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How do Successful Loyalty Programs Help in Increasing Sales and Drives Customer Behavior?

Did you know if you manage to boost your customer engagement rate by as low as 5%, your profit can increase up to 60%? Loyalty programs are a great measure to increase customer engagement from both existing and new customers. Loyalty programs deliver tremendous benefits to a business, they make the customers feel being cared for, recognized, and valued. Why wouldn’t anyone want to come back to you if you make them feel special? Apart from financial, these programs proffer non-financial benefits as well. Note that not just any loyalty programs will provide the same benefits, you need to carefully hold research, track customer behavior, understand their spending pattern, and generate customer driving strategies. A unified ERP software like LS Retail can help create loyalty programs like a piece of cake. Essential data is automatically generated in the form of dashboards, providing a single vision of truth. Therefore, driving customer behavior and boosting sales. Why is Customer Loyalty so Important? Research has shown that 80% of your business comes from your loyal 20% of customers. An effective loyalty program can ensure repeat business from 47% of your customers. Amazing eye-catching deals can drive a good sum of customers back to your business. Most people believe that brands should offer loyalty programs while 60% of internet users address ‘earning rewards’ as one of the most valued aspects of a retail shopping experience. It is best to use software that helps create loyalty programs like LS Retail, where customers can earn loyalty points and redeem them in your retail store and its respective chains. You can create different schemes and set rules on how to collect and spend points. Apart from this it can help segment different customers based on their spending patterns, choices, and habits. It also keeps track of the vouchers and offers that are redeemed or on stand-by. How Effective Loyalty Programs Help Boosting Customer Sales? An effective loyalty program can do wonders for your business, boost sales and connect with the customers emotionally. Nothing is more effective than a loyalty program based on a customer’s desires, spending pattern, behavior, and similar factors. Research has shown that people’s emotions drive them to purchase more than their needs. Given below are its amazing benefits: Greater ROI It is costlier to acquire new customers than to retain the existing ones. Paying for different forms of promotions can add up to the marketing costs significantly. Additionally, 50% of your existing customers are more likely to spend more on your new product. Hence, providing a higher ROI. Stay Ahead of the Competition Shoppers tend to go through a hundred brands before buying a product in a few clicks keeping the product in mind more than the store. It might drive a few businesses like yours to the bottom, putting larger stores like Amazon at the top. Loyalty programs can change your game while not relying on the pricing alone. Since buyers tend to spend more based on their emotions than their requirements, a loyalty program understands the customer and creates perfect schemes for them. It makes them feel special and connects them on an emotional level. Understand your Customers A loyalty program helps you understand your customers better, their preferences, and predict their behavior. With a loyalty program feature, you can effortlessly identify trends, micro-segments and anticipate demands. Upgrade your marketing campaigns keeping customer habits in mind. Plan your stock, mix-match products, and boost cross-selling and upselling. All the channels a customer uses to access your business can store their data, process them, and turn them into insightful dashboards. Without proper customer insights, your business fails to create effective deals and offers. New Customer Engagement With a well-structured loyalty program, you can incentivize referrals, rewarding customers who bring new customers to your business. There is convincing evidence suggesting that referred customers are more profitable and loyal than non-referred customers ensuring more loyalty and low churn rates. 83% of customers show greater trust in personal referral than any other form of marketing. McKinsey’s study shows that referrals generate twice the sales of paid promotions. Creates Brand Advocates Loyalty programs not only encourage people to increase their engagement with your business but also promote it. According to some research, loyalty programs help boost referral promotion. People recommend a business to their friends and family members if they are happy with the loyalty schemes. Showing your customers how much you value them connects them emotionally and turns them into your brand advocates. Additionally, 86% of costumes engage with a brand by spreading the word. Final Words More customer engagement is the essence to boost sales. Ensure customer engagement with effective loyalty programs as it ensures a greater ROI, keeps you ahead in the competition, understands your customers, engages new customers, and creates brand advocates. ERP software services like LS Retail integrate all the channels and extract customer details which later help in making effective loyalty programs. Trident Information systems is a Gold Partner of LS Retail and has served various businesses so far. For further queries or a demonstration contact us.

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Understand Your Customers’ Purchasing Behavior

