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Microsoft Dynamics 365

How to Create an Intelligent and Adaptable Supply Chain Management?

Microsoft Dynamics 365 /

Before the pandemic, flexibility in the supply chain was a luxury, a differentiator. Now we realize that it may be the key between survival and failure. While we are not anticipating another event of magnitude and speed with COVID, which impacted supply chains, it can be expected that our industries will continue to revolutionize. With the right technology such as Dynamics 365 for Supply Chain, you can present yourself as a new competitor or business model, the most important thing will be to have the flexibility to navigate unknown seas.   The pandemic has undoubtedly been an event that has transformed the world. Its drastic arrival, the uncertainty it generated, and the continued speculation about what a new normal will has had us guessing the direction in which we should continue as companies. More than anything, the crisis evidenced our ability to react quickly. Those businesses that were prepared and could adapt succeeded, those who did not face the harsh reality: they are not flexible. There are various challenges that the supply chain comes across such as:     Cost Management: Costing plays a vital role in supply chain management, especially in the current era where the cost of energy, raw material, and labor has increased due to economic constraints. If the cost is not properly done, it gets hard to keep up with continuous production and providing customers with excellent quality products at affordable rates.   Unforeseen Delays: It might be easier to procure materials and products than delivering them. As one of the major and most common issues in supply chain management, you are most likely to face delayed deliveries which are going to impact your business in one way or another. You may even up deteriorate your market reputation or even worse, your customers might hop on to your competitors in search of better services.   Improper Forecasting Techniques: You cannot expect a calculator and speculation to be a comprehensive demand forecasting toolset. If you are still holding up to these stale and outdated methods, you are much likely to encounter losses. There is an urgent need to adopt a solution that offers smart and reliable tools to make demand forecasts.    Inventory Management: Lack of visibility of your inventory and being unaware of your inventory levels can cause serious obstacles. Even with the technology available, many businesses are still following outdated inventory management which often provides inaccurate data.   Beef Up Your Supply Chain with Microsoft Dynamics 365  In current scenarios, the best way to upgrade your supply chain management is to adopt a unified Supply Chain ERP Software such as Dynamics 365 for Supply Chain, it has all the flexibility and agility you need to get rid of these issues within the same environment. It is recommended to upgrade your current ERP to the cloud and reap maximum benefits. You can upgrade your Supply chain with the help of the following measures:    Get Real-Time Visibility    Visibility is as important for your business as profit. Having a disrupted information flow from one of the supply chains to another can lead to chaotic outcomes such as poor customer services, excessive investment in inventory, revenue loss, and so on. This is also known as the “bullwhip effect.” Having better data matching the actual demand and supply can reduce the bullwhip effects to a great extent. This works for both internal and external company effects.   D365 for Supply Chain is a suitable supply chain software that can extract real-time data and present it in the shape of graphical dashboards for a better simple interpretation.   Adopt Smart Inventory Management   Managing inventory is one of the most crucial tasks of all time. Adopting advanced inventory management technology can eliminate the risk of storing excess inventory, obsolescence and enhance flexibility and responsiveness. Microsoft Dynamics 365 for the supply chain offers a set of tools and data for effective inventory management. You can have first-hand smooth and effective inventory control.   Make Replenishment Strategies    Inventory replenishment is also known as stock replenishment, which refers to moving the inventory from reserve storage to primary storage and then to picking sites. Keep in mind that replenishment might refer to both raw materials as well as the product. Adopt suitable inventory replenishment methods and keep up with the balanced inventory level which is crucial to provide customer satisfaction. Get an appropriate ERP for the supply chain to make replenishment strategies. Preferably pick a unified solution to save yourself from excessive costs and technical complications.    Plan and Forecast Demand    Consider real or projected customer requirements and distribution networks to plan and forecast demands. Adopt forecasting techniques suitable for each classified product. Associate sales and operational planning to assess future demands. Spot customer demand driving factors such as promotions, discounts, product mix, etc. to strengthen future demands. Compare the actual results with the forecast to make necessary adjustments. Also, share the statistics on demand with the supplier and customers.   Optimize Inventory Management    Upgrading to a smart technology such as Microsoft Dynamics 365 to optimize inventory management, on ground level, inventory management seeks answers to three simple questions, what needs to be stocked, its quantity band, when does it needs to be ordered. Upgrading to such technology you can get better insights into your inventory using the actionable intelligence from the previous sales, supply chain, and purchasing data.   Improve Product Quality    With an increase in product complexity and the emergence of product variations, the supply chain is influenced globally. With Microsoft Dynamics 365 you can get better control and visibility into the lifecycle and evolution of the product. Automate the product release and acceptance operations and make the right people are at the right place to take orders and make modifications.   Conclusion   Being a massive operational task, supply chain management is prone to multiple challenges. However, there are suitable solutions available in the markets such as Dynamics 365 for  Supply Chain. We recommend choosing a well-experienced partner such as Trident Information Systems, one of the oldest and most renowned Supply Chain ERP Software Companies. We have been serving multiple businesses for the past 2 decades. For further queries contact us.  

