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The Importance of Omni Channel Management in Restaurant and Foodservice.

Restaurant Management ERP /

Ensure a seamless journey to your customers and let them place orders from the channel of their choice. Integrate every channel and manage them centrally with an ERP for Hospitality, such as LS Retail: one of the best Hospitality ERP Software. Omnichannel was once believed to be used by only retailers focusing on consistent customer experience throughout various channels: Brick and mortar, direct and wholesale. However, many people overlook its importance in the restaurant industry since it operates quite differently than retail. Nevertheless, restaurants and other foodservice providers operate on different channels and can tremendously benefit from it.   Why an Omni Channel Restaurant Strategy?  The Restaurant industry is transforming, and so are their needs, a good Restaurant Management Software can help keeping-up with the transformation. Today’s consumers want to order their fast food from anywhere and at any time. It is imperative, and not optional that the customer experience is seamless and connected. Those consumer needs are driving the omnichannel trend. For restaurants, that means providing their customers with multiple ways to order, pay, and receive their meals.  Restaurant operators are now recognizing its importance in their industry. They are acknowledging the importance of being visible to new customers while embracing multiple channels and hence adopt a wise multi-channel management system i.e., Omni Channel. This is the same reason an eCommerce retailer decides to have a concrete shop to reach more customers. Be it via enhanced delivery options, a non-traditional and pop-up unit, food trucks, or any other medium, restaurants are reaching more customers through different channels.   How does Omni Channel Management Help the Restaurant and Foodservice Business?  Customers demand more convenience as soon as they get in touch with your restaurant. It is up to you to offer a continuous brand image and customer experience both online and offline for pick-ups, dine-in, takeout throughout devices. With such efforts, the customer feels looked after and gets a consistent experience. Given below are the few benefits of proper Omni-channel management for your restaurant business:  Central Control for Multiple Locations  With LS Retail Hospitality’s Omni Channel Management, control all your food channels centrally from the head office. Set up menu items, recipes, meal deals, and modifiers. The system replicates data and transmits it throughout the Restaurants, automatically allowing you to manage POS (point of sale) terminals and staff from headquarters. Being one of the Best Software for Restaurant, it offers multiple tools within the same platform which many of the other Restaurant Management Software fail to offer.   A Greater Reach   The more channels your restaurant has, the bigger the audience you can reach. Consider how many additional consumers you could reach if you started offering delivery, takeout, or a drive through.   In the delivery space, you can choose to collaborate with a third-party service provider, already having a large customer base such as Uber Eats, Takeaway.com, Deliveroo, etc. ERP for Hospitality such as LS Retail itself can manage your delivery and online ordering operation more efficiently.  Free Flow of Information   Integrate omnichannel the correct way with your ERP for Hospitality: POS or food delivery apps. As soon as you are onboard new customers on your POS, you can simply collect their data and optimize it to generate loyalty programs.   As you integrate more channels you start collecting new data from new sources. If used correctly, you can understand your customers’ behavior and identify new methods to serve them better.   Improving data flow also enhances your efficiency from the front office to the back office. When you have efficient technology and clean data, you might as well take care of your staff better. Hence, encouraging them to become more efficient.   Improved Customer Experience   Providing a consistent Brand Image and streamlining customer experience is what Omnichannel experience is all about. The main objective of this approach is to create a seamless customer experience throughout all the channels and touchpoints, treating them the same irrespective of the location they placed an order. This fosters brand loyalty and repeated business.   Aligning all your channels not only streamlines the user experience but is also an asset to customer service and support. Your support team can extract your customer’s records on interactions, issues, and orders in real-time. Hence, turning the buyer’s journey a lot easier and satisfactory.   CRM Data Optimization   You can use CRM to gather direct feedback from your customers. Similarly, you may respond swiftly to all reviews and build a personal connection with them. The best way to get repeat business is to nurture your customers. You can optimize omnichannel strategies such as email and SMS campaigns to maintain and strengthen customer relationships.   Through the right targeting and segmentation, you can access the right set of customers. Adding personalized messages such as greeting cards on their birthday, offering exclusive rewards for being a valued customer, or offering their preferred dish as an incentive. Use automated workflows to ensure you deliver these campaigns at a precise time.   Greater Flexibility   Omnichannel management helps maintain and keep track of everything throughout multiple platforms. A customer should be able to order food from any chain available near him as well as return it if not satisfied. These flexible options are available in an ERP for Hospitality to boost customer satisfaction and sales.  Studies show a customer is most likely to purchase from a business if their omnichannel works seamlessly and empowers them to make flexible choices.   With LS Retail – the Best ERP for Hospitality, you can simplify your omnichannel management and provide better flexibility to your customers.   Why Trident?  After winning multiple awards, Trident Information Systems has been recognized as a Gold Microsoft Dynamics 365 and LS retail partner since 2004 and services many restaurants and foodservice businesses so far. With our ERP for Hospitality services, 150+ resources, and technical tools, many successful restaurants have been our clients. For further queries contact us.  

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How to Choose the Right Dynamics 365 Implementation Partner?

