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Have an Online Retail Business? LS Central can Support You.

Retail ERP Software / Trident Information Systems

Online retail stores were already booming, and then COVID happened. It was disturbing for everyone, but online retailers saw it as an opportunity. According to Finara, Online shopping speeded increasing shoppers by 9.4% estimating more than 3.4 billion shoppers. This number is expected to grow up to 4.9 billion in 2025. With a sudden boom of customers, many online retailers did not have sufficient resources to cater to them. However, only those with ERP Software for eCommerce could manage them properly. With great opportunities come big challenges; customers have become more impatient than ever and expect exceptional services. They are now quicker to abandon a brand fueled by a single unpleasant experience. According to ZK Research, subjects have admitted to shifting their loyalty towards a brand over a bad experience. To compete in this ever-evolving world, you need great customer service, the right technology, and the required resources to thrive in the market. With LS Central ERP Software for eCommerce, you can get all the tools and functionalities you need to balance your business operations and customers at the same time. LS Central is a unified ERP and CRM. Being an extension to Microsoft Business Central, it is hosted by and on Microsoft Azure. Hence, you get all the world-class benefits that Microsoft offers. This is How LS Central ERP Software for eCommerce Supports Your Online Retail Business Provides a Single Vision of Truth As a comprehensive Retail ERP Software, LS Central takes care of every aspect of your online business, including bookings, offers and promotions, sales, inventory, and ERP. Retail Point of Sale Systems provides consolidated data from all these crucial areas in one location. The system handles everything automatically; you don’t need to click anywhere to transfer data from the eCommerce side to the ERP or import any files. Meets Specific Industry Requirements LS Central Store Management Software meets your demands whether you offer jewelry, garden plants, pet supplies, or fine chocolates. This ERP Software for eCommerce is specifically designed to meet the demands and difficulties faced by the many sub-sectors of retail and eCommerce like fashion, electronics, groceries, pharmacy, and any combination of these. You may take advantage of industry best practices and more effectively compete in a difficult market thanks to this embedded domain experience. Meets Customer Expectations Delivering a consistent experience over all of your digital platforms is possible with LS Central Retail Software Solution. Customers may purchase things to be delivered (or picked up in-store if you also operate, or plan to operate, retail locations), view tailored suggestions, exclusive offers, and promotions based on their unique buying histories, and check real-time stock availability on your eCommerce website. Additionally, because everything is interconnected, the data displayed on your website is always accurate and consistent across all touchpoints (such as your stores or other apps). Therefore, you won’t risk upsetting clients by offering them a product that is already sold out. Helps Making More Data-Driven Decisions Many clients that switched to LS Central ERP Software for eCommerce previously operated their businesses using a variety of smaller, independent software solutions. This compartmentalized architecture caused blind spots and eventually led to bad business decisions. To circumvent this and obtain a comprehensive understanding of the customer experience, you must develop a single data set that includes all information from the contact center, sales data, website data, marketing data, etc. that interacts with the consumer. Helps Cost Cutting and Maximizing Revenue You can save the administrative and training expenses associated with employing various software solutions when all the data you want about your online business is in one location. Additionally, ERP Software for eCommerce provides you with a clear, real-time picture of your inventory demand, assisting you in reducing surplus stock and the associated expenses. Not only that but real-time, enterprise-wide access to your sales and customers also enables you to improve your pricing strategy to increase your share of the customer’s disposable income. LS Central is one of the most renowned ERP Software for eCommerce in the world and supports various enterprises. If you are looking forward to implementing it, you must choose a reliable partner. Trident Information Systems is a Microsoft Dynamics 365 Gold Implementation Partner and LS Central Diamond Implementation Partner. After spending more than two decades in the service field we have acquired a solid track of accomplishments, 170+ technical resources, and various awards addressing the milestones we achieved. For further information or a demonstration, Contact Us.

