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Tricks Famous Restaurants Use to Instantly Improve Their Customer Services.

Restaurant Management ERP / Trident Information Systems

Do you want to improve your customer services in an instant? Do you want to draw new customers and gratify the current customers more? Do you want to have a monopoly over their loyalty? If your current Restaurant Management System is unable to provide you with the efficiency you need, this blog will show all the ingredients you need to upgrade customer services at your restaurant. Did you know, customer experience is the major factor that derives from a restaurant’s success? People don’t pay $5 for just a cup of coffee at Starbucks but for the services. Danny Mayer, the famous restaurateur, revealed in the “How success happens” podcast that customer service leads to a restaurant’s success. For instance, you may shift to a Hospitality ERP Software that supports a POS System which allows multiple payment modes, and self-payment option and see the menu by just scanning the code; everything is packed with faster services. Other restaurants may not even consider this option due to various reasons. Hence you are way ahead of them. Even the industry leaders cannot agree more with it. In a recent survey from marketing agency Catalyst, most IT leaders and CIOs in the restaurant and retail industry disclosed that the center of their strategy is promoting customer satisfaction via services. They also believed that the best way to get deep insights into your customers is to invest in an agile CRM Software for Hospitality Industry. Catalyst interviewed 200 person-panels and found that about 46% of people aim at improving their customer services by the end of this year. While 31% prioritize adjusting their services to market trends while keeping customer behavior, desires, spending patterns, etc. in mind. The rest said they were focusing on improving the services they served their customers. Their Restaurant Management System plays a crucial part in supporting their strategy. If it fails to support them, they will shift to a better Hospitality Software in a heartbeat. Thus, customer service is the key. This blog reveals all the secret tricks which some of the renowned restaurants like Haldirams and Papa John use to instantly improve their customer services! Focus on an All-in-one Approach with Unified Restaurant Management Software Many restaurants run different systems for different purposes and don’t even realize how much it eats their time and resources, and how they could have invested this time to improve their services. By using different software for ERP and CRM, you are unnecessarily engaging your IT team. Big restaurants don’t waste their time on managing software. Rather, prefer a unified software such as LS Retail ERP which packs CRM along. They don’t even fuss about updates as they happen automatically without disrupting business operations. Their IT team focuses on developing custom solutions using a Restaurant Management System to support smoother and better quality customer services. Analyze Customer Data with the Right Tools to Create Strategies that Attract One of the biggest challenges restaurants come across is their inability to understand their customers. In the Catalyst survey, 49% of respondents said that understanding their customers is the most challenging part, the rest said they had no access to their customer data, and those who had couldn’t understand how to use them. It is necessary to incorporate agile features like Business Intelligence into your Restaurant Management System, so you can draw customer data and create actionable and insightful reports out of it. Famous restaurants know what their customers want and how they can pursue them. They don’t create strategies randomly. They use tools that tell them exactly what their customers want and what might attract them. Haldirams and Papa Johns also use Power BI, which automatically comes with LS Retail Software Solution, to understand their customers. They just installed LS Retail POS in their restaurants and let the technology store process every transaction they make with their customers. They later accessed dashboards and reports which tell them precisely what their pattern is so they can carefully strategize their services. Pay Attention to Your Technology Successful restaurants are always on the latest technology. They prefer to use a unified technology that does not need much of their attention. They leave their maintenance responsibilities to the service provider. Where your competition uses the latest technology, using outdated technology can also push you back into the line, so be mindful of the version of technology you incorporate into your business. If you are wondering which Restaurant Management System will bring the best in your business, it’s LS Retail Software Solution. It is one of the best Restaurant Management Systems which provides everything you need on the same platform. In addition, it is hosted on Azure Cloud which ensures data safety and prevents data theft. You will technically never lose crucial data as it backs everything up on the cloud. If you are planning to implement it, you may Contact Trident Information Systems, a Gold Microsoft Implementation Partner, and LS Retail Diamond Partner.

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This One Solution is Enough to End all Your Cyber Security Concerns!