As soon as a business cracks a customer’s buying algorithm, it secures more profit. The online and offline actions that a customer takes before buying a product are referred to as customer buying behavior. It may include search engine consultation, social media engagement, and various other actions. This process is an essential marketing measure to tailor a business’s current products or services and match their customer’s demands. The ultimate tool that helps understand a buyer’s pattern is AI. It tracks customer behavior through their browsing history, email interactions, click-through rates, and other mediums. Without AI companies have to guess the market trend and pick a marketing strategy randomly. However, with AI-enabled methods, they can classify customers into different groups according to their preferences and pick the most relevant strategy. It becomes easier to understand their needs through technology tracking their behavior. Apart from AI, there are certain ERP services such as LS Retail, that track prospects and existing customers’ interest and purchasing patterns from their engagement on their websites and other platforms. The analytics team can identify which customer browsed through what product. Also, they can check up on the number of customers retained on the website for a long. But the question remains: how can you understand your customer’s buying behavior? The first step is to identify your prospective customers. Identify who will be interested in buying your item. Otherwise, it is just a waste of time to engage with customers who probably will never purchase your product. Then study the inclinations of your valuable customers- the ones who fall for fewer service issues and contribute more to your profit. Understand their psychology while asking yourself the following questions: Do they make purchases after careful consideration or on impulse? Do they consider price over quality or vice versa? Are they your loyal customers who make frequent purchases or are they one-time buyers? Do they exclusively purchase from you or patronize your competitors as well? Do they contact you through a precise channel like- your website or an app? Once you answer these questions, it’s time to dive deeper into the research. Recognize The Buyer’s Need/ Desire: A person will not purchase a product or service until he needs it. The factors driving him to make purchases can be internal (Hunger or thirst) or external (from a promotion or word of mouth). As soon as you recognize their needs, you can segregate them into distinct groups. Information Research: As you recognize a customer’s needs/ desires, the next step a customer would take is to carry out internal/external research of your business to figure out the best possible service or product for them. This can involve browsing through the graphics, print, and other media revolving around their central buying decision. Evaluating Alternatives: At this stage, the customer scans through different products that are potential enough to fulfill their requirements based on alternative product attributes. The customer’s next step greatly relies on their attitude and involvement. For instance, if the customer has a positive attitude with high involvement, they are most likely to consider different brands and companies. However, in the opposite situation, the customer might go through one or two brands. The Purchasing Stage: this is the second last stage of understanding customer behavior. The final purchase can be disrupted because of two factors 1) negative feedback from other customers and 2) the receptivity towards the negative feedback. A customer might drop the idea of making the final purchase under the influence of other customer feedback. Post-Purchase Behavior: this is the last and the most crucial stage that defines if the buyer will purchase from the same brand in the future or not. They compare their current purchase with their previous purchase and identify if it meets their expected standards. If the product passes, it generates brand loyalty and more future purchases. Final Words With the help of AI or some ERP services like the one LS Retail offers, businesses can accumulate enough customer data to identify their buying behavior, catch current trends and make specific strategies for customers. Trident Information Systems is the Gold LS Retail Implementation partner and has serviced various businesses with the same. For further information or a demonstration, contact us.

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The Digital Age of Data Intelligence

Microsoft Dynamics Partner / Trident

What comes to your mind when you think of “Data Intelligence?” Is it Business Intelligence? Maybe Business Analytics? Data intelligence is the foundation for creating any insightful report. It is more than analytics. The process of optimizing Artificial Intelligence and Machine Learning tools to scrutinize and transform large datasets into intelligent data insights, which businesses can further use to improve their services and investments refers to data intelligence. They can implement data intelligence tools and methods to understand comprehensive information with the objective of developing better business processes. The most reliable data analysis is done focusing on these four components: Descriptive data Predictive data Prescriptive data Decisive data In other words, if data is “oil,” data intelligence is the “oil refinery.” It understands data and extracts incognito and insightful information while providing intelligence for data-driven decisions and actions. It helps companies extract, engage, and analyze data from different areas: Allows a 360-degree view of their business or certain areas. Endorses organizational transformation. Promotes data-driven culture in the organization. Help understand customers. Assists in building new services or products. Data Intelligence: A Business Essential Having customers with soaring demands, businesses have to become more active, reliable, and most importantly predictable. Earlier the companies used to promise their service and it was enough for the buyers. However, in this era, things are a lot different now, consumers give a premium to performance than a promise. Data Intelligence helps you deliver what you promised in the near time. You can easily predict when your machines are going to have downtime while being proactive in fixing them. You can estimate the accurate duration of a project and optimize resources accordingly. Being backed with a precise forecast, you construct reliability into delivery. The amalgamation of technological advancements and data science drives the opportunity to establish a unified, impactful, and sophisticated data intelligence. In order to improve marketing and business operations with data intelligence, an organization needs to follow these five steps: The first step is to acknowledge technological advancements of science, data, and software specifically designed to benefit from new opportunities. Secondly, it is essential to establish a universal identifier to unify online as well as offline first, second and third-party data via graphs and models. Thirdly, ensure the effective enrichment of data that is being generated and harvested daily. Then, allow the effective segmentation of data as per the current capabilities of your CDPs, then implement data science and machine learning tools to identify the potential data activation via any channel of interaction, usually known as omnichannel. Lastly, establish a common software for all the relevant parties empowering data intelligence for all – from data analytics and data science teams all the way to the planning and operation teams. It should be accessible for anyone desiring to exponent current market opportunities. Business Intelligence Business Intelligence is the essence of data intelligence ensuring various levels of insights with increased value and technological complexities. It is one of the most crucial business aspects and sets a foundation for your business decisions. It typically includes four types of analysis. Helps Improving Competitive Intelligence Businesses can get a competitive edge with such analysis which turns big data into insightful actionable reports. Such solutions allow data access to authorized people ensuring a competitive, secure, and intelligent report. This ensures organizations can make more strategic decisions quickly with this information effectively. Improves Market Intelligence Akin to competitive intelligence enhancement, intelligent data analysis can help improve market intelligence by identifying customer insights, customer monitoring, buying patterns, and predicting market trends. Having these details available on a single platform can help businesses become more responsive towards marketplace changes while optimizing manufacturing and cutting waste. Integrates Data Since there is data everywhere, in different formats and texts, it makes data analysis a challenging task. However, this technology extracts inputs and turns them into more actionable reports while minimizing complexities existing with data locked in different software and spreadsheets. Having data extracted from various sources and formats is transformed into a single vision of truth, making it easier for entrepreneurs to analyze their businesses and make logical decisions. Provides Customer Insights Intelligent data analysis extracts customer data from CRM, social media campaigns, email marketing, and websites while determining customer engagement with your business. It helps an organization identify factors causing low or high engagement and create effective strategies to boost sales. Bottom Line Data Intelligence is more than just analytics, it collects data from different sources and refines it to deliver further for generating analysis. Data intelligence can be addressed to the process of optimizing Artificial Intelligence and Machine Learning tools to scrutinize and transform large datasets into intelligent data insights. Business Intelligence is the essence of data intelligence, a business scalability relies on your BI capabilities. Trident Information Systems is equipped with Microsoft’s robust tools ensuring a powerful BI service. For further queries or a demonstration, contact us.

