Trident Information Systems Pvt Ltd

Have You Noticed These Red Flags in Your D365 Implementation Partner?

Microsoft Dynamics Partner / Trident Information Systems

Microsoft Dynamics 365 is an incredible product that can help your business achieve skyrocketing growth. However, your D365 Implementation Partner plays a vital role in the process. A good partner can accelerate your growth. Whereas an unsuitable D365 Partner can even take you down! Nonetheless, if you’re thinking about implementing D365, there are plenty of things to consider. And, in this blog, we’ll discuss some of the most common mistakes made with a wrong implementation partner. Why is it Necessary to Find the Right D35 Implementation Partner? It’s crucial to select the ideal Microsoft Dynamics 365 Partner for your Microsoft Dynamics 365 solution because: Additionally, select someone who can assist with software implementation. Further, picking a Microsoft Dynamics Partner allows you to fully utilize the features of your solution. Red Flags You Should Never Miss! Too Many Certifications but Not Much Industry Experience It’s important to note that certifications are a good thing, but they don’t mean everything. Besides, it’s also important to remember that there is no replacement for actual experience in your industry and related technologies. Therefore, if you’re looking at someone with many certifications (or even just certain ones). Moreover, make sure they have client testimonials and/or recent experience with projects like yours. Furthermore, ensure their list of certifications matches what you require for the role! Poor Track Record You must look at the track record of your potential Microsoft D365 Partners. For instance, are they a good fit for you? What about their previous clients and references? If a Microsoft ERP Partner is new to the field, it’s best to ask them for a list of existing clients who are currently using their services. Further, you should also request information about how many times they’ve worked with each client in the past. Also, check the type of results these projects yielded (e.g., revenue increases). Furthermore, a Microsoft Dynamics ERP Partner should be able to clearly communicate their ideas, requirements, and plans for the D365 implementation. Hence, Lack of Customer Support If a company offers 24/7 Microsoft Support for D365, this is not enough. Positively, you should be able to reach someone on the phone and get an answer within 24 hours. Furthermore, it’s important that you can receive help from your D365 implementation partner in case of any issues after installation. Besides, you need assistance with any issues arising from the implementation process itself (e.g., problems with setup or configuration). Trying To sell Irrelevant Products The wrong partner will be focused on selling you something that you don’t need. Hence, this is a big red flag. What’s more, it indicates that they aren’t focused on the right implementation. Instead, they are trying to sell you something else. For Instance, you may be having problems with your Dynamics 365 implementation because your website is too slow. Thus, if this is the case, don’t hire someone just so they can sell more services and products. Instead, find an expert who can help with this problem. Unable to Understand Your Business Needs A good D365 Implementation Partner has a strong focus on customer service. In fact, Customer service is the difference between being an average company and being a B2B leader. Therefore, it’s about more than fixing problems; it’s about understanding your business needs and being available when you need them. Furthermore, a great D365 Implementation Partner will understand how important it is for them to be part of your team. Thus, they recognize they are more than your IT provider or consultant; they are employees who share values with yours. Summing Up To Conclude, there are a lot of D365 Implementation Partners out there in the market today. Therefore, making it difficult to find the right one for your company and your budget. Hence, if you want to avoid any bad experiences, take some time to research each one carefully. In any case, remember that no one is perfect, and they might not have all the answers. However, consider them if they seem dedicated to working with you, while still making sure they get paid. Lastly, if you are looking for a reliable implementation partner, you may as well contact Trident Information Systems. We are the Top Dynamics 365 Partners Being Gold D365 Implementation Partner and LS Retail Diamond Partner, we have a massive team of dedicated professionals. Our team is looking forward to serving your business and helping you grow. Contact Us for further information.

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How to Select the Right Implementation Partner for ERP/CRM of Your Business?