Retail ERP Software / Trident Information Systems

In the previous year, a large UK supermarket experienced a security breach that kept mobile apps and websites down for two days. Due to the incapability of their Retail Software Solution, the business had to turn down deliveries and order processing which not only caused financial losses but also threw them in front of furious and frustrated customers. A piled-up complaint list waited ahead for them on the third day. Therefore, this majorly impacted the processing and goodwill of the company. Furthermore, being stressed about your security all the time hampers your business potential; you may not even make sensible decisions. You need to focus on other important aspects too such as managing your staff and helping customers at the store. Taking necessary breaks in between is a booster, but what is the point when you can’t even relax? Cyber security has become one of the major concerns today. Retail businesses especially are at substantial risk because breachers lurk for customer information such as credit card details, customer login credentials, and the list goes on. The security breach comes at an inflated cost; you may end up losing customers’ trust, and sometimes you may also become obligated for a penalty. As soon as retail business shifts to the cloud approach, they become vulnerable to such attacks instantly. However, being on the cloud is also necessary to stay intact in the competition, so what to do? Being on the cloud can attract unwanted attention, but there are solutions to it. Opting for high-end cyber security providing services that support retail businesses such as Microsoft Azure Services can provide bank-level security. According to the corporate vice president of Microsoft Azure and Security, Julia White, a few years ago customers refused to shift to the cloud due to security concerns, but now they wish for this because of security concerns. This blog further elaborates on how retailers can ensure end-to-end security by bringing Retail Software Solution to the Cloud, and which is the most viable option that’s ruling the industry. Invest in Retail Software Solution with a Secure Cloud Infrastructure If you are using a Software for Retail Shop hosted on a cloud that is incapable of tackling modern security breachers, you should make a quick shift. The security of any IT infrastructure is dependent on the cloud they are hosting on. Many businesses prefer to host their Retail Software Solution on servers physically located on their premises. But little do they realize that they do not have enough funds and knowledge to beat the ever-evolving security threats. Cloud business models provide round-the-clock security monitoring, and they also have enough resources to handle cyber security more than the user. Microsoft spends over USD1 billion on cyber security each year which makes them one of the ruling brands in the market. They thwart 1.5 billion overwhelming attempts in a day to make their system dexterously capable of beating 24/7 evolving cyber threats. Improve Business Visibility Having your business visibility improved gives you a better sense of security as you can then monitor every aspect of your business and spot potential threats. With Retail ERP Software such as LS Central, you can get a 360-degree view of your business in real-time. Furthermore, it has Power BI, which delivers actionable insightful dashboards. Therefore, you can immediately notice any abnormality happening around you and take necessary actions. Make Sure You Are on The Latest IT Version Running an outdated IT version is useless because hackers are getting smarter every day, you need to keep your IT version up to date. Retailers running their business on-premises struggle with updating their system as it is time-consuming and demands costs. However, with a cloud business model like Microsoft Azure, you are always on the latest version. Microsoft updates your entire Retail Software Solution without disrupting the process every other day and launches two updates twice a year for which the user is notified in advance. Furthermore, according to Gartner, public cloud workloads will face about 60% fewer security incidents than those in traditional data centers. Therefore, whether you are a small or a large retail enterprise, moving to the cloud can be your best decision in cyber security matters. Choose the Industry Leading Intelligence Retailers can tap into a wealth of threat security intelligence with Cloud. With the shared knowledge, not only can they prepare themselves for the possible threats, but also let them create tools to tackle the issue better for all. No matter how advanced a Retail Software Solution you use, you need to back it up with a secured cloud model. LS Central is rated as one of the best Retail Software Solution in the industry and is indeed leading it. Being hosted on Azure Cloud, it becomes entitled to automatic updates, the latest versions, high-end security, and a massive team of IT professionals having their back. If you are looking for LS Central Implementation, you can contact Trident Information Systems, a Gold Microsoft Dynamics 365 Partner, and LS Retail Diamond Partner. Contact Us for further information or a demonstration.

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4 Tips to Order the Right Quantity of Ingredients for your Restaurant Today!

Restaurant Management ERP / Trident Information Systems

Running a restaurant is an extremely dynamic and spontaneous affair. It demands a robust management approach and a suitable Restaurant ERP Software Solution. One of the biggest challenges that restaurant businesses come across is waste management. There could be many aspects leading to waste but the most common one is the waste of ingredients. Having perishable properties, food ingredients need to be stored and used on time. Once it exceeds its time limit, it is better to throw them off. ERP for Restaurant Management like LS Retail can effectively help to cope with the issue. With its robust tools, live inventory tracking, recipe management, meal planning, etc. restaurant owners can control waste and cut costs effectively. Food waste adds a major proportion to costs. Therefore, restaurant businesses need to adopt a Restaurant Management ERP. It fosters many advantages that are not limited to cutting down waste: Live tracking and exact inventory management Error-free finance and administration with ERP for Restaurants. Reduced response time. Better customer relationships. Human resource optimization with automation. Order the Right Ingredient Quality for Your Restaurant with a Restaurant ERP Software Solution It is essential to control and check your food costs. Restaurants often struggle with rising prices of ingredients and bottleneck competition. Thus, they should be mindful about what they are ordering and in what quantity. LS Central Software Solution is the ideal Restaurant ERP Software Solution in this case. There are a few other tips you can follow: Automate Inventory Monitoring Food costs stand for one-third of total business expenses in the food and beverage industry. A Restaurant ERP Software Solution will connect sales, kitchen, and inventory altogether. This way the user can claim absolute visibility on the usage of their ingredients. A truly unified solution like LS Central Software Solution will help you link your purchase to your receipt management and actual sales. Hence, when you receive inventory from the distributor, it will automatically be added to as new inventory while the preset amount for the inventor will also be automatically deducted. Track Ingredient Use in Real-Time When you manage to track real-time ingredient use, you can better judge when and where, and for what purposes a specific ingredient is used. You can manage your ingredient ordering accordingly. If you opt for a Restaurant ERP Software Solution like LS Central, you can easily set up recipes in the back office. Managing recipes gets simpler and easier. For instance, a mushroom omelet’s recipe ingredients will be saved on the Restaurant POS Solution (2 eggs, 75 grams of mushrooms, 7 grams of parmesan) and Will be automatically deducted from your available stock. You can also automate ingredient reordering, and track ingredient usage and available stock in real-time. Additionally, you can also track what recipes are produced and identify the most popular dishes. Analyze Waste Patterns As per a report by waste reduction group ReFED, In the US alone, the restaurant industry wastes more than USD 25 billion worth of food in a year. This is an overwhelming amount of money they are throwing off. The very first step in managing food waste is to track what you are wasting and why. Also, pay attention to the quantities you are wasting your ingredients. Use Restaurant ERP Software Solution to update a food waste log. Find troubled dishes and set attainable food wastage goals for your employees. Forecast Customer Demand Using Artificial Intelligence Cut waste and planning errors with Artificial intelligence-driven technology. With LS Central ERP Solution, you can use LS Forecast, a cloud based. It is a cloud-based forecasting suite that perfects the advanced Microsoft Cortana Intelligence Suite algorithm to forecast what ingredients you will have to buy for every location. It analyzes your earlier trends, correlations, and patterns. It also picks the algorithm that matches your sales pattern the best. A suitable Restaurant ERP Software Solution like LS Retail can help you tremendously reduce waste and manage ingredients. If you are looking for LS Retail implementation, you can Contact Trident Information Systems. We have been Gold Microsoft Dynamics 365 and Diamond LS Retail partners for more than a decade. With a team of experts and robust resources, we have been serving different industries without fail.