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Key Benefits of Upgrading AX to Dynamics 365

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AX to D365 Upgrade may appear daunting but it is simple and more beneficial. Some businesses might avoid the idea of their D365 Migration due to the belief of exploiting their current system to its maximum potential. However, this can do more harm than good. The major reason an Upgrade AX to D365 Finance and Operations is mandatory is because of its about-to-get terminated support system. Mainstream support for D365 AX 2012 R13 ceased to exist on October 12, 2021. After which, the only security hotfixes will exist till January 10, 2023. Apart from support, An Upgrade AX to D365 fosters multiple benefits. Dynamics 365 Finance and Operations does have similar benefits, but it outrages AX benefits. Dynamics 354 AX possesses certain drawbacks: Microsoft Dynamics AX is not a suitable option for small-sized businesses but medium to large sized ones. Even Though Dynamics AX Implementation may appear customizable for certain industries, the dependency on partners and ISV can add to more deployment time and ownership costs. If partners host the software, it can lead to an increased cost as it is a Software as a Service (SaaS), and Cloud ERP (Enterprise Resource Planning) options are limited. Benefits of AX to D365 Upgrade Microsoft Dynamics 365 is the only cloud-based solution that provides CRM and ERP on the same platform. It integrates different abilities into one application to coordinate and work efficiently like financials, operations, marketing, customer service, field service, project service automation, and sales. Having these tools integrated with existing tools like word, outlook, excel, etc. can help you make better decisions. In addition, these functions get timely upgraded while allowing you access to the latest version. There are numerous benefits of Microsoft Dynamics 365 F&O. Complete Functionalities Dynamics 365 delivers everything on the same platform. D365 Migration helps you save time and money on your staff training. You can easily integrate your CRM, BI, ERP, and IoT all in the Dynamics 365 range and abolish any third-party service dependency. Microsoft keeps adding new features every year and ensures you have the latest technology working for you. Cost-Effective AX to D365 Upgrade diminishes the costs as it is cloud-based software, requiring no on-premises servers and hence reducing dependency on your workforce for its maintenance. Microsoft helps clear out the redundant resources and puts more focus on the value-adding projects. It has a robust disaster management system and maintains back-ups. All these factors help reduce costs and make this solution one of the most cost-effective options. Automatic Updates Microsoft ensures frequent minor upgrades, and major upgrades twice a year. The minor upgrades happen constantly without disturbing the ecosystem of your business. When it comes to major upgrades, you are notified two days prior. The service provider itself will take care of your upgrades and maintenance. Therefore, leave your IT staff enough time to work on more important activities. More Flexibility and Scalability Being cloud-based software, it is more flexible towards changes and scales with your business. You can make customizations according to your business requirements. It is even suitable for SMBs (Small and Medium Businesses). Dynamics 365 allows you to calculate your usage whenever necessary. One of the best things about this software is that you do not have to plan for an extra server space, different software versions are available for you like Local Business data (on-premises), Cloud and Edge (hybrid), and Cloud (Public cloud). Therefore, after AX to D365 Upgrade, you will be open to more options. Built-in Power BI Microsoft comes with a built-in Power BI which works as a catalyst for effective decision making. Power BI collects business data from diverse sources, integrates it, and turns it into insightful reports. Those reports are in-depth and identify KPI performances. Power BI is a great tool for building great customer relationships. It extracts customer data from different touchpoints and provides insightful customer reports which can later be used for creating strategies. Many businesses have already embraced AX to D365 Upgrade while others are just considering it. We Upgrade AX to D365 Supply Chain and Finance Management as soon as possible because only security hotfixes are available till 2023. Support for Supply Chain and Finance Management is available and is better. Trident Information Systems is one of the Gold D365 F&O Partners that provide 24/7 Support for D365 F&O. Contact us for further information.