Microsoft Dynamics Partner / Trident

You must be very careful while looking for an ERP Implementation Partner for your business, as everyone poses as the best. It can become a long and tedious project since there are hundreds of partners out there. Choosing the wrong implementation partner can cause ERP implementation to fail. Look for a partner with extensive knowledge and a stellar reputation in the market. Also, they must have relevant experience with companies of your kind. How to Choose an Implementation Partner? Before choosing an implementation partner, there are a few things you need to take care of. Since this is expected to be a long-lasting business relation, thorough research is necessary. Follow the steps given below before considering a partner. Identify Suitable Software The first step is to identify the software that your business needs and address your industry well. Analyze your business requirements and decide what software would suit you best. Spot your business’s weak points and keep a list ready for the software offering solutions for the same. It is recommended to pick a unified solution such as Microsoft. There are many MS Implementation Partners, but we suggest picking someone with one of the oldest bases such as Trident Information Systems. Define the selection Criteria With system stakeholders, you may want to define the selection criteria. Ask yourself questions like: If geographical proximity is important If you need to customize development abilities What is the support turnaround you are looking for? What are the other capabilities your service provider can offer? What is the financial viability of your service provider? Finally, identify which one of these requirements is a must-have or nice-to-have. Discuss with Your IT Team Sit with your IT head and discuss the best viable option you could have for your business, according to the budget. Your IT team can best elaborate on the issues they face with the current technology and the most appropriate options you could pick from. Make sure your team can create an effective and open communication channel with the service provider as it is most likely to be a long-lasting relationship. Be Open and Receptive While Taking Demos Many employees resent changes; your team might react the same. However, while you take the demo, be open about the process. Even if it seems a bit different than how you operate. It might completely shock you how you can make things even better and easier. Additionally, if it has already been included in the software you may save customization, maintenance, and support costs. Identify Your ERP Project Costs Once you are satisfied with the demo, the next step is to identify your ERP Project costs. There are many stories about how ERP implementation costs go out of hand and set a bill up to threefold of the original costs. Unfortunately, these scenarios happen in real life but don’t have to be. You can ask for a phased approach. You can break down the costs over a longer period and make it easier for your staff as well. Ask How Their Customer Support Looks like Once you go live with an implementation partner, you want to know what their customer support looks like. Their primary role is to help you achieve your goals, if you encounter issues, do they have a help desk for you? Or can they provide additional training for your team if required? Apart from this you would want to give regular reviews of your business needs, right, what about that? Importance Of a Good CRM/ ERP Implementation Partner It is important to have a good implementation partner since ERP/ CRM Implementation Services play a huge role in how your business is going to operate in the next five years. The following are the reasons why you need a good implementation partner for your business. Increases Resources Once you associate with an ERP Implementation Partner your business gets progressively robotized and executes a better synchronization among multiple business divisions. Data can steam smoother throughout the organization. And the best part is it eliminated postponements of data and miscommunication. Creates Better Strategies You can understand your clients better with real-time data and analysis. Understand your clients in-depth and identify their purchasing habits. With this data, you can make better strategies to retain current customers and lure new ones to the business. Saves Time Once you join hands with the technology partner, you tap into the abundant expertise services. It is more time-consuming to switch your in-house experts to a new CRM/ ERP tool. You no longer have to pull your people off their current projects. Instead, it is time to train on your new completely implemented system. Greater ROI When you outsource CRM/ERP implementation you are bound to get a higher ROI, training a partner cut you the time on getting your system up and running your team. Instead, now your team gets enough time to carry out the tasks they are best at in the meantime. This ends up boosting your business productivity and profit. Automatic updates You no longer have to worry about the upgrades, your Implementation partner is now responsible for it. You will never fall back since you will always be on the latest technological version. Optimize the latest ERP and CRM tools to boost business productivity. Why Trident? Being Microsoft ERP Implementation Partner and AX Implementation Partner, we offer strategic business and technology services, such as integration, implementation, migration, support to D365(AX), Business Central (NAV), LS Retail (LS Central), IoT, Mobility & Visual Quality Inspection. Armed with 150+ certified technical resources and experience of over two decades, we have set solid ground services for retail, hospitality, eCommerce, logistics, manufacturing, oil, and energy, duty-free, and education industries. We have won several awards and are recognized as Microsoft and LS retail Gold partners. For further inquiries or a demo contact us.

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How to Choose the Right Dynamics 365 Implementation Partner?

Microsoft Dynamics Partner / Trident

As soon as a business starts searching for an ERP, choosing the right software seems to be the hardest task of all. However, this is never the case with Microsoft Dynamics 365, it is choosing the right Microsoft D365 Partners that can be tricky. Instead, choosing Microsoft Dynamics is the wisest choice you can make. There are still certain upgrades the user might have to make such as NAV to BC Upgrade, and AX to D365 Upgrade as Microsoft completely focuses on the development of those upgrades while leading a business to a more flexible, scalable, and ROI oriented platform. For more than four decades, Microsoft Dynamics has been an Industry pioneer for CRM, ERP, and sales solutions. It has become the top choice of every senior-level executive including CFOs and IT Directors, who choose a trustworthy and suitable system and for a good reason. Microsoft ensures a rich set of features, seamless integration with other applications, and a unified user experience. Despite all this, choosing the right Microsoft D365 Partners can be the hardest as it is critical to the project’s success and substantially impacts the rollouts. Every partner provides a different level of support even though the end game seems to be the same. An ideal implementation partner ensures your project stays on budget, on track and consists of all the key aspects to help you achieve your organizational goals. The right will play a major role in providing your operational excellence while also letting you leverage perks of extensive training, seamless execution, and excellent support. We have prepared a checklist of factors every business should evaluate while choosing an implementation partner. Partner’s Competency Microsoft categorizes its partners according to their competency in the Microsoft Certification Program. They are segmented into three groups – Gold, Silver, and Member. The segmentation is determined by the number and size of deals they have successfully annually implemented by the service providers. When you are choosing a partner make sure you consider its competency. Industry Experience One of the most important factors that play a massive role in the decision-making process is your preferred partner’s industry experience. Make sure the partner has enough experience in your industry because it facilitates rapid implementation. Look for a partner who is enthusiastic enough to evaluate your unique requirements, pain points, and industry as a whole. Ask for a client’s testimonials and references. A partner who has enjoyed a long-term association with satisfied customers is the one you need to look out for. Previous Record and Project Implementation Look for the number of projects a Microsoft Dynamics365 service provider has successfully deployed and examine their competency. Also, ask them to share the relevant information on their figures and statistics demonstrating their success rates. Try to calculate the project scope and scale undertaken by your partner. If your enterprise is established in multiple countries, it can be highly beneficial to have a partner dealing with customers globally, dealing with multiple countries, and global rollouts. Clear and Transparent Communication Open and transparent communication is the key to any successful business. Quick responsiveness and clarity are important aspects to take care of while choosing an implementation partner. Stakeholders need to be honest about their deadlines, expectations, and requirements. Deep Insights into the Ecosystem and Integrations Even though Dynamics365 ensures rich CRM and ERP functionalities, these features are required to be integrated with an upward and downward IT system. Having a service provider with in-depth knowledge about these components can deploy solutions better than those having limited knowledge about the same. Support Structure Implementation is just the beginning. What about the training, before, during, and after deployment? Do they deliver support to keep your process optimization on track while ensuring your software stays sufficient? Ask yourself such questions before finalizing an implementation partner. For various organizations post-go-live support is crucial. CRM and ERP solutions need constant support, upgrades, and user training. Also, make sure you take time to understand the tools your service provider is offering to provide support. Many service providers might not have ticketing tools, or may only provide support during limited hours. It is good to have a partner that ensures 24/7 support. Scalability Approach Lastly, consider if your service provider can scale your D365 system according to your increasing business needs? Does your partner have a forward-thinking and scalable approach to responding to your growing business requirements? These are some critical questions you need to ask yourself before selecting a partner. Conclusion There are various reasons to pick Dynamics 365 over any other platform, and if you have a partner that checks all the boxes mentioned above, you have tipped the scales in your favor of an impactful partnership. Streamline your business operations with the right Microsoft D365 Partners. Trident Information Systems is Best Microsoft Gold Partner and has served various ventures so far. We serve customers in India and beyond. Contact us for further information.