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Optimize Your Logistics and Ensure Fastest Delivery

Fleet Management Software / Trident Information Systems

Have you also encountered angry customers due to delivery delays? There could be multiple reasons behind it, such as harsh weather, traffic, failed delivery attempts, vehicle breakdowns, lost packages, customs, and so on. Wouldn’t it be great to have Transport ERP Software that overcomes all the hurdles and ensures a smooth delivery flow even in unexpected scenarios? Dynamics 365 for Transport is one such solution that reinforces your business with all the essentials. In today’s scenarios, where uncertainties are at their peak, managing your logistics through disparate systems is the biggest risk. It will affect your delivery service. You need live data tracking and a smooth flow of information to tackle it. Transport ERP Software like Dynamics 365 for Finance and Supply Chain could be an incredible solution. Dynamics 365 for Logistics comes up with benefits such as vehicle tracking, routing, temperature tracking, and warehouse management on the same platform. Hosted on Microsoft Azure, it ensures bank-level security. This ERP for Logistics Operations automatically backs up your data to the cloud and ensures effortless data retrieval. You can never leverage this convenience by using distinct systems to manage and run your logistics. How Can You Ensure Fastest Delivery with Transport ERP Software? With a unified Fleet Management Software, you can embrace greater flexibility and data security in your everyday operations and ensure you deliver items via the fastest route possible. Using Business Intelligence Tools such as Power BI provides insightful reports on KPIs and crucial business data which encourages more logical and profit-drawing decisions. Given below are some tips on how to use Transport Management Software to ensure the fastest delivery: Track Your Vehicles and Select the Shortest Route With ERP for Transport Company, you can live track your vehicles, consider all the factors which may result in delivery delays such as traffic, weather, customs, route restrictions, and so on, and decide the best and fastest route to deliver orders quickly. Among multiple shipping options with delivery restrictions like delivery time, and distance cost, distance, a Transport ERP Software will help you find the best possible option for you. Along with finding the fastest route, you can also find the least expensive shipment rate. Live-Track Complete Delivery Process With unified Supply Chain Management Software, you can leave all your concerns behind and get real-time visibility into the entire order and delivery process. From procurement to production scheduling to warehousing to supply chain to staffing, you can live-track it using the same platform and analyze the threats. You can also find out all the factors which are or may cause a delay in delivery. Moreover, having real-time visibility into individual departments not only saves time and cuts costs but also boosts your overall customer service efficiency. Integrate Supply Chain to Manage Warehouse Integrating your supply chain management with Transport ERP Software like Dynamics 365 for Finance and Supply Chain, you get an agile supply chain. Organize Receiving, staging, picking, and loading easily to optimally manage your warehouse. You also get real-time visibility into the shipped items, their value, and quantity. Track your current inventory and plan replenishment. Optimally organize items in your warehouse to quickly find them as soon as you have a delivery request. Choose the Most Appropriate Carriers Powered by the cutting-edge Business Intelligence throughout the network of suppliers and carriers you currently have. Browse through hundreds of vendors and suppliers to choose the most suitable option. Also, get a complete view of all the carriers and identify where they stand against one another. Analyze their performance and choose the best carrier for a specific location to travel through a specific route. It can help you ensure the fastest delivery. Manage Vehicle Maintenance Manage your entire fleet with Transport ERP Software. Track each vehicle, its capacity, maintenance requirement, depreciation, and so on. Also, track your tire efficiency to find when you will have to replace it. Tracking vehicle maintenance requirements prevent road breakage. Replacing or repairing your vehicle on time adds to smooth and prompt delivery. Logistics, being one of the most important parts of a supply chain, can make or break it. Inability to meet delivery requirements can infuriate customers, and you may end up losing your reputation in the market. To ensure smooth delivery operations, you need united digitalization, Transport ERP Software like Dynamics 365 for Transport which holds all the necessities you need. Finding the right software is not enough. Make sure you choose a reputed implementation partner. Trident Information Systems is one such partner. Get yourself served by a brand with decades of experience, a robust track record, and zero failure rates. We are a Gold Microsoft Dynamics 365 Implementation Partner and Diamond LS Retail Implementation Partner. Contact us for further information.