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Factors Leading to Food Quality Compromises While Manufacturing

Microsoft Dynamics 365 / Trident

You need to work faster and more carefully while complying with the quality standards during manufacturing food products. Food manufacturing needs more attention than any other industry. Since people consume the products directly, manufacturers need to take extra care of hygiene. Many factors could lead to food quality compromises. A unified software such as Microsoft Dynamics 365 for Food and Beverages can provide great assistance. It helps manage all your vendors and ensures the freshness of raw material. It also ensures hygiene-standard compliance while balancing production with demands. Factors affecting the food quality might include: Personnel hygiene Foreign particle invasion Lack of fresh raw material availability Disbalance in production and demand Equipment used Poor refrigeration Poor Food Hygiene Many factors could contribute to poor food quality. Purchasing inferior quality or stale food negatively influences the ultimate product. Apart from this, storing in inappropriate conditions, cooking more than what is needed, and letting it sit in unfavorable environments can cause further quality problems. Manufacturers should mind storing raw and cooked food together as well. If the food is contaminated at any point: from production to consumption, the quality is compromised, of course, depending on the conditions, PH levels, and humidity level of the place they are kept at. Therefore, proper warehouse management is necessary. Dynamics 365 for food manufacturing delivers a suite for excellent warehouse management, so the manufacturers can appropriately classify assorted products while discarding expired material. Foreign Particle Invasion There are chances that the food might get some foreign particles involved such as small animals, dust particles, stones, insects, etc. such contamination needs thorough checking. Human eyes might sometimes fail to see them. Hence, automatic defect detection is required. There are several cases in the world where people sue a company for delivering products with such contaminations. Such particles can do severe damage to the food quality, human health, and your organization’s reputation. Trident Information Systems offers one such service called Intelligent Machine Vision System, which can detect FMCG product’s defects, foreign particles, the right spectrum of color while ensuring excellent quality of material crossing through the conveyor belt. Inability to Balance Demand and Production Sometimes, the manufacturers face a demand rise by surprise, whereas, and sometimes, it is the opposite. When demand rises, all of a sudden, a manufacturer might compromise on the raw material quality to produce more in a brief time. However, when the scenario is opposite, manufacturers might produce more than the demand, and a lot of it goes to waste. Since FMCG products are perishable, they need to be consumed immediately. If not consumed for long, they become unusable. Demand forecasting is an essential part of commencing manufacturing. Lack of accurate demand prediction can lead to situations where the manufacturer compromises with the food quality. Microsoft Dynamics excels in demand forecasting. Accompanied by its BI technology, manufacturers can easily forecast demands to avoid wastage and keep up with the quality standards. Personal Hygiene of Food Handlers Hygiene is the top priority when the world is struck by Covid-19. Especially in FMCG production, where human hygiene can greatly impact the end product. The food-handling personnel should assume proper hygiene and should not have any disease. They should also undergo regular medical checkups and get their temperatures checked before entering the factory. Their hands should be sanitized and must ensure appropriate food handling behavior. They should always have their caps, masks, aprons, and gloves on while treating food. The equipment they use must be sanitized after every interval. An automatic Vision Quality Analysis can be effective, like Trident’s Intelligent Vision System detects if every person wears the PPE they are assigned. It also detects cross contaminations and other detects. Poor Refrigeration The temperature plays a huge role in FMCG manufacturing. The products, whether raw or end, need appropriate refrigeration to last long. Poor refrigeration can give shelter to several bacteria and viruses leading to food poisoning. Therefore, it is essential to manage temperature for storage, preservation, transportation, and distribution of frozen, chilled, or food-grade materials. If not done properly, it can end up ruining your whole production, inviting several harmful bacteria, fungus, viruses, and so on. While manufacturing, the producer needs to take care of the hygiene of his staff and food while preventing any foreign particle invasion. It is necessary to balance production and demand. Otherwise, it can lead to excess or insufficient food produced, compromising the quality in both cases. Personal hygiene of the food handler and appropriate refrigeration are also extremely important for maintaining food quality. Microsoft Dynamics 365 for Food and Beverages, offers everything a manufacturer needs to keep up with the food quality. Trident Information Systems is a Gold Microsoft Dynamics 365 Partner, who additionally delivers Intelligent Machine Vision System for manufacturing defect detection and PPE detection. For further information, contact us.