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Why Should You Upgrade Dynamics AX to D365 Finance and Operations?

Microsoft Dynamics Partner / Trident

It might sound a bit intimidating when it comes to AX to D365 finance & operation Upgrade. However, when you get to experience the state-of-the-art features and functionalities, updated user experience, integrated business operations, and enhanced business intelligence, you will realize it is worth it. Dynamics Ax Implementation, cannot match the flexibility of D365 F&O. Finance and Operations provide an upgraded path for the customers still running on Microsoft Dynamics AX 2012 to move their code and data to Finance and Operations applications. The upgrade process consists of the following elements: Features to bring up current custom application code from AX 2012. An upgrade where the user can bring their database forward, and hence upgrade their entire transaction history. It is important to note that those Dynamics AX features currently running some depreciated features are not eligible for the upgrade. For instance, systems running either virtual companies or data partitions cannot avail themselves of the upgrade. However, if you are not sure if your system can be upgraded, you may as well run the Upgrader Analyzer Tool. What is the Difference Between Microsoft Dynamics AX and Microsoft Dynamics 365 F&O? One of the major differences between the two is their infrastructure. Dynamics 365 For Finance & Operation is a cloud-based ERP (Enterprise Resource Planning) whereas AX is a desktop-based application having some web and mobile add-on components. This concludes to Dynamics 365 F&O being used in any device as long as it is connected to the internet. Dynamics 365 for Finance and Operations can also be integrated with Power BI, CRM (Customer Relationship Manager), Office 365 apps, and other D365 brands and allows the business to get an end-to-end business solution. However, Dynamics AX could not integrate with other products thus leading to the need of using them separately. The licensing model for both is poles apart. F&O offers a more flexible pricing model as compared to Dynamics AX. Therefore, allowing users to save money on user and licensing. In addition, it should be noted that Dynamics AX will soon become outdated as Microsoft is completely focusing on Dynamics 365’s development. Why Should You Upgrade from Microsoft Dynamics AX to Dynamics 365 F&O? One of the major reasons for the shift is that support on Dynamics AX 2012 R3 ended on October 12, 2021, whereas Dynamics AX 2012 R2 support was extended from October 12, 2021, to April 12, 2022. Anyone using these versions will soon be on their own in terms of dealing with patching, updates, and customizations. In addition, Dynamics Finance and Operations is more flexible and potent to hold more features as compared to Dynamics AX. Being a cloud-based solution, it delivers a smoother way to more frequent fixes and developments while saving the user’s time. Apart from this, Dynamics 365 Finance and Operations delivers the following benefits: Cost of Ownership: With Microsoft Dynamics Finance and Operations, the businesses only have to pay for the licensing fees while reducing the cost spent on IT infrastructure, maintenance, and additional benefits. As a part of the package, Microsoft cleans up the redundant resources and puts complete focus on the value-adding projects. Hence, it carries out disaster management by taking regular back-ups. Cloud Security: F&O is a cloud-based solution that is scalable and provides security by regular monitoring and threat management, allowing you to put your complete attention on other potential departments. It protects your data with cloud service infrastructure and robust built-in security features. Furthermore, it allows collaboration and enough data access with privacy and data integrity built into cloud services, including service hosting platforms, physical data centers, user, and administration access, and so on. User-Friendly Experience: F&O allows you to manage tasks anytime and anywhere. With its user-friendly interface, you can also cut training time and manage processes faster. Everything on the Same Platform: Unlike AX, Dynamics 365 Finance and Operations brings different business aspects under the same platform simply due to its ability to integrate with CRM, Office365, and other Microsoft products and third-party tools. Business Insights: One of the most key features Dynamics F&O offers is Power BI. It extracts the essential data and creates insightful reports in the blink of an eye. Power BI helps you to securely connect all your applications and have all the data under the same roof. Bottom Line Many organizations using Dynamics AX have already embraced AX to D365 finance & operation Upgrade, while others are still considering it. After learning the immense benefits of Microsoft Finance and Operations, if you too are looking for an upgrade, we recommend contacting a Microsoft Dynamics implementation partner such as Trident. We will guide you through the process. Contact us for more information.

