Unlock Success with LS Central’s Omni-Channel Excellence! Streamline Management Effortlessly. Elevate Your Business Today.
Omni Channel Excellence: LS Central’s All-in-One Approach to Management Read More »
Unlock the future of retail with IoT Solutions! Supercharge your business with streamlined inventory management and a hyper-efficient supply chain. Revolutionize your success now!
The Game-Changing Power of Real-Time Data & Analytics! Boost Your Restaurant’s Success with an ERP System. Uncover Hidden Insights! Track Performance Instantly! Achieve Greater Efficiency! Discover More Now!
Explore the success story of a prominent supermarket chain that has achieved remarkable growth and efficiency with the implementation of LS Retail POS software. Witness their journey to success.
Success Stories: One of Leading Supermarket Chain Thriving with LS Retail POS Software Read More »
Discover effective strategies to conquer common hurdles when implementing an ERP system for restaurant management. Enhance efficiency and streamline operations.
Overcoming Common Challenges in Implementing an ERP System for Restaurant Management Read More »
Customers now expect businesses to provide outstanding service round-the-clock. Therefore making service quality has become a crucial competitive differentiator for businesses, and the right technology can assist them in resolving consistent issues. D365 Customer Support is one of the Top Cloud CRM options if you are looking for an integrated customer service solution. Microsoft Dynamics 365 Customer Service is a module for customer service automation that streamlines knowledge and case management. Further, it personalized service with a 360-degree customer view and provides visibility into service agents’ dashboards, reports, and performance. In this blog, we will further discuss how Dynamics CRM Support plays such a vital role. Why to Choose D365 Customer Support? The cloud-based Microsoft Dynamics 365 Customer Service Solution provides all the features your company needs to provide great customer service. Here is how it can benefit your business: Use virtual agents and knowledge base portals to automate self-service assistance. Customize experiences for Individual customers. Agents can resolve cases with on-time and accurate information. Improve your customer service operations. Benefits of Dynamics 365 Customer Service D365 Customer Support can tremendously help your business where you can Automate self-service support with knowledge-based portals and virtual agents. Therefore, with Microsoft Support for D365, you can expect the given benefits: Get a 360-Degree View of your Customers Those who still rely on siloed systems and different software to manage their customers often face too many difficulties. Therefore, with multiple software around and data all over the place makes everything go overwhelming. However, Dynamics 365 Support can get you a 360-degree view of customers as everything is managed on the same platform. Furthermore, Dynamics CRM customer service ensures you provide customized services to your customers, and they get their issues resolved ASAP. Thus, they can easily provide highly personalized and high-quality customer service fast. Simplified case management with a unified interface Saving time and boosting productivity is one of the primary benefits of D365 Customer Support. Hence, your team can leverage the easy user interface to manage and handle customers’ queries more efficiently. Further, the interactive dashboards act as a one-stop solution where agents can look through their caseloads. Therefore, quickly acting without having to look through different parts of the application. Thanks to the easy interface, your customer service executives can easily manage their caseloads. Easily manage community portals and knowledge bases Once you start working with MS Dynamics Customer Service, you can access a plethora of self-help options. In addition to, this helps in reducing call time and allows your customer service executive to focus more on high-value services. Thus, the knowledge management module will always help you create, publish, and manage your knowledge articles. Furthermore, you can use the rich text editor to add images, texts, and videos. Further, you can track how your content is performing with analytics. And also, you can check how many people viewed your articles, how they performed, and how they helped your customers. You can also build a form in the community portal where people can share tips, insights, and some useful information. Attend Customers with AI Capabilities AI capabilities can ensure you give the best D365 Customer Support. AI can assign the best-suited agent for a particular task to get the fastest and highest-quality results. Therefore, your team can answer your customers faster with AI-based suggestions. It recommends similar knowledge related to the question that has been asked. Furthermore, you can even set up the system to understand the tone of the customer and his emotions. Also, you can activate virtual bots to automate routine conversations. Therefore, allowing your agents to provide high-value interactions. Integrate other Microsoft Apps for Excellent Customer Service You can integrate other D365 products with Microsoft Dynamics CRM Support such as Excel, Power BI, and Teams. Thus, helping you manage and act upon your customer requests accordingly. With the Enterprise Package, the agent will get Microsoft Teams embedded into his system. And then, he can connect with other experts from your company. If you enable AI, you can even get suggested contacts who have earlier worked on the same case. Consequently, you can get their help and provide customer support in the best way possible. Access Cloud-Capabilities Being hosted on Microsoft Azure Cloud, D365 Customer Support allows you to access various cloud benefits. For instance, being able to work remotely is one of the major benefits. What’s more, your agents can work from anywhere in the world fully functionally via their desktops, tablets, or laptops. Further, cloud solutions ensure more cost-effective, efficient, and secure operations. Your customer support can either make or break your business’s reputation. Therefore, Using AI-based tools ensures your customers are always attended to while allowing your customer care agents to provide high-value services. D365 Customer Support can help you with streamlining your processes, providing analysis, centralizing client information, and enabling responsive customer services. For further information, you can Contact Trident Information Systems. We are a Gold Microsoft Dynamics 365 Implementation Partner and LS Retail Diamond Partner.