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7 Mistakes Retailers Make While Choosing Retail Management Software

Retail ERP Software / Trident Information Systems

One of the most unmined tasks in the retail industry is picking a suitable retail management software for the business. An organization has various financial and non-financial aspects and needs. Therefore, it becomes even more essential to carefully pull the right ERP Software for Retail Industry. It is shocking how retailers do not realize how badly this one poor decision will impact their business for the next five to six years. Carelessness, in the beginning of a project, can lead to some unwanted results. Therefore, they are suggested to adopt the latest retail management to evolve their business operations. This blog will elaborate on the top 7 mistakes retailers make while choosing a retail management solution followed by the appropriate solutions. Top 7 Mistakes Retailers Make While Choosing a Retail Management Software #1 Considering All the Retail Management Software Same This is the most common mistake that retailers make while purchasing a retail management software, they make a preconception that just because the product is developed by one of the leading brands, it is bound to have all the needed features inbuilt. It is a must to carry out thorough research to pick the most suitable ERP Software for Retail Industry. #2 Controlling Vendors Tightly to Get Solutions for Cheap While choosing an Retail management ERP, might put vendors against one another, and also, vendors against the buyers. There is an orthodox belief that hiding the treasured business information will help the decision-maker reduce costs and minimize project risks. However, the reality is entirely different as it can lead to unwanted outcomes and financial losses. #3 Not Having Enough Time to Participate in the Selection Process An experienced retail management service provider would be your operational and strategic member for their time to gather information on your business requirements to customize the appropriate solution and pricing. However, not cooperating enough can seriously impact your overall business outcome. #4 Falling into the Demo Trap Over the past two decades, the organizations have developed the idea of choosing a software solution like Best retail management software based on the demo that has been presented to them. However, completely relying on the self-serving and orchestrated demonstrations traps them into the demo scam and becomes a heavily expensive mistake. #5 Relying on Insufficient References Once the decision-makers are satisfied with the solution, they must get in touch with at least three industry references and ask for their experience with the same. Failing to do so can impact your business outcome for the next five to six years. #6 Considering the cheapest option as the Best One Whether it is an ERP System for Online Retailer or an offline one, you still need to pick the most suitable option based on process automation, capacity, critical organizational productivity, effectiveness, and success. It is important to calculate prices in terms of received value followed by the solution provider’s experience, knowledge, resources, and professionalism. Cheaper options sure look appealing however, they can cost you a fortune in the longer run. #7 Relying on Your IT Department to Execute the Selection Process This is one of the most common mistakes while picking an ERP Software for Retail Industry i.e., relying entirely on your IT sector to execute the selection process alone. Though this business solution processes on computers, you should not leave everything up to the IT sector alone as it is not just about technology. IT can only identify your business requirements according to their limited knowledge about the organizational business operations. How To Avoid Mistakes and Pick the Appropriate Solution Effectively? Identify Your Business Needs Start from within the organization, identify your goals, strategies, requirements, imperatives, and so on. List down the challenges that are being a hurdle between you and your objectives. You need to have your business insights or else it can become a very expensive mistake. Provide Your Vendor with All the Requirements It is important to stay open and share necessary information with your vendor to avoid unnecessary risks. The ERP Software for Retail Industry solution providers customize solutions as per your business requirements therefore, hiding essential information to cut costs can become malware in the long run. Avoid Unnecessary Project Risks and Be Clear Notice your buying process to exhibit availability and transparency. Do not adopt a dynamic that would rather cause confusion than collaboration. Be clear while defining the organizational benefits you are looking for from the project with the service provider. Also ask your service provider about the business benefit, project upgrades, and cost deductions methods that your business might have missed. Take Enough Industrial References It is a great measure to identify if the project is worth paying or not. Take at least three industrial references. Identify what issues they had to face with the vendor, their reasons and how that is relevant to you. Compare your needs with them and identify the risk of joining with the project. Choosing a Unified Software Solution It is advisable to pick a retail management service that offers a unified commerce solution. One such provider is Trident Information System, a Microsoft Dynamics premium partner, which offers a unified software solution within the same platform. Therefore, you can bid farewell to multiple software integration complications and embrace store operations, Point of Sale (POS), inventory, supply chain management, eCommerce, and customer loyalty programs under the same platform. And the best part is, you do not need an upgrade ever again! LS Retail is automatically on its latest version. LS Retail is the leading ERP Software for retail industry covering business needs all across the globe. If you are looking for the best retail management software India, you can contact trident. We offer a unified commerce solution to cover all your business needs within the same platform and power thousands of stores throughout the world.