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The Digital Age of Data Intelligence

Microsoft Dynamics Partner / Trident

What comes to your mind when you think of “Data Intelligence?” Is it Business Intelligence? Maybe Business Analytics? Data intelligence is the foundation for creating any insightful report. It is more than analytics. The process of optimizing Artificial Intelligence and Machine Learning tools to scrutinize and transform large datasets into intelligent data insights, which businesses can further use to improve their services and investments refers to data intelligence. They can implement data intelligence tools and methods to understand comprehensive information with the objective of developing better business processes. The most reliable data analysis is done focusing on these four components: Descriptive data Predictive data Prescriptive data Decisive data In other words, if data is “oil,” data intelligence is the “oil refinery.” It understands data and extracts incognito and insightful information while providing intelligence for data-driven decisions and actions. It helps companies extract, engage, and analyze data from different areas: Allows a 360-degree view of their business or certain areas. Endorses organizational transformation. Promotes data-driven culture in the organization. Help understand customers. Assists in building new services or products. Data Intelligence: A Business Essential Having customers with soaring demands, businesses have to become more active, reliable, and most importantly predictable. Earlier the companies used to promise their service and it was enough for the buyers. However, in this era, things are a lot different now, consumers give a premium to performance than a promise. Data Intelligence helps you deliver what you promised in the near time. You can easily predict when your machines are going to have downtime while being proactive in fixing them. You can estimate the accurate duration of a project and optimize resources accordingly. Being backed with a precise forecast, you construct reliability into delivery. The amalgamation of technological advancements and data science drives the opportunity to establish a unified, impactful, and sophisticated data intelligence. In order to improve marketing and business operations with data intelligence, an organization needs to follow these five steps: The first step is to acknowledge technological advancements of science, data, and software specifically designed to benefit from new opportunities. Secondly, it is essential to establish a universal identifier to unify online as well as offline first, second and third-party data via graphs and models. Thirdly, ensure the effective enrichment of data that is being generated and harvested daily. Then, allow the effective segmentation of data as per the current capabilities of your CDPs, then implement data science and machine learning tools to identify the potential data activation via any channel of interaction, usually known as omnichannel. Lastly, establish a common software for all the relevant parties empowering data intelligence for all – from data analytics and data science teams all the way to the planning and operation teams. It should be accessible for anyone desiring to exponent current market opportunities. Business Intelligence Business Intelligence is the essence of data intelligence ensuring various levels of insights with increased value and technological complexities. It is one of the most crucial business aspects and sets a foundation for your business decisions. It typically includes four types of analysis. Helps Improving Competitive Intelligence Businesses can get a competitive edge with such analysis which turns big data into insightful actionable reports. Such solutions allow data access to authorized people ensuring a competitive, secure, and intelligent report. This ensures organizations can make more strategic decisions quickly with this information effectively. Improves Market Intelligence Akin to competitive intelligence enhancement, intelligent data analysis can help improve market intelligence by identifying customer insights, customer monitoring, buying patterns, and predicting market trends. Having these details available on a single platform can help businesses become more responsive towards marketplace changes while optimizing manufacturing and cutting waste. Integrates Data Since there is data everywhere, in different formats and texts, it makes data analysis a challenging task. However, this technology extracts inputs and turns them into more actionable reports while minimizing complexities existing with data locked in different software and spreadsheets. Having data extracted from various sources and formats is transformed into a single vision of truth, making it easier for entrepreneurs to analyze their businesses and make logical decisions. Provides Customer Insights Intelligent data analysis extracts customer data from CRM, social media campaigns, email marketing, and websites while determining customer engagement with your business. It helps an organization identify factors causing low or high engagement and create effective strategies to boost sales. Bottom Line Data Intelligence is more than just analytics, it collects data from different sources and refines it to deliver further for generating analysis. Data intelligence can be addressed to the process of optimizing Artificial Intelligence and Machine Learning tools to scrutinize and transform large datasets into intelligent data insights. Business Intelligence is the essence of data intelligence, a business scalability relies on your BI capabilities. Trident Information Systems is equipped with Microsoft’s robust tools ensuring a powerful BI service. For further queries or a demonstration, contact us.

