Your Microsoft Dynamics 365 system is only as valuable as the support structure behind it. Whether you have just completed a Dynamics 365 implementation, are managing a complex multi-module environment that requires ongoing optimization, or are running a business-critical operation where system downtime is simply not an option — having the right support partner in place is not a secondary consideration. It is a fundamental business requirement.
Trident Information Systems offers a comprehensive range of Microsoft Dynamics 365 support plans for Indian organizations — from fully dedicated on-site resources for large, complex deployments to flexible incident-based packages for businesses with occasional support needs. Our support services extend beyond break-fix assistance to include training, change request management, system migration, implementation support, and version upgrades — giving your organization a single trusted partner for every phase of your Dynamics 365 journey.
This page covers all six of Trident’s Dynamics 365 support plans — what each includes, who it is best suited for, and how to choose the right option for your organization’s size, complexity, and support frequency.
Why Choose Trident for Microsoft Dynamics 365 Support in India
A Decade of Dynamics 365 Implementation and Support Experience
Trident Information Systems has been implementing and supporting Microsoft Dynamics 365 — and its predecessor, Dynamics AX — for over a decade. That depth of platform experience means our support consultants are not learning your system while you wait for a resolution. They arrive with the diagnostic knowledge, platform expertise, and business process understanding to identify root causes quickly and resolve issues effectively.
Trident Information Systems is a trusted consulting and technology services partner with deep expertise in driving digital transformation across Manufacturing, Retail, Hospitality, Logistics, Services, and more. With a strong presence in India, the U.S., UK, UAE, Africa, and a rapidly expanding footprint in Southeast Asia, Trident has successfully delivered over 250 customer engagements. These include smart manufacturing with intelligent shop floor automation, retail digitalization spanning 3,000+ stores, and IoT-driven asset management covering 400+ assets across 150+ locations.
Beyond infrastructure and operations, Trident excels in business applications ( Microsoft Dynamics 365 ERP, CRM, O365, Azure, Power BI, Power Platform, Salesforce ) and Data & AI services in collaboration with Microsoft and IBM. What truly sets them apart is their exclusive Managed Talent Services unit, designed to help organizations jumpstart digital transformation engagements quickly and effectively—bridging the gap between strategy and execution with the right skills at the right time.
Support, Training, Migration and Implementation — All Under One Roof
Many organizations manage multiple vendor relationships for their Dynamics 365 environment — one partner for support, another for training, a third for customization and change requests. This fragmentation creates communication gaps, accountability gaps, and unnecessary cost.
Trident provides the complete spectrum of Dynamics 365 services from a single point of accountability:
- Ongoing system support — across all six plan options detailed below
- User training and onboarding — ensuring your team gets maximum value from every Dynamics 365 module
- System migration — from legacy Dynamics AX or other ERP platforms to current Dynamics 365 versions
- Implementation — new module rollouts, business unit expansions, and geographic deployments
- Change request management — configuration changes, workflow modifications, report development, and system enhancements
- Version upgrades — keeping your Dynamics 365 environment current with Microsoft’s continuous update cycle
Our 6 Microsoft Dynamics 365 Support Plans for Indian Organizations
Trident’s support plans are designed for Indian organizations managing their Indian operations on Microsoft Dynamics 365. Every plan is structured to provide clear scope, predictable cost, and transparent commitment — so you know exactly what you are getting and exactly what it will cost.
Plan A — Full-Time Dedicated Resource: Maximum Support Coverage
Best for: Large organizations with high-volume, continuous support needs or complex Dynamics 365 environments requiring frequent change requests.
Plan A allocates a dedicated Trident consultant exclusively to your organization — available 100 percent of their working time to provide support and manage change requests. This is the highest-coverage support arrangement Trident offers, and it is designed for organizations where Dynamics 365 is mission-critical and support needs are frequent.
Key features of Plan A:
- Named, dedicated resource — your team works with the same consultant consistently, building institutional knowledge of your specific environment
- Full scope coverage — both support issues and change requests are handled within the plan
- Additional resource approval — if a change request requires more than the single dedicated resource, Trident seeks prior approval before committing additional effort and cost
- Additional effort invoiced immediately — transparent, no-surprise billing for any work beyond the dedicated resource scope
- Minimum tenure: 1 month
Plan B — Shared Resource: Flexible Monthly Support Commitment
Best for: Mid-size organizations with regular but not continuous support needs, where a predictable monthly commitment is more cost-effective than a full-time dedicated resource.
Plan B provides a minimum commitment of 5 support days per month — drawn from a shared Trident resource pool. Support needs can arise at any point during the month, in single or multiple instances, giving your organization flexibility in how and when the support days are consumed.