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How ERP Combats Short Labor Supply in Warehouses?

Supplychain management ERP / Trident

Call it labor shortage, exploding demands, or both, manufacturers face tumultuous stress in 2020. As factories, warehouses, and markets open, the shortage of labor is not going anywhere. As of June 2021, US Bureau of Labor Statistics data, manufacturing added up to 15,000 jobs, but employment is still down by 481,000 from the February 2020 count. Warehousing added 11,000 new jobs. However, the number is still down to 94,000 over the same period. There are various factors driving labor shortage. Labors might leave one job for another in search of better facilities, salary, flexible working hours, and so on. Therefore, it becomes crucial to retain your existing staff. Ensure hygiene and employee safety at your warehouse. Establish ergonomic workstations and equipment. Allow flexible work schedules. Enable ongoing training support. Equip your staff enough to handle multiple jobs. Be receptive to your employee’s opinions. No matter what factors are driving labor shortages, the manufacturers have to be more creative when it comes to dealing with labor. One of the best ways to deal with the labor shortage is to adopt an end-to-end ERP. How ERP Combats Labor Shortage in Warehouses? Digital transformation comprises all the strategies and methods that ensure optimum labor utilization. Bring a new life to your shop floor and transform your organization for the better. Apart from this, you can make complete use of your shop floor. Centralizes Control Keep tabs on all the warehouses from a single vision of reality. Turn big data into insightful dashboards. Identify insufficient processes and embrace growth opportunities. Generate more time and save finances with organization-wide visibility highlighting every growth-oriented opportunity. Have the comprehensive big data report at hand and build more effective processes or relocate your existing staff accordingly. Browse through current demands and available inventory and make effective strategies. Have improved communication and collaboration from top to bottom. Automate Operations ERP doubled with robotics automates manual and recurring tasks. It enables accelerated operations and more accuracy while helping you deliver the right services on time to your customers. Your plant and other stimulating areas get safer. While ERP focuses on the supply chain, other workers can focus on more creative or innovative tasks of the organization. With an end-to-end ERP, you can manage your back office with minimum staff working on it. Let the technology make floor plans for you so you can store your products in the most suitable locations within the warehouse. Unifies Different Business Modules ERP or Enterprise Resource Planning integrates and automates cynical business factors within the same technological environment, such as manufacturing, finance, inventory and order management, customer, communication, sales and marketing, project management, and human resource. You no longer need to hire multiple people to engage in these sections, the technology does the work for you. You need minimum staff with data unification. Inventory Tracking ERP delivers real-time inventory management. From the moment it enters the warehouse till the time it is dispatched. Some ERP service providers like Microsoft D365 enable tracking via mobile phones and other devices of your choice. It ensures inventory tracking anytime without having anyone else collecting and sharing the reports. Discard expired products and keep tabs on inventory that has already been dispatched. Make sure you never run out-of-stock and optimally locate the product within the warehouse. Innovative Technology Robotics helps fill labor gaps and increase productivity. As soon as you integrate robots with equipment, the staff starts getting more familiar with their uses. Some end-to-end ERP solution providers, such as Microsoft Dynamics 365, include advanced business intelligence and data analysis that transforms big data into visually actionable dashboards. Many researches conducted has shown that workers perform their tasks better with innovative technologies. The output rises as they start enjoying their jobs. A little creativity does the trick. Better Transparency With the advent of social media, millennials, and their younger subordinates extortionate sharing their ideas in the workplace. Microsoft Dynamics 365 fuels enterprise-extensive transparency and collaboration to meet this standard. Microsoft Dynamics 365 integrates different modules within a single system and enables organizational data through intuitive and sharp dashboards, promoting unparalleled visibility. Moreover, it has a unified platform called MS Teams, which connects employees with one another. Irrespective of their position, they can tap into a free flow of communication instantly. For instance, Warehouse staff can quickly communicate to the inventory manager about stocking-in or discarding certain products. Final Words The labor shortage is a worldwide issue. As soon as markets opened, the labor shortage caused grave pain. An end-to-end ERP solution can help businesses deal better with enabling centralized control, operation automation, multiple module integration, and so on. Trident Information Systems is a Gold Microsoft Partner that has served various businesses so far. Reinforced with over two decades of experience and a 150+ skillful team, Trident has accomplished a solid track record. For further queries or a demonstration, contact us.

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Retailers are Seeing Scary Supply Chain Ahead of Festive Season