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3 aspects to consider when migrating to Dynamics 365 in the cloud—it’s like building your next dream house

Microsoft Dynamics 365 /

Migrating your on-premises business applications to the cloud can be like building your very own dream home. It’s incredibly exciting and will be perfect for your unique needs but can feel daunting when going at it alone. Ensuring you have a strong plan is crucial. Let’s explore this metaphor a bit more as we examine three critical components in your cloud journey and how you can leverage the Microsoft Dynamics 365 Migration Program all along the way. Much like a top-notch architect and contractor makes building your dream home easier, the Dynamics 365 Migration Program enables on-premises customers to simplify and accelerate their move to the cloud. It offers end-to-end migration support working directly with Microsoft cloud architects and specialized migration partners. The program offers access to a no-charge migration assessment, pricing offers, tools, and migration support for qualified customers. Get expert help through the Dynamics 365 Migration Program to move from Dynamics AX or Dynamics CRM to the cloud. Before you “break ground” on your cloud migration, however, there are three core aspects to consider—budget, requirements, and location. 1. Budget: When building a dream home, ensuring you have a good understanding of your true budget is usually a good place to start. A reasonable place to begin is to compare your housing costs today with your future costs. Maybe you are renting or making mortgage payments on an existing house and you want to compare your current payments to your dream home mortgage. Chances are this new mortgage cost along with the one-time down payment may look overwhelming compared to your current rent or mortgage, but this is an incomplete view. It is incredibly important to factor in all of the service costs involved in maintenance, upgrades, and repairs of your current residence. This applies to on-premises costs as well—it is crucial to calculate the total cost of ownership, including IT costs, upgrade costs, and server costs to avoid any surprises. See the Forrester TEI study for Dynamics AX and Dynamics CRM to learn what other customers have found when making the cost comparison. 2. Requirements: Once you have a clear line of sight to the budget requirements, next comes the fun part—the design and specifications of your new house. When you are thinking about your future needs, why limit yourself to old ways of doing things? What about your partner’s, kids’, and pets’ changing needs? Your toddler will grow up to be a teenager in no time and will need a study room, or maybe your partner wants to start working from home and needs a quiet office space. Is all of your old stuff going to your new house, or might it make sense to get rid of the old boxes that you haven’t opened in the last 10 years? Likewise, when migrating to the cloud, it is an opportunity to refresh, evolve, or completely get rid of your old business practices that don’t make sense anymore. Do you still want that big file cabinet when you can store things securely online? To fully understand what it will take for you to migrate your existing on-premises data, customizations, integrations, and functionality to the cloud, you should sign-up for a no-charge, no-obligation Microsoft migration assessment. The assessment will give you deep insights into what it will take in terms of time and effort to migrate to the cloud. Apply today for the Microsoft migration assessment to get started. 3. Location: Your ideal dream house should be in a spot where you feel safe and have the option to expand your living space when needed. Some neighborhoods, for example, are simply preferred because of the safety they offer in addition to the flexible zoning laws that allow future expansion. Maybe you want to build that second floor or mother-in-law suite in the future when your family grows or add those privacy hedges you have always wanted. Isn’t it great to always have that option and only invest when you are ready? With Dynamics 365 you can access cutting-edge technology, control costs, and improve IT productivity by migrating to the cloud. Dynamics 365 offers physical, infrastructure, and operational security with Microsoft Azure. It also offers scaling to the desired capacity to accommodate a variable number of users. Learn more about all the benefits of migrating from Dynamics AX and Dynamics CRM to Dynamics 365 in the cloud. Finally, when considering building that future dream house, it can be exciting and nerve-wracking at the same time. Migrating your on-premises enterprise resource planning (ERP) or customer relationship management (CRM) to the cloud is no different with the same or more anxiety associated. It is very important to fully consider all the costs, design aspects, and platform features before you can determine the best migration path for your company. With Dynamics 365 Migration Program hundreds of customers like you have already benefitted from our no-charge, no-obligation Microsoft Standard Migration Assessment. “I was impressed about the information I got out of this migration assessment. It will give us confidence for the next steps” – Senior Business Analyst The Microsoft Standard Migration Assessment is the first step to help you understand the value of cloud migration and how to get there. This Microsoft-managed assessment is delivered virtually, typically requiring four to eight hours of a customer’s time. The Microsoft Standard Migration Assessment is available worldwide for users of Dynamics AX and Dynamics CRM. Consult with our Dynamics 365 Expert here. Blog Reference : Microsoft Official