Why is D365 Customer Support so Important for your Business? Read More »
The challenge of switching company software can be formidable. But with so many companies opting for AX to D365 Finance & Operation Upgrade, this might be the ideal time to investigate how your company might profit from taking the plunge. Let us find out the benefits of AX to Dynamics 365 Finance and Supply Chain Management Upgrade. According to a Forrester study, after AX to D365 Finance & Operation Upgrade, you could boost employee productivity by 10% on average and by 3% to 9% among back-office operations professionals. This is largely because common consumers no longer need to battle with time-consuming processes like entering receipts and finding data. Integrated systems and data sharing also help to remove cultural silos. Because of this, productive cross-team communication across numerous geographic areas is now possible. Additionally, you might save £3.6 million on operational efficiency improvements and £1.5 million on staff productivity as a result of this (according to the same Forrester report). Reasons for AX to D365 Finance & Operation Upgrade Frequent Updates Microsoft will regularly release progressive, incremental upgrades for Dynamics 365, in contrast to Dynamics AX, which used to include significant changes. You can even pause up to three updates at once. Larger modifications are given as configuration keys or parameters, and you may decide whether to enable these additional functions. In any case, your company will always use the most recent version to guarantee optimal performance, effectiveness, and security. Dynamics 365 Finance and Operations is continuously monitored and updated, which decreases the need for your IT departments to “solutionize” and lowers the maintenance demands on your company. Extensive Support Dynamics AX 2009, 2012, and 2012 R2’s mainstream support came to an end in October 2018. AX 2012 R3 has mainstream support until October 12, 2021. Security updates will then be made available under Extended Support until January 10th, 2023. By switching to the cloud, you’ll gain access to Microsoft’s comprehensive support, automatic upgrades, and improved performance. Latest Technology at Work With the help of AI (Artificial Intelligence), Dynamics 365 offers improved business intelligence (BI), which is supported by analytical services and large data sets. This gives the solution better capabilities, which improves the quality of your reporting. Upgrade D365 to Finance and Operations to get Updated user-centric interfaces that promote enhanced individual and collaborative experiences through personalization will also be advantageous to you. Highly Flexible Your company, the market, and the surroundings could all change (or all three!) in addition to allowing you to scale your system up or down based on your needs. AX to D365 Finance & Operation Upgrade has altered the licensing scheme. Now, you may purchase everything your company requires when you need it, including programs, modules, and the ability to add or remove users. Interviewees like having the ability to expand to additional Dynamics 365 products, such as Sales, Customer Service, and Field Service, according to the Forrester report we previously cited. In the end, this implies that your company is more market-ready and future-proof. Bank-level Security Hacking puts businesses in the modern world at constant risk, both monetarily and to their well-deserved reputations. In contrast to earlier business assumptions, cloud-based applications now offer a better secure user experience since Microsoft continuously monitors and defends active threats and credentials. It inexpensively protects your data while still keeping it secure. Total Cost of Ownership There is no need to retrain your team — other than for all the additional features that can be added — as the expense of the upgrade is restricted to testing and validation. The usage of managed services, automatic upgrades, and the lack of hardware investments are the key factors for this lower cost, which also contributes significantly to a lower total cost of ownership. Adaptable The best thing is that each app’s user experience is similarly easy, so you can combine different apps to customize your experience and increase profitability. You have the best growth platform when you choose AX to D365 Finance & Operation Upgrade. Familiarity Because so much of the functionality is still available, mastering the software will take less time overall. Although Dynamics 365 maintains the same basic business logic as Dynamics AX, the UI has been changed. Depending on your circumstance, there are distinct factors to consider when you decide to get an AX to D365 Finance & Operation Upgrade but Trident is here to assist. Although the move to the cloud may seem intimidating or unneeded, we can assure you that you will appreciate the increased productivity it will offer. We are a Gold Microsoft Dynamics 365 Partner and LS Central Diamond Partner. For any query, you can Contact Us anytime.