Retail ERP Software / Trident

Festive season drives a boost of business and stress altogether, challenging retailers at every step. Retail ERP Software can assist through this period brilliantly. Being able to stand strong and manage everything effectively, complying with the right strategies, getting retailers maximum profit, greater customer in-flow, and goodwill as a reward. The festive season commences post-monsoon. In a span of 4 months, it mounts tremendous pressure on the retailers. Consecutive occurrences of multiple festivals drive different sets of consumers to buy assorted products or services. There is a high chance they would demand a mix-match of a few products. Additionally, the bid on a combination of regular consumption and gift factor adds to the complexity. It is always better to opt for Retail Management Software, as it ensures all the necessary tools required to get you through this frantic yet crucial period. What Causes Supply Chain Hiccups? The dazzling and cheerful festive season fetches various supply chain hiccups, turning jam-packed consumer seasons even tougher to deal with. Some major causes lead to supply chain hindrances: Running low on inventory Not having enough workforce Low storage space Last-mile fiction Effectively Manage Supply Chain During the Festive Season Working in silos can block ways to new opportunities, it delays operations and is prone to errors. Make sure you adopt Supply Chain Management Services like Microsoft Dynamics 365 for Retail Industry. You can make better replenishment strategies, plan loyalty programs, boost upsell and cross-selling, and much more. Smartly Replenish Inventory Replenishment strategies play a crucial part during the festive seasons. Poor replenishment can make this festive season a lot more stressful. Failing to find the desired product can lead your customers to approach your competition. You need technology that tracks your previous sales and patterns to help you make replenishment strategies. Working in silos will only make things worse. During high traffic, you need things to work faster and smoother, which is only possible with a Retail ERP Software such as Microsoft Dynamics 365. Forecast Demand and Plan Wisely It would be extremely helpful if you could successfully forecast customer demand during this festive season and stock just the right products. Apart from meeting daunting customer demands, it saves you from wastage and embarrassment. Analyze your previous sales, trends, and correlations to understand what people are demanding. Artificial Intelligence can provide tremendous assistance. You can easily pick an algorithm that matches your sales pattern the best and predict future sales demand on various levels. You can easily identify which product has the highest probability of being sold. Read Customers and Offer Special Deals During this heavy customer current, you are most likely to hook a good sale with smart strategies. Scan through their past purchase and spending patterns and identify which product they are most likely to purchase. Classify customers into different sets and plan offers for each set. Identify customer demands and encourage cross-selling. Offer discounts on the right products. Distribute coupons they can redeem later in the same or the other retail chains of yours. Refill Stocks as Soon as You Can All your efforts go in vain if your customers fail to find the desired products without delay. Going out-of-stock not only upsets your customers but causes a lot of embarrassment to you too. Track your inventory to stay updated as soon as you run out of stock. Inventory management tools such as the one Microsoft or LS retail offers can help you keep track of inventory and ensure prompt refilling. It is better to have your inventory data at hand, if you can get it on your mobile, even better. This way the updates reach faster to you. Avoid Multiple Integrations Having your data stored within different platforms can add to the complexities. Having to draw data from different software is more time-consuming and prone to errors. Similarly working in silos can do more harm than good during this opt for a unified solution like Microsoft Supply Chain Management. It is one of the Best ERP for Retail delivering a comprehensive supply chain suite – from Inventory Management to back office, everything packed within the same technological environment. Ensure free flow of communication throughout all the departments and deliver inventory requirements fast. Final Words Get ready for a business boom in this festive season. Ensure better Inventory Management and Replenishment with Retail ERP Software like Microsoft. Smartly replenish inventory, forecast demand and plan wisely, offer exclusive deals to your customers, and so on. Trident Information Systems is a Microsoft Gold Partner who has been serving various businesses for over two decades. For further information contact us.

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Bust Queues and Boost Sales during the Festive Season with M-POS

Retail POS Solution / Trident

Haven’t you prepared for the festive season yet? Don’t take too long. Grab a POS Software Solution and bust those long queues annoying your customers! Mobile POS is a boon, especially during these overwhelming periods. Be it a restaurant or a retail business, a POS supporting mobile devices can change the game. Research has shown that restaurants and retail stores using M-POS could make more sales than those sticking to old traditional mediums. Working in silos can actually make you lose track of your sales, or even worse, you may lose customers to your competition. Managing an overwhelming flow of customers is not easy, especially with old methods and limited staff. People these days are becoming even more impatient. Hence, they demand immediate attention. Failing to do so can deprive you of new sales. Nobody likes long queues. Customers won’t hesitate to leave your store/ restaurant/ food chain without making any purchases. Why M-POS Over Traditional POS? While a traditional POS system works well with accepting all sorts of cards, it does have a fair share of its disadvantages. From being bulky to being fixed at a corner, it does consist of unnecessary complications. Mobile POS Software Solution. However, on the other hand, it is a cleverer alternative. Mobile POS: You can accept payments on the go with M-POS It doesn’t need high-end technological knowledge You can carry it anywhere with you. Can be connected via Bluetooth to make faster and more secure transactions It is easy to maintain and has automatic settlements and integration capabilities. Traditional POS: Traditional POS can have greater installation costs. Being bulky, it is fixed at a place. Delivers less flexibility than a Mobile POS. How does M-POS Help to Boost Sales? Mobile POS for Restaurants or retail is a smarter alternative for the traditional POS system. It is simple to get it running. All you must do is select a POS Service Provider, download the application, connect your card reader to your mobile device, and you are good to go. Mobile POS systems generally work on Wi-Fi. However, LS Retail ensures continuity of transactions even with no internet access. Encourages Self-Ordering and Self-Checkouts During the festive season, where each member of staff is overloaded, customers demand faster and secure checkout mediums. Self-ordering and self-checkout can get it right. Allow customers to place orders and make customization independently, followed by check-out at the end. This allows your staff to be more efficient in their current tasks and empower customers simultaneously. Customers won’t skip a beat before leaving your store without snapping up a product. Hence a Mobile POS for Retail ensures flexible sales and seamless transactions. Ensures Vibrant Customer Services One of the greatest benefits of M-POS is its flexibility and this is where it outshines traditional POS systems. During festive seasons, customers expect cheerful and vibrant service even if the staff is busy. With M-POS you can reduce waiting times and even cut lines. This way your customers are bound to stick to your business. Whether you run a restaurant or a retail shop, you still have enough potential to treat customers vibrantly. Moreover, you have a personalized report on each customer, through which you can suggest products that might draw them. Offer Special Deals and Discounts Offering exceptional deals and discounts is one of the most common methods to boost sales during the festive season. However, if not done properly, you might end up losing potential sales otherwise. A suitable M-POS reads each customer’s preferences, purchasing patterns and customizes deals for classified groups or individual customers. It gets even easier to categorize products to be out on the sale. Considering current market demands, you can impose different discounts on various products. Offer gift cards, buy-one-get-one-free Continuity of Transactions Even with No Internet Not all POS Software Solution providers offer this feature. Some of them, like LS Retail, ensure continuity of transactions even with no internet access. Considering how overwhelming festive seasons can get and don’t spare enough time to breathe, let alone rest, internet connection loss can jeopardize prospect sales. Hence, it is recommended to have a backup that ensures continuity of sales. Resolves Customer Queries Instantly With a massive in-flow of customers, each with different demands and needs, they have different service requirements. Since humans are not designed to retain everything all the time, they need technological assistance too. A Mobile POS for Retail consists of the product details stored in. So, when a customer asks about a product’s price or other information, they can easily look it up on their assigned device and help them accordingly. This ensures faster transactions and minimizes customer traffic congestion. With increased efficiency, your staff can welcome and greet customers better, followed by more expeditious assistance. Identifies Valuable Customers Every business has a set of customers providing them with more business than the rest. A Mobile POS scans through each customer and their purchasing history. It also identifies customers making more sales than the rest. During the festive season, such customers deserve special treatment. Lavish them with offers they deserve. It not only makes such shoppers feel valued but encourages other consumers to make more purchases. M-POS can have a massive impact on your sales during this festive season. With faster transactions and more efficient customer services, expect tremendous referral promotion. Some M-POS Software Solution Providers even assure transactional continuity even with no internet access like LS Retail. Create loyalty programs based on precise, actionable reports and ensure vibrant customer services. Trident Information Systems is a Gold Partner of LS Retail and Microsoft. For further queries contact us.

