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Microsoft Dynamics 365 ERP & ServicesStruggling with fragmented systems and data silos? Microsoft Dynamics 365 ERP unifies your operations, offering real-time insights and seamless automation. Boost efficiency and decision-making with a single, integrated platform. Upgrade to Dynamics 365 ERP and transform your business today!read moreEnterprise Soluton for Retail & Hospitality IndustryTrident offers an all-in-one enterprise solution for the Retail & Hospitality industry, powered by Microsoft Dynamics 365 and LS Central. It unifies POS, inventory, finance, and customer engagement on a single platform. Enhance efficiency, elevate customer experience, and drive growth with real-time insights and seamless operations.read morePower Apps & Business IntelligenceEnable data insights and more logical decisions with Power BI. Use PowerApps to create and optimize applications that connect to business data. Enable a development environment using a data platform to tailor apps meeting your business needs. read moreEnd-to-End Manufacturing Solution for Streamlined Operations and Smarter ProductionManufacturing Solution, powered by Microsoft Dynamics 365, offers complete control over production, planning, inventory, and quality management. It helps manufacturers streamline operations, reduce costs, and improve product traceability. Achieve greater efficiency and agility with real-time data and intelligent automation.Read moreIntegrated Logistics Management Solution for Efficient and Scalable OperationsAre you struggling with tracking shipments across multiple systems? Is route planning and fleet management becoming a logistical nightmare? Our solution for Transport & Logistics offers real-time tracking, integrated systems, and streamlined operations. Ready to simplify your logistics challenges and improve efficiency?Read moreAI-Powered Quality Inspection Solution for Precision and EfficiencyTired of costly defects slowing your production line? Our Vision Intelligence System uses cutting-edge technology to detect defects in real-time, ensuring superior product quality and minimizing waste. Elevate your manufacturing process today with precision and efficiency like never before!Read more Haldiram Dubai Go Live A big congratulations to the entire Haldiram Dubai team for their forward-thinking approach and collaboration throughout the project. We’re honored to be your digital transformation partner.               We are excited to announce the successful Go-Live of LS Retail at Haldiram Dubai – a proud milestone for Trident and a major step in Haldiram’s retail expansion journey in the UAE! Case Study   Hira Sweets Choose LS Central  Hira Sweets, a well-known brand in the confectionery industry, faced operational challenges that hindered its ability to scale and meet customer expectations. With Trident Information Systems’ expertise, Hira Sweets adopted LS Central to streamline its processes and achieve operational excellence.               Solution Trident Information Systems implemented LS Central, a comprehensive solution tailored to meet the unique requirements of the sweets and confectionery industry Blog   Why AI-Powered Video Analytics Are Essential for Modern Security Systems Trident’s Vision Intelligence System Security systems have come a long way from simple locks and guards to sophisticated surveillance cameras. Yet, with the surge in security threats, traditional methods are no longer enough.  AI-powered video analytics uses artificial intelligence to analyze video footage in real time. Unlike traditional systems that rely heavily on human intervention, these advanced systems leverage machine learning and computer vision to identify threats, recognize patterns, and generate actionable insights autonomously. See LinkedIn Post Read Case Study Read Blog WHO WE ARE? 350+ Projects Delivered Worldwide 250+ Customer Across Globe 15+ Alliances Strong Technology Partners 5+ Country Presence Trident Story Trident Information Systems, is one of the leading global IT consulting firm with more than two decade of experience in various industry verticals like Retail, Hospitality, Manufacturing, Transportation, Logistics, Oil & Gas, and more. We bring in industry and domain expertise coupled with deep implementation experience in enterprise business solutions space. Trident has a reputation of executing end-to-end implementations in ERP, CRM, IoT, Mobility and Business Intelligence applications and having a high degree of customer retention across the globe. Trident’s strategic focus on domain-centric and vertical-specific solutions has been instrumental in steadily expanding its client portfolio year after year. Trident is recognized as a leader in Microsoft Dynamics 365 Environment, IBM Services & Industry 4.0 Solutions, further solidifying its position at the forefront of technological innovation and service delivery in the IT consulting landscape. Read more about Trident Our Experience 2 Decade of Experience in End to End implementation and Support for ERP, CRM, IoT, Mobility and Business Intelligence Applications Consistent, Repeatable Customer Success with 95% Customer retention. Microsoft Solution Partner proficiency for Business Central(NAV), D365 (AX), Azure, Power BI, O365 etc. Strong Domain Expertise in Retail, Hospitality, E-Commerce, Logistics, Manufacturing and Other Sectors LS Retail Diamond Partner Proficiency & IBM Business Partner Proficiency IoT solutions for Retail, Energy Management and Industry 4.0 Projects delivered across India, Dubai, Africa & Australia. More than 8000+ POS supported across various retail formats of QSR, Hypermarket, Specialty Retail, Apparel, Electronics and more TRIDENT’S STRATEGIC ALLIANCES SOLUTIONS – BUILT FOR YOUR INDUSTRY Microsoft Dynamics 365 Solution Partner (Business Applications) Retail Retail ERP software solution which reduce complexity and improve the operating efficiency of your entire retail organization with one central solution Read More Hospitality ERP for Hospitality, an organized kitchen, Flawless Service, Happy Customers, Cost Control, Staff management, Loss prevention, Loyalty and much more. Read More Manufacturing Bring agility and efficiency to your manufacturing process by using an integrated solution that optimizes Production Planning, Operations & Scheduling Read More Transport & Logistics ERP for Transport & Logistics, helps organizations to manage Yard & Terminal Operations, Rail operations, Warehouse, Fleet & Delivery. Read More Sweets & Namkeen Are you juggling production schedules, ensuring consistent taste, and keeping up with ever-changing customer demands? Do you struggle to maintain inventory efficiency while meeting seasonal spikes in demand? Read More Pharmaceutical Enhance efficiency, compliance, and traceability in your pharmaceutical operations with Microsoft ERP. Streamline processes, ensure regulatory compliances, Quality Control, and drive innovation Read More DIGITAL TRANSFORMATION SOLUTIONS IBM Partner & HCL Software Partner Vision Intelligence System Visual inspection platform that allows manufacturing companies to automate their manufacturing quality processes and reduce dependency on manual inspection. Read More IoT & Mobility Bring your business together in new insightful ways with the Internet of Things (IoT). Trident mobility solutions

