Discover how to improve operations with streamlined processes that help you deliver high quality products on time, optimize your supply chain, and anticipate and avoid maintenance-related disruptions.
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2020 was the year in which we experienced disruptive change at a pace and a scale that we could never have imagined. Yet it was also the year in which many retailers embraced digital like never before. Take REI for example, which launched a new virtual outfitting service to help customers assemble bikes, find the right hiking boots, and gear up for camping trips using Microsoft Teams. Retailers who laid their digital tracks early were more agile, resilient, and ultimately positioned for growth. I’m optimistic about the future of retail and excited by the opportunity faced in retail. But as we all know, the journey past the COVID-19 pandemic has only just begun. That’s why we thrilled to announce the availability of Microsoft Cloud for Retail public preview beginning on March 31. Microsoft Cloud for Retail at-a-glance At Microsoft, we are committed to helping retailers by working side-by-side with them to co-innovate and co-develop next-generation solutions that address their most pressing business opportunities. Retail is 31 percent of the world’s GDP and that data is the demand signal for the world. Microsoft Cloud for Retail data services consolidates disparate customer data sources—your data, your suppliers’ data, the data you don’t even know about yet—to uncover actionable insights in minutes, not days. Discover retail insights from all data sources—data warehouses, data lakes, and big data analytics systems—with a single, unified experience at any point in the shopper journey. Microsoft Cloud for Retail uniquely connects experiences across the end-to-end shopper journey, using a set of capabilities that deliver more relevant personalized experiences and operational excellence for sustained profitability. Few retailers have the budget or infrastructure to “rip and replace.” Microsoft Cloud for Retail starts with a modular framework so retailers can innovate as they go. This modular and deployable solution activates both end-to-end services like curbside pickup or standalone services like Intelligent Recommendations. Microsoft Cloud for Retail is designed to give retailers the flexibility to adopt the capabilities they need to address their most pressing business needs, be it better knowing customers, empowering employees, building resilient supply chains, or reimagining retail. “We are excited to explore Microsoft Cloud for Retail as a crucial tool to bring together our stores, product, and marketing systems and unlock the power of our data,” Britten Maughan, SVP of Product and Partnerships, Lids. Let’s take a closer look at how we are integrating capabilities across the shopper journey. Demand generation Driving interest and awareness in your product or service is the beginning of the shopper journey. Using the right digital marketing channels with the right solution is critical in attracting new customers. E-commerce personalization. Showcase how well you know your customers by delivering a shopping experience that provides relevant, personalized results through Intelligent Recommendations and product search. Intelligent recommendations can help uniquely tailor experiences and increase conversion by helping customers find what they want. See how it comes to life. Digital advertising. Target, attract, and convert more shoppers by delivering engaging, personalized experiences thereby increasing customer loyalty and return on digital marketing ad spend with Microsoft Advertising. Stores and operations Retail associates or frontline workers are critical to the success of any retailer. They are the face and humanity of every brand. That’s why we’re so focused on putting retail-specific tools into frontline employees’ hands so they can deliver best-in-class, multichannel experiences in an environment where safeguards and privacy standards are built-in. At the same time offering retailers the ability to create digital and smart stores to automate processes and use real-time data to improve operations. Associate operations and collaboration. Empower your frontline employees to manage their tasks when they are in the store or remote while using robust communication, collaboration, and sharing capabilities, as well as use shared device management for business continuity. Digital and smart stores. Use real-time observational data to improve in-store operations, keeping check-out lines short and shoppers happy. Optimize your retail space by analyzing customer movement and product status to maximize sales. Purchase Be it online, in-store, or via social shopping, at the point of purchase we offer connected tools to drive conversion, with on-site advertising, social selling capabilities, and secure payment enablement. Anywhere commerce conversion. Enable shoppers to purchase whenever, wherever, and on whatever device they choose supported with intelligent tools to deliver personalized, intuitive, and relevant shopping experiences. Maximize customer conversion and increase your average basket of goods with Microsoft Dynamics 365 Commerce Loss and fraud prevention. Protect your revenue from fraud using artificial intelligence (AI) to understand and detect patterns of fraudulent transactions across the shopper journey. Provide your employees tools to help decrease fraud costs, improve the customer experience, and streamline operational efficiency with Microsoft Dynamics 365 Fraud Protection. Fulfillment and service How do you get the physical product into the hands of the customer? Streamlining operations to make the delivery process as seamless as possible, with integrated customer support