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Maximize Your Retail Sales with Accurate Weather Forecasting

Retail ERP Software / Trident Information Systems

Climate change is impacting us all. Retailers are no exception. With this rapid change in the weather, many retailers have faced severe impacts on their businesses and need a suitable Retail Software Solution. For instance, not too long ago, in a warmer than usual winter, the US market for warm clothes lost nearly $180 million in sales. Nobody expected a warmer climate even though it was forecasted earlier. The problem lay in their planning mechanism. They ordered inventory according to their usual pattern. They did not have a reliable software system. However, these mistakes can now be avoided with accurate atmosphere mapping and a Retail Software Solution that aids you with all the tools required for inventory planning considering numerous factors impacting the demand. You can easily shift from being reactive and acting late to forecasting weather events and getting ready for their impact. As soon as you get the relevant information on your sales, you can match them with the weather forecast with your historical data to plan your replenishment. All in all, you can now get hyper-localized weather forecasts in a Retail ERP Solution to modify your planning, staffing, marketing, and merchandising for each store. With IBM and the weather company’s high-resolution weather model, you can get hourly updates to instantly predict the progress of weather events such as heavy rains small-scale anywhere on earth. Read this blog further to find out how you can maximize your retail sales with the help of a Retail Software Solution. Staff with Utmost Cost Efficiency Using Retail Software Solution You can make better staffing decisions if you already know the weather in advance. For instance, you may want to have three extra staff to serve customers at your store on a sunny winter day, because most people are more likely to visit a store than a mall. Or you may want to have someone at the door on a stormy and snowy day to clean and dry it. When the weather is bad, there is usually a high demand for pick-up services, so you may want to ensure you have enough people at work to provide a smooth delivery service. These staffing decisions are intuitive, but a human intuition is more likely to fail as compared to a machine. Retail managers, despite being busy all day, can take some time to look at weather forecasts and decide how many staff members they need throughout the week. With a Retail ERP with an effective staff management system, you can make cost-effective staffing decisions. Enhance Merchandising You can order the right quantity of items with a Retail Software Solution forecasting weather. For instance, if the spring is warmer than usual, you may want to display barbecues, mosquito repellents, and shorts earlier. See if the temperatures are going down or up? If so, do not forget to keep a fat stock of flu and cold medicines, and don’t move warm socks just yet. An effective way to understand how you can optimize your merchandise is to pay attention to your customer’s basket mix. You may find counter-intuitive correlations. Take Wal-Mart for example, they noticed that ice cream sales do not increase until the weather reaches 25°C (77°F). They further observed that families bought smaller packs during economic downturns, but as soon as the situation got normal, they hopped back on large packages. All these analyses were possible due to Big Data. A Retail Software Solution like LS Retail comes with Power BI (Business Intelligence technology) which collects data from different touchpoints and provides insightful and actionable reports. Get More Effective Marketing Have you ever thought of any marketing strategy based on the weather? Hotel Chain Red Roof did, and it even gave them a business boost of 10% in one year! All they did was use basic weather knowledge to their advantage. They availed themselves of free flight cancellation information. Red Roof ran on an algorithm that considered multiple variables such as travel conditions, and cancellation rates by airports and airlines. They sent targeted mobile ads to stranded travelers, with a link attached to book a nearby hotel in just one click. Get Prepared for Massive Weather Events As extreme weather events are on the rise globally, you need to think of more than just storing canned food and torches. Weather events like floods, droughts, and storms can lead to massive retail destruction while hampering delivery flow, staff planning, and replenishment issues. Store Management Software can help you deal with such event hits. For instance, a Retail Software Solution can be used with geospatial data to locate an alternative vendor whenever needed, mitigate business risks, and re-route deliveries. You can use big data information like weather forecasting for a hundred causes. Use it for optimum staffing, marketing, replenishment, and tackling weather events. With a suitable Retail Software Solution, you can anticipate market conditions and customer demands. Azure Cloud hosted LS Retail combines big data analytics, innovation, omnichannel strategies, and more. If you are looking for an LS Retail implementation Partner, Contact Trident Information Systems. Get yourself a Gold Dynamics 365 Partner and Diamond LS Retail implementation Partner at your service. Our dedicated team is there to serve you at any moment.

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Best Ways to Serve Your Customers with Food Allergies with Grace