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Streamline ordering and communication with a connected Kitchen Display System (KDS)

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Since LS One 2020 was released in July, the LS One team has been developing extra functionality to enhance the system. They have put special focus on extending the capabilities for restaurants and food service businesses. Trident is LS Retail Central Platinum Partner, offering ERP for Retail & Hospitality. The Kitchen Display System (KDS) is a digital order viewer that replaces paper tickets and printers in a restaurant kitchen. A KDS has become an essential component in a modern kitchen, as it helps organize and streamline work: No more stained, hard-to-read paper tickets: all orders are displayed on screens, clear and tidy. No need for servers to waste time running from the front to the kitchen and back: all communication between kitchen and front (orders, items, their preparation status) goes through your POS system. Items and orders are automatically routed and displayed at the proper food preparation stations. Items are shown on the screens by production order, so kitchen staff can start and complete preparation timely. Kitchen staff can bump dishes to different stations, or mark orders and items as ready. The Kitchen Display System and the POS are connected via a two-way communication system. Front-of-house staff can see the status of orders at the POS, and make sure all dishes are delivered to the guests at the right time. You can add screens and set up specific automations to follow your kitchen’s flow. In the past, to connect a KDS to LS One you needed to do your own integration. From this version of LS One onwards, you can use your LS One POS system with the LS Retail Kitchen Display System. The systems are connected out of the box, no extra work needed. Picture this: Your server takes the order at the POS. When they send the order to the kitchen, the items are automatically routed to the KDS in the correct kitchen station (for example, the grill station versus the sauté or dessert station), and displayed in the right order of production. When a guest asks “When is my dish coming?” front-of-house staff can check at the POS the status of the order, and update the table. Easy, quick, and professional. Sell groups of items easily with assembly items It’s now easier than ever before to sell multiple items at once – for example, as a gift basket. In LS One you can now create “assembly items” by combining different items into one. The options are endless: Set up deals (or meal deals, if you run a restaurant or café) Create hampers and gift baskets Make bills of materials Set up recipes, managing the ingredients as separate items Assemble supply kits Do you run a chain, and want to differentiate your offering across locations? You can vary the list of component items between locations, and easily substitute products or ingredients as needed. For example, your holiday hamper can include Gouda cheese, instead of brie, in some of your store locations. You can set a special price for the final item, or add up the prices of the items that compose it – your choice. If you want, you can also display the list of components on the POS receipt, on the printed receipt, and on kitchen orders – or you can hide it. The integration to SAP Business One ERP just keeps on getting better Since we introduced the out-of-the-box integration between LS One and ERP SAP Business One, more and more businesses have moved from other POS solutions to LS One. Using their valuable feedback, we have been working on the integration to make it even more immediate and seamless. You can now add a U.S. tax setup when you create a customer on the POS The login service layer is more intuitive and quicker We have added tax synchronization for specific localizations You can now easily connect to different versions of SAP Business One HANA More enhancements to come as the LS One team keeps on ironing out the wrinkles. Endlessly enhancing LS One We are continuously working on improving LS One in terms of functionality, speed and simplicity. Some highlights from this release: You can now add the company’s country information Discount calculations are way faster than before We have redesigned the “send to station” and “menu type selection” dialogs (restaurant-specific functionality) The kitchen printing/send to station functionality is now fast and seamless (restaurant-specific). You can find more enhancements and fixes in the release notes. And as usual, more improvements are ahead as the team keeps on working to make LS One the best POS in the industry. If you have any comments, suggestions, or any query for us, get in touch! or write at info@tridentinfo.com

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Why it makes sense to move your retail management software to the cloud