8 Reasons Why Should You Upgrade Your AX to Dynamics 365 Now! Read More »
Around the world, cooking establishments that prepare food specifically for delivery orders are springing up in cities and towns massively. By 2030, the global market for this so-called ghost, dark, or virtual kitchens is predicted to reach US$1 trillion. They are getting enough attention from different IT companies to provide the latest and most robust Cloud Kitchen Management Solution to support this industry. A few years ago, at the same time when popular food delivery services like Deliveroo, Uber Eats, and Door Dash started to take off, these delivery-only restaurants without any spaces for dine-in customers started to appear. Restaurant owners understood that serving a completely new group of mobile consumers just required a kitchen or a portion of one. Renting expensive eating locations, hiring wait staff, or any other costs associated with operating a restaurant were not necessarily extra costs. They only needed to join a meal delivery app, set up a kitchen somewhere, and start serving food. Customers who place delivery orders for pizza or noodle dishes might not even be aware that the restaurant they are ordering from does not exist. To meet the rising demand for home delivery, fast food chain Burger King recently opened its first ghost kitchen in the UK. Just like previously, customers can order meal delivery from the new site in North London. The only distinction is that they cannot pick up their order or eat in. It is a pattern that is accelerating. Ghost kitchens and the mobile delivery applications they live through are upending the whole notion of what it means to operate a restaurant because more people than ever are ordering meals to be delivered to their homes. Therefore, enforced delivery services are growing quicker and more convenient. Why Do Cloud Kitchens Stand Out in The Cut-Throat Competition? Takeaways have been around much longer than smartphones and delivery apps. However, ghost kitchens are expanding on the idea of distant dining. No storefront, no front-of-house personnel, and no waiting or seating space are present. In contrast to a restaurant, they can be found anywhere if couriers can reach them. Successful Cloud Kitchen owners implement data-driven strategies and Cloud Kitchen Management Solution. In abandoned parking lots and warehouses, Deliveroo’s ghost kitchen concept—ultra-affordable prefabricated buildings dubbed Rooboxes—is there. Then some organizations provide commercial cooking spaces in densely populated locations ready for businesses to put up their delivery-only restaurants, such as Mission Kitchen, Cloud Kitchens, and Kitchen United. In some instances, a single kitchen might act as the central location for several virtual restaurant establishments, with cooks preparing different cuisines under one roof. They need a suitable Cloud Kitchen ERP to streamline their operations. Both big companies who see the promise of this new business model and individual operators searching for a low-cost arrangement use this model with ERP for Cloud Kitchen Technology. How to Make Profit with Ghost Kitchens? Uber Eats claims that restaurants that put up “ghost kitchens” can boost sales by 50%. Deliveroo is expanding its international rollout of ghost kitchens because of its promising scope. Make sure you implement Cloud Restaurant Software which provides real-time visibility and data analysis to make the right decisions. Given below are a few ways to make a profit out of your cloud kitchen business. Create a plan using the data To understand typical consumer behavior and potential untapped opportunities in terms of what markets you should target, what kind of menu you should offer, and what third-party operators would be most suitable for you, research demand and identify market gaps, or if you already run an F&B operation, use your restaurant analytics. To top it off, make sure you employ Cloud Kitchen Management Solution. Establish commercial kitchen facilities adjacent to your busiest delivery locations. By reducing the delivery distance, you will be able to serve more clients who desire food. Is demand significant? To estimate whether you would require more than one kitchen, determine your typical meal preparation time and throughput. Present a menu holding up during the transportation Every item you prepare in your cloud kitchen must be just as delicious as the food you serve in your actual eateries. This means that you must find methods of transporting your food that will keep it warm while preventing sogginess. The people from the original restaurant who are familiar with the food, how it should be cooked, and how it should be presented may also need to be included in each new ghost kitchen to maintain the quality to your standards. Get the Appropriate Cloud Kitchen Management Solution You need a Cloud Kitchen Management Solution that can interface with third-party delivery operators and allow you to track the source and timing of orders if you want to ensure error-free and prompt service. Incoming orders must also be sent directly to the kitchen so that your chefs can begin to work right away and have a clear understanding of what to make and in what order. Use Business Intelligence to analyze Your data Finally, the current and future of your hospitality business depend on a data analytics platform like Power BI. You will minimize waste, correctly reorder ingredients, and increase revenue every day. Long-term decisions on menu items, price, or even where to open new sites can be based on a solid foundation provided by transparent business data. The secret ingredient to any successful strategy is using the latest technology. A Cloud Kitchen Management Solution like LS Central provides a set of tools to ensure streamline your operations and assist in providing the best customer service. Being hosted on Microsoft Azure Cloud, it ensures maximum safety and security. If you are looking for Cloud Kitchen Software Implementation, Contact Trident Information Systems, a Gold D365 Partner, and Diamond LS Central Partner.