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Boost Business with Dynamics 365

Microsoft Dynamics CRM / Trident

Do you really need a centralized ERP/ CRM? What difference would it make anyway? If that is something you are also wondering about, we have answers to that. Microsoft Dynamics CRM is one of the greatest centralized ERP/CRM service providers offering numerous in-built features and add-ons. Various entrepreneurs tend to use different software programs designed to manage either of them, or this is where issues emerge. They perceive it as a cost-cutting measure. Nevertheless, they are most likely to fail to achieve it. Integrating multiple software for ERP and CRM sources has more complications than maintaining harmony. It becomes a pain to manage different software integrations on premises. There is no data safety, once the hardware gives up, you may end up losing all data essential to run your business. Additionally, setting up hardware and carrying out regular upgrades are costly and exhausting affairs. There are three signs you need centralized ERP/CRM: Your current system is not helping you scale You are done dealing with disparate systems You are unable to fulfil customer expectations. How Would You Know Dynamics 365 is the One? There is a pool of CRM products out there. So, how would you recognize if Microsoft Dynamics is the one for you? We have compiled the top six reasons to ensure Dynamics CRM Software efficiency. Easy to Deploy Microsoft Dynamics 365 CRM Software avails enough flexibility to deploy in the cloud or the hybrid cloud environment. It is easy to manage deployment in whichever way you want. Since it is a cloud-based technology, it suits best for companies with a BYOD policy. Employees can easily access D365 applications via a web browser, Outlook, or any other mobile app. Enhances Customer Service Dynamics 365 for Customer Service collects massive customer data individually. It analyzes websites that each customer visits, how they interact with brands, their community, and background, and their sentiments behind purchasing a specific product. It also collects data that cannot be measured quantitatively but impacts sales significantly. This data helps customer service representatives to handle each customer precisely on a case-by-case basis. Having this data available in an accessible location, the representatives can deeply connect with the customers. Ease of Microsoft Products Employees can enjoy the ease of working with Microsoft since Dynamics 365 for Operations is compatible with other Microsoft products including the complete Microsoft Office suite. Employees can easily communicate via Outlook or teams, use Power-BI for data analysis, or share PowerPoint for documentation. Customizes with Flexibility Microsoft Dynamics 365 comprises various in-built features and modules to streamline customer service, sales and marketing, field services, and project management. However, if your requirements are a bit different than what has been provided, you may want to use the customizable tool designed to add additional fields and new objects to the system. Your Customization does not finish here, you can still add or remove certain features to meet your budget, goals, and Key Performance Indicators. Reduces Sales Cycle Your team handles a great deal of customer data every single day- whether they are working in the field or the office. It is a complicated and time-consuming process. Dynamics 365 for Sales and Marketing ensures sales cycle reduction with real-time easy data transfer, providing a complete view of each aspect of your sales journey to relevant people. Boosts Productivity Instead of accessing different applications individually like CRM, ERP and Office applications, etc. access data anytime with Dynamics 365. Forget those times when data searching was a tedious project, where different data was stored in different applications. Instead, with Microsoft, you can even avail yourself of real-time data from any device. Get real-time visibility and boost productivity. Microsoft Modules Microsoft’s D365 Modules ensure smooth business operations, continuity, data backup and safety, and automatic updates, resulting in increased efficiency and output. Sales Identify the exact customer to engage, shorten sales cycle within a unified environment, get insights from LinkedIn Sales Navigator, access contextual LinkedIn profiles and insights as a part of lead, account, contact, and opportunity record. Get visibility on the accurate data via Microsoft teams. Cut down routine tasks and get frequent suggestions to create new records such as meetings, contact tasks, and so on. Marketing Engage customers in real-time, understand customers based on their interactions across mobile, email, social media, custom channels, and in-person touchpoints. Use AI recommended unique content and offers to increase engagements. Optimize delivery times, channels, and journey steps so they are unique to the customer. Unify and share customer data more securely. Align teams throughout the company with a real-time single view of customer context over your D365 applications. Service Get visual assistance for modern self-service solutions, resolve issues quickly with AI-powered virtual agents. Get a complete view of your customers, avail your agents of a holistic view of the customer’s profile and their past interactions. Help agents get faster answers with AI-Powered suggestions. Analyze comprehensive support insights with built-in AI. Detect emerging trends and automation opportunities over agents, support topics, engagement channels, and so on. Finance Get real-time and accurate reports on your cash flow. Monitor cash flow, spot current as well as future trends and make more data-driven decisions. Automatically process vendor invoices. Save time and labor costs by submitting invoices automatically. Deploy new subsidiaries and product lines in record time. Adapt to the dynamic regulatory environment fast. Optimize a guided, rules-based chart of accounts and low/ no-cost globalization services. Supply Chain Centrally manage product information across global sites and subsidiaries. Forecast demand and streamline sales via AI, ensuring accurate on-time delivery to customers. Enhance inventory visibility, deliver cross-channel real-time inventory visibility, minimizing overstocking or stock-outs. Manage the shop floor with the current view on production and stock to enhance throughput. Human Resource Seamlessly work with Microsoft Teams to and keep a record of time-off balances while submitting leave requests. Create compliant and creative programs meeting dynamic global regulations. Create compliant and competitive programs meeting changing global standards. Connect with other effective HR solutions including payroll, talent management, LinkedIn, and recruiting to create an HCM ecosystem check-marking all your boxes. Why Trident? Trident has served multiple businesses since 1999. Backed up with an experience of 22+ years and a full-fledged team of experts, we have been ordained with multiple awards for our efforts and efficiency.