Retail ERP Software, Retail POS Solution /

As a successful retailer, chances are you are already running some of your IT functions in the cloud. That’s smart. The next logical step is to move your entire retail management system to the cloud, and go from the on-premises version to its software as a service (SaaS) one. But even if you know that the cloud is experiencing exponential growth, and that you will, one day, take the leap, you may be hesitant to do it now. Perhaps you are afraid you’re not ready for the change. Perhaps you have security concerns. Maybe you can’t clearly identify which practical, day-to-day benefits you’d get from moving to the cloud. Whichever your reasons, you want the best for your business, and you care about staying competitive. You want to make the right decision, and employ technology that will propel you forward today and tomorrow. While you are debating whether the cloud is for you, here are 8 good reasons why you should consider migrating your system. 1. Stay up to date, automatically With traditional on-premises software, businesses are responsible of keeping their hardware and software up to date. In order to stay current (and safe), they’d need to purchase new hardware every few years, and to update their software every few months. But in reality, retailers usually have more pressing concerns than keeping track of the latest software patch or upgrade. And if the company is using multiple software solutions and there are integrations in place, a system upgrade can become a costly and lengthy project. As a result, many companies end up with outdated IT environments that work, but don’t really support the business, and may even hinder it. In the worst cases, this old tech might reduce the company’s ability to grow and take on new projects, or stay on top of consumer demands. When you are using SaaS in the cloud, all these concerns belong to the past. You don’t need to worry about periodic maintenance, or to budget for expensive and complicated software upgrades. Instead, your supplier takes care of updating your software regularly. And if you have configured your add-ons correctly, you can maintain all your extensions, and even your configurations. SaaS software guarantees that you are always, automatically, on the latest version, and can use all the new functionality that comes with it. 2. Enhance productivity with intelligence One of the biggest advantages of the cloud is the advanced computational power it offers. Tasks that until yesterday were too complex for even the most powerful computer, for example predicting future sales patterns, are now within reach of any retailer. Businesses can run their data into Artificial Intelligence (AI) and machine learning (ML) powered tools available in the cloud, and without having to pay for extra servers or data scientists, they can get the answers they need, with minimal effort, very rapidly, and at a fraction of the cost than comparable on-prem technology. There is a wide variety of AI tools available in the cloud, giving businesses infinite possibilities to improve their effectiveness and productivity. AI can also help make smarter decisions, and deliver more personalized, to the point customer service. Would you like to send personalized promotions and special deals to your customers based on their shopping history and specific tastes? Are you thinking about adding a chatbot or virtual agent as a first-line customer support? Or perhaps you’d like to offer intelligent search on your e-commerce site? When you run your software in the cloud, all these initiatives are accessible to you, and can be started within a very short timeframe. But AI can do much more than help deliver bespoke customer experiences. You can use optimize your inventory with advanced forecasting that can factor seasonality, promotions, trends, and product substitutes and complements into your forecasts. You can refine your hiring practices with intelligent talent acquisition solutions. You can simplify searches across your catalog for both staff and customers using AI-powered accurate product tagging applied to images. When you infuse your business with intelligence, you also make it more proactive, agile, and profitable. 3. Guarantee business continuity with a reliable infrastructure With traditional in-house IT setups, businesses are at constant risk of downtimes and failures. On-site servers can’t usually guarantee a consistent performance, and if a key piece of your hardware breaks down, you may be left unable to serve customers or close sales – and could even risk losing your business data. As regards reliability, a traditional infrastructure usually necessitates a disaster recovery plan, requiring you to build redundancy, carefully monitor conditions, having dual firewalls and more – in short, you need to budget for time-consuming, expensive, complex monitoring. Switch to SaaS software, and you can step away from all of these problems. Even if you experience a hardware failure – say your computers or servers break down – you won’t lose your data, as it is safely stored in the cloud and can be accessed when and as you need to. The cloud also guarantees higher reliability. Large cloud services like Microsoft Azure, with expansive resources and entire dedicated teams, have already built in redundancy, from failover hardware to datacenters located across the world. As a result, Azure, the service where the cloud-based version of LS Central resides, can guarantee 99,995% uptime, and top security features. 4. Respond quickly to changing market conditions You know how important speed of action is in the retail industry. Yet, traditional IT environments are all but agile: even a project as simple as adding new servers or applications can be very time consuming. First, your IT staff needs time to procure the hardware or software that will fit within the current infrastructure. Then they have to set it up and test it, and finally, they’ll have to go through implementing it. In the past, this process was the only way to implement change. Today, this is an outdated and ineffective way of operating – especially when the businesses you are competing against are agile and unburdened by traditional infrastructure, such as e-commerce players. To stay

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6 tips to help you win at omni-channel