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How Microsoft Dynamics 365 Fraud Protection helps Worldline combat fraud

Microsoft Dynamics 365 /

Online fraud increased significantly during the recent pandemic and economic downturn, with losses of an estimated $12 billion worldwide.1 To ensure continuous protection, organizations need modern solutions to protect from a range of fraud—from payment fraud, bots, account takeover, and returns and discounts fraud. We are partnering with Worldline, the European leader in the payments and transactional services industry, to help protect thousands of global organizations and their customers from a wide scope of fraud. Worldline will integrate our award-winning Microsoft Dynamics 365 Fraud Protection services into their leading digital payments suite to provide their users additional security and trust by future-proofing their businesses. Helping to protect world-class digital payments for a trusted world With its global reach and its commitment to innovation, Worldline is the technology partner of choice for merchants, banks, and third-party acquirers as well as public transport operators, government agencies, and industrial companies in all sectors. Powered by over 20,000 employees in more than 50 countries, Worldline provides its clients with sustainable, trusted, and secure solutions across the payment value chain, fostering their business growth wherever they are. Now, Worldline’s customers will benefit from Microsoft’s award-winning fraud prevention technology. Purchase protection can help protect revenue by improving the transaction acceptance rate reduce checkout friction. Account protection can help protect a business’s reputation and safeguard user accounts from abuse and fraud by combating fake account creation, account takeover, and fraudulent account access. Finally, loss prevention helps protect revenue by identifying anomalies and potential fraud on returns and discounts and provides the tools to quickly take action to mitigate losses. How it works: scalable fraud protection across millions of transactions Screening every transaction for traceable ‘fingerprints’ on fraudulent transactions would be impossible without technology such as the award-winning adaptive AI that powers Dynamics 365 Fraud Protection. Worldline customers can start with a mixture of pre-set fraud controls and adaptive AI that can learn to better identify fraud both on a client’s own site and as part of a globe-spanning fraud protection network. Customers will be able to see Dynamics 365 Fraud Protection working right away thanks to an intuitive user interface and real-time analytics. Users can also customize their rules and controls to find the perfect balance of preventing fraud and reducing customer friction. Users will be able to curate their fraud prevention to meet their unique business needs with the help of a comprehensive dashboard that analyses false positives, optimizes rules to increase acceptance, and a virtual fraud analyst interface. By leveraging the world-class digital payment and transactional services of Worldline and leading AI-powered fraud protection capabilities from Dynamics 365, customers can protect against the impact of fraud, which can range from severe disruptions to society to minor inconveniences; from widespread cyber-attacks across payment systems to day-to-day false-positive transaction alerts that can both be annoying to customers and harmful to businesses. Our mission at Microsoft is to empower every person and every organization on the planet to achieve more. We are honored to be a part of Worldline’s leading payment solutions and to empower them to achieve their vision to “design and operate leading digital payment and transactional solutions that enable sustainable economic growth and reinforce trust and security in our societies. Learn more To learn more about Dynamics 365 Fraud Protection and our capabilities including how purchase protection helps protect your revenue by improving the acceptance rate of e-commerce transactions, how account protection helps protect your reputation by defending against bot attacks, fake account creation, account takeover, and fraudulent account access, and how loss prevention helps protect revenue by identifying anomalies on returns and discounts.