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Why Should You Upgrade your NAV Version to Microsoft Business Central?

dynamics 365 business central / Trident

Debuted in 1987, then acquired by Microsoft in 2002, NAV is now called Microsoft Business Central Dynamics NAV. Being one of the most profuse software packages, it offers more than 110,00 installations globally. What began as an on-premise software solution orienting SMEs, now has various deployment options ranging from private to public cloud. Each one is designed to seamlessly comply with other Microsoft applications such as Dynamics 365 for sales, Power BI, and Office 365. Outshining Dynamics NAV, Business Central offers: A more compact integration with other Microsoft applications, avoiding traditional silos sourcing hindrances. Embedded Power BI which avails real-time data and business analytics for more actionable insights. Seamless upgrades with bi-annual release cadence. An automatic workflow creation with Microsoft Flow to enhance efficiency. Smooth data transmission with Microsoft CRM platform, Dynamics 365 for sales. How does Dynamics NAV differ from Business Central? Business Central Implementation delivers all the standard Functionalities that Microsoft NAV has. Thus, there emerges an interesting question; Why do you need to opt for NAV to Business Central Upgrade then? Microsoft is on an enhancement spree where they commit to streamlining business operations, enhance customer interactions and stimulate growth. However, it should be noted that businesses using Dynamics NAV have stopped getting new version releases after December 31, 2018. Therefore, there is no customer support available for Dynamics NAV users and it becomes necessary to upgrade to Microsoft Dynamics Business Central. The new version proffers various exciting features such as: Licensing Options: You have the flexibility to choose your subscription package; you can either pick a monthly subscription or perpetual. It is up to you whether you want your operational expense or capital. Hosting Option: Avail Business Central as both a Cloud-based SaaS solution and perpetual hosting solution. While you can use the solution on a private data center or your server but a cloud with NAV. Seamless Upgrades: With Business Central you can witness automatic upgrades taking place in the background on a bi-annual release cadence. Even if you decide to get a few add-Ons or any customizations, this process will still get going seamlessly. It is a faster and smoother process with Business Central than that of NAV. What Benefits does NAV To Business Central Upgrade Offer? Since Dynamics NAV stopped releasing its new versions after 31st December 2018, there is no other customer support but Support for Business Central. Tighter integration with other Microsoft applications, real-time data availability, and bi-annual release cadence upgrades ensure smoother business operations and productivity boost. You can get numerous benefits from this upgrade such as: Microsoft Cloud Security Cost benefits Modern Equipment Alternative for Hardware Business Expansion Technical Support Microsoft Cloud Security Data security and safety has always been the top concern of IT professions. However, with Microsoft’s robust security system they no longer have to stress on it. There are more than 3,500 IT experts in Microsoft making it an industry leader when it comes to safety, threat detection, and system protection. By having a massive security-focused IT team collaborating with yours, you never have to worry about any malware or security threat. Instead, your IT technicians can seamlessly carry out tasks they are assigned to. Better Budgeting Microsoft Dynamics Business Central is no less expensive than Dynamics NAV itself. However, you do get a better understanding of your finances, allowing your experts to make better budget plans more carefully. Cloud upgrade is a financial shift that reallocates ERP (Enterprise Resource Planning) spend from infrastructure, expensive servers, integration costs, and licensing fees. Business central upgrade is the ultimate upgrade you will ever have to pay for, after that, upgrades happen automatically at no cost, ensuring you are on the latest version. Modern Equipment Business Central displays an intuitive interface, which is easy to use and cuts training time. Its features resemble those of other Microsoft applications you have already been using. Additionally, it is elastic enough to be used anytime, anywhere. It does not matter wherever you are, you can still use it and get your work going. Alternative for Hardware This is a great solution for businesses that do not wish to invest in a hardware-oriented environment but wish for smooth business operations. Many on-premise businesses spend a fortune on hardware set-up and software configuration ensuring high availability, reduced uptime, security, and backup. Business Expansion Microsoft Business Central is designed to manage your finance, customer, and supply chain more effectively. Moreover, smart reporting and real-time visibility are at your fingertips complementing smart management and project optimization. Therefore, simplified business operations and output-centric technology drive deeper market penetration and greater scalability. Business Central streamlines business operations and ensures free flow of data transmission with no place and time limitation. From small businesses to startups, there is a scope of business expansion for all entrepreneurs. You can freely focus on major productive aspects of your business with Microsoft’s automation. Technical Support You are automatically entitled to Microsoft’s support system once you avail their cloud-based versions. According to your time-to-time customization requirements, you can also integrate with other Microsoft applications. If you require more personalized capacity in your plan, use API (you cannot use it with Microsoft NAV) Why Trident as an Implementation Partner? Trident offers an industry-specific assessment by certified experts to help you define and accomplish your business goals through Dynamics 365 implementation and customization. Trident Delivers Hour requirement estimation to finish upgrading. Future-state application/integration map Recommendation on license mapping to new user roles. Recommendation on rollout plan and phasing. Data migration recommendation strategies and scope. Trident Information Systems has been serving its customers since 1999. Backed up with experience of more than two decades and 150+ technical resource strength, it became Microsoft D365 and LS Retail Gold Partners. With 250+ client engagements across India, SE Asia, Middle East, and Africa, Trident claimed several awards benchmarking their achievements. For further information or a demonstration contact us.