Restaurant Management ERP / Trident

Since a restaurant deals with people coming from diverse backgrounds, it becomes hard for them to track customers who are allergic or intolerant to certain food unless you use a sophisticated Restaurant ERP Software Solution. Restaurant Management ERP like LS Central can tackle dealing with the rising number of guests suffering from food allergies. According to the World Allergy Organization, about 250 million people suffer from food allergies globally (which makes up the approximately ⅓ adult population of the United States alone). And the concerning part is, the number is constantly rising. Food intolerance, on the other hand, is more common but is not as serious as food allergies. However, it can still make someone feel sick and eventually throw out the food. In the case of allergies, even the smallest trace of that food can trigger a reaction that can begin with mere itching to profound consequences like strokes. The worst of them is anaphylaxis, where the person goes into shock and their airways close. To avoid such repercussions, a Restaurant ERP Software Solution is recommended. There is no cure for allergies and intolerances and avoiding certain foods is the only option left. We have compiled a few tips to help you reduce such risks in your restaurant. Be Transparent About the Ingredients Used with a Restaurant ERP Software Solution The very first step to prevent allergic reactions is to be completely transparent with the ingredients you use. Make sure you declare what ingredients are used in every step (A Restaurant POS System will make it easier. However, this does not mean you should disclose your secret recipes too but remark if the bread contains gluten, or the chicken is cooked with eggs and butter, or the dessert contains nuts. By doing so, you are diminishing the risk of allergic or intolerant food slipping onto your customers’ plates. Restaurant POS Software, like the one LS Central offers, is great Software for Restaurant Management that depicts the ingredients used and every allergen. You can always track recipes used on the website, back-office, self-ordering, and POS are up-to-date and consistent. If a recipe is changed, it will automatically be updated centrally, making it easy for your staff to keep up with it. Display Allergen Information on the Menu In many countries, restaurants are obliged to disclose any allergen used in their recipes. For instance, in Europe, there are fourteen allergens: cereals containing gluten, celery, crustaceans, fish, eggs, lupin, Mollusks, peanuts, mustard, soybeans, sesame, sulfites, and sulfur dioxide over a certain concentration. Also, tree nuts like almonds, cashews, hazelnuts, pecans, and pistachios. Pre-packed food must display the presence of any of these flagged items, and for non-pre-packed foods, they should be mentioned in the menus. Even if you are not bound to disclose these details in your region, it is always better to stay on the safe side and disclose if any food item you provide contains allergens. With a POS Solution for Restaurants, you can empower your customers to choose dishes accordingly. Restaurant ERP Software Solution now enables digital menus which have exceeded its popularity beyond online food ordering tablets and phones at their dining tables at restaurants. Reinforce Your Staff with Accurate Information Equip your employees with a POS Software Solution for Restaurants that allows them access to the updated and accurate information made in the menu. It will also help them resolve customer queries related to meals and allergen information. Mobile POS also allows waiters to take orders specifying customers’ requirements on the table and send them to the kitchen without having to walk there physically. This way miscommunication is avoided, and the chef can see all the requests and notice all the flagged items that are meant to be avoided. Educate Your Staff on the Importance of allergen safety Educating your staff about allergies and intolerance is crucial and the misunderstanding surrounding the topic must be cleared up. In some cases, a lactose intolerant person can take grated parmesan without falling sick. In contrast, another customer might face severe consequences after consuming a little bit of a dairy product. Make sure you train them appropriately and allow them access to the updated information. Make sure your front house and kitchen staff recognize the potential food allergies and their repercussions. LS Central Restaurant ERP Software Solution simplifies displaying ingredients. It empowers customers to scan through dishes based on their ingredients, either online or offline. To find out exactly how this technology helps, contact us.

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This is How LS Central Supports Your Online Retail Business

Retail ERP Software / Trident

When people could not get out of their houses to shop, online retail platforms fulfilled their needs. Many used ERP Software for Retailers to polish their services and provide seamless customer services. As per data from Finaria, there has been an increase of 9.5% year on year among eCommerce users throughout the globe. Therefore, online shoppers now exceed 3.4 billion and are further expected to reach 4.9 billion by 2025. While a boost in traffic lays a path for new opportunities for your online retails, it comes up with challenges as well. According to a study by Shopify, eCommerce competition has reached record levels – powered by legacy wholesalers, product categories, and global retail giants. It shared customer acquisition costs. Having customers with grand expectations and little patience for retailers who are disappointed to deliver the expected services. According to ZX Research, in the past three years, nearly two-thirds of customers confessed to shifting loyalties to a brand after one bad experience. ERP Software for eCommerce like LS Retail provides a robust platform that supports all the tools you need to provide the best customer service. For Instance, Power BI extracts data from multiple touchpoints and creates insightful and actionable reports. To beat the competition in this ever-evolving world, you need to use suitable products, great customer services, and the right technology platform. LS Retail ERP Software for Retailers is a unified platform that is built on Microsoft Dynamics 365 Business Central for retailers who operate brick-and-mortar stores. Not a lot of them know that online retailers can leverage this technology. How ERP Software for Retailers Strengthen Your Ecommerce Business Holistically? LS Retail is one of the most renowned retail management software so far. LS Central is an extension to Dynamics 365 Business Central and offers a unified platform to manage ERP and CRM (Customer Relationship Manager) on the same platform. It is ideal for a retail business that runs on a Brick-and-mortar structure and an online platform as well. Given below are some of the factors that contribute to upgrading and streaming your overall retail business. Get a Single Vision of Truth Since LS Central is a unified commerce solution, it covers your entire retail business from the back to the front office. From ERP to financials, to sales, to POS (point of sale), to inventory, to offers and promos, everything is managed by this ERP Software for Retailers. be it online or offline, it extracts and stores information on a single source so you can get all the information using the same platform. It cuts your time on finding the necessary data and delivers what you need in just a few clicks. Allowing a single point of access to a single version of truth enables automatic data transfer from your eCommerce site to your ERP. You have nothing to do, use this opportunity to strengthen your KPIs (Key Performance Indicators). An entrepreneur in Central America called José Escobar was looking for a Retail ERP Software to manage his new online grocery store. After extensive research and product demos, he ended up choosing LS Retail for his online business. Its flexible services coupled with agile tools intrigued him. A Microsoft Dynamics 365 Partner also verified its credibility. Fulfills Specified Industry Requirements Whatever you sell, be it pet products, chocolates, garments, grocery, or a blend of any, this ERP Software for Retailers is designed to fit retailers’ needs of whatever platform they prefer; online, offline, or a blend. This ERP Software For Retail Industry even covers the needs and challenges of the sub-head of the retail industry and helps the user to tap into the best industrial practices and compete with marketplace challenges better. Its flexibility and agility are what attract business people across the world. People with different retail business backgrounds prefer LS Retail. Its platform-as-a-service facilitates app-building easily even for those who do not belong to a technical background. Meets Dynamic Customer Demands LS Central ensures consistent customer service across all your digital channels. Customers surfing on your eCommerce website can track real-time available stocks and check their updated prices. Therefore, they will not try to order out-of-stock items. Since everything is connected, they can have consistent information on all the websites, promotions, product recommendations, coupons, and other offers. This ERP Software for Retailers using Power BI understands customer behavior by tracking their purchase history and spending pattern. It then creates insightful in-depth reports which are used in creating loyalty programs. Eradicates Data Silos and Aids Better Business Decisions Customers who shifted to LS Central are those who have previously experienced working on siloed systems where a multitude of different software was used. This structure fostered blind spots and led to poor business decisions. In order to get a full-fledged view of the business, you must create a centralized data set that comprises sales information, contact center, website data, marketing details, and other things that customers can access. It is a vast effort that demands heavy investments; a slight breakage in any system may cause data loss. This commonly occurs during updating one of the systems. However, this is not the case with LS Central, where you can get a unified view of the entire business with no extra effort. This ERP Software for Retailers covers your entire business in one place. Delivering a bigger picture of your business, it detects strengths, weaknesses, challenges, and opportunities so you can make better business decisions. Cuts Costs and Maximizes Revenue As soon as you put your entire information on one server, you cut administration and training costs that come from using multiple software solutions. A unified software ensures a transparent and current view of your inventory requirements. Hence, you avoid overstocking and understocking. Moreover, having real-time, enterprise-wide visibility in your sales and customer support optimum price strategies so you could get a bigger share of the customer’s wallet. LS Central is one of the most renowned cloud-based ERP Software for Retailers. Supported by Azure this software ensures the maximum