Retail ERP Software /

Even if retailers have been talking about investing in omni-channel for over a decade, many still lack basic omni-channel capabilities. For example, only 5 percent of retailers can successfully give consumers the ability to start and finish a sale in their preferred channel, Luxury Daily reports. But consumers aren’t waiting for retailers to get their act together. In the past year, almost 9 out of 10 (88%) shoppers have researched and selected options online before heading out to a store, the Ecommerce Foundation reports. And when in-store, Google reports, 50% of them turned to the internet: to research products they’ll then discuss with the sales staff, to remind themselves of what to buy, to see product specs, and more. Retailers have no time to waste. They need to be where their customers are, with answers to their questions, smooth and simple shopping journeys, and timely information and support. In your journey on improving your omni-channel strategy, here are seven points on which you should concentrate your efforts: 1. Be consistent with your branding There’s nothing worse for an omni-channel brand than to offer a disconnected experience across the different channels. Successful brands are consistent in both brand image (think color scheme, corporate story, style, products, voice) and quality of service (customer support, return policies, personalization, product suggestions) in-store, on their website, on the loyalty app and on social media. International coffee company Nespresso is a great example of cohesive visual branding. The graphic design and color palette are kept consistent throughout the channels, and they function as a common thread that guides every step of the customer journey, from e-commerce website, to mobile app, to the confirmation e-mail customers receive after placing an order — all the way to the package that arrives to the customer’s doors. If your offline presence is hip, youthful and colorful, but your app is dull and offers few options to interact with products; if you emphasize customer service, but then don’t respond timely (or don’t reply at all!) to customer queries on Twitter; if customers receive different information depending on which representative they contact – you will confuse and lose customers. 2. Unify the sales channels Customers want to be able to see on your website whether the latest smartphone model is available in gold in a specific store. They want to go on your e-commerce, and add to their cart that art deco lamp they saw in your shop while they were on holiday. They want to send back at their convenience the too-tight shoes they bought in one of your store locations. These are all common requests – and yet, too many retailers can’t fulfil them. That’s because many of them are still using separate best-of-breed, badly-integrated solutions. “Many retailers have pieced together disparate systems and processes to try and create a holistic shopping environment, but it really doesn’t provide what the customer is looking for,” says Kathleen Fischer, director of marketing at Boston Retail Partners, Boston. The result is Inability to see what products are available in real time – or where they are located; Inability to accept returns across channels; Risk of selling items that are not in stock; Inability to offer highly in-demand services like click & collect, ordering from store, or online inventory search. The only way you can fulfil these demands is by implementing technology that gives you centralized visibility and control over your stock, locations and sales. A unified commerce platform like LS Central gives you the visibility you need to know how many items are still available and where they are located exactly, and lets you easily accept exchanges and returns across your whole retail network. 3. Be honest and clear Research shows that seventy percent of online shoppers abandon their shopping cart before finalizing their purchase. The most common cause? Unclear or excessive shipping costs, which often become apparent too late in the buying process. Successful retailers display their sales conditions in clear and visible format on their website. Take, for example, sportswear and outdoors retailer Transa. When you browse the product selection, the key sales conditions (delivery time, shipping costs, return conditions) are stated clearly next to each item. Buyers know the conditions of the sale before they have added an item to their cart, so they can make an informed decision early in the shopping journey. To decrease the chance of shopping cart abandonment, create a relationship of trust with your customers, and be upfront about shipping prices and times, shipment restrictions and special conditions. You don’t want to tell a customer that their country is not eligible for delivery when they are ready to check out a full cart of products. 4. Let customers check product availability According to Forrester research, 71 percent of customers expect to be able to see available inventory online. Leading retailers are taking note, and even taking it one step further: on its e-commerce website, IKEA lists where each item is available alongside the quantity left in stock in each store. Even if you don’t want to go to such lengths, your product listing should at least: Be complete and updated. Customers should be able to see in which location the product they want is available, in their preferred variant. If you use a unified commerce system, you can maintain information in one database, and then distribute it to the e-commerce, POS and back office. This way, both staff and customers can access the same real-time data, and if the inventory changes, for example if an item is sold, this is instantly reflected on all touchpoints. Include detailed product information. When shopping for items online, customers don’t have the touch-and-feel element. Make up for it by including the item materials (or ingredients), any special care warnings, warranty information, and special return policies. If you stock similar products, you should ensure that you give enough information so consumers can make an informed choice. Better yet, include a comparison table. Feature clear, high-quality pictures. According to research by Field Agent, 83% of consumers believe product images are very important when selecting and purchasing a product. If you can, consider including videos: according to a survey by Wyzowl, 80% of people say that product videos give them more confidence when purchasing a product online. From showing

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Slash costs in your restaurant with the right software system

