you for the future, where the business is going, and how it can do better. It is essential to involve external data to determine external behavior. For instance, if you notice that the miles your customers travel have dropped, what could be the reasons behind it, and how you can mitigate against it.   Adjust Your Matrix   Take your previous table turns, for instance, how fast you can turn the tables only matters if you have enough guests to fill those tables. As the matrix changes, businesses must focus on serving more to the customers who already exist. Always pay attention to what is happening to your business before choosing the matrix you want to focus on.   To take full advantage of intelligent analytics, the first step is to discard the old disjointed applications and upgrade to a unified software solution like LS Retail. Trident Information Systems is one of the Gold Partners of LS Retail and Microsoft. Backed up with more than 150 technical resources, we have served several businesses. Contact us for further information. 

Why Does Your Restaurant Business Need Intelligent Analytics? Read More »

Revolutionize Your Restaurant Experience with Technology

Restaurant Management ERP /

Everything in the kitchen has revolutionized in the past two decades; from smart appliances to the boom of the curbside kitchen, everything is influenced by technology. The hike in technology has also helped to cope with the moody customers. A comprehensively designed technology like LS Retail, it is a unified solution that offers a set of essentials every restaurant owner needs to streamline their operations.   The hospitality industry is one of the toughest industries to survive because it directly deals with customers. People from diverse backgrounds, mindsets, and preferences might demand different services. Keeping each of them happy sounds like a tough affair, doesn’t it?   Before the arrival of technology, every restaurant was in a compact shape, worked back office in silos, and allowed enough flaws in to slow down overall operations. The POS was just billing software capable of collecting bills offline and online separately.   The decision-making process was rather slower than it is today due to the lack of real-time and accurate data. As soon as technology signed in, restaurants started evolving in many ways:   Restaurant Expansion Beyond the Four Walls   Many customers these days prefer the comfort of their homes over any dining experience. Especially after covid-19, the demand for taking away has taken a hike. Allow your customers to order food from wherever they want and however they want. Integrate different channels and ensure enough flexibility with food ordering and payments. According to the National Restaurant Association, three out of five buyers in the US alone, order delivery or takeout. Apart from this, two out of five consumers claim that they would rather buy meal kits if their preferred restaurants offered them.   The time has passed when the customers had no other choice but to walk to their favorite restaurants just to have their favorite meals. However, the same is not the case with today’s guests. They demand their favorite delicacies the way they want, be it at their homes or in a restaurant. With the right technology, any restaurant can expand itself beyond the four walls, collect customer data from all interactions enabling both loyalty and personalization of their customer’s preferred touchpoints.   Unfold the New Eat-in Experience   In-store designs and layouts that present restaurant spaces popularized on social media, plates that look like a sheer piece of art, and an impressive essence of a brand. In the past few years, restaurants have focused on delivering an unforgettable experience to their guests.   Privacy and intimacy coupled with an excellent dine-in experience boost satisfaction to the next level. For example, in the Netherlands, a restaurant has set up a temporary greenhouse structure for two, so that couples could enjoy a luxurious time with privacy and intimacy. These innovations are not uncommon today.   For fast and quick casual establishments, self-serve kiosks or self-ordering devices can level up guests’ convenience. Self-ordering devices on the table can provide a hassle-free and contactless way of ordering, while also allowing guests to make it as quick or slow as they want.   Overall, the key to reading your customers is to understand what draws them in. To collect such data, restaurants need suitable technology that unifies all your key data (loyalty, sales, interactions) into a unified view. With this unified data you can see both the individual preferences and the big picture.   Empower Your Employees   In the restaurant industry, the employee turnover rate is notoriously high. According to some research, it can reach up to 75%. Many factors are causing it: such as a stressful environment, working in silos while having more customers in, fewer growth opportunities, etc. Technology can help tremendously to cope with situations like these. For example, by empowering your employees with a mobile POS (Point of Sale) device, the servers can help their customers more conveniently and make the work environment enticing overall. For instance, they can provide readily available information on whether the catch of the day is still available, or a particular chicken dish is gluten-free.   When you have all the information a click away, customer service becomes smoother and less stressful. Apart from this, when tech-savvy workers start joining the industry and arm themselves with the technology, it can take you ahead of the competition in one jump.   Optimize Artificial Intelligence  You can optimize Artificial Intelligence to improve efficiency and prevent waste. For instance, if there are new tariffs or droughts, and there is a specific ingredient that is hard to find, you can use AI and find more affordable ingredients or substitutes of the same. It displays all the options available to you and picks the best option.   No matter what your goal is, AI takes the responsibility to simplify the decision-making process by providing a full-fledged report containing every essential detail on the topic of your choice. However, to run through BI and analytics services, restaurants need to install a software solution that integrates data from different platforms and turns it into a unified actionable report.   Trident Information Systems offers a set of every tool you need to run your business and stay ahead of the competition. We are the Gold Microsoft and LS Retail Partners and have served multiple businesses so far. Armed with 150+ technical resources, we provide services in India and Beyond. For further information, contact us.  