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Streamline Transport and Logistics with Trident’s Warehouse Management System

Microsoft Dynamics 365, Microsoft Dynamics Partner, Transport Management Software / Trident

Being one of the major aspects of a transportation and Logistics business, warehouses can never be left unattended. Proper warehouse management is essential for streamlining business operations. With suitable Warehouse Management Software, you can attain proper organization, management, and maintenance. However, be cautious about the ERP for Warehouse Management you pick. Warehouses are complex in structure and might even stumble upon operational issues, just like any other business aspect. It can impact the speed, productivity, and overall efficiency of either a particular warehouse operation or the entire chain. Certain issues tag along, For Instance: Most warehouses are likely to perform multiple operations on a single item, which can lead to redundancy issues. In other words, you may end up performing the same operation multiple times on a single item. These are very common amongst unorganized warehouses. It eats double the cost to revert the mistakes, and do not forget the time you have lost so far. Over the years, storage costs have risen to a considerable value, due to which many warehouse managers decided to optimize their storage. However, they fail to do so and use up to 68% of the total capacity. This happens due to unstructured warehouse layouts. Proper Warehouse Management Software can be useful in this case. According to some studies, 43% of small business owners do not follow proper inventory management. They either do not pay attention to accurate item tracking or do not have access to a robust inventory management system. Hence, leading to visibility issues. There are specific product streaming demands for a fixed period of the year. Whereas, other items might cover the rest of the duration. Sometimes a sudden influx of demand might also occur surprisingly and, for which your warehouse might be unprepared. This usually happens due to a lack of current market demand analysis. And the list goes on. However, you need to find a foolproof solution for this cause. Try Trident’s warehouse management services, designed specifically to overcome warehouse management issues so you can operate your business seamlessly. The Ultimate Warehouse Management System by Trident Get ready to embrace everything your industry demands! Trident Information systems have brought to you the Best Warehouse Management ERP. Claim wireless receiving, replenishment, direct put away, order planning and fulfillment, task interleaving, and much more. With our solution, you can cover all the warehouse-oriented operations starting from the cargo arrival to dispatch, everything within the same technical environment. Get a comprehensive set of tools for modern warehouse management, complying with general cargo, temperature control, agro products, etc. Avail Inward and outward Truck dock and queue management features. Access Tools to handle multiple customers and warehouses for 3PL enabling location transfer within/ intra-warehouse. Create Advance Shipment Notice (ASN) via inbound systems to Claim Location management tools for space optimization. Generate barcodes and assign them for cargo. Optimize a Built-in Business intelligence. How does Trident Add Value to Your Warehouse Operations? Trident’s warehouse management system can be easily deployed over the web. You can either get it On-Demand (SaaS) or On-Premise, whatever suits you. We are renowned for our flexible and customized solutions. With our WMS, you can get the following features: Real-time visibility Embedded Radio Frequency Real-time Mobile Transactions Order Completion Labor Optimization Advanced Operating Support Real-Time Visibility Visibility issues can land your logistics and transportation business some serious issues. Improper inventory tracking can cause overstocking or understocking and replenishment issues. With Trident, you can get real-time inventory visibility, replenishment, cycle counting RF adjustments, and Movements. Also, license plates control configurable inventory status and so on. Embedded Radio Frequency It is okay if you cannot access your computer all the time. Our Warehouse Management Software supports mobile devices along with Windows CE/ Windows, allowing all the PC-supported features. Process transactions in real-time, manage inventory and production, capture labor statistics, etc. everything within the same technical environment. Real-Time Mobile Transactions Optimize the configurable process workflow while processing transactions. Operate as per configuration as well as customizations. Our flexible software solution gives you enough elasticity to work more conveniently using your mobile device. Customize your workflow steps and ensure rules-driven allocation and storage. Order Completion Complete orders more efficiently with our product. Wave load planning and try deferred reservation strategies. Experience Radio Frequency directed systems, pick, pack stag and you are ready to go. Get value-added services such as Advanced Pick Flows: batch pick, cluster pick and pick and pass. Plan the best possible route for the fastest delivery with carrier routing and of course quality control. Labor optimization Human resource is the most complex yet the most valuable resource of any business no matter how technically advanced an organization becomes. Your output depends on how much you optimize your labor. With Trident’s Warehouse Management System, you can spot when your labor interleaves, set priority assignments, access real-time RF work completion, eliminate manual errors with complete automation, benchmark work rates, estimate time for work completion, catch tasks real duration and report labor. Advanced Operations Support Tap into our advanced operation support where you can electronically interchange Inbound / Outbound data, generate documents, compliant labeling, cross-dock, and flow-through, distribute retail, and integrate MHE. Trident’s Customer Support Service Our responsibility is not over once you go live with our software, but initiates from there. Despite all the testing you might face technical issues just like with any other software. Instant support becomes crucial in an environment where everything is interdependent and a minute disruption can hamper the entire workflow process. You can access our 24/7 online helpdesk support portal. Schedule a booking and get responses in a predictable time. Scheduled requests are prioritized before the unscheduled customers. What Benefits does Trident’s WMS Provide to your Business? Trident Warehouse Management Services can provide tremendous benefits to your business. Our system provides efficiency to both your physical space and labor via work process monitoring and enhancing asset utilization. Our WHS manages your inventory in a way that enhances accuracy, throughput, and speed. Optimize Space and Cut Costs Our WHM system optimizes your warehouse flow and identifies the best use of floor spaces as per your tasks and material characteristics. Our software determines how the space can be optimally used while minimizing waste – waste of premium floor space and waste of time. Inventory Visibility We provide visibility and real-time inventory levels. This way you can securely estimate supply and