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Why is Enterprise Mobility a Must-Have for your Business?

Microsoft Azure Cloud Services / Trident

Have you thought of considering Enterprise Mobility Services already? If not, what are you waiting for? Enterprise Mobility showers tremendous benefits while allowing businesses to work remotely from any location via their laptops, personal computers, etc. Businesses can access their data from the cloud. There are pretty good reasons why enterprise mobility is a boom these days: you get reduced resources, IT gaps being filled, and enhanced productivity all together! It is a massive computation of innovation and collaboration for achieving organizational goals. Some enterprises might prefer a combination of an on-premise and remote working system for their employees. Overall, it is an effective and efficient technicity to attain business goals. What is Enterprise Mobility? Enterprise Mobility is usually addressed to Enterprise Mobility Management (EMM). It encompasses the comprehensive operations centered around data stored in a remote location- typically a cloud. It is usually the end-point management that checks on the inputs users can access, also the devices at hand being used. Why Enterprise Mobility? Credited to its flexibility and efficiency, enterprise mobility generously yields organizational benefits. You reap increased productivity, minimized benefits, and increased customer satisfaction, security, etc. You can access Enterprise Mobility Services via Mobile App for Sales Tracking, Fields Sales Tracking Apps, etc. Enterprise Mobility Management (EMM) comprises people, technology, and services responsible to take care of the organizational data within its employee’s mobile devices. This rising on-demand trend allows entrepreneurs to operate their businesses in a safe, secured, and efficient environment without any hindrances. Enterprise Mobility: A Must-Have If you are still holding on to the traditional paper-oriented workflow system, it is time for a shift. Due to its Dynamic adaptability, mobility offers businesses flexible and competitive tools for sustainable growth. There are “n” number of reasons to adopt Enterprise Mobility. Some of them are: Reduced operational costs Competitive Advantages Data Sharing Enablement Targeted Support Better Cost Management Higher Customer Engagement Reduced Operational Costs Shifting your paper-based approach to the cloud is the ultimate game-changer. Being able to communicate with people across various locations via web and other mobile interfaces minimizes labor efforts and saves time. Once you are on this page, get ready to embrace streamlined operations. Therefore, save time and cut operational costs as much as possible. Instead, optimize your resources on other KPIs that need manual labor. Competitive Advantages One of the biggest challenges for any enterprise is to surpass its competition. Enterprise Mobility provides a set of flexible tools to streamline business operations as much as possible. Getting robust technology supporting web and mobile platforms simultaneously offers a secure and reliable business operation. Thus, generate superior values for the business. With enterprise mobility, you get to digitize business flow, drive better product and customer support, produce better quality at minimum costs, manage team and operation, streamline internal practices. Data Sharing Enablement Enterprise mobility is the greatest boon to modern businesses. With easy data transfer, organizations are embracing maximum benefits from this technology. Enterprise Mobility allows employees to share insights, data, and screens to enlighten customers more comprehensively, and ensures seamless regulation of relevant data throughout the organization. With this advancement, the owner can establish an enterprise mobility-enabled foundation, complying with the standard to ensure secure communication or data transfer. Organizations can tremendously embrace greater transparency and greater customer engagement. Targeted Support Enterprise Mobility frees up IT departments by providing timely and targeted support to the end-users. It typically connects employees with the resources and the tools to attain business goals, as well as drives IT resources to develop more useful business systems. It also pilots companies to recognize the importance of technology much sooner, allowing for deeper insights derived from the collected data, enabling more logical decisions. Better Cost Management Enterprise mobility reduces IT costs to a considerable extent. It minimizes in-house applications and ongoing IT maintenance through regular performance management and measurement. Cost management does not only optimize business spending throughout the organization but also ensures its proper allocation. With this technology, claim cost transparency, predictability, and management as your business scales. Higher Customer Engagement One of the key methods to get a massive loyal customer base is to provide prompt deliveries, no strategy is better than this. This mobile application ensures immediate interactions across users via quick messages and calls. Field technicians can resolve their queries in no time utilizing robust communication of these handy. Why Trident? With tons of Enterprise Mobility Service Providers around, endorsing themselves to be the best, it is important to do your research first. Trident Information Systems optimizes the Xamarin platform to develop and engage cross-platform and similar apps for iOS, Android such as Sales Automation Apps, which integrate business data to your staff’s mobiles. Our Enterprise Mobility Services ensure data security, ERP (Enterprise Resource Planning), CRM, and other line-of-business systems integration, irrespective of being on-premise, on the cloud, or in a hybrid environment.