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Manufacturer unifies data and gains agility in finance and supply chain with Dynamics 365

Microsoft Dynamics 365 /

Bel Fuse designs, manufactures, and markets electronic circuits products at 24 manufacturing locations across North America, Europe, and Asia. The company’s existing enterprise resource planning solution was highly customized and expensive to maintain, so it decided to deploy Microsoft Dynamics 365 Finance and Dynamics 365 Supply Chain Management. Bel Fuse unified data and can now more easily manage its supply chain operations and finance processes, gaining more agility to respond quickly to changes in the market or its suppliers. “With Dynamics 365, we save nearly USD2 million per year in IT service and support fees compared to our previous, highly customized solution.” Mark Hodkinson: Vice President of Finance for the Bel Power Solutions Group Essential step in the supply chain A typical consumer might interact with Bel Fuse products and not even know it. The manufacturer makes the components that power, protect, and connect electronic circuits in products we use every day. Bel Fuse is usually in the middle of the supply chain, relying on smaller parts from its suppliers before passing components on to the manufacturers that create finished products. Founded in 1949, the company has grown significantly in the last 20 years through acquisitions. It has seven business groups, including Bel Power Solutions, which it acquired in 2014. Bel Power Solutions makes the power conversion products for server and storage networks at large server farms and in industrial products like the power sources in hybrid electric vehicles and trains. To manage its enterprise resource planning (ERP) processes, Bel Power Solutions used a legacy version of Oracle that was highly customized and difficult to update. The version was outdated and the month-to-month costs and support for the solution were expensive. With different business units using different ERP systems, Bel Fuse wanted to find an affordable solution to unify the company’s finance and operations processes, starting with Bel Power Solutions. Bel Fuse also needed a solution that would support its material requirements planning (MRP) process, a production planning, scheduling, and inventory control system to manage its manufacturing processes. “Our MRP processing goes in both directions—we require a full dataset and forecasting of what’s coming to us and what’s going out,” says Scott Hasterlik, Director Global IT at Bel Fuse. “We have power assets with 500 components and 65,000 SKUs, so we needed a robust solution to share nonstandard information quickly.” An integrated solution for finance and operations After careful evaluation, Bel Fuse found that Microsoft Dynamics 365 had the right capabilities at the right price for the company’s needs. With Dynamics 365, Bel Fuse had a single system for the first time, the ability to report globally, and a solution that was intuitive to use and easy to add users. Bel Fuse uses Dynamics 365 Finance to automate its financial operations, monitor performance in real time, predict future outcomes, and make data-driven decisions. For operations, the company deployed Dynamics 365 Supply Chain Management, which includes an MRP function and AI to improve visibility across its global supply chain and to improve manufacturing productivity. To aid the quick, seamless deployment process, Bel Fuse worked with Flintfox, a Gold competency member of the Microsoft Partner Network. “Flintfox jumped in, understood what we wanted to accomplish, and helped us move forward on budget,” says Hasterlik. “Flintfox has been a fantastic partner and is still our partner of record.” A wide range of Bel Power Solutions employees now rely on the Finance and Supply Chain Management business applications. Users include staff in customer service, quality assurance, demand and product returns, manufacturing and supply chain ordering, accounts payable, accounts receivable, and engineering. “From decision makers to factory floor managers, everyone is working in Dynamics 365, staying connected and accessing valuable data,” says Stefan Naude, General Manager, Slovakia, at Bel Fuse. Reduced costs, disparate systems eliminated Bel Fuse accomplished its central goal—to reduce the high costs of its previous ERP system while bringing data together in one solution. The company built the capacity it needed without a lot of customizations, helping ensure that the solution would stay flexible in the future. “With Dynamics 365, we save nearly USD2 million per year in IT service and support fees compared to our previous, highly customized solution,” says Mark Hodkinson, Vice President of Finance for the Bel Power Solutions Group at Bel Fuse. Bel Fuse also reduced costs because it now has the tools to fulfill more of its own finance needs internally. For example, a Bel Fuse engineering and distribution site in Italy previously paid an outside firm to do its accounting. “It was easy to move the Italy site into Dynamics 365 and transfer all that work internally to our team in Slovakia,” says Hodkinson. “Now our own team manages the facility’s day-to-day finances even though they aren’t located in Italy. With a common system, we have better access to our own internal talent.” Increased visibility and agility With Dynamics 365, Bel Fuse gained a more global view of financial data and can perform more accurate forecasting. “I always view orders and revenue from a global perspective because the locations are all connected and have so many intercompany transactions,” says Hodkinson. “I rely on Dynamics 365 to help me make sense of complex financial histories to stay on top of complicated billing and payment processes at multiple sites.” With ERP data now centralized and easy to access in the cloud, Bel Fuse can respond with more agility to complex, changing circumstances. When employees in Italy, China, and other countries needed to work from home during the COVID-19 crisis, the company was able to effectively run remote finance and supply chain operations. “We kept all our finance functions moving forward even though we don’t have anyone physically in the office,” says Hodkinson. “We were impressed that our team was able to get everything done while working from home for the first time, and I think that speaks to how intuitive Dynamics 365 Finance was for our team.” As a mid-chain supplier, Bel Fuse is committed to continuing its operations on time and not