Restaurant Management ERP /

[vc_row][vc_column][vc_column_text]How do you manage costs in your restaurant business? Are you operating as efficiently as you could be? We know how difficult it can be to maintain optimal efficiency and make money in a time of razor-thin margins and intense competition. By their very nature, restaurants are characterized by predictable, seasonal factors as well as by unpredictable ones, including changing customer preferences and fluctuating running costs. But there are ways to get a better handle of your business, helping you to plan ahead more effectively, become leaner and reduce costs in the process. For many restaurant owners, the answer lies in choosing a modern unified technology platform that provides a complete overview of your business operations from Point of Sale (POS) to back office. Indeed, research by the National Restaurant Association in the US found that over 80% of restaurants are turning to technology like online ordering and reservations and restaurant analytics to help them run their business successfully and efficiently. The same report found that four in five restaurant operators agreed that: Technology helps increase sales Technology makes their restaurant more productive Technology provides a competitive advantage. If you’re in two minds as to whether a restaurant management system could help your business grow, rather than simply cost you money, here are some specific areas in your business where the right technology can make a real difference: Optimize staff management If your staff schedules are currently handled manually, in spreadsheets or even on paper forms, you could be missing out on a trick. Staff management software has the capabilities you need to ensure rosters correspond with table bookings and helps you plan for the right amount of labor you need. The result is optimized schedules, which means you don’t have too many employees at work during quiet periods, and yet you have enough on hand to see you through the busy times. If you select a unified system for your restaurant, the staff management functionality can be part of the same platform used to manage the rest of your business. This allows you to make truly informed decisions using historic sales data and drilling down by location, day of the week and time to see patterns emerging and better determine when you will be busy or quiet. Another factor to consider is how you can use the software to keep track of your budgets and make sure you’re not paying out more than you should be. We know how difficult it can be to check and confirm the hours worked by each of your employees, especially when you are likely dealing with so many. But a staff management system can automate this for you, confirming actual hours worked are the same as those planned and highlighting any discrepancies for you to follow up on, minimizing errors and costs. With the functionality to analyze how much you are spending by employee, work code, shift and role, you can compare actual costs and performance against your business plan, and minimize unnecessary extra expenses, such as overtime. Simplify staff training In this industry, we know that workers tend to be transient – maybe you have lots of students or temporary workers on your payroll. High staff turnover can be a real pain point and loss maker for your business, especially as recruiting and training staff is both time consuming and costly. But there are ways technology can help you control this better, and reduce the costs and pain of getting new staff on board. If the systems you use are intuitive and easy for all employees to understand, you won’t have to spend as long training them on how to use them in the first place. Some retail management systems allow you to set up your POS so it mirrors your menu, making it far simpler for staff to find their way around while also helping to reduce mistakes. To simplify training even further, it could pay off to choose a system that uses a logic your staff is already familiar with. The LS Retail restaurant solutions, LS First and LS Central, are built on well-known Microsoft technology. This means new employees can be up and running quickly, as any experience with Microsoft software such as Office or Windows means they already know where to find menus and information in the system. Having one enterprise-wide platform, rather than multiple software solutions strung together, also means you only need to train your staff up once. This not only saves time and cost but gives you greater flexibility too. If you need to move staff from the bar to the restaurant floor, you can do so with ease. No extra training required to use a separate system; no time wasted. Increase table turnover and order value Is your restaurant floor running as smoothly as it could? There are some steps you can put in place to subtly speed up the process, allowing you to serve more customers without making your diners feel rushed. Mobile POS devices are a great way of doing this. As they connect your servers directly to the kitchen, kitchen staff can act on orders as soon as they are taken at the table, speeding up food preparation. Your waiters can get an alert on their POS devices when orders are ready, and they can also take payments on the device as soon as diners are ready to leave – no waiting for card readers or an available cash register. If you select the right mobile POS, your staff can also handle conversational ordering, where they take orders in the same way that customers reel them off – extra cheese on their burger and no mayo, with large chips, for example. Everything can be quickly inputted into the POS, speeding up service time and reducing errors. At the same time, because staff have all menu information right in front of them, they can improve their upselling potential by suggesting upsell items and upgrades as they take orders. Streamline kitchen operations A unified platform complete with a kitchen management system could help your restaurant serve up food more quickly and efficiently than ever. In the kitchen, having Kitchen Display System (KDS) screens connected to the

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How Dynamics 365 ERP Helping in Manufacturing Industry

