Microsoft Dynamics 365 is an incredible product that can help your business achieve skyrocketing growth. However, your D365 Implementation Partner plays a vital role in the process. A good partner can accelerate your growth. Whereas an unsuitable D365 Partner can even take you down!
Nonetheless, if you’re thinking about implementing D365, there are plenty of things to consider. And, in this blog, we’ll discuss some of the most common mistakes made with a wrong implementation partner.
Why is it Necessary to Find the Right D35 Implementation Partner?
- They aid in your solution implementation and business process automation.
- They instruct your team on how to set up and operate the solution and offer change management solutions.
- They assist you in using the solution regularly by helping you resolve problems and respond to your inquiries.
Additionally, select someone who can assist with software implementation. Further, picking a Microsoft Dynamics Partner allows you to fully utilize the features of your solution.
Red Flags You Should Never Miss!
Too Many Certifications but Not Much Industry Experience
It’s important to note that certifications are a good thing, but they don’t mean everything. Besides, it’s also important to remember that there is no replacement for actual experience in your industry and related technologies. Therefore, if you’re looking at someone with many certifications (or even just certain ones). Moreover, make sure they have client testimonials and/or recent experience with projects like yours. Furthermore, ensure their list of certifications matches what you require for the role!
Poor Track Record
You must look at the track record of your potential Microsoft D365 Partners. For instance, are they a good fit for you? What about their previous clients and references? If a Microsoft ERP Partner is new to the field, it’s best to ask them for a list of existing clients who are currently using their services. Further, you should also request information about how many times they’ve worked with each client in the past. Also, check the type of results these projects yielded (e.g., revenue increases).
Furthermore, a Microsoft Dynamics ERP Partner should be able to clearly communicate their ideas, requirements, and plans for the D365 implementation. Hence,
- Communication should be clear, concise, and timely.
- Communication should be transparent, consistent, and in your customer’s language.
Lack of Customer Support
If a company offers 24/7 Microsoft Support for D365, this is not enough. Positively, you should be able to reach someone on the phone and get an answer within 24 hours. Furthermore, it’s important that you can receive help from your D365 implementation partner in case of any issues after installation. Besides, you need assistance with any issues arising from the implementation process itself (e.g., problems with setup or configuration).
Trying To sell Irrelevant Products
The wrong partner will be focused on selling you something that you don’t need. Hence, this is a big red flag. What’s more, it indicates that they aren’t focused on the right implementation. Instead, they are trying to sell you something else.
For Instance, you may be having problems with your Dynamics 365 implementation because your website is too slow. Thus, if this is the case, don’t hire someone just so they can sell more services and products. Instead, find an expert who can help with this problem.
Unable to Understand Your Business Needs
A good D365 Implementation Partner has a strong focus on customer service. In fact, Customer service is the difference between being an average company and being a B2B leader. Therefore, it’s about more than fixing problems; it’s about understanding your business needs and being available when you need them.
Furthermore, a great D365 Implementation Partner will understand how important it is for them to be part of your team. Thus, they recognize they are more than your IT provider or consultant; they are employees who share values with yours.
To Conclude, there are a lot of D365 Implementation Partners out there in the market today. Therefore, making it difficult to find the right one for your company and your budget. Hence, if you want to avoid any bad experiences, take some time to research each one carefully. In any case, remember that no one is perfect, and they might not have all the answers. However, consider them if they seem dedicated to working with you, while still making sure they get paid.
Lastly, if you are looking for a reliable implementation partner, you may as well contact Trident Information Systems. We are the Top Dynamics 365 Partners Being Gold D365 Implementation Partner and LS Retail Diamond Partner, we have a massive team of dedicated professionals. Our team is looking forward to serving your business and helping you grow. Contact Us for further information.