to help consumers at any point in the sales cycle. Multichannel fulfillment. Delight customers with streamline curbside pickup and buy online pick up in-store (BOPIS) operations with simplified payment processing and customer notifications. Increase employee effectiveness with optimized time management and infusing intelligence across your sales operations with AI capabilities that improve customer experience and drive better ROI. Integrated customer service. Streamline customer service while empowering your employees to foster lasting relationships with customers via insights and delivering consistent engagement across online and offline channels. Post-purchase The journey then continues with our insight’s capabilities enabling retailers to better understand customer demand signals and cross-channel behavior with intelligent post-purchase analytics. Shopper analytics. Unlock data insights across every touchpoint of the shopper journey enabling better customer insights, better operations, and overall a better customer experience. Use Microsoft Dynamics 365 Customer Insights and Azure Synapse to bring together multichannel data in real-time to create a full view of your customer, so you can take relevant actions to increase customer loyalty. Merchandising and distribution These customer insights feed into and inform the supply chain process of demand planning, inventory management, pricing, and distribution. Our intelligent supply chain capabilities are designed to ensure channel operations are optimized so
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VAT Implementation in Oman VAT Implementation in Oman would be mandatory effective from April 2021 following Royal Decree No. 121/2020. The Oman country will apply VAT at the standard rate of 5%. Oman becomes the fourth Gulf Cooperation Council (GCC) member state to implement VAT, following the UAE, Kingdom of Saudi Arabia and Bahrain. Businesses whose taxable supplies’ value exceeds the mandatory threshold will need to register for VAT with the Oman Tax Authority (OTA). Both mandatory and voluntary VAT registration threshold amounts should be released shortly Get your Microsoft Dynamics System VAT Compliant Trident is Gold Certified Microsoft Dynamics 365 Partner, We are offering VAT Implementation services for D365 & Business Central. Trident is offering VAT Implementation, Support & Training at reasonable prices. VAT Impact on Businesses IT Systems to be updated to record and report VAT compliances. Financial Accounting to be rebuild to meet Vat requirements. Supply Chain process to reassessed. Legal contracts to be redrafted to meet compliance requirement. Other considerations like cash flow, product pricing, etc. Compliance to VAT payment and returns filing requirement VAT Implementation Plan If you are looking to achieve the best compliance across your VAT administration, then we can serve as a best partner to you for VAT Consultancy. Our consulting services will include strategic tasks where we will try to evaluate the best VAT system design, configuration options and third party tax reports to audit your existing environment and identity all the financial risk you are exposed to. ERP Risk Consultation Is your ERP VAT Compliant? The impact of the taxes should be administered accurately in the Microsoft ERP system to avoid compliance risks. The compliance risks such as The new business structure : Changes in tax administrations Changes in logistics flow Legislation changes ERP Migrations and Implementations We will recommend you focused risk review and consultation of VAT in your Microsoft ERP system that will give practical visibility of how to address these risks. VAT impact Assessment Business & Process Understanding and the understanding of the current IT Systems Assess VAT impact on processes IT & Process Implementation IT Implementation – Design, configuration, training, testing and Go Live Activities Standard reporting changes as per the VAT guidelines Ongoing Support Post Go-Live IT Implementation – Design, configuration, training, testing and Go Live Activities System Support VAX return filing Request for free assessment for VAT Implementation, write us to info@tridentinfo.com
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Dynamics 365 Business Central – Connect and Grow your BusinessTrident is Business Central Implementation Partner in India, UAE & Africa. Grow beyond the limits of your basic accounting software. Dynamics 365 Business Central is an all-in-one business management solution that’s easy to use and adapt, helping you connect your business and make smarter decisions. Microsoft Dynamics 365 Business Central | Business Central Implementation Partner Dynamics 365 Business Central Modernize your business operations across finance, manufacturing, and supply chain to drive new growth. Dynamics 365 Business Central is designed for businesses looking for an all-in-one business management solution that’s easy to use and adapt. Connect your finances, sales, service, and operations to streamline business processes, improve customer interactions, and enable growth. Microsoft Dynamics 365 Business Central Capabilities Connect your business to drive productivity and profits with Dynamics Business Central Partner As companies grow, they get to a tipping point where their current accounting or ERP systems can’t keep up with demand, provide the insights needed to make informed decisions, or enable a mobile workforce. Microsoft Dynamics 365 Business Central is a comprehensive solution that helps SMBs connect their financials, sales, services, and operations to streamline and secure business processes, improve customer interactions, and make better decisions. Connect your business Do your teams waste time looking for information and switching back and forth