Ghost Kitchens is the New Trend! Read More »
Being hit by COVID 19, we all have been on different levels. Our financial, mental, and physical health have been tested. Everything shut down for months during the lockdown including restaurants. However, as everything unlocks, everything is getting back on track slowly but steadily. Restaurants have become more cautious of their health and put safety as their priority by wearing masks, maintaining social distance, and so on. With the help of Hospitality Software like LS Retail ERP, many restaurants can successfully cope with the agonizing unpredictability in society. These practices have affected industries like hospitality which is centered around human-to-human contact. Through this blog’s medium let us discuss various methods to boost your restaurant business in the current scenarios. #1 Upgrade Your Business to Cloud Hospitality Software and Pay Per Use Upgrading your business to the cloud and paying just for the services you use can save you a ton of money. Just get a reliable Hospitality Software like LS Retail Hospitality Software itself and get the services you need. It is hosted on and by Microsoft Azure which ensures bank-level security. Get custom-made services as per your business requirements and pay only for what services your restaurant requires such as Mobile POS, Real-time data reports, and Customer Behavior analysis via Power BI. If you wish to centrally manage your restaurant business, you can do that too. Backed up by a reliable Implementation Partner, you can easily train your staff to use these services and let them handle any technical issues you might end up crossing paths with. You no longer have to take up services your business doesn’t need just because they are ‘included’ in the package. For instance, if you wish to adopt the LS Retail POS but want to manage accounts in Silos, you are free to make customizations like that. #2 Hold Events and Workshops Events and workshops are one of the most underrated ways to boost your restaurant business. You can either tie up with different workshops or organize your own. It entirely depends upon your strategy and budget. You can boost your reach in both cases. Some examples are the bacon festival in California and the pizza fest in Italy. You can also organize something like this. Such events offer a golden opportunity to flaunt your delicacies and draw more customers. Make sure you have the relevant Hospitality Software to successfully handle the situation. #3 Enlist yourself with different Food Delivery Platforms Online food ordering is a boom these days, you might find yourself falling aback if you do not use online platforms to boost your customer reach. Being integrated into multiple channels can make communication with the customer more complex. It is advisable to implement Online Food Ordering Software for simplifying convenience, developing connections, and handling customer grievances. #4 Promote your Business Using Virtual Media Customers are attracted to what they see. Use this psychological fact to draw more of them. All you have to do is click some nice pictures of your food, enhance them a bit more and post them online. Apart from this, there are plenty of food bloggers who are monitoring socially active restaurants. They might either click pictures or use your clicked pickers for their food blogging. This will do a free promotion for you. Another technique is to create videos, having pandemics in effect, people have become even more health-conscious. You can post a video on your social media platform showing step-by-step how your cooking is complying with all the safety measures. #5 Strategize your Loyalty Programs Loyalty programs draw customers as honey draws bees to itself. Hit a home run with smarter loyalty programs. You can analyze your customer behavior and spending pattern, especially with cloud Hospitality Software. Ask them to enroll in your loyalty programs such as providing a 10% discount to customers who take up to 3 years of their membership. Or you can offer free beverages to customers who take up to 1 year of membership. Provide them coupons, rewards, and discounts when they revisit your restaurant. Apart from this, you can also offer gift vouchers to your customers during the festive season. In this case, restaurants that run a buffet system get the maximum profit. They can offer a second meal free, a free buffet dinner for a couple, and so on. These strategies not only boost sales but also retain customers. We recommend avoiding physical loyalty cards and going cashless with electronic loyalty membership cards. And managing your loyalty programs cannot even get on your nerves if you have been involved in this service in your Pay Per Use Model. Use CRM Software for Hospitality Industry to get your work done most efficiently. #6 Adopt Cloud Kitchen Cloud kitchens or ghost kitchens are in trend. This pandemic has boosted the trend to another level. Since it is a licensed cooking structure without a dine-in option available to prepare delivery-based food. It is the best cost-saving strategy as you do not have maintenance and operational costs. Additionally, you can create a cloud kitchen by collaborating with other restaurants. It is recommended to get a unified Cloud Kitchen Management Solution designed for the cloud kitchen to make your management even easier. LS Retail has been voted as the best Hospitality Software for Cloud kitchens so far. Final Words We have mentioned the top 8 strategies to boost your restaurant business in this challenging era, you can seek technical assistance and upgrade your business to the cloud. The best part is you do not even have to buy a full-fledged package since Pay Per Use is available these days. Microsoft provides just the Hospitality Software. Trident Information Systems has been one of the Gold Partners of Microsoft and LS Retail Diamond Partners and has served various brands since then. For further queries or a demo contact us.