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Mobility Solutions for Transportation and Logistics industry

Microsoft Dynamics 365 /

Transportation and logistics companies operate in a complex market. Travelers expect top-notch customer service and the ability to transact with mobile devices, and new competitors are constantly challenging the traditional way of doing business. To effectively compete in this industry, organizations must improve operations, distribution, and fleet management in order to better react to changes in costs, market consolidation, and global competition. Leverage mobility for enhancing every facet of your operations -right from fleet management to customer service. With mobility making rapid inroads into the logistics industry, the traditional landscape of manual processes are getting replaced with automation impacting standardized processes and workflows. Mobility can work wonders in every facet of the logistics industry -be it cargo, freight transportation, logistics services and freight documentation. In fact, automating key processes such as sales & customer service functions, addressing capacity planning and archaic logistical workflows can go a long way in improving greater level of visibility, enabling quick decision making, better margins and higher productivity. Precisely stated, mobility is becoming the new face of customer experience and engagement, transforming the traditional landscape of the transportation & logistics industry. Unique Challenges for the Transportation & Logistics Industry  Increased need for inbound and outbound freight visibility and control Redundant and archaic logistical processes that delay the delivery of goods on time  Lack of proper analytics to gauge the performance of the operations leading to chaos and customer dissatisfaction  Manual processes and legacy systems that lead to poor customer response Inaccessibility of critical data for field and logistical personnel to track the movements of goods and cargo. Harness the Power of Mobile Solutions to Transform your Business! Driver Monitoring Solution Along  with Fleet Management or mobile  cargo Solution a fleet manager or enterprise can: Monitor the hazardous driving pattern with events like Sudden Acceleration, Harsh Braking and Harsh Maneuver in real time Visualize driving data for 60 seconds before the event and 20 seconds post event to analyze the driving pattern and asses Monitor driver/carrier safety index to evaluate performance and ensure enterprise level transport safety compliance Provide verifiable documentation for accident claims, disproving invalid claims and reducing claim costs Key Benefits: Real Time Exception Alerting – Fleet manager/Vehicle owner/logistics managers can monitor the unsafe driving events/exceptional driving pattern and negotiate with driver to ensure safety Driver Performance Analysis – Complete historical performance representation of the driving pattern and exceptional event history based safety index helps to counsel drivers & rate them Lower Accident Claims – Provide verifiable documentation for accident claims, disproving invalid claims and reducing claim costs Reduce Vehicle Maintenance Cost – Reduces vehicle component wear and tear thus lowering risk of accidents related to mechanical damage Mobile Cargo Solutions Trip based tracking of all on-trip GPS fitted vehicles with route, delivery and safety compliance Logistics operational dashboards & alerts to manage exceptions based on en route stoppage, delay, off route, delivery and safety adherence Real Time ETD (Expected Time of Delivery) prediction and Vehicle Availability forecast Trip Performance Rating Index (Carrier/Driver Rating Engine based on trip performance) Multi level role based access (Consigner, Consignee, Transporters, other stake holder) Key Benefits: Vehicle/Consignment Visibility – Brings real time visibility of goods on the road, to the dispatcher and the receiver Timely Delivery – Web enabled track-n-trace system allows users to monitor the status of their consignments against the defined route from loading to unloading point resulting in delivery, route adherence and pilferage prevention Plant/Depot Efficiency – Increasing the efficiency by reducing the time taken for loading / unloading Load Planning and vehicle utilization – Vehicle availability dashboard acts as load planning tool by providing real time information of the vehicles arriving at loading location Performance – Complete fleet movement along with historic data and dispatch data provides MIS tool to analyze the number of trips, per trip performance, route evaluation, TAT etc. which helps in rewarding or penalizing the drivers Safety Norm Adherence – System provides alerts in case of off-routes, unauthorized stoppages or over speeds beyond set limit, thus providing better control and safety Carrier Scorecard – Visual Cargo contains a unique trip performance measurement (KPI) tool to provide carrier and driver performance ratings. The tool not only helps dispatchers to evaluate the performance of each contracted carrier/driver but also helps the enterprise to analyze their logistics network. Customer Servicing Solutions mobile bookings for door delivery, track the movement of your shipment Complaint Management Systems Easy Pickup Services Every individual customer has their own specific requirements for pick-up, like some customers want them to get their courier picked up from their home, whereas others want to get picked up from an office, shop or the place at their convenience.And having a mobile app for your logistics business can be an effective mean of booking shipments. Proof of Delivering Goods It is one of the significant parts of the logistics process. As it generates a valid proof of delivering the shipment to the planned recipient and ensure that it has been received in good condition. Better Decision Making Having a business mobile app help your employees to capture and supply data in real time and assist them to make better business-related decisions. Customer Communication & Satisfaction Increase customers happiness and delivery efficiency with automated delivery notifications and reminders. A dedicated app can let the customers track their shipments and let them know the estimated delivery time. Mobile Fleet Management Solutions Track single or multiple vehicles with latest location / Trial View Ignition status, Vehicle battery power, and associated GPS data’s such as speed, distance travelled, driver details etc. Generate various fleet productivity MIS reports Receive real time alerts in case of business events and exceptions such as over speed, stoppage, strategic geo area entry/exit and much more. Key Benefits: Real Time Visibility – Fleet manager/Vehicle owner can monitor the movement of their vehicles real time on a street level map to improve visibility and asset utilization. Fleet Performance Analysis – Complete historical movement, distance traveled and driving data provides MIS tool to analyze the number of trips, total distance covered, turnaround time & exceptions. This results