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Why Has Automation Become Necessary in Restaurants?

Restaurant Management ERP / Trident

Gone are the days when manual work was preferred over automation due to various reasons in restaurants like low competition, manageable customer demands, financial constraints, lack of digital innovation in the market, and so on. These days, however, technology is upgrading and so are the approaches. Business owners who would earlier work on disparate systems now may prefer to use a unified Hospitality Management Solution. No industry has escaped COVID impacts, and hospitality is no different. Restaurants are now shifting their management approach from manual and disparate tools to unified centralized Software Solutions for Hospitality. Research has revealed that COVID forced existing technology to evolve even faster than was expected. Customers enjoyed the upgraded comfort and wish to continue it. Convenience is the key factor that compels customers into your business. From easy billing to fast delivery, to attractive meal deals, customers compulsively follow the path which offers more convenience. According to studies, it was found that about 60% of consumers are ready to spend a little more on good services. Cloud Kitchens caught pace due to automation. Requiring low to no staff, and offering easily prepared dishes, boomed when restaurants were shut. Automation helped businesses to survive through the toughest times so far and protected them from the verge of shutting down completely. Those who have implemented Hospitality Management solution like LS Retail Hospitality Solution not only survived but also went ahead of the competition effortlessly. They had a competitive edge because of robustly embedded tools such as AI (Artificial Intelligence) and Power BI (Business Intelligence). These tools immensely helped them cope with uncertainties and forthcoming challenges. On one hand, where most restaurants were fighting hard for their survival, those who adopted a unified Hospitality ERP Solution, were adapting and managing throughout the period. With multiple integrated tools and services on a single platform, restaurants have witnessed a whopping growth in the past few decades. Why is Hospitality Management Solution So Critical? Hospitality Management Solution like Microsoft Dynamics 365 for Restaurants has so far helped businesses survive through all ups and downs and continue to be a fanatical support. The COVID outbreak affected the common seating practice in the restaurants and demanded a no-contact approach. Having the pandemic still lurking around, businesses are yet feared of its impacts. Hence, making automation the only solution to grow. Assists in Keeping Up with the No-contact Trend Migrating to city areas and their work culture is the main reason behind the large supply demand this industry witnesses. Currently, the market demands no-contact services as they are still feared of calling in sick (extremely sick). Hence, restaurants prefer Hospitality Management Software to keep up with this trend. LS Retail compliments a Mobile App for Hospitality Operations which reinforced your restaurant staff to resolve their query using their hand-held devices with minimum effort. They can use their mobile phones as a POS Software Solution and do everything a https://tridentinfo.com/ls-nav/ does. Taking orders and bills from the same devices fosters ease, empowerment, and staff potential. Data Collection and Data Management Data collection and accurate report building get easy with the right tools. Tools driven by Power BI in a Hospitality Management Solution are the easiest when it comes to data collection. It extracts data from different touchpoints and turns them into actionable reports. These reports target your requirements and assist decision-makers in making more logical decisions. LS Retail Software Solution is embedded with Power BI and Azure-driven tools. When it comes to data management Microsoft Cloud Azure is excellent. It offers either a fully managed relational, in-memory database, or NoSQL while spanning proprietary and open-source engines to suit the modern app developers. Consistent and Error-free Services Humans have different capacities and may not even feel well enough to work to their full potential. Moreover, the workforce is more likely to make constant errors, machines, however, are usually consistent and error-free. Automating your manual tasks will not only cut out the probability of errors but will also help your staff feel more empowered, eased, and motivated to give their best. Transferring responsibilities to machines gives enough time to your waiters to greet your customers and pay maximum attention to them. Hence increasing the customer service quality. In addition to it, a fully integrated Hospitality Management Solution saves floor space as the waiters do not have to travel to the kitchen to tell the customer orders. Instead, the information will automatically transfer to the right KDS (Kitchen Display System) using a POS Solution. Better Understanding of Consumer As cutting down physical interactions with customers was a priority for businesses in the pandemic inception, credit to digitalization some restaurants managed to get customer insights. Automation with the right tools made it possible to use this widely available data and use it for more effective strategy formation. Collecting data also means that the restaurants can provide personalized services to customers without having to directly interact with them. Loyalty Programs Having customer insight and understanding their behavior facilitates compelling loyalty programs. Using Business Intelligence tools to track customer data and create insightful reports. Based on these reports, a restaurant can segregate customers based on their choices, likings, spending patterns, and factors affecting their spending. Further, they can create exclusive deals for groups and individuals. In addition, it becomes a lot easier to decide on offering the right meal plan in the right location and chain. Using LS Retail CRM for Hospitality, one can maintain healthy relations with their customers and connect with them on an emotional level. These days, automation has become so crucial it saves a restaurant from drowning. Having Hospitality Management Solution like LS Retail provides ERP and CRM on the same platform hence making operations even easier. With integrated solutions, you no longer have to rely on disparate systems. Automation not only prevents errors but also boosts your staff’s potential. It makes your staff feel more confident and empowered. Passing monotonous responsibilities to automation leaves enough time for your staff to treat customers more warmly and fulfil