between apps? Connect your people and processes with a single, unified solution so you can get more done using the tools you’re already familiar with. Make smarter decisions Can you easily analyze and share data with teams to inform decisions and improve customer service? Get an end-to-end view of your business with reliable financial reporting and guide teams to optimal outcomes with predictive analytics and AI. Trust in a secure, flexible system How do you keep your data secure and ensure compliance with industry and financial regulations? Trust in a solution that helps maintain compliance and secure financial, customer, and personal data—all while delivering a 99.9% uptime service level agreement. Financial Management Systems CRM SCM HR Project Management Service Order Management Manufacturing Power BI & Power Apps Financial Management Systems Financial Management Make Informed Decisions : Connect data across accounting, sales, purchasing, inventory, and customer interactions to get an end-to-end view of your business. Chart financial performance in real time with built-in Power BI dashboards. Accelerate Financial Close and Reporting : Streamline accounts receivables and payables, and automatically reconcile accounts to close and report on financials quickly and accurately, while maintaining compliance. Improve Forecast Accuracy : Refine financial forecasts by modeling and analyzing data across multiple dimensions. Customize reports using seamless Microsoft Excel integration. Basic General Ledger : Set up a company and start posting to the general ledger, chart of accounts, general journals, VAT facilities, recurring journals, and source codes. Budgets : Work with budgets in general ledger accounts. Deferrals : Set up deferral templates that automate the process of deferring revenues and expenses over a pre-defined schedule. Basic Fixed Assets : Keep track of fixed assets and related transactions such as acquisitions, depreciations, write-downs, appreciations, and disposals. Basic Receivables : Post sales transactions in journals and manage receivables; register customers and manage receivables using general journals. Dimensions : Add unlimited dimensions to any ledger for advanced transaction analyses. Audit Trails : The system automatically assigns audit trails and posting descriptions to every transaction. In addition, users can define reason codes to create complementary audit trails. Bank Account Management : Create, operate, and manage multiple bank accounts for catering to your diverse business needs and across different currencies. Reconciliation : Reconcile your bank statement data automatically to open bank account ledger entries end to keep track of all your bank statements. Currencies : Manage multiple currencies throughout the system, including payables and receivables, general ledger reports, resource and inventory items, and bank accounts. CRM Customer Relationship Management Deliver Value at Every Touch Point : Prioritize sales leads based on revenue potential. Keep track of all customer interactions and get guidance on best upsell, cross-sell, and renewal opportunities throughout your sales cycle. Boost Sales Productivity : Accelerate the quote to cash process. Act quickly on sales-related inquiries, manage service requests, and process payments—all from within Outlook. Maximize Profitability : Gain a comprehensive overview of your service tasks, workloads, and employee skills to effectively assign resources and accelerate case resolution. Contacts : Maintain an overview of your contacts and record your contact information for all business relationships. Campaigns : Organize campaigns based on segments of your contacts that you define. Opportunity Management : Keep track of sales opportunities, section your sales processes into different stages, and use this information to manage your sales opportunities. Dynamics 365 for Sales Integration : Integrate with Dynamics 365 for Sales in a few easy steps to synchronize your data, including sales orders, item availability, units of measure, and currencies. SCM Automate and Secure Supply Chain Management Optimize Inventory Levels : Use built-in intelligence to predict when and what to replenish. Purchase only what you need with dynamically updated inventory levels. Avoid Lost Sales and Reduce Shortages : Maintain the right amount of inventory by automatically calculating stock levels, lead times, and reorder points. Suggest substitutes when requested items are out of stock. Maximize Profitability : Get recommendations on when to pay vendors to use vendor discounts or avoid overdue penalties. Prevent unnecessary or fraudulent purchases through approval workflows. Sales Order Management : Manage sales orders, blanket sales orders, and sales order processes. Purchase Order Management : Manage purchases, blanket orders, and purchase order processes. Locations : Manage inventory in multiple locations that may represent a production plant, distribution center, warehouse, showroom, retail outlet, or service car. Item Transfers : Track inventory as it’s moved from one location to another and account for the value of inventory in transit at various locations. Warehouse Management (Basic and Advanced) : Warehouse functionality in Business Central can be implemented in different complexity levels, depending on a company’s processes and order volume. The main difference is that activities are performed order-by-order in basic warehousing when they are consolidated for multiple orders in advanced warehousing. Assembly Management : To support companies that supply products to their customers