6 Strategies to Boost Restaurant Profit in the Current Scenario Read More »
Are your customers facing difficulties in ordering food online? Is your online delivery app crashing again and again? Is this situation frustrating you and your customers? It signals it’s time to invest in Agile DevOps. During Quarantine, the trend for online food ordering grew at an immense speed. Many restaurants already started online food delivery services, but after the lockdown, the situation got overwhelmed. The pandemic forced the whole world to stay at home. People stopped going out to eat and rather, ordered and ate their favorite meals at home. Results? Many applications started crashing. To avoid extreme situations like this, employing robust DevOps Software is a smarter decision. If you are wondering how your online delivery service should behave, given below are some points to clear that out: It should receive orders from the application, website, and even chatbots. It should successfully handle various payment gateways. It should send the ‘forgotten cart’ notifications to the customers to encourage them to finish their orders. It should be able to store order history to understand customer preferences and create loyalty programs. These features can be added to the application with either plugins or add-ons. You can also get them customized by a third-party service provider. Moreover, you can provide the smoothest online delivery services with Agile DevOps. A Ukrainian startup called All Set Now, has added 2500+ restaurants across the 12 states of the United States. This brand helped all its members to grow their delivery revenue immensely and boosted their table turnover by 200% while their customers lived happily and healthily. This is just the beginning of the endless opportunities to help you grow your restaurant to an unexpected level. Starting with AR/ VR to provide a preview of the custom meals to using voice assistance to place orders. Do you know the best part of modern technology? It helps you innovate solutions fast and on budget. However, during unexpected events like a pandemic, DevOps Solutions can be a lifesaver. Agile DevOps helps restaurants to develop and operate teams to create robust technologies to cater to frequent customers who cannot cook at home. What is DevOps and How Does it Work? DevOps is a strategy for managing cloud infrastructure and software development that enables enterprises to deploy apps and manage them in production quickly and affordably. This is accomplished by automating repetitive procedures and setting up CI/CD pipelines so that the IT systems supporting your operations may function with little assistance from your team and with little oversight. More importantly, DevOps Service Providers also field specialized teams of software engineers crucial for restaurants as they often don’t have an internal software development team. By doing this, you have immediate access to a team of experts who can create applications for you fast and affordably. So How Does Agile DevOps Work? The most common and time-consuming repetitive procedures are provisioning testing environments and creating new app versions while building and operating any program in a production environment. DevOps Tools enable Infrastructure as Code (IaC) utilizing toolchains like Terraform, Kubernetes, Helm, and Docker. It allows you to write down in text files, or “manifests,” all the settings and variables of every computer environment required for creating your application in plain, straightforward terms. Using CI/CD pipelines, or Continuous Integration and Continuous Delivery procedures is the next stage in the Agile DevOps journey. These are automated scenarios where the results of one operation serve as the input for the following one. If the tests are successful, CI/CD pipelines make sure that new code can be automatically tested, produced, uploaded to the staging server, tested again, and submitted to production with a single code commit. This guarantees quick and inexpensive software delivery, enabling outcomes you need to launch your application in a month rather than a year. The most significant benefit of a DevOps Platform is that it is a practical application of Agile methodology, allowing you to create an MVP (Minimum Viable Product) for your delivery service application in a week, release it to stay connected with your regular users, and then refine it to attract new users. This might be a crucial step in addressing the unexpected dilemma and moving on effectively. For end-to-end software delivery services, MVP creation, and continuing Agile DevOps support, get in touch with a reputable DevOps as a service organization like Trident Information Systems. Contact us if you have any questions about adopting DevOps for restaurant delivery services, or Monitoring Tools in DevOps.
DevOps can be One of the Best Investments You Make for Your Restaurant Delivery Services Read More »
Trident Information Systems, is one of the leading global providers of Information Technology services and business solutions with over with a proven track record of over 24 years. We have been consistently adding value to the business bottom line of our global clientele.