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Curb Food Manufacturing Wastage and Meet Quality Standards with Microsoft D365

Microsoft Dynamics 365, Microsoft Dynamics Partner / Trident

In an industry where the margin is limited and the final product is perishable, the manufacturer needs to take certain steps to avoid wastage. Food manufacturers waste food every day in a concerning amount. Lack of proper inventory distribution, storage, and management are key drivers of food wastage. An ERP for Food Manufacturing can help manufacturers tackle wastage and comply with quality standards. Statistically, Food wastage is one of the leading causes adding to food costs and depleting revenue. Proper planning and inventory management can save your business from shutting down. Minimizing waste can save you a fortune, adding considerable value to your profit. However, have you ever wondered about the food waste driving factors? One of the most common factors are overbuying, spoilage, Improper Storage, and improper methods: Overbuying is the case due to a lack of efficient demand forecast. With the inability to identify customer demands, manufacturers tend to purchase certain ingredients which are left unused for a long time. Raw material and final products need proper storage otherwise, they can perish a lot faster than their estimated time. Unused items left for a long time can end up getting spoiled or become unfit to consume, hence they get wasted. Another major factor that counts is being unable to practice proper preparation techniques such as failing to get the most fruit off the grind. Manufacturers can prevent these factors with a suitable Food Manufacturing ERP such as Microsoft Dynamics 365. They can forecast demand and allocate inventory better. Proper warehouse management is necessary to boost the shelf life of your raw material and finished products. Also, training your staff to adopt certain preparation methods that ensure optimum ingredient utilization can help this process significantly. How Dynamics 365 Helps Curb Food Wastage and Comply with Quality Standards? Microsoft Dynamics 365 is one of the leading Food Production ERP Software throughout the globe. It tracks raw material, spillage, and food waste, forecasts demand, manages warehouses, and identifies how you can meet the quality standards with minimum waste. Demand Forecasting You can use D365 to predict independent demand orders from sales reports and dependent demand from a decoupling point for customer orders. This upgraded demand forecast is an ideal solution for master planning. Historical transactions are transmitted to Microsoft Azure Machine Learning hosted on Azure. Since this service is not shared amongst users, it can be customized to fulfill industry-specific requirements. You can optimize the supply chain management to view and adjust forecasts and spot the Key Performance indicators (KPIs) on forecast certainty. Inventory Management With real-time visibility, you can manage inventory better, order, and optimize the accurate ingredient ratio. Microsoft Dynamics 365 keeps upgrading its inventory management capacities for more sophisticated supply chain tactics optimization, such as assigning series numbers and locations to different food products, inventory organization for transfer routes, added item carts, and cards creation to classify each product. Measuring available inventory, categorizing added items, and importing zip files for item images. Complete Automation Dynamics 365 for Food Manufacturing ensures Complete manufacturing automation minimizing human efforts as much as possible. Leading to a manufacturing process boost and waste reduction at the same time. For instance, adopting Automatic Visual detect detection minimizes human efforts and the scope of errors. Or automatic data analysis extracting market demands and production requirements offer quicker reports than your data analysts. sparing you enough time to use it on other productive activities. Avoids Overproduction Under Microsoft Dynamics Food Production ERP, you can purchase apt equipment and tools your business needs to avoid overproduction. Waste reduction gets easier with proper inventory control, accurate timelines, and efficient management. With manufacturing workflow process integrations and adjusting production schedules can help reduce food wastage to a significant level. Also, its robust features such as capacity loading, production-driven automation can help you determine the cost of each activity occurring at the factory. Warehouse Management The warehouse management module for Microsoft Dynamics 365 finance and operations manages warehouse operations regarding manufacturing, distribution, and retail companies. You can claim a wide range of features baking up warehouse operations optimally at any given time. The warehouse is completely integrated with other business operations in finance and operations such as manufacturing, quality control, transportation, purchase, sales, transfer, and returns, etc. Lean Manufacturing Optimize lean manufacturing method to minimize waste. Applying this concept can allow manufacturers to cut costs on every business aspect. From accounting to payroll, there are numerous ways to cut activities that do not add value to the business. Similarly, Microsoft Dynamics 365 helps you streamline every aspect of manufacturing. The integrated software generates a factory consisting of an unmatched level of efficiency and eliminates non-value-adding activities. What is Vision Quality Inspection (VQI) and How Does It Help in FMCG Manufacturing? Vision Quality Inspection is a technology accompanied by hardware created by our experts to detect defects while manufacturing FMCG products. It is particularly useful for reign particle detection such as stones, metals, insects, small animals, unwanted vegetables, wood, thorns, and so on. Confirm the structural dimension and quality with relative dimension monitoring, check if the necessary components are present and unwanted particles are evaded. Automate color identification and identify if the product is in the right tone of color. Measure and control the product intensity and spectrum of the object’s illustration. Why would you Choose Trident? Trident Information Systems offers one of the best ERP for Food Manufacturing. After winning multiple awards, we are recognized as the Gold Partner of Microsoft Dynamics 365 and LS Retail, we are armed with 150+ technical resources and have come up with unique services such as Vision Quality Inspections. Optimizing food manufacturing and ensuring quality, this innovation of ours has gained significant recognition among manufacturers. Not every implementation partner provides this add-on. Additionally, we are one of the oldest B2B service providers in India, extending our services to South Africa, America, the UK, and GCC countries.