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Learn how an electronics manufacturer unifies data and gains agility using Dynamics 365 Supply Chain Management

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Bel Fuse designs, manufactures, and markets electronic circuits products at 24 manufacturing locations across North America, Europe, and Asia. The company’s existing enterprise resource planning solution was highly customized and expensive to maintain, so it decided to deploy Microsoft Dynamics 365 Finance and Dynamics 365 Supply Chain Management. Bel Fuse unified data and can now more easily manage its supply chain operations and finance processes, gaining more agility to respond quickly to changes in the market or its suppliers. With Dynamics 365, we save nearly USD2 million per year in IT service and support fees compared to our previous, highly customized solution. Mark Hodkinson: Vice President of Finance for the Bel Power Solutions Group Bel Fuse Essential step in the supply chain A typical consumer might interact with Bel Fuse products and not even know it. The manufacturer makes the components that power, protect, and connect electronic circuits in products we use every day. Bel Fuse is usually in the middle of the supply chain, relying on smaller parts from its suppliers before passing components on to the manufacturers that create finished products. Founded in 1949, the company has grown significantly in the last 20 years through acquisitions. It has seven business groups, including Bel Power Solutions, which it acquired in 2014. Bel Power Solutions makes the power conversion products for server and storage networks at large server farms and in industrial products like the power sources in hybrid electric vehicles and trains. To manage its enterprise resource planning (ERP) processes, Bel Power Solutions used a legacy version of Oracle that was highly customized and difficult to update. The version was outdated and the month-to-month costs and support for the solution were expensive. With different business units using different ERP systems, Bel Fuse wanted to find an affordable solution to unify the company’s finance and operations processes, starting with Bel Power Solutions. Bel Fuse also needed a solution that would support its material requirements planning (MRP) process, a production planning, scheduling, and inventory control system to manage its manufacturing processes. “Our MRP processing goes in both directions—we require a full dataset and forecasting of what’s coming to us and what’s going out,” says Scott Hasterlik, Director Global IT at Bel Fuse. “We have power assets with 500 components and 65,000 SKUs, so we needed a robust solution to share nonstandard information quickly.” An integrated solution for finance and operations After careful evaluation, Bel Fuse found that Microsoft Dynamics 365 had the right capabilities at the right price for the company’s needs. With Dynamics 365, Bel Fuse had a single system for the first time, the ability to report globally, and a solution that was intuitive to use and easy to add users. Bel Fuse uses Dynamics 365 Finance to automate its financial operations, monitor performance in real time, predict future outcomes, and make data-driven decisions. For operations, the company deployed Dynamics 365 Supply Chain Management, which includes an MRP function and AI to improve visibility across its global supply chain and to improve manufacturing productivity. To aid the quick, seamless deployment process, Bel Fuse worked with Flintfox, a Gold competency member of the Microsoft Partner Network. “Flintfox jumped in, understood what we wanted to accomplish, and helped us move forward on budget,” says Hasterlik. “Flintfox has been a fantastic partner and is still our partner of record.” A wide range of Bel Power Solutions employees now rely on the Finance and Supply Chain Management business applications. Users include staff in customer service, quality assurance, demand and product returns, manufacturing and supply chain ordering, accounts payable, accounts receivable, and engineering. “From decision makers to factory floor managers, everyone is working in Dynamics 365, staying connected and accessing valuable data,” says Stefan Naude, General Manager, Slovakia, at Bel Fuse. Reduced costs, disparate systems eliminated Bel Fuse accomplished its central goal—to reduce the high costs of its previous ERP system while bringing data together in one solution. The company built the capacity it needed without a lot of customizations, helping ensure that the solution would stay flexible in the future. “With Dynamics 365, we save nearly USD2 million per year in IT service and support fees compared to our previous, highly customized solution,” says Mark Hodkinson, Vice President of Finance for the Bel Power Solutions Group at Bel Fuse. Bel Fuse also reduced costs because it now has the tools to fulfill more of its own finance needs internally. For example, a Bel Fuse engineering and distribution site in Italy previously paid an outside firm to do its accounting. “It was easy to move the Italy site into Dynamics 365 and transfer all that work internally to our team in Slovakia,” says Hodkinson. “Now our own team manages the facility’s day-to-day finances even though they aren’t located in Italy. With a common system, we have better access to our own internal talent.” Increased visibility and agility With Dynamics 365, Bel Fuse gained a more global view of financial data and can perform more accurate forecasting. “I always view orders and revenue from a global perspective because the locations are all connected and have so many intercompany transactions,” says Hodkinson. “I rely on Dynamics 365 to help me make sense of complex financial histories to stay on top of complicated billing and payment processes at multiple sites.” With ERP data now centralized and easy to access in the cloud, Bel Fuse can respond with more agility to complex, changing circumstances. When employees in Italy, China, and other countries needed to work from home during the COVID-19 crisis, the company was able to effectively run remote finance and supply chain operations. “We kept all our finance functions moving forward even though we don’t have anyone physically in the office,” says Hodkinson. “We were impressed that our team was able to get everything done while working from home for the first time, and I think that speaks to how intuitive Dynamics 365 Finance was for our team.” As a mid-chain supplier, Bel Fuse is committed to continuing its operations on