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Five Ways to Boost Customer Engagement in Your Restaurant

Restaurant Management ERP / Trident

Restaurants have come a long way after dealing with and surviving pandemics. Hopefully, we are far behind the worst of them all. Customers are still cautious about going out in public as new COVID variants are in the news now and then. Restaurants have to think of new ideas to engage customers. customers are afraid of too many interactions due to the current situation. How about giving them contactless services? ERP for Restaurant enables such services seamlessly. LS Retail is one of the prominent Restaurant ERP Software Solutions. It integrated the back office with the front and fosters seamless customer service. It has the best POS Software Solutions for Restaurants. Due to COVID, this world has seen rapid growth in digital technology which nobody expected would arrive so soon. Restaurants too have to start leveraging this technology to stay ahead of the competition. Customers tend to show more interest in businesses that provide them with all the conveniences they want. Technology promotes customization for customers, easy data sharing, live tracking, and several integrations which account for a better working environment and boosts productivity. Digitized props like ERP for Restaurant can massively help withdraw more customers into your business and empower your staff at the same time. There are five effortless ways to boost customer engagement in your Restaurants. Supply a Seamless and Personalized Experience Earlier personalization was a luxury and not everyone could access it. However, customers were increasingly drawn toward the idea of personalization. With suitable POS Solutions, this is a piece of cake. You can easily track your VIP customers and provide personalized deals and meal offers. In addition, your regular customers may also want personalized meals. Maybe someone wants extra cheese with no tomatoes in their burger. Or maybe they want to have vegan milk in their coffee. It may sound too much for some but with Software for Restaurant Management like LS Central, it is a piece of cake. Customize their order right into the POS and send it to the kitchen. Additionally, you can also disclose allergen information, like using nuts, certain seafood, milk, gluten, etc. in your dishes so they can exclude them from the ingredients. Studies have shown that customers tend to return 2-3 times more to a restaurant if they have personalized services. Stay Flexible with ERP for Restaurant Generally, nobody wants to cancel their table bookings, but restaurants must be flexible enough to allow the same. They must follow solid policies to allow them to rebook, reschedule, or receive a full refund if required. In addition to it, it is recommended to allow flexible ordering and billing options. For instance, with LS Central POS Solution, customers can easily pay by scanning barcodes. With this ERP for Restaurant, A waiter can take orders from one table and take bills from the other using the same POS solution. A POS solution is more than just billing software. Apart from being just customer-centric, it allows a restaurant to track its internal affairs as well. You can live-track your inventory and send orders to the kitchen at the right KDS (Kitchen Display System) at the same time. With Restaurant POS System, you can become more flexible effortlessly. Empower Staff to Provide the Best Customer Service Empower your staff with hand-held devices. With a POS Solution for Restaurants, they can easily cater to customers twice the lesser time. They can take orders and bills from the same device, note customization requests, inform people about allergens, and send orders into the kitchen without having to travel all the way. This saves a lot of your staff’s time and efficiency, which you can then use in other areas. You can assign them to greet and pay more attention to each customer and make sure they are comfortable. Provide a connected Experience Connect all the touchpoints and ensure your customers can get seamless services using ERP for Restaurant. A restaurant omnichannel service allows your customers to book tables, share feedback and follow your business. Through omnichannel, your customers can connect, order, and pay in multiple ways. Allowing this flexibility empowers the customer and drives them back to your business followed by secured payments, online menu browsing, tracking delivery orders, and so on. However, more than this, your restaurant must manage to process distinct transactions consistently and efficiently. For this, restaurants must connect as many channels as possible to their POS systems. By ensuring that your take-out orders and online deliveries are followed by your QR, and kiosk orders into your POS system. Create Loyalty Boosting Programs In a survey, it was revealed that it is easier to sustain existing customers than to draw new ones into your restaurant. Find what fascinates your customers and think about what would drive them into your business. Use BI-based tools like the one LS Retail offers. BI (Business Intelligence), which is embedded in the POS solution, extracts customer data from different touchpoints and generates insightful reports. With this ERP for Restaurants, you track your customer’s spending patterns and preference patterns. Based on these reports, you can segregate customers based on their similarities and offer customer deals and meal offers. In an industry like hospitality, where the business owner has to directly deal with one of the most complex things in the world; customers, they need to be extra creative with their strategies. They have to cater to different people with diverse backgrounds, preferences, and eating habits. In this case, digital assistance can make a difference. With ERP for Restaurant, you can manage and cater to your customers in the most efficient ways. LS Central is one of the prominent ERP for Restaurant providers. If you are looking for LS Central Implementation, Contact Trident Information Systems, we are one of the best Restaurant Companies in India. With a robust record of accomplishments, we have managed to become a Gold Microsoft Dynamics 365 and LS Retail implementation partner. With an experience of more than two decades, we have contributed to various business success stories within and outside Indian borders. Our services are available globally.