Microsoft Dynamics Partner /

As soon as a business starts searching for an ERP, choosing the right software seems to be the hardest task of all. However, this is never the case with Microsoft Dynamics 365, it is choosing the right Microsoft D365 Partners that can be tricky. Instead, choosing Microsoft Dynamics is the wisest choice you can make. There are still certain upgrades the user might have to make such as NAV to BC Upgrade, and AX to D365 Upgrade as Microsoft completely focuses on the development of those upgrades while leading a business to a more flexible, scalable, and ROI oriented platform.   For more than four decades, Microsoft Dynamics has been an Industry pioneer for CRM, ERP, and sales solutions. It has become the top choice of every senior-level executive including CFOs and IT Directors, who choose a trustworthy and suitable system and for a good reason. Microsoft ensures a rich set of features, seamless integration with other applications, and a unified user experience.   Despite all this, choosing the right Microsoft D365 Partners can be the hardest as it is critical to the project’s success and substantially impacts the rollouts. Every partner provides a different level of support even though the end game seems to be the same.   An ideal implementation partner ensures your project stays on budget, on track and consists of all the key aspects to help you achieve your organizational goals. The right will play a major role in providing your operational excellence while also letting you leverage perks of extensive training, seamless execution, and excellent support.   We have prepared a checklist of factors every business should evaluate while choosing an implementation partner.   Partner’s Competency   Microsoft categorizes its partners according to their competency in the Microsoft Certification Program. They are segmented into three groups – Gold, Silver, and Member. The segmentation is determined by the number and size of deals they have successfully annually implemented by the service providers. When you are choosing a partner make sure you consider its competency.   Industry Experience   One of the most important factors that play a massive role in the decision-making process is your preferred partner’s industry experience. Make sure the partner has enough experience in your industry because it facilitates rapid implementation.   Look for a partner who is enthusiastic enough to evaluate your unique requirements, pain points, and industry as a whole. Ask for a client’s testimonials and references. A partner who has enjoyed a long-term association with satisfied customers is the one you need to look out for.   Previous Record and Project Implementation   Look for the number of projects a Microsoft Dynamics365 service provider has successfully deployed and examine their competency. Also, ask them to share the relevant information on their figures and statistics demonstrating their success rates. Try to calculate the project scope and scale undertaken by your partner.   If your enterprise is established in multiple countries, it can be highly beneficial to have a partner dealing with customers globally, dealing with multiple countries, and global rollouts.   Clear and Transparent Communication   Open and transparent communication is the key to any successful business. Quick responsiveness and clarity are important aspects to take care of while choosing an implementation partner. Stakeholders need to be honest about their deadlines, expectations, and requirements.   Deep Insights into the Ecosystem and Integrations  Even though Dynamics365 ensures rich CRM and ERP functionalities, these features are required to be integrated with an upward and downward IT system. Having a service provider with in-depth knowledge about these components can deploy solutions better than those having limited knowledge about the same.   Support Structure   Implementation is just the beginning. What about the training, before, during, and after deployment? Do they deliver support to keep your process optimization on track while ensuring your software stays sufficient? Ask yourself such questions before finalizing an implementation partner.    For various organizations post-go-live support is crucial. CRM and ERP solutions need constant support, upgrades, and user training. Also, make sure you take time to understand the tools your service provider is offering to provide support.   Many service providers might not have ticketing tools, or may only provide support during limited hours. It is good to have a partner that ensures 24/7 support.   Scalability Approach   Lastly, consider if your service provider can scale your D365 system according to your increasing business needs? Does your partner have a forward-thinking and scalable approach to responding to your growing business requirements? These are some critical questions you need to ask yourself before selecting a partner.    Conclusion  There are various reasons to pick Dynamics 365 over any other platform, and if you have a partner that checks all the boxes mentioned above, you have tipped the scales in your favor of an impactful partnership. Streamline your business operations with the right Microsoft D365 Partners. Trident Information Systems is Best Microsoft Gold Partner and has served various ventures so far. We serve customers in India and beyond. Contact us for further information. 

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How to Streamline Inbound and Outbound Logistics with Microsoft Dynamics 365?