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Why Business Central – Migrating to Dynamics 365 Business Central

Business Central Implementation / Trident Information Systems

The launch of BC has posed this question to all the users of Navision as ERP what is the future? Should they upgrade or stay on the current version? Upgrading brings up thoughts of cost, pain, business disruption, and maybe even limited reward for all the effort. But it’s still something that one will have to evaluate as currently NAV solution might be still meeting the needs now, however eventually support for the version will end, there will be more challenges around integrating with other applications and systems as they advance, and one can fall behind the competition because they’re taking advantage of the latest technology has to offer. Stability, Performance and Security Data security is top-of-mind for most IT professionals. The Microsoft Cloud is synonymous with security and stability. With over 3,500 cyber-security professionals on staff, Microsoft is an industry leader when it comes to protecting, detecting, and responding to cyber threats. With so many IT experts in your corner, your IT staff can become more productive without having to worry about managing servers and ever-changing security regulations. Cost Effective Essentially, moving to the cloud is a financial shift that reallocates ERP spend from infrastructure, costly servers, and upgrades to licensing fees. In fact, transitioning from Dynamics NAV to Dynamics 365 is the final ‘upgrade’ you’ll ever have to pay for. Once you have implemented Dynamics 365, updates happen frequently, and at no cost, ensuring you’re always on the most recent version. Integrated Modern Platform Dynamics 365 Business Central features an intuitive look and feel that will help reduce training and ramp-up time for users because it’s easy to use and similar to other Microsoft solutions. Additionally, Business Central can be accessed anywhere, at any time – giving users the flexibility to work no matter where they are. The deep integration with the Business Central Cloud solution and O365 is the best starting point on your journey to consider the move from NAV to Business Central Cloud creating best work from Home Solution. Digital Transformation With Dynamics 365, businesses can easily embrace the benefits of Machine Learning and Artificial Intelligence to become more efficient and reduce manual processes. Machine Learning can help with equipment monitoring, spam filtering, ad targeting, image detection, forecasting, and much more. Microsoft’s Power Platform, made up of Power BI, Flow, and Power Apps, gives you better data that is more accurate and timely to help you make better business decisions.

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Reinvent business productivity with Microsoft Dynamics 365 and Microsoft Office 365

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Microsoft Dynamics 365 Business Central is an all-in-one business management solution that helps businesses manage financials, sales, service and operations easier and faster from day one. This e-book explores how the solution integrates with Office 365 to connect business processes and personal productivity like never before, bringing insight and efficiency to your daily tasks[/vc_column_text][/vc_column][/vc_row]

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How Microsoft Business Central is Powerful & All in One Business Management Solution