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Trident’s StoryTrident is a global consulting firm that empowers organizations around the world to digitally transform and grow their businesses. Our expert consultants offer strategic consulting, implementation services, support and managed services and pre-built software solutions that help our clients innovate and reinvigorate customer, employee, partner and supplier experiences and processes using Microsoft Dynamics 365, ERP, CRM, Business Intelligence/Analytics and related Microsoft cloud solutions. Microsoft Dynamics 365 Gold Certified Partner As a longtime Microsoft Partner, our entire Microsoft portfolio is supported by experienced, highly trained and certified employees with outstanding expertise. Plus there’s our numerous successful reference projects, because our expertise means our customers can count on us when it comes to implementing projects. That’s why Microsoft has awarded us certifications in many areas – as backed up by our numerous Gold and Silver competencies. These qualification ratings in the Microsoft Partner Program show customers what they can expect: solid advice and reliable implementation. Along the entire value-added chain. Previous Next Our Credentials Microsoft Dynamics President Club winner from Microsoft, 2011. Gold certified partner for Microsoft Dynamics, Ongoing. Strategic Partner to Microsoft for Azure IoT. Vertical Add-On development for Logistics and Transport. One of the top 5 strategic partners to Microsoft for Dynamics AX in Retail in India. Expertise in verticals of Retail, Construction & Real Estate, Manufacturing & Logistics. Add-on Developed for HR & Payroll for MBS Dynamics NAV. Microsoft Dynamics President’s Club 2016 Trident becomes a member of Microsoft Dynamics President’s Club 2016. The Microsoft Dynamics President’s Club honors high-performing Microsoft Dynamics partners with commitments to customers that are reflected in their business success and growth. This prestigious group represents the top 5 percent of Microsoft Dynamics partners worldwide. This acknowledgment came during the Microsoft Worldwide Partner Conference (WPC) 2016. Trident is a member of the Microsoft Dynamics President’s Club for the second time. IBM Gold Partner As an IBM Gold Partner, we offer extensive expertise in IBM technologies for application development, testing, change & release management both for Embedded and Non Embedded System. The CoE of BI & Datawarehosuing leverages IBM technologies to develop and deliver market-leading, unified platform for developing Enterprise Reporting Applications, which present decision-making variables with easy-to-use interfaces, personalized relevance and timely delivery. The Cognos Center of Excellence is an industry-specific, reusable framework for easier project management and delivers customer centric BI solutions for many industries. Our Credentials Most Innovative Partner of the Year award from IBM, 2009. Attainment of Premier partnership status with IBM, 2010. Key partner to IBM for Watson Iot Solution Strategic Partnership for developing solution on Watson Internet of Things for Industry Automation, Asset Management , Smart Inventories, Fleet Management. Focused Partner of IBM for DevOps and Watson Continuous Engineering LS Retail Diamond Partner LS Retail is a world-leading provider of all-in-one business management software solutions for retail and hospitality companies of all sizes. For over two decades, LS Retail has been developing market leading software solutions that are currently used by retailers and restaurateurs across 130 countries, with support that exceeds 270 certified Microsoft and LS Retail partners in over 80 countries. Thanks to the vast knowledge and experience in the retail and food-service industry, LS Retail are able to offer scalable solutions to manage the complex operational requirements of organizations within such diverse areas as: fashion, electronics, furniture, duty free, restaurants, coffee shops, forecourt and c-stores and many more. Our Credentials LS Central Dimond Partner Proficiency (2022) LS Central Gold Partner Proficiency (2021) Platinum Certified Partner for LS Retail (2020) LS Retail partner since 2003. Vertical Add-On development for Loyalty Management & CRM One of the top strategic partners to Microsoft for LS Retail in India. Expertise in verticals of Hospitality, Speciality Retail, Apparel, Electronics and Hypermarket Over 5000+ POS being managed by Trident. Galvanize (ACL) Partner ACL Services Ltd. is the leading global provider of business assurance technology for audit and compliance professionals. Combining market-leading audit analytics software and professional services expertise, ACL solutions give auditors confidence in the effectiveness of internal controls and the integrity of the transactions underlying business operations. Since 1987, ACL has enabled auditors to assure sustainable compliance, reduce risk, detect fraud, enhance profitability, and improve business performance. ACL delivers its solutions to more than 215,000 licensed users in over 150 countries through a global network of ACL offices and channel partners. ACL customers include 95 percent of Fortune 100 companies, 85 percent of the Fortune 500 and over two-thirds of the Global 500, as well as hundreds of national, state, and local governments, and the Big Four public accounting firms. www.acl.com Our Credentials Exclusive Partner for India for North and East Territory. Implementation partner for Audit Governance and Risk Add-On GRC module developed for Microsoft Dynamics NAV and AX. Advisory and Co-sourcing Services for Supply Chain , Manufacturing, Retail & Information Management. Out of Box Analytics for Finance /Accounts and Retail. Qlik’s flagship Qlikview business intelligence solution is changing the world for more than 15,000 customers and more than 570,000 users in more than 100 countries. With its powerful, easy-to-use in-memory associative search technology