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How Does a Smart Visual Quality Inspection Ameliorate Manufacturing?

visual quality inspection / Trident

Whether you manufacture cars, food beverages, laminates, or medicines, production quality and yield are two of the industry’s top performance metrics. A Vision Quality Inspection can help you detect any defect at once, and save you a money drain from recovering faults, generated scrap, lifted work in process inventory, decreased yield, post-sales warranty, recalls, claims, and repairs. You might end up dealing with all of it. Problems with Current Visual Inspection Approaches Manufacturing is a multi-layered process where an item’s visual inspection might include more than a step. Usually, visual inspection is utterly manual and a time-eating process that lacks consistency due to other factors. Manual inspections are done by experts with diverse backgrounds and different experiences. Therefore, different inspectors might have different opinions on a product’s quality. This situation may lead to a lack of consistency. A traditional quality inspection might require inelastic systems that might fail to comply with the product’s modifications. Common machine inspections can only detect a handful of defects at a time. To help manufacturers produce more accurately and cost-efficiently, Trident Information Systems has brought Visual Quality Inspection. It is a purpose-built Machine Vision System plus our best Artificial Intelligence combined, for Automotive, Pharmaceutical, FMCG, Laminates, Cement, and Glass. Impact of a Smart Visual Inspection on Your Business An automatic Visual Inspection in Manufacturing spots detects right on the conveyor. Its HD vision camera never misses a fault. Unlike manual inspections, our Automatic Visual Inspection cuts corners and leaves you enough efficiency to spend on other productive areas. Witness a boost in quality and production with this automation. Cut costs and enhance overall factory production. Production Boost Unlike manual inspections, an Intelligent Machine Vision System detects defects straight on the conveyor, detecting minor detects like scratches, slight discoloration, small tears, dust particles, and so on. The inspection process catches pace and leaves you and your staff enough time to focus on other KPI (Key Performance Indicators) Enhanced Flexibility The advanced automatic Defect Detection in Manufacturing technology comes with flexibility. You can integrate it with either your existing surveillance or get a fresh set of cameras. Additionally, the system gets accustomed to product modifications quite easily. In other words, if you decide to make slight modifications to your final product, the machine can easily get accustomed to it. Greater Accuracy Human eyes may miss certain defects, but machines do not. Even if there is a little scratch on a glass product, the machine quickly detects it and displays an alert on your computer screen. It ends up ensuring production efficiency and quality rise. Analyze the defects straight away and make necessary corrections. Remote Access The best part of vision quality inspection is its remote access. You no longer must be there around the conveyor belt to ensure every product is finely manufactured. Simply, sit in one corner and track all the levels of manufacturing. It enhances efficiency and quality. As soon as there is a defect, the system flashes an alert on the screen, so you quickly notice it and prevent further defects. Labor Cost Reduction Vision Quality Inspection cuts labor costs since everything is handled by machine and minimum workforce monitors end-product quality. Optimize your labor in different production sections where machines cannot play a part. Standard Detection Consistency In manual inspections, the inspector detects defects reflecting their point of view and past experiences. Hence, different inspectors might have different viewpoints which lead to inconsistency. However, this can never be the case with Visual Quality Inspection. Why Should You Implement Trident’s Visual Quality Inspection? Our Visual Quality is designed specifically to detect minute defects your naked eyes might miss. Coupled with digital sensors, RFID (radio frequency identification) tags, QR codes, and a high-definition camera, no defect can slip through. With optical sensors, it captures images and transmits them to computers for further processing. Trident’s VQI enables the following solutions supported by optical camera vision, thermal camera vision, and X-ray vision: Visual Defect Detection. Presence absence of components OCR Barcode and QR code reading Classification of products Relative dimension monitoring High-speed detection on Line/Conveyer Visual Quality Inspection Process Captures environmental conditions Captures pictures of good products and defective products. Augment and classify defects vs good product images. Annotate defects in images. Simulate environmental conditions. Training the AI Model Test classification accuracy and confidence level. Deploy model for production inspection. Industry Use Cases Trident covers six Industries i.e., Pharmaceuticals, Cement, Glass, FMCG, laminates, and Automotive. Our flexible and Intelligent Machine Inspection focuses on each of their requirements and serves accordingly. Pharmaceuticals Track defected, missing, chipped, or powdered tablets or foreign tablets. Inspect the quality of stopper seals, containers, crimps, and caps, also check the filling level. Real every industrial code, inspect labels, read, and verify optical characters (OCR and OCV). Cement Monitor the accurate cement shade, ensure it is uniformly grey with a hint of green shade. Ensure the cement does not have any lumps forming due to atmospheric moisture. Check the cement texture precisely and detect any adulteration like sand particles and dust that may disrupt its smoothness. Glass Identify any distortion or refraction on the windshield, side glass, and so on. Also, check patches, scratches, dust, and marks. Inspect the proper printing of logos. Measure accurate dimensions and check any irregularities and distortions. FMCG Detect foreign components such as small insects, dust, stone, unwanted vegetable components such as thorns and wood. Check structural quality and dimensions, ensure the presence of required components. Monitor color accuracy and measure the product’s intensity along with the spectrum of the object’s illustration. Laminates Spot subtle defects such as resin spots, foreign particles, dust particles, mosquito defects, and design thorns while eliminating human efforts. Check the sticking barcode’s efficiency and sheet classification. Monitor solution levels, weights, and temperature within the tanks via Intelligent Machine Vision System. Automotive Read barcode labels and 2D barcodes from the marled parts, detect labels, and Direct Part Marks (DPM). Identify cracks, dents, and wrinkles in any part during the manufacturing process, also recognize piston defects. Measure part’s dimensions such as inner or outer diameters of O ring. Check

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