Key features of Plan B:
- Minimum 5 support days per month — suitable for organizations with regular recurring needs
- Unused days carry forward to the next month, but lapse at the end of each quarter (March, June, September, December) — incentivizing regular utilization
- Full scope coverage — both support and change requests are included
- Additional effort management — if identified work exceeds available days, Trident informs you and seeks approval before proceeding
- Minimum tenure: 3 months
Plan C — Time Package: 200 Hours Over 12 Months
Best for: Organizations with moderate, unpredictable support needs that want a pre-purchased block of hours they can draw on throughout the year — without committing to a monthly minimum.
Plan C provides 200 hours of support over a 12-month contract period — giving your organization a substantial support bank to draw on whenever needs arise, with the flexibility of a shared resource model.
Key features of Plan C:
- 200 hours available over 12 months — significant coverage for organizations with variable support frequency
- 1 business day response time after issue logging — reliable response commitment for non-emergency issues
- Shared resource model — same consultant expertise, shared across Trident’s client base
- Contract renews at the earlier of 12 months or full utilization of the 200-hour budget
- Tenure: 12 months
Plan D — Incident-Based Priority Support: Next Business Day Response
Best for: Organizations with occasional, unpredictable support needs who require a guaranteed fast response time when issues do arise — without committing to hours or days in advance.
Plan D provides 50 support incidents with a guaranteed next business day response commitment — ensuring that when you log an issue, you receive a response within one business day without exception.
Key features of Plan D:
- 50 incidents — sufficient for organizations with moderate occasional support needs
- Next business day response — the fastest incident response commitment in Trident’s standard support portfolio
- Incident-based model — you consume support only when you need it
- Package validity: 12 months
- Unused incidents do not carry forward at the end of the 12-month validity period
- Scope as defined in the Support Scope section below
Plan E — Incident-Based Normal Support: Cost-Effective Coverage
Best for: Organizations with occasional, low-urgency support needs where response time is less critical than cost efficiency — the most cost-effective entry point in Trident’s support portfolio.
Plan E provides 50 support incidents with a 2 business day response commitment — offering solid coverage for organizations whose support needs are infrequent and non-time-critical.
Key features of Plan E:
- 50 incidents — same incident volume as Plan D at a lower investment level
- 2 business day response — appropriate for non-urgent system queries, report assistance, and configuration questions
- Incident-based model — consume support only when needed
- Package validity: 12 months
- Unused incidents do not carry forward at the end of the validity period
- Scope as defined in the Support Scope section below
Plan F — On-Site Dedicated Resource: Hands-On, In-Person Support
Best for: Organizations that require a physical Trident presence at their offices — for user hand-holding, day-to-day coordination, and on-site operational support — in addition to one of the specialist support plans above.
Plan F is an add-on plan designed to work alongside any of Plans A through E. Under Plan F, Trident deploys a full-time consultant physically at the client’s site — providing continuous in-person presence for operational support activities.
Key features of Plan F:
- Full-time on-site consultant deployment — physical Trident presence at your facility
- Activities include user hand-holding, simple report creation through Report Designer, system back-ups, and coordination with Trident’s off-site specialist consultants
- Must be combined with one of Plans A through E — Plan F does not include specialist technical support independently
- The on-site resource is an operational support consultant, not a specialist — complex technical issues are escalated to the specialist team under the accompanying plan
- Ideal for large deployments with many end-users requiring day-to-day guidance and coordination
Comparing Trident’s Dynamics 365 Support Plans
| Plan | Type | Commitment | Response Time | Best For |
|---|---|---|---|---|
| Plan A | Dedicated resource | Min. 1 month | Immediate | High-volume, mission-critical |
| Plan B | Shared resource | Min. 3 months, 5 days/month | Same day | Regular, predictable needs |
| Plan C | Time package | 12 months, 200 hours | 1 business day | Variable, moderate needs |
| Plan D | Incident-based | 12 months, 50 incidents | Next business day | Occasional, urgent needs |
| Plan E | Incident-based | 12 months, 50 incidents | 2 business days | Occasional, non-urgent needs |
| Plan F | On-site add-on | Flexible | On-site | Large user base, in-person support |
Scope of Support: What Is Covered Under Each Plan
Standard Support Hours and Response Channels
All Trident Dynamics 365 support plans operate during standard business hours: Monday to Friday, 9:30 AM to 5:30 PM IST — excluding Trident and public holidays.