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Microsoft Dynamics 365 for Manufacturing dashboard displaying production planning, inventory, supply chain management, and quality control.

Manufacturing’s Biggest Inefficiency Isn’t the Plant Floor — It’s the Gap Between Systems

dynamics 365 business central, Microsoft Dynamics 365 /

INTRO A machine on the shop floor and a service technician in the field often work off completely different data — one sees production output, the other sees a support ticket, and neither sees the customer’s purchase history. Dynamics 365 for manufacturing exists to close exactly that gap, by ending the divide between CRM and ERP instead of running them as separate systems that happen to sit on the same network. Here are the six shifts that gap-closing actually produces on the ground. 1. Supply Chain Visibility That Goes Beyond a Dashboard Collecting and visualizing supply chain data across every location does more than create a nicer report — it changes how fast a disruption gets caught. Manufacturers using remote monitoring across distributed installations have shortened time-to-market by catching supply issues before they cascade into production delays, rather than discovering them after a shipment is already late. 2. Asset and Production Management, Consolidated Into One View When production oversight and real-time equipment monitoring sit in one system instead of three, manufacturers stop reacting to breakdowns and start resolving issues remotely before they cause downtime. This is the operational basis for near-continuous uptime models in equipment-heavy manufacturing — and it also opens a second revenue line: monitoring and proactive support sold as an ongoing service, not a one-time sale. 3. Customer Engagement Built on Usage Data, Not Guesswork Personalized service at scale requires predictive analytics and self-service options that are actually relevant to what a specific customer does with the product — not a generic contact form. Manufacturers with a connected sales-through-service platform can flag potential equipment issues before a customer notices a problem, while also tailoring offers based on that customer’s real purchasing and usage pattern. 4. Service Centers as a Profit Center, Not a Cost Center Falling costs for IoT sensors and mobile devices have made remote monitoring and proactive maintenance commercially viable additions to standard break/fix support — not just a premium add-on for enterprise accounts. Combining customer records, technician availability, and inventory into a single mobile-accessible system is what lets a service team actually deliver on that model instead of just theorizing it. The Data Advantage: Better Products, Not Just Better Service IoT-connected parts and equipment feed usage data back to engineering — which components fail early, which are over-built, how products actually get used in the field. That feedback loop is what shortens the cycle between a design flaw and a fix, rather than waiting for failure reports to pile up. 5. Technicians Who See the Full Job, Not Just the Ticket A 360-degree view of a customer’s asset and service history changes what a technician can do on-site — they’re working from context, not just a work order. Paired with machine learning that surfaces similar past cases, this turns troubleshooting into pattern-matching against real precedent instead of starting from zero on every call. 6. One System Connecting the Floor to the Front Office Manufacturers that unify production and project management data with CRM stop treating customer service and customer engagement as separate departments working from separate records. The practical result is service and recommendations grounded in what a customer has actually bought and experienced — not assumptions. Why Dynamics 365 Specifically Dynamics 365 for manufacturing removes the artificial line between CRM and ERP, running both on one system with embedded analytics rather than bolting a reporting layer on top of disconnected tools. For a mid-size manufacturer, this matters less as a technology upgrade and more as an operating model change — supply chain, service, and sales working from the same data instead of reconciling three versions of it. Curious what a unified CRM-ERP model would look like on your production floor? Talk to Trident about a Dynamics 365 manufacturing assessment.