Uncategorized / Trident Information Systems

Run your business anywhere with Microsoft Business Central Choose cloud or on-premises. Business Central runs where you need it, offering the same user experience no matter how you deploy. Take your business on the go.  The mobile version supports both cloud and on-premises users with a consistent experience across Windows, Android, and iOS devices. Remove language barriers. Business Central supports 25 languages to help increase your productivity. Store and transmit data across your systems. Help protect your data from unauthorized access with automatic Microsoft datacenter encryption Read more about Business Central Capabilities Manage your financials Make informed decisions using connected data from reports, charts, and Microsoft Power BI dashboards across finance and accounting, sales, purchasing, and inventory. The late payment prediction extension helps you reduce receivables. View charts and reports in real time through built-in reports, Excel, or Power BI. Use unlimited dimensions for your data to identify patterns and trends. Accelerate financial closing and reporting by using the integrated accounts receivable and payable capabilities. Streamline the process with approval workflows and Microsoft Power Automate integration. Track financial performance with custom general ledger (G/L) and account schedules reporting. Evaluate cost, revenue, or profit reporting in the cost accounting module. Learn more about financial management capabilities Optimize your supply chain Predict the best time to replenish stock using built-in intelligence. Use sales forecasts and expected stock-outs to automatically create purchase orders. Get a holistic view of your inventory, and use the same costing method or different methods for your inventory items. Freely move items between locations, and control the quantity on hand using cycling counting. Engage with your suppliers proactively and cost-effectively. Register potential suppliers, send inquiries, and convert the best offers to orders. Configure required approvers to help ensure compliance with internal and external policies. Use system-generated suggestions to replenish inventory based on actual and forecast demand and availability. Learn more about supply chain management capabilities Accelerate your sales process Prioritize leads based on revenue potential. Keep track of customer interactions and get guidance on the best upsell, cross-sell, and renewal opportunities throughout your sales cycle. Optimize revenue and address customers’ needs, with flexible pricing and discount structures for individual customers and customer groups. Keep an overview of agreements with sales order and blanket sales order processes. Quickly give customers details about prices, discounts, delivery dates, product availability, and fulfillment status. Address customer returns with sales return order management, including credit notes, repairs, or replacements. Learn more about sales management capabilities Deliver projects on time and under budget Create, manage, and track customer projects using timesheets and advanced job costing and reporting capabilities. Develop and modify budgets to ensure project profitability. Manage resource levels by planning capacity and sales. Track customer invoicing against planned or actual costs on orders and quotes. Make effective decisions using real-time insights on project status, profitability, and resource-usage metrics. Learn more about project management capabilities Run your warehouse efficiently Optimize your storage facilities by setting up bins and zones in Business Central to reflect the layout of your warehouse and its racks and shelves. Streamline receiving and storage by using a template to determine the best placement of items based on type, size, and bin capacity. Get recommendations on where to move items to optimize the space and the picking process. Speed up shipments and reduce friction caused by cross-docking. Use real-time data on every item’s zone, bin, and quantity to better fulfill your customers’ orders. [/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row]

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Case Study on Microsoft Dynamic 365 from Leading Automotive Industry