Supplychain management ERP /

Transportation is one of the most flourishing businesses globally. Imagine a world without logistics? How would a manufacturer supply product to the retailer and top it off how would he access raw material for production anyway? Logistics plays a vital role in the supply chain. If managed properly, it can tremendously help cut costs and add to your profit margin. Dynamics 365 for Transport is the best Transport Management Software which can help in this case. If you also face challenges in managing transportation and logistics, Dynamics 365 for Transport can give you a hand. It helps provide more competitive offers for your freight forwarding services.   Receiving material from the supplier and delivering the finished product/ end product to the customer are different things: inbound and outbound. Both need to be managed optimally. Dynamics 365 Supply Chain Management helps manage warehouse processes in manufacturing, retail industries, and distribution.   There are three mediums for freight forwarding i.e., by the ocean, ground, and air. And they are come various challenges that include but are not limited to:   Excessive transportation costs  Inefficiency with providing visibility to the customer   Dealing with driver shortages   Finding the shortest route possible    Inability to achieve sustainability   Complying with government regulations  Improving Coordination with the supplier and partner    Finding a technology that streamlines logistics processes  What is Inbound logistics?  Inbound logistics is responsible for organizing material and information flow in a company. It controls the asset movement within a warehouse and also the stock control. It includes:   Inbound transportation  Inventory  Procurement and purchasing of raw material  Storage   Packaging   What is Outbound?  Outbound logistics refers to the network used by businesses to bring their products to their customers. In simple words, logistics that link between a business’s finished products and their customers are outbound. It includes:   Storage   Inventory Management  Transportation   Last-Mile Delivery   How does Microsoft Dynamics 365 Help Streaming Inbound and Outbound logistics?  Having effective supply chain management is crucial as managing logistics without suitable technology can be a pain. D365 offers ERP for Logistics Operations, a single solution that streamlines Transportation planning, rating, execution, routing, freight reconciliation, settlement, and financials across the organization and transportation providers. Some of the services it offers include but is not limited to:    Services to Inbound Logistics   Quality Check: With this feature, one can quickly check the product quality, right when it is received, to the inbound dock area.   Put Away Cluster:  One can pick distinct license plates at once and take them for a put away to distinct locations. This is especially useful for retailers, where many license plates are not complete pallets of inventory.   Packaging Product Dimensions: One can have various sets of dimensions for when an item is being stored in a warehouse, then packed into a box for packaging and packed into a box with more of itself (nested packing).   Location Utilization: This is a tool that allows warehouse managers to easily view and filter the volumetric utilization of resources throughout the warehouse.   Flexible Warehouse-level Dimension Reservation: This feature introduces more elasticity in the inventory reservation policy and enables businesses who run their logistics as WMS-enabled operations as-well-as, sell batch-tracked products, to register special requests by customers for specific batches on sales orders.   Services to Outbound Logistics  Small Packaging Shipping: Small packaging shipping adds functionality for setting up carrier login credentials, charging freight from customer’s third-party accounts, printing labels received back from the carrier web services, additional freight accessorial delivery types, and additional freight terms.   System-Directed Work Sequencing: this feature decides on the work orders that are to be presented in front of the customers.   Wave Load Building: The user can assign the shipment to an existing load in case the existing one meets the criteria or generates a new load whenever required.   Warehouse Slotting: depending upon the order demands, you can create replenishment work anytime. You can replenish location selection before the order has been placed.   Planned Cross Docking: This feature ensures the correct value of inventory as ordered will be directed to the accurate outbound dock or staging area, right from the receipt or creation. Thus, the remaining inventory will be safely directed to the storage location through the put-away process.   Inbound and Outbound operations are the essence of logistics. However, this is where several organizations find themselves stuck without suitable technology. Businesses can save a great deal of investments if they operate logistics smartly. Microsoft Dynamics 365 offers ERP for Logistics with a suite of tools that ensures seamless logistics operations. Trident Information Systems is a Gold Microsoft Partner and has specialized in Inbound and Outbound logistics management. Contact us for further information.   As the festive season arrives, it brings boundless joy, parties, and massive opportunities for retailers to strengthen their bond with the existing and new customers. This is the time when retailers can reinforce their eCommerce availability most probably with an ERP software for Ecommerce, since shoppers are predicted to make 65% for their purchases from eCommerce platforms.   Indeed, they are going to purchase from the tangent store as well, as eCommerce cannot provide the striking display, employee suggestions, live inspection, etc. that physical stores have, still shoppers are most likely to purchase items online. Therefore, retailers need to use every facility at their disposal to ensure an excellent eCommerce shopping experience.   Retailers must use an AI-based Platform to optimize their resources. One of the most common questions during the festive season is going to be “where is my order” and agents need to be as quick as possible during the heavy customer traffic. 19% of their time is dedicated to looking across an enterprise’s content sprawl or asking other officials to help them with the data.   This situation must be avoided, or else the customer might cancel his order and look for the services elsewhere. We have accumulated a few tips to enhance the eCommerce shopping experience.    Reinforce Your Workforce with the Right Tools and Support   As more customer service agents are working from home, they need the right tools and support in order to maximize their efficiency. In fact, 42% of remote workers claim that their efficiency is directly proportional to the system they have been provided. As holiday shopping ramps up, they need to be quicker and more efficient with the growing customer traffic. Easy access to the relevant data will do the job.   Customize Data-Based Recommendation   Your eCommerce storefront might be more convenient than shopping in a tangent store, yet it cannot offer the aesthetics of a brick-and-mortar store such as employee assistance, real touch inspection, and signage. Therefore, you have to make sure they come across the products that are right

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Give Holiday Shopper the Best eCommerce Experience Ever