and uncommonly fast deployment, it is no wonder that more and more companies every day are turning to QlikView to help them make smarter and faster business decisions. Unlike traditional business intelligence products, QlikView can deliver value in days or weeks rather than months, years, or not at all. It can be deployed on premise, in the cloud, or on a laptop or mobile device—from a single user to large global enterprises. Trident information is one of the most experienced QlikView partners in India with world-class QlikView certified consultants. Trident can help you leverage QlikView to get the most out of your data and information with easy to use, fast dashboard solutions. Our Credentials One of Top Partner for India for North and East Territory. Implementation partner for Qlik Add-On analytics module developed for Microsoft Dynamics NAV and AX. Advisory and Co-sourcing Services for Supply Chain , Manufacturing, Retail & Information Management. Out of Box Analytics for Finance /Accounts and Retail. Certificates and Awards Some
Trident’s StoryTrident is a global consulting firm that empowers organizations around the world to digitally transform and grow their businesses. Our expert consultants offer strategic consulting, implementation services, support and managed services and pre-built software solutions that help our clients innovate and reinvigorate customer, employee, partner and supplier experiences and processes using Microsoft Dynamics 365, ERP, CRM, Business Intelligence/Analytics and related Microsoft cloud solutions. CRM MS D365 CRMSales Force CRM ERP MS D365 Business CentralMS D365 Finance & Operations Internet of Things (IoT) Retail Supply ChainAsset ManagementFleet ManagementEnergy Management AI & Data Vision Intelligence SystemRPAIoT -Smart Inventory Power Platform MS Power BIPower AppsPower Automation Retail Applications LS RetailD365 RetailOmni ChannelE-commerce DevOps IBMMicrosoftHCL Mobile Apps Sales Force AutomationService Team AutomationCustomer Loyalty ManagementMobile Inventory Management Security Application SecurityEnd Point SecurityDatabase Security Experience 250+ ERP & CRM Implementations on Microsoft Dynamics NAV, AX, CRM & D365. Vertical Add-On Solution for ICD, Transport and Warehouse. Strategic Partnership with DRDO & Defence PSU for Solution development on Combat Management, Command Control System. IBM Partner since 2002 for Systems Engineering, ALM Solutions & DevOps. Microsoft Dynamics Partner since 2003 with NAV, AX, CRM and D365. IoT solutions for Retail, Energy Management and Industry 4.0 Consistent, Repeatable Customer Success with 95% Customer retention. Projects delivered across India, Dubai, Africa & Australia. More than 5000+ POS supported across various retail formats of QSR, Hypermarket, Speciality Retail, Apparel, Electronics.
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Trident’s StoryTrident is a global consulting firm that empowers organizations around the world to digitally transform and grow their businesses. Our expert consultants offer strategic consulting, implementation services, support and managed services and pre-built software solutions that help our clients innovate and reinvigorate customer, employee, partner and supplier experiences and processes using Microsoft Dynamics 365, ERP, CRM, Business Intelligence/Analytics and related Microsoft cloud solutions. Trident Global Business Services is a business and technology consulting arm of Trident Information Systems Pvt. Ltd.. (Microsoft Gold Partner ) It is a global technology consulting and digital solutions company helping more than 250 clients succeed in a converging world. With operations in India, UAE & Africa we go the extra mile for our clients and accelerate their digital transformation with Trident’s Mosaic platform enabling their mobile, social, analytics, IoT and cloud journeys. The company is powered by a growing portfolio of specialized solutions addressing critical business challenges, including: Industry 4.0 solutions (PLM, IoT and Embedded), Customer Value Management, Loyalty, Trade Marketing & Distribution, Supply Chain Optimization, Data Engineering and Analytics, DevOps, System Engineering, Application Management and more. The company provides solutions to enterprises in Supply Chain based industries (CPG, Retail, Manufacturing, Hi-Tech etc.) and Services (Banking, Financial Services and Insurance, Healthcare, Airline, Hospitality etc.) through a combination of traditional and newer business models, as a long-term sustainable partner. Trident Global Business Services is also helping large public sectors like Ministry of Defence and Railways to deliver solutions on time and budgeted, enabling them to improve the effectiveness of their business and technology operations. Offerings – Domain Led, Consulting Enabled Trident Global Business Services focuses on developing deep and differentiated capabilities that are aligned to its Agile Framework. Its steadfast focus on delivering enduring value to its clients has formed the bedrock of the company’s growth strategy. The company has been successful in attaining differentiation in niche areas and continues to gain competitive advantage to strengthen its market standing. Through the customer centric and collaborative approach, Trident Global Business Services has been able to create engagement models that delivers cost and time reduction in projects while maintaining the highest software engineering quality and standards. Trident Global Business Services provide the clients with a unique multi-point engagement model, which enables faster and more meaningful communications between various functional teams involved in the project. The innovation driven development approach and thought leadership in various domains gives an edge over its competition.