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[vc_row][vc_column width=”1/2″][vc_column_text]With the advancement in technology, manufacturers are under pressure to live at top-level productivity throughout their supply chains in the phase of a transforming industrial landscape. Transforming operations and enhancing productivity is a top preference for many manufacturing businesses, but if manufacturers have to build more efficient and productive organization industrial overhaul, they necessitate to have a sound business management solution at their foundation. This is where an ERP like Microsoft Dynamics 365 for manufacturing can make all the difference. The Microsoft Dynamics suite has long been a favourite of manufacturing businesses, with Manufacturing ERP Software solutions Dynamics NAV and Dynamics AX, in particular, offering a range of tools and processes for manufacturers of all types. Microsoft Dynamics for manufacturing has been aiding manufacturers to streamline and enhance their processes for two decades, and now, in the phase of massive digital transformation across the industry, it is rendering customers with modish tools to assist them to do more[/vc_column_text][/vc_column][vc_column width=”1/2″][vc_single_image image=”7014″ img_size=”full”][/vc_column][/vc_row][vc_row][vc_column][vc_column_text] Benefits of Microsoft Dynamics 365 for manufacturing 1) Heighten supply chain operations It can be challenging to gain a complete, real-time survey of procedures. Data from sales, suppliers, order fulfilment, product performance, and customer service all need to be acknowledged while sweating to advance supply chain processes. By linking your business data, supply chain data, and public data like maps and weather forecasts in a system instilled with artificial intelligence and machine learning, manufacturers can better readjust to changes and developments which ultimately cut down the wasted time and resources. A cloud-based, mobile-enabled solution like Dynamics 365 for manufacturing assists businesses to implement a holistic system that acts as a “single source of truth” can help create more accurate schedules, forecasts, and budgets, which in turn power a more efficient business.[/vc_column_text][vc_row_inner][vc_column_inner width=”1/2″][vc_column_text] 2) Slick asset management Dynamics 365 for manufacturing enables manufacturers to closely observe their machinery by processing and gathering data in real-time. Performance, usage, and machine lifecycle information can be viewed anytime, anywhere, and any issues can be resolved accordingly. Combination of an innovative ERP like Dynamics 365 with IoT-ready parts, manufacturers can keep an even closer eye on their assets, spot broken or inefficient components, and use collected data to work accordingly.   4) Make better use of business data  The growth of the IoT is not only enabling manufacturers to better sync their equipment and processes, but it’s also producing impressive amounts of data. How businesses use that data is crucial to their success in the new age of industry. Combining this centralized intelligence with Dynamics 365’s built-in AI capabilities supports manufacturers obtain actionable insights from their data, forecasts based on previous actions and events, and graduate from being reactive to staying one step ahead.[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_column_text] 3) Enhance innovation  In any type of business, time is money, and manufacturers are under relentless pressure to reduce production cycles and get products to market more quickly. Dynamics 365 for manufacturing allows greater insight into business operations, highlighting sections that can be optimized, processes condensed, and costs cut. With product, customer, and performance data being examined in real-time, manufacturers have more freedom and scope to enhance the way they work and respond to changes quickly. Having data on hand to able to innovate and reinvent not only empowers employees but also shortens the time to market and enhance manufacturing process automation.   5) Boost profitability By equipping manufacturers with the tools and intelligence to make their services better, faster, and more customer-focused, Dynamics 365 for manufacturing enables users to eliminate waste, reduce errors, and provide more value to their customers; all of which will result in higher profits, and a healthier future.[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row]

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Why Trident is best Microsoft Dynamics Partner in India, UAE & Africa??

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[vc_row][vc_column][vc_column_text]Trident is an award-winning, gold-certified Microsoft Dynamics Partner in India, UAE & Africa. For many years, we’ve successfully enabled numerous organizations not only in India but also in South Africa (Microsoft partner in South Africa) and UAE(Microsoft partner in UAE) to digitally transform and grow their businesses. Consumers believe our experienced certified project managers, technology experts, and service experts with their sharpest implementation and migration projects. First, we gain a deep knowledge of your company and then we create and execute a combined solution to fit your different needs. Trident’s expertise and proven project management methodology ensure economical and up-to-date solutions and all that can be possible as we are one of the best Dynamics NAV partner in India & UAE among other Navision Partners in India & UAE. Our clients span several industries, from non-profit organizations and associations to professional service organizations and commercials businesses, including retail, education, logistics, hospitality, E-commerce, real state and contracting and Manufacturing.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width=”1/2″][vc_column_text]We deliver ERP, CRM, application development, system integration, application performance management, Audit & GRC, and Business Intelligence solutions that resolve complex things and enhance execution for our customers. As we are Microsoft Dynamics Partner in India and Dynamics NAV Partner in India we can provide the following solutions with the help of Microsoft’s services CRM and Member Management Solutions which is done by Microsoft Dynamics 365, Sales and Marketing (CRM) and member management powered by CRM. Business Intelligence and Productivity Solutions which can be achievable by Microsoft Power BI and Microsoft Office 365. Accounting, Financials, and ERP Solutions which is done by Microsoft Dynamics 365 Business Central and Microsoft Dynamics NAV Implementation Services, Cloud Hosting, and Managed Services Offerings can be done by Azure Cloud Services and Management. [/vc_column_text][/vc_column][vc_column width=”1/2″][vc_single_image image=”7206″ img_size=”full”][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]As a long time Microsoft Dynamics Partner in India, our entire Microsoft portfolio is supported by skilled, highly trained and certified employees with outstanding expertise. Our work has been recognized by Microsoft and that’s why Microsoft has awarded us certifications in many areas – as backed up by our numerous Gold and Silver competencies. Our Credentials Microsoft Dynamics President Club winner from Microsoft, 2011. Gold-certified partner for Microsoft Dynamics, Ongoing. Strategic Partner to Microsoft for Azure IoT. Vertical Add-On development for Logistics and Transport. One of the top 5 strategic partners to Microsoft for Dynamics AX in Retail in India. Expertise in verticals of Retail, Construction & Real Estate, Manufacturing & Logistics. Add-on Developed for HR & Payroll for MBS Dynamics NAV (Dynamics NAV Partner in India). [/vc_column_text][/vc_column][/vc_row]