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How can Restaurants Create Attractive Menus?

Restaurant Management ERP / Trident

Have you ever wondered why a customer of yours only orders a specific dish and ignores others? Did they decide before if they wanted to have fried chicken with mayonnaise before walking into your restaurant? Was there something else that drove them to choose what they did? Yours Restaurant Management System plays a critical role in influencing your customers. Your Restaurant ERP System helps decide on a menu. A BI-oriented Restaurant CRM Software can help you understand your customers and identify popular dishes in a certain area. This is a huge advantage when creating a menu. Be cautious while selecting the right Restaurant Software Companies. One wrong decision can tie you down for up to five years and may supply a low ROI. Customers tend to look at the menu for merely a few seconds. If it is effectively tailored, you can witness whooping sales and margin. Transform your menu from a simple and stale price list to an eye-catching marketing tool. We have compiled a few tips to effectively give your menu a new lease of life ensuring it fulfils your customers’ and business needs. Go Digital with a Restaurant Management System The fundamental tip is to use suitable Restaurant Management Software, preferably a unified ERP and CRM. LS Retail is one of the most famous examples of a unified ERP and CRM. It also works on Power BI providing insightful business and market details. These details also specify meals that are in most demand area-wise. It is an incredible tool that helps spot opportunities to boost sales and profit margin. Scale Down Your Menu According to the UN National Restaurant Association’s report, many restaurants scaled back their menu at the peak of the pandemic. They axed complex dishes and only simple to make dishes were offered which could be prepared by lesser staff. This way they could cut their inventory requirements and ensure their staff’s potential could be maximized. Most of them utilized their Restaurant Management System to the In many ways cutting down menus and shredding out less successful items is a logical step. If you keep more items on your list, you will need more inventory at hand which adds costs. Suitable Software for Restaurant Management provides robust inventory management tools, so you live to track and plan your inventory accordingly. Moreover, you may not be able to maintain the same quality throughout all the dishes, which will end up slowing down your pace. Giving your customers too much time to think encourages them to take more time in deciding what they want. It is a clever idea to add only popular dishes and meals to your menu. Restaurant POS Software can help you identify the popular dishes. Spot Your Most Famous Dishes How much you manage to persuade your customers depends on how well you organize your menu. According to William Poundstone’s book Priceless, he described how restaurants list their high profit and expensive dishes on the top right corner of the menu to catch the customer’s eye and make them think of other items displayed as cheaper options. Also, using a Restaurant Management ERP will help you with spotting the famous dishes so you can plan further accordingly. Boxes are another eye-catcher. Those items are boxed that the chef wants to sell, and people tend to purchase them at the same time. Boxes in assorted sizes promote a sense of flexibility among the buyers. They think they save money if they purchase the smaller size. In addition to it, you can also utilize colors to your benefit. For instance, the color red is used in limits to catch the eye of high-margin items. Orange stimulates appetite, whereas brown gives out an earthly vibe. With a Restaurant Management System, you can easily segment your menu using favorable colors. Highlight Food, Instead of the Price A scientist at Stanford University found that people are more likely to choose a less demanded, healthier option such as vegetable sides if they are given a more elaborated description. On the other hand, labels such as “twisted citrus glazed carrots,” attract more of their attention than a healthy vegetable side. Similarly, you can also successfully justify the price tag of more expensive items. Diners will be more inclined to your expensive mutton curry if you manage to justify how premium it is prepared using top-grade ingredients. With a Restaurant ERP Solution, your customers can view such details on a POS device. It becomes easier to incline them toward a more expensive device with a Restaurant Management System. LS Retail is a unified Restaurant Management System that helps restaurants manage their inventory and plan their menu. It is also easier to serve customers, and with insightful reports, successful strategies are on their way to implementation. If you are looking to implement LS Central and need a demonstration, Contact Trident.

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