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The Importance of Omni Channel Management in Restaurant and Foodservice.

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Ensure a seamless journey to your customers and let them place orders from the channel of their choice. Integrate every channel and manage them centrally with an ERP for Hospitality, such as LS Retail: one of the best Hospitality ERP Software. Omnichannel was once believed to be used by only retailers focusing on consistent customer experience throughout various channels: Brick and mortar, direct and wholesale. However, many people overlook its importance in the restaurant industry since it operates quite differently than retail. Nevertheless, restaurants and other foodservice providers operate on different channels and can tremendously benefit from it.   Why an Omni Channel Restaurant Strategy?  The Restaurant industry is transforming, and so are their needs, a good Restaurant Management Software can help keeping-up with the transformation. Today’s consumers want to order their fast food from anywhere and at any time. It is imperative, and not optional that the customer experience is seamless and connected. Those consumer needs are driving the omnichannel trend. For restaurants, that means providing their customers with multiple ways to order, pay, and receive their meals.  Restaurant operators are now recognizing its importance in their industry. They are acknowledging the importance of being visible to new customers while embracing multiple channels and hence adopt a wise multi-channel management system i.e., Omni Channel. This is the same reason an eCommerce retailer decides to have a concrete shop to reach more customers. Be it via enhanced delivery options, a non-traditional and pop-up unit, food trucks, or any other medium, restaurants are reaching more customers through different channels.   How does Omni Channel Management Help the Restaurant and Foodservice Business?  Customers demand more convenience as soon as they get in touch with your restaurant. It is up to you to offer a continuous brand image and customer experience both online and offline for pick-ups, dine-in, takeout throughout devices. With such efforts, the customer feels looked after and gets a consistent experience. Given below are the few benefits of proper Omni-channel management for your restaurant business:  Central Control for Multiple Locations  With LS Retail Hospitality’s Omni Channel Management, control all your food channels centrally from the head office. Set up menu items, recipes, meal deals, and modifiers. The system replicates data and transmits it throughout the Restaurants, automatically allowing you to manage POS (point of sale) terminals and staff from headquarters. Being one of the Best Software for Restaurant, it offers multiple tools within the same platform which many of the other Restaurant Management Software fail to offer.   A Greater Reach   The more channels your restaurant has, the bigger the audience you can reach. Consider how many additional consumers you could reach if you started offering delivery, takeout, or a drive through.   In the delivery space, you can choose to collaborate with a third-party service provider, already having a large customer base such as Uber Eats, Takeaway.com, Deliveroo, etc. Restaurant Management Software such as LS Retail itself can manage your delivery and online ordering operation more efficiently.  Free Flow of Information   Integrate omnichannel the correct way among all the tech platforms you have: POS or food delivery apps. As soon as you are onboard new customers on your POS, you can simply collect their data and optimize it to generate loyalty programs.   As you integrate more channels you start collecting new data from new sources. If used correctly, you can understand your customers’ behavior and identify new methods to serve them better.   Improving data flow also enhances your efficiency from the front office to the back office. When you have efficient technology and clean data, you might as well take care of your staff better. Hence, encouraging them to become more efficient.   Improved Customer Experience   Providing a consistent Brand Image and streamlining customer experience is what Omnichannel experience is all about. The main objective of this approach is to create a seamless customer experience throughout all the channels and touchpoints, treating them the same irrespective of the location they placed an order. This fosters brand loyalty and repeated business.   Aligning all your channels not only streamlines the user experience but is also an asset to customer service and support. Your support team can extract your customer’s records on interactions, issues, and orders in real-time. Hence, turning the buyer’s journey a lot easier and satisfactory.   CRM Data Optimization   You can use CRM to gather direct feedback from your customers. Similarly, you may respond swiftly to all reviews and build a personal connection with them. The best way to get repeat business is to nurture your customers. You can optimize omnichannel strategies such as email and SMS campaigns to maintain and strengthen customer relationships.   Through the right targeting and segmentation, you can access the right set of customers. Adding personalized messages such as greeting cards on their birthday, offering exclusive rewards for being a valued customer, or offering their preferred dish as an incentive. Use automated workflows to ensure you deliver these campaigns at a precise time.   Greater Flexibility   Omnichannel management helps maintain and keep track of everything throughout multiple platforms. A customer should be able to order food from any chain available near him as well as return it if not satisfied. These flexible options boost customer satisfaction and sales.   Studies show a customer is most likely to purchase from a business if their omnichannel works seamlessly and empowers them to make flexible choices.   With LS Retail – the Best ERP for Restaurant, you can simplify your omnichannel management and provide better flexibility to your customers.   Why Trident?  After winning multiple awards, Trident Information Systems has been recognized as a Gold Microsoft Dynamics 365 and LS retail partner since 2004 and services many restaurants and foodservice businesses so far. With our ERP for Hospitality services, 150+ resources, and technical tools, many successful restaurants have been our clients. For further queries contact us.  

