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Your Microsoft Dynamics 365 system is only as valuable as the support structure behind it. Whether you have just completed a Dynamics 365 implementation, are managing a complex multi-module environment that requires ongoing optimization, or are running a business-critical operation where system downtime is simply not an option — having the right support partner in place is not a secondary consideration. It is a fundamental business requirement. Trident Information Systems offers a comprehensive range of Microsoft Dynamics 365 support plans for Indian organizations — from fully dedicated on-site resources for large, complex deployments to flexible incident-based packages for businesses with occasional support needs. Our support services extend beyond break-fix assistance to include training, change request management, system migration, implementation support, and version upgrades — giving your organization a single trusted partner for every phase of your Dynamics 365 journey. This page covers all six of Trident’s Dynamics 365 support plans — what each includes, who it is best suited for, and how to choose the right option for your organization’s size, complexity, and support frequency. Why Choose Trident for Microsoft Dynamics 365 Support in India A Decade of Dynamics 365 Implementation and Support Experience Trident Information Systems has been implementing and supporting Microsoft Dynamics 365 — and its predecessor, Dynamics AX — for over a decade. That depth of platform experience means our support consultants are not learning your system while you wait for a resolution. They arrive with the diagnostic knowledge, platform expertise, and business process understanding to identify root causes quickly and resolve issues effectively. Trident Information Systems is a trusted consulting and technology services partner with deep expertise in driving digital transformation across Manufacturing, Retail, Hospitality, Logistics, Services, and more. With a strong presence in India, the U.S., UK, UAE, Africa, and a rapidly expanding footprint in Southeast Asia, Trident has successfully delivered over 250 customer engagements. These include smart manufacturing with intelligent shop floor automation, retail digitalization spanning 3,000+ stores, and IoT-driven asset management covering 400+ assets across 150+ locations. Beyond infrastructure and operations, Trident excels in business applications ( Microsoft Dynamics 365 ERP, CRM, O365, Azure, Power BI, Power Platform, Salesforce ) and Data & AI services in collaboration with Microsoft and IBM. What truly sets them apart is their exclusive Managed Talent Services unit, designed to help organizations jumpstart digital transformation engagements quickly and effectively—bridging the gap between strategy and execution with the right skills at the right time. Support, Training, Migration and Implementation — All Under One Roof Many organizations manage multiple vendor relationships for their Dynamics 365 environment — one partner for support, another for training, a third for customization and change requests. This fragmentation creates communication gaps, accountability gaps, and unnecessary cost. Trident provides the complete spectrum of Dynamics 365 services from a single point of accountability: Our 6 Microsoft Dynamics 365 Support Plans for Indian Organizations Trident’s support plans are designed for Indian organizations managing their Indian operations on Microsoft Dynamics 365. Every plan is structured to provide clear scope, predictable cost, and transparent commitment — so you know exactly what you are getting and exactly what it will cost. Plan A — Full-Time Dedicated Resource: Maximum Support Coverage Best for: Large organizations with high-volume, continuous support needs or complex Dynamics 365 environments requiring frequent change requests. Plan A allocates a dedicated Trident consultant exclusively to your organization — available 100 percent of their working time to provide support and manage change requests. This is the highest-coverage support arrangement Trident offers, and it is designed for organizations where Dynamics 365 is mission-critical and support needs are frequent. Key features of Plan A: Plan B — Shared Resource: Flexible Monthly Support Commitment Best for: Mid-size organizations with regular but not continuous support needs, where a predictable monthly commitment is more cost-effective than a full-time dedicated resource. Plan B provides a minimum commitment of 5 support days per month — drawn from a shared Trident resource pool. Support needs can arise at any point during the month, in single or multiple instances, giving your organization flexibility in how and when the support days are consumed. Key features of Plan B: Plan C — Time Package: 200 Hours Over 12 Months Best for: Organizations with moderate, unpredictable support needs that want a pre-purchased block of hours they can draw on throughout the year — without committing to a monthly minimum. Plan C provides 200 hours of support over a 12-month contract period — giving your organization a substantial support bank to draw on whenever needs arise, with the flexibility of a shared resource model. Key features of Plan C: Plan D — Incident-Based Priority Support: Next Business Day Response Best for: Organizations with occasional, unpredictable support needs who require a guaranteed fast response time when issues do arise — without committing to hours or days in advance. Plan D provides 50 support incidents with a guaranteed next business day response commitment — ensuring that when you log an issue, you receive a response within one business day without exception. Key features of Plan D: Plan E — Incident-Based Normal Support: Cost-Effective Coverage Best for: Organizations with occasional, low-urgency support needs where response time is less critical than cost efficiency — the most cost-effective entry point in Trident’s support portfolio. Plan E provides 50 support incidents with a 2 business day response commitment — offering solid coverage for organizations whose support needs are infrequent and non-time-critical. Key features of Plan E: Plan F — On-Site Dedicated Resource: Hands-On, In-Person Support Best for: Organizations that require a physical Trident presence at their offices — for user hand-holding, day-to-day coordination, and on-site operational support — in addition to one of the specialist support plans above. Plan F is an add-on plan designed to work alongside any of Plans A through E. Under Plan F, Trident deploys a full-time consultant physically at the client’s site — providing continuous in-person presence for operational support activities. Key features of Plan F: Comparing Trident’s Dynamics 365 Support Plans Plan