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How to Select the Right ERP/CRM Implementation Partner for Your Business?

Microsoft Dynamics Partner / Trident Information Systems

When you are looking for an ERP implementation partner for your business, you need to be very careful as everyone poses to be the best. It can become a long and tedious project since there are hundreds of partners in the market. Choosing the wrong implementation partner can cause ERP implementation to fail. Look for a partner with extensive knowledge and a stellar reputation in the market. Also, they must have relevant experience with companies of your kind. How to Choose an Implementation Partner? Before choosing a suitable implementation partner, there are a few things you need to take care of. Since this is expected to be a long-term business relation, a thorough research is a must. Follow the steps given below before considering a partner. Identify a Suitable Software Analyze your business requirements and decide what software would suit you best. Spot your business’s weak points and keep a list ready for the software offering solutions for the same. It is recommended to pick a unified solution such as Microsoft Dynamics 365. There are many Microsoft Dynamics 365 Implementation partners but we suggest picking someone with one of the oldest bases such as the Trident Information Systems. Define the selection Criteria With the system stakeholders, you may want to define the selection criteria. Ask yourself questions like: If you need to customize development abilities What is the support turnaround you are looking for? What are the other capabilities your service provider can offer? What is the financial viability of your service provider? At last, identify which one of these requirements is a must-have or nice-to-have. Discuss with your IT Decision Makers Sit with your IT head and discuss the best possible option you could have for your business, according to the budget. Your IT team can best elaborate on the issues they face with the current technology and the most appropriate options you could pick from. Make sure your team can create an effective and open communication channel with the service provider since this is expected to be a long-lasting relationship. Be Open and Receptive While Taking Demos Many employees resent changes; your team might react the same. However, while you take the demo, be open about the process. Even if it seems a bit different than how you operate. It might completely shock you how you can make things even better and easier. Additionally, if it has already been included in the software you may save customization, maintenance, and support costs. Stay Within Budget Once you are satisfied with the demo, the next step is to identify your ERP Project costs. There are many stories about how ERP implementation costs go out of hand and set a bill up to threefold of the original costs. Unfortunately, these scenarios happen in real life but don’t have to be. You can ask for a phased approach. You can break down the costs over a longer period and make it easier for your staff as well. Post Implementation Support and Training Identify if the implementation partner offers post-implementation support and training. Once you go live, there will be technicalities that need further implementation assistance. Make sure the service provider is available at that time to handle your issues. Additionally, your staff needs to get familiar with the new technology and hence, require training. Importance Of a Good CRM/ ERP Implementation Partner It is important to have a good implementation partner since ERP/ CRM implementation services play a huge role in how your business is going to operate in the next five years. Following are the reasons why you need a good implementation partner for your business. Expert Resources Once you associate with an ERP Implementation Partner your business gets progressively robotized and executes a better synchronization among multiple business divisions. Data can steam more easily throughout the organization. And the best part is it eliminated postponements of data and miscommunication. Creates Better Strategies The vendor can help you understand your clients better with real-time data analysis. Understand your clients in-depth and identify their purchasing habits. With this data, you can make better strategies to retain current customers and lure new ones to the business. Effective Business Operations Once you join hands with the technology partner, you tap into the abundant expertise services. It is more time-consuming to switch your in-house experts to a new CRM/ ERP tool. You no longer have to pull your people off their current projects instead, it is time to train on your new completely implemented system. Greater ROI When you outsource CRM/ERP implementation you are bound to get a higher ROI, training a partner cut you the time on getting your system up and running your team. Instead, now your team gets enough time to carry out the tasks they are best at in the meantime. This ends up boosting your business productivity and profit. Automatic updates You no longer have to worry about the upgrades, your Implementation partner is now responsible for it. You will never fall back since you will always be on the latest technological version. Optimize the latest ERP and CRM tools to boost business productivity. Why Trident? Being Microsoft Dynamics Gold Partner and D365 Implementation Partner, we offer strategic business and technology services, such as integration, implementation, migration, support to D365(AX), Business Central (NAV), LS Retail (LS Central), IoT, Mobility & Visual Quality Inspection. Armed with 150+ certified technical resources and experience of over two decades, we have set solid ground services for retail, hospitality, eCommerce, logistics, manufacturing, oil, and energy, duty-free, and education industries. We won several awards and are recognized as Microsoft and LS retail gold partners. For further enquiries or a demo contact us.