Retail ERP Software /

As the festive season arrives, it brings boundless joy, parties, and massive opportunities for retailers to strengthen their bond with the existing and new customers. This is the time when retailers can reinforce their eCommerce availability most probably with an ERP software for Ecommerce, since shoppers are predicted to make 65% for their purchases from eCommerce platforms.   Indeed, they are going to purchase from the tangent store as well, as eCommerce cannot provide the striking display, employee suggestions, live inspection, etc. that physical stores have, still shoppers are most likely to purchase items online. Therefore, retailers need to use every facility at their disposal to ensure an excellent eCommerce shopping experience.   Retailers must use an AI-based Platform to optimize their resources. One of the most common questions during the festive season is going to be “where is my order” and agents need to be as quick as possible during the heavy customer traffic. 19% of their time is dedicated to looking across an enterprise’s content sprawl or asking other officials to help them with the data.   This situation must be avoided, or else the customer might cancel his order and look for the services elsewhere. We have accumulated a few tips to enhance the eCommerce shopping experience.    Reinforce Your Workforce with the Right Tools and Support   As more customer service agents are working from home, they need the right tools and support in order to maximize their efficiency. In fact, 42% of remote workers claim that their efficiency is directly proportional to the system they have been provided. As holiday shopping ramps up, they need to be quicker and more efficient with the growing customer traffic. Easy access to the relevant data will do the job.   Customize Data-Based Recommendation   Your eCommerce storefront might be more convenient than shopping in a tangent store, yet it cannot offer the aesthetics of a brick-and-mortar store such as employee assistance, real touch inspection, and signage. Therefore, you have to make sure they come across the products that are right for them. Use all the features at your disposal to provide a 360-degree view of your customer using a unified database. You can then use AI (Artificial Intelligence) platform like the one LS Central offers to create exceptional shopping experience, real-time inventory tracking, order tracking, deals and offers, etc.   With cloud-based technology, you can suggest relevant products not only based on the shopper’s history but also current trends among other shoppers. With the help of data mapping, the system algorithms “learn” and modify according to this data while ensuring more precise decisions.   Offer Multiple Platforms for Shopping  Customers these days are busier than ever, which drives the need for e-commerce convenience. Most of them do not have enough time to go to the store and purchase items every now and then. Hence, they look up to eCommerce platforms as an alternative: social media, websites, and third-party apps. Allow different shopping platforms, and do not forget to integrate them for smoother operations. Allowing multi-channel integration using cloud technology can access and read customer data more swiftly while generating insightful reports.   Leverage employees on placing orders wherever and whenever they want: be it while computing to the office, chilling out with friends, or even in the middle of a party. The options should be available.   Keep Mobile Shopping Experience a Priority  Having an eCommerce site is not enough to attract sales. Retailers must focus on the convenience of mobile phones. Mobile sure draws sales, but that does not mean people will stop coming to the physical store: they were shopping offline, and they still will. Many consumers choose e-commerce due to the risk of product unavailability at your store. You have to make sure your site can handle the waves of customers marching its way, especially during the festive period. It must work well on mobile, as well as let you track inventory and sales across all the channels. A unified system like LS Central optimizes the same database for all locations while ensuring transparent and real-time data of all the products you have.   Deliver Flexible Options   Last but not least, allowing shoppers delivery options play a huge role. In the case of online shopping, shoppers want their deliveries handled either quickly or cheaply, but most preferably both. However, according to some research, customers would rather prefer free over quick delivery. Most of them would even wait for 3-4 days in case the delivery is free. A unified ERP software for Ecommerce can take care of that.   During the festive season, home delivery is not the only thing that customers want. Ensuring flexible options on purchase and return of a product could make a massive difference.  To get an end-to-end vision of all sales, inventory, and business overall, businesses need a Unified Commerce System like LS Central that uses the same database for all the channels. If you are looking for an LS Retail Implementation Partner, contact Trident.  

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5 Retail Strategies to Gratify Customers in 2022