With mobility redefining the way retail industry is currently operating, there is no exaggeration that smart phones have brought a new lease of life into an already complex web of multichannel retailing. Needless to say, enterprise mobility has become the new enterprise experience – a unique way of transacting business and improving how people work in every area – either desk or in the store. In this perspective, many retailers are concentrating on investing exclusively on consumer mobile apps. This is a new beginning that is gaining rapid momentum – empowering stakeholders like store associates, managers, partners and consumers with mobile solutions to fully transform the customer experience. Unique Challenges for the Retail Industry Promotion of new brands, based on whether they are in the store, on the road, or at home Consumer access to myriad choice of products, models and styles Rising consumer demands to provide excellent customer service Enormous and disparate amounts of consumer and business data to collect and analyze No proper analytics to model and forecast different scenarios. Harness the power of mobile solutions to transform your business! Gone are the days when store was just a retail floor; it's now a virtual shop operating 24/7 connecting your employees, partners and customers. This means all these stakeholders require mobile solutions to transform and define the way they learn team work and shop to build loyalty, augment sales and improve their overall RoI. Some of the typical areas of retail where mobile can have significant impact are: Store Operations Through centralized POS management and back of store transformation, retailers can remotely manage both fixed and mobile POS systems from a single location. Access real-time data anytime, anywhere, and meet seasonal demand by instantly provisioning workspaces as needed. Resourceful shelf-space utilization by field associates through apt mobile planogram. Loss Prevention Audit Analytics Supply Chain Enhance decision making and fulfilment with real-time visibility and collaboration. Enable faster time-to-market with new products. Minimize wastage, shrinkage, obsolescence and expenditure. Streamline stock fulfilment. Marketing & Logistics Offer personalized promotions, resulting in enhanced customer loyalty. Augment store visits by leveraging location-based features. Offer location based services such as loyalty rewards and status media preferences. Leverage mobile commerce to offer superior shopping experience. Customer Service Offer more reach to your customers via mobile catalogue browsing, ordering and store pickup. Enhance customer in-store experience with mobile checkout. Let your customers have instant access to store price and products availability, enhancing their customer satisfaction. Minimize margin shrinkage and lost sales by providing a seamless multi-channel store experience to your customers. Mobilizing Retail Analytics A real-time reporting tool for retail businesses Monitor traffic patterns and transactions Customize graphs and tables to highlight certain metrics Measure all aspects of the business that matter Understand shopper behaviors and discover opportunities Contextual Retail IOT Platform Beacon based proximity marketing solution Deliver highly relevant message to shoppers Setup campaigns to target individual shoppers Analyze each campaign with detailed insights CMS to build micro locations and create personalized messages Extend your brand’s reach on consumers’ devices
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Your factory floor is generating more data than you could ever manually process. The question is — are you actually using any of it? Most manufacturers today are data-rich but insight-poor. Sensors on machines, production line monitors, quality inspection systems, and logistics trackers generate enormous volumes of operational data every single day. Yet the majority of that data either sits unused in a database or gets reviewed days after the moment when acting on it would have made a difference. That gap — between data collection and intelligent decision-making — is exactly what the combination of IoT and advanced analytics is designed to close. And in Industry 4.0, closing it is no longer a competitive advantage. It is a baseline requirement. What Industry 4.0 Actually Means for Manufacturers Industry 4.0 is not a single technology. It is the convergence of several technologies — IoT sensors, cloud computing, artificial intelligence, machine learning, and advanced analytics — working together to create manufacturing operations that are connected, intelligent, and self-optimizing. The central promise is straightforward: connect every asset, capture every data point, and use that data to make faster and better decisions — about maintenance, quality, production planning, and operational efficiency. The manufacturers who are getting this right are called Best-in-Class for a reason. They experience less unplanned downtime, higher product quality, better asset utilization, and lower operational costs than their peers. The difference is not their machines. It is how intelligently they use the data those machines generate. The Three Levels of Manufacturing Analytics To understand what IoT and analytics deliver together, it helps to understand the three levels of analytical insight available to manufacturers. 1. Descriptive Analytics — What Happened? This is the starting point. Descriptive analytics tells you what has already occurred — production volumes, downtime events, quality rejection rates, energy consumption. Most manufacturers have some version of this through their ERP or MES reporting. It is useful for understanding history. But it cannot help you prevent the next problem. 2. Predictive Analytics — What Will Happen? Predictive analytics uses historical data and machine learning models to forecast future events. In manufacturing, the most valuable application is predictive maintenance — identifying equipment that is likely to fail before it actually does. When IoT sensors on a machine detect subtle changes in vibration, temperature, or current draw that historically precede a failure, the system flags it for maintenance intervention. The machine gets serviced during a planned window. Production continues uninterrupted. The difference between a planned maintenance stop and an unplanned breakdown is enormous — in cost, in production loss, and in the cascading impact on every downstream process that depends on that machine. 3. Prescriptive Analytics — What Should We Do? This is the most powerful level — and the one that separates genuinely Best-in-Class manufacturers from the rest. Prescriptive analytics does not just tell you what will happen. It tells you what to do about it. It evaluates multiple possible responses to a predicted situation and recommends the optimal action — factoring in production schedules, parts availability, technician skills, customer delivery commitments, and cost. This is the foundation of what analysts call the virtual factory — a digital model of your production operation that continuously optimizes decisions across every function in real time. How IoT Makes All of This Possible Advanced analytics is only as good as the data it processes. IoT is what makes that data rich, real-time, and continuous. IoT sensors embedded in production equipment capture performance data — vibration, temperature, pressure, speed, current draw, cycle time — at frequencies that humans cannot monitor manually. This continuous stream of operational data feeds directly into analytics platforms. Connected quality systems capture inspection data at every production stage — surface defects, dimensional measurements, weight variations — creating a complete quality record for every batch produced. Production line monitors track throughput, cycle times, and OEE (Overall Equipment Effectiveness) in real time — giving production managers the live visibility they need to identify bottlenecks and respond before the end of shift, not at the next morning’s review meeting. Asset tracking monitors the location and utilization of tools, equipment, and WIP inventory across the factory floor — reducing the time wasted searching for assets and improving the accuracy of production scheduling. The Real Business Impact When IoT and analytics work together effectively in a manufacturing environment, the business outcomes are measurable and significant: Outcome How IoT and Analytics Delivers It Reduced unplanned downtime Predictive maintenance catches failures before they occur Higher product quality Real-time quality monitoring enables immediate corrective action Better OEE Live production visibility identifies and eliminates bottlenecks Lower maintenance costs Planned maintenance replaces emergency breakdowns Improved energy efficiency Usage patterns identified and optimized through analytics Faster decision-making Prescriptive recommendations surface the right action automatically Best-in-Class manufacturers combining IoT with advanced prescriptive analytics consistently report significant reductions in asset downtime and measurable improvements in product quality — not as aspirational projections, but as documented operational outcomes. Microsoft Azure IoT and Dynamics 365: The Enterprise Platform For manufacturers looking to implement IoT and analytics at enterprise scale, Microsoft Azure IoT Hub combined with Microsoft Dynamics 365 Supply Chain Management provides the integrated platform that makes Best-in-Class performance achievable. Azure IoT Hub connects every sensor and asset in your facility — processing real-time telemetry data from thousands of devices simultaneously and feeding it into analytics and business systems. Azure Machine Learning builds and deploys the predictive models that turn raw sensor data into actionable maintenance and quality insights. Microsoft Dynamics 365 integrates IoT alerts directly into business processes — automatically creating work orders when predictive models identify a maintenance requirement, adjusting production schedules when quality anomalies are detected, and providing management dashboards with real-time operational intelligence. Microsoft Copilot in Dynamics 365 adds a natural language layer — allowing production managers and operations leaders to query their operational data conversationally, getting instant answers to questions that previously required an analyst to answer. Where to Start The gap between a factory that collects data and
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Profit From Your ProjectsBuild trusted customer relationships by delivering outstanding project experiences. Dynamics 365 for Project Service Automation empowers you to deliver profitable projects on time and within budget while increasing employee productivity. Microsoft Dynamics 365 for Project Service Automation (PSA) Microsoft Dynamics 365 Project Service Automation (PSA) is an end-to-end project and resource management solution for firms delivering customer-facing, project-based services. Dynamics 365 PSA empowers sales and delivery teams to successfully engage customers and deliver billable projects on time and within budget, by helping you plan, estimate, and quote projects, schedule resources to optimize utilization, track and approve project tasks, time and expenses, enable internal and external team collaboration, and monitor key project and resource related performance metrics. Manufacturing Bring agility and efficiency to your manufacturing by using an integrated solution that optimizes production planning, project management, operations and activity scheduling, and cost management. Create your ideal manufacturing mix and support your manufacturing processes throughout the supply chain Optimize manufacturing principles for each product family, including make to stock, make to order, pull to order, configure to order, and engineer to order Accelerate your manufacturing material and finished goods flow with advanced warehouse management, handheld scanner support, and transport management Optimize scheduling across the organization with a unified resource model and scheduling engine Improve product quality and output by identifying and resolving issues through real-time insights Supply Chain Digitally transform your supply chain with advanced warehouse and inventory management to optimize visibility and fulfillment, product insights, material sourcing, and integrated logistics. Optimize fulfillment and reduce costs by synchronizing commerce across sites, warehouses, and transportation modes Enable faster response to customer demand by seamlessly orchestrating order-to-cash processes Streamline procurement costs and gain more control by automating procure-to-pay processes Get insight and control across all sites and warehouses Automate prospect-to-cash processes by integrating with Dynamics 365 for Sales Deliver Projects on Time and on Budget Project service automation capabilities in Microsoft Dynamics 365 empowers your organization to deliver project-based engagements on time and on budget. What can you do with project service? Estimate, quote, and contract work. Plan and assign resources. Capture time, expense, and progress data for real-time insights and accurate invoicing. And lots more! Want to Implement Microsoft Dynamics 365 Project Service Automation (PSA)? Start a discussion with us about Microsoft Dynamics 365 Get Started Project-Based Contracts Project-based contracts relate quotes and orders to project plans, financial estimates, labor pricing, and billing arrangements, like time and materials or fixed price. The contract highlights key metrics, including profitability and feasibility. Project Planning and Billing Establish a solid foundation for each project your team is about to initiate with Project Service Automation’s user-friendly project planning tools. Provide project managers complete control over the customer billing process. Create estimates, quotes, and contracts with ease, allowing your team to effectively plan – and efficiently execute – each phase of the work. Allow project managers to view, approve, or reject job costs from a single location. Create and send via email and on the web. Easily record and access all the financial data related to a project – project costs, unbilled revenue, and invoices –through business analytics or financial management systems. Resource Management Optimize resource assignment through a consolidated scheduling engine across all modes of service to ensure right people on the right projects. Simplify engagement across project managers, resource managers and sub-contractors to forecast demand, talent management and resource allocation. Empower consultants to apply directly for relevant project roles, and update skills through mobile devices. Team Collaboration Provide powerful, easy-to-use, mobile-ready O365 productivity tools for project teams, customers, and partners to communicate and collaborate on project deliverables and tasks. Empower project managers by providing real-time status and performance indicators to mitigate project risks. Time and Expense Management Simplify management, tracking and submission of estimated and billed project time by integrating the tasks and deliverables within calendars. Track all project and non-project schedules on their device or app of choice through integration between exchange and project calendars. Customer Billing Provide project managers and customers a one-stop-shop dashboard to review, override, track overruns and approve all costs and time impacting their projects. Automate generation, approval, and distribution of accurate invoices in email and on the web. Enable integration with best-in-class back-office applications for financial accounting. Advanced Analytics Anticipate business opportunities, optimize solution offerings, and improve business performance through robust analytics, interactive dashboards, role-base templates, and data visualization for 360 visibility to project and portfolio metrics like resource utilization and practice profitability. With Dynamics 365 for Project Service Automation, get started quickly with a pre-built data model and reports covering Practice Management, Resource Management and Account Management. Practice Management, covering gross margin, sales, revenue,cost, hours and utilization, and practice performance. Resource Management, covering resource and role utilization, forecasts, and resource demand. Account Management, covering sales, sales pipeline, billings, contract performance, and customer performance. Download D365 PSA Capabilities factsheet Find Out More About Each Dynamics 365 Application Dynamics 365 for Finance & operations Support your business requirements and adjust to constantly changing business environments, without the hassle of managing infrastructure. Learn More Dynamics 365 for Customer Service Empower agents with the resources they need to provide fast and effective service. Learn More Dynamics 365 for Sales Bring digital intelligence into each deal, so you can predict customer needs – and meet them with personal attention that builds relationships and revenue. Learn More Dynamics 365 for Talent Automate routine HR tasks, standardise talent management across your organisation, so you can focus on employee performance, development, and retention. Learn More Dynamics 365 for Field Services Maintain the accuracy of service contracts, warranties, and installed products across customers, geographies, and locations. Learn More Dynamics 365 for Project Service Automation Deliver every customer engagement on-time and within budget through an end-to-end solution for sales, planning, resourcing, delivery, and billing. Learn More Dynamics 365 for Customer Insight Every customer interaction matters in customer service. The Dynamics 365 Customer Service solution helps organizations respond faster to customer service issues by empowering employees. Learn More
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