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Close the gap between the retail experience you offer and the one your customers expect

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[vc_row][vc_column][vc_column_text] Close the gap between the retail experience you offer and the one your customers expect In the fight against the e-commerce giants, brick-and-mortar retailers have a winning card: customer experience. Many factors contribute to making an in-store experience unique and compelling. A curated product selection, an exciting and fresh atmosphere, and personal, one-on-one service are just some of the elements retailers can use to their advantage. Unfortunately, not all retailers seem to be playing their cards well. Last year alone, Accenture reports, 61% of customers stopped doing business with at least one company because of poor customer experience. Research by Omnico Retail Gap Barometer reveals an even darker figure: 72% of consumers actually see all shopping as a frustrating experience! Brick-and-mortar shopping was found to produce even more irritations than online, with over a quarter of respondents describing the average in-store shopping experience as poor. Going back to basics When talking about modern customer experiences, one of the most popular topics is in-store innovation. In the past few years, the availability of increasingly advanced, and affordable, technology has utterly transformed shopping. Today’s in-store experiences are a far cry from last decade’s weekly trips to the mall. However, the kind of tech some of the most innovative brands are experimenting with – from augmented reality, to holograms, to immersive multi-sensorial experiences – seem to be light years away from the bog-standard, uninspired customer journeys that too many retailers still offer. Most of the frustrating shopping experiences customers describe and report are attributable to one or more of the following factors: Unhelpful sales associates. Inconsistent cross-channel experiences. Poor personalization. Let’s take a closer look at each factor, and see what tools can help close the gap between what consumers expect and the current, disappointing experiences many retailers still offer. 1. Unhelpful sales associates The majority of retailers (61%) are confident that their store associates deliver great value and best-in-class assistance to customers, according to research by Forrester. Shoppers, however, disagree. Most (51%) consumers surveyed in the very same research believe that salespeople are not as knowledgeable about products as they should be. It is unsurprising, then, that very few consumers – less than one out of three – decide to rely on stores associates when they need to find a product. How can you fix this? Do you want your employees to deliver helpful, knowledgeable service? Then empower them to do so. This means giving them constant training, and the right technology. Training: Learning about products and excellent service should not be limited to the onboarding stage. Keep your staff up-to-date with what stock is coming in, and help them understand how each item can suit different customer needs. A shopper looking for new running shoes doesn’t want to hear “here is what we have” – or wait around while the sales associates tries to read the boxes to understand the difference between two pairs of sneakers. What the customer expects is solid, competent advice on what sole is better for rough terrains, or which model has the best arch support. The in-depth knowledge needed for this level of service does not come cheap: you need to invest time and resources in constant, thorough, focused training. Technology: Even with constant training, you can’t expect your employees to memorize your whole catalog and all your products’ features – especially in the days of endless aisles. A simple and affordable way to empower your employees to give more personal service is mobile Point of Sale. With a mobile POS in their hands, your employees can walk around the shop floor and give product information and one-on-one service to your customers where they are. On the POS, salespeople can quickly find all information on product details, variants, prices, and even real-time availability across all your locations. And it doesn’t end here. The best mobile POS systems also enable your employees to view, and show to customers, your whole product range, not just what you have in-store. A customer is looking for a specific type of paintbrush? Use the tablet to show the products available in your other locations and compare items side by side, with details and pictures. And to finish, you can close the sale on the spot. Yes – the best mobile POS take payments, too. 2. Inconsistent cross-channel experiences In today’s hyper-connected world, the points of interaction and purchase just keep on multiplying. People can buy the t-shirt their favorite rapper wears straight from the music video. They can purchase a necklace on the jewelry designer’s Facebook page. They can replenish their kitchen detergent by pushing the Amazon Dash button they keep next to the sink. They can buy a new pair of headphones on their mobile, and select to pick them up in their favorite store location, or at a delivery box close to their home. They can use voice recognition to ask Alexa about the best wine pairing with ossobuco – and get the bottle sent home. Across these increasingly diverse shopping moments, customers expect their experience with each retailer to be smooth and consistent – no glitches, no hitches, no disconnects. As consumer expectations keep on growing, the gap with what most retailers offer gets larger. According to BRP’s latest Customer Experience/Unified Commerce Survey, the majority of retailers still don’t offer basic cross-channel capabilities such as stock visibility, start-to-end order tracking, or cross-channel returns. A case in point: none of the retailers interviewed by BRP said they could offer effective “start anywhere, finish anywhere” (shared cart across channels) services. At the same time, almost 3 out of 4 (73%) consumers believe that this is a key capability. How can you bridge the gap? Unified commerce is the latest tendency in retail management systems. Unified commerce replaces all the separate, badly connected software solutions and databases retailers use across their business with just one, centralized, enterprise-wide software platform combining POS, mobile, Web, inventory management, customer information, and more. Within a unified commerce system, all information is maintained in one place, and shared and distributed instantly to all touchpoints. This means both your staff and customers can have access to the same, real-time data, including prices and offers, which and how much stock is available in each location, as well as customers’ shopping