Retail ERP Software /

After such a crazy year where new challenges sprung and never spared a single industry, we are finally on the verge of 2021. With a new year comes new challenges, and businesses need to adapt to stay prepared already. With a unified technology like LS Central Software Solution, retailers can get a smooth pass-through challenging time.   In today’s scenarios where you can expect anything uncertain happening suddenly, retailers may bump into various Obstacles in 2022, such as:   Keeping up with rising customers, where customers expect smoother and customized services.   Difficulty in finding the right technology for your business.   Losing loyal customers to the competition.   Keeping up with labor shortage and optimizing existing staff’s efficiency.   Difficult internal communication among different departments for e.g., difficulty in communicating the inventory requirement to the warehouse management.   Poor decision-making due to lack of demand forecasting which later leads to overstocking and understocking.   There is a motto in any business “Customer is the king” while keeping them on a pedestal. The customer must be satisfied with a service, or else they may jump to the other brand in a heartbeat. With customers being so moody and becoming high maintenance, retailers need similar technology to keep up with the same.   Keep Customers Satisfied in 2022   The year 2022 brings new challenges as well as new opportunities: a fresh chance to satisfy customers. We have compiled five strategies to keep your customers intact with contentment.   Contactless Payment   Omnichannel experience  Personalized promotions, deals, and offers.   Self-Checkouts  Staff Efficiency Optimization   Allow Contactless Payments  These days, hygiene has become an even bigger requirement. Contactless payment options not only deliver more convenience but also help comply with the social distancing norms. Contactless payment includes anything other than cash, be it debit, credit, UPI, etc. Allowing mobile payments and Wireless payment options adds to customer ease.   Deliver an Omnichannel Experience   Customers these days have become highly unpredictable and moody, demanding smoother ordering and payment options. They incline more towards the brands that can offer enough flexibility to place orders and make payments anytime, anywhere. Let the customer connect your business through various touchpoints like apps, websites, third-party applications, and so on. This way, you can reach more customers who have limited access to either of those platforms. Additionally, unifying all channels also cuts complexities and streamlines the entire journey for the retailer as well.   Offer Personalized Promotions, Deals, and Offers   Different customers feel differently about a product. You have to understand this algorithm and offer personalized promotions, deals, and offers. Seek a powerful AI-based technology for this i.e., a technology that keeps tabs on every customer transaction and understands their habits, spending patterns, likes, dislikes, and other relevant data to make customized deals and offers.   Everyone loves surprises: you can also offer a surprise basket consisting of your new launches or a basket full of a combination of products at an attractive price. This strategy is helpful in reaching your customer’s heart since you make them feel special and belonged, they connect emotionally to your brand, and may even refer your store to others.   Bust Long Queues and Allow Self-Checkouts   With technology advancing rapidly, customers’ patience is dropping at a significant rate. Making them stand in long queues can be a risky affair. Thus, retailers have no choice but to deal with it smartly. Allowing self-check-out options ensures speedy transactions and free floor space. This feature is especially important during the festive season, where retailers are packed with a massive crowd. Some customers would rather drop everything as it is at the store, and leave as soon as their patience runs out. It is a risky situation where the only person benefiting is your competitor.   Optimize your Staff Efficiency  Reinforcing your staff with the efficiency of optimizing equipment like a Cloud POS solution can help provide greater customer satisfaction. If a customer has a tough time finding a product, one of your staff members can quickly locate it via his mobile device. With a POS, your staff can communicate with different departments more efficiently while cutting the computing time. Inventory can be stocked at the store already before running out. Moreover, maximizing your staff efficiency can bridge the gap between labor shortage and your business.   A unified software solution like LS Retail Software Solutions can work like magic. Being backed with an AI-Based technology, you can track customer behavior, create personalized deals, and offers, forecast demand, and manage inventory better. A cloud-based POS enables a 360-degree inventory view. If you are looking for LS Retail implementation, contact Trident Information Systems, we are a LS Retail Gold Partner, backed up with more than 150 technical resources. 

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Understand Your Customers’ Purchasing Behavior

Business Central Implementation, Retail ERP Software /

As soon as a business cracks a customer’s buying algorithm, it secures more profit. The online and offline actions that a customer takes before buying a product are referred to as customer buying behavior. It may include search engine consultation, social media engagement, and various other actions. This process is an essential marketing measure to tailor a business’s current products or services and match their customer’s demands.  The ultimate tool that helps understand a buyer’s pattern is AI. It tracks customer behavior through their browsing history, email interactions, click-through rates, and other mediums. Without AI companies have to guess the market trend and pick a marketing strategy randomly. However, with AI-enabled methods, they can classify customers into different groups according to their preferences and pick the most relevant strategy. It becomes easier to understand their needs through technology tracking their behavior.  Apart from AI, there are certain ERP services such as LS Retail, that track prospects and existing customers’ interest and purchasing patterns from their engagement on their websites and other platforms. The analytics team can identify which customer browsed through what product. Also, they can check up on the number of customers retained on the website for a long. But the question remains: how can you understand your customer’s buying behavior?   The first step is to identify your prospective customers. Identify who will be interested in buying your item. Otherwise, it is just a waste of time to engage with customers who probably will never purchase your product.   Then study the inclinations of your valuable customers- the ones who fall for fewer service issues and contribute more to your profit. Understand their psychology while asking yourself the following questions:   Do they make purchases after careful consideration or on impulse?  Do they consider price over quality or vice versa?  Are they your loyal customers who make frequent purchases or are they one-time buyers?  Do they exclusively purchase from you or patronize your competitors as well?  Do they contact you through a precise channel like- your website or an app?  Once you answer these questions, it’s time to dive deeper into the research.   Recognize The Buyer’s Need/ Desire: A person will not purchase a product or service until he needs it. The factors driving him to make purchases can be internal (Hunger or thirst) or external (from a promotion or word of mouth). As soon as you recognize their needs, you can segregate them into distinct groups.   Information Research: As you recognize a customer’s needs/ desires, the next step a customer would take is to carry out internal/external research of your business to figure out the best possible service or product for them. This can involve browsing through the graphics, print, and other media revolving around their central buying decision.   Evaluating Alternatives: At this stage, the customer scans through different products that are potential enough to fulfill their requirements based on alternative product attributes. The customer’s next step greatly relies on their attitude and involvement. For instance, if the customer has a positive attitude with high involvement, they are most likely to consider different brands and companies. However, in the opposite situation, the customer might go through one or two brands.    The Purchasing Stage: this is the second last stage of understanding customer behavior. The final purchase can be disrupted because of two factors 1) negative feedback from other customers and 2) the receptivity towards the negative feedback. A customer might drop the idea of making the final purchase under the influence of other customer feedback.   Post-Purchase Behavior: this is the last and the most crucial stage that defines if the buyer will purchase from the same brand in the future or not. They compare their current purchase with their previous purchase and identify if it meets their expected standards. If the product passes, it generates brand loyalty and more future purchases.   Final Words   With the help of AI or some ERP services like the one LS Retail offers, businesses can accumulate enough customer data to identify their buying behavior, catch current trends and make specific strategies for customers. Trident Information Systems is the Gold LS Retail Implementation partner and has serviced various businesses with the same. For further information or a demonstration, contact us.  