How to Select the Right ERP/CRM Implementation Partner for Your Business? Read More »

Microsoft Dynamics 365 for Customer Service

dynamics 365 business central, Microsoft Dynamics 365, Microsoft Dynamics CRM, Microsoft Dynamics Partner / Trident Information Systems

Learn how Singapore’s biggest transportation network operator doubled their productivity and delivers faster, friendlier service. Providing over one billion rail and bus journeys per year, SMRT is Singapore’s biggest transport network operator. In end 2016, the company started using cloud-based Dynamics 365 CRM service management features across its train, bus and taxi services to power new service innovations, and help staff members deliver better customer service. With Dynamics’ inbuilt automation features, SMRT employees are managing 2.3 times more cases than before. And with a cloud-based approach, SMRT can bring innovation projects to life in less than 3 months. Today, SMRT is powerfully equipped to deliver on its core responsibility: world-class transport that is safe, reliable and customer-centric. Every transport network has its challenges, but Singapore‘s SMRT has enormous responsibilities. As provider of the principal public-transport network in Singapore, it is SMRT’s job to sustain Singapore’s world-class reputation for efficiency and customer service. “We have 102 train stations and over 1,400 buses, and deliver over one billion journeys per year,“ says Dave Ong, Head, Passenger Service Department, SMRT. “Our mission is to enhance the lives of Singapore citizens with a transport system that is safe, reliable and customer-centric.“ The Cloud Journey to Better Customer Service and Innovations SMRT is always looking for ways to enhance customer interactions, and in 2016, decided that the Cloud could help. On any given day, more than 1,000 employees are involved in the process of managing customer enquiries, compliments, complaints and feedback. These busy staff also have to pursue hundreds of ‘lost and found‘ cases each month. SMRT wanted to help these employees deliver a faster and friendlier service. “Today, customers contact us through many different ways — emails, calls, faxes, letters, Whatsapp, Facebook and SMS,“ says Mr. Ong. “We need a case-handling system that helps us manage new processes for handling all these interactions, and a reporting system that helps us visualise our performance in real time.“ SMRT also wanted to make it easier to engage and manage external stakeholders on a succession of new initiatives known as innovation projects. Cloud technologies had the potential to help SMRT create, share and secure new business applications without having to purchase additional servers. “When setting up an innovation project, we want a system that would allow us to adapt and be more creative,“ says Mr. Ong. One-Stop Customer Service and Engagement In 2016, SMRT selected the cloud-based customer-relationship management solution, Dynamics CRM Online – which is now part of Dynamics 365 – to manage SMRT customer service and engagements at the enterprise level. The cloud-based solution provided convenience and flexibility to more than 1,000 employees, reduced capital costs and accelerated rollouts. With the help of Customer Capital Consulting, SMRT used Dynamics 365 to create a single, integrated system for managing all customer interactions. The new solution aggregates all feedbacks, regardless of which channel the feedback arrives at and uses automatic workflows to assign the case to the relevant team. SMRT Customer Relations employees use inbuilt features to track progress and turnaround times. System aids, such as reminders, help prompt everyone involved to take action when it‘s required. Checkpoints help employees manage the different types of cases, and see that they are on track. Meanwhile, reporting tools provide accurate updates to managers and external stakeholders. A Force Driving Enterprise Innovations SMRT has also used Dynamics 365 to create new business applications to support their new ‘Adopt-a-Station‘ initiative for school student ambassadors. With cloud-based workflows and document repositories, SMRT staff can centrally manage applications, correspondence, approvals and activities-tracking. Mr. Ong says that moving to the cloud presented no problem for the project, and the new application was put to use according to the planned schedule. “The Customer Capital Consulting team was flexible and accommodated our concerns to the best of their ability,” says Mr. Ong. “They were willing to go the extra mile, including conducting training so that our staff were comfortable with the new systems. They worked collaboratively and closely with the SMRT team to meet deadlines and completed the project on time.” Productivity is More than Doubled with Dynamics 365 With the help of Cloud technologies, SMRT is achieving Enterprise Digital Transformation where it’s vital — Customer Service. Today, more than 1,000 SMRT employees across different locations in Singapore use Dynamics 365 to ensure that customer enquiries and interactions are handled quickly and professionally. With its principal, public-facing systems in the cloud, SMRT can bring new initiatives to life without the cost and delays of investing in new infrastructure. As a result, the service-oriented staff at SMRT are better able to handle more cases. Automated workflows reduce the manual effort of sorting and directing interactions. Meanwhile, dashboard reporting helps the team and the management of SMRT to ensure that customer cases are resolved within prescribed timelines. “Our ability to handle public feedback volume has increased 2.3 times,“ says Mr. Ong. “Dynamics 365 reduces manual effort and frees up customer-service staff to handle cases with a personal touch. This helps us achieve our strategic goal of making all interactions with our contact centre more personal.” Innovations Made Simple With Dynamics 365, SMRT can accelerate the pace of innovation within the organisation. With customer-ready tools – such as workflow engine, standard user-interface design and dashboard tools – SMRT does not have to source, buy, learn and deploy different solutions to get new capabilities up and running. Managers can now build, test and use new applications fast. “Dynamics 365 effectively reduces the time it takes us to evaluate, implement and roll out new innovations,” says Mr Ong. “This means we have a faster time-to-market for new projects. In addition, we save money by leveraging our existing investments.” Innovation Projects Up and Running in Three Months Today, SMRT can quickly build the systems it needs to support a new innovation project. rolling them out in just a few months, which is far faster than before. These new applications are cloud-based, so SMRT does not need to invest in new infrastructure.

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