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Retail Competition is Increasing. Gain the Flexibility you Need to Sharpen your Edge

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New solutions based on cloud, mobility, social media and analytics provide the means to keep shoppers loyal. Our solutions deliver the flexibility needed to implement new business models; expand private labels; engage shoppers online; and better manage transportation and delivery. LS Retail LS Retail is an end-to-end retail POS solution for stores or chain of retails, which is powered by Microsoft Dynamics NAV. This integrated solution delivers completed and innovative functionalities to the busiest retailer without the need to build, manage and maintain multiple applications and interfaces. Its unique use of single application covers your whole retail business from the Point Of Sale (POS) terminals to headquarter. The powerful functions including store management, inventory, merchandising, demand planning and all the back office functions that you would expect to find at head office are available in LS Retail. Why LS Retail Software Solutions? Fully Integrated All-in-one Software Solutions Manage your business centrally from end to end with our flexible, custom-designed and cloud-enabled software solutions. Cover your whole operations from headquarters, check your performance in real time and react quickly to change. Enhance Your Omni-channel Strategy Fast-changing consumer habits demand innovative business systems. With LS Retail’s cutting-edge omni-channel software solutions you can offer a seamless, personalized consumer experience across all channels and touch-points, including social media. Offer Superior Customer Experience Give your customers an outstanding shopping experience across all your sales channels and their loyalty and repeat business. Grow your clientele and margins by offering a fast and accurate service in-store, online and on-the-go, including personalized deals and more. Meets Your Most Specific Needs The rich functionality provides endless possibilities for enhancement of performance. Head Office Product Lifecycle Management Manual and Automated Item Maintenance Dynamic Hierarchy, Attributes and Other Grouping of Product Price, Offer, Coupon and Campaign Managment Automobile Replenishment Replenishment by Allocation Serial / Lot Number Support Member Management – Loyalty Program Vendor Performance Sales Reporting and Analyzing Sales Commision Loss Prevention Back Office Dashboard for Store Operations POS Management Cash Management Stock counting and Adjustments by Simple Worksheets Store Replenishment by Stock Request, Purchase and Transfer Orders Sales History Simple End of Day Statements Receiving and Picking Goods Flexible Architecture Serial / Lot Number Support Gift Registration Mobile Device Mobile POS Receiving / Picking Stock Counting Stock Changes Label Ordering Stock Counting and Adjustment Store Front Office (POS) Fast Checkout Simple Operation Multiple Interface Broad POS Hardware Support Item Cross Selling item Finder Member Management – Loyalty Program Serial / Lot Number Support Multiple Payments Special Order Entry at POS Item Configurator Operate locally – Configure Centrally

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The Restaurant and Food Service Industry is Rapidly Changing

Restaurant Management ERP, Retail ERP Software /

Microsoft LS Hospitality – The Restaurant and Food Service Industry is Rapidly Changing As online and mobile ordering and paying become widespread, guests expect restaurants to be able to offer them a multi-channel experience. In hospitality, it’s all about the experience. Operators need a reliable system that supports them in offering a consistently high-quality service. Customer demands are changing quicker than ever before. To keep up, food businesses need to arm themselves with a system that is constantly being improved and modernized. Restaurateurs need to establish a presence on social media: from food instagramming to restaurant reviewing websites, dining is becoming more and more social. Analytics will play an ever-increasing role in identifying trends and customer behavior Powerful Restaurant Management Software for Enhanced Customer Experience From central kitchen management, to table handling, to a mobile point of sale, which is both powerful and simple to use, LS connects your restaurant operations and headquarters processes with ERP right out of the box, delivering value across your whole organization, allowing you to offer even more while maintaining the high standards of service you customers are used to. A Point of Services, Not Just Sales Give information, take orders and payments, check status of orders at the table The LS Nav Hospitality Point of Sale (POS) suits different types of hospitality setups, from finr dining to quick services, cafes, bars, pubs and more. Superior Customer Service Provide outstanding service: armed with the LS Nav Hospitality POS, your staff can send orders straight to the kitchen give information about menu items, allergens, special offers and more check the status of orders and tables get notified from the kitchen when the food is ready receive payments hand out receipts register customers into the loyalty program increase sales with upselling and cross-selling suggestions anywhere on the restaurant premises. Manage Tables and Guest Amaze your diners with quick and precise service Manage your tables accurately and offer your customers a consistent, timely and high-quality service. Graphic view Use the intuitive graphic table management system to handle optimal seating and maximize table turnover. The table status feature allows waiters to: view the status of tables in their section, see which tables are free, make sure that all guests have been served, ensure that the orders have been promptly sent to the kitchen, receive alerts for issues that need attention, for example if a table has not been attended for too long. Great flexibility Managers can configure and activate multiple table setups, for example using different arrangements for brunch and dinner service. The system also helps handle takeout orders by labeling them differently and queuing them in a special takeout order list.

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