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The Importance of Omni Channel Management in Restaurant and Foodservice.

Restaurant Management ERP /

Ensure a seamless journey to your customers and let them place orders from the channel of their choice. Integrate every channel and manage them centrally with an ERP for Hospitality, such as LS Retail: one of the best Hospitality ERP Software. Omnichannel was once believed to be used by only retailers focusing on consistent customer experience throughout various channels: Brick and mortar, direct and wholesale. However, many people overlook its importance in the restaurant industry since it operates quite differently than retail. Nevertheless, restaurants and other foodservice providers operate on different channels and can tremendously benefit from it.   Why an Omni Channel Restaurant Strategy?  The Restaurant industry is transforming, and so are their needs, a good Restaurant Management Software can help keeping-up with the transformation. Today’s consumers want to order their fast food from anywhere and at any time. It is imperative, and not optional that the customer experience is seamless and connected. Those consumer needs are driving the omnichannel trend. For restaurants, that means providing their customers with multiple ways to order, pay, and receive their meals.  Restaurant operators are now recognizing its importance in their industry. They are acknowledging the importance of being visible to new customers while embracing multiple channels and hence adopt a wise multi-channel management system i.e., Omni Channel. This is the same reason an eCommerce retailer decides to have a concrete shop to reach more customers. Be it via enhanced delivery options, a non-traditional and pop-up unit, food trucks, or any other medium, restaurants are reaching more customers through different channels.   How does Omni Channel Management Help the Restaurant and Foodservice Business?  Customers demand more convenience as soon as they get in touch with your restaurant. It is up to you to offer a continuous brand image and customer experience both online and offline for pick-ups, dine-in, takeout throughout devices. With such efforts, the customer feels looked after and gets a consistent experience. Given below are the few benefits of proper Omni-channel management for your restaurant business:  Central Control for Multiple Locations  With LS Retail Hospitality’s Omni Channel Management, control all your food channels centrally from the head office. Set up menu items, recipes, meal deals, and modifiers. The system replicates data and transmits it throughout the Restaurants, automatically allowing you to manage POS (point of sale) terminals and staff from headquarters. Being one of the Best Software for Restaurant, it offers multiple tools within the same platform which many of the other Restaurant Management Software fail to offer.   A Greater Reach   The more channels your restaurant has, the bigger the audience you can reach. Consider how many additional consumers you could reach if you started offering delivery, takeout, or a drive through.   In the delivery space, you can choose to collaborate with a third-party service provider, already having a large customer base such as Uber Eats, Takeaway.com, Deliveroo, etc. Restaurant Management Software such as LS Retail itself can manage your delivery and online ordering operation more efficiently.  Free Flow of Information   Integrate omnichannel the correct way among all the tech platforms you have: POS or food delivery apps. As soon as you are onboard new customers on your POS, you can simply collect their data and optimize it to generate loyalty programs.   As you integrate more channels you start collecting new data from new sources. If used correctly, you can understand your customers’ behavior and identify new methods to serve them better.   Improving data flow also enhances your efficiency from the front office to the back office. When you have efficient technology and clean data, you might as well take care of your staff better. Hence, encouraging them to become more efficient.   Improved Customer Experience   Providing a consistent Brand Image and streamlining customer experience is what Omnichannel experience is all about. The main objective of this approach is to create a seamless customer experience throughout all the channels and touchpoints, treating them the same irrespective of the location they placed an order. This fosters brand loyalty and repeated business.   Aligning all your channels not only streamlines the user experience but is also an asset to customer service and support. Your support team can extract your customer’s records on interactions, issues, and orders in real-time. Hence, turning the buyer’s journey a lot easier and satisfactory.   CRM Data Optimization   You can use CRM to gather direct feedback from your customers. Similarly, you may respond swiftly to all reviews and build a personal connection with them. The best way to get repeat business is to nurture your customers. You can optimize omnichannel strategies such as email and SMS campaigns to maintain and strengthen customer relationships.   Through the right targeting and segmentation, you can access the right set of customers. Adding personalized messages such as greeting cards on their birthday, offering exclusive rewards for being a valued customer, or offering their preferred dish as an incentive. Use automated workflows to ensure you deliver these campaigns at a precise time.   Greater Flexibility   Omnichannel management helps maintain and keep track of everything throughout multiple platforms. A customer should be able to order food from any chain available near him as well as return it if not satisfied. These flexible options boost customer satisfaction and sales.   Studies show a customer is most likely to purchase from a business if their omnichannel works seamlessly and empowers them to make flexible choices.   With LS Retail – the Best ERP for Restaurant, you can simplify your omnichannel management and provide better flexibility to your customers.   Why Trident?  After winning multiple awards, Trident Information Systems has been recognized as a Gold Microsoft Dynamics 365 and LS retail partner since 2004 and services many restaurants and foodservice businesses so far. With our ERP for Hospitality services, 150+ resources, and technical tools, many successful restaurants have been our clients. For further queries contact us.  