Support is provided primarily from Trident’s offices through the following channels:
- Email support — issue logging, status updates, and resolution documentation
- Chat support — real-time assistance for active issues during business hours
- Onsite support — available when the situation demands physical presence, subject to prior arrangement and applicable plan terms
Change Requests and Additional Work: How It Works
All Trident support plans include both support issue resolution and change request management within their defined scope. Change requests — system configuration changes, workflow modifications, new report development, and system enhancements — are handled under the same plan as support issues, subject to available hours or incidents.
When identified work exceeds the available capacity under the current plan:
- Trident informs the customer proactively — before committing additional effort
- Prior approval is sought for additional resource, effort, and cost
- Additional effort is billed transparently, with no surprise charges
- The customer retains full control over the scope and cost of any work beyond the plan commitment
Which Dynamics 365 Support Plan Is Right for Your Business?
Choosing the right support plan depends on three key factors: support frequency, urgency requirements, and whether you need physical on-site presence. Here is a practical guide:
High-Volume Users: Plan A or Plan F
If your organization relies on Dynamics 365 as a mission-critical system — with daily user activity, frequent configuration needs, and zero tolerance for unresolved issues — Plan A gives you the dedicated, always-available resource your environment requires. If you additionally need physical presence at your facility for user support and coordination, add Plan F alongside Plan A.
Mid-Size Operations: Plan B or Plan C
If your organization has regular but not daily support needs — perhaps averaging three to five support interactions per month — Plan B provides predictable monthly coverage with the flexibility of shared resource expertise. If your needs are more variable — some months heavy, some light — Plan C’s 200-hour annual package gives you the coverage without locking you into a monthly commitment.
Occasional Support Needs: Plan D or Plan E
If your Dynamics 365 environment is relatively stable and your team primarily manages the system independently — requiring external support only for complex issues or specific change requests — Plan D or Plan E provide cost-effective incident-based coverage. Choose Plan D if response time matters to your operation; Plan E if cost efficiency is the primary consideration.
Additional Dynamics 365 Services From Trident
Trident’s relationship with your organization does not have to be limited to support. Our full service offering covers every stage of the Dynamics 365 lifecycle:
Implementation and Migration
Whether you are implementing Dynamics 365 for the first time, adding new modules to an existing deployment, or migrating from a legacy Dynamics AX or third-party ERP system — Trident’s implementation team has the expertise and methodology to deliver a successful outcome with minimal business disruption.
User Training and Onboarding
A Dynamics 365 system is only as effective as the people using it. Trident provides structured user training programs — from end-user onboarding through administrator and power-user training — tailored to your specific Dynamics 365 configuration and business processes.
System Upgrades and Version Management
Microsoft delivers continuous updates to Dynamics 365 — and staying current with the update cycle is essential for security, compliance, and access to new features including Microsoft Copilot AI capabilities. Trident manages the upgrade process end-to-end — testing, configuring, and deploying updates with minimal disruption to your live environment. Contact Us for further information. For more insightful content and industry updates, follow our LinkedIn page.
FAQs
Q: What Microsoft Dynamics 365 support plans does Trident offer in India?
Trident offers six Microsoft Dynamics 365 support plans for Indian organizations — ranging from Plan A (full-time dedicated resource) and Plan B (shared resource with monthly commitment) through Plan C (200-hour time package), Plan D (priority incident-based), Plan E (standard incident-based), and Plan F (on-site dedicated resource add-on). Each plan is designed for a different level of support frequency and urgency.
Q: What is the minimum commitment for Trident’s Dynamics 365 support plans?
The minimum commitment varies by plan. Plan A requires a minimum tenure of one month. Plan B requires a minimum of three months with a commitment of five support days per month. Plans C, D, and E operate on 12-month contracts. Plan F is an add-on to existing plans with flexible tenure terms.
Q: Does Trident’s Dynamics 365 support cover change requests as well as support issues?
Yes. All Trident support plans include both support issue resolution and change request management within the defined scope. If a change request requires resources beyond the plan commitment, Trident informs the customer and seeks prior approval before committing additional effort and cost.
Q: What are the support hours for Trident’s Dynamics 365 plans?
All Trident Dynamics 365 support plans operate during standard business hours — Monday to Friday, 9:30 AM to 5:30 PM IST — excluding Trident and public holidays. Support is provided via email and chat from Trident’s offices, with on-site support available when the situation requires physical presence.
Q: Can unused support hours or incidents be carried forward?
For Plan B, unused support days carry forward to the following month but lapse at the end of each quarter (March, June, September, December). For Plans D and E, unused incidents cannot be carried forward beyond the 12-month package validity period.