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Business leaders evaluating an ERP implementation partner for a successful ERP deployment.

Choosing an ERP Partner Is a Bigger Decision Than Choosing the Software

Microsoft Dynamics 365, Microsoft Dynamics Partner /

INTRO Most ERP failures aren’t software failures. They’re implementation failures — a partner who didn’t know the industry, didn’t have the bench strength to staff the project, or disappeared after go-live. Before comparing Dynamics 365 versus Business Central versus F&O, it’s worth comparing partners, because the software rarely determines the outcome. The team implementing it does. Trident Information Systems is a Microsoft Solutions Partner delivering Dynamics 365 — F&O, Business Central, Finance, Supply Chain, Commerce, and LS Central — across India, UAE, and East Africa. Here’s what that actually means for a business evaluating who to trust with the rollout. A Track Record Across the Industries That Are Hardest to Get Wrong Generic ERP experience doesn’t transfer cleanly between industries — a retail rollout and a manufacturing rollout stress completely different parts of a system. Trident’s implementation history spans retail, hospitality, food service, manufacturing, supply chain, and automotive, which means the fit-gap analysis on a new project starts from pattern recognition, not a blank slate. 250+ Consultants Means Your Project Doesn’t Stall on Bench Depth A common failure point in ERP projects isn’t the plan — it’s running out of qualified people mid-implementation. Trident maintains 250+ technical and functional resources across offices in India, UAE, and East Africa, which means a project scales with certified consultants rather than waiting on hiring. That bench covers: Industry Fit Reduces Cost — Here’s Why That Matters The less a business has to reshape its existing processes to fit new software, the less expensive and disruptive the implementation becomes. That’s the practical case for working with a partner who’s already solved your industry’s specific problems: a food distributor’s batch-tracking and expiry requirements aren’t the same fit-gap exercise as a hospitality group’s multi-property inventory sync, and a partner who’s done both isn’t guessing at either. Microsoft-Recognized, Not Just Self-Described Trident holds Microsoft Gold and Silver competencies — designations Microsoft doesn’t award for volume of work, but for demonstrated technical capability and customer success across specific solution areas. For a buyer with no independent way to verify an ERP partner’s actual skill level before signing a contract, that’s an external checkpoint worth weighing, not a marketing line. Implementation That Adapts as Requirements Change Requirements shift mid-project more often than anyone plans for — a department’s actual workflow turns out to differ from what was scoped, or a business changes course based on something the first phase reveals. Trident runs implementations with an agile approach built to absorb that kind of change without treating it as scope creep, adjusting the plan as new information surfaces rather than forcing the original blueprint regardless of fit. Evaluating ERP Implementation Partner for an upcoming implementation? Talk to Trident about your project scope and timeline. FAQ Is Trident a certified Microsoft Dynamics 365 partner?Yes — Trident holds Microsoft Gold and Silver competencies and operates as a Microsoft Solutions Partner delivering Dynamics 365 F&O, Business Central, and related solutions. Which countries does Trident provide ERP implementation in?Trident delivers Dynamics 365 implementations across India, UAE, and East Africa, with consulting teams based in each region. What industries does Trident specialize in for ERP implementation?Trident has implementation experience across retail, hospitality, food service, manufacturing, supply chain, and automotive.

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Microsoft Dynamics 365 support dashboard helping businesses manage ERP support and issue resolution.

Microsoft Dynamics 365 Support Plans in India: Find the Right Plan for Your Business