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Why Do You Need a Unified Commerce Solution to Boost Sales and Customer Services?

Retail ERP Software /

Boost sales and customer services with the help of Unified Retail Management Software. With LS retail you can understand your customer psychology and make sales strategies accordingly. Get greater visibility and make more effective marketing campaigns to attract more customers.  A modern Retail ERP Software is a unified software solution, that helps avoiding  patchwork hardships. This solution integrate multiple departments within the same environment and help businesses build on solid foundations.  Optimizing multiple software solutions can be a pain, while building IT complexities. It can hamper your management and drain resources. Therefore, your finances are engaged in doing the technical patchwork and keeping your staff tied up.   As for data management, it gets quite hard to take care of data across multiple storage systems. It is pretty complicated to manage your data as the system allows it, different software follows different patterns. Hence, you are all entangled with multiple software management formats.  While using multiple software systems, financial reporting becomes a real pain. Data extraction followed by data standardization of calculation and formulae into a single accounting template from different applications, sub-ledgers, and transactions is not ideally recommended.   It is complicated to extract data from a soiled database and when these databases do not coordinate, it hampers your efficiency to improve and enhance. Failing to share the required document throughout the departments can become a potential threat to the overall productivity of your organization.   Boost Sales and Customer Services with a Unified Commerce Solution: LS Central.   You need the right Retail ERP Software, effective customer service, and excellent quality products. LS Central being a unified commerce solution built on Microsoft Dynamics 365 Business Central ERP. It is easier for the retailers to meet exceeding customer demands for exceptional services.  This is how LS Central helps to boost profit and customer services:   Centralized Control   As a Unified Software, LS Central incorporates your overall business from back to front, POS, ERP, inventory, sales, promotions, and offers. The data drawn from the key areas are combined on the same platform while ensuring centralized control of the retailer. You no longer have to move your data from ERP to eCommerce/ in-store or you need to import files: the system automatically takes care of it.   Effective Customer Service   With LS central, draw customers back and get repeated business, allowing secure and contrasting payments. Compare replenishments with the real market demands, allowing customers to check real-time stock availability. Integrate customer shopping data and use their preferences to personalize interactions. Allows self-service shopping and checkouts. Give the first hand to customers to return your products online or in-store as per their preferences. Allowing one on one appointments, consultations, and personalized services.   Loyalty Programs   Loyalty programs can boost your sales like magic. Having an insight into your customer preferences and their spending pattern, you can utilize that data to generate exclusive offers, discounts, and other schemes to lure customers in. As the name suggests, these programs ensure customer loyalty and contentment with your services.   Omni-Channel   Deliver an out-of-the-world shopping experience, also encourage your customers to invest their loyalty and engagement both in-store and online. Allow them to create and maintain shopping lists, address personalized offers straight on their phones. Boost brand awareness and customer retention hand in hand via the omnichannel. Compute customer data, profiles, and spending patterns to create business strategies.  M-POS  With M-POS, retailers and merchants can accept various payment methods on their phones. Additionally, you get value-added services that help with your business productivity. You can make card payments, online payments, and cash withdrawals and wallets, etc. It is another method to track customer data and use it for your benefit. Only a few companies offer a comprehensive solution to accept payment with the M-POS.   Unified Data   To get a holistic view of the customer experience, you need to adopt a centralized data platform in Retail CRM Software, containing everything from the contact center, website data, sales information, and marketing information and analysis on everything touched by your customers. With LS Central get an overview of your business via a centralized platform bringing all the necessary data within the same environment. Make better decisions with the bigger picture now available.   Final Words   A unified software solution like LS Retail can help you boost sales and get delighted customers. We recommend researching through retail ERP Companies and finding a suitable LS Retail Implementation Partner. Trident Information Systems is a Gold LS Retail partner and earned experience of over 22+ years. Armed with 150+ technical resources, we have successfully served multiple businesses. 