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Toyota Industries Corporation improves service operations to maximize uptime for their customers Toyota Industries Corporation (“Toyota Industries”) is Toyota group’s head company, with 90-plus years of history, and offers products that account for the world’s largest shares of the following three fields: forklifts, compressors for auto air conditioners, and air-jet looms. Toyota L&F Company, which develops, manufactures, sells, and after-sales services forklifts, plans to improve the quality of their after-sales services by leveraging telematics and IoT for visualizing service operations. The company promotes the project and the introduction of Global Mobile Service Solutions (GMSS), together with Microsoft Enterprise Services. GMSS uses Microsoft Dynamics 365 for Field Service, and with telematics linked to Microsoft Azure to improve preventive maintenance and move further towards predicting failures. We strive to provide uniform, quality after-sales services in a global partnership with Microsoft. Going forward, I want to create a mechanism to collect forklift data by using IoT and telematics to prevent failures. Mr. Michio Yonezawa: General Manager, Services Department Toyota Industries Corporation Maximize Uptime by Leveraging Forklift Data Toyota Industries aims for further growth in the business of industrial vehicles that have grown into a business that accounts for 60% of the company’s. Mr. Michio Yonezawa, General Manager, Service Department, spoke of the significance of maximizing forklift utilization by offering after-sales services that meet the business needs of their forklift customers. “The mission of the Service Department is to improve our after-sales services and establish strong relationships with our customers, so that we can receive additional orders from them. We think that offering satisfying after-sales service ultimately contributes increase sales.” The company wanted to offer high quality services globally, and decided to introduce Dynamics 365 for Field Service as the primary tool for managing the after-sales service skills and operations for those distributors offering services to forklift customers all over the world. They wanted to improve their operational management accuracy, shift to a paperless process, reduce man-hours, and increase efficiency. They would do this by visualizing business KPIs in digital form, and laying out a framework to help boost their strengths and compensate for any weaknesses in various regions. Mr. Yonezawa explained the reasons for selecting Microsoft Enterprise Services as their partner in achieving their objectives, as follows. “Microsoft has many great accomplishments as a global IT company, and, above all, Microsoft Enterprise Services made an achievement to implement our systems to our European sites. In addition, Microsoft Enterprise Services not only understands the latest technologies, but they also develop systems based upon our after-sales service operations, and they provide global assistance. They will help us achieve our goal of global expansion.” Further, Toyota Industries plans to perform maintenance prior to the occurrence of failures, which also necessitates linkage technologies between the Microsoft cloud and IoT. The company uses Azure to collect machine information of their forklifts in operation. Linking information related to after-sales service from GMSS to the machine information in the cloud is expected to assist the Service Department in performing the right maintenance at the right time, preventing forklift failures from occurring at minimal cost. “Sudden failures greatly hinder the customer’s business activities, and generate extra-budgetary expenses. Previously, we conducted regular inspections in accordance with the guidelines based on how long the machines had been operating. By leveraging the machine information collected via telematics, inspections can be carried out in response to the customer’s usage, thereby reducing their burden,” explained Mr. Yonezawa. Visualization of Business Operations, Improvement in Productivity, and a Shift to a Paperless Process with GMSS Toyota Industries chose Microsoft Dynamics 365 for Field Service – which is already in worldwide use, cooperates with the latest technologies including IoT, AI, and machine learning, and enables practical applications – to visualize and improve after-sales service operations for GMSS development. Mr. Senichiro Kondo, who directs the global expansion of GMSS as the General Manager, Overseas Service Operation, Service Department, stated the reasons for selecting a cloud-based system for improving their after-sales service operations. “Since we manage operations in countries except for Europe and North America, the cloud enables us to facilitate management in a unified manner, and lay out a framework that helps provide the same services world-wide. In addition, Toyota could differentiate itself from its competitors by being first to introduce IoT to the service operations. Our competitors have not done this yet. The Microsoft cloud meets our security guidelines and we did not hesitate at all to use the cloud.” India was selected to be the first country for the deployment of GMSS, which occurred in February, 2018. “One reason we chose to deploy GMSS to India first is that we directly manage the distributors with standard service operations and it would allow us to examine their cost-effectiveness in detail. Another reason is that, if it is proven cost-effective in India, where wages are low, we could promote the deployment of GMSS to distributors in other countries,” said Mr. Kondo. In India, approximately 80 field service technicians had been receiving instructions on after-sales service operations in written form or manually. Technicians’ visit plans had been written on white boards, and material preparation before the visits was time-consuming. “The introduction of GMSS based on Microsoft Dynamics 365 for Field Services enabled the dispatchers to prepare and allocate instructions to give to the technicians. A mobile device app scheduled customer visits, periodical inspections and repair work for the technicians. Service reports can now be displayed on a screen, explained to the customer, signed by the customer, and submitted to the technician’s superior in a paperless stream, resulting in a significant improvement in work efficiency,” said Mr. Ryo Makino, a core member in charge of GMSS deployment in India, and Group Manager, Planning Group, Overseas Service Operation, Service Department. Various materials, including service materials, check sheet for maintenances, and visit histories that were used to previously store in separate locations can all be accessed from mobile devices, helping reduce the time taken to prepare them before paying the customer a visit.

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