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How To Boost Revenue and Goodwill with Cloud-Based Restaurant Management Software?

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An ideal restaurant experiences a good customer in-flow, filled tables, orders rushing in, and so on. Restaurant businesses face a neck to neck-to-neck competition, and usually, the ones with the latest Restaurant Management Software thrive on it. It is rewarding to see happy customers’ faces, and genuine appreciation becomes a great motivation to level up. This generally happens during regular days. However, as soon as weekdays hit, the business catches at a slower pace. Restaurants need to use their technology optimally and smartly to avoid slow-paced business, boost profit and brand name.   We will share some strategies to optimize your Cloud-based ERP For Restaurant Industry to increase your business revenue and goodwill, through this blog’s medium.  Strategies to Grow Revenue and Goodwill Hand in Hand with Restaurant Management Technology  Adopting suitable Restaurant Management Software can be a game-changer. Having smart technology compiled with suitable strategies will not only help you cut costs and boost profit but contribute to your brand growth also.  Utilize Smart POS Systems Old fashioned POS systems running on their internal system can no longer benefit your business. Since cloud-based restaurant POS systems are replacing the old ones, they can easily help in boosting sales with quick data access on everything from the menu to inventory. Therefore, you always have your profitability insights.  Launch Meal Deals and Discounts    Loyalty programs are a great way to boost sales and goodwill. Your cloud-based Restaurant Management Software uses the current market data to strategize deals, offers, discounts, meal plans, and so on. It is an ideal measure to track customer behavior and how they respond to your services.   Use Automation to Provide High-Quality Services   Use your restaurant management software will help you create KOTs, prepare bills and serve orders. Automating these tasks will free up your staff to attend to customers. Having everything automated also minimizes the scope of errors. Ideal software will also provide every day, weekly and monthly data on the most preferred dishes so you can plan out your inventory accordingly.   Formulate Targeted Campaigns   Make sure the ERP for Hospitality Industry you use provides real-time data and helps you strategize formulated targeted campaigns during the slow business. You can launch incentive programs and promotional campaigns for your restaurant to boost sales. One such example is ‘No-Cook Wednesdays’ by Pizza Hut.  Look For the Need for Remodeling   Your business must evolve according to the dynamics of the restaurant industry. Studies have shown that remodeling your business can boost sales by 10-30%. Check if your restaurant needs technological or non-technological remodeling. It is suggested to execute this operation during slow business days since it won’t impact your customer business as such.   Choose an Integrated Cloud service   Selecting a Unified Commerce solution that provides all the necessities under the same platform as Microsoft Azure Cloud. It is one of the Best ERP for Restaurant Management for restaurants. It provides analytics, database, computing, networking, and mobile integration under the same platform. This not only saves time but also eliminates unnecessary expenses and complications. Therefore, you end up increasing your profit margin and make better decisions to level up your brand name.   Conclusion  A good Restaurant Management Software is a must-have to survive the neck-to-neck competition in the restaurant industry. We suggest picking up the latest cloud-based ERP software such as LS Central, it is a unified restaurant solution that provides all the necessities under the same platform. Trident Information system is a Gold Partner of Microsoft and has served various restaurants and food chains such as Biryani Blues, Haldirams, Bikanerwala, Chocola, and so on. Contact us for further inquiries or a demo.  

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