Why Do You Need a Unified Commerce Solution to Boost Sales and Customer Services? Read More »

Why Hospitality Industry Needs a Future Ready Technology

Restaurant Management ERP /

This Pandemic has brought a massive shift in the Hospitality industry. The tough working parameters have made it quite difficult for restaurants to sustain their services. The juggle between survival and keeping up with government regulations demand a future-ready Restaurant Management Software to be a must-have for all the restaurants.   Such software embraces sophisticated technology which are pushing their limits to evolve into their best vision. One such software includes LS Central for Restaurants; it broadens up to ERP for Restaurant management, and facilities complete business management in the same platform. It is an excellent Restaurant management software, especially when today’s scenarios have shaken the industry from within.   Current Challenges Faced by Restaurants Covid-19 pandemic has constrained this industry to operate differently and adopt suitable solutions in order to survive. Certainly, there are a few things that no one saw coming: Meeting the Break-Even Point: your break-even point can be defined as the sales covering your operating costs. Like all the businesses, where the CEOs wish for huge profits, restaurants are struggling to meet their break-even point. Keeping up with the sanitation and health regulations: covid 19 pandemic has made customers and staff even more aware of their sanitation and health Off-Premise Dining: the enforced lockdown has labored the dine-in restaurants to swear by delivery sales and take always to meet the necessary returns. Good Restaurant management software can be a huge help. A recent techno mic conducted study has revealed, over 80% of restaurants were prevented from shutting down because of take always and food deliveries. This is believed to be the forthcoming scenario for the next few years. Limited offers and innovative menus: to last throughout the forthcoming years, there is an incredible need to adopt more creativity. Offering certain menus, new offers, and out-of-the-world experiences can draw a great deal of draw diners, especially those cutting on their dining out budget. Advance online ordering system: Restaurants are subjected to strict sanitary guidelines and lockdowns and are expected to remain the same way for quite a while. There is a growing need for contactless home deliveries and online food orders. Overcoming the slow pace in 2021 will have restaurants to have examined all business prospects and aspects again. Restaurants need suitable Restaurant Management Software such as LS Retail for food services to cope with the upcoming challenges. How Can LS Central For Restaurants Help You Combat The Challenges In Hospitality?  There are many technological and non-technological challenges in the hospitality industry, such as the need of using multiple restaurant management software to get different features, back office and front office integration issues, lack of real time data tracking, difficulty in retaining customers and so on. LS Central for Restaurant can help you get rid of them. It is an all-in-one Restaurant Management Software that generates a real-time data report and exhibits the bigger picture of cafes, restaurants, and other food services, integrating activities from the back office to the final customer serving, therefore, leading to excellent coordination. Additionally, you can get the following benefits:   Gives The Ultimate Control Over Your Restaurant Since you can monitor each business activity and access real-time data within the same environment, You can eliminate the excessive expenses on multiple software. It carries out the following tasks: This Restaurant Management Software supervises and administers your franchise and location from the headquarters. Controls recipes, prices, offers, menus, and campaigns centrally. Navigate the performances of your staff and carry out effective communication. Computes real-time costs and revenues, and picks up the latest trends and opportunities. Check up on the real-time reports. Uses Artificial Intelligence to read and predict your customer’s or prospects’ behavior. Scales up your business and helps it grow. Centrally Manage Your Restaurant   Since you can monitor each business activity and access real-time data within the same environment, you can eliminate the excessive expenses on multiple software. It carries out the following tasks:    This Restaurant Management Software supervises and administers your franchise and location from the headquarters.   Navigate the performances of your staff and carry out effective communication.   Computes real-time costs and revenues, and picks up the latest trends and opportunities.  Check up on the real-time reports.   Uses Artificial Intelligence to read and predict your customer’s or prospects’ behavior.   Scales up your business and helps it grow.   Cut Costs and Boost Revenue   With proper assist management measures, you can minimize waste and use your resources optimally with this Restaurant Management Software. LS Central does the following jobs for you:      Accurately price your menu and ensure good returns.  Orders and distributes the appropriate quantity of ingredients. .   Plan out your meals and streamline your ingredient orders.   Automates everything and eliminates mistakes.   Allow Customers to Serve Themselves   Get ready to deliver excellent customer services and draw a broad set of customers repeatedly. This is how it helps your business get a customer boost:      Uses mobile POS on the table and takes contactless orders and payments.   Gives your customers a free hand to customize their meal by removing or adding ingredients of their choice.   Exhibits the exact ingredients and information on allergens at the POS on online platforms and also on self-ordering devices.   Adjusts the price and the menu as per the demand.   This Restaurant Management Software allows your customers to order food online or as per their preferred services.    Loyalty Programs     A loyalty program is a great measure to retain your current customers and also to increase the customer base. A customer loyalty program includes the following:      Prepares a personalized promotion and each guest can get an attractive meal deal  Smartly generates loyalty programs to benefit you and your guests in the shape of returns.   Creates happy hours strategy to attract maximum customers.   Launches various deals and offers according to customer preferences and spending behavior data.    Our Final Words LS Central is one of the best Restaurant Management Software which integrates services like Point Of Sale, Supply Chain Management, Operations, Online Channels, Inventory, and customer loyalty within the same environment. Trident is one of the most renowned LS Central Information Partner. For the best support, feel free to contact us. We will be more than happy to serve.

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Trident Information Systems, is one of the leading global providers of Information Technology services and business solutions with over with a proven track record of over 24 years. We have been consistently adding value to the business bottom line of our global clientele.

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