D365 Customer Support, Dynamics 365 Support, Microsoft Dynamics 365 /

Your Microsoft Dynamics 365 system is only as valuable as the support structure behind it. Whether you have just completed a Dynamics 365 implementation, are managing a complex multi-module environment that requires ongoing optimization, or are running a business-critical operation where system downtime is simply not an option — having the right support partner in place is not a secondary consideration. It is a fundamental business requirement. Trident Information Systems offers a comprehensive range of Microsoft Dynamics 365 support plans for Indian organizations — from fully dedicated on-site resources for large, complex deployments to flexible incident-based packages for businesses with occasional support needs. Our support services extend beyond break-fix assistance to include training, change request management, system migration, implementation support, and version upgrades — giving your organization a single trusted partner for every phase of your Dynamics 365 journey. This page covers all six of Trident’s Dynamics 365 support plans — what each includes, who it is best suited for, and how to choose the right option for your organization’s size, complexity, and support frequency. Why Choose Trident for Microsoft Dynamics 365 Support in India A Decade of Dynamics 365 Implementation and Support Experience Trident Information Systems has been implementing and supporting Microsoft Dynamics 365 — and its predecessor, Dynamics AX — for over a decade. That depth of platform experience means our support consultants are not learning your system while you wait for a resolution. They arrive with the diagnostic knowledge, platform expertise, and business process understanding to identify root causes quickly and resolve issues effectively. Trident Information Systems is a trusted consulting and technology services partner with deep expertise in driving digital transformation across Manufacturing, Retail, Hospitality, Logistics, Services, and more. With a strong presence in India, the U.S., UK, UAE, Africa, and a rapidly expanding footprint in Southeast Asia, Trident has successfully delivered over 250 customer engagements. These include smart manufacturing with intelligent shop floor automation, retail digitalization spanning 3,000+ stores, and IoT-driven asset management covering 400+ assets across 150+ locations. Beyond infrastructure and operations, Trident excels in business applications ( Microsoft Dynamics 365 ERP, CRM, O365, Azure, Power BI, Power Platform, Salesforce ) and Data & AI services in collaboration with Microsoft and IBM. What truly sets them apart is their exclusive Managed Talent Services unit, designed to help organizations jumpstart digital transformation engagements quickly and effectively—bridging the gap between strategy and execution with the right skills at the right time. Support, Training, Migration and Implementation — All Under One Roof Many organizations manage multiple vendor relationships for their Dynamics 365 environment — one partner for support, another for training, a third for customization and change requests. This fragmentation creates communication gaps, accountability gaps, and unnecessary cost. Trident provides the complete spectrum of Dynamics 365 services from a single point of accountability: Our 6 Microsoft Dynamics 365 Support Plans for Indian Organizations Trident’s support plans are designed for Indian organizations managing their Indian operations on Microsoft Dynamics 365. Every plan is structured to provide clear scope, predictable cost, and transparent commitment — so you know exactly what you are getting and exactly what it will cost. Plan A — Full-Time Dedicated Resource: Maximum Support Coverage Best for: Large organizations with high-volume, continuous support needs or complex Dynamics 365 environments requiring frequent change requests. Plan A allocates a dedicated Trident consultant exclusively to your organization — available 100 percent of their working time to provide support and manage change requests. This is the highest-coverage support arrangement Trident offers, and it is designed for organizations where Dynamics 365 is mission-critical and support needs are frequent. Key features of Plan A: Plan B — Shared Resource: Flexible Monthly Support Commitment Best for: Mid-size organizations with regular but not continuous support needs, where a predictable monthly commitment is more cost-effective than a full-time dedicated resource. Plan B provides a minimum commitment of 5 support days per month — drawn from a shared Trident resource pool. Support needs can arise at any point during the month, in single or multiple instances, giving your organization flexibility in how and when the support days are consumed. Key features of Plan B: Plan C — Time Package: 200 Hours Over 12 Months Best for: Organizations with moderate, unpredictable support needs that want a pre-purchased block of hours they can draw on throughout the year — without committing to a monthly minimum. Plan C provides 200 hours of support over a 12-month contract period — giving your organization a substantial support bank to draw on whenever needs arise, with the flexibility of a shared resource model. Key features of Plan C: Plan D — Incident-Based Priority Support: Next Business Day Response Best for: Organizations with occasional, unpredictable support needs who require a guaranteed fast response time when issues do arise — without committing to hours or days in advance. Plan D provides 50 support incidents with a guaranteed next business day response commitment — ensuring that when you log an issue, you receive a response within one business day without exception. Key features of Plan D: Plan E — Incident-Based Normal Support: Cost-Effective Coverage Best for: Organizations with occasional, low-urgency support needs where response time is less critical than cost efficiency — the most cost-effective entry point in Trident’s support portfolio. Plan E provides 50 support incidents with a 2 business day response commitment — offering solid coverage for organizations whose support needs are infrequent and non-time-critical. Key features of Plan E: Plan F — On-Site Dedicated Resource: Hands-On, In-Person Support Best for: Organizations that require a physical Trident presence at their offices — for user hand-holding, day-to-day coordination, and on-site operational support — in addition to one of the specialist support plans above. Plan F is an add-on plan designed to work alongside any of Plans A through E. Under Plan F, Trident deploys a full-time consultant physically at the client’s site — providing continuous in-person presence for operational support activities. Key features of Plan F: Comparing Trident’s Dynamics